providinggotoassist
gotoassist 时间:2021-01-12 阅读:(
)
CasestudyRSMMcGladreymaximizesproductivityandclientsatisfactionviaremotesupportRSMMcGladrey,Inc.
,offersbusinessandtaxconsulting,wealthmanagement,retirementresources,payrollservicesandcorporatefinancetoclients.
Thefirmhasmorethan120officesthroughouttheUnitedStates.
Thechallenge:increasebillablehourswhilereducingtraveltimeHowdoesafirmmaximizebillableconsultanttimewhilemaintainingasuperiorlevelofclientserviceSteveKleinwort,aninformationtechnologymanageratRSMMcGladrey,explainedhisfirm'sdilemma:"Weweretravelingtoclientsitesalmostdailyforsoftwaredevelopment,systemintegrationortoresolveanissue.
"Asaresult,thefirm'sconsultantswerespendinghoursontheroadratherthanperforminghigher-valueconsultingwork.
"Weneededawaytoquicklyresolveissuesandreduceourtravel,"Kleinwortsaid.
ImplementingGoToAssistforreal-timeremotesupportKleinwortrecentlydiscoveredtherightsolution.
ConsultantsandotherprofessionalsatRSMMcGladreynowrelyonCitrixGoToAssisteachdaytoprovidereal-timeremotesupporttoclients.
Withproprietaryscreen-sharingtechnologyandbestpracticessupporttools,consultantssecurelyshareaclient'sserverordesktopjustasiftheconsultantswereactuallyonsite.
"Insteadoftraveling,wecanbeconsulting.
It'samuchmoreeffectiveuseofourtime,"saidKleinwort.
"WithGoToAssist,wehelpourclientsfasterandmoreefficiently.
EverythingaboutGoToAssisthasexceededourexpectations.
"BoostbillableactivitiesbyprovidingefficientremotesupportWithatypicalroundtriptoaclientaveragingtwohours,travelcostsadduprapidly.
"Becausewechargeclientsfortraveltimeandmileage,usingGoToAssistsavesthemmoney,"saysKleinwort.
Issuesthatpreviouslyrequiredhoursoftravelnowcanfrequentlyberesolvedinjustminutes.
"MostofourcallsusingGoToAssistare15minuteslong—Ican'tevenwalktomycarandgetoutoftheparkinglotinlessthan15minutes,"hesaid.
Withconsultantstravelingless,theycannowspendtheirtimeonhigher-valueconsultingservices,therebyincreasingtheirbillableactivities.
"BecauseGoToAssisthelpsusresolveissuesquicker,wecanperformhigher-billable-rateactivities,"hesaid.
"Ourconsultantsaremoreefficientandarenowearningmore.
"RSMMcGladrey,Inc.
WithGoToAssist,we'reachievinghigheremployeeretention,higheremployeesatisfactionandlessburnout.
OurpeopleloveGoToAssist.
SteveKleinwortInformationTechnologyManagerRSMMcGladrey,Inc.
""KeybenefitsDecreasescallhandlingtimebyupto75percentIncreasesbillablehoursBoostsconsultantandcustomersatisfactionProductinformation:www.
gotoassist.
comSalesinquiries:gotoassist@citrixonline.
comPhone:(800)549-8541+1(805)690-5729(outsidetheU.
S.
)Channelpartners:resellers@citrixonline.
comPhone:(805)690-5711Mediainquiries:pr@citrixonline.
comPhone:(805)690-6926Aboutthiscustomer:www.
rsmmcgladrey.
comExceedcustomerexpectationswithfasterresolutionNotonlyareconsultantsmoreproductivewithGoToAssist,butclientsareravingabouttheimmediatesupportandservicethefirmnowprovides.
"IcandefinitelysaythatwehavehigherclientsatisfactionwithGoToAssist,"saidKleinwort.
Theproof"WereceiveglowingcommentseverydayfromourclientstellingusGoToAssistiswonderfulandissomuchquickerthananon-sitevisit.
"Throughhigherclientsatisfaction,thefirmexpectstoretainclientslongerandsecureadditionalbusinessinthefuture.
EvenissuesthatconsultantshandleoverthephonehaveseenresolutiontimesslashedsincethedebutofGoToAssist.
"Forissuesthatwewerepreviouslyhandlingoverthephone,wehavecuttheresolutiontimebyasmuchas75percent,"saidKleinwort.
"ClientsstarteddemandingweuseGoToAssistmoreoften.
"Infact,GoToAssisthasprovedsopopularwithclientsthatthefirmnowchargesextraforGoToAssistsupportsessions,therebycreatinganadditionalsourceofrevenue.
"Clientswereveryacceptingoftheadditionalfeebecausewe'rehelpingthemsomuchfaster,"headded.
ImprovejobsatisfactionbyassistingfromanywhereBecauseconsultantsoftenneedtobeoncallforemergencies,providinginstantremotesupportviaGoToAssistcanoftensavetheday—literally.
"Someofourconsultantshaveveryspecializedknowledge,andthereisoftenonlyonepersonwhocanhelpaparticularclient,"explainedKleinwort.
AconsultantcannowassistclientsinapinchbyworkingfromhomeusingGoToAssist.
"Inmanycaseswecanresolveissuesthesamedayratherthannextday,"hesaid.
Throughsecurityfeaturessuchasend-userpermissionsand128-bitend-to-endAESencryption,GoToAssisthelpsreassureclientsinsensitiveindustriesthattheirdatawillremainconfidential,eveniftheconsultantisworkingfromhome.
"Ourtoolsmustbesecuretopassourfirm'sstandards.
GoToAssististotallysecure,"saidKleinwort.
Becauseconsultantsarenolongertravelingasmuchandcanassistcustomersfromalmostanywhere,GoToAssisthasprovidedsomeunexpectedbenefits.
"IcanhonestlysaythatGoToAssisthasgreatlyenhancedthequalityoflifeofourconsultants,"saidKleinwort.
"Ourconsultantswanttobehomefortheirchildren'sballgames,andGoToAssisthasallowedthemtodothat.
"Theresultishappier,moreproductiveemployees.
"WithGoToAssist,we'reachievinghigheremployeeretention,higheremployeesatisfactionandlessburnout,"hesaid.
"OurpeopleloveGoToAssist.
"AboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetings,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall805-690-6400.
2008CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssistandGoToMeetingaretrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
03.
06.
08PDFADivisionofCitrixSystems,Inc.
www.
citrixonline.
com
易探云服务器怎么过户/转让?易探云支持云服务器PUSH功能,该功能可将云服务器过户给指定用户。可带价PUSH,收到PUSH请求的用户在接收云服务器的同时,系统会扣除接收方的款项,同时扣除相关手续费,然后将款项打到发送方的账户下。易探云“PUSH服务器”的这一功能,可以让用户将闲置云服务器转让给更多需要购买的用户!易探云服务器怎么过户/PUSH?1.PUSH双方必须为认证用户:2.买家未接收前,卖家...
hostwinds怎么样?2021年7月最新 hostwinds 优惠码整理,Hostwinds 优惠套餐整理,Hostwinds 西雅图机房直连线路 VPS 推荐,目前最低仅需 $4.99 月付,并且可以免费更换 IP 地址。本文分享整理一下最新的 Hostwinds 优惠套餐,包括托管型 VPS、无托管型 VPS、Linux VPS、Windows VPS 等多种套餐。目前 Hostwinds...
今天有网友提到自己在Linux服务器中安装VNC桌面的时候安装都没有问题,但是在登录远程的时候居然有出现灰色界面,有三行代码提示"Accept clipboard from viewers,Send clipboard to viewers,Send primary selection to viewers"。即便我们重新登录也不行,这个到底如何解决呢?这里找几个可以解决的可能办法,我们多多尝试。...
gotoassist为你推荐
域名查询如何查询域名所有人的信息免费国外空间免费国外全能空间申请php虚拟空间普通网站需要多大空间?本人新手php学习者,想买个虚拟空间用来放自己做的一些企业站,只是练习用途深圳网站空间求免费稳定空间网站?域名劫持发现域名被劫持怎么办域名升级访问网站更换域名有什么影响老域名买老域名好还是新域名好呢?老域名收录会不好吗?com域名.com.域备案域名查询如何查看修改域名备案信息?谢谢域名管理我国域名管理的基本政策发规
虚拟主机排名 备案域名查询 台湾服务器 mediafire下载工具 域名优惠码 wdcp evssl证书 win8.1企业版升级win10 ev证书 500m空间 帽子云 200g硬盘 如何用qq邮箱发邮件 ledlamp 免备案cdn加速 googlevoice sonya cx域名 webmin hosts文件 更多