Sourcefilemarkets.com
filemarkets.com 时间:2021-03-21 阅读:()
21/06/20181DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Excellence,Economics,Execution,EngagementHowtodriveprofitablegrowthinadigitalageJulioHernandezPartnerGlobalCustomerCenterofExcellenceLeadCustomerAdvisoryLead–KPMGintheUS@J_Hernandez_CX#CustomerFirstDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGHarveyNashCIOSurvey2018Customer-centric'organizationsare38%morelikelytoreportgreaterprofitabilitythantheircompetitors.
CXexcellencedeliveroutsizedfinancialreturnsTherevenuegrowthofthetop50brandsinthemeasuredcountriesis54%greaterthanthebottom50,atanaggregatedlevel.
54%202%TheEBITDAgrowthofthetop50brandsinthemeasuredcountriesis202%greaterthanthebottom50,atanaggregatedlevel.
Source:KPMGInternationalCustomerExperienceExcellenceAnalysis201821/06/20182DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Whenyouoverorunderinvestorfailtodeliveroncustomerexpectations,profitsuffers.
Economicvalueislostwhenexperiencesignificantlyexceedsexpectationsresultinginhigherthannecessaryoperatingcosts.
EXPERIENCEDELIVERED+1x-2xEconomicvalueislostwhenexperiencefailstomeetexpectationsresultinginmissedrevenueandshare.
Source:KPMGInternationalEconomicvalueismaximisedwhencustomerexpectationsandexperienceareinalignment.
CUSTOMEREXPECTATIONTheeconomicsofCXmustberightDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
ButCXinvestmentaloneisnotenoughSpendonCX(millions)Source:Markets&Markets,globalspendonCXtechnologymarketsizingandforecasts(2016),KPMGresearchaverageUSCXscore(2015-2018)2010201220142016201820202022025,00020,00015,00010,0005,00002468102015201620172018AverageUSCXscore21/06/20183DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
52%ofCEOshavealignedmiddleandbackofficeprocessestoreflectamorecustomercentricapproachtofrontofficeoperationsExecutionbeyondthefrontofficeiscriticalEnterpriseDigitalTransformationOptimiseOperationsAgileSupplyChainEngagecustomersDigitalCustomerExperienceDisruptiveBusinessModelsStreamlineBackOfficeAgileManufacturingTransformSalesandServiceConnectedEnterpriseTransformProductsEmpowerEmployeesSource:KPMGInternationalDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Q&AwithChick-fil-AJulioHernandezGlobalCustomerCenterofExcellenceLeadKPMGintheUSMarkG.
MoraitakisSr.
DirectorofCustomer&MarketInsights,Chick-fil-A,Inc.
#CustomerFirst21/06/20184DocumentClassification:KPMGConfidentialTheinformationcontainedhereinisofageneralnatureandisnotintendedtoaddressthecircumstancesofanyparticularindividualorentity.
Althoughweendeavourtoprovideaccurateandtimelyinformation,therecanbenoguaranteethatsuchinformationisaccurateasofthedateitisreceivedorthatitwillcontinuetobeaccurateinthefuture.
Nooneshouldactonsuchinformationwithoutappropriateprofessionaladviceafterathoroughexaminationoftheparticularsituation.
2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGLLPismulti-disciplinarypracticeauthorisedandregulatedbytheSolicitorsRegulationAuthority.
Forfulldetailsofourprofessionalregulationpleasereferto'RegulatoryInformation'atwww.
kpmg.
com/ukTheKPMGnameandlogoareregisteredtrademarksortrademarksofKPMGInternational.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Excellence,Economics,Execution,EngagementHowtodriveprofitablegrowthinadigitalageJulioHernandezPartnerGlobalCustomerCenterofExcellenceLeadCustomerAdvisoryLead–KPMGintheUS@J_Hernandez_CX#CustomerFirstDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGHarveyNashCIOSurvey2018Customer-centric'organizationsare38%morelikelytoreportgreaterprofitabilitythantheircompetitors.
CXexcellencedeliveroutsizedfinancialreturnsTherevenuegrowthofthetop50brandsinthemeasuredcountriesis54%greaterthanthebottom50,atanaggregatedlevel.
54%202%TheEBITDAgrowthofthetop50brandsinthemeasuredcountriesis202%greaterthanthebottom50,atanaggregatedlevel.
Source:KPMGInternationalCustomerExperienceExcellenceAnalysis201821/06/20182DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Whenyouoverorunderinvestorfailtodeliveroncustomerexpectations,profitsuffers.
Economicvalueislostwhenexperiencesignificantlyexceedsexpectationsresultinginhigherthannecessaryoperatingcosts.
EXPERIENCEDELIVERED+1x-2xEconomicvalueislostwhenexperiencefailstomeetexpectationsresultinginmissedrevenueandshare.
Source:KPMGInternationalEconomicvalueismaximisedwhencustomerexpectationsandexperienceareinalignment.
CUSTOMEREXPECTATIONTheeconomicsofCXmustberightDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
ButCXinvestmentaloneisnotenoughSpendonCX(millions)Source:Markets&Markets,globalspendonCXtechnologymarketsizingandforecasts(2016),KPMGresearchaverageUSCXscore(2015-2018)2010201220142016201820202022025,00020,00015,00010,0005,00002468102015201620172018AverageUSCXscore21/06/20183DocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
52%ofCEOshavealignedmiddleandbackofficeprocessestoreflectamorecustomercentricapproachtofrontofficeoperationsExecutionbeyondthefrontofficeiscriticalEnterpriseDigitalTransformationOptimiseOperationsAgileSupplyChainEngagecustomersDigitalCustomerExperienceDisruptiveBusinessModelsStreamlineBackOfficeAgileManufacturingTransformSalesandServiceConnectedEnterpriseTransformProductsEmpowerEmployeesSource:KPMGInternationalDocumentClassification:KPMGConfidential2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
Q&AwithChick-fil-AJulioHernandezGlobalCustomerCenterofExcellenceLeadKPMGintheUSMarkG.
MoraitakisSr.
DirectorofCustomer&MarketInsights,Chick-fil-A,Inc.
#CustomerFirst21/06/20184DocumentClassification:KPMGConfidentialTheinformationcontainedhereinisofageneralnatureandisnotintendedtoaddressthecircumstancesofanyparticularindividualorentity.
Althoughweendeavourtoprovideaccurateandtimelyinformation,therecanbenoguaranteethatsuchinformationisaccurateasofthedateitisreceivedorthatitwillcontinuetobeaccurateinthefuture.
Nooneshouldactonsuchinformationwithoutappropriateprofessionaladviceafterathoroughexaminationoftheparticularsituation.
2018KPMGInternationalCooperative("KPMGInternational"),aSwissentity.
MemberfirmsoftheKPMGnetworkofindependentfirmsareaffiliatedwithKPMGInternational.
KPMGInternationalprovidesnoclientservices.
NomemberfirmhasanyauthoritytoobligateorbindKPMGInternationaloranyothermemberfirmthirdparties,nordoesKPMGInternationalhaveanysuchauthoritytoobligateorbindanymemberfirm.
Allrightsreserved.
KPMGLLPismulti-disciplinarypracticeauthorisedandregulatedbytheSolicitorsRegulationAuthority.
Forfulldetailsofourprofessionalregulationpleasereferto'RegulatoryInformation'atwww.
kpmg.
com/ukTheKPMGnameandlogoareregisteredtrademarksortrademarksofKPMGInternational.
- Sourcefilemarkets.com相关文档
- promotefilemarkets.com
- Imagefilemarkets.com
- grantedfilemarkets.com
- householdsfilemarkets.com
- indexesfilemarkets.com
- tierfilemarkets.com
星梦云-年中四川100G高防云主机月付仅60元,西南高防月付特价活动,,买到就是赚到！
官方网站：点击访问星梦云活动官网活动方案：机房CPU内存硬盘带宽IP防护流量原价活动价开通方式成都电信优化线路4vCPU4G40G+50G10Mbps1个100G不限流量210元/月 99元/月点击自助购买成都电信优化线路8vCPU8G40G+100G15Mbps1个100G不限流量370元/月 160元/月点击自助购买成都电信优化线路16vCPU16G40G+100G20Mb...
BGP.TO日本和新加坡服务器进行促销，日本服务器6.5折
BGP.TO目前针对日本和新加坡服务器进行促销，其中日本东京服务器6.5折，而新加坡服务器7.5折起。这是一家专门的独立服务器租售网站，提供包括中国香港、日本、新加坡和洛杉矶的服务器租用业务，基本上都是自有硬件、IP资源等，国内优化直连线路，机器自动化部署上架，并提供产品的基本管理功能(自助开关机重启重装等)。新加坡服务器 $93.75/月CPU：E3-1230v3内存：16GB硬盘：480GB ...
legionbox：美国、德国和瑞士独立服务器,E5/16GB/1Gbps月流量10TB起/$69/月起
legionbox怎么样?legionbox是一家来自于澳大利亚的主机销售商，成立时间在2014年，属于比较老牌商家。主要提供VPS和独立服务器产品，数据中心包括美国洛杉矶、瑞士、德国和俄罗斯。其中VPS采用KVM和Xen架构虚拟技术，硬盘分机械硬盘和固态硬盘，系统支持Windows。当前商家有几款大硬盘的独立服务器，可选美国、德国和瑞士机房，有兴趣的可以看一下，付款方式有PAYPAL、BTC等。...
filemarkets.com为你推荐
-
太空国家世界上第一个把人类送入太空的国家是vc组合维生素C和维生素E混合胶囊有用吗,还是分开的好?怎么查询商标手机上能查询商标吗？怎么查？留学生认证留学生服务中心认证内容和范围？蓝色骨头手机宠物的骨头分别代表几级？巨星prince去世Whitney Houston因什么去世的？www.765.com下载小说地址www.zjs.com.cn中通快递投诉网站网址是什么？ww.66bobo.com这个www.中国应急救援网.com查询证件是真是假？www.gogo.comNEO春之色直径？