daynetuser

BENEFITS2.
TECHNICALSUPPORTTIER3CARRIERTECHNICALSUPPORTSecureComWirelessTechnicalSupporthasadvancedtechnicaltoolsthataretypicallyreservedforAT&TandVerizonengineersandarenotavailabletotheirTier1and2TechnicalSupportteams.
Thisallowsustoperformreal-timediagnosticsintheeventoffailedactivation,overtheairprogramming,RFissuesandeventroubleshootingofdatatransportissues.
SecureComWirelessoffersdealersandothercustomerscellularserviceforalarmpanelcommunications.
Workinghand-in-handwithpartnercarriers,SecureComtransmitsdatafromthepanelordevicesdirectlytothereceiverwithoutfirstgoingthroughanetworkoperationscenter(NOC).
Duetothisdirectrelationshipwithpartnercarriers,weareabletoworkonyourbehalftoprovideyouwithfasterprojectimplementation,enhancedtechnicalsupportanddeviceactivation,aswellasabroadcoverageofLTEcarriers.
Youwillappreciatethesupportwecanofferwhenasituationariseswithcellularcommunicationissuesincomparisontogoingdirectlytoacarrier.
1.
PROJECTIMPLEMENTATIONVPNIMPLEMENTATIONFORMULTIPLECARRIERSSecureComWirelesscanimplementaVPNwithAT&TandVerizon,aswellasCanadiancarriers(Rogers)byusingasingleVPNtoaggregatecarrierstothecentralstation.
Thisprovidesaseamlesstransitiontogrowthandinternationalexpansion.
FASTERVPNIMPLEMENTATIONSecureComWirelesshasaVPNimplementationtimewithAT&TandVerizonofthreeweeks,whichishalfthetimeittakestoimplementaVPNwhengoingtoAT&TorVerizondirect.
ThisisfortheoriginalVPNsetupandanyotherVPNsthatwouldneedtobesetupinthefuture.
WHYSECURECOMMULTI-CARRIERVPNCENTRALSTATIONSINGLEVPNVPNVPNVPNOntheotherhand,inacarrier-directrelationship,youwouldneedtoestablishthetechnicalsupportrelationshiptotroubleshootthedevicesthatareonyourVerizonorAT&Taccount.
SecureComWireless'troubleshootingabilityislimitedtotheDMPhardware,aswedonothaveaccesstotroubleshootanycellularcommunicationissues.
SITE-TO-SITEVPNSUPPORTSecureComWirelesshasthetechnicalexpertise,experienceandresourcestomanagetheday-to-dayoperationoftheVPN.
Intheeventofanoutage,SecureComWirelesshastheinternaltechnicalexperienceandexternalresourcestoresolveissuesexpediently.
Withacarrier-directrelationship,youwouldneedtoestablishthetechnicalsupportrelationshiptotroubleshootanyVPNissues.
PRIORITYSUPPORTTICKETSSecureComWirelesshastheabilitytoopenprioritysupportticketsdirectlywithAT&T'sandVerizon'sinternalsupportteamsthatarenotavailabletotheirdirectcustomers.
HARDWAREANDCELLULARTECHNICALSUPPORTSecureComWirelessTechnicalSupportistrainedoncellularcommunicationandDMPproducts.
ThisallowsustotroubleshootboththeDMPdeviceandthecellularconnection.
Inacarrier-directrelationship,youwouldneedtocallyourcarrierfortechnicalsupport.
ThecarrierhasnoknowledgeoftheDMPhardware,onlythecellularconnection.
TECHNICALSUPPORTFORVERIZONANDAT&TSecureComWirelessTechnicalSupporthasexpertiseinandrelationshipswithVerizonandAT&Tcellularconnections.
Therefore,youcancallasinglevendorforallinstallations,regardlessofwhichcellularcarrierisbeingused.
3.
MOREEFFICIENTFASTERDEVICEACTIVATIONDealerAdminorRemoteLinksoftwarebothprovidefasteractivations.
Witheitherone,cellularactivationsaredoneonasinglescreenandtakeonlyafewseconds.
Additionally,thecellphonenumberinformationisautomaticallypopulatedintoeitherplatform.
Whenyoudealwiththecarrierdirectly,theactivationsarecumbersomeandtimeconsuming,costingyoutimeandenergy.
EASIERDEVICEMANAGEMENTTheSecureComWirelessmoduleinDealerAdminorRemoteLinkassociatecelldeviceswithaspecificalarmsystemandcangeneratereportsthatshowthepanelaccountnumberandname,aswellastheMEIDnumber.
Thereportalsoshowsifthecellulardeviceisonaprimarypath,backuppathorapaththatismissingandhasnotcheckedintothereceiver.
SECURECOMWIRELESSVERIZONDIRECTOPERATIONALVPNimplementationtime3weeks6weeksOnescreendeviceactivationYesNoIntegrateddevicestatusreportsYesNoDataEntryforremoteconnectionsAutomaticallyPopulatedManualDataEntryDataEntryforadaptivecheck-insAutomaticallyPopulatedManualDataEntryCOVERAGEVerizonHomeNetworkYesYesOver500VerizonRoamingPartnersYesNoAT&TCoverageYesNoRogersYesNoSUPPORT3yearDMPhardwarewarrantyYesCanbelimitedTier3VerizonsupporttoolsYesNoTechnicalSupportDMP,Verizon,&AT&TVerizonVPNSupportDMP,Verizon,&AT&TVerizonUsingDealerAdminallowsyoutoseesignalhistoryanddotests.
Youcanalsotellwhatnetworkyouarecurrentlyconnectedto.
Inacarrier-directrelationship,thereisnocorrelationbetweenthecellulardevicesandthepanelaccount,sothereisnowayofknowingwhereeachMEIDisinstalled.
Havingtwoseparatedatabasesmakestroubleshootingtakelongerandanyfuturecelldevicereplacementstediousanddifficult.
NOEXTRADATAENTRYTheSecureComWirelessmodulewillmanagetheIPaddressesandphonenumbersforallthethousandsofcellularmodulesthatareactivatedthroughDealerAdminorRemoteLink.
Thisinformationisrequiredforcellularremoteconnectionsandforadaptivecheck-inprogramming.
WithaVerizon-orAT&T-directrelationship,customerswouldneedstafftoinputandthenmanagetheIPaddressesandphonenumbersforallthethousandsofcellularcommunicators.
Iftheinformationisnotinput,oruptodateinDealerAdminorRemoteLink,cellularconnectionsandadaptiveprogrammingwillnotfunctioncorrectly.
4.
COVERAGESecureComWirelessactivatesVerizonradiosonacustomplanthatallowsourLTEdevicestoroamonover500otherLTEcarriersintheU.
S.
alone.
InaVerizon-directrelationship,theVerizonradiosonlyworkonVerizon-ownedtowers.
5.
FIRSTNETDMP'S263LTE-FNalarmcommunicationradioisFirstNetReadyandapprovedforuseonFirstNet.
FirstNetisbuiltwithAT&Tinapublic-privatepartnershipwiththeFirstResponderNetworkAuthorityandistheonlynationwide,high-speedbroadbandcommunicationsplatformdedicatedtoandpurpose-builtspecificallyforAmerica'sfirstrespondersandtheextendedpublicsafetycommunity.
It'sthesolutiontodecades-longinteroperabilityandcommunicationschallengesfirstrespondershavelongbeenexperiencing.
WithitsFirstNetReadycommunicator,DMPispleasedtosupportpublicsafetynationwideandworkwithTheMonitoringAssociation(TMA)andAT&TtodeliveralarmpanelcommunicationsusingthehighlysecureandreliableFirstNetservice.
ThetransmissionofpublicsafetyrelatedalarmsviaFirstNetReadyalarmpanelsqualifiesforFirstNetextendedprimaryservice.
AlarmservicecompaniesqualifytousetheFirstNetnetworkbyfirstobtainingaTMACertificateofVerificationthatverifiestheyareincompliancewithacceptedAlarmIndustryStandards.
TheCertificateofVerificationensuresthecompanytransmitspublicsafetyrelatedalarms(e.
g.
burglary,fire,emergencymedical)toacentralmonitoringstationthatconfirmsandverifiestheauthenticityofthealarmbeforenotifyingaPublicSafetyAnsweringPoint(PSAP)forrelaytoapublicsafetyagencyforthepurposeofinitiatinganemergencyresponse.
InadditiontotheTMAcertification,alarmserviceprovidersmustenterintoaFirstNetAgreementwithAT&TbeforetheycanofferFirstNetReadyalarmpanelswithFirstNetservice.
WithDMP'sFirstNetReadycommunicator,theXRSeriescontrolpanelsareamongthefirstavailableforuseontheFirstNetnetwork.
ThisgivesalarmcompaniestheadvantageofusingBand14–anationwide,high-qualityspectrumsetasidebythefederalgovernmentspecificallyforFirstNet.
FormoreonFirstNet,checkoutFirstNet.
com.
FormoreinformationonbecomingacertifiedFirstNetuser,visitTMA.
US/FirstNetorcontactJohnMcDonaldat703-660-4917orfirstnetprogram@tma.
us.
FirstNetandFirstNetReadyareregisteredtrademarksandservicemarksoftheFirstResponderNetworkAuthority.
MULTI-CARRIERVPNSINGLEVPNVPNVPNCopyright2020SecureComWirelessLLC.
2500N.
PartnershipBlvd,Springfield,MO65803Phone:877-300-8030CustomerService@SecureComWireless.
comLT-157020435