quotation96432

gartner.
comQuickstartGuideWhatisgartner.
comgartner.
comprovidesyouwiththeeasiestandfastestwaytoaccessyourGartnerproductsandservicesviatheWorldWideWeb(www.
gartner.
com).
Thisguidecoverskeyfeaturesofgartner.
com,includingRegistration,Search,viewingthelatestresearch,browsingresearch,settingupAlerts,ClientSupport,andaccessrequirements.
Toaccessgartner.
com,youmusthaveInternetaccess(theminimumrecommendedmodemaccessspeedis28.
8KBps)andawebbrowser(werecommendNetscapeNavigator4.
73(orhigher)orMicrosoftInternetExplorer6.
0(orhigher),althoughotherbrowserswillwork.
RegistrationWhenyouarriveatthegartner.
comHomePage,youwillseeabuttonatthetopright-handcornerlabeledRegister.
Ifyouclickonthislink,theregistrationpagewillopen.
RegistrationprovidesyoutheabilitytosearchthroughallofGartner'sresearch.
Toregisteronthesite:1.
EnteryourinformationinthePersonalInformationarea.
Fieldswithanasteriskarerequired.
2.
Selectausernameandpasswordandenterthemintothefieldsprovided.
Yourpasswordmustbeaminimumof8charactersinlength,anditmustcontainbothnumbersandletters.
Note:Yourpasswordandusernamemustbeauniquecombination;iftheyarenot,youwillbepromptedtoselectadifferentpassword.
Youmayalsochooseatthistimetohavethecomputerrememberyourusernameandpasswordbyclickingontheappropriatecheckbox(youmayalsochoosethislaterfromtheHomePage).
3.
Re-enterthepasswordforverification4.
Enteryourlicensekey(s),ifyouhaveone.
ThelicensekeyisrequiredtoaccessanythingyouhavepurchasedfromGartner.
IfyouareasubscribertoGartner,youcanobtainyourlicensekey(s)fromyourMembershipAdministrator(thepersondesignatedtomanagegartner.
comaccessforyourorganization).
IfyoudonotknowyourMembershipAdministrator,pleasecontactSupport(phonenumbersprovidedinthe"ClientSupport"sectionofthisguide).
5.
ClickontheRegisterbutton.
SearchingTypesofSearchTherearetwotypesofSearch:SimpleSearchandAdvancedSearch.
Bothofthesecheckallwordsineachdocumentbydefault.
BothSimpleandAdvancedSearchareaccessiblefromeverymainpageofgartner.
comonthetopright-handcorner.
Ifyouarearegisteredmember,youareallowedtosearchallcontentongartner.
com,althoughyouraccessprivilegesvarydependingonthelevelofmembershipwithGartner.
Ifyouareavisitorandhavenotyetregistered,youcanviewfreecontentandpurchaseothercontent.
ToPerformASimpleSearch:1.
Enterasearchstringintothesearchwindowlocatedatthetop-rightcorneroftheHomePage.
HintsonEnteringSearchTermsTosearchtheexactstringyouareentering,putdoublequotationmarksaroundtheterm.
UseBooleanoperators:OR,NOTbetweensearchtermswithmorethanoneword.
ThedefaultissettoAND.
Examples:Word1ORWord2-FindsdocumentscontainingeitherWord1orWord2Word1NOTWord2-FindsdocumentscontainingWord1,minusthosewithWord2WhenusingmultipleBooleanoperators,prioritizethemwithparentheses.
Example:printersAND(scannersORfacsimiles).
2.
ClickSearchorpressEnteronyourkeyboard.
Thesystemdisplaysthesearchresultspagewith25resultslistedperpage,upto200results.
ThesenumberscanbeadjustedunderAdvancedSearchoptionstoshowupto500results.
Thedefaultonallsearchesistoshowdocumentspublishedwithinthepast18months.
YoucanchoosetoviewolderArchivedResearchbyusingAdvancedSearch(seebelow).
ToPerformanAdvancedSearch:1.
ClickoneithertheAdvancedSearchlinkbytheSearchwindowatthetop-rightcornerofthepageorontheAdvancedSearchtabatthetopofthesearchresultspage.
2.
Enterasearchstring(see"HintsonEnteringSearchTerms"above).
3.
Applyadvancedsearchfiltersasneeded:AllResearchorYourResearch-searchallGartnercontentoronlythecontentthatyouown(YourResearch).
Ifyouhavenotsignedin,youcanchooseFreeResearchhere.
Searchwithincurrentresults-UsethisinconjunctionwithanyotherAdvancedSearchoptions,torefineexistingresults.
IncludeArchivedResearch-returnsdocumentspublishedmorethan18monthsago.
Note-Certaindocumenttypesarearchivedatshorterintervals:3months:FirstTakes,NewsTakesandAnalystComments12months:MagicQuadrants,MarketStatisticsanddocumentationfromSymposium/ITExpoDate-Selectoneormoremonths.
ChoosefuturemonthstofindupcomingEventspertainingtoyoursearchstring.
FullTextSearchvs.
Author,Title,Summary-Whilethedefaultistosearcheverywordinthedocumentforyoursearchstring,youcanspecifysearchlocationtoAuthor,Title,and/orSummary.
Numberofresults/Resultsperpage-thesecanbeusedtosetthemaximumresultswhichshouldappearfromyoursearch.
Whilethedefaultis200results,youcanviewupto500results.
SelectSourcetoSearch-WhilethedefaultsearchlooksthroughAllResearchSources,youmaylimitthistoDataquest.
SelectContentTypes-Whilethedefaultsearchlooksateverycontenttype,youcanspecifytheseamongthechoiceslisted.
DocumentType,Region,Topic,andIndustry-limitsyoursearchtoonlythefiltersyouselect.
Thedefaultoneachistosearchallofthechoices.
TheTopicchoicesshownincludeonlythefirstlevelinthehierarchyofresearchtopics.
Toseethecompletehierarchy,clickthelinkfortheGartnerResearchTopicIndex.
Analternativewayofnavigatingtopicsis"BrowsingResearch"(seebelow).
4.
ClickSearchorpressEnteronyourkeyboard.
ViewingthelatestresearchResearchLinkAfteryousign-in,clickonTheLatestGartnerResearchinthecentercolumnoftheHomePagelabeled"Research,"toopenanewwindowdisplayingupto200ofthemostrecentpublications.
BrowsingResearchIfyoudonothaveaspecifictopic,author,ordateofpublicationinmind,youcanstillbrowsethroughtheresearchdatabaseonanyoftheseparameters.
ToBrowseresearch:1.
ClickoneithertheBrowselinkatthetoprightcorneroftheHomePageortheBrowsetabatthetopleftofanyadvancedsearch/searchresultsscreen.
2.
Anewwindowwillopen-intheleft-handframe,clickontheplus(+)symbolnexttotheappropriateBrowsefeature(i.
e.
,ByTopic,ByAuthor,ByDate,ByClusterorByDynamicTopic).
3.
Continueopeningfurtherchoices(under'ByTopic','ByAuthor',etc)asneededbyclicking(+)symbolsnexttotheappropriatesub-folders.
4.
Afterfindingafolderofinterestintheleft-handframe,clickonthenameofthefoldertoopenupitsresearchcontentsintherighthandframe.
ToviewHelpforBrowseintheright-handframeatanytime,clickontheHelptabatthetopleft-handcornerofanysearchresultspage.
SettingUpAlertsWhatareAlertsTheAlertsfeatureallowsyoutoautomatethedeliveryofthelatestresearchdirectlytoyoure-mailaddressandtotheAlertsareaofgartner.
com.
Simplydefineyourtopicsandhowyouwanttoreceivethem,thengartner.
comwillsendyoumatchesassoonastheyarepublished.
Alertssavetimeandgetyoutheresearchyouneedquickly.
WhereAlertsAreCreated:AnyregisteredusercanusetheAlertsfeature.
TherearetwowaystocreateanAlert:OntheHomePage,clickoneithertheAlertslinkatthetoporCreateAlertslinkontheright-handside.
ConvertasearchyoujustcompletedtoanAlertbyclickingCreateAlertonthetop-rightmenuoftheSearchresultsscreen.
HowToCreateYourOwnAlert:1.
AccesstheAlertsareabythemethodsdescribedabove.
2.
Youre-mailaddressautomaticallypopulatesintotheE-mailAddress:field.
IfyouwanttohaveyourAlertsenttoanothere-mailaddress,enterthenewaddressintothisfield.
Note:IfyouclickedCreateAlertfromthesearchresultswindow,somefieldswillbepre-populatedwithyoursearchinformation.
3.
EnterAlertTerms.
ThesearethekeywordsyouwanttotriggeryourAlerts.
TheyareusedexactlythesameasinSearch(explainedabove).
4.
InthefieldlabeledCreateanAlertName,enteranynamethatwillhelpyoutorememberthetopicsineachAlert.
5.
ChoosetheappropriateradiobuttontosearchAllResearchorYourResearch.
YourResearchwillonlyreturndocumentsthatyouown,whileAllResearchwillreturnallmatches,regardlessofyouruniquegartner.
comaccess.
6.
ChoosewhetheryouwouldliketoreceiveyourAlertsviaEmailandOnlineorOnlineonly.
OnlinedeliveryshowsresultsintheAlertsareaofthesite.
7.
AnswerHowoftenwouldyouliketogetyourAlerte-mailsbychoosingDaily,Weekly,orMonthly.
8.
Intheupperright-handcolumn,chooseyourdeliverypreferences:whetheryouwante-mailedAlertsinHTMLorTextformat.
whetheryouwantdocumentsummariesintheemailNote:AnychoicesfordeliverypreferenceswillaffectallofyourAlerts,includinganypreviouslycreatedAlerts.
9.
ApplyAdvancedfiltersasneeded:Author,Title,Summary-ifanyoftheseareselected,yourtermissearchedinonlyyourchoicesamongthese.
Notethatthedefaultsettingistosearchallwords(FullText).
DocumentType,Topic,Region,andIndustry-limitsyoursearchtoonlythefiltersyouselect.
Thedefaultoneachistosearchallofthechoices.
10.
ClickthebuttontoPreviewyourAlert.
ThesearchresultswindowappearstoshowthetypeofresultsthatwillbegeneratedbytheAlert.
YoucanadjusttheAlertandpreviewitagainuntilitisgeneratingthetypeofresultsyouareseeking.
11.
ClicktheSubmitbuttontosubmitandactivateyourAlert.
Editing,TurningOnandOffandDeletingAlerts:Editing,turningonandoff,anddeletingAlertscanallbedonefromtheManageAlertspage,locatedontheupperright-handsideoftheHomePage.
YoucaneditanyAlertbyclickingontheEditbuttontotherightoftheappropriateAlertname.
EdittheAlertusingthestepstocreateanAlert,asdescribedabove.
DisableanAlertbyclickingonthe"TurnOn|Off"buttontorightoftheAlert.
Clickthesamebuttonagaintoreverseyourchoice.
UsethelinkslabeledAllOn|AllOfftoturnallofyourAlertsonoroffsimultaneously.
DeleteAlertsbycheckingonthecheckboxtotherightoftheappropriateAlertname.
UsethelinkslabeledCheckAll|ClearAlltoselectordeselectallofthecheckboxes,respectively.
Whentheappropriatecheckboxeshavebeenselected,clicktheDeletebuttontodeletethoseAlerts.
AlertsResultsYoucanviewhistoricalAlertsresultsthatarestoredforeachAlertforupto90daysafterdateofpublication.
FromtheHomePage,youcanseethetotalnumberofAlertsresults;toviewthem,clickonthenumberofAlertsanditwillbringyouthelistofresultsoralternatively,clickAlertsatthetopofthepage,thenclickViewallDocumentsunderanyAlerttitletoopentheAlertsresults.
TodeleteAlertsresults,checkoncheckboxesnexttotheresult(s)youwanttodelete.
Toselectordeselectall,usetheCheckAll|ClearAlllinks.
Tocompletethedeletingoftheselectedresults,scrolltothebottomofthescreenandclickDelete.
EnterpriseAlertsYourMembershipAdministrator(thepersonwhomanagestheGartnerrelationship)maycreateanAlertthatwillbebroadcasttoallgartner.
comusersatyourorganization-thisisanEnterpriseAlert.
ThistypeofAlertappearsinyourlistofAlertswithitalicizedfontandanasterisknexttoit.
WhileyoucannoteditordeleteanEnterpriseAlert,youcanturnitonoroff.
FocusAreasFocusAreasgathercurrentGartnerresearchonaspecificsubject,enablinguserstofindallthemost-relevantdocumentsinoneplacewithoutdoingasearch.
YoucanfindFocusAreasonthehomepage,inthecenterofthepage,undertheResearchFastFindersection.
Ifyouarelookingforthemostrecentresearchonagiventopic,browsethelatestcontentandcurrenteventsontheseeasytousepages.
ClientSupportForhelp,ortorequestadditionalinformation,pleasecontactGartneratoneofthefollowingnumbers,orviae-mail.
UnitedStates-help@gartner.
comUnitedStates(EastCoast)203-316-3600UnitedStates(WestCoast)408-748-1111Europe-ias.
eurosupport@gartner.
comAustria0800-295-815Belgium0800-15171Denmark80-01-87-79Finland0800-118045France0800-90-85-06Germany0800-181-42-64Ireland1-800-409-139Italy8008-76-002Luxembourg080022886Netherlands0800-022-1336Norway800-1-1018Sweden020-795266Switzerland0800-55-8252UnitedKingdom0800716089OtherEuropeanNations441784268819AsiaPac-sydneytechnical.
support@gartner.
comJapanonly-japan.
support@gartner.
comAustralia61-2-9459-4747Japan81-3-3481-3552OtherAsiaPacNations61-2-9459-4747