particlesnobootabledevice

SETUPGUIDEINSPIRONSETUPGUIDERegulatorymodel:P07FseriesRegulatorytype:P07F001;P07F002;P07F003INSPIRONNotes,Cautions,andWarningsNOTE:ANOTEindicatesimportantinformationthathelpsyoumakebetteruseofyourcomputer.
CAUTION:ACAUTIONindicateseitherpotentialdamagetohardwareorlossofdataandtellsyouhowtoavoidtheproblem.
WARNING:AWARNINGindicatesapotentialforpropertydamage,personalinjury,ordeath.
IfyoupurchasedaDellnSeriescomputer,anyreferencesinthisdocumenttoMicrosoftWindowsoperatingsystemsarenotapplicable.
Informationinthisdocumentissubjecttochangewithoutnotice.
2010DellInc.
Allrightsreserved.
ReproductionofthesematerialsinanymannerwhatsoeverwithoutthewrittenpermissionofDellInc.
isstrictlyforbidden.
Trademarksusedinthistext:Dell,theDELLlogo,Inspiron,YOURSISHERE,SolutionStation,andDellConnectaretrademarksofDellInc.
;AMD,AMDAthlon,AMDTurion,AMDSempron,andATIMobilityRadeonaretrademarksofAdvancedMicroDevices,Inc.
;Intel,Pentium,andCeleronareregisteredtrademarksandCoreisatrademarkofIntelCorporationintheU.
S.
andothercountries;Microsoft,Windows,WindowsVista,andtheWindowsVistastartbuttonlogoareeithertrademarksorregisteredtrademarksofMicrosoftCorporationintheUnitedStatesand/orothercountries;UbuntuisaregisteredtrademarkofCanonicalLtd.
;BlurayDiscisatrademarkoftheBlurayDiscAssociation;BluetoothisaregisteredtrademarkownedbyBluetoothSIG,Inc.
andisusedbyDellunderlicense.
Othertrademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaimingthemarksandnamesortheirproducts.
DellInc.
disclaimsanyproprietaryinterestintrademarksandtradenamesotherthanitsown.
November2010P/N7RR4TRev.
A023SettingUpYourInspironLaptop5BeforeSettingUpYourComputer5ConnecttheACAdapter6ConnecttheNetworkCable(Optional)7PressthePowerButton8SetUptheOperatingSystem9CreateSystemRecoveryMedia(Recommended)10EnableorDisableWireless(Optional)12ConnecttotheInternet(Optional)14UsingYourInspironLaptop18RightViewFeatures18LeftViewFeatures20FrontViewFeatures22StatusLightsandIndicators24ComputerBaseFeatures26TouchPadGestures28MultimediaControlKeys30UsingtheOpticalDrive32DisplayFeatures34RemovingandReplacingtheBattery36SoftwareFeatures38DellDataSafeOnlineBackup39DellDock40SolvingProblems41BeepCodes41NetworkProblems42PowerProblems43MemoryProblems44LockupsandSoftwareProblems45Contents4ContentsUsingSupportTools47DellSupportCenter47MyDellDownloads48SystemMessages49HardwareTroubleshooter51DellDiagnostics51RestoringYourOperatingSystem56SystemRestore57DellDataSafeLocalBackup58SystemRecoveryMedia61DellFactoryImageRestore62GettingHelp64TechnicalSupportandCustomerService65DellConnect65OnlineServices66AutomatedOrder-StatusService67ProductInformation67ReturningItemsforRepairUnderWarrantyorforCredit68BeforeYouCall69ContactingDell71FindingMoreInformationandResources72Specifications74Appendix81MacrovisionProductNotice81InformationforNOM,orOfficialMexicanStandard(OnlyforMexico)82Index835ThissectionprovidesinformationaboutsettingupyourInspironlaptop.
BeforeSettingUpYourComputerWhenpositioningyourcomputer,ensurethatyoualloweasyaccesstoapowersource,adequateventilation,andalevelsurfacetoplaceyourcomputer.
RestrictingairflowaroundyourInspironlaptopmaycauseittooverheat.
Topreventoverheatingensurethatyouleaveatleast10.
2cm(4inches)atthebackofthecomputerandaminimumof5.
1cm(2inches)onallothersides.
Youshouldneverplaceyourcomputerinanenclosedspace,suchasacabinetordrawerwhenitispoweredon.
WARNING:Donotblock,pushobjectsinto,orallowdusttoaccumulateintheairvents.
DonotplaceyourDellcomputerinalow-airflowenvironment,suchasaclosedbriefcase,oronfabricsurfaces,suchascarpetsorrugs,whileitispoweredon.
Restrictingtheairflowcandamagethecomputer,deterioratethecomputerperformance,orcauseafire.
Thecomputerturnsonthefanwhenthecomputergetshot.
Fannoiseisnormalanddoesnotindicateaproblemwiththefanorthecomputer.
CAUTION:Placingorstackingheavyorsharpobjectsonthecomputermayresultinpermanentdamagetothecomputer.
SettingUpYourInspironLaptopINSPIRON6SettingUpYourInspironLaptopConnecttheACAdapterConnecttheACadaptertothecomputerandthenplugitintoanelectricaloutletorsurgeprotector.
WARNING:TheACadapterworkswithelectricaloutletsworldwide.
However,powerconnectorsandpowerstripsvaryamongcountries.
Usinganincompatiblecableorimproperlyconnectingthecabletoapowerstriporelectricaloutletmaycausefireorpermanentdamagetoyourcomputer.
7SettingUpYourInspironLaptopConnecttheNetworkCable(Optional)Touseawirednetworkconnection,connectthenetworkcable.
8SettingUpYourInspironLaptopPressthePowerButton9SettingUpYourInspironLaptopSetUptheOperatingSystemYourDellcomputerispreconfiguredwiththeoperatingsystemyouselectedatthetimeofpurchase.
MicrosoftWindowsTosetupWindowsforthefirsttime,followtheinstructionsonthescreen.
Thesestepsaremandatoryandmaytakesometimetocomplete.
TheWindowssetupscreenswilltakeyouthroughseveralproceduresincludingacceptinglicenseagreements,settingpreferences,andsettingupanInternetconnection.
CAUTION:Donotinterrupttheoperatingsystem'ssetupprocess.
Doingsomayrenderyourcomputerunusableandyouwillneedtoreinstalltheoperatingsystem.
NOTE:Foroptimalperformanceofyourcomputer,itisrecommendedthatyoudownloadandinstallthelatestBIOSanddriversforyourcomputeravailableatsupport.
dell.
com.
NOTE:Formoreinformationontheoperatingsystemandfeatures,seesupport.
dell.
com/MyNewDell.
UbuntuTosetupUbuntuforthefirsttime,followtheinstructionsonthescreen.
10SettingUpYourInspironLaptopCreateSystemRecoveryMedia(Recommended)NOTE:ItisrecommendedthatyoucreateasystemrecoverymediaassoonasyousetupMicrosoftWindows.
Thesystemrecoverymediacanbeusedtorestoreyourcomputertotheoperatingstateitwasinwhenyoupurchasedthecomputer,whilepreservingdatafiles(withouttheneedoftheOperatingSystemdisc).
Youcanusethesystemrecoverymediaifchangestothehardware,software,drivers,orothersystemsettingshaveleftthecomputerinanundesirableoperatingstate.
Youwillrequirethefollowingtocreatethesystemrecoverymedia:DellDataSafeLocalBackupUSBkeywithaminimumcapacityof8GBorDVD-R/DVD+R/Blu-rayDiscNOTE:DellDataSafeLocalBackupdoesnotsupportrewritablediscs.
11SettingUpYourInspironLaptopTocreateasystemrecoverymedia:EnsurethattheACadapterisconnected(see"ConnecttheACAdapter"onpage1.
6).
InsertthediscorUSBkeyinthecomputer.
2.
Click3.
Start→Programs→DellDataSafeLocalBackup.
Click4.
CreateRecoveryMedia.
Followtheinstructionsonthescreen.
5.
NOTE:Forinformationonusingthesystemrecoverymedia,see"SystemRecoveryMedia"onpage61.
12SettingUpYourInspironLaptopEnableorDisableWireless(Optional)13SettingUpYourInspironLaptopPressthekeyonthefunctionkeyrowonthekeyboardtoenableordisablewireless.
Thewirelessonorofficonsappearonthescreentoindicatethestatus.
WirelessenabledWirelessdisabledNOTE:Thewirelesskeyallowsyoutoquicklyturnoffallwirelessradios(Wi-FiandBluetooth)onyourcomputer,suchaswhenyouareaskedtodisableallwirelessradiosonanairplaneflight.
14SettingUpYourInspironLaptopConnecttotheInternet(Optional)ToconnecttotheInternet,youneedanexternalmodemornetworkconnectionandanInternetServiceProvider(ISP).
IfanexternalUSBmodemorWLANadapterisnotapartofyouroriginalorder,youcanpurchaseoneatwww.
dell.
com.
SettingUpaWiredConnectionIfyouareusingadial-upconnection,connectthetelephonelinetotheoptionalexternalUSBmodemandtothetelephonewallconnectorbeforeyousetupyourInternetconnection.
IfyouareusingaDSLorcable/satellitemodemconnection,contactyourISPorcellulartelephoneserviceforsetupinstructions.
TocompletesettingupyourwiredInternetconnection,followtheinstructionsin"SettingUpYourInternetConnection"onpage16.
15SettingUpYourInspironLaptopSettingUpaWirelessConnectionNOTE:Tosetupyourwirelessrouter,seethedocumentationthatshippedwithyourrouter.
BeforeyoucanuseyourwirelessInternetconnection,youneedtoconnecttoyourwirelessrouter.
Tosetupyourconnectiontoawirelessrouter:Windows7Ensurethatwirelessisenabledonyour1.
computer(see"EnableorDisableWireless"onpage12).
Saveandcloseanyopenfiles,andexitany2.
openprograms.
Click3.
Start→ControlPanel.
Inthesearchbox,type4.
network,andthenclickNetworkandSharingCenter→Connecttoanetwork.
Followtheinstructionsonthescreento5.
completethesetup.
WindowsVistaEnsurethatwirelessisenabledonyour1.
computer(see"EnableorDisableWireless"onpage12).
Saveandcloseanyopenfiles,andexitany2.
openprograms.
Click3.
Start→ConnectTo.
Followtheinstructionsonthescreento4.
completethesetup.
16SettingUpYourInspironLaptopSettingUpYourInternetConnectionISPsandISPofferingsvarybycountry.
ContactyourISPforofferingsavailableinyourcountry.
IfyoucannotconnecttotheInternetbuthavesuccessfullyconnectedinthepast,theISPmighthaveaserviceoutage.
ContactyourISPtochecktheservicestatus,ortryconnectingagainlater.
HaveyourISPinformationready.
IfyoudonothaveanISP,theConnecttotheInternetwizardcanhelpyougetone.
TosetupyourInternetconnection:Windows7Saveandcloseanyopenfiles,andexitany1.
openprograms.
Click2.
Start→ControlPanel.
Inthesearchbox,type3.
network,andthenclickNetworkandSharingCenter→Setupanewconnectionornetwork→ConnecttotheInternet.
TheConnecttotheInternetwindowappears.
NOTE:Ifyoudonotknowwhichtypeofconnectiontoselect,clickHelpmechooseorcontactyourISP.
Followtheinstructionsonthescreenand4.
usethesetupinformationprovidedbyyourISPtocompletethesetup.
17SettingUpYourInspironLaptopWindowsVistaSaveandcloseanyopenfiles,andexitany1.
openprograms.
Click2.
Start→ControlPanel.
Inthesearchbox,type3.
network,andthenclickNetworkandSharingCenter→SetupaconnectionorNetwork→ConnecttotheInternet.
TheConnecttotheInternetwindowappears.
NOTE:Ifyoudonotknowwhichtypeofconnectiontoselect,clickHelpmechooseorcontactyourISP.
Followtheinstructionsonthescreenand4.
usethesetupinformationprovidedbyyourISPtocompletethesetup.
18UsingYourInspironLaptopThissectionprovidesinformationaboutthefeaturesavailableonyourInspironlaptop.
RightViewFeatures4321INSPIRON19UsingYourInspironLaptop1Opticaldrive—PlaysorrecordsCDsandDVDs.
Formoreinformation,see"UsingtheOpticalDrive"onpage32.
2Opticaldrivelight—Blinkswhenyoupresstheopticaldriveejectbuttonorwhenyouinsertadiscanditisbeingread.
3Opticaldriveejectbutton—Ejectstheopticaldrivetraywhenpressed.
4Securitycableslot—Attachesacommerciallyavailablesecuritycabletothecomputer.
NOTE:Beforeyoubuyasecuritycable,ensurethatitfitsintothesecuritycableslotonyourcomputer.
20UsingYourInspironLaptopLeftViewFeatures324121UsingYourInspironLaptop1ACadapterconnector—ConnectstoanACadaptertopowerthecomputerandchargethebattery.
2USB2.
0connectors(3)—ConnecttoUSBdevices,suchasamouse,keyboard,printer,externaldrive,orMP3player.
3Networkconnector—Connectsyourcomputertoanetworkorabroadbanddeviceifyouareusingawirednetwork.
4VGAconnector—Connectstoamonitororprojector.
22UsingYourInspironLaptopFrontViewFeatures246531723UsingYourInspironLaptop1Powerstatuslight—Turnsonsteadilyorblinkstoindicatethepowerstatus.
Formoreinformationonthepowerstatuslight,see"StatusLightsandIndicators"onpage24.
2Harddriveactivitylight—Blinkstoindicateharddriveactivitywhenthecomputerreadsorwritesdata.
3Batterystatuslight—Turnsonsteadilyorblinkstoindicatethebatterychargestatus.
Formoreinformationonthebatterystatuslight,see"StatusLightsandIndicators"onpage24.
NOTE:ThebatteryischargingwhenthecomputerispoweredusingtheACadapter.
43-in-1MediaCardReader—Providesafastandconvenientwaytoviewandsharedigitalphotos,music,videos,anddocumentsstoredonthememorycard.
NOTE:Yourcomputershipswithaplasticblankinstalledinthemediacardslot.
Blanksprotectunusedslotsfromdustandotherparticles.
Savetheblankforusewhennomediacardisinstalledintheslot;blanksfromothercomputersmaynotfityourcomputer.
5Analogmicrophone—Providesqualitysoundforvideoconferencingandvoicerecording.
6Audioout/Headphoneconnector—Connectstoapairofheadphonesortoapoweredspeakerorsoundsystem.
7Audioin/Microphoneconnector—Connectstoamicrophoneorinputssignalforusewithaudioprograms.
24UsingYourInspironLaptopStatusLightsandIndicatorsBatteryStatusLightIndicatorlightstatusComputerstate(s)BatterychargelevelACadaptersolidwhiteon/standby/off/hibernate98%Batterysolidamberon/standby10%duringPOST(PowerOnSelfTest)toentertheSystemSetup(BIOS)utility.
1.
Inthe2.
FunctionKeyBehavior,selectMultimediaKeyFirstorFunctionKeyFirst.
MultimediaKeyFirst—Thisisthedefaultsetting.
Pressanymultimediakeytoperformtheassociatedmultimediaaction.
Forfunctionkey,press+therequiredfunctionkey.
FunctionKeyFirst—Pressanyfunctionkeytoperformtheassociatedfunction.
Formultimediaaction,press+therequiredmultimediacontrolkey.
NOTE:TheMultimediaKeyFirstoptionisactiveonlyintheoperatingsystem.
WindowsMobilityCenterPressthekeystolaunchtheWindowsMobilityCenter.
Inthe2.
FunctionKeyRow,selectFunctionKeyorMultimediaKey.
31UsingYourInspironLaptopMutethesoundPlaytheprevioustrackorchapterDecreasethevolumelevelPlayorpauseIncreasethevolumelevelPlaythenexttrackorchapter32UsingYourInspironLaptopUsingtheOpticalDriveCAUTION:Donotpressdownontheopticaldrivetraywhenyouopenorcloseit.
Keeptheopticaldrivetrayclosedwhenyouarenotusingthedrive.
CAUTION:Donotmovethecomputerwhileplayingorrecordingadisc.
ThisopticaldriveplaysorrecordsCDsandDVDs.
Ensurethatthesidewithprintorwritingisfacingupwhenplacingdiscsontheopticaldrivetray.
Toplaceadiscintheopticaldrive:Presstheejectbuttonontheopticaldrive.
1.
Pullouttheopticaldrivetray.
2.
Placethedisc,labelsideup,inthecenteroftheopticaldrivetrayandsnapthedisconto3.
thespindle.
Pushtheopticaldrivetraybackintothedrive.
4.
33UsingYourInspironLaptop13421disc2spindle3opticaldrivetray4ejectbutton34UsingYourInspironLaptopDisplayFeatures121335UsingYourInspironLaptop1Cameraactivityindicator—Indicatesifthecameraisonoroff.
2Camera—Built-incameraforvideocapture,conferencing,andchat.
3Display—Yourdisplaycanvarybasedonselectionsyoumadewhenpurchasingyourcomputer.
Formoreinformationaboutdisplays,seetheDellTechnologyGuideatsupport.
dell.
com/manualsoratthefollowinglocation:Windows7:Start→AllPrograms→DellHelpDocumentationWindowsVista:Start→HelpandSupport→DellEDocs36UsingYourInspironLaptopRemovingandReplacingtheBatteryWARNING:Beforeyoubeginanyoftheproceduresinthissection,followthesafetyinstructionsthatshippedwithyourcomputer.
WARNING:Usinganincompatiblebatterymayincreasetheriskoffireorexplosion.
ThiscomputershouldonlyuseabatterypurchasedfromDell.
Donotusebatteriesfromothercomputers.
WARNING:Beforeremovingthebattery,shutdownthecomputer,andremoveexternalcables(includingtheACadapter).
Toremovethebattery:Turnoffthecomputerandturnitover.
1.
Slidethebatteryreleaselatchandthebatterylocklatchtotheunlockpositions.
2.
Slideandliftthebatteryoutofthebatterybay.
3.
Toreplacethebattery:Alignthetabsonthebatterywiththeslotsonthebatterybay.
1.
Slidethebatteryintothebatterybayuntilitclicksintoplace.
2.
Slidethebatterylocklatchtothelockposition.
3.
37UsingYourInspironLaptop2311batterylocklatch2battery3batteryreleaselatch38UsingYourInspironLaptopSoftwareFeaturesNOTE:Formoreinformationaboutthefeaturesdescribedinthissection,seetheDellTechnologyGuideatsupport.
dell.
com/manualsoratthefollowinglocation:Windows7:Start→AllPrograms→DellHelpDocumentationWindowsVista:Start→HelpandSupport→DellEDocsProductivityandCommunicationYoucanuseyourcomputertocreatepresentations,brochures,greetingcards,fliers,andspreadsheets.
Youcanalsoeditandviewdigitalphotographsandimages.
Checkyourpurchaseorderforsoftwareinstalledonyourcomputer.
AfterconnectingtotheInternet,youcanaccesswebsites,setupane-mailaccount,uploadanddownloadfiles.
EntertainmentandMultimediaYoucanuseyourcomputertowatchvideos,playgamesandlistentomusicandInternetradiostations.
Youcandownloadorcopypicturesandvideofilesfromportabledevices,suchasdigitalcamerasandcellphones.
Optionalsoftwareapplicationsenableyoutoorganizeandcreatemusicandvideofilesthatcanberecordedtodisc,savedonportableproductssuchasMP3playersandhandheldentertainmentdevices,orplayedandvieweddirectlyonconnectedTVs,projectors,andhometheaterequipment.
39UsingYourInspironLaptopDellDataSafeOnlineBackupNOTE:DellDataSafeOnlineBackupmaynotbeavailableinallregions.
NOTE:Abroadbandconnectionisrecommendedforfastupload/downloadspeeds.
DellDataSafeOnlineisanautomatedbackupandrecoveryservicethathelpsprotectyourdataandotherimportantfilesfromcatastrophicincidentsliketheft,fire,ornaturaldisasters.
Youcanaccesstheserviceonyourcomputerusingapassword-protectedaccount.
Formoreinformation,gotodelldatasafe.
com.
Toschedulebackups:Double-clicktheDellDataSafeOnlineicon1.
onthetaskbarFollowtheinstructionsthatappearonthescreen.
2.
40UsingYourInspironLaptopDellDockTheDellDockisagroupoficonsthatprovideseasyaccesstofrequently-usedapplications,files,andfolders.
YoucanpersonalizetheDockby:AddingorremovingiconsGroupingrelatediconsintocategoriesChangingthecolorandlocationoftheDockChangingthebehavioroftheiconsAddaCategoryRight-clicktheDock,click1.
Add→Category.
TheAdd/EditCategorywindowisdisplayed.
Enteratitleforthecategoryinthe2.
Titlefield.
Selectaniconforthecategoryfromthe3.
Selectanimage:box.
Click4.
Save.
AddanIconDraganddroptheicontotheDockoracategory.
RemoveaCategoryorIconRight-clickthecategoryoriconontheDock1.
andclickDeleteshortcutorDeletecategory.
Followtheinstructionsonthescreen.
2.
PersonalizetheDockRight-clicktheDockandclick1.
AdvancedSetting.
.
.
.
Choosethedesiredoptiontopersonalizethe2.
Dock.
41SolvingProblemsThissectionprovidestroubleshootinginformationforyourcomputer.
Ifyoucannotsolveyourproblemusingthefollowingguidelines,see"UsingSupportTools"onpage47or"ContactingDell"onpage71.
BeepCodesYourcomputermightemitaseriesofbeepsduringstart-upifthereareerrorsorproblems.
Thisseriesofbeeps,calledabeepcode,identifiesaproblem.
Ifthisoccurs,writedownthebeepcodeandcontactDell(see"ContactingDell"onpage71).
NOTE:Toreplaceparts,seetheServiceManualatsupport.
dell.
com/manuals.
BeepCodePossibleProblemOnePossiblesystemboardfailure—BIOSROMchecksumfailureTwoNoRAMdetectedNOTE:Ifyouinstalledorreplacedthememorymodule,ensurethatthememorymoduleisseatedproperly.
ThreePossiblesystemboardfailure—ChipseterrorFourRAMread/writefailureFiveRealTimeClockfailureSixVideocardorchipfailureSevenProcessorfailureEightDisplayfailureINSPIRON42SolvingProblemsNetworkProblemsWirelessConnectionsIfthewirelessnetworkconnectionislost—Thewirelessrouterisofflineorwirelesshasbeendisabledonthecomputer.
Checkyourwirelessroutertoensureitispoweredonandconnectedtoyourdatasource(cablemodemornetworkhub).
Ensurethatwirelessisenabled(see"EnableorDisableWireless"onpage12).
Re-establishyourconnectiontothewirelessrouter(see"SettingUpaWirelessConnection"onpage15).
Interferencemaybeblockingorinterruptingyourwirelessconnection.
Trymovingthecomputerclosertoyourwirelessrouter.
WiredConnectionsIfthewirednetworkconnectionislost—Thecableislooseordamaged.
Checkthecabletoensureitispluggedinandnotdamaged.
43SolvingProblemsPowerProblemsIfthepowerlightisoff—Thecomputeriseitherturnedoff,inhibernatestate,orisnotreceivingpower.
Pressthepowerbutton.
Thecomputerresumesnormaloperationifitisofforinhibernatemode.
ReseattheACadaptercableintothepowerconnectoronthecomputerandtheelectricaloutlet.
Ifthecomputerispluggedintoapowerstrip,ensurethatthepowerstripispluggedintoanelectricaloutletandthatthepowerstripisturnedon.
Temporarilybypasspowerprotectiondevices,powerstrips,andpowerextensioncablestoverifythatthecomputerturnsonproperly.
Ensurethattheelectricaloutletisworkingbytestingitwithanotherdevice,suchasalamp.
ChecktheACadaptercableconnections.
IftheACadapterhasalight,ensurethatthelightontheACadapterison.
Ifthepowerlightissolidwhiteandthecomputerisnotresponding—Thedisplaymaynotberesponding.
Pressthepowerbuttonuntilthecomputerturnsoffandthenturnitbackon.
Iftheproblempersists,contactDell(see"ContactingDell"onpage71).
Ifthepowerlightisblinkingwhite—Thecomputerisinstandbystateorthedisplaymaynotberesponding.
Pressakeyonthekeyboard,movetheconnectedmouseorafingeronthetouchpad,orpressthepowerbuttontoresumenormaloperation.
44SolvingProblemsIfthedisplayisnotresponding,pressthepowerbuttonuntilthecomputerturnsoffandthenturnitbackon.
Iftheproblempersists,contactDell(see"ContactingDell"onpage71).
Ifyouencounterinterferencethathindersreceptiononyourcomputer—Anunwantedsignaliscreatinginterferencebyinterruptingorblockingothersignals.
Somepossiblecausesofinterferenceare:Power,keyboard,andmouseextensioncables.
Toomanydevicesconnectedtoapowerstrip.
Multiplepowerstripsconnectedtothesameelectricaloutlet.
MemoryProblemsIfyoureceiveaninsufficientmemorymessage—Saveandcloseanyopenfilesandexitanyopenprogramsyouarenotusingtoseeifthatresolvestheproblem.
Seethesoftwaredocumentationforminimummemoryrequirements.
Reseatthememorymodule(s)intotheconnector(s)(seetheServiceManualatsupport.
dell.
com/manualsforinstructions).
Iftheproblempersists,contactDell(see"ContactingDell"onpage71).
Ifyouexperienceothermemoryproblems—RuntheDellDiagnostics(see"DellDiagnostics"onpage51).
Iftheproblempersists,contactDell(see"ContactingDell"onpage71).
45SolvingProblemsLockupsandSoftwareProblemsIfthecomputerdoesnotstartup—EnsurethattheACadaptercableisfirmlyconnectedtothecomputerandtotheelectricaloutlet.
Ifaprogramstopsresponding—Endtheprogram:Presssimultaneously.
1.
Click2.
Applications.
Clicktheprogramthatisnolonger3.
respondingClick4.
EndTask.
Ifaprogramcrashesrepeatedly—Checkthesoftwaredocumentation.
Ifnecessary,uninstallandthenreinstalltheprogram.
NOTE:Softwareusuallyincludesinstallationinstructionsinitsdocumentationoronthedisc(CDorDVD).
IfaprogramisdesignedforanearlierMicrosoftWindowsoperatingsystem—RuntheProgramCompatibilityWizard.
TheProgramCompatibilityWizardconfiguresaprogramsothatitrunsinanenvironmentsimilartoanearlierversionofMicrosoftWindowsoperatingsystemenvironments.
Windows7Click1.
Start→ControlPanel→Programs→RunprogramsmadeforpreviousversionsofWindows.
Inthewelcomescreen,click2.
Next.
Followtheinstructionsonthescreen.
3.
WindowsVistaClick1.
Start→ControlPanel→Programs→UseanolderprogramwiththisversionofWindows.
Inthewelcomescreen,click2.
Next.
Followtheinstructionsonthescreen.
3.
46SolvingProblemsIfthecomputerstopsrespondingorasolidbluescreenappears—CAUTION:Youmightlosedataifyouareunabletoperformanoperatingsystemshutdown.
Ifyouareunabletogetaresponsebypressingakeyonyourkeyboardormovingyourmouse,pressthepowerbuttonuntilthecomputerturnsoffandthenrestartyourcomputer.
Ifyouhaveothersoftwareproblems—Backupyourfilesimmediately.
Useavirus-scanningprogramtochecktheharddriveorCDs.
SaveandcloseanyopenfilesorprogramsandshutdownyourcomputerthroughtheStartmenu.
Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation:Ensurethattheprogramiscompatible––withtheoperatingsysteminstalledonyourcomputer.
Ensurethatyourcomputermeetsthe––minimumhardwarerequirementsneededtorunthesoftware.
Seethesoftwaredocumentationforinformation.
Ensurethattheprogramisinstalledand––configuredproperly.
Verifythatthedevicedriversdonot––conflictwiththeprogram.
Ifnecessary,uninstallandthenreinstall––theprogram.
47UsingSupportToolsDellSupportCenterAllthesupportyouneed–oneconvenientlocation.
TheDellSupportCenterprovidessystemalerts,performanceimprovementoffers,systeminformation,andlinkstootherDelltoolsanddiagnosticservices.
Tolaunchtheapplication,clickStart→AllPrograms→Dell→DellSupportCenter→LaunchDellSupportCenter.
TheDellSupportCenterhomepagedisplaysyourcomputer'smodelnumber,servicetag,expressservicecode,warrantystatus,andalertsonimprovingtheperformanceofyourcomputer.
Thehomepagealsoprovideslinkstoaccess:PCCheckup—Runhardwarediagnostics,seewhichprogramoccupiesthemaximummemoryonyourharddrive,andtrackthechangesmadetoyourcomputereachday.
PCCheckupUtilitiesDriveSpaceManager—Manageyourharddriveusingavisualrepresentationofspaceconsumedbyeachtypeoffile.
PerformanceandConfigurationHistory—Monitorsystemeventsandchangesovertime.
Thisutilitydisplaysallhardwarescans,tests,systemchanges,criticaleventsandrestorationpointsonthedaytheyoccurred.
INSPIRON48UsingSupportToolsDetailedSystemInformation—Viewdetailedinformationaboutyourhardwareandoperatingsystemconfigurations;accesscopiesofyourservicecontracts,warrantyinformation,andwarrantyrenewaloptions.
GetHelp—ViewDellTechnicalSupportoptions,CustomerSupport,ToursandTraining,OnlineTools,Owner'sManual,WarrantyInformation,FAQs,andsoon.
BackupandRecovery—Createrecoverymedia,launchrecoverytool,andonlinefilebackup.
SystemPerformanceImprovementOffers—Acquiresoftwareandhardwaresolutionsthatwillhelpimproveyoursystemperformance.
FormoreinformationaboutDellSupportCenterandtodownloadandinstalltheavailablesupporttools,gotoDellSupportCenter.
com.
MyDellDownloadsNOTE:MyDellDownloadsmaynotbeavailableinallregions.
Someofthesoftwarepre-installedonyournewcomputerdonotincludeabackupCDorDVD.
ThissoftwareisavailableatMyDellDownloads.
Fromthiswebsiteyoucandownloadavailablesoftwareforreinstallationorcreateyourownbackupmedia.
ToregisteranduseMyDellDownloads:Goto1.
downloadstore.
dell.
com/media.
Followtheinstructionsonthescreento2.
registeranddownloadthesoftware.
Reinstallorcreatebackupmediaofthe3.
softwareforfutureuse.
49UsingSupportToolsSystemMessagesIfyourcomputerhasanissueoranerror,itmaydisplayaSystemMessagethatwillhelpyouidentifythecauseandactionneededtoresolvetheissue.
NOTE:Ifthemessageyoureceivedisnotlistedinthefollowingexamples,seethedocumentationforeithertheoperatingsystemortheprogramthatwasrunningwhenthemessageappeared.
AlternativelyyoucouldseetheDellTechnologyGuideavailableonyourharddriveoratsupport.
dell.
com/manualsorcontactDell(see"ContactingDell"onpage71).
Alert!
Previousattemptsatbootingthissystemhavefailedatcheckpoint[nnnn].
Forhelpinresolvingthisproblem,pleasenotethischeckpointandcontactDellTechnicalSupport—Thecomputerfailedtocompletethebootroutinethreeconsecutivetimesforthesameerror.
ContactDell(see"ContactingDell"onpage71).
CMOSchecksumerror—PossiblesystemboardfailureorRTCbatterylow.
Replacethebattery(seetheServiceManualatsupport.
dell.
com/manuals)orcontactDell(see"ContactingDell"onpage71).
Hard-diskdrivefailure—Possiblehard-diskdrivefailureduringPOST.
ContactDell(see"ContactingDell"onpage71).
Hard-diskdrivereadfailure—Possiblehard-diskdrivefailureduringHDDboottest.
ContactDell(see"ContactingDell"onpage71).
Keyboardfailure—Keyboardfailureorloosecable.
Replacethekeyboard,(seetheServiceManualatsupport.
dell.
com/manuals).
50UsingSupportToolsNobootdeviceavailable—Nobootablepartitiononharddrive,theharddrivecableisloose,ornobootabledeviceexists.
Iftheharddriveisyourbootdevice,ensurethatthecablesareconnectedandthatthedriveisinstalledproperlyandpartitionedasabootdevice.
Entersystemsetupandensurethatthebootsequenceinformationiscorrect(seetheDellTechnologyGuideavailableonyourharddriveoratsupport.
dell.
com/manuals).
Notimertickinterrupt—Achiponthesystemboardmightbemalfunctioningorsystemboardfailure.
ContactDell(see"ContactingDell"onpage71).
USBovercurrenterror—DisconnecttheUSBdevice.
YourUSBdeviceneedsmorepowerforittofunctionproperly.
UseanexternalpowersourcetoconnecttheUSBdevice,orifyourdevicehastwoUSBcables,connectbothofthem.
CAUTION-HardDriveSELFMONITORINGSYSTEMhasreportedthataparameterhasexceededitsnormaloperatingrange.
Dellrecommendsthatyoubackupyourdataregularly.
Aparameteroutofrangemayormaynotindicateapotentialharddriveproblem—S.
M.
A.
R.
Terror,possiblehard-diskdrivefailure.
ContactDellforassistance(see"ContactingDell"onpage71).
51UsingSupportToolsHardwareTroubleshooterIfadeviceiseithernotdetectedduringtheoperatingsystemsetuporisdetectedbutincorrectlyconfigured,youcanusetheHardwareTroubleshootertoresolvetheincompatibility.
TostarttheHardwareTroubleshooter:Click1.
Start→HelpandSupport.
Type2.
hardwaretroubleshooterinthesearchfieldandpresstostartthesearch.
Inthesearchresults,selecttheoptionthat3.
bestdescribestheproblemandfollowtheremainingtroubleshootingsteps.
DellDiagnosticsIfyouexperienceaproblemwithyourcomputer,performthechecksin"LockupsandSoftwareProblems"onpage45andruntheDellDiagnosticsbeforeyoucontactDellfortechnicalassistance.
NOTE:DellDiagnosticsworksonlyonDellcomputers.
NOTE:TheDriversandUtilitiesdiscmaynotshipwithyourcomputer.
Ensurethatthedevicethatyouwanttotestdisplaysinthesystemsetupprogramandisactive.
PressduringPOST(PowerOnSelfTest)toentertheSystemSetup(BIOS)utility.
StarttheDellDiagnosticsfromyourharddriveorfromtheDriversandUtilitiesdisc.
52UsingSupportToolsStartingDellDiagnosticsFromYourHardDriveTheDellDiagnosticsislocatedonahiddendiagnosticutilitypartitiononyourharddrive.
NOTE:Ifyourcomputercannotdisplayascreenimage,contactDell(see"ContactingDell"onpage71).
Ensurethatthecomputerisconnectedtoan1.
electricaloutletthatisknowntobeworkingproperly.
Turnon(orrestart)yourcomputer.
2.
WhentheDELL3.
logoappears,pressimmediately.
SelectDiagnosticsfromthebootmenuandpress.
ThismayinvokethePre-BootSystemAssessment(PSA)onyourcomputer.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
NOTE:Ifyouseeamessagestatingthatnodiagnosticsutilitypartitionhasbeenfound,runtheDellDiagnosticsfromtheDriversandUtilitiesdisc.
IfPSAisinvoked:ThePSAwillstartrunningthetests.
a.
IfthePSAcompletessuccessfully,theb.
followingmessageisdisplayed:"Noproblemshavebeenfoundwiththissystemsofar.
DoyouwanttoruntheremainingmemorytestsThiswilltakeabout30minutesormore.
Doyouwanttocontinue(Recommended).
"53UsingSupportToolsIfyouareexperiencingmemoryissues,c.
press,otherwisepress.
Thefollowingmessageisdisplayedd.
"BootingDellDiagnosticUtilityPartition.
Pressanykeytocontinue.
"Pressanykeytogotothee.
ChooseAnOptionwindow.
IfPSAisnotinvoked:PressanykeytostarttheDellDiagnosticsfromthediagnosticsutilitypartitiononyourharddriveandtogototheChooseAnOptionwindow.
Selectthetestyouwanttorun.
4.
Ifaproblemisencounteredduringatest,5.
amessageappearswithanerrorcodeandadescriptionoftheproblem.
WritedowntheerrorcodeandproblemdescriptionandcontactDell(see"ContactingDell"onpage71).
NOTE:TheServiceTagforyourcomputerisdisplayedatthetopofeachtestscreen.
TheServiceTaghelpsyouidentifyyourcomputerwhenyoucontactDell.
Whenthetestsarecomplete,closethetest6.
screentoreturntotheChooseAnOptionwindow.
ToexittheDellDiagnosticsandtorestartthe7.
computer,clickExit.
54UsingSupportToolsStartingDellDiagnosticsFromtheDriversandUtilitiesDiscNOTE:TheDriversandUtilitiesdiscmaynotshipwithyourcomputer.
Insertthe1.
DriversandUtilitiesdisc.
Shutdownandrestartthecomputer.
2.
WhentheDELLlogoappears,pressimmediately.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
NOTE:Thenextstepschangethebootsequenceforonetimeonly.
Onthenextstart-up,thecomputerbootsaccordingtothedevicesspecifiedinthesystemsetupprogram.
Whenthebootdevicelistappears,highlight3.
CD/DVD/CD-RWandpress.
Selectthe4.
BootfromCD-ROMoptionfromthemenuthatappearsandpress.
Type5.
1tostarttheCDmenuandpresstoproceed.
Select6.
Runthe32BitDellDiagnosticsfromthenumberedlist.
Ifmultipleversionsarelisted,selecttheversionappropriateforyourcomputer.
Selectthetestyouwanttorun.
7.
Ifaproblemisencounteredduringatest,8.
amessageappearswithanerrorcodeandadescriptionoftheproblem.
WritedowntheerrorcodeandproblemdescriptionandcontactDell(see"ContactingDell"onpage71).
NOTE:TheServiceTagforyourcomputerisdisplayedatthetopofeachtestscreen.
TheServiceTaghelpsyouidentifyyourcomputerwhenyoucontactDell.
55UsingSupportToolsWhenthetestsarecomplete,closethetest9.
screentoreturntotheChooseAnOptionwindow.
ToexittheDellDiagnosticsandtorestartthe10.
computer,clickExit.
Removethe11.
DriversandUtilitiesdisc.
56RestoringYourOperatingSystemYoucanrestoretheoperatingsystemonyourcomputerusinganyofthefollowingoptions:CAUTION:UsingDellFactoryImageRestoreortheOperatingSystemdiscpermanentlydeletesalldatafilesonyourcomputer.
Ifpossible,backupyourdatafilesbeforeusingtheseoptions.
OptionUseSystemRestoreasthefirstsolutionDellDataSafeLocalBackupwhenSystemRestoredoesnotresolveyourproblemSystemrecoverymediawhenoperatingsystemfailurepreventstheuseofSystemRestoreandDataSafeLocalBackupwheninstallingthefactoryimageonanewlyinstalledharddriveDellFactoryImageRestoretorestoreyourcomputertotheoperatingstateitwasinwhenyoureceivedyourcomputerOperatingSystemdisctoreinstallonlytheoperatingsystemonyourcomputerNOTE:TheOperatingSystemdiscmaynotshipwithyourcomputer.
INSPIRON57RestoringYourOperatingSystemSystemRestoreTheWindowsoperatingsystemsprovideaSystemRestoreoptionwhichallowsyoutoreturnyourcomputertoanearlieroperatingstate(withoutaffectingdatafiles)ifchangestothehardware,software,orothersystemsettingshaveleftthecomputerinanundesirableoperatingstate.
AnychangesthatSystemRestoremakestoyourcomputerarecompletelyreversible.
CAUTION:Makeregularbackupsofyourdatafiles.
SystemRestoredoesnotmonitoryourdatafilesorrecoverthem.
StartingSystemRestoreClick1.
Start.
IntheSearchbox,type2.
SystemRestoreandpress.
NOTE:TheUserAccountControlwindowmayappear.
Ifyouareanadministratoronthecomputer,clickContinue;otherwise,contactyouradministratortocontinuethedesiredaction.
Click3.
Nextandfollowtheinstructionsonthescreen.
IntheeventthatSystemRestoredidnotresolvetheissue,youmayundothelastsystemrestore.
58RestoringYourOperatingSystemUndoingtheLastSystemRestoreNOTE:Beforeyouundothelastsystemrestore,saveandcloseallopenfilesandexitanyopenprograms.
Donotalter,open,ordeleteanyfilesorprogramsuntilthesystemrestorationiscomplete.
Click1.
Start.
IntheSearchbox,type2.
SystemRestoreandpress.
Click3.
UndomylastrestorationandclickNext.
DellDataSafeLocalBackupCAUTION:UsingDellDataSafeLocalBackuppermanentlyremovesanyprogramsordriversinstalledafteryoureceivedyourcomputer.
PreparebackupmediaofapplicationsyouneedtoinstallonyourcomputerbeforeusingDellDataSafeLocalBackup.
UseDellDataSafeLocalBackuponlyifSystemRestoredidnotresolveyouroperatingsystemproblem.
CAUTION:AlthoughDellDatasafeLocalBackupisdesignedtopreservethedatafilesonyourcomputer,itisrecommendedthatyoubackupyourdatafilesbeforeusingtheDellDataSafeLocalBackup.
NOTE:DellDataSafeLocalBackupmaynotbeavailableinallregions.
59RestoringYourOperatingSystemNOTE:IfDellDataSafeLocalBackupisnotavailableonyourcomputer,useDellFactoryImageRestore(see"DellFactoryImageRestore"onpage62)torestoreyouroperatingsystem.
YoucanuseDellDataSafeLocalBackuptorestoreyourharddrivetotheoperatingstateitwasinwhenyoupurchasedyourcomputer,whilepreservingthedatafiles.
DellDataSafeLocalBackupallowsyouto:BackupandrestoreyourcomputertoanearlieroperatingstateCreatesystemrecoverymediaDellDataSafeLocalBackupBasicTorestorethefactoryimagewhilepreservingthedatafiles:Turnoffyourcomputer.
1.
Disconnectallthedevices(USBdrive,2.
printer,etc.
)connectedtothecomputerandremoveanynewlyaddedinternalhardware.
NOTE:DonotdisconnecttheACadapter.
Turnonyourcomputer.
3.
WhentheDELL4.
logoappears,pressseveraltimestoaccesstheAdvancedBootOptionswindow.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Select5.
RepairYourComputer.
60RestoringYourOperatingSystemSelect6.
DellDataSafeRestoreandEmergencyBackupfromtheSystemRecoveryOptionsmenuandfollowtheinstructionsonthescreen.
NOTE:Therestorationprocessmaytakeanhourormoredependingonthesizeofthedatatoberestored.
NOTE:Formoreinformation,seetheknowledgebasearticle353560atsupport.
dell.
com.
UpgradingtoDellDataSafeLocalBackupProfessionalNOTE:DellDataSafeLocalBackupProfessionalmaybeinstalledonyourcomputer,ifyouordereditatthetimeofpurchase.
DellDataSafeLocalBackupProfessionalprovidesadditionalfeaturesthatallowyouto:BackupandrestoreyourcomputerbasedonfiletypesBackupfilestoalocalstoragedeviceScheduleautomatedbackupsToupgradetoDellDataSafeLocalBackupProfessional:Double-clicktheDellDataSafeLocalBackup1.
icononthetaskbar.
Click2.
UpgradeNow!
Followtheinstructionsonthescreento3.
completetheupgrade.
61RestoringYourOperatingSystemSystemRecoveryMediaCAUTION:Althoughthesystemrecoverymediaisdesignedtopreservethedatafilesonyourcomputer,itisrecommendedthatyoubackupyourdatafilesbeforeusingthesystemrecoverymedia.
Youcanusethesystemrecoverymedia,createdusingDellDataSafeLocalBackup,toreturnyourharddrivetotheoperatingstateitwasinwhenyoupurchasedthecomputerwhilepreservingthedatafilesonyourcomputer.
Usethesystemrecoverymediaincaseof:Operatingsystemfailurethatpreventstheuseofrecoveryoptionsthatareinstalledonyourcomputer.
Harddrivefailurethatpreventsdatafrombeingrecovered.
Torestorethefactoryimageofyourcomputerusingthesystemrecoverymedia:InsertthesystemrecoverydiscorUSBkey1.
andrestartthecomputer.
WhentheDELL2.
logoappears,pressimmediately.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Selecttheappropriatebootdevicefromthe3.
listandpress.
Followtheinstructionsonthescreento4.
completetherecoveryprocess.
62RestoringYourOperatingSystemDellFactoryImageRestoreCAUTION:UsingDellFactoryImageRestorepermanentlydeletesalldataontheharddriveandremovesanyprogramsordriversinstalledafteryoureceivedyourcomputer.
Ifpossible,backupthedatabeforeusingthisoption.
UseDellFactoryImageRestoreonlyifSystemRestoredidnotresolveyouroperatingsystemproblem.
NOTE:DellFactoryImageRestoremaynotbeavailableincertaincountriesoroncertaincomputers.
NOTE:IfDellFactoryImageRestoreisnotavailableonyourcomputer,useDellDataSafeLocalBackup(see"DellDataSafeLocalBackup"onpage58)torestoreyouroperatingsystemUseDellFactoryImageRestoreonlyasthelastmethodtorestoreyouroperatingsystem.
Thisoptionrestoresyourharddrivetotheoperatingstateitwasinwhenyoupurchasedthecomputer.
Anyprogramsorfilesaddedsinceyoureceivedyourcomputer—includingdatafiles—arepermanentlydeletedfromtheharddrive.
Datafilesincludedocuments,spreadsheets,e-mailmessages,digitalphotos,musicfiles,andsoon.
Ifpossible,backupalldatabeforeusingDellFactoryImageRestore.
PerformingDellFactoryImageRestoreTurnonthecomputer.
1.
WhentheDELL2.
logoappears,pressseveraltimestoaccesstheAdvancedBootOptionswindow.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,restartyourcomputerandtryagain.
Select3.
RepairYourComputer.
TheSystemRecoveryOptionswindowappears.
63RestoringYourOperatingSystemSelectakeyboardlayoutandclick4.
Next.
Toaccesstherecoveryoptions,logonas5.
alocaluser.
Toaccessthecommandprompt,typeadministratorintheUsernamefield,thenclickOK.
Click6.
DellFactoryImageRestore.
TheDellFactoryImageRestorewelcomescreenappears.
NOTE:Dependinguponyourconfiguration,youmayneedtoselectDellFactoryTools,thenDellFactoryImageRestore.
Click7.
Next.
TheConfirmDataDeletionscreenappears.
NOTE:IfyoudonotwanttoproceedwithFactoryImageRestore,clickCancel.
Selectthecheckboxtoconfirmthatyou8.
wanttocontinuereformattingtheharddriveandrestoringthesystemsoftwaretothefactorycondition,thenclickNext.
Therestoreprocessbeginsandmaytakefiveormoreminutestocomplete.
Amessageappearswhentheoperatingsystemandfactory-installedapplicationshavebeenrestoredtofactorycondition.
Click9.
Finishtorestartthecomputer.
64GettingHelpIfyouexperienceaproblemwithyourcomputer,youcancompletethefollowingstepstodiagnoseandtroubleshoottheproblem:See"SolvingProblems"onpage1.
41forinformationandproceduresthatpertaintotheproblemyourcomputerisexperiencing.
Seethe2.
DellTechnologyGuideavailableonyourharddriveoratsupport.
dell.
com/manualsformoretroubleshootinginformation.
See"DellDiagnostics"onpage3.
51forproceduresonhowtorunDellDiagnostics.
Filloutthe"DiagnosticChecklist"4.
onpage70.
UseDell'sextensivesuiteofonlineservices5.
availableatDellSupport(support.
dell.
com)forhelpwithinstallationandtroubleshootingprocedures.
See"OnlineServices"onpage66foramoreextensivelistofDellSupportonline.
Iftheprecedingstepshavenotresolvedthe6.
problem,see"BeforeYouCall"onpage69.
NOTE:CallDellSupportfromatelephonenearoratthecomputersothatthesupportstaffcanassistyouwithanynecessaryprocedures.
NOTE:Dell'sExpressServiceCodesystemmaynotbeavailableinallcountries.
INSPIRON65GettingHelpWhenpromptedbyDell'sautomatedtelephonesystem,enteryourExpressServiceCodetoroutethecalldirectlytothepropersupportpersonnel.
IfyoudonothaveanExpressServiceCode,opentheDellAccessoriesfolder,double-clicktheExpressServiceCodeicon,andfollowthedirections.
NOTE:SomeoftheservicesarenotalwaysavailableinalllocationsoutsidethecontinentalU.
S.
CallyourlocalDellrepresentativeforinformationonavailability.
TechnicalSupportandCustomerServiceDell'ssupportserviceisavailabletoansweryourquestionsaboutDellhardware.
Oursupportstaffusecomputer-baseddiagnosticstoprovidefast,accurateanswers.
TocontactDell'ssupportservice,see"BeforeYouCall"onpage69andthenseethecontactinformationforyourregionorgotosupport.
dell.
com.
DellConnectDellConnectisasimpleonlineaccesstoolthatallowsaDellserviceandsupportassociatetoaccessyourcomputerthroughabroadbandconnection,diagnoseyourproblemandrepairitallunderyoursupervision.
Formoreinformation,gotowww.
dell.
com/dellconnect.
66GettingHelpOnlineServicesYoucanlearnaboutDellproductsandservicesonthefollowingwebsites:www.
dell.
comwww.
dell.
com/ap(Asian/Pacificcountriesonly)www.
dell.
com/jp(Japanonly)www.
euro.
dell.
com(Europeonly)www.
dell.
com/la(LatinAmericanandCaribbeancountries)www.
dell.
ca(Canadaonly)YoucanaccessDellSupportthroughthefollowingwebsitesande-mailaddresses:DellSupportwebsitessupport.
dell.
comsupport.
jp.
dell.
com(Japanonly)support.
euro.
dell.
com(Europeonly)DellSupporte-mailaddressesmobile_support@us.
dell.
comsupport@us.
dell.
comla-techsupport@dell.
com(LatinAmericaandCaribbeancountriesonly)apsupport@dell.
com(Asian/Pacificcountriesonly)DellMarketingandSalese-mailaddressesapmarketing@dell.
com(Asian/Pacificcountriesonly)sales_canada@dell.
com(Canadaonly)Anonymousfiletransferprotocol(FTP)ftp.
dell.
comLoginasuser:anonymous,anduseyoure-mailaddressasyourpassword.
67GettingHelpAutomatedOrder-StatusServiceTocheckonthestatusofanyDellproductsthatyouhaveordered,youcangotosupport.
dell.
com,oryoucancalltheautomatedorder-statusservice.
Arecordingpromptsyoufortheinformationneededtolocateandreportonyourorder.
Forthetelephonenumbertocallyourregion,see"ContactingDell"onpage71.
Ifyouhaveaproblemwithyourorder,suchasmissingparts,wrongparts,orincorrectbilling,contactDellforcustomerassistance.
Haveyourinvoiceorpackingsliphandywhenyoucall.
Forthetelephonenumbertocallyourregion,see"ContactingDell"onpage71.
ProductInformationIfyouneedinformationaboutadditionalproductsavailablefromDell,orifyouwouldliketoplaceanorder,visitwww.
dell.
com.
Forthetelephonenumbertocallyourregionortospeaktoasalesspecialist,see"ContactingDell"onpage71.
68GettingHelpReturningItemsforRepairUnderWarrantyorforCreditPrepareallitemsbeingreturned,whetherforrepairorcredit,asfollows:NOTE:BeforeyoureturntheproducttoDell,makesuretobackupanydataontheharddrive(s)andonanyotherstoragedeviceintheproduct.
Removeanyandallconfidential,proprietaryandpersonalinformation,aswellasremovablemedia,suchasCDsandmediacards.
Dellisnotresponsibleforanyofyourconfidential,proprietaryorpersonalinformation;lostorcorrupteddata;ordamagedorlostremovablemediathatmaybeincludedwithyourreturn.
CallDelltoobtainaReturnMaterial1.
AuthorizationNumber,andwriteitclearlyandprominentlyontheoutsideofthebox.
Forthetelephonenumbertocallyourregion,see"ContactingDell"onpage71.
Includeacopyoftheinvoiceandaletter2.
describingthereasonforthereturn.
IncludeacopyoftheDiagnosticsChecklist(see3.
"DiagnosticChecklist"onpage70,indicatingtheteststhatyouhaverunandanyerrormessagesreportedbytheDellDiagnostics(see"DellDiagnostics"onpage51.
Includeanyaccessoriesthatbelongwiththe4.
item(s)beingreturned(powercables,software,guides,andsoon)ifthereturnisforcredit.
Packtheequipmenttobereturnedinthe5.
original(orequivalent)packingmaterials.
NOTE:Youareresponsibleforpayingshippingexpenses.
Youarealsoresponsibleforinsuringanyproductreturned,andyouassumetheriskoflossduringshipmenttoDell.
CollectOnDelivery(C.
O.
D.
)packagesarenotaccepted.
NOTE:ReturnsthataremissinganyoftheprecedingrequirementswillberefusedatDell'sreceivingdockandreturnedtoyou.
69GettingHelpBeforeYouCallNOTE:HaveyourExpressServiceCodereadywhenyoucall.
ThecodehelpsDell'sautomated-supporttelephonesystemdirectyourcallmoreefficiently.
YoumayalsobeaskedforyourServiceTag.
LocatingYourServiceTagTheServiceTagislocatedonalabelatthebottomofyourcomputer.
11ServiceTag70GettingHelpRemembertofilloutthefollowingDiagnosticChecklist.
Ifpossible,turnonyourcomputerbeforeyoucallDellforassistanceandcallfromatelephoneatornearthecomputer.
Youmaybeaskedtotypesomecommandsatthekeyboard,relaydetailedinformationduringoperations,ortryothertroubleshootingstepspossibleonlyatthecomputeritself.
Ensurethatthecomputerdocumentationisavailable.
DiagnosticChecklistName:Date:Address:Phonenumber:ServiceTag(barcodeonthebottomofthecomputer):ExpressServiceCode:ReturnMaterialAuthorizationNumber(ifprovidedbyDellsupporttechnician):Operatingsystemandversion:Devices:Expansioncards:AreyouconnectedtoanetworkYes/NoNetwork,version,andnetworkadapter:Programsandversions:Seeyouroperatingsystemdocumentationtodeterminethecontentsofthecomputer'sstart-upfiles.
Ifthecomputerisconnectedtoaprinter,printeachfile.
Otherwise,recordthecontentsofeachfilebeforecallingDell.
Errormessage,beepcode,ordiagnosticcode:Descriptionofproblemandtroubleshootingproceduresyouperformed:71GettingHelpContactingDellForcustomersintheUnitedStates,call800-WWW-DELL(800-999-3355).
NOTE:IfyoudonothaveanactiveInternetconnection,youcanfindcontactinformationonyourpurchaseinvoice,packingslip,bill,orDellproductcatalog.
Dellprovidesseveralonlineandtelephone-basedsupportandserviceoptions.
Availabilityvariesbycountryandproduct,andsomeservicesmaynotbeavailableinyourarea.
TocontactDellforsales,technicalsupport,orcustomerserviceissues:Visit1.
www.
dell.
com/contactdell.
Selectyourcountryorregion.
2.
Selecttheappropriateserviceorsupportlink3.
basedonyourrequirement.
ChoosethemethodofcontactingDellthatis4.
convenientforyou.
72FindingMoreInformationandResourcesIfyouneedto:See:reinstallyouroperatingsystem"SystemRecoveryMedia"onpage61runadiagnosticprogramforyourcomputer"DellDiagnostics"onpage51reinstalllaptopsystemsoftware"MyDellDownloads"onpage48formoreinformationabouttheMicrosoftWindowsoperatingsystemandfeaturessupport.
dell.
comupgradeyourcomputerwithneworadditionalcomponents,likeanewharddrivereinstallorreplaceawornordefectiveparttheServiceManualatsupport.
dell.
com/manualsNOTE:Insomecountries,openingandreplacingpartsofyourcomputermayvoidyourwarranty.
Checkyourwarrantyandreturnpoliciesbeforeworkinginsideyourcomputer.
INSPIRON73FindingMoreInformationandResourcesIfyouneedto:See:findsafetybestpracticesinformationforyourcomputerreviewWarrantyinformation,TermsandConditions(U.
S.
only),Safetyinstructions,Regulatoryinformation,Ergonomicsinformation,andEndUserLicenseAgreementthesafetyandregulatorydocumentsthatshippedwithyourcomputerandalsoseetheRegulatoryComplianceHomepageatwww.
dell.
com/regulatory_compliancefindyourServicetag/ExpressServiceCode—Youmustusetheservicetagtoidentifyyourcomputeronsupport.
dell.
comortocontacttechnicalsupportthebottomofyourcomputertheDellSupportCenter.
TolaunchtheDellSupportCenter,clicktheiconinthetaskbar.
finddriversanddownloads;readmefilesaccesstechnicalsupportandproducthelpcheckonyourorderstatusfornewpurchasesfindsolutionsandanswerstocommonquestionslocateinformationforlast-minuteupdatesabouttechnicalchangestoyourcomputeroradvancedtechnical-referencematerialfortechniciansorexperiencedusers.
support.
dell.
com74SpecificationsThissectionprovidesinformationthatyoumayneedwhensettingup,updatingdriversfor,andupgradingyourcomputer.
NOTE:Offeringsmayvarybyregion.
Formoreinformationregardingtheconfigurationofyourcomputer,seeyourcomputerdocumentationatthefollowinglocation:Windows7:Start→AllPrograms→DellHelpDocumentationWindowsVista:Start→HelpandSupport→DellEDocsComputerModelDellInspironN5020DellInspironM5030DellInspironN5030SystemChipsetInspironN5020IntelHM57InspironM5030AMDM880GInspironN5030IntelGM45ProcessorInspironN5020IntelCorei3IntelPentiumDual-CoreIntelCeleronInspironM5030AMDTurionIIAMDAthlonIIAMDSempronInspironN5030IntelCore2DuoIntelPentiumDual-CoreIntelCeleronINSPIRON75SpecificationsMemoryConnectorstwouser-accessibleSODIMMconnectorsType1333MHzDDR3Memorymodulecapacities1GB,2GB,and4GBConfigurationspossible1GB(systemsshippedwithUbuntuoperatingsystemsonly)2GB,3GB,4GB,and6GBMinimum2GB(singlechannel)Maximum6GB(dualchannel)NOTE:Forinstructionsonupgradingmemory,seetheServiceManualatsupport.
dell.
com/manuals.
ConnectorsAudioonemicrophone-inconnectorandonestereoheadphone/speakerconnectorMini-Cardonehalf-sizeslotNetworkadapteroneRJ45connectorUSBthree4-pinUSB2.
0-compliantconnectorsVGAone15-holeconnectorMemoryCardReaderCardssupportedSecureDigital(SD)memorycardMultimediaCard(MMC)MemoryStick76SpecificationsCommunicationsNetworkadapter10/100EthernetLANonsystemboard1GEthernet(optional)WirelessBluetoothwirelesstechnology(optional)WLANa/b/g/nCameraCameraresolution0.
3megapixelVideoresolution640x480VideoInspironN5020VideocontrollerIntelHDGraphicsVideomemoryupto1752MBofsharedmemoryInspironM5030VideocontrollerATIMobilityRadeonHD4250Videomemoryupto3067MBofsharedmemoryInspironN5030VideocontrollerMobileIntelGMA4500MHDVideomemoryupto358MBofsharedmemory77SpecificationsAudioAudiocontrollerRealtekALC269Q-VB5Speakers2x1wattspeakersVolumecontrolssoftwareprogrammenusandmediacontrolsDisplayType15.
6-inchHDWLEDwithTrueLifeDimensionsHeight193.
53mm(7.
61inches)Width344.
23mm(13.
55inches)Diagonal396.
24mm(15.
60inches)Maximumresolution1366x768Refreshrate60HzDisplayOperatingangle0°(closed)to135°Horizontalviewingangle40/40Verticalviewingangle15/30(H/L)Pixelpitch0.
252x0.
252mmControlsbrightnesscanbecontrolledthroughkeyboardshortcuts(seetheDellTechnologyGuideformoreinformation)KeyboardNumberofkeys86(U.
S.
andCanada);87(Europe);90(Japan);87(Brazil)78SpecificationsTouchPadX/Ypositionresolution(graphicstablemode)240cpiSizeWidth90.
00mm(3.
54inches)sensor-activeareaHeight46.
00mm(1.
81inches)rectangleBattery6-cell"smart"lithiumionDepth57.
64mm(2.
27inches)Height22.
80mm(0.
9inches)Width214mm(8.
43inches)Weight0.
34kg(0.
75lb)Voltage11.
1VDCChargetimewhenthecomputerispoweredoff(approximate)4.
5hoursOperatingtimevariesdependingonoperatingconditions79SpecificationsACAdapterInputvoltage100-240VACInputcurrent1.
5A/1.
6A/1.
7AInputfrequency50-60HzOutputpower65WOutputcurrent4.
43A(maximumat4-secondpulse)3.
34A(continuous)Ratedoutputvoltage19.
5VDCTemperaturerange:Operating0°to40°C(32°to104°F)Storage–40°to70°C(-40°to158°F)PhysicalHeight37.
74mmto40.
22mm(1.
48inchesto1.
58inches)Width378mm(14.
88inches)Depth245mm(9.
64inches)Weight(with6-cellbattery)configurabletolessthan2.
58kg(5.
7lbs)80SpecificationsComputerEnvironmentTemperaturerange:Operating0°to35°C(32°to95°F)Storage–40°to65°C(–40°to149°F)Relativehumidity(maximum):Operating10%to90%(noncondensing)Storage5%to95%(noncondensing)Maximumvibration(usingarandomvibrationspectrumthatsimulatesuserenvironment):Operating0.
66GRMSNon-operating1.
30GRMSComputerEnvironmentMaximumshock(foroperating—measuredwithDellDiagnosticsrunningontheharddriveanda3-mshalf-sinepulse;fornon-operating—measuredwiththeharddriveinhead-parkedpositionanda2-mshalf-sinepulse):Operating30Gforeachaxis10timesshockNon-operaing160GAltitude(maximum):Operating–15.
2to3048m(–50to10,000ft)Storage–15.
2to10,668m(–50to35,000ft)AirbornecontaminantlevelG2orlowerasdefinedbyISA-S71.
04-198581MacrovisionProductNoticeThisproductincorporatescopyrightprotectiontechnologythatisprotectedbymethodclaimsofcertainU.
S.
patentsandotherintellectualpropertyrightsownedbyMacrovisionCorporationandotherrightsowners.
UseofthiscopyrightprotectiontechnologymustbeauthorizedbyMacrovisionCorporation,andisintendedforhomeandotherlimitedviewingusesonlyunlessotherwiseauthorizedbyMacrovisionCorporation.
Reverseengineeringordisassemblyisprohibited.
AppendixINSPIRON82AppendixInformationforNOM,orOfficialMexicanStandard(OnlyforMexico)Thefollowinginformationisprovidedinthedevice(s)describedinthisdocumentinaccordancewiththerequirementsoftheOfficialMexicanStandard(NOM):Importer:DellMéxicoS.
A.
deC.
V.
PaseodelaReforma2620–Flat11°Col.
LomasAltas11950México,D.
F.
RegulatorymodelnumberVoltageFrequencyElectricityconsumptionOutputvoltageOutputintensityP07F100-240VAC50-60Hz1.
5A/1.
6/1.
7A19.
5VDC3.
34AFordetails,readthesafetyinformationthatshippedwithyourcomputer.
Foradditionalsafetybestpracticesinformation,seetheRegulatoryComplianceHomepageatwww.
dell.
com/regulatory_compliance.
83IndexAairflow,allowing5Bbatterystatuslight24beforeyoucall69CcallingDell69CDs,playingandcreating38computercapabilities38computer,settingup5customerservice65Ddamage,avoiding5DataSafeOnlineBackup39DellConnect65DellDiagnostics51DellFactoryImageRestore62DellSupportCenter47DiagnosticChecklist70driversanddownloads73DVDs,playingandcreating38Eemailaddressesfortechnicalsupport66Ffindingmoreinformation72FTPlogin,anonymous66INSPIRON84IndexHhardwareproblemsdiagnosing51HardwareTroubleshooter51helpgettingassistanceandsupport64IInternetconnection14ISPInternetServiceProvider14Mmemoryproblemssolving44Nnetworkconnectionfixing42Ppowerproblems,solving43powerstrips,using6problems,solving41productsinformationandpurchasing67Rresources,findingmore72restoringfactoryimage62Sshippingproductsforreturnorrepair68softwarefeatures38softwareproblems45solvingproblems41specifications7485Indexsupportemailaddresses66supportsitesworldwide66SystemMessages49SystemRecoveryMedia61systemreinstalloptions56Vventilation,ensuring5Wwarrantyreturns68Windowsprogramcompatibilitywizard45Windows,reinstalling61wirednetworkconnection7wirelessnetworkconnection4207RR4TA02PrintedintheU.
S.
A.
www.
dell.
com|support.
dell.
com