Sourcefilemarkets.com
filemarkets.com 时间:2021-03-21 阅读:()
21/06/20181DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Excellence,Economics,Execution,EngagementHowtodriveprofitablegrowthinadigitalageJulioHernandezPartnerGlobalCustomerCenterofExcellenceLeadCustomerAdvisoryLead–KPMGintheUS@J_Hernandez_CX#CustomerFirstDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGHarveyNashCIOSurvey2018Customer-centric'organizationsare38%morelikelytoreportgreaterprofitabilitythantheircompetitors.
CXexcellencedeliveroutsizedfinancialreturnsTherevenuegrowthofthetop50brandsinthemeasuredcountriesis54%greaterthanthebottom50,atanaggregatedlevel.
54%202%TheEBITDAgrowthofthetop50brandsinthemeasuredcountriesis202%greaterthanthebottom50,atanaggregatedlevel.
Source:KPMGInternationalCustomerExperienceExcellenceAnalysis201821/06/20182DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Whenyouoverorunderinvestorfailtodeliveroncustomerexpectations,profitsuffers.
Economicvalueislostwhenexperiencesignificantlyexceedsexpectationsresultinginhigherthannecessaryoperatingcosts.
EXPERIENCEDELIVERED+1x-2xEconomicvalueislostwhenexperiencefailstomeetexpectationsresultinginmissedrevenueandshare.
Source:KPMGInternationalEconomicvalueismaximisedwhencustomerexpectationsandexperienceareinalignment.
CUSTOMEREXPECTATIONTheeconomicsofCXmustberightDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
ButCXinvestmentaloneisnotenoughSpendonCX(millions)Source:Markets&Markets,globalspendonCXtechnologymarketsizingandforecasts(2016),KPMGresearchaverageUSCXscore(2015-2018)2010201220142016201820202022025,00020,00015,00010,0005,00002468102015201620172018AverageUSCXscore21/06/20183DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
52%ofCEOshavealignedmiddleandbackofficeprocessestoreflectamorecustomercentricapproachtofrontofficeoperationsExecutionbeyondthefrontofficeiscriticalEnterpriseDigitalTransformationOptimiseOperationsAgileSupplyChainEngagecustomersDigitalCustomerExperienceDisruptiveBusinessModelsStreamlineBackOfficeAgileManufacturingTransformSalesandServiceConnectedEnterpriseTransformProductsEmpowerEmployeesSource:KPMGInternationalDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Q&AwithChick-fil-AJulioHernandezGlobalCustomerCenterofExcellenceLeadKPMGintheUSMarkG.
MoraitakisSr.
DirectorofCustomer&MarketInsights,Chick-fil-A,Inc.
#CustomerFirst21/06/20184DocumentClassification:KPMGConfidentialTheinformationcontainedhereinisofageneralnatureandisnotintendedtoaddressthecircumstancesofanyparticularindividualorentity.
Althoughweendeavourtoprovideaccurateandtimelyinformation,therecanbenoguaranteethatsuchinformationisaccurateasofthedateitisreceivedorthatitwillcontinuetobeaccurateinthefuture.
Nooneshouldactonsuchinformationwithoutappropriateprofessionaladviceafterathoroughexaminationoftheparticularsituation.
2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGLLPismulti-disciplinarypracticeauthorisedandregulatedbytheSolicitorsRegulationAuthority.
Forfulldetailsofourprofessionalregulationpleasereferto'RegulatoryInformation'atwww.
kpmg.
com/ukTheKPMGnameandlogoareregisteredtrademarksortrademarksofKPMGInternational.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Excellence,Economics,Execution,EngagementHowtodriveprofitablegrowthinadigitalageJulioHernandezPartnerGlobalCustomerCenterofExcellenceLeadCustomerAdvisoryLead–KPMGintheUS@J_Hernandez_CX#CustomerFirstDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGHarveyNashCIOSurvey2018Customer-centric'organizationsare38%morelikelytoreportgreaterprofitabilitythantheircompetitors.
CXexcellencedeliveroutsizedfinancialreturnsTherevenuegrowthofthetop50brandsinthemeasuredcountriesis54%greaterthanthebottom50,atanaggregatedlevel.
54%202%TheEBITDAgrowthofthetop50brandsinthemeasuredcountriesis202%greaterthanthebottom50,atanaggregatedlevel.
Source:KPMGInternationalCustomerExperienceExcellenceAnalysis201821/06/20182DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Whenyouoverorunderinvestorfailtodeliveroncustomerexpectations,profitsuffers.
Economicvalueislostwhenexperiencesignificantlyexceedsexpectationsresultinginhigherthannecessaryoperatingcosts.
EXPERIENCEDELIVERED+1x-2xEconomicvalueislostwhenexperiencefailstomeetexpectationsresultinginmissedrevenueandshare.
Source:KPMGInternationalEconomicvalueismaximisedwhencustomerexpectationsandexperienceareinalignment.
CUSTOMEREXPECTATIONTheeconomicsofCXmustberightDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
ButCXinvestmentaloneisnotenoughSpendonCX(millions)Source:Markets&Markets,globalspendonCXtechnologymarketsizingandforecasts(2016),KPMGresearchaverageUSCXscore(2015-2018)2010201220142016201820202022025,00020,00015,00010,0005,00002468102015201620172018AverageUSCXscore21/06/20183DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
52%ofCEOshavealignedmiddleandbackofficeprocessestoreflectamorecustomercentricapproachtofrontofficeoperationsExecutionbeyondthefrontofficeiscriticalEnterpriseDigitalTransformationOptimiseOperationsAgileSupplyChainEngagecustomersDigitalCustomerExperienceDisruptiveBusinessModelsStreamlineBackOfficeAgileManufacturingTransformSalesandServiceConnectedEnterpriseTransformProductsEmpowerEmployeesSource:KPMGInternationalDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Q&AwithChick-fil-AJulioHernandezGlobalCustomerCenterofExcellenceLeadKPMGintheUSMarkG.
MoraitakisSr.
DirectorofCustomer&MarketInsights,Chick-fil-A,Inc.
#CustomerFirst21/06/20184DocumentClassification:KPMGConfidentialTheinformationcontainedhereinisofageneralnatureandisnotintendedtoaddressthecircumstancesofanyparticularindividualorentity.
Althoughweendeavourtoprovideaccurateandtimelyinformation,therecanbenoguaranteethatsuchinformationisaccurateasofthedateitisreceivedorthatitwillcontinuetobeaccurateinthefuture.
Nooneshouldactonsuchinformationwithoutappropriateprofessionaladviceafterathoroughexaminationoftheparticularsituation.
2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGLLPismulti-disciplinarypracticeauthorisedandregulatedbytheSolicitorsRegulationAuthority.
Forfulldetailsofourprofessionalregulationpleasereferto'RegulatoryInformation'atwww.
kpmg.
com/ukTheKPMGnameandlogoareregisteredtrademarksortrademarksofKPMGInternational.
- Sourcefilemarkets.com相关文档
- promotefilemarkets.com
- Imagefilemarkets.com
- grantedfilemarkets.com
- householdsfilemarkets.com
- indexesfilemarkets.com
- tierfilemarkets.com
云如故枣庄高防（49元）大内存2H2G49元8H8G109元
云如故是一家成立于2018年的国内企业IDC服务商，由山东云如故网络科技有限公司运营，IDC ICP ISP CDN VPN IRCS等证件齐全！合法运营销售，主要从事自营高防独立服务器、物理机、VPS、云服务器，虚拟主机等产品销售，适合高防稳定等需求的用户，可用于建站、游戏、商城、steam、APP、小程序、软件、资料存储等等各种个人及企业级用途。机房可封UDP 海外 支持策略定制 双层硬件（傲...
麻花云：3折优惠，香港CN2安徽麻花云香港安徽移动BGP云服务器（大带宽）
麻花云在7月特意为主机测评用户群定制了促销活动：香港宽频CN2云服务器、安徽移动云服务器（BGP网络，非单线，效果更好）、安徽移动独立服务器、安徽电信独立服务器，全部不限制流量，自带一个IPv4，默认5Gbps的DDoS防御。活动链接：https://www.mhyun.net/act/zjcp特价云服务器不限流量，自带一个IPv4，5Gbps防御香港宽频CN2全固态Ⅲ型 4核4G【KVM】内存：...
HTTPS加密协议端口默认是多少且是否支持更换端口访问
看到群里网友们在讨论由于不清楚的原因，有同学的网站无法访问。他的网站是没有用HTTPS的，直接访问他的HTTP是无法访问的，通过PING测试可以看到解析地址已经比较乱，应该是所谓的DNS污染。其中有网友提到采用HTTPS加密证书试试。因为HTTP和HTTPS走的不是一个端口，之前有网友这样测试过是可以缓解这样的问题。这样通过将网站绑定设置HTTPS之后，是可以打开的，看来网站的80端口出现问题，而...
filemarkets.com为你推荐
-
futureshop在加拿大买电脑的注意事项是什么？access数据库access数据库主要学什么22zizi.comwww 地址 didi22怎么打不开了，还有好看的吗>comseo优化工具SEO优化工具哪个好用点啊？www.toutoulu.com安装好派克滤芯后要检查其是否漏气www.1diaocha.com手机网赚是真的吗www.diediao.com跪求鸭王2888300.com请问GXG客服电话号码是多少?龚如敏请问这张图片出自哪里？百度关键字百度推广中关键词匹配方式分为哪几种？