二十九日酒店管理RS HOW TO BID FAREWELL——集团连锁酒店管理公司2032（叶予舜）

酒店管理RSHOW TO BID FAREWELL——集团连锁酒店管理公司

HOWTO BID FAREWELL WHEN LEAVING THE ROOM

GUEST EXPECTATION:

That upon departure from the room the guest is thanked and bid farewel l in a respective manner byfriendly and smi l ing staff facing the guest.

Why is this task important foryou and our guests?

Answers:

1. To maximize guests satisfaction

2. Toensure the guests are thanked when leavingthe room

3. To ensure the farewel l is proper and respectful ly

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叶予舜 二〇二〇年四月二十九日星期三

Now ask the trainee to practice the task from start to end to test competency.

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叶予舜 二〇二〇年四月二十九日星期三

Summary questions:

1.Whyshould you face the guests?

2.Whyshould you searcheye contact?

3.Whyshould you remainthe eye contact?

4.Whyshould you use afriendlyvoice?

5.Whyshould you always use the guest’ s name?

6.Whyshouldyougreetand thankoften?

7.Whyshouldyou be pol ite?

8.Whyshould you leavethe room quickly?

9.Whyshould you closethe doorgently?

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