musicnobootabledevice

SETUPGUIDEINSPIRONSETUPGUIDERegulatorymodel:P07TseriesRegulatorytype:P07T001INSPIRONNotes,Cautions,andWarningsNOTE:ANOTEindicatesimportantinformationthathelpsyoumakebetteruseofyourcomputer.
CAUTION:ACAUTIONindicateseitherpotentialdamagetohardwareorlossofdataandtellsyouhowtoavoidtheproblem.
WARNING:AWARNINGindicatesapotentialforpropertydamage,personalinjury,ordeath.
Informationinthisdocumentissubjecttochangewithoutnotice.
2010DellInc.
Allrightsreserved.
ReproductionofthesematerialsinanymannerwhatsoeverwithoutthewrittenpermissionofDellInc.
isstrictlyforbidden.
Trademarksusedinthistext:Dell,theDELLlogo,YOURSISHERE,Inspiron,SolutionStation,andDellConnectaretrademarksofDellInc.
;IntelisaregisteredtrademarkandCoreisatrademarkofIntelCorporationintheU.
S.
andothercountries;Microsoft,Windows,andtheWindowsstartbuttonlogoareeithertrademarksorregisteredtrademarksofMicrosoftCorporationintheUnitedStatesand/orothercountries;BlurayDiscisatrademarkoftheBlurayDiscAssociation;BluetoothisaregisteredtrademarkownedbyBluetoothSIG,Inc.
andisusedbyDellunderlicense.
Othertrademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaimingthemarksandnamesortheirproducts.
DellInc.
disclaimsanyproprietaryinterestintrademarksandtradenamesotherthanitsown.
August2010P/NTFV88Rev.
A003SettingUpYourInspironLaptop5BeforeSettingUpYourComputer5ConnecttheACAdapter6ConnecttheNetworkCable(Optional)7PressthePowerButton8SetUpMicrosoftWindows9CreateSystemRecoveryMedia(Recommended)10InstalltheSIMCard(Optional)12EnableorDisableWireless(Optional)14ConnecttotheInternet(Optional)16UsingYourInspironLaptop18RightViewFeatures18LeftViewFeatures20BackViewFeatures22ComputerBaseandKeyboardFeatures24StatusLightsandIndicators26TouchPadGestures28MultimediaControlKeys30DisplayFeatures32RemovingandReplacingtheBattery34SoftwareFeatures36DellDock37DellDataSafeOnlineBackup38SolvingProblems39BeepCodes39NetworkProblems40PowerProblems41MemoryProblems42LockupsandSoftwareProblems43Contents4ContentsUsingSupportTools45DellSupportCenter45MyDellDownloads46SystemMessages46HardwareTroubleshooter48DellDiagnostics49RestoringYourOperatingSystem53SystemRestore54DellDataSafeLocalBackup55SystemRecoveryMedia57DellFactoryImageRestore58GettingHelp60TechnicalSupportandCustomerService61DellConnect61OnlineServices62AutomatedOrder-StatusService63ProductInformation63ReturningItemsforRepairUnderWarrantyorforCredit64BeforeYouCall65ContactingDell67FindingMoreInformationandResources68Specifications70Appendix77MacrovisionProductNotice77InformationforNOM,orOfficialMexicanStandard(OnlyforMexico)78Index795ThissectionprovidesinformationaboutsettingupyourDellInspironlaptop.
BeforeSettingUpYourComputerWhenpositioningyourcomputer,ensurethatyoualloweasyaccesstoapowersource,adequateventilation,andalevelsurfacetoplaceyourcomputer.
RestrictingairflowaroundyourInspironlaptopmaycauseittooverheat.
Topreventoverheatingensurethatyouleaveatleast10.
2cm(4inches)atthebackofthecomputerandaminimumof5.
1cm(2inches)onallothersides.
Youshouldneverplaceyourcomputerinanenclosedspace,suchasacabinetordrawerwhenitispoweredon.
WARNING:Donotblock,pushobjectsinto,orallowdusttoaccumulateintheairvents.
DonotplaceyourDellcomputerinalow-airflowenvironment,suchasaclosedbriefcase,oronfabricsurfaces,suchascarpetsorrugs,whileitispoweredon.
Restrictingtheairflowcandamagethecomputer,deterioratethecomputerperformance,orcauseafire.
Thecomputerturnsonthefanwhenthecomputergetshot.
Fannoiseisnormalanddoesnotindicateaproblemwiththefanorthecomputer.
CAUTION:Placingorstackingheavyorsharpobjectsonthecomputermayresultinpermanentdamagetothecomputer.
SettingUpYourInspironLaptopINSPIRON6SettingUpYourInspironLaptopConnecttheACAdapterConnecttheACadaptertothecomputerandthenplugitintoanelectricaloutletorsurgeprotector.
WARNING:TheACadapterworkswithelectricaloutletsworldwide.
However,powerconnectorsandpowerstripsvaryamongcountries.
Usinganincompatiblecableorimproperlyconnectingthecabletoapowerstriporelectricaloutletmaycausefireorpermanentdamagetoyourcomputer.
7SettingUpYourInspironLaptopConnecttheNetworkCable(Optional)Touseawirednetworkconnection,connectthenetworkcable.
8SettingUpYourInspironLaptopPressthePowerButton9SettingUpYourInspironLaptopSetUpMicrosoftWindowsYourDellcomputerispreconfiguredwithMicrosoftWindows7operatingsystem.
TosetupWindows7forthefirsttime,followtheinstructionsonthescreen.
Thesestepsaremandatoryandmaytakesometimetocomplete.
TheWindows7setupscreenswilltakeyouthroughseveralproceduresincludingacceptinglicenseagreements,settingpreferences,andsettingupanInternetconnection.
CAUTION:Donotinterrupttheoperatingsystem'ssetupprocess.
Doingsomayrenderyourcomputerunusableandyouwillneedtoreinstalltheoperatingsystem.
NOTE:Foroptimalperformanceofyourcomputer,itisrecommendedthatyoudownloadandinstallthelatestBIOSanddriversforyourcomputeravailableatsupport.
dell.
com.
NOTE:Formoreinformationontheoperatingsystemandfeatures,seesupport.
dell.
com/MyNewDell.
10SettingUpYourInspironLaptopCreateSystemRecoveryMedia(Recommended)NOTE:ItisrecommendedthatyoucreateasystemrecoverymediaassoonasyousetupMicrosoftWindows.
NOTE:Yourcomputerdoesnothaveaninternalopticaldrive.
Useanexternalopticaldriveoranyexternalstoragedevicefortheproceduresthatinvolvediscs.
Thesystemrecoverymediacanbeusedtorestoreyourcomputertotheoperatingstateitwasinwhenyoupurchasedthecomputer,whilepreservingdatafiles(withouttheneedoftheOperatingSystemdisc).
Youcanusethesystemrecoverymediaifchangestothehardware,software,drivers,orothersystemsettingshaveleftthecomputerinanundesirableoperatingstate.
Youwillrequirethefollowingtocreatethesystemrecoverymedia:DellDataSafeLocalBackupUSBkeywithaminimumcapacityof8GBorDVD-R/DVD+R/Blu-rayDiscNOTE:DellDataSafeLocalBackupdoesnotsupportrewritablediscs.
11SettingUpYourInspironLaptopTocreateasystemrecoverymedia:EnsurethattheACadapterisconnected(see"ConnecttheACAdapter"onpage1.
6).
InsertthediscorUSBkeyinthecomputer.
2.
Click3.
Start→Programs→DellDataSafeLocalBackup.
Click4.
CreateRecoveryMedia.
Followtheinstructionsonthescreen.
5.
NOTE:Forinformationonusingthesystemrecoverymedia,see"SystemRecoveryMedia"onpage57.
12SettingUpYourInspironLaptopInstalltheSIMCard(Optional)NOTE:InstallingaSIMcardisnotrequiredifyouareusinganEVDOcardtoaccesstheInternet.
InstallingaSubscriberIdentityModule(SIM)cardonyourcomputerallowsyoutoconnecttotheInternet.
ToaccesstheInternet,youmustbewithinthenetworkofyourcellularserviceprovider.
ToinstalltheSIMcard:Turnoffyourcomputer.
1.
Removethebattery(see"RemovingandReplacingtheBattery"onpage2.
34).
Inthebatterybay,slidetheSIMcardintotheSIMcardslot.
3.
Replacethebattery(see"RemovingandReplacingtheBattery"onpage4.
34).
Turnonyourcomputer.
5.
ToremovetheSIMcard,pressandejecttheSIMcard.
13SettingUpYourInspironLaptop1SIMcardslot2SIMcard3batterybay32114SettingUpYourInspironLaptopEnableorDisableWireless(Optional)15SettingUpYourInspironLaptopNOTE:ThewirelessfeatureisavailableonyourcomputeronlyifyouorderedaWLANcardatthetimeofpurchase.
Formoreinformationonthecardssupportedbyyourcomputer,see"Specifications"onpage70.
Toenableordisablewireless:Ensurethatyourcomputeristurnedon.
1.
Pressthewirelesskey2.
onthekeyboard.
Thecurrentwirelessstatusisdisplayedonthescreen.
WirelessenabledWirelessdisabledPressthewirelesskey3.
againtotogglebetweenwirelessenableordisablemodes.
NOTE:Thewirelesskeyallowsyoutoquicklyturnoffwirelessradios(Wi-FiandBluetooth),suchaswhenyouareaskedtodisableallwirelessradiosonanairplaneflight.
16SettingUpYourInspironLaptopConnecttotheInternet(Optional)ToconnecttotheInternet,youneedanexternalmodemornetworkconnectionandanInternetServiceProvider(ISP).
IfanexternalUSBmodemorWLANadapterisnotapartofyouroriginalorder,youcanpurchaseoneatwww.
dell.
com.
SettingUpaWiredConnectionIfyouareusingadial-upconnection,connectthetelephonelinetotheoptionalexternalUSBmodemandtothetelephonewallconnectorbeforeyousetupyourInternetconnection.
IfyouareusingaDSLorcable/satellitemodemconnection,contactyourISPorcellulartelephoneserviceforsetupinstructions.
TocompletesettingupyourwiredInternetconnection,followtheinstructionsin"SettingUpYourInternetConnection"onpage17.
SettingUpaWirelessConnectionNOTE:Tosetupyourwirelessrouter,seethedocumentationthatshippedwithyourrouter.
BeforeyoucanuseyourwirelessInternetconnection,youneedtoconnecttoyourwirelessrouter.
Tosetupyourconnectiontoawirelessrouter:Ensurethatwirelessisenabledonyour1.
computer(see"EnableorDisableWireless"onpage14).
Saveandcloseanyopenfiles,andexitany2.
openprograms.
Click3.
Start→ControlPanel.
Inthesearchbox,type4.
network,andthenclickNetworkandSharingCenter→Connecttoanetwork.
Followtheinstructionsonthescreento5.
completethesetup.
17SettingUpYourInspironLaptopSettingUpYourInternetConnectionISPsandISPofferingsvarybycountry.
ContactyourISPforofferingsavailableinyourcountry.
IfyoucannotconnecttotheInternetbuthavesuccessfullyconnectedinthepast,theISPmighthaveaserviceoutage.
ContactyourISPtochecktheservicestatus,ortryconnectingagainlater.
HaveyourISPinformationready.
IfyoudonothaveanISP,theConnecttotheInternetwizardcanhelpyougetone.
TosetupyourInternetconnection:Saveandcloseanyopenfiles,andexitany1.
openprograms.
Click2.
Start→ControlPanel.
Inthesearchbox,type3.
network,andthenclickNetworkandSharingCenter→Setupanewconnectionornetwork→ConnecttotheInternet.
TheConnecttotheInternetwindowappears.
NOTE:Ifyoudonotknowwhichtypeofconnectiontoselect,clickHelpmechooseorcontactyourISP.
Followtheinstructionsonthescreenand4.
usethesetupinformationprovidedbyyourISPtocompletethesetup.
18UsingYourInspironLaptopThissectionprovidesinformationaboutthefeaturesavailableonyourInspironlaptop.
RightViewFeatures156423INSPIRON19UsingYourInspironLaptop1Antenna-inconnector(onsupportedmodels)—ConnectstoanexternalantennatoviewprogramsusingtheTVtunercard(optional).
2Audioout/Headphoneconnector—Connectstoapairofheadphonesortoapoweredspeakerorsoundsystem.
3Audioin/Microphoneconnector—Connectstoamicrophoneorinputssignalforusewithaudioprograms.
4USBconnectorwithUSBPowerShare—ConnectstoUSBdevices,suchasamouse,keyboard,printer,externaldrive,orMP3player.
TheUSBPowersharefeatureallowsyoutochargeUSBdeviceswhenthecomputerispoweredon/offorinsleepstate.
NOTE:CertainUSBdevicesmaynotchargewhenthecomputerispoweredofforinsleepstate.
Insuchcases,turnonthecomputertochargethedevice.
NOTE:IfyouturnoffyourcomputerwhilecharginganUSBdevice,thedevicewillstopcharging.
Tocontinuecharging,disconnecttheUSBdeviceandconnectitagain.
5USB2.
0connector—ConnectstoUSBdevices,suchasamouse,keyboard,printer,externaldrive,orMP3player.
6ACadapterconnector—ConnectstotheACadaptertopowerthecomputerandchargethebattery.
20UsingYourInspironLaptopLeftViewFeatures123421UsingYourInspironLaptop1Networkconnector—Connectsyourcomputertoanetworkorabroadbanddeviceifyouareusingawirednetwork.
2HDMIconnector—ConnectstoaTVforbothmulti-channeldigitalaudioandvideosignals.
NOTE:Foramonitorwithoutbuilt-inspeakers,onlythevideosignalwillberead.
3USB2.
0connector—ConnectstoUSBdevices,suchasamouse,keyboard,printer,externaldrive,orMP3player.
47-in-1MediaCardReader—Providesafastandconvenientwaytoviewandsharedigitalphotos,music,videos,anddocumentsstoredonmemorycards.
NOTE:Yourcomputershipswithaplasticblankinstalledinthemediacardslot.
Blanksprotectunusedslotsfromdustandotherparticles.
Savetheblankforusewhennomediacardisinstalledintheslot;blanksfromothercomputersmaynotfityourcomputer.
22UsingYourInspironLaptopBackViewFeatures1223UsingYourInspironLaptop1Securitycableslot—Attachesacommerciallyavailablesecuritycabletothecomputer.
NOTE:Beforeyoubuyansecuritycable,ensurethatitfitsintothesecuritycableslotonyourcomputer.
2VGAconnector—Connectstoamonitororprojector.
24UsingYourInspironLaptopComputerBaseandKeyboardFeatures56123425UsingYourInspironLaptop1Powerbutton—Turnsthecomputeronoroffwhenpressed.
2Functionkeyrow—Thewirelessenableordisablekey,brightnessincreaseanddecreasekeys,multimediakeys,andthetouchpadenableordisablekeyarelocatedinthisrow.
Formoreinformationonthemultimediakeys,see"MultimediaControlKeys"onpage30.
3Power/batteryindicatorlight—Indicatesthepowerstateandbatterychargestatus.
Formoreinformationonthepower/batteryindicatorlight,see"StatusLightsandIndicators"onpage26.
4Harddriveactivitylight—Turnsonwhenthecomputerreadsorwritesdata.
Ablinkingwhitelightindicatesharddriveactivity.
CAUTION:Toavoidlossofdata,neverturnoffthecomputerwhiletheharddriveactivitylightisblinking.
5Touchpadbuttons(2)—Provideleft-clickandright-clickfunctionslikethoseonamouse.
6Touchpad—Providesthefunctionalityofamousetomovethecursor,dragormoveselecteditems,andleft-clickbytappingthesurface.
NOTE:Toenableordisablethetouchpad,pressthekeyonthefunctionkeyrowonthekeyboard.
26UsingYourInspironLaptopStatusLightsandIndicatorsPower/BatteryIndicatorLightIndicatorlightstatusComputerstate(s)BatterychargelevelACadaptersolidwhiteonoff/hibernatecharging90%Batterysolidwhiteon>=10%breathingwhitestandby>=10%solidamberon/standbyduringPOST(PowerOnSelfTest)toentertheSystemSetup(BIOS)utility.
1.
Inthe2.
FunctionKeyBehavior,selectMultimedia/MultimediaKeyFirst—Thisisthedefaultoption.
Pressanymultimediakeytoperformtheassociatedaction.
Forfunctionkey,press+therequiredfunctionkey.
orFunction/FunctionKeyFirst—Pressanyfunctionkeytoperformtheassociatedaction.
Formultimediakey,press+therequiredmultimediakey.
NOTE:TheMultimedia/MultimediaKeyFirstoptionisactiveonlyintheoperatingsystem.
WindowsMobilityCenterPresskeystolaunchtheWindowsMobilityCenter.
Inthe2.
FunctionKeyRow,selectFunctionKeyorMultimediaKey.
31UsingYourInspironLaptopMutethesoundPlaytheprevioustrackorchapterDecreasethevolumelevelPlayorpauseIncreasethevolumelevelPlaythenexttrackorchapter32UsingYourInspironLaptopDisplayFeatures123433UsingYourInspironLaptop1Digitalmicrophone—Provideshighqualitysoundforvideoconferencingandvoicerecording.
2Camera—Built-incameraforvideocapture,conferencing,andchat.
3Cameraactivityindicator—Indicatesifthecameraisonoroff.
4Display—Formoreinformationaboutthedisplay,see"Specifications"onpage70.
34UsingYourInspironLaptopRemovingandReplacingtheBatteryWARNING:Beforeyoubeginanyoftheproceduresinthissection,followthesafetyinstructionsthatshippedwithyourcomputer.
WARNING:Usinganincompatiblebatterymayincreasetheriskoffireorexplosion.
ThiscomputershouldonlyuseabatterypurchasedfromDell.
Donotusebatteriesfromothercomputers.
WARNING:Beforeremovingthebattery,shutdownthecomputer,andremoveexternalcables(includingtheACadapter).
Toremovethebattery:Turnoffthecomputerandturnitover.
1.
Slidethebatterylocklatchandthebatteryreleaselatchtotheunlockpositions.
2.
Slidethebatteryoutofthebatterybay.
3.
Toreplacethebattery:Slidethebatteryintothebatterybay,untilitclicksintoplace.
1.
Slidethebatterylocklatchtothelockposition.
2.
35UsingYourInspironLaptop1batteryreleaselatch2battery3batterylocklatch32136UsingYourInspironLaptopSoftwareFeaturesNOTE:Formoreinformationaboutthefeaturesdescribedinthissection,seetheDellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manuals.
ProductivityandCommunicationYoucanuseyourcomputertocreatepresentations,brochures,greetingcards,fliers,andspreadsheets.
Youcanalsoeditandviewdigitalphotographsandimages.
Checkyourpurchaseorderforsoftwareinstalledonyourcomputer.
AfterconnectingtotheInternet,youcanaccesswebsites,setupane-mailaccount,anduploadordownloadfiles.
EntertainmentandMultimediaNOTE:Yourcomputerdoesnothaveaninternalopticaldrive.
Useanexternalopticaldriveoranyexternalstoragedevicefortheproceduresthatinvolvediscs.
Youcanuseyourcomputertowatchvideos,playgames,createyourownCDs/DVDs,listentomusicandInternetradiostations.
Youcandownloadorcopypicturesandvideofilesfromportabledevices,suchasdigitalcamerasandcellphones.
Optionalsoftwareapplicationsenableyoutoorganizeandcreatemusicandvideofilesthatcanberecordedtodisc,savedonportableproductssuchasMP3playersandhandheldentertainmentdevices,orplayedandvieweddirectlyonconnectedTVs,projectors,andhometheaterequipment.
37UsingYourInspironLaptopDellDockTheDellDockisagroupoficonsthatprovideseasyaccesstofrequently-usedapplications,files,andfolders.
YoucanpersonalizetheDockby:AddingorremovingiconsGroupingrelatediconsintocategoriesChangingthecolorandlocationoftheDockChangingthebehavioroftheiconsAddaCategoryRight-clicktheDock,click1.
Add→Category.
TheAdd/EditCategorywindowisdisplayed.
Enteratitleforthecategoryinthe2.
Titlefield.
Selectaniconforthecategoryfromthe3.
Selectanimage:box.
Click4.
Save.
AddanIconDraganddroptheicontotheDockoracategory.
RemoveaCategoryorIconRight-clickthecategoryoriconontheDock1.
andclickDeleteshortcutorDeletecategory.
Followtheinstructionsonthescreen.
2.
PersonalizetheDockRight-clicktheDockandclick1.
AdvancedSetting.
.
.
.
Choosethedesiredoptiontopersonalizethe2.
Dock.
38UsingYourInspironLaptopDellDataSafeOnlineBackupNOTE:DellDataSafeOnlinemaynotbeavailableinallregions.
NOTE:Abroadbandconnectionisrecommendedforfastupload/downloadspeeds.
DellDataSafeOnlineisanautomatedbackupandrecoveryservicethathelpsprotectyourdataandotherimportantfilesfromcatastrophicincidentsliketheft,fire,ornaturaldisasters.
Youcanaccesstheserviceonyourcomputerusingapasswordprotectedaccount.
Formoreinformation,gotodelldatasafe.
com.
Toschedulebackups:Double-clicktheDellDataSafeOnline1.
icononthetaskbar.
Followtheinstructionsthatappearonthe2.
screen.
39Thissectionprovidestroubleshootinginformationforyourcomputer.
Ifyoucannotsolveyourproblemusingthefollowingguidelines,see"UsingSupportTools"onpage45or"ContactingDell"onpage67.
WARNING:Onlytrainedservicepersonnelshouldremovethecomputercover.
SeetheServiceManualatsupport.
dell.
com/manualsforadvancedserviceinstructions.
BeepCodesYourcomputermightemitaseriesofbeepsduringstart-upifthereareerrorsorproblems.
Thisseriesofbeeps,calledabeepcode,identifiesaproblem.
WritedownthebeepcodeandcontactDell(see"ContactingDell"onpage67).
NOTE:Toreplaceparts,seetheServiceManualatsupport.
dell.
com/manuals.
BeepCodePossibleProblemOnePossiblesystemboardfailure—BIOSROMchecksumfailureTwoNoRAMdetectedNOTE:Ifyouinstalledorreplacedthememorymodule,ensurethatthememorymoduleisseatedproperly.
ThreePossiblesystemboardfailure—ChipseterrorFourRAMread/writefailureFiveRealTimeClockfailureSixVideocardorchipfailureSevenProcessorfailureEightDisplayfailureSolvingProblemsINSPIRON40SolvingProblemsNetworkProblemsWirelessConnectionsIfthewirelessnetworkconnectionislost—Thewirelessrouterisofflineorwirelesshasbeendisabledonthecomputer.
Checkyourwirelessroutertoensureitispoweredonandconnectedtoyourdatasource(cablemodemornetworkhub).
Ensurethatwirelessisenabledonyourcomputer(see"EnableorDisableWireless"onpage14).
Re-establishyourconnectiontothewirelessrouter(see"SettingUpaWirelessConnection"onpage16).
Interferencemaybeblockingorinterruptingyourwirelessconnection.
Trymovingthecomputerclosertoyourwirelessrouter.
WiredConnectionsIfthenetworkconnectionislost—Thecableislooseordamaged.
Checkthecabletoensureitispluggedinandnotdamaged.
Thelinkintegritylightontheintegratednetworkconnectorletsyouverifythatyourconnectionisworkingandprovidesinformationonthestatus:Green—Agoodconnectionexists––betweena10-Mbpsnetworkandthecomputer.
Amber—Agoodconnectionexists––betweena100-Mbpsnetworkandthecomputer.
Off—Thecomputerisnotdetecting––aphysicalconnectiontothenetwork.
Forassistance,contactyournetworkadministratororISP.
NOTE:Thelinkintegritylightonthenetworkconnectorisonlyforthewiredcableconnection.
Thelinkintegritylightdoesnotprovidestatusforwirelessconnections.
41SolvingProblemsPowerProblemsIfthepower/batteryindicatorlightisoff—Thecomputeriseitherturnedoff,inhibernatemode,orisnotreceivingpower.
Pressthepowerbutton.
Thecomputerresumesnormaloperationifitisofforinhibernatemode.
ReseattheACadapterintoboththepowerconnectoronthecomputerandtheelectricaloutlet.
IftheACadapterispluggedintoapowerstrip,ensurethatthepowerstripispluggedintoanelectricaloutletandthatthepowerstripisturnedon.
Temporarilybypasspowerprotectiondevices,powerstrips,andpowerextensioncablestoverifythatthecomputerturnsonproperly.
Ensurethattheelectricaloutletisworkingbytestingitwithanotherdevice,suchasalamp.
ChecktheACadapterconnections.
IftheACadapterhasalight,ensurethatthelightontheACadapterison.
Ifthepower/batteryindicatorlightissolidwhiteorbreathingwhiteandthecomputerisnotresponding—Thecomputeriseitherturnedoff,instandbymode,inhibernatemode,orthedisplaymaynotberesponding.
Pressakeyonthekeyboard,movetheconnectedmouseorafingeronthetouchpad,orpressthepowerbuttontoresumenormaloperation.
Ifthedisplayisnotresponding,pressthepowerbuttonuntilthecomputerturnsoffandthenturnitbackon.
Iftheproblempersists,contactDell(see"ContactingDell"onpage67).
42SolvingProblemsIfyouencounterinterferencethathindersreceptiononyourcomputer—Anunwantedsignaliscreatinginterferencebyinterruptingorblockingothersignals.
Somepossiblecausesofinterferenceare:Power,keyboard,andmouseextensioncables.
Toomanydevicesconnectedtoapowerstrip.
Multiplepowerstripsconnectedtothesameelectricaloutlet.
MemoryProblemsIfyoureceiveaninsufficientmemorymessage—Saveandcloseanyopenfilesandexitanyopenprogramsyouarenotusingtoseeifthatresolvestheproblem.
Seethesoftwaredocumentationforminimummemoryrequirements.
Ifnecessary,installadditionalmemory(seetheServiceManualatsupport.
dell.
com/manuals).
Reseatthememorymodule(s)intotheconnector(s)(seetheServiceManualatsupport.
dell.
com/manuals).
Iftheproblempersists,contactDell(see"ContactingDell"onpage67).
Ifyouexperienceothermemoryproblems—RuntheDellDiagnostics(see"DellDiagnostics"onpage49).
Iftheproblempersists,contactDell(see"ContactingDell"onpage67).
43SolvingProblemsLockupsandSoftwareProblemsIfthecomputerdoesnotstartup—EnsurethattheACadapterisfirmlyconnectedtothecomputerandtotheelectricaloutlet.
Ifaprogramstopsresponding—Endtheprogram:Presssimultaneously.
1.
Click2.
Applications.
Selecttheprogramthatisnolonger3.
respondingClick4.
EndTask.
Ifaprogramcrashesrepeatedly—Checkthesoftwaredocumentation.
Ifnecessary,uninstallandthenreinstalltheprogram.
NOTE:SoftwareusuallyincludesinstallationinstructionsinitsdocumentationorontheCD.
Ifthecomputerstopsrespondingorasolidbluescreenappears—CAUTION:Youmightlosedataifyouareunabletoperformanoperatingsystemshutdown.
Ifyouareunabletogetaresponsebypressingakeyonyourkeyboardormovingyourmouse,pressthepowerbuttonforatleast8to10secondsuntilthecomputerturnsoffandthenrestartyourcomputer.
44SolvingProblemsIfaprogramisdesignedforanearlierMicrosoftWindowsoperatingsystem—RuntheProgramCompatibilityWizard.
TheProgramCompatibilityWizardconfiguresaprogramsothatitrunsinanenvironmentsimilartoanearlierversionofMicrosoftWindowsoperatingsystemenvironments.
ToruntheProgramCompatibilityWizard:Click1.
Start→ControlPanel→Programs→RunprogramsmadeforpreviousversionsofWindows.
Inthewelcomescreen,click2.
Next.
Followtheinstructionsonthescreen.
3.
Ifyouhaveothersoftwareproblems—Backupyourfilesimmediately.
Useavirus-scanningprogramtochecktheharddriveorCDs.
SaveandcloseanyopenfilesorprogramsandshutdownyourcomputerthroughtheStartmenu.
Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation:Ensurethattheprogramiscompatible––withtheoperatingsysteminstalledonyourcomputer.
Ensurethatyourcomputermeetsthe––minimumhardwarerequirementsneededtorunthesoftware.
Seethesoftwaredocumentationforinformation.
Ensurethattheprogramisinstalledand––configuredproperly.
Verifythatthedevicedriversdonot––conflictwiththeprogram.
Ifnecessary,uninstallandthenreinstall––theprogram.
45DellSupportCenterTheDellSupportCenterhelpsyoufindtheservice,support,andsystem-specificinformationyouneed.
Tolaunchtheapplication,clicktheiconinthetaskbar.
TheDellSupportCenterhomepagedisplaysyourcomputer'smodelnumber,servicetag,expressservicecode,andservicecontactinformation.
Thehomepagealsoprovideslinkstoaccess:SelfHelp(Troubleshooting,Security,SystemPerformance,Network/Internet,Backup/Recovery,andWindowsoperatingsystem)Alerts(technicalsupportalertsrelevanttoyourcomputer)AssistancefromDell(TechnicalSupportwithDellConnect,CustomerService,TrainingandTutorials,How-ToHelpwithSolutionStation,andOnlineScanwithPCCheckUp)AboutYourSystem(SystemDocumentation,WarrantyInformation,SystemInformation,Upgrades&Accessories)FormoreinformationaboutDellSupportCenterandavailablesupporttools,clicktheServicestabatsupport.
dell.
com.
UsingSupportToolsINSPIRON46UsingSupportToolsMyDellDownloadsNOTE:MyDellDownloadsmaynotbeavailableinallregions.
Someofthesoftwarepre-installedonyournewcomputerdonotincludeabackupCDorDVD.
ThissoftwareisavailableatMyDellDownloads.
Fromthiswebsiteyoucandownloadavailablesoftwareforreinstallationorcreateyourownbackupmedia.
ToregisteranduseMyDellDownloads:Goto1.
downloadstore.
dell.
com/media.
Followtheinstructionsonthescreento2.
registeranddownloadthesoftware.
Reinstallorcreatebackupmediaofthe3.
softwareforfutureuse.
SystemMessagesIfyourcomputerhasanissueorerror,itmaydisplayaSystemMessagethatwillhelpyouidentifythecauseandactionneededtoresolvetheissue.
NOTE:Ifthemessageyoureceivedisnotlistedinthefollowingexamples,seethedocumentationforeithertheoperatingsystemortheprogramthatwasrunningwhenthemessageappeared.
AlternativelyyoucouldseetheDellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manualsorsee"ContactingDell"onpage67forassistance.
Alert!
Previousattemptsatbootingthissystemhavefailedatcheckpoint[nnnn].
Forhelpinresolvingthisproblem,pleasenotethischeckpointandcontactDellTechnicalSupport—Thecomputerfailedtocompletethebootroutinethreeconsecutivetimesforthesameerror.
ContactDell(see"ContactingDell"onpage67)forassistance.
47UsingSupportToolsCMOSchecksumerror—PossiblesystemboardfailureorRTCbatterylow.
Replacethebattery(seetheServiceManualatsupport.
dell.
com/manuals).
ContactDell(see"ContactingDell"onpage67)forassistance.
Hard-diskdrivefailure—Possiblehard-diskdrivefailureduringPOST.
ContactDell(see"ContactingDell"onpage67)forassistance.
Hard-diskdrivereadfailure—Possiblehard-diskdrivefailureduringHDDboottest.
ContactDell(see"ContactingDell"onpage67)forassistance.
CPUfanfailure—CPUfanhasfailed.
ReplacetheCPUfan(seetheServiceManualatsupport.
dell.
com/manuals).
Keyboardfailure—Keyboardfailureorloosecable.
Toreplacethekeyboard,seetheServiceManualatsupport.
dell.
com/manuals.
Nobootdeviceavailable—Nobootablepartitiononharddrive,theharddrivecableisloose,ornobootabledeviceexists.
Iftheharddriveisyourbootdevice,ensurethatthecablesareconnectedandthatthedriveisinstalledproperlyandpartitionedasabootdevice.
Entersystemsetupandensurethatthebootsequenceinformationiscorrect(seetheDellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manuals).
Notimertickinterrupt—Achiponthesystemboardmightbemalfunctioningortheremightbeasystemboardfailure.
ContactDell(see"ContactingDell"onpage67)forassistance.
USBovercurrenterror—DisconnecttheUSBdevice.
YourUSBdeviceneedsmorepowerforittofunctionproperly.
UseanexternalpowersourcetoconnecttheUSBdevice,orifyourdevicehastwoUSBcables,connectbothofthem.
48UsingSupportToolsCAUTION-HardDriveSELFMONITORINGSYSTEMhasreportedthataparameterhasexceededitsnormaloperatingrange.
Dellrecommendsthatyoubackupyourdataregularly.
Aparameteroutofrangemayormaynotindicateapotentialharddriveproblem—S.
M.
A.
R.
Terror,possibleharddrivefailure.
ContactDell(see"ContactingDell"onpage67)forassistance.
HardwareTroubleshooterIfadeviceiseithernotdetectedduringtheoperatingsystemsetuporisdetectedbutincorrectlyconfigured,youcanusetheHardwareTroubleshootertoresolvetheincompatibility.
TostarttheHardwareTroubleshooter:Click1.
Start→HelpandSupport.
Type2.
hardwaretroubleshooterinthesearchboxandpresstostartthesearch.
Inthesearchresults,selecttheoptionthat3.
bestdescribestheproblemandfollowtheremainingtroubleshootingsteps.
49UsingSupportToolsDellDiagnosticsIfyouexperienceaproblemwithyourcomputer,performthechecksin"LockupsandSoftwareProblems"onpage43andruntheDellDiagnosticsbeforeyoucontactDellfortechnicalassistance.
NOTE:DellDiagnosticsworksonlyonDellcomputers.
NOTE:TheDriversandUtilitiesdiscmaynotshipwithyourcomputer.
Ensurethatthedevicethatyouwanttotestdisplaysinthesystemsetupprogramandisactive.
PressduringPOST(PowerOnSelfTest)toentertheSystemSetup(BIOS)utility.
StarttheDellDiagnosticsfromyourharddriveorfromtheDriversandUtilitiesdisc.
StartingDellDiagnosticsFromYourHardDriveTheDellDiagnosticsislocatedonahiddendiagnosticutilitypartitiononyourharddrive.
NOTE:Ifyourcomputercannotdisplayascreenimage,contactDell(see"ContactingDell"onpage67).
Ensurethatthecomputerisconnectedtoan1.
electricaloutletthatisknowntobeworkingproperly.
Turnon(orrestart)yourcomputer.
2.
WhentheDELL3.
logoappears,pressimmediately.
SelectDiagnosticsfromthebootmenuandpress.
ThismayinvokethePre-BootSystemAssessment(PSA)onyourcomputer.
50UsingSupportToolsNOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
NOTE:Ifyouseeamessagestatingthatnodiagnosticsutilitypartitionhasbeenfound,runtheDellDiagnosticsfromtheDriversandUtilitiesdisc.
IfPSAisinvoked:ThePSAwillstartrunningtests.
a.
IfthePSAcompletessuccessfully,theb.
followingmessageisdisplayed:"Noproblemshavebeenfoundwiththissystemsofar.
DoyouwanttoruntheremainingmemorytestsThiswilltakeabout30minutesormore.
Doyouwanttocontinue(Recommended).
"Ifyouareexperiencingmemoryissues,c.
press,otherwisepress.
Thefollowingmessageisdisplayed:"BootingDellDiagnosticUtilityPartition.
Pressanykeytocontinue.
"Pressanykeytogotothed.
ChooseAnOptionwindow.
IfPSAisnotinvoked:PressanykeytostarttheDellDiagnosticsfromthediagnosticutilitypartitiononyourharddriveandtogototheChooseAnOptionwindow.
Selectthetestyouwanttorun.
4.
Ifyouencounteraproblemduringatest,5.
amessagewiththeerrorcodeandadescriptionoftheproblemwillappearonyourscreen.
WritedowntheerrorcodeandproblemdescriptionandcontactDell(see"ContactingDell"onpage67).
51UsingSupportToolsNOTE:TheServiceTagforyourcomputerisdisplayedatthetopofeachtestscreen.
TheServiceTaghelpsyouidentifyyourcomputerwhenyoucontactDell.
Whenthetestscomplete,closethetest6.
screentoreturntotheChooseAnOptionwindow.
ToexittheDellDiagnosticsandtorestartthe7.
computer,clickExit.
StartingDellDiagnosticsFromtheDriversandUtilitiesDiscNOTE:TheDriversandUtilitiesdiscmaynotshipwithyourcomputer.
NOTE:Yourcomputerdoesnothaveaninternalopticaldrive.
Useanexternalopticaldriveoranyexternalstoragedevicefortheproceduresthatinvolvediscs.
Insertthe1.
DriversandUtilitiesdisc.
Shutdownandrestartthecomputer.
2.
WhentheDELLlogoappears,pressimmediately.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
52UsingSupportToolsNOTE:Thenextstepschangethebootsequenceforonetimeonly.
Onthenextstart-up,thecomputerbootsaccordingtothedevicesspecifiedinthesystemsetupprogram.
Whenthebootdevicelistappears,highlight3.
CD/DVD/CD-RWandpress.
Selectthe4.
BootfromCD-ROMoptionfromthemenuthatappearsandpress.
Type5.
1tostarttheCDmenuandpresstoproceed.
Select6.
Runthe32BitDellDiagnosticsfromthenumberedlist.
Ifmultipleversionsarelisted,selecttheversionappropriateforyourcomputer.
Selectthetestyouwanttorun.
7.
Ifyouencounteraproblemduringatest,8.
amessagewiththeerrorcodeandadescriptionoftheproblemwillappearonyourscreen.
WritedowntheerrorcodeandproblemdescriptionandcontactDell(see"ContactingDell"onpage67).
NOTE:TheServiceTagforyourcomputerisdisplayedatthetopofeachtestscreen.
TheServiceTaghelpsyouidentifyyourcomputerwhenyoucontactDell.
Whenthetestscomplete,closethetest9.
screentoreturntotheChooseAnOptionwindow.
ToexittheDellDiagnosticsandrestartthe10.
computer,clickExit.
Removethe11.
DriversandUtilitiesdisc.
53Youcanrestoretheoperatingsystemonyourcomputerusinganyofthefollowingoptions:CAUTION:UsingDellFactoryImageRestoreortheOperatingSystemdiscpermanentlydeletesalldatafilesonyourcomputer.
Ifpossible,backupyourdatafilesbeforeusingtheseoptions.
OptionUseSystemRestoreasthefirstsolutionDellDataSafeLocalBackupwhenSystemRestoredoesnotresolveyourproblemSystemrecoverymediawhenoperatingsystemfailurepreventstheuseofSystemRestoreandDataSafeLocalBackupwheninstallingthefactoryimageonanewlyinstalledharddriveDellFactoryImageRestoretorestoreyourcomputertotheoperatingstateitwasinwhenyoureceivedyourcomputerOperatingSystemdisctoreinstallonlytheoperatingsystemonyourcomputerNOTE:TheOperatingSystemdiscmaynotshipwithyourcomputer.
RestoringYourOperatingSystemINSPIRON54RestoringYourOperatingSystemSystemRestoreTheWindowsoperatingsystemsprovideaSystemRestoreoptionwhichallowsyoutoreturnyourcomputertoanearlieroperatingstate(withoutaffectingdatafiles)ifchangestothehardware,software,orothersystemsettingshaveleftthecomputerinanundesirableoperatingstate.
AnychangesthatSystemRestoremakestoyourcomputerarecompletelyreversible.
CAUTION:Makeregularbackupsofyourdatafiles.
SystemRestoredoesnotmonitoryourdatafilesorrecoverthem.
StartingSystemRestoreClick1.
Start.
Inthesearchbox,type2.
SystemRestoreandpress.
NOTE:TheUserAccountControlwindowmayappear.
Ifyouareanadministratoronthecomputer,clickContinue;otherwise,contactyouradministratortocontinuethedesiredaction.
Click3.
Nextandfollowtheinstructionsonthescreen.
IntheeventthatSystemRestoredidnotresolvetheissue,youmayundothelastsystemrestore.
UndoingtheLastSystemRestoreNOTE:Beforeyouundothelastsystemrestore,saveandcloseallopenfilesandexitanyopenprograms.
Donotalter,open,ordeleteanyfilesorprogramsuntilthesystemrestorationiscomplete.
Click1.
Start.
Inthesearchbox,type2.
SystemRestoreandpress.
Click3.
UndomylastrestorationandclickNextandfollowtheinstructionsonthescreen.
55RestoringYourOperatingSystemDellDataSafeLocalBackupCAUTION:UsingDellDataSafeLocalBackuppermanentlyremovesanyprogramsordriversinstalledafteryoureceivedyourcomputer.
PreparebackupmediaofapplicationsyouneedtoinstallonyourcomputerbeforeusingDellDataSafeLocalBackup.
UseDellDataSafeLocalBackuponlyifSystemRestoredidnotresolveyouroperatingsystemproblem.
CAUTION:AlthoughDellDatasafeLocalBackupisdesignedtopreservethedatafilesonyourcomputer,itisrecommendedthatyoubackupyourdatafilesbeforeusingtheDellDataSafeLocalBackup.
NOTE:DellDataSafeLocalBackupmaynotbeavailableinallregions.
NOTE:IfDellDataSafeLocalBackupisnotavailableonyourcomputer,useDellFactoryImageRestore(see"DellFactoryImageRestore"onpage58)torestoreyouroperatingsystem.
YoucanuseDellDataSafeLocalBackuptorestoreyourharddrivetotheoperatingstateitwasinwhenyoupurchasedyourcomputer,whilepreservingthedatafiles.
DellDataSafeLocalBackupallowsyouto:BackupandrestoreyourcomputertoanearlieroperatingstateCreatesystemrecoverymediaDellDataSafeLocalBackupBasicTorestorethefactoryimagewhilepreservingthedatafiles:Turnoffyourcomputer.
1.
Disconnectallthedevices(USBdrive,2.
printer,etc.
)connectedtothecomputerandremoveanynewlyaddedinternalhardware.
NOTE:DonotdisconnecttheACadapter.
Turnonyourcomputer.
3.
WhentheDELL4.
logoappears,pressseveraltimestoaccesstheAdvancedBootOptionswindow.
56RestoringYourOperatingSystemNOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Select5.
RepairYourComputer.
Select6.
DellFactoryImageRecoveryandDataSafeOptionsandfollowtheinstructionsonthescreen.
NOTE:Therestorationprocessmaytakeanhourormoredependingonthesizeofthedatatoberestored.
NOTE:Formoreinformation,seetheknowledgebasearticle353560atsupport.
dell.
com.
UpgradingtoDellDataSafeLocalBackupProfessionalNOTE:DellDataSafeLocalBackupProfessionalmaybeinstalledonyourcomputer,ifyouordereditatthetimeofpurchase.
DellDataSafeLocalBackupProfessionalprovidesadditionalfeaturesthatallowyouto:BackupandrestoreyourcomputerbasedonfiletypesBackupfilestoalocalstoragedeviceScheduleautomatedbackupsToupgradetoDellDataSafeLocalBackupProfessional:Double-clicktheDellDataSafeLocalBackup1.
icononthetaskbar.
Click2.
UpgradeNow!
Followtheinstructionsonthescreento3.
completetheupgrade.
57RestoringYourOperatingSystemSystemRecoveryMediaCAUTION:Althoughthesystemrecoverymediaisdesignedtopreservethedatafilesonyourcomputer,itisrecommendedthatyoubackupyourdatafilesbeforeusingthesystemrecoverymedia.
Youcanusethesystemrecoverymedia,createdusingDellDataSafeLocalBackup,toreturnyourharddrivetotheoperatingstateitwasinwhenyoupurchasedthecomputerwhilepreservingthedatafilesonyourcomputer.
Usethesystemrecoverymediaincaseof:Operatingsystemfailurethatpreventstheuseofrecoveryoptionsthatareinstalledonyourcomputer.
Harddrivefailurethatpreventsdatafrombeingrecovered.
Torestorethefactoryimageofyourcomputerusingthesystemrecoverymedia:InsertthesystemrecoverydiscorUSBkey1.
andrestartthecomputer.
WhentheDELL2.
logoappears,pressimmediately.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Selecttheappropriatebootdevicefromthe3.
listandpress.
Followtheinstructionsonthescreento4.
completetherecoveryprocess.
58RestoringYourOperatingSystemDellFactoryImageRestoreCAUTION:UsingDellFactoryImageRestorepermanentlydeletesalldataontheharddriveandremovesanyprogramsordriversinstalledafteryoureceivedyourcomputer.
Ifpossible,backupthedatabeforeusingthisoption.
UseDellFactoryImageRestoreonlyifSystemRestoredidnotresolveyouroperatingsystemproblem.
NOTE:DellFactoryImageRestoremaynotbeavailableincertaincountriesoroncertaincomputers.
NOTE:IfDellFactoryImageRestoreisnotavailableonyourcomputer,useDellDataSafeLocalBackup(see"DellDataSafeLocalBackup"onpage55)torestoreyouroperatingsystem.
UseDellFactoryImageRestoreonlyasthelastmethodtorestoreyouroperatingsystem.
Thisoptionrestoresyourharddrivetotheoperatingstateitwasinwhenyoupurchasedthecomputer.
Anyprogramsorfilesaddedsinceyoureceivedyourcomputer—includingdatafiles—arepermanentlydeletedfromtheharddrive.
Datafilesincludedocuments,spreadsheets,e-mailmessages,digitalphotos,musicfiles,andsoon.
Ifpossible,backupalldatabeforeusingDellFactoryImageRestore.
StartingDellFactoryImageRestoreTurnonthecomputer.
1.
WhentheDELL2.
logoappears,pressseveraltimestoaccesstheAdvancedBootOptionswindow.
NOTE:Ifyouwaittoolongandtheoperatingsystemlogoappears,continuetowaituntilyouseetheMicrosoftWindowsdesktop;then,shutdownyourcomputerandtryagain.
Select3.
RepairYourComputer.
TheSystemRecoveryOptionswindowappears.
Selectakeyboardlayoutandclick4.
Next.
59RestoringYourOperatingSystemToaccesstherecoveryoptions,logonas5.
alocaluser.
Toaccessthecommandprompt,typeadministratorintheUsernamefield,thenclickOK.
Click6.
DellFactoryImageRestore.
TheDellFactoryImageRestorewelcomescreenappears.
NOTE:Dependinguponyourconfiguration,youmayneedtoselectDellFactoryTools,thenDellFactoryImageRestore.
Click7.
Next.
TheConfirmDataDeletionscreenappears.
NOTE:IfyoudonotwanttoproceedwithDellFactoryImageRestore,clickCancel.
Selectthecheckboxtoconfirmthatyou8.
wanttocontinuereformattingtheharddriveandrestoringthesystemsoftwaretothefactorycondition,thenclickNext.
Therestoreprocessbeginsandmaytakefiveormoreminutestocomplete.
Amessageappearswhentheoperatingsystemandfactory-installedapplicationshavebeenrestoredtofactorycondition.
Click9.
Finishtorestartthecomputer.
60Ifyouexperienceaproblemwithyourcomputer,youcancompletethefollowingstepstodiagnoseandtroubleshoottheproblem:See"SolvingProblems"onpage1.
39forinformationandproceduresthatpertaintotheproblemyourcomputerisexperiencing.
Seethe2.
DellTechnologyGuideonyourharddriveoratsupport.
dell.
com/manualsformoretroubleshootinginformation.
See"DellDiagnostics"onpage3.
49forproceduresonhowtorunDellDiagnostics.
Filloutthe"DiagnosticChecklist"on4.
page66.
UseDell'sextensivesuiteofonlineservices5.
availableatDellSupport(support.
dell.
com)forhelpwithinstallationandtroubleshootingprocedures.
See"OnlineServices"onpage62foramoreextensivelistofDellSupportonline.
Iftheprecedingstepshavenotresolvedthe6.
problem,see"BeforeYouCall"onpage65.
NOTE:CallDellSupportfromatelephonenearoratthecomputersothatthesupportstaffcanassistyouwithanynecessaryprocedures.
NOTE:Dell'sExpressServiceCodesystemmaynotbeavailableinallcountries.
WhenpromptedbyDell'sautomatedtelephonesystem,enteryourExpressServiceCodetoroutethecalldirectlytothepropersupportpersonnel.
IfyoudonothaveanExpressServiceCode,opentheDellAccessoriesfolder,double-clicktheExpressServiceCodeicon,andfollowthedirections.
NOTE:SomeoftheservicesarenotalwaysavailableinalllocationsoutsidethecontinentalU.
S.
CallyourlocalDellrepresentativeforinformationonavailability.
GettingHelpINSPIRON61GettingHelpTechnicalSupportandCustomerServiceDell'ssupportserviceisavailabletoansweryourquestionsaboutDellhardware.
Oursupportstaffusecomputer-baseddiagnosticstoprovidefast,accurateanswers.
TocontactDell'ssupportservice,see"BeforeYouCall"onpage65andthenseethecontactinformationforyourregionorgotosupport.
dell.
com.
DellConnectDellConnectisasimpleonlineaccesstoolthatallowsaDellserviceandsupportassociatetoaccessyourcomputerthroughabroadbandconnection,diagnoseyourproblemandrepairitallunderyoursupervision.
Formoreinformation,gotowww.
dell.
com/dellconnect.
62GettingHelpOnlineServicesYoucanlearnaboutDellproductsandservicesonthefollowingwebsites:www.
dell.
comwww.
dell.
com/ap(Asian/Pacificcountriesonly)www.
dell.
com/jp(Japanonly)www.
euro.
dell.
com(Europeonly)www.
dell.
com/la(LatinAmericanandCaribbeancountries)www.
dell.
ca(Canadaonly)YoucanaccessDellSupportthroughthefollowingwebsitesande-mailaddresses:DellSupportwebsitessupport.
dell.
comsupport.
jp.
dell.
com(Japanonly)support.
euro.
dell.
com(Europeonly)supportapj.
dell.
com(AsiaPacificonly)DellSupporte-mailaddressesmobile_support@us.
dell.
comsupport@us.
dell.
comla-techsupport@dell.
com(LatinAmericaandCaribbeancountriesonly)apsupport@dell.
com(Asian/Pacificcountriesonly)DellMarketingandSalese-mailaddressesapmarketing@dell.
com(Asian/Pacificcountriesonly)sales_canada@dell.
com(Canadaonly)Anonymousfiletransferprotocol(FTP)ftp.
dell.
comLoginasuser:anonymous,anduseyoure-mailaddressasyourpassword.
63GettingHelpAutomatedOrder-StatusServiceTocheckonthestatusofanyDellproductsthatyouhaveordered,youcangotosupport.
dell.
com,oryoucancalltheautomatedorder-statusservice.
Arecordingpromptsyoufortheinformationneededtolocateandreportonyourorder.
Ifyouhaveaproblemwithyourorder,suchasmissingparts,wrongparts,orincorrectbilling,contactDellforcustomerassistance.
Haveyourinvoiceorpackingsliphandywhenyoucall.
Forthetelephonenumbertocallforyourregion,see"ContactingDell"onpage67.
ProductInformationIfyouneedinformationaboutadditionalproductsavailablefromDell,orifyouwouldliketoplaceanorder,visitwww.
dell.
com.
Forthetelephonenumbertocallforyourregionortospeaktoasalesspecialist,see"ContactingDell"onpage67.
64GettingHelpReturningItemsforRepairUnderWarrantyorforCreditPrepareallitemsbeingreturned,whetherforrepairorcredit,asfollows:NOTE:BeforeyoureturntheproducttoDell,makesuretobackupanydataontheharddrive(s)andonanyotherstoragedeviceintheproduct.
Removeanyandallconfidential,proprietaryandpersonalinformation,aswellasremovablemedia,suchasCDsandmediacards.
Dellisnotresponsibleforanyofyourconfidential,proprietaryorpersonalinformation;lostorcorrupteddata;ordamagedorlostremovablemediathatmaybeincludedwithyourreturn.
CallDelltoobtainaReturnMaterial1.
AuthorizationNumber,andwriteitclearlyandprominentlyontheoutsideofthebox.
Forthetelephonenumbertocallyourregion,see"ContactingDell"onpage67.
Includeacopyoftheinvoiceandaletter2.
describingthereasonforthereturn.
IncludeacopyoftheDiagnosticsChecklist(see3.
"DiagnosticChecklist"onpage66),indicatingtheteststhatyouhaverunandanyerrormessagesreportedbytheDellDiagnostics(see"DellDiagnostics"onpage49).
Includeanyaccessoriesthatbelongwiththe4.
item(s)beingreturned(powercables,software,guides,andsoon)ifthereturnisforcredit.
Packtheequipmenttobereturnedinthe5.
original(orequivalent)packingmaterials.
NOTE:Youareresponsibleforpayingshippingexpenses.
Youarealsoresponsibleforinsuringanyproductreturned,andyouassumetheriskoflossduringshipmenttoDell.
CollectOnDelivery(C.
O.
D.
)packagesarenotaccepted.
NOTE:ReturnsthataremissinganyoftheprecedingrequirementswillberefusedatDell'sreceivingdockandreturnedtoyou.
65GettingHelpBeforeYouCallNOTE:HaveyourExpressServiceCodereadywhenyoucall.
ThecodehelpsDell'sautomated-supporttelephonesystemdirectyourcallmoreefficiently.
YoumayalsobeaskedforyourServiceTag.
LocatingYourServiceTagTheServiceTagforyourcomputercanbefoundonalabelatthebottomofyourcomputer.
11ServiceTag66GettingHelpRemembertofilloutthefollowingDiagnosticChecklist.
Ifpossible,turnonyourcomputerbeforeyoucallDellforassistanceandcallfromatelephoneatornearthecomputer.
Youmaybeaskedtotypesomecommandsatthekeyboard,relaydetailedinformationduringoperations,ortryothertroubleshootingstepspossibleonlyatthecomputeritself.
Ensurethatthecomputerdocumentationisavailable.
DiagnosticChecklistName:Date:Address:Phonenumber:ServiceTag(barcodeonthebackorbottomofthecomputer):ExpressServiceCode:ReturnMaterialAuthorizationNumber(ifprovidedbyDellsupporttechnician):Operatingsystemandversion:Devices:Expansioncards:AreyouconnectedtoanetworkYes/NoNetwork,version,andnetworkadapter:Programsandversions:67GettingHelpSeeyouroperatingsystemdocumentationtodeterminethecontentsofthecomputer'sstart-upfiles.
Ifthecomputerisconnectedtoaprinter,printeachfile.
Otherwise,recordthecontentsofeachfilebeforecallingDell.
Errormessage,beepcode,ordiagnosticcode:Descriptionofproblemandtroubleshootingproceduresyouperformed:ContactingDellForcustomersintheUnitedStates,call800-WWW-DELL(800-999-3355).
NOTE:IfyoudonothaveanactiveInternetconnection,youcanfindcontactinformationonyourpurchaseinvoice,packingslip,bill,orDellproductcatalog.
Dellprovidesseveralonlineandtelephone-basedsupportandserviceoptions.
Availabilityvariesbycountryandproduct,andsomeservicesmaynotbeavailableinyourarea.
TocontactDellforsales,technicalsupport,orcustomerserviceissues:Visit1.
www.
dell.
com/contactdell.
Selectyourcountryorregion.
2.
Selecttheappropriateserviceorsupportlink3.
basedonyourrequirement.
ChoosethemethodofcontactingDellthatis4.
convenientforyou.
68FindingMoreInformationandResourcesIfyouneedto:See:reinstallyouroperatingsystem"SystemRecoveryMedia"onpage57runadiagnosticprogramforyourcomputer"DellDiagnostics"onpage49reinstallsystemsoftware"MyDellDownloads"onpage46findmoreinformationabouttheMicrosoftWindowsoperatingsystemandfeaturessupport.
dell.
comupgradeyourcomputerwithneworadditionalcomponentslikeanewharddrivereinstallorreplaceawornordefectiveparttheServiceManualatsupport.
dell.
com/manualsNOTE:Insomecountries,openingandreplacingpartsofyourcomputermayvoidyourwarranty.
Checkyourwarrantyandreturnpoliciesbeforeworkinginsideyourcomputer.
INSPIRON69FindingMoreInformationandResourcesIfyouneedto:See:findsafetybestpracticesinformationforyourcomputerreviewWarrantyinformation,TermsandConditions(U.
S.
only),Safetyinstructions,Regulatoryinformation,Ergonomicsinformation,andEndUserLicenseAgreementthesafetyandregulatorydocumentsthatshippedwithyourcomputerandalsoseetheRegulatoryComplianceHomepageatwww.
dell.
com/regulatory_compliancefindyourServicetag/ExpressServiceCode—Youmustusetheservicetagtoidentifyyourcomputeronsupport.
dell.
comortocontacttechnicalsupportthebottomofyourcomputertheDellSupportCenter.
TolaunchtheDellSupportCenter,clicktheiconinthetaskbar.
finddriversanddownloads;readmefilesaccesstechnicalsupportandproducthelpcheckonyourorderstatusfornewpurchasesfindsolutionsandanswerstocommonquestionslocateinformationforlast-minuteupdatesabouttechnicalchangestoyourcomputeroradvancedtechnical-referencematerialfortechniciansorexperienceduserssupport.
dell.
com70ComputerModelDellInspiron1121SystemInformationProcessortypeIntelCorei3ChipsetIntelHM57MemoryMemorymoduleconnectortwouser-accessibleSODIMMconnectorsMemorymodulecapacities1GB,2GB,and4GBMemorytype1333MHz(operatesat800MHz)DDR3SpecificationsThissectionprovidesinformationthatyoumayneedwhensettingup,updatingdriversfor,andupgradingyourcomputer.
NOTE:Offeringsmayvarybyregion.
Formoreinformationregardingtheconfigurationofyourcomputer,clickStart→HelpandSupportandselecttheoptiontoviewinformationaboutyourcomputer.
INSPIRON71SpecificationsMemoryMinimummemory2GBMaximummemory8GBNOTE:Forinstructionsonupgradingthememory,seetheServiceManualatsupport.
dell.
com/manuals.
ConnectorsAudioonemicrophone-inconnector,onestereoheadphones/speakersconnector,onedigitalmicrophoneMini-Cardonehalf-sizeMini-Cardslotonefull-sizeMini-CardslotNetworkadapteroneRJ45connectorConnectorsUSBthreefour-pinUSB2.
0-compliantconnectorsHDMIone19-pinconnectorVGAone15-pinconnectorAntenna-inoneMCXconnector(onsupportedmodels)SIMcardoneSIM/USIMslot(optional)MediaCardReaderone7-in-1slot72SpecificationsMediaCardReaderCardssupportedSecureDigital(SD)MemorycardSecureDigitalHighCapacity(SDHC)MemoryStickMemoryStickPROMultiMediaCard(MMC)MMC+xD-PictureCardCommunicationsNetworkadapter10/100EthernetLANonsystemboardWirelessWLANWi-Fia/b/g/n;WWAN/GPS;WiMAXAudioAudiocontrollerALC259-GRSpeaker2x1.
5wattspeakersVolumecontrolssoftwareprogrammenusandmediacontrolsVideoVideocontrollerIntelHDgraphicsVideomemoryupto1.
7GBofsharedmemoryCameraType1.
3megapixelVideoresolution1280x1024(maximum)73SpecificationsDisplayType11.
6-inchHDWLEDTrueLifeDimensions:Height144mm(5.
7inches)Width256.
12mm(10.
1inches)Diagonal293.
83mm(11.
6inches)Maximumresolution1366x768at262KcolorsRefreshrate60HzOperatingangle0°(closed)to130°DisplayHorizontalviewingangle±40°minVerticalviewingangle+15°/–30°minPixelpitch0.
1875x0.
1875mmControlsbrightnesscanbecontrolledthroughkeyboardshortcutsKeyboardNumberofkeys86(U.
S.
andCanada)74SpecificationsTouchPadX/Ypositionresolution(graphicstablemode)240cpiSize:Width74mm(2.
91inches)sensor-activeareaHeight34mm(1.
34inches)rectangleBattery6-cell"smart"lithiumion:Height21.
71mm(0.
85inches)Width207mm(8.
15inches)Depth51.
83mm(2.
04inches)Weight0.
32kg(0.
71lb)Voltage11.
1VDCChargetime(approximate):4hours(whenthecomputeristurnedoff)Operatingtimebatteryoperatingtimevariesdependingonoperatingconditions.
Coin-cellbatteryCR-203275SpecificationsACAdapterNOTE:UseonlyACadaptersspecifiedforusewithyourcomputer.
Seethesafetyinformationthatshippedwithyourcomputer.
Inputvoltage100–240VACInputcurrent1.
5AInputfrequency50–60HzOutputpower65WOutputcurrent3.
34ARatedoutputvoltage19.
5VDCTemperaturerange:Operating0°to40°C(32°to104°F)Storage–40°to70°C(–40°to158°F)PhysicalHeight(Fronttoback)24.
2mmto35mm(0.
95inchesto1.
38inches)Width292mm(11.
49inches)Depth205mm(8.
07inches)Weight(with6-cellbattery)configurabletolessthan1.
55kg(3.
42lb)76SpecificationsComputerEnvironmentTemperaturerange:Operating0°to35°C(32°to95°F)Storage–40°to65°C(–40°to149°F)Relativehumidity(maximum):Operating10%to90%(non-condensing)Storage5%to95%(non-condensing)Maximumvibration(usingarandomvibrationspectrumthatsimulatesuserenvironment):Operating0.
66GRMSNon-Operating1.
30GRMSComputerEnvironmentMaximumshock(foroperating—measuredwithDellDiagnosticsrunningontheharddriveanda2-mshalf-sinepulse;fornon-operating—measuredwithharddriveinhead-parkedpositionanda2-mshalf-sinepulse):Operating110GNon-Operating160GAltitude(maximum):Operating–15.
2to3048m(–50to10,000ft)Storage–15.
2to10,668m(–50to35,000ft)AirbornecontaminantlevelG2orlowerasdefinedbyISA-S71.
04-198577AppendixMacrovisionProductNoticeThisproductincorporatescopyrightprotectiontechnologythatisprotectedbymethodclaimsofcertainU.
S.
patentsandotherintellectualpropertyrightsownedbyMacrovisionCorporationandotherrightsowners.
UseofthiscopyrightprotectiontechnologymustbeauthorizedbyMacrovisionCorporation,andisintendedforhomeandotherlimitedviewingusesonlyunlessotherwiseauthorizedbyMacrovisionCorporation.
Reverseengineeringordisassemblyisprohibited.
INSPIRON78AppendixInformationforNOM,orOfficialMexicanStandard(OnlyforMexico)Thefollowinginformationisprovidedinthedevice(s)describedinthisdocumentinaccordancewiththerequirementsoftheOfficialMexicanStandard(NOM):Importer:DellMéxicoS.
A.
deC.
V.
PaseodelaReforma2620–Flat11°Col.
LomasAltas11950México,D.
F.
RegulatorymodelnumberVoltageFrequencyElectricityconsumptionOutputvoltageOutputintensityP07T100-240VAC50-60Hz1.
50A19.
50VDC3.
34AFordetails,readthesafetyinformationthatshippedwithyourcomputer.
Foradditionalsafetybestpracticesinformation,seetheRegulatoryComplianceHomepageatwww.
dell.
com/regulatory_compliance.
79Aairflow,allowing5Bbackupandrecovery55CcallingDell65CDs,playingandcreating36computercapabilities36computer,settingup5ContactingDellonline67customerservice61Ddamage,avoiding5DataSafeLocalBackup55DellConnect61DellFactoryImageRestore58DellSupportCenter45DiagnosticChecklist66driversanddownloads69DVDs,playingandcreating36Ee-mailaddressesfortechnicalsupport62Ffindingmoreinformation68FTPlogin,anonymous62IndexINSPIRON80IndexHharddriveactivitylight25hardwareproblemsdiagnosing48HardwareTroubleshooter48helpgettingassistanceandsupport60IInternetconnection16ISPInternetServiceProvider16Mmemoryproblemssolving42Nnetworkconnectionfixing40PPower/batteryindicatorlight25powerproblems,solving41powerstrips,using6problems,solving39productsinformationandpurchasing63Rresources,findingmore68Ssetup,beforeyoubegin5shippingproductsforreturnorrepair6481Indexsoftwarefeatures36softwareproblems43solvingproblems39specifications70supporte-mailaddresses62supportsitesworldwide62SystemMessages46SystemRestore53Vventilation,ensuring5Wwarrantyreturns64WindowsProgramCompatibilityWizard44setup9Windows,reinstalling53wirednetworknetworkcable,connecting7wirelessnetworkconnection400TFV88A00PrintedintheU.
S.
A.
www.
dell.
com|support.
dell.
com