二十九日酒店管理LL HOW TO BID FAREWELL TO THE GUESTS——集团连锁酒店管理公司2032（叶予舜）

酒店管理LLHOW TO BID FAREWELL TO THE GUESTS——集团连锁酒店管理公司HOWTO BID FAREWELL TO THE GUESTS

GUEST EXPECTATION:

That upon departure Iam thanked for myvisit and requested to come backsoon again.

Why is this task important foryou and our guests?

Answers:

1. To maximize guests satisfaction.

2. Toensure the guests isthanked fortheirvisit

3. To ensure the guests iswelcomed backfor next time

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叶予舜 二〇二〇年四月二十九日星期三

Now ask the trainee to practice the task from start to end to test competency.Summary questions:

1.Whyshould you helpthe guestwiththe chairand coat?

2.Whyshould youwalkahead of the guests?

3.Whyshouldyou pointtothedoor?

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叶予舜 二〇二〇年四月二十九日星期三

4.Whyshouldyoudosowithaful larm length?

5.Whyshouldyoustand onthe side?

6.Whyshouldyouthanktheguest?

7.Whyshouldyousmi lewithafriendlytone?

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