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PrivacyPolicyThisPrivacyPolicydescribespoliciesandpracticesofChinaMobileInternationalLimited("CMI")anditssubsidiaries,affiliatesandassociatedcompany(collectively,the"Company"),inthecollection,use,disclosureandtransmissionofyourpersonalinformation.
ThisPrivacyPolicyissubjecttotheprivacypolicyofthespecifiedproductsand/orservicesofCMIand/oritsaffiliates.
CMI("we","us"or"our")strivetocomplywithapplicabledataprotectionandprivacylegislationandregulations("ApplicableLaws"),thatmayinclude,withoutlimitation,thePersonalData(Privacy)Ordinance(Cap.
486)oftheLawsofHongKongSpecialAdministrativeRegion(the"PDPO")andtheDataProtectionAct2018ofUnitedKingdom(the"DPA")andtheRegulation(EU)2016/679(GeneralDataProtectionRegulation)("GDPR").
TothemaximumextentpermittedbyApplicableLaws,andsubjecttoyourvalidconsentwhererequiredbyApplicableLaws,yourcontinueduseofthiswebsiteafternoticeshallconstituteyouracceptanceofthisPrivacyPolicy.
WemayoccasionallyupdatethisPrivacyPolicytoreflectchangesinoursoftwareand/orproductsandcustomerfeedback,orchangesofApplicableLaws.
WhenwepostchangestothisPrivacyPolicy,wewillupdatethe"lastrevised"dateatthebottomofthePrivacyPolicy.
PleasereadthisPrivacyPolicythroughandcomebackregularly.
ThisPrivacyPolicymaybetranslatedintootherlanguagesforreferencepurpose.
IfthereisanyinconsistencyorconflictbetweentheEnglishversionandotherversionsofthisPrivacyPolicy,theEnglishversionshallalwaysprevail.
Personalinformationwecollect1.
Inordertoprovideproductsorservices,wemaycollectinformationaboutyoufromtimetotime,including(butnotlimitedto)informationinthefollowingcategories:(a)Identificationdata(e.
g.
name,address,telephonenumber,mobilenumber);(b)Electronicidentificationdata(e.
g.
IPaddresses,cookies);(c)Informationaboutyourusageofandinteractionwithourmobileapplications,computerprograms,software,products,andwebsites(includingcomputer,platform,deviceandconnectioninformation,clientperformanceinformation,errorreports,devicecapability,bandwidth,statisticsonpageviews,browsertypeandusagestatistics);(d)Trafficdata(dataprocessedforthepurposeoftheconveyanceofcommunicationsorthebilling);(e)Paymentdetails,includingthecreditcardandbankinformation;(f)Contactdetails,includingcontactpersonname,telephonenumber,faxnumberoremailaddressetc.
Youarenotobligedtosupplytousyourpersonaldata,however,wemaybeunabletoprovideyouwiththerequiredgoodsandservicesifwedonothavecertaintypesofpersonaldatafromyou.
Inordertoenhanceyourcustomerexperience,furtherpersonaldatamayalsobecollectedonavoluntarybasissuchasyourage,dateofbirth,gender,education,profession,salaryrange,hobbies,interestsandleisureactivities,otherrelatedproductsandservicessubscribed,familyandhouseholddemographics,andetc.
Wewillindicateintherelevantformsorapplicationwhethertheprovisionoftherequiredpersonaldataisonavoluntarybasis.
Inaddition,youronlinesessiondatamayalsobecollectedindirectlyonanaggregatedandanonymousbasis.
Useofyourpersonalinformation2.
Ourprimarypurposeincollectinginformationistoprovideyouwithasafe,smooth,efficient,andcustomizedexperience.
SubjecttoyourvalidconsentwhererequiredbyApplicableLaws,wecollectanduse,orhavethirdpartyserviceprovidersactingonbehalfofuscollectingandusing,personaldatarelatingtoyou,aspermittedornecessaryto:provideyouwithphone,internetcommunication,and/orotherproducts;take,processordeliverordersmadeviaourwebsites,invoiceyouornotifyyouofthestatusofyourorder;provideotherservicesforyou(asdescribedwhenwecollecttheinformation);administer,operateandmanageloyaltyprograms;communicatewithyoubyemail,phone,mailorothermeans;processpaymentinstructions,billingandrefund;provideyouwithcustomersupportandtroubleshootproblems;compareinformationforaccuracy;informyouaboutserviceupdatesandfaults;requestfeedbackorparticipationinonlinesurveys;handleenquiries,complaintsandfeedbacks;resolvedisputes;verifyyouridentity;conductinternalresearch;designandimproveourproducts,softwareandwebsites;planandcarryoutourmarketingorpromotionaloperations/offersandsimilarevents;offercertainfreeofchargesoftware,featuresandwebsites,throughthesupportofadvertising;processdebtrecoveryandcreditchecking;obtainlegaladviceandestablishlegalclaimsordefencesandinlegalproceedings;protectyourandCMI'sinterests,includinginparticulartoenforceourTermsandConditionsandpreventandfightagainstfraud,(together,thePurposes).
Disclosureandtransferofyourpersonalinformation3.
Exceptasprovidedbelow,wewillnotsell,rent,tradeorotherwisetransferanypersonaland/ortrafficdataorcommunicationswithoutyourexplicitpermission,unlessitisobligedtodosounderapplicablelawsorbyorderofthecompetentauthorities.
Inordertofacilitatethepurposessetoutinparagraph2,wemaydisclosepersonalinformationto:communicatewithtelecommunicationsnetworkoperators,CMI'sthirdpartyrewardandloyaltyprogramproviders,agents,dealers,contractors,suppliers,professionaladvisers,anyfinancialinstitutions,chargeorcreditcardissuingcompanies,creditproviders,creditinformationorreferencebureaus,orcollectionagencies,securityagencies;respondtolegalrequirements,exerciseourlegalrightsordefendagainstlegalclaims;protectCMI'sinterests,fightagainstfraudandtoenforceourpoliciesortoprotectanyone'srights,property,orsafety.
CMI,CMI'spartner,ortheoperatororcompanyfacilitatingyourcommunicationmayprovidepersonaldata,communicationscontentand/ortrafficdatatoanappropriatejudicial,lawenforcementorgovernmentauthorityorotherorganizationslawfullyrequestingsuchinformation.
CMIwillprovidereasonableassistanceandinformationtofulfillthisrequestandyouherebyconsenttosuchdisclosure.
SubjecttoyourvalidconsenthererequiredbyApplicableLaws,CMImaygiveyourinformationtoothercompanylocatedoutsideHongKong,whichmaybeasupplierorCMI'saffiliatecompany,fortheprovisionofCMI'sand/orCMI'saffiliatecompany'sservices.
Securityandretentionofyourpersonalinformation4.
Wekeepyourpersonalinformationwhileyouareourcustomerorafteryouhavestoppedtousetheservice,butonlywhennecessaryorasrequiredbyApplicableLaws.
Wewilltakeappropriateorganizationalandtechnicalmeasurestoprotectthepersonaldataandtrafficdataprovidedtoitorcollectedbyitwithdueobservanceoftheapplicableobligationsandexceptionsundertherelevantlegislation.
Yourpersonalandtrafficdatacanonlybeaccessedbyauthorizedemployeesorthirdparties,andwillonlyberetainedforaslongasisnecessarytofulfiltheoriginalordirectlyrelatedpurposesforwhichitwascollected,unlessthepersonalandtrafficdataisalsoretainedtosatisfyanyApplicableLawsorcontractualobligations.
Directmarketing5.
SubjecttoyourvalidconsentandinstrictaccordancewiththeApplicableLaws,CMIintendstouseyourpersonaldatatodelivertoyouinformationaboutanygoodsandservices,loyaltyprograms,activities(includingjointcollaborationwiththirdparties),newsletters,contests,luckydrawsandetcofusandourbusinesspartners.
Thesaidinformationmayincludevariousclassesofmarketingsubjectsincludingbutnotlimitedtomobiledevicesandaccessories,networkservicessuchasTV,mobilevoice,SMSanddatacommunications,IDD/roaming,Internetconnectivity,mobileapplications,entertainmentanddatacommunicationsonInternet,othervalue-addedservices,aswellascomputerperipheral,accessoriesandsoftware(includingnotebooks,handsets,keyboards,securityinstallationsandmobileapplications),secretarialservices,personalassistanceservicesandinformationservices,gaming,sports,music,beautyproducts,electronics,technology,ecommerce,mobilepayment,travelling,banking,investment,entertainment,transportation,household,fashion,foodandbeverages,insurance,education,healthandwellness,socialnetworking,charityactivities,mediaandhigh-endconsumerproductsandservices.
Thesaidinformationmaybedeliveredtoyoubymail,phone,email,faxorothermeans.
CMImaynotuseyourpersonaldatafordirectmarketingunlessCMIreceivedyourvalidconsentinaccordancewithApplicableLaws.
Ifyouwishtostopreceivingdirectmarketingmaterialsfromus,youmaywritetousanytime.
Inanysuchrequest,pleasestateclearlyyourpersonalinformationandcontactdetailsforidentificationpurposes.
Useofcookiesandlocationdata6.
Ifyouvisitanyofourwebsites,CMImayusecookiefilestostoreandtrackinformationaboutyouandyourpreferences.
Acookieisasmalltextfilethatourwebsitetransferstoyourdevice.
Itallowsustobetterserveyouand/ormaintainyourinformationacrossmultiplepageswithinoracrossoneormoresessions.
Mostwebbrowsersautomaticallyacceptcookies,butifyouprefer,youcanedityourbrowseroptionstoblocktheminfuture.
Cookiescontaininformationaboutyouandyourpreferences.
Forexample,ifyouinquireaboutratesandavailability,thesitemightcreateacookiethatcontainsthedetailsyouentered.
Oritmightonlycontainarecordofwhichpageswithinthesiteyouvisitedtohelpthesitecustomizetheviewforyouthenexttimeyouvisit.
Onlytheinformationthatyouprovideorthechoicesyoumakewhilevisitingawebsitecanbestoredinacookie.
Forexample,thesitecannotdetermineyouremailaddressunlessyouchoosetotypeit.
Allowingawebsitetocreateacookiedoesnotgivethatoranyothersiteaccesstotherestofyourdevice,andonlythesitethatcreatedthecookiecanreadit.
CMImayuseyourlocationdatatokeeptrackofyouractivitypatternsandpreferencesinordertoimprovethelevelofserviceyoureceive.
YourlocationdatamaybecombinedwithotherinformationCMIreceivesfromthirdpartiestoprovideyouwithbetterserviceand,whereyouhaveconsentedtoreceivedirectmarketing,CMImayprovideyouwithtargetedadvertisements,content,features,dealsandoffers.
Dataaccessorcorrection7.
Youhavetherighttoaccessand,whererelevant,tocorrectyourpersonalinformationheldbyus.
CMIwillrespondtorequeststoaccess,correctorremoveyourpersonalinformationwithinareasonableperiodoftimeanduponverificationofyouridentity.
Wewilluseallreasonableendeavourstoaccommodaterequeststodeletepersonalinformationunlessitisrequiredtoberetainedbylaworforlawfulbusinesspurposes.
InaccordancewiththeApplicableLaws,wereservetherighttochargeareasonablefeefortheprocessingofanydataaccessrequest.
Contactus8.
ShouldyouhaveanyquestionaboutthePrivacyPolicyabove,pleasewritetoourDataProtectionTeamatthefollowingaddress:Level30,Tower1,KowloonCommerceCentre,No.
51KwaiCheongRoad,KwaiChung,NewTerritories,HongKong.
ChinaMobileInternationalLimited–Lastrevised:22ndApril2020