soundnobootabledevice

SETUPGUIDEINSPIRONSETUPGUIDERegulatorymodel:P11SseriesRegulatorytype:P11S001INSPIRONNotes,Cautions,andWarningsNOTE:ANOTEindicatesimportantinformationthathelpsyoumakebetteruseofyourcomputer.
CAUTION:ACAUTIONindicateseitherpotentialdamagetohardwareorlossofdataandtellsyouhowtoavoidtheproblem.
WARNING:AWARNINGindicatesapotentialforpropertydamage,personalinjury,ordeath.
IfyoupurchasedaDellnSeriescomputer,anyreferencesinthisdocumenttoMicrosoftWindowsoperatingsystemsarenotapplicable.
Informationinthisdocumentissubjecttochangewithoutnotice.
2010DellInc.
Allrightsreserved.
ReproductionofthesematerialsinanymannerwhatsoeverwithoutthewrittenpermissionofDellInc.
isstrictlyforbidden.
Trademarksusedinthistext:Dell,theDELLlogo,YOURSISHERE,Inspiron,SolutionStation,andDellConnectaretrademarksofDellInc.
;Microsoft,Windows,WindowsVista,andtheWindowsVistastartbuttonlogoareeithertrademarksorregisteredtrademarksofMicrosoftCorporationintheUnitedStatesand/orothercountries;UbuntuisaregisteredtrademarkofCanonicalLtd.
;IntelisaregisteredtrademarkandCoreisatrademarkofIntelCorporationintheU.
S.
andothercountries;BluetoothisaregisteredtrademarkownedbyBluetoothSIG,Inc.
andisusedbyDellunderlicense.
Othertrademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaimingthemarksandnamesortheirproducts.
DellInc.
disclaimsanyproprietaryinterestintrademarksandtradenamesotherthanitsown.
March2010P/NR3PH1Rev.
A003SettingUpYourInspironLaptop5BeforeSettingUpYourComputer5ConnecttheACAdapter6ConnecttheNetworkCable(Optional)7PressthePowerButton8SetUptheOperatingSystem9CreateSystemRecoveryMedia(Recommended)10InstalltheSIMCard(Optional)12EnableorDisableWireless(Optional)14ConnecttheExternalOpticalDrive(Optional)16SetUptheTVTuner(Optional)17ConnecttotheInternet(Optional)17UsingYourInspironLaptop22RightViewFeatures22LeftViewFeatures24BackViewFeatures26FrontViewFeatures27StatusLightsandIndicators28ComputerBaseandKeyboardFeatures30TouchPadGestures32MultimediaControlKeys34DisplayFeatures36RemovingandReplacingtheBattery38SoftwareFeatures40DellDataSafeOnlineBackup41DellDock42SolvingProblems43BeepCodes43NetworkProblems44PowerProblems44Contents4ContentsMemoryProblems46LockupsandSoftwareProblems47UsingSupportTools49DellSupportCenter49MyDellDownloads50SystemMessages50HardwareTroubleshooter53DellDiagnostics53RestoringYourOperatingSystem58SystemRestore59DellDataSafeLocalBackup60SystemRecoveryMedia62DellFactoryImageRestore63GettingHelp65TechnicalSupportandCustomerService66DellConnect66OnlineServices67AutomatedOrder-StatusService68ProductInformation68ReturningItemsforRepairUnderWarrantyorforCredit69BeforeYouCall71ContactingDell73FindingMoreInformationandResources74Specifications76Appendix82MacrovisionProductNotice82InformationforNOM,orOfficialMexicanStandard(OnlyforMexico)83Index845ThissectionprovidesinformationaboutsettingupyourDellInspironlaptop.
BeforeSettingUpYourComputerWhenpositioningyourcomputer,ensurethatyoualloweasyaccesstoapowersource,adequateventilation,andalevelsurfacetoplaceyourcomputer.
RestrictingairflowaroundyourInspironlaptopmaycauseittooverheat.
Topreventoverheatingensurethatyouleaveatleast10.
2cm(4inches)atthebackofthecomputerandaminimumof5.
1cm(2inches)onallothersides.
Youshouldneverplaceyourcomputerinanenclosedspace,suchasacabinetordrawerwhenitispoweredon.
WARNING:Donotblock,pushobjectsinto,orallowdusttoaccumulateintheairvents.
DonotplaceyourDellcomputerinalow-airflowenvironment,suchasaclosedbriefcase,oronfabricsurfaces,suchascarpetsorrugs,whileitispoweredon.
Restrictingtheairflowcandamagethecomputer,deterioratethecomputerperformance,orcauseafire.
Thecomputerturnsonthefanwhenthecomputergetshot.
Fannoiseisnormalanddoesnotindicateaproblemwiththefanorthecomputer.
CAUTION:Placingorstackingheavyorsharpobjectsonthecomputermayresultinpermanentdamagetothecomputer.
SettingUpYourInspironLaptopINSPIRON6SettingUpYourInspironLaptopConnecttheACAdapterConnecttheACadaptertothecomputerandthenplugitintoanelectricaloutletorsurgeprotector.
WARNING:TheACadapterworkswithelectricaloutletsworldwide.
However,powerconnectorsandpowerstripsvaryamongcountries.
Usinganincompatiblecableorimproperlyconnectingthecabletoapowerstriporelectricaloutletmaycausefireorpermanentdamagetoyourcomputer.
7SettingUpYourInspironLaptopConnecttheNetworkCable(Optional)Touseawirednetworkconnection,connectthenetworkcable.
8SettingUpYourInspironLaptopPressthePowerButton9SettingUpYourInspironLaptopSetUptheOperatingSystemYourcomputerispreconfiguredwiththeoperatingsystemyouselectedatthetimeofpurchase.
SetUpMicrosoftWindowsTosetupMicrosoftWindowsforthefirsttime,followtheinstructionsonthescreen.
Thesestepsaremandatoryandmaytakesometimetocomplete.
TheWindowssetupscreenswilltakeyouthroughseveralproceduresincludingacceptinglicenseagreements,settingpreferences,andsettingupanInternetconnection.
CAUTION:Donotinterrupttheoperatingsystem'ssetupprocess.
Doingsomayrenderyourcomputerunusableandyouwillneedtoreinstalltheoperatingsystem.
NOTE:Foroptimalperformanceofyourcomputer,itisrecommendedthatyoudownloadandinstallthelatestBIOSanddriversforyourcomputeravailableatsupport.
dell.
com.
NOTE:Formoreinformationontheoperatingsystemandfeatures,seesupport.
dell.
com/MyNewDell.
SetUpUbuntuTosetupUbuntuforthefirsttime,followtheinstructionsonthescreen.
SeetheUbuntudocumentationformoreoperatingsystemspecificinformation.
10SettingUpYourInspironLaptopCreateSystemRecoveryMedia(Recommended)NOTE:ItisrecommendedthatyoucreateasystemrecoverymediaassoonasyousetupMicrosoftWindows.
Thesystemrecoverymediacanbeusedtorestoreyourcomputertotheoperatingstateitwasinwhenyoupurchasedthecomputer,whilepreservingdatafiles(withouttheneedoftheOperatingSystemdisc).
Youcanusethesystemrecoverymediaifchangestothehardware,software,drivers,orothersystemsettingshaveleftthecomputerinanundesirableoperatingstate.
Youwillrequirethefollowingtocreatethesystemrecoverymedia:DellDataSafeLocalBackupUSBkeywithaminimumcapacityof8GBorDVD-R/DVD+R/Blu-rayDiscNOTE:DellDataSafeLocalBackupdoesnotsupportrewritablediscs.
11SettingUpYourInspironLaptopTocreateasystemrecoverymedia:EnsurethattheACadapterisconnected(see"ConnecttheACAdapter"onpage1.
6).
InsertthediscorUSBkeyinthecomputer.
2.
Click3.
Start→Programs→DellDataSafeLocalBackup.
Click4.
CreateRecoveryMedia.
Followtheinstructionsonthescreen.
5.
NOTE:Forinformationonusingthesystemrecoverymedia,see"SystemRecoveryMedia"onpage61.
12SettingUpYourInspironLaptopInstalltheSIMCard(Optional)NOTE:InstallingaSIMcardisnotrequiredifyouareusinganEVDOcardtoaccesstheInternet.
InstallingaSubscriberIdentityModule(SIM)cardonyourcomputerallowsyoutoconnecttotheInternet.
ToaccesstheInternetyoumustbewithinthenetworkofyourcellularserviceprovider.
ToinstalltheSIMcard:Turnoffyourcomputer.
1.
Removethebattery(see"RemovingandReplacingtheBattery"onpage2.
38).
Inthebatterybay,slidetheSIMcardintotheSIMcardslot.
3.
Replacethebattery(see"RemovingandReplacingtheBattery"onpage4.
38).
Turnonyourcomputer.
5.
13SettingUpYourInspironLaptop1SIMcardslot2SIMcard3batterybay23114SettingUpYourInspironLaptopEnableorDisableWireless(Optional)15SettingUpYourInspironLaptopNOTE:ThewirelessfeatureisavailableonyourcomputeronlyifyouorderedaWLANcardatthetimeofpurchase.
Formoreinformationonthecardssupportedbyyourcomputer,see"Specifications"onpage76.
Toenableordisablewireless:Ensurethatyourcomputeristurnedon.
1.
Pressthewirelesskey2.
onthekeyboard.
Thecurrentwirelessstatusisdisplayedonthescreen.
WirelessenabledWirelessdisabledPressthewirelesskey3.
againtotogglebetweenwirelessenableordisablemodes.
NOTE:Thewirelesskeyallowsyoutoquicklyturnoffwirelessradios(Wi-FiandBluetooth),suchaswhenyouareaskedtodisableallwirelessradiosonanairplaneflight.
16SettingUpYourInspironLaptopConnecttheExternalOpticalDrive(Optional)NOTE:Yourcomputerdoesnothaveaninternalopticaldrive.
Useanexternalopticaldriveforproceduresthatinvolvediscs.
ConnecttheexternalopticaldrivetotheUSBconnectorsonyourcomputer.
17SettingUpYourInspironLaptopSetUptheTVTuner(Optional)NOTE:AvailabilityoftheTVtunermayvarybyregion.
TosetuptheTVtunerforthefirsttime:Click1.
Start→AllPrograms→WindowsMediaCenter.
Followtheinstructionsonthescreen.
2.
ConnecttotheInternet(Optional)ToconnecttotheInternet,youneedanexternalmodemornetworkconnectionandanInternetServiceProvider(ISP).
IfanexternalUSBmodemorWLANadapterisnotapartofyouroriginalorder,youcanpurchaseoneatwww.
dell.
com.
18SettingUpYourInspironLaptopSettingUpaWiredConnectionIfyouareusingadial-upconnection,connectthetelephonelinetotheoptionalexternalUSBmodemandtothetelephonewallconnectorbeforeyousetupyourInternetconnection.
IfyouareusingaDSLorcable/satellitemodemconnection,contactyourISPorcellulartelephoneserviceforsetupinstructions.
TocompletesettingupyourwiredInternetconnection,followtheinstructionsin"SettingUpYourInternetConnection"onpage19.
SettingUpaWirelessConnectionNOTE:Tosetupyourwirelessrouter,seethedocumentationthatshippedwithyourrouter.
BeforeyoucanuseyourwirelessInternetconnection,youneedtoconnecttoyourwirelessrouter.
Tosetupyourconnectiontoawirelessrouter:WindowsVistaEnsurethatwirelessisenabledonyour1.
computer(see"EnableorDisableWireless"onpage14).
Saveandcloseanyopenfiles,andexitany2.
openprograms.
Click3.
Start→ConnectTo.
Followtheinstructionsonthescreento4.
completethesetup.
19SettingUpYourInspironLaptopWindows7Ensurethatwirelessisenabledonyour1.
computer(see"EnableorDisableWireless"onpage14).
Saveandcloseanyopenfiles,andexitany2.
openprograms.
Click3.
Start→ControlPanel.
Inthesearchbox,type4.
networkandthenclickNetworkandSharingCenter→Connecttoanetwork.
Followtheinstructionsonthescreento5.
completethesetup.
SettingUpYourInternetConnectionISPsandISPofferingsvarybycountry.
ContactyourISPforofferingsavailableinyourcountry.
IfyoucannotconnecttotheInternetbuthavesuccessfullyconnectedinthepast,theISPmighthaveaserviceoutage.
ContactyourISPtochecktheservicestatus,ortryconnectingagainlater.
HaveyourISPinformationready.
IfyoudonothaveanISP,theConnecttotheInternetwizardcanhelpyougetone.
20SettingUpYourInspironLaptopTosetupyourInternetconnection:WindowsVistaSaveandcloseanyopenfiles,andexitany1.
openprograms.
Click2.
Start→ControlPanel.
Inthesearchbox,type3.
network,andthenclickNetworkandSharingCenter→Setupaconnectionornetwork→ConnecttotheInternet.
TheConnecttotheInternetwindowappears.
NOTE:Ifyoudonotknowwhichtypeofconnectiontoselect,clickHelpmechooseorcontactyourISP.
Followtheinstructionsonthescreenand4.
usethesetupinformationprovidedbyyourISPtocompletethesetup.
Windows7Saveandcloseanyopenfiles,andexitany1.
openprograms.
Click2.
Start→ControlPanel.
Inthesearchbox,type3.
network,andthenclickNetworkandSharingCenter→Setupanewconnectionornetwork→ConnecttotheInternet.
TheConnecttotheInternetwindowappears.
NOTE:Ifyoudonotknowwhichtypeofconnectiontoselect,clickHelpmechooseorcontactyourISP.
Followtheinstructionsonthescreenand4.
usethesetupinformationprovidedbyyourISPtocompletethesetup.
21SettingUpYourInspironLaptop22UsingYourInspironLaptopThissectionprovidesinformationaboutthefeaturesavailableonyourInspironlaptop.
RightViewFeatures12345INSPIRON23UsingYourInspironLaptop17-in-1mediacardreader—Providesafastandconvenientwaytoviewandsharedigitalphotos,music,videos,anddocumentsstoredonmemorycards.
NOTE:Yourcomputershipswithaplasticblankinstalledinthemediacardslot.
Blanksprotectunusedslotsfromdustandotherparticles.
Savetheblankforusewhennomediacardisinstalledintheslot.
Blanksfromothercomputersmaynotfityourcomputer.
2eSATA/USBcomboconnector—ConnectstoeSATAcompatiblestoragedevices(suchasexternalharddrivesoropticaldrives)orUSBdevices(suchasamouse,keyboard,printer,externaldrive,orMP3player).
3Audioout/Headphoneconnector—Connectstoapairofheadphonesortoapoweredspeakerorsoundsystem.
4Audioin/Microphoneconnector—Connectstoamicrophoneorinputssignalforusewithaudioprograms.
5Networkconnector—Connectsyourcomputertoanetworkorabroadbanddeviceifyouareusingawirednetwork.
24UsingYourInspironLaptopLeftViewFeatures1225UsingYourInspironLaptop1ACadapterconnector—ConnectstotheACadaptertopowerthecomputerandchargethebattery.
2USB2.
0connectors(2)—ConnecttoUSBdevices,suchasamouse,keyboard,printer,externaldrive,orMP3player.
26UsingYourInspironLaptopBackViewFeatures123451Connectorcover—Coverstheantenna-inconnector,HDMIconnector,andthemini-DisplayPortconnector.
2Antenna-inconnector(onsupportedmodels)—ConnectstoanexternalantennatoviewprogramsusingtheTVtunercard(optional).
3HDMIconnector—ConnectstoaTVforboth5.
1audioandvideosignals.
NOTE:Whenusedwithamonitor,onlythevideosignalisread.
4Mini-DisplayPortconnector—DigitalinterfacestandardconnectorthatsupportsexternalDisplayPortmonitorsandprojectors.
5Securitycableslot—Attachesacommerciallyavailablesecuritycabletothecomputer.
NOTE:Beforeyoubuyasecuritycable,ensurethatitfitsintothesecuritycableslotonyourcomputer.
27UsingYourInspironLaptopFrontViewFeatures1231Powerindicatorlight—Indicatesthepowerstates.
Formoreinformationonthepowerindicatorlight,see"StatusLightsandIndicators"onpage28.
2Harddriveactivitylight—Turnsonwhenthecomputerreadsorwritesdata.
Asolidwhitelightindicatesharddriveactivity.
CAUTION:Toavoidlossofdata,neverturnoffthecomputerwhiletheharddriveactivitylightisblinking.
3Batterystatuslight—Indicatesthebatterychargestatus.
Formoreinformationonthebatterystatuslight,see"StatusLightsandIndicators"onpage28.
NOTE:ThebatteryischargingwhenthecomputerispoweredusingtheACadapter.
28UsingYourInspironLaptopStatusLightsandIndicatorsBatteryStatusLightIndicatorlightstatusComputerstate(s)BatterychargelevelACadaptersolidwhiteonoff/hibernate/standbycharging98%Batteryoffon/off/hibernate/standby>10%solidamberon/standbyduringPOST(PowerOnSelfTest)toentertheSystemSetup(BIOS)utility.
1.
Inthe2.
FunctionKeyBehavior,selectMultimediaKeyFirstorFunctionKeyFirst.
MultimediaKeyFirst—Thisisthedefaultoption.
Pressanymultimediakeytoperformtheassociatedaction.
Forfunctionkey,press+therequiredfunctionkey.
FunctionKeyFirst—Pressanyfunctionkeytoperformtheassociatedaction.
Formultimediakey,press+therequiredmultimediakey.
NOTE:TheMultimediaKeyFirstoptionisactiveonlyintheoperatingsystem.
WindowsMobilityCenterPressthekeystolaunchtheWindowsMobilityCenter.
Inthe2.
FunctionKeyRow,selectFunctionKeyorMultimediaKey.
35UsingYourInspironLaptopMutethesoundPlaytheprevioustrackorchapterDecreasethevolumelevelPlayorpauseIncreasethevolumelevelPlaythenexttrackorchapter36UsingYourInspironLaptopDisplayFeaturesThedisplaypanelholdsacameraandamicrophone.
123437UsingYourInspironLaptop1Microphone—Provideshighqualitysoundforvideoconferencingandvoicerecording.
2Cameraactivityindicator—Indicatesifthecameraisonoroff.
3Camera—Built-incameraforvideocapture,conferencing,andchat.
4Display—Yourdisplaycanvarybasedonselectionsyoumadewhenpurchasingyourcomputer.
Formoreinformationaboutdisplays,seetheDellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manuals.
38UsingYourInspironLaptopRemovingandReplacingtheBatteryWARNING:Beforeyoubeginanyoftheproceduresinthissection,followthesafetyinstructionsthatshippedwithyourcomputer.
WARNING:Usinganincompatiblebatterymayincreasetheriskoffireorexplosion.
ThiscomputershouldonlyuseabatterypurchasedfromDell.
Donotusebatteriesfromothercomputers.
WARNING:Beforeremovingthebattery,shutdownthecomputer,andremoveexternalcables(includingtheACadapter).
Toremovethebattery:Turnoffthecomputerandturnitover.
1.
Slidethebatteryreleaselatchtothetheunlockposition.
2.
Liftthebatteryoutofthebatterybay.
3.
Toreplacethebattery:Placethebatteryinthebatterybay,andpressdownuntilitclicksintoplace.
39UsingYourInspironLaptop1batteryreleaselatch2battery2140UsingYourInspironLaptopSoftwareFeaturesNOTE:Formoreinformationaboutthefeaturesdescribedinthissection,seetheDellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manuals.
FastAccessFacialRecognitionYourcomputermayhavetheFastAccessfacialrecognitionfeature.
ThisfeaturehelpskeepyourDellcomputersecurebylearningtheuniqueappearanceofyourfaceandusesthistoverifyyouridentitytoautomaticallysupplylogininformationwhenyouwouldnormallyenterthisinformationyourself(suchasforloggingintoaWindowsaccountorintosecurewebsites).
Formoreinformation,clickStart→Programs→FastAccess.
ProductivityandCommunicationYoucanuseyourcomputertocreatepresentations,brochures,greetingcards,fliers,andspreadsheets.
Youcanalsoeditandviewdigitalphotographsandimages.
Checkyourpurchaseorderforsoftwareinstalledonyourcomputer.
AfterconnectingtotheInternet,youcanaccesswebsites,setupane-mailaccount,anduploadordownloadfiles.
41UsingYourInspironLaptopEntertainmentandMultimediaNOTE:Yourcomputerdoesnothaveaninternalopticaldrive,useanexternalopticaldriveoranyexternalstoragedevicefortheproceduresthatinvolvediscs.
Youcanuseyourcomputertowatchvideos,playgames,createyourownCDs/DVDs,andlistentomusicandInternetradiostations.
Youcandownloadorcopypicturesandvideofilesfromportabledevices,suchasdigitalcamerasandcellphones.
Optionalsoftwareapplicationsenableyoutoorganizeandcreatemusicandvideofilesthatcanberecordedtodisc,savedonportableproductssuchasMP3playersandhandheldentertainmentdevices,orplayedandvieweddirectlyonconnectedTVs,projectors,andhometheaterequipment.
DellDataSafeOnlineBackupNOTE:DellDataSafeOnlinemaynotbeavailableinallregions.
NOTE:Abroadbandconnectionisrecommendedforfastupload/downloadspeeds.
DellDataSafeOnlineisanautomatedbackupandrecoveryservicethathelpsprotectyourdataandotherimportantfilesfromcatastrophicincidentsliketheft,fire,ornaturaldisasters.
Youcanaccesstheserviceonyourcomputerusingapasswordprotectedaccount.
Formoreinformation,gotodelldatasafe.
com.
Toschedulebackups:Double-clicktheDellDataSafeOnline1.
icononthetaskbar.
Followtheinstructionsthatappearonthe2.
screen.
42UsingYourInspironLaptopDellDockTheDellDockisagroupoficonsthatprovideseasyaccesstofrequently-usedapplications,files,andfolders.
YoucanpersonalizetheDockby:AddingorremovingiconsGroupingrelatediconsintocategoriesChangingthecolorandlocationoftheDockChangingthebehavioroftheiconsAddaCategoryRight-clicktheDock,click1.
Add→Category.
TheAdd/EditCategorywindowisdisplayed.
Enteratitleforthecategoryinthe2.
Titlefield.
Selectaniconforthecategoryfromthe3.
Selectanimage:box.
Click4.
Save.
AddanIconDraganddroptheicontotheDockoracategory.
RemoveaCategoryorIconRight-clickthecategoryoriconontheDock1.
andclickDeleteshortcutorDeletecategory.
Followtheinstructionsonthescreen.
2.
PersonalizetheDockRight-clicktheDockandclick1.
AdvancedSetting.
.
.
.
Choosethedesiredoptiontopersonalizethe2.
Dock.
43Thissectionprovidestroubleshootinginformationforyourcomputer.
Ifyoucannotsolveyourproblemusingthefollowingguidelines,see"UsingSupportTools"onpage49or"ContactingDell"onpage73.
WARNING:Onlytrainedservicepersonnelshouldremovethecomputercover.
SeetheServiceManualatsupport.
dell.
com/manualsforadvancedserviceinstructions.
BeepCodesYourcomputermightemitaseriesofbeepsduringstart-upifthereareerrorsorproblems.
Thisseriesofbeeps,calledabeepcode,identifiesaproblem.
WritedownthebeepcodeandcontactDell(see"ContactingDell"onpage73).
NOTE:Toreplaceparts,seetheServiceManualatsupport.
dell.
com/manuals.
BeepCodePossibleProblemOnePossiblesystemboardfailure—BIOSROMchecksumfailureTwoNoRAMdetectedNOTE:Ifyouinstalledorreplacedthememorymodule,ensurethatthememorymoduleisseatedproperly.
ThreePossiblesystemboardfailure—ChipseterrorFourRAMread/writefailureFiveRealTimeClockfailureSixVideocardorchipfailureSevenProcessorfailureEightDisplayfailureSolvingProblemsINSPIRON44SolvingProblemsNetworkProblemsWirelessConnectionsIfthewirelessnetworkconnectionislost—Thewirelessrouterisofflineorwirelesshasbeendisabledonthecomputer.
Checkyourwirelessroutertoensureitispoweredonandconnectedtoyourdatasource(cablemodemornetworkhub).
Ensurethatwirelessisenabledonyourcomputer(see"EnableorDisableWireless"onpage14).
Re-establishyourconnectiontothewirelessrouter(see"SettingUpaWirelessConnection"onpage18).
Interferencemaybeblockingorinterruptingyourwirelessconnection.
Trymovingthecomputerclosertoyourwirelessrouter.
WiredConnectionsIfthewirednetworkconnectionislost—Thecableislooseordamaged.
Checkthecabletoensureitispluggedinandnotdamaged.
PowerProblemsIfthepowerbutton/indicatorlightisoff—Thecomputeriseitherturnedoff,inhibernatemode,orisnotreceivingpower.
Pressthepowerbutton.
Thecomputerresumesnormaloperationifitisofforinhibernatemode.
ReseattheACadapterintoboththepowerconnectoronthecomputerandtheelectricaloutlet.
IftheACadapterispluggedintoapowerstrip,ensurethatthepowerstripispluggedintoanelectricaloutletandthatthepowerstripisturnedon.
45SolvingProblemsTemporarilybypasspowerprotectiondevices,powerstrips,andpowerextensioncablestoverifythatthecomputerturnsonproperly.
Ensurethattheelectricaloutletisworkingbytestingitwithanotherdevice,suchasalamp.
ChecktheACadapterconnections.
IftheACadapterhasalight,ensurethatthelightontheACadapterison.
Iftheproblempersists,contactDell(see"ContactingDell"onpage73).
Ifthepowerbutton/indicatorlightissolidwhiteandthecomputerisnotresponding—Thedisplaymaynotberesponding.
Pressthepowerbuttonuntilthecomputerturnsoffandthenturnitbackon.
Iftheproblempersists,contactDell(see"ContactingDell"onpage73).
Ifthepowerbutton/indicatorlightisbreathingwhite—Thecomputerisinstandbymodeorthedisplaymaynotberesponding.
Pressakeyonthekeyboard,movetheconnectedmouseorafingeronthetouchpad,orpressthepowerbuttontoresumenormaloperation.
Ifthedisplayisnotresponding,pressthepowerbuttonuntilthecomputerturnsoffandthenturnitbackon.
Iftheproblempersists,contactDell(see"ContactingDell"onpage73).
Ifyouencounterinterferencethathindersreceptiononyourcomputer—Anunwantedsignaliscreatinginterferencebyinterruptingorblockingothersignals.
Somepossiblecausesofinterferenceare:Power,keyboard,andmouseextensioncables.
Toomanydevicesconnectedtoapowerstrip.
Multiplepowerstripsconnectedtothesameelectricaloutlet.
46SolvingProblemsMemoryProblemsIfyoureceiveaninsufficientmemorymessage—Saveandcloseanyopenfilesandexitanyopenprogramsyouarenotusingtoseeifthatresolvestheproblem.
Seethesoftwaredocumentationforminimummemoryrequirements.
Ifnecessary,installadditionalmemory(seetheServiceManualatsupport.
dell.
com/manuals).
Reseatthememorymodule(s)intotheconnector(s)(seetheServiceManualatsupport.
dell.
com/manuals.
)Iftheproblempersists,contactDell(see"ContactingDell"onpage73).
Ifyouexperienceothermemoryproblems—RuntheDellDiagnostics(see"DellDiagnostics"onpage53).
Iftheproblempersists,contactDell(see"ContactingDell"onpage73).
47SolvingProblemsLockupsandSoftwareProblemsIfthecomputerdoesnotstartup—EnsurethattheACadapterisfirmlyconnectedtothecomputerandtotheelectricaloutlet.
Ifaprogramstopsresponding—Endtheprogram:Presssimultaneously.
1.
Click2.
Applications.
Selecttheprogramthatisnolonger3.
respondingClick4.
EndTask.
Ifaprogramcrashesrepeatedly—Checkthesoftwaredocumentation.
Ifnecessary,uninstallandthenreinstalltheprogram.
NOTE:SoftwareusuallyincludesinstallationinstructionsinitsdocumentationorontheCD.
Ifthecomputerstopsrespondingorasolidbluescreenappears—CAUTION:Youmightlosedataifyouareunabletoperformanoperatingsystemshutdown.
Ifyouareunabletogetaresponsebypressingakeyonyourkeyboardormovingyourmouse,pressthepowerbuttonforatleast8to10secondsuntilthecomputerturnsoffandthenrestartyourcomputer.
IfaprogramisdesignedforanearlierMicrosoftWindowsoperatingsystem—RuntheProgramCompatibilityWizard.
TheProgramCompatibilityWizardconfiguresaprogramsothatitrunsinanenvironmentsimilartoanearlierversionofMicrosoftWindowsoperatingsystemenvironments.
48SolvingProblemsToruntheProgramCompatibilityWizard:WindowsVistaClick1.
Start→ControlPanel→Programs→UseanolderprogramwiththisversionofWindows.
Inthewelcomescreen,click2.
Next.
Followtheinstructionsonthescreen.
3.
Windows7Click1.
Start→ControlPanel→Programs→RunprogramsmadeforpreviousversionsofWindows.
Inthewelcomescreen,clickNext.
2.
Followtheinstructionsonthescreen.
3.
Ifyouhaveothersoftwareproblems—Backupyourfilesimmediately.
Useavirus-scanningprogramtochecktheharddriveorCDs.
SaveandcloseanyopenfilesorprogramsandshutdownyourcomputerthroughtheStartmenu.
Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation:Ensurethattheprogramiscompatible––withtheoperatingsysteminstalledonyourcomputer.
Ensurethatyourcomputermeetsthe––minimumhardwarerequirementsneededtorunthesoftware.
Seethesoftwaredocumentationforinformation.
Ensurethattheprogramisinstalledand––configuredproperly.
Verifythatthedevicedriversdonot––conflictwiththeprogram.
Ifnecessary,uninstallandthenreinstall––theprogram.
49DellSupportCenterTheDellSupportCenterhelpsyoufindtheservice,support,andsystem-specificinformationyouneed.
Tolaunchtheapplication,clicktheiconinthetaskbar.
TheDellSupportCenterhomepagedisplaysyourcomputer'smodelnumber,servicetag,expressservicecode,andservicecontactinformation.
Thehomepagealsoprovideslinkstoaccess:SelfHelp(Troubleshooting,Security,SystemPerformance,Network/Internet,Backup/Recovery,andWindowsoperatingsystem)Alerts(technicalsupportalertsrelevanttoyourcomputer)AssistancefromDell(TechnicalSupportwithDellConnect,CustomerService,TrainingandTutorials,How-ToHelpwithSolutionStation,andOnlineScanwithPCCheckUp)AboutYourSystem(SystemDocumentation,WarrantyInformation,SystemInformation,Upgrades&Accessories)FormoreinformationaboutDellSupportCenterandavailablesupporttools,clicktheServicestabatsupport.
dell.
com.
UsingSupportToolsINSPIRON50UsingSupportToolsMyDellDownloadsNOTE:MyDellDownloadsmaynotbeavailableinallregions.
Someofthesoftwarepre-installedonyournewcomputerdonotincludeabackupCDorDVD.
ThissoftwareisavailableatMyDellDownloads.
Fromthiswebsiteyoucandownloadavailablesoftwareforreinstallationorcreateyourownbackupmedia.
ToregisteranduseMyDellDownloads:Goto1.
downloadstore.
dell.
com/media.
Followtheinstructionsonthescreento2.
registeranddownloadthesoftware.
Reinstallorcreatebackupmediaofthe3.
softwareforfutureuse.
SystemMessagesIfyourcomputerhasanissueorerror,itmaydisplayaSystemMessagethatwillhelpyouidentifythecauseandactionneededtoresolvetheissue.
NOTE:Ifthemessagethatisdisplayedisnotlistedinthefollowingexamples,seethedocumentationforeithertheoperatingsystemortheprogramthatwasrunningwhenthemessageappeared.
AlternativelyyoucouldseetheDellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manualsorsee"ContactingDell"onpage73forassistance.
51UsingSupportToolsAlert!
Previousattemptsatbootingthissystemhavefailedatcheckpoint[nnnn].
Forhelpinresolvingthisproblem,pleasenotethischeckpointandcontactDellTechnicalSupport—Thecomputerfailedtocompletethebootroutinethreeconsecutivetimesforthesameerror.
ContactDell(see"ContactingDell"onpage73).
CMOSchecksumerror—PossiblesystemboardfailureorRTCbatterylow.
Replacethebattery(seetheServiceManualatsupport.
dell.
com/manuals)orContactDell(see"ContactingDell"onpage73).
CPUfanfailure—CPUfanhasfailed.
ReplacetheCPUfan(seetheServiceManualatsupport.
dell.
com/manuals).
Hard-diskdrivefailure—Possiblehard-diskdrivefailureduringPOST.
ContactDell(see"ContactingDell"onpage73).
Hard-diskdrivereadfailure—Possiblehard-diskdrivefailureduringHDDboottest.
ContactDell(see"ContactingDell"onpage73).
Keyboardfailure—Keyboardfailureorloosecable.
Toreplacethekeyboard,seetheServiceManualatsupport.
dell.
com/manuals.
52UsingSupportToolsNobootdeviceavailable—Nobootablepartitiononharddrive,theharddrivecableisloose,ornobootabledeviceexists.
Iftheharddriveisyourbootdevice,ensurethatthecablesareconnectedandthatthedriveisinstalledproperlyandpartitionedasabootdevice.
Entersystemsetupandensurethatthebootsequenceinformationiscorrect(seetheDellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manuals).
Notimertickinterrupt—Achiponthesystemboardmightbemalfunctioningortheremightbeasystemboardfailure.
ContactDell(see"ContactingDell"onpage73).
USBovercurrenterror—DisconnecttheUSBdevice.
YourUSBdeviceneedsmorepowerforittofunctionproperly.
UseanexternalpowersourcetoconnecttheUSBdevice,orifyourdevicehastwoUSBcables,connectbothofthem.
CAUTION-HardDriveSELFMONITORINGSYSTEMhasreportedthataparameterhasexceededitsnormaloperatingrange.
Dellrecommendsthatyoubackupyourdataregularly.
Aparameteroutofrangemayormaynotindicateapotentialharddriveproblem—S.
M.
A.
R.
Terror,possibleharddrivefailure.
ContactDell(see"ContactingDell"onpage73).
53UsingSupportToolsHardwareTroubleshooterIfadeviceiseithernotdetectedduringtheoperatingsystemsetuporisdetectedbutincorrectlyconfigured,youcanusetheHardwareTroubleshootertoresolvetheincompatibility.
TostarttheHardwareTroubleshooter:Click1.
Start→HelpandSupport.
Type2.
hardwaretroubleshooterinthesearchfieldandpresstostartthesearch.
Inthesearchresults,selecttheoptionthat3.
bestdescribestheproblemandfollowtheremainingtroubleshootingsteps.
DellDiagnosticsIfyouexperienceaproblemwithyourcomputer,performthechecksin"LockupsandSoftwareProblems"onpage47andruntheDellDiagnosticsbeforeyoucontactDellfortechnicalassistance.
NOTE:DellDiagnosticsworksonlyonDellcomputers.
NOTE:TheDriversandUtilitiesdiscmaynotshipwithyourcomputer.
Ensurethatthedevicethatyouwanttotestdisplaysinthesystemsetupprogramandisactive.
PressduringPOST(PowerOnSelfTest)toentertheSystemSetup(BIOS)utility.
StarttheDellDiagnosticsfromyourharddriveorfromtheDriversandUtilitiesdisc.
54UsingSupportToolsStartingDellDiagnosticsFromYourHardDriveTheDellDiagnosticsislocatedonahiddendiagnosticutilitypartitiononyourharddrive.
NOTE:Ifyourcomputercannotdisplayascreenimage,contactDell(see"ContactingDell"onpage73).
Ensurethatthecomputerisconnectedtoan1.
electricaloutletthatisknowntobeworkingproperly.
Turnon(orrestart)yourcomputer.
2.
WhentheDELL3.
logoappears,pressimmediately.
SelectDiagnosticsfromthebootmenuandpress.
ThismayinvokethePre-BootSystemAssessment(PSA)onyourcomputer.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
NOTE:Ifyouseeamessagestatingthatnodiagnosticsutilitypartitionhasbeenfound,runtheDellDiagnosticsfromtheDriversandUtilitiesdisc.
IfPSAisinvoked:ThePSAwillstartrunningtests.
a.
IfthePSAcompletessuccessfully,theb.
followingmessageisdisplayed:"Noproblemshavebeenfoundwiththissystemsofar.
DoyouwanttoruntheremainingmemorytestsThiswilltakeabout30minutesormore.
Doyouwanttocontinue(Recommended).
"55UsingSupportToolsIfyouareexperiencingmemoryissues,c.
press,otherwisepress.
Thefollowingmessageisdisplayed:"BootingDellDiagnosticUtilityPartition.
Pressanykeytocontinue.
"Pressanykeytogotothed.
ChooseAnOptionwindow.
IfPSAisnotinvoked:PressanykeytostarttheDellDiagnosticsfromthediagnosticutilitypartitiononyourharddriveandtogototheChooseAnOptionwindow.
Selectthetestyouwanttorun.
4.
Ifyouencounteraproblemduringatest,5.
amessagewiththeerrorcodeandadescriptionoftheproblemwillappearonyourscreen.
WritedowntheerrorcodeandproblemdescriptionandcontactDell(see"ContactingDell"onpage73).
NOTE:TheServiceTagforyourcomputerisdisplayedatthetopofeachtestscreen.
TheServiceTaghelpsyouidentifyyourcomputerwhenyoucontactDell.
Whenthetestscomplete,closethetest6.
screentoreturntotheChooseAnOptionwindow.
ToexittheDellDiagnosticsandtorestartthe7.
computer,clickExit.
56UsingSupportToolsStartingDellDiagnosticsFromtheDriversandUtilitiesDiscNOTE:TheDriversandUtilitiesdiscmaynotshipwithyourcomputer.
NOTE:Yourcomputerdoesnothaveaninternalopticaldrive,useanexternalopticaldriveoranyexternalstoragedevicefortheproceduresthatinvolvediscs.
Insertthe1.
DriversandUtilitiesdisc.
Shutdownandrestartthecomputer.
2.
WhentheDELLlogoappears,pressimmediately.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
NOTE:Thenextstepschangethebootsequenceforonetimeonly.
Onthenextstart-up,thecomputerbootsaccordingtothedevicesspecifiedinthesystemsetupprogram.
Whenthebootdevicelistappears,highlight3.
CD/DVD/CD-RWandpress.
Selectthe4.
BootfromCD-ROMoptionfromthemenuthatappearsandpress.
Type5.
1tostarttheCDmenuandpresstoproceed.
Select6.
Runthe32BitDellDiagnosticsfromthenumberedlist.
Ifmultipleversionsarelisted,selecttheversionappropriateforyourcomputer.
Selectthetestyouwanttorun.
7.
57UsingSupportToolsIfyouencounteraproblemduringatest,8.
amessagewiththeerrorcodeandadescriptionoftheproblemwillappearonyourscreen.
WritedowntheerrorcodeandproblemdescriptionandcontactDell(see"ContactingDell"onpage73).
NOTE:TheServiceTagforyourcomputerisdisplayedatthetopofeachtestscreen.
TheServiceTaghelpsyouidentifyyourcomputerwhenyoucontactDell.
Whenthetestscomplete,closethetest9.
screentoreturntotheChooseAnOptionwindow.
ToexittheDellDiagnosticsandrestartthe10.
computer,clickExit.
Removethe11.
DriversandUtilitiesdisc.
58Youcanrestoretheoperatingsystemonyourcomputerusinganyofthefollowingoptions:CAUTION:UsingDellFactoryImageRestoreortheOperatingSystemdiscpermanentlydeletesalldatafilesonyourcomputer.
Ifpossible,backupyourdatafilesbeforeusingtheseoptions.
OptionUseSystemRestoreasthefirstsolutionDellDataSafeLocalBackupwhenSystemRestoredoesnotresolveyourproblemSystemrecoverymediawhenoperatingsystemfailurepreventstheuseofSystemRestoreandDataSafeLocalBackupwheninstallingthefactoryimageonanewlyinstalledharddriveDellFactoryImageRestoretorestoreyourcomputertotheoperatingstateitwasinwhenyoureceivedyourcomputerOperatingSystemdisctoreinstallonlytheoperatingsystemonyourcomputerNOTE:TheOperatingSystemdiscmaynotshipwithyourcomputer.
RestoringYourOperatingSystemINSPIRON59RestoringYourOperatingSystemSystemRestoreTheWindowsoperatingsystemsprovideaSystemRestoreoptionwhichallowsyoutoreturnyourcomputertoanearlieroperatingstate(withoutaffectingdatafiles)ifchangestothehardware,software,orothersystemsettingshaveleftthecomputerinanundesirableoperatingstate.
AnychangesthatSystemRestoremakestoyourcomputerarecompletelyreversible.
CAUTION:Makeregularbackupsofyourdatafiles.
SystemRestoredoesnotmonitoryourdatafilesorrecoverthem.
NOTE:TheproceduresinthisdocumentareapplicablefortheWindowsdefaultview,sotheymaynotapplyifyousetyourDellcomputertotheWindowsClassicview.
StartingSystemRestoreClick1.
Start.
Inthesearchbox,type2.
SystemRestoreandpress.
NOTE:TheUserAccountControlwindowmayappear.
Ifyouareanadministratoronthecomputer,clickContinue;otherwise,contactyouradministratortocontinuethedesiredaction.
Click3.
Nextandfollowtheinstructionsonthescreen.
IntheeventthatSystemRestoredidnotresolvetheissue,youmayundothelastsystemrestore.
UndoingtheLastSystemRestoreNOTE:Beforeyouundothelastsystemrestore,saveandcloseallopenfilesandexitanyopenprograms.
Donotalter,open,ordeleteanyfilesorprogramsuntilthesystemrestorationiscomplete.
Click1.
Start.
Inthesearchbox,type2.
SystemRestoreandpress.
Click3.
UndomylastrestorationandclickNext.
60RestoringYourOperatingSystemDellDataSafeLocalBackupCAUTION:UsingDellDataSafeLocalBackuppermanentlyremovesanyprogramsordriversinstalledafteryoureceivedyourcomputer.
PreparebackupmediaofapplicationsyouneedtoinstallonyourcomputerbeforeusingDellDataSafeLocalBackup.
UseDellDataSafeLocalBackuponlyifSystemRestoredidnotresolveyouroperatingsystemproblem.
CAUTION:AlthoughDellDatasafeLocalBackupisdesignedtopreservethedatafilesonyourcomputer,itisrecommendedthatyoubackupyourdatafilesbeforeusingtheDellDataSafeLocalBackup.
NOTE:DellDataSafeLocalBackupmaynotbeavailableinallregions.
NOTE:IfDellDataSafeLocalBackupisnotavailableonyourcomputer,useDellFactoryImageRestore(see"DellFactoryImageRestore"onpage63)torestoreyouroperatingsystem.
YoucanuseDellDataSafeLocalBackuptorestoreyourharddrivetotheoperatingstateitwasinwhenyoupurchasedyourcomputer,whilepreservingthedatafiles.
DellDataSafeLocalBackupallowsyouto:BackupandrestoreyourcomputertoanearlieroperatingstateCreatesystemrecoverymediaDellDataSafeLocalBackupBasicTorestorethefactoryimagewhilepreservingthedatafiles:Turnoffyourcomputer.
1.
Disconnectallthedevices(USBdrive,2.
printer,etc.
)connectedtothecomputerandremoveanynewlyaddedinternalhardware.
NOTE:DonotdisconnecttheACadapter.
Turnonyourcomputer.
3.
61RestoringYourOperatingSystemWhentheDELL4.
logoappears,pressseveraltimestoaccesstheAdvancedBootOptionswindow.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Select5.
RepairYourComputer.
Select6.
DellFactoryImageRecoveryandDataSafeOptionsandfollowtheinstructionsonthescreen.
NOTE:Thedurationoftherestorationprocessdependsontheamountofdatatoberestored.
NOTE:Formoreinformation,seetheknowledgebasearticle353560atsupport.
dell.
com.
UpgradingtoDellDataSafeLocalBackupProfessionalNOTE:DellDataSafeLocalBackupProfessionalmaybeinstalledonyourcomputer,ifyouordereditatthetimeofpurchase.
DellDataSafeLocalBackupProfessionalprovidesadditionalfeaturesthatallowyouto:BackupandrestoreyourcomputerbasedonfiletypesBackupfilestoalocalstoragedeviceScheduleautomatedbackupsToupgradetoDellDataSafeLocalBackupProfessional:Double-clicktheDellDataSafeLocalBackup1.
icononthetaskbar.
Click2.
UpgradeNow!
Followtheinstructionsonthescreento3.
completetheupgrade.
62RestoringYourOperatingSystemSystemRecoveryMediaCAUTION:Althoughthesystemrecoverymediaisdesignedtopreservethedatafilesonyourcomputer,itisrecommendedthatyoubackupyourdatafilesbeforeusingthesystemrecoverymedia.
Youcanusethesystemrecoverymedia,createdusingDellDataSafeLocalBackup,toreturnyourharddrivetotheoperatingstateitwasinwhenyoupurchasedthecomputerwhilepreservingthedatafilesonyourcomputer.
Usethesystemrecoverymediaincaseof:Operatingsystemfailurethatpreventstheuseofrecoveryoptionsthatareinstalledonyourcomputer.
Harddrivefailurethatpreventsdatafrombeingrecovered.
Torestorethefactoryimageofyourcomputerusingthesystemrecoverymedia:InsertthesystemrecoverydiscorUSBkey1.
andrestartthecomputer.
WhentheDELL2.
logoappears,pressimmediately.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Selecttheappropriatebootdevicefromthe3.
listandpress.
Followtheinstructionsonthescreento4.
completetherecoveryprocess.
63RestoringYourOperatingSystemDellFactoryImageRestoreCAUTION:UsingDellFactoryImageRestorepermanentlydeletesalldataontheharddriveandremovesanyprogramsordriversinstalledafteryoureceivedyourcomputer.
Ifpossible,backupthedatabeforeusingthisoption.
UseDellFactoryImageRestoreonlyifSystemRestoredidnotresolveyouroperatingsystemproblem.
NOTE:DellFactoryImageRestoremaynotbeavailableincertaincountriesoroncertaincomputers.
NOTE:IfDellFactoryImageRestoreisnotavailableonyourcomputer,useDellDataSafeLocalBackup(see"DellDataSafeLocalBackup"onpage60)torestoreyouroperatingsystem.
UseDellFactoryImageRestoreonlyasthelastmethodtorestoreyouroperatingsystem.
Thisoptionrestoresyourharddrivetotheoperatingstateitwasinwhenyoupurchasedthecomputer.
Anyprogramsorfilesaddedsinceyoureceivedyourcomputer—includingdatafiles—arepermanentlydeletedfromtheharddrive.
Datafilesincludedocuments,spreadsheets,e-mailmessages,digitalphotos,musicfiles,andsoon.
Ifpossible,backupalldatabeforeusingDellFactoryImageRestore.
64RestoringYourOperatingSystemStartingDellFactoryImageRestoreTurnonthecomputer.
1.
WhentheDELL2.
logoappears,pressseveraltimestoaccesstheAdvancedBootOptionswindow.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Select3.
RepairYourComputer.
TheSystemRecoveryOptionswindowappears.
Selectakeyboardlayoutandclick4.
Next.
Toaccesstherecoveryoptions,logonas5.
alocaluser.
Toaccessthecommandprompt,typeadministratorintheUsernamefield,thenclickOK.
Click6.
DellFactoryImageRestore.
TheDellFactoryImageRestorewelcomescreenappears.
NOTE:Dependinguponyourconfiguration,youmayneedtoselectDellFactoryTools,thenDellFactoryImageRestore.
Click7.
Next.
TheConfirmDataDeletionscreenappears.
NOTE:IfyoudonotwanttoproceedwithFactoryImageRestore,clickCancel.
Selectthecheckboxtoconfirmthatyou8.
wanttocontinuereformattingtheharddriveandrestoringthesystemsoftwaretothefactorycondition,thenclickNext.
Therestoreprocessbeginsandmaytakefiveormoreminutestocomplete.
Amessageappearswhentheoperatingsystemandfactory-installedapplicationshavebeenrestoredtofactorycondition.
Click9.
Finishtorestartthecomputer.
65Ifyouexperienceaproblemwithyourcomputer,youcancompletethefollowingstepstodiagnoseandtroubleshoottheproblem:See"SolvingProblems"onpage1.
43forinformationandproceduresthatpertaintotheproblemyourcomputerisexperiencing.
Seethe2.
DellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manualsformoretroubleshootinginformation.
See"DellDiagnostics"onpage3.
53forproceduresonhowtorunDellDiagnostics.
Filloutthe"DiagnosticChecklist"on4.
page72.
UseDell'sextensivesuiteofonlineservices5.
availableatDellSupport(support.
dell.
com)forhelpwithinstallationandtroubleshootingprocedures.
See"OnlineServices"onpage67foramoreextensivelistofDellSupportonline.
Iftheprecedingstepshavenotresolvedthe6.
problem,see"BeforeYouCall"onpage71.
NOTE:CallDellSupportfromatelephonenearoratthecomputersothatthesupportstaffcanassistyouwithanynecessaryprocedures.
NOTE:Dell'sExpressServiceCodesystemmaynotbeavailableinallcountries.
WhenpromptedbyDell'sautomatedtelephonesystem,enteryourExpressServiceCodetoroutethecalldirectlytothepropersupportpersonnel.
IfyoudonothaveanExpressServiceCode,opentheDellAccessoriesfolder,double-clicktheExpressServiceCodeicon,andfollowthedirections.
NOTE:SomeoftheservicesarenotalwaysavailableinalllocationsoutsidethecontinentalU.
S.
CallyourlocalDellrepresentativeforinformationonavailability.
GettingHelpINSPIRON66GettingHelpTechnicalSupportandCustomerServiceDell'ssupportserviceisavailabletoansweryourquestionsaboutDellhardware.
Oursupportstaffusecomputer-baseddiagnosticstoprovidefast,accurateanswers.
TocontactDell'ssupportservice,see"BeforeYouCall"onpage71andthenseethecontactinformationforyourregionorgotosupport.
dell.
com.
DellConnectDellConnectisasimpleonlineaccesstoolthatallowsaDellserviceandsupportassociatetoaccessyourcomputerthroughabroadbandconnection,diagnoseyourproblemandrepairitallunderyoursupervision.
Formoreinformation,gotowww.
dell.
com/dellconnect.
67GettingHelpOnlineServicesYoucanlearnaboutDellproductsandservicesonthefollowingwebsites:www.
dell.
comwww.
dell.
com/ap(Asian/Pacificcountriesonly)www.
dell.
com/jp(Japanonly)www.
euro.
dell.
com(Europeonly)www.
dell.
com/la(LatinAmericanandCaribbeancountries)www.
dell.
ca(Canadaonly)YoucanaccessDellSupportthroughthefollowingwebsitesande-mailaddresses:DellSupportwebsitessupport.
dell.
comsupport.
jp.
dell.
com(Japanonly)support.
euro.
dell.
com(Europeonly)supportapj.
dell.
com(AsiaPacificonly)DellSupporte-mailaddressesmobile_support@us.
dell.
comsupport@us.
dell.
comla-techsupport@dell.
com(LatinAmericaandCaribbeancountriesonly)apsupport@dell.
com(Asian/Pacificcountriesonly)DellMarketingandSalese-mailaddressesapmarketing@dell.
com(Asian/Pacificcountriesonly)sales_canada@dell.
com(Canadaonly)Anonymousfiletransferprotocol(FTP)ftp.
dell.
comLoginasuser:anonymous,anduseyoure-mailaddressasyourpassword.
68GettingHelpAutomatedOrder-StatusServiceTocheckonthestatusofanyDellproductsthatyouhaveordered,youcangotosupport.
dell.
com,oryoucancalltheautomatedorder-statusservice.
Arecordingpromptsyoufortheinformationneededtolocateandreportonyourorder.
Ifyouhaveaproblemwithyourorder,suchasmissingparts,wrongparts,orincorrectbilling,contactDellforcustomerassistance.
Haveyourinvoiceorpackingsliphandywhenyoucall.
Forthetelephonenumbertocallforyourregion,see"ContactingDell"onpage73.
ProductInformationIfyouneedinformationaboutadditionalproductsavailablefromDell,orifyouwouldliketoplaceanorder,visitwww.
dell.
com.
Forthetelephonenumbertocallforyourregionortospeaktoasalesspecialist,see"ContactingDell"onpage73.
69GettingHelpReturningItemsforRepairUnderWarrantyorforCreditPrepareallitemsbeingreturned,whetherforrepairorcredit,asfollows:NOTE:BeforeyoureturntheproducttoDell,makesuretobackupanydataontheharddrive(s)andonanyotherstoragedeviceintheproduct.
Removeanyandallconfidential,proprietaryandpersonalinformation,aswellasremovablemedia,suchasCDsandmediacards.
Dellisnotresponsibleforanyofyourconfidential,proprietaryorpersonalinformation;lostorcorrupteddata;ordamagedorlostremovablemediathatmaybeincludedwithyourreturn.
CallDelltoobtainaReturnMaterial1.
AuthorizationNumber,andwriteitclearlyandprominentlyontheoutsideofthebox.
Forthetelephonenumbertocallyourregion,see"ContactingDell"onpage73.
Includeacopyoftheinvoiceandaletter2.
describingthereasonforthereturn.
IncludeacopyoftheDiagnosticsChecklist(see3.
"DiagnosticChecklist"onpage72),indicatingtheteststhatyouhaverunandanyerrormessagesreportedbytheDellDiagnostics(see"DellDiagnostics"onpage53).
Includeanyaccessoriesthatbelongwiththe4.
item(s)beingreturned(powercables,software,guides,andsoon)ifthereturnisforcredit.
70GettingHelpPacktheequipmenttobereturnedinthe5.
original(orequivalent)packingmaterials.
NOTE:Youareresponsibleforpayingshippingexpenses.
Youarealsoresponsibleforinsuringanyproductreturned,andyouassumetheriskoflossduringshipmenttoDell.
CollectOnDelivery(C.
O.
D.
)packagesarenotaccepted.
NOTE:ReturnsthataremissinganyoftheprecedingrequirementswillberefusedatDell'sreceivingdockandreturnedtoyou.
71GettingHelpBeforeYouCallNOTE:HaveyourExpressServiceCodereadywhenyoucall.
ThecodehelpsDell'sautomated-supporttelephonesystemdirectyourcallmoreefficiently.
YoumayalsobeaskedforyourServiceTag.
LocatingYourServiceTagTheServiceTagforyourcomputercanbefoundonalabelatthebottomofyourcomputer.
11ServiceTag72GettingHelpRemembertofilloutthefollowingDiagnosticChecklist.
Ifpossible,turnonyourcomputerbeforeyoucallDellforassistanceandcallfromatelephoneatornearthecomputer.
Youmaybeaskedtotypesomecommandsatthekeyboard,relaydetailedinformationduringoperations,ortryothertroubleshootingstepspossibleonlyatthecomputeritself.
Ensurethatthecomputerdocumentationisavailable.
DiagnosticChecklistName:Date:Address:Phonenumber:ServiceTag(barcodeonthebackorbottomofthecomputer):ExpressServiceCode:ReturnMaterialAuthorizationNumber(ifprovidedbyDellsupporttechnician):Operatingsystemandversion:Devices:Expansioncards:AreyouconnectedtoanetworkYes/NoNetwork,version,andnetworkadapter:Programsandversions:73GettingHelpSeeyouroperatingsystemdocumentationtodeterminethecontentsofthecomputer'sstart-upfiles.
Ifthecomputerisconnectedtoaprinter,printeachfile.
Otherwise,recordthecontentsofeachfilebeforecallingDell.
Errormessage,beepcode,ordiagnosticcode:Descriptionofproblemandtroubleshootingproceduresyouperformed:ContactingDellForcustomersintheUnitedStates,call800-WWW-DELL(800-999-3355).
NOTE:IfyoudonothaveanactiveInternetconnection,youcanfindcontactinformationonyourpurchaseinvoice,packingslip,bill,orDellproductcatalog.
Dellprovidesseveralonlineandtelephone-basedsupportandserviceoptions.
Availabilityvariesbycountryandproduct,andsomeservicesmaynotbeavailableinyourarea.
TocontactDellforsales,technicalsupport,orcustomerserviceissues:Visit1.
www.
dell.
com/contactdell.
Selectyourcountryorregion.
2.
Selecttheappropriateserviceorsupportlink3.
basedonyourrequirement.
ChoosethemethodofcontactingDellthatis4.
convenientforyou.
74FindingMoreInformationandResourcesIfyouneedto:See:reinstallyouroperatingsystem"SystemRecoveryMedia"onpage61runadiagnosticprogramforyourcomputer,"DellDiagnostics"onpage53reinstalllaptopsystemsoftware"MyDellDownloads"onpage50findmoreinformationabouttheMicrosoftWindowsoperatingsystemandfeaturessupport.
dell.
comupgradeyourcomputerwithneworadditionalcomponentslikeanewharddrivereinstallorreplaceawornordefectiveparttheServiceManualatsupport.
dell.
com/manualsNOTE:Insomecountries,openingandreplacingpartsofyourcomputermayvoidyourwarranty.
Checkyourwarrantyandreturnpoliciesbeforeworkinginsideyourcomputer.
INSPIRON75FindingMoreInformationandResourcesIfyouneedto:See:findsafetybestpracticesinformationforyourcomputerreviewWarrantyinformation,TermsandConditions(U.
S.
only),Safetyinstructions,Regulatoryinformation,Ergonomicsinformation,andEndUserLicenseAgreementthesafetyandregulatorydocumentsthatshippedwithyourcomputerandalsoseetheRegulatoryComplianceHomepageatwww.
dell.
com/regulatory_compliancefindyourServicetag/ExpressServiceCode—Youmustusetheservicetagtoidentifyyourcomputeronsupport.
dell.
comortocontacttechnicalsupportthebottomofyourcomputertheDellSupportCenter.
TolaunchtheDellSupportCenter,clicktheiconinthetaskbar.
finddriversanddownloads;readmefilesaccesstechnicalsupportandproducthelpcheckonyourorderstatusfornewpurchasesfindsolutionsandanswerstocommonquestionslocateinformationforlast-minuteupdatesabouttechnicalchangestoyourcomputeroradvancedtechnical-referencematerialfortechniciansorexperienceduserssupport.
dell.
com76ComputerModelDellInspironN301ZProcessorTypeIntelCorei3IntelCorei5IntelPentiumProcessorIntelCeleronProcessorSystemChipsetTypeMobileIntel5SeriesexpresschipsetHM57MemoryMemorymoduleconnectortwouser-accessibleSODIMMconnectorsMemorymodulecapacities1GB,2GB,and4GBMinimummemory2GBMaximummemory8GBSpecificationsThissectionprovidesinformationthatyoumayneedwhensettingup,updatingdriversfor,andupgradingyourcomputer.
NOTE:Offeringsmayvarybyregion.
Formoreinformationregardingtheconfigurationofyourcomputer,clickStart→HelpandSupportandselecttheoptiontoviewinformationaboutyourcomputer.
INSPIRON77SpecificationsMemoryPossiblememoryconfigurations2GB,3GB,4GB,5GB,6GB,and8GBMemorytype1333MHzSODIMMDDR3(runsat800MHz)NOTE:Forinstructionsonupgradingthememory,seetheServiceManualatsupport.
dell.
com/manuals.
CommunicationsModem(optional)externalV.
9256KUSBmodemNetworkadapter10/100EthernetLANonsystemboardWirelessWLAN,WWAN,WiMax/Wi-Fiabgn/agn,andBluetoothwirelesstechnologyMediaCardReaderCardsupportedSecureDigital(SD)memorycardSecureDigitalInput/Output(SDIO)cardSecureDigitalHighCapacity(SDHC)MemoryStickMemoryStickPROMultiMediaCard(MMC)xD-PictureCardAudioAudiocontrollerIDT92HD79BSpeaker2x0.
5wattspeakersVolumecontrolssoftwareprogrammenusandmediacontrols78SpecificationsVideoVideocontrollerATIMobilityRadeonHD5430VideomemoryDDR31GBDisplayType13.
3"HDWLED,TrueLifeDisplayarea:Height293.
41mm(11.
55inches)Width164.
96mm(6.
49inches)Diagonal337.
8mm(13.
30inches)CameraPixel1.
3megapixelVideoresolution160x120~1280x1024(640x480at30fps)KeyboardNumberofkeys86(U.
S.
,SimplifiedChinese,TraditionalChinese,andThai)ConnectorsAudioonemicrophone-inconnector,onestereoheadphones/speakersconnector,andonedigitalmicrophoneMini-CardonefullMini-CardslotandonehalfMini-CardslotHDMIconnectorone19-pinconnectorNetworkadapteroneRJ45connector79SpecificationsConnectorsUSBtwofour-pinUSB2.
0-compliantconnectorseSATAoneseven-pin/four-pineSATA/USBcomboconnectorMini-DisplayPortone20-pinconnectorMediaCardReaderone7-in-1slotAntenna-inconnector(optional)oneMCXconnectorBatteryTypesanddimensions:6-cell"smart"lithiumionHeight14.
30mm(0.
56inches)Width160.
30mm(6.
31inches)Depth90.
20mm(3.
55inches)Weight0.
30kg(0.
66lb)Voltage11.
1VDC(6cell)Chargetime(approximate):4hours(whenthecomputeristurnedoff)Operatingtimebatteryoperatingtimevariesdependingonoperatingconditions.
Coin-cellbatteryCR-203280SpecificationsACAdapterNOTE:UseonlyACadaptersspecifiedforusewithyourcomputer.
Seethesafetyinformationthatshippedwithyourcomputer.
Inputvoltage100–240VACInputcurrent(maximum)1.
7AInputfrequency50–60HzOutputpower65WOutputcurrent:3.
34A(continuous)Ratedoutputvoltage19.
5+/-1VDCOperatingtemperature0°to40°C(32°to104°F)Storagetemperature-40°to70°C(-40°to158°F)TouchPadX/Ypositionresolution(graphicstablemode)240cpiWidth89.
2mm(3.
51inches)sensor-activeareaHeight44.
4mm(1.
74inches)rectanglePhysicalHeight24.
0mm(0.
94inches)Width328.
0mm(12.
91inches)Depth235.
5mm(9.
27inches)Weight(with6-cellbattery)configurabletolessthan1.
815kg(4.
00lbs)81SpecificationsComputerEnvironmentTemperaturerange:Operating0°to35°C(32°to95°F)Storage-40°to65°C(-40°to149°F)Relativehumidity(maximum):Operating10%to90%(noncondensing)Storage5%to95%(noncondensing)Maximumvibration(usingarandomvibrationspectrumthatsimulatesuserenvironment):Operating0.
66GRMSNon-Operating1.
30GRMSComputerEnvironmentMaximumshock(foroperating—measuredwithDellDiagnosticsrunningontheharddriveanda2-mshalf-sinepulse;fornon-operating—measuredwiththeharddriveinhead-parkedpositionanda2-mshalf-sinepulse):Operating110GNon-Operating160GAltitude(maximum):Operating-15.
2to3048m(-50to10,000ft)Storage-15.
2to10,668m(-50to35,000ft)AirbornecontaminantlevelG2orlowerasdefinedbyISA-S71.
04-198582AppendixMacrovisionProductNoticeThisproductincorporatescopyrightprotectiontechnologythatisprotectedbymethodclaimsofcertainU.
S.
patentsandotherintellectualpropertyrightsownedbyMacrovisionCorporationandotherrightsowners.
UseofthiscopyrightprotectiontechnologymustbeauthorizedbyMacrovisionCorporation,andisintendedforhomeandotherlimitedviewingusesonlyunlessotherwiseauthorizedbyMacrovisionCorporation.
Reverseengineeringordisassemblyisprohibited.
INSPIRON83AppendixInformationforNOM,orOfficialMexicanStandard(OnlyforMexico)Thefollowinginformationisprovidedinthedevice(s)describedinthisdocumentinaccordancewiththerequirementsoftheOfficialMexicanStandard(NOM):Importer:DellMéxicoS.
A.
deC.
V.
PaseodelaReforma2620–Flat11°Col.
LomasAltas11950México,D.
F.
RegulatorymodelnumberVoltageFrequencyElectricityconsumptionOutputvoltageOutputintensityP11S100-240VAC50-60Hz1.
7A19.
5VDC3.
34AFordetails,readthesafetyinformationthatshippedwithyourcomputer.
Foradditionalsafetybestpracticesinformation,seetheRegulatoryComplianceHomepageatwww.
dell.
com/regulatory_compliance.
84Aairflow,allowing5Bbackupandrecovery41CcallingDell73computercapabilities40computer,settingup5ContactingDellonline73customerservice66DDellConnect66DellDiagnostics53DellSupportCenter49DiagnosticChecklist72driversanddownloads75DVDs,playingandcreating41Eemailaddressesfortechnicalsupport67Ffindingmoreinformation74FTPlogin,anonymous67Hhardwareproblemsdiagnosing53HardwareTroubleshooter53IndexINSPIRON85Indexhelpgettingassistanceandsupport65IInternetconnection17ISPInternetServiceProvider17Mmemoryproblemssolving46Mini-DisplayPortconnector26Nnetworkconnectionfixing44Ppower/batteryindicatorlights27powerproblems,solving44powerstrips,using6problems,solving43productsinformationandpurchasing68Rrecoveringdata41resources,findingmore74restoringfactoryimage63Ssetup,beforeyoubegin5shippingproductsforreturnorrepair69SIMCard1286Indexsoftwarefeatures40softwareproblems47solvingproblems43supportemailaddresses67supportsitesworldwide67SystemMessages50systemreinstalloptions58Ttouchpadgestures32Vventilation,ensuring5volume35Wwarrantyreturns69WindowsProgramCompatibilityWizard47wirednetworknetworkcable,connecting7wirelessnetworkconnection18PrintedintheU.
S.
A.
www.
dell.
com|support.
dell.
com