provedgotoassist
gotoassist 时间:2021-01-12 阅读:()
CasestudyO'NeillEurope/JSIbvimprovessportsweardeliverywithhostedremotesupportO'NeillEuropeisaprivatelyheldcompanywith160employeesanditsownclothingdesigns.
TheheadquartersofO'Neill'sEuropeanlicensee,JointServicesInternationalbv,islocatedinWarmond,theNetherlands.
JSIisthecompanythatdesigns,developsanddistributesthecompleteO'NeillbrandedsportsclothingandfootwearcollectionfortheEuropeanmarket.
JSIhasdistributorsin34countriesthatselltheproductstomanyindependentretailstores.
Since1952,whenJackO'NeillopenedhisfirstsurfshopinagarageacrosstheGreatHighwayinSanFranciscoandsoldhisfirstwetsuits,thecompanyhasexpandedintoaworldwidedesignerandmanufacturerofsportsclothingandfootwear.
Productsrangefromwetsuits,jackets,bodywarmers,vests,shirts,skirtsandshoestobags,belts,walletsandcaps.
Innovativedesignsincludemultimediaclothingwithbuilt-inconnectionsforcellphonesorMP3players,andasolarbackpackthatincludesasolarbatterycharger.
Thechallenge:supportingabusinessapplicationallovertheworldJSIO'Neill'sclothesandshoesaremanufacturedbycontractcompanieslocatedallovertheworld,fromtheMiddleEasttoIndiatoSouthAfrica.
Tobeabletokeeptrackofexactlywhatgoodsareproduced,whentheyleavethe140factories,andthedistributortheyaresentto,theorganizationprovidesallcontractorswithlaptops,barcodescannersandanin-house-developeddatabaseapplicationcalledLogiteg.
Supportingthisapplicationanddevicesontheotherendoftheworldwasarealchallenge.
Previously,thecompanyusedalocallyinstalledremotecontrolapplication.
Unfortunately,talkingusersthroughchangingsettingsorenablingordisablingfeatureswiththissolutionprovedalmostimpossible.
"ItwasnoteasyfortheIThelpdeskofJSItomanageremotesystemsbyphone,especiallywithnon-English-speakingemployeesontheotherside,oroverInternetconnectionsofvaryingquality,usingalocallyinstalledremotesupportapplication,"saidPeterMaljaars,manager,ServiceDeskatJSI.
"Wewerelookingforaneasierwaytoadministerremotesupport–asolutionthatwouldfunctionwelloverlow-bandwidthconnectionsandwouldrequirenospecialskillsfortheemployees.
"ImplementingGoToAssistforsimpleremotesupportAnewITmanageratJSIhadgainedgoodexperiencewithCitrixGoToAssistathisformeremployerandrecommendedthesolution.
Inaddition,JSIhadhadgoodresultswithCitrixPresentationServerintheretaildivision.
Afterathoroughreviewofalternatives,theJSImanagementteamdecidedGoToAssistwasindeedthebestsolutionfortheirchallenges.
OpenLine,aGoldCitrixSolutionAdvisor,assistedthecompanyinquicklyrollingoutandimplementingthesolutionatthehelpdeskintheNetherlandsandonallcompanylaptopsinthefactories.
O'NeillEurope/JSIbvO'Neillproductsnowleavefactoriesasplanned,andthecontinuityofthelogisticsprocesssavesusasubstantialamountofmoney.
PeterMaljaarsManagerServiceDeskO'NeillEurope/JSI""KeybenefitsSpeedsresolutionofapplicationproblems,improvingclothingdistributionprocessReducescostofITstafftraveltoremotesitesHelpsavoidlanguagebarriersinthesupportprocessProductinformation:www.
gotoassist.
co.
ukSalesinquiries:europe@citrixonline.
comPhone:+44(0)800-011-2120Channelpartners:resellers@citrixonline.
comPhone:+44(0)800-011-2120Mediainquiries:europe@citrixonline.
comPhone:+44(0)800-011-2120Aboutthiscustomer:www.
oneill.
comBecauseGoToAssistisSoftwareasaService,requiringnopremise-basedhardwareorsoftwareinstalledattheremotesites,itwaseasytogetitupandrunningwithinafewhours.
TheIThelpdeskintheNetherlandsnowremotelysupportsthecompanylaptopsandtheLogitegapplicationthatareprovidedtothefactories.
Twousersateachofthe140factorylocationsoperatetheLogitegbarcodescanningapplication.
ReducingapplicationdowntimeensuresdistributioncontinuityTheLogitegapplicationisveryimportanttoJSI.
Ifitisnotworkingproperly,theO'Neillproductsmaybedelayedinleavingthefactories,whichcanimpactscheduleddeliveries.
Evenworse,productsmayleaveunscanned–thuswithouttheabilitytotracethem.
Besidesnotknowingwhichproductsleftthefactoryheadedtowhatdistributor,therearerisksofpiracyorlossofthetrendyandinnovativeO'Neillbrandedproducts.
Maljaarssaid,"Abouttentimeseveryyear,O'Neillgoodsleftfactoriesunscanned.
Thiswasnotacceptable.
TheGoToAssistsolutionhelpsusquicklysolveerrorsandproblemsonourremotesystemsusinganyInternetconnectionafactoryhappenstouse.
O'Neillproductsnowleavefactoriesasplannedandthecontinuityofthelogisticsprocesssavesusasubstantialamountofmoney.
"Previously,toupgradethescanningapplicationandtosolverelatedsystemproblems,twomembersoftheITstafftraveledfortwoweekstwiceayeartovisitfactoriesandperformthesesupportactivities.
Maljaarscontinued,"WithGoToAssistthistravelingisnolongernecessary.
SoftwareupgradesarehandledremotelybyusingthefiletransferfeatureofGoToAssistandremotelyinstallingtheupgrade.
Problemswithcorporatelaptopsaresolvedimmediatelyonthephone.
Weareevenabletoeliminatetimezonedifferencesbecausenowwecansupportthesystemsattimeswhentheremoteemployeesarenotworking.
Withouroldsystem,inworst-casescenarios,wehadtohavethefactoriesshipalaptoptousbymail,solveaproblem,andsenditbacktotheotherendoftheworldafterwards.
"TheGoToAssistproductisextremelyeasytoinstallattheservicedesk.
Thereisnoinfrastructuretosetupormaintain.
Infact,fortheremotesites,installationisnotevenneeded.
"WecansimplyprovideaWebaddress,andareimmediatelyabletoremotesupportthePCwithourapplication,"clarifiedMaljaars.
"Somecountrieshavenon-English-speakingemployeesoperatingthenotebookandbarcode-scanningapplication.
ThesimplicityofenablingGoToAssistandusingtheremoteassistancefeaturesisoutstanding,whicheliminatestheneedtospeaktotheremoteemployeeabouteverysupportissue.
"FutureplansJSIisinvestigatingtheuseofGoToAssistwithintheretaildivision,especiallywhenmoreO'Neillshopsareopenedasthedivisionexpands.
RemotesupportandcontrolofPointofSale(POS)systemsattheshops,forexample,couldproveveryefficient.
AboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetings,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall805-690-6400.
2008CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssistandGoToMeetingaretrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
03.
06.
08PDFADivisionofCitrixSystems,Inc.
www.
citrixonline.
com
TheheadquartersofO'Neill'sEuropeanlicensee,JointServicesInternationalbv,islocatedinWarmond,theNetherlands.
JSIisthecompanythatdesigns,developsanddistributesthecompleteO'NeillbrandedsportsclothingandfootwearcollectionfortheEuropeanmarket.
JSIhasdistributorsin34countriesthatselltheproductstomanyindependentretailstores.
Since1952,whenJackO'NeillopenedhisfirstsurfshopinagarageacrosstheGreatHighwayinSanFranciscoandsoldhisfirstwetsuits,thecompanyhasexpandedintoaworldwidedesignerandmanufacturerofsportsclothingandfootwear.
Productsrangefromwetsuits,jackets,bodywarmers,vests,shirts,skirtsandshoestobags,belts,walletsandcaps.
Innovativedesignsincludemultimediaclothingwithbuilt-inconnectionsforcellphonesorMP3players,andasolarbackpackthatincludesasolarbatterycharger.
Thechallenge:supportingabusinessapplicationallovertheworldJSIO'Neill'sclothesandshoesaremanufacturedbycontractcompanieslocatedallovertheworld,fromtheMiddleEasttoIndiatoSouthAfrica.
Tobeabletokeeptrackofexactlywhatgoodsareproduced,whentheyleavethe140factories,andthedistributortheyaresentto,theorganizationprovidesallcontractorswithlaptops,barcodescannersandanin-house-developeddatabaseapplicationcalledLogiteg.
Supportingthisapplicationanddevicesontheotherendoftheworldwasarealchallenge.
Previously,thecompanyusedalocallyinstalledremotecontrolapplication.
Unfortunately,talkingusersthroughchangingsettingsorenablingordisablingfeatureswiththissolutionprovedalmostimpossible.
"ItwasnoteasyfortheIThelpdeskofJSItomanageremotesystemsbyphone,especiallywithnon-English-speakingemployeesontheotherside,oroverInternetconnectionsofvaryingquality,usingalocallyinstalledremotesupportapplication,"saidPeterMaljaars,manager,ServiceDeskatJSI.
"Wewerelookingforaneasierwaytoadministerremotesupport–asolutionthatwouldfunctionwelloverlow-bandwidthconnectionsandwouldrequirenospecialskillsfortheemployees.
"ImplementingGoToAssistforsimpleremotesupportAnewITmanageratJSIhadgainedgoodexperiencewithCitrixGoToAssistathisformeremployerandrecommendedthesolution.
Inaddition,JSIhadhadgoodresultswithCitrixPresentationServerintheretaildivision.
Afterathoroughreviewofalternatives,theJSImanagementteamdecidedGoToAssistwasindeedthebestsolutionfortheirchallenges.
OpenLine,aGoldCitrixSolutionAdvisor,assistedthecompanyinquicklyrollingoutandimplementingthesolutionatthehelpdeskintheNetherlandsandonallcompanylaptopsinthefactories.
O'NeillEurope/JSIbvO'Neillproductsnowleavefactoriesasplanned,andthecontinuityofthelogisticsprocesssavesusasubstantialamountofmoney.
PeterMaljaarsManagerServiceDeskO'NeillEurope/JSI""KeybenefitsSpeedsresolutionofapplicationproblems,improvingclothingdistributionprocessReducescostofITstafftraveltoremotesitesHelpsavoidlanguagebarriersinthesupportprocessProductinformation:www.
gotoassist.
co.
ukSalesinquiries:europe@citrixonline.
comPhone:+44(0)800-011-2120Channelpartners:resellers@citrixonline.
comPhone:+44(0)800-011-2120Mediainquiries:europe@citrixonline.
comPhone:+44(0)800-011-2120Aboutthiscustomer:www.
oneill.
comBecauseGoToAssistisSoftwareasaService,requiringnopremise-basedhardwareorsoftwareinstalledattheremotesites,itwaseasytogetitupandrunningwithinafewhours.
TheIThelpdeskintheNetherlandsnowremotelysupportsthecompanylaptopsandtheLogitegapplicationthatareprovidedtothefactories.
Twousersateachofthe140factorylocationsoperatetheLogitegbarcodescanningapplication.
ReducingapplicationdowntimeensuresdistributioncontinuityTheLogitegapplicationisveryimportanttoJSI.
Ifitisnotworkingproperly,theO'Neillproductsmaybedelayedinleavingthefactories,whichcanimpactscheduleddeliveries.
Evenworse,productsmayleaveunscanned–thuswithouttheabilitytotracethem.
Besidesnotknowingwhichproductsleftthefactoryheadedtowhatdistributor,therearerisksofpiracyorlossofthetrendyandinnovativeO'Neillbrandedproducts.
Maljaarssaid,"Abouttentimeseveryyear,O'Neillgoodsleftfactoriesunscanned.
Thiswasnotacceptable.
TheGoToAssistsolutionhelpsusquicklysolveerrorsandproblemsonourremotesystemsusinganyInternetconnectionafactoryhappenstouse.
O'Neillproductsnowleavefactoriesasplannedandthecontinuityofthelogisticsprocesssavesusasubstantialamountofmoney.
"Previously,toupgradethescanningapplicationandtosolverelatedsystemproblems,twomembersoftheITstafftraveledfortwoweekstwiceayeartovisitfactoriesandperformthesesupportactivities.
Maljaarscontinued,"WithGoToAssistthistravelingisnolongernecessary.
SoftwareupgradesarehandledremotelybyusingthefiletransferfeatureofGoToAssistandremotelyinstallingtheupgrade.
Problemswithcorporatelaptopsaresolvedimmediatelyonthephone.
Weareevenabletoeliminatetimezonedifferencesbecausenowwecansupportthesystemsattimeswhentheremoteemployeesarenotworking.
Withouroldsystem,inworst-casescenarios,wehadtohavethefactoriesshipalaptoptousbymail,solveaproblem,andsenditbacktotheotherendoftheworldafterwards.
"TheGoToAssistproductisextremelyeasytoinstallattheservicedesk.
Thereisnoinfrastructuretosetupormaintain.
Infact,fortheremotesites,installationisnotevenneeded.
"WecansimplyprovideaWebaddress,andareimmediatelyabletoremotesupportthePCwithourapplication,"clarifiedMaljaars.
"Somecountrieshavenon-English-speakingemployeesoperatingthenotebookandbarcode-scanningapplication.
ThesimplicityofenablingGoToAssistandusingtheremoteassistancefeaturesisoutstanding,whicheliminatestheneedtospeaktotheremoteemployeeabouteverysupportissue.
"FutureplansJSIisinvestigatingtheuseofGoToAssistwithintheretaildivision,especiallywhenmoreO'Neillshopsareopenedasthedivisionexpands.
RemotesupportandcontrolofPointofSale(POS)systemsattheshops,forexample,couldproveveryefficient.
AboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetings,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall805-690-6400.
2008CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssistandGoToMeetingaretrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
03.
06.
08PDFADivisionofCitrixSystems,Inc.
www.
citrixonline.
com
- provedgotoassist相关文档
- focusgotoassist
- AESgotoassist
- completegotoassist
- providinggotoassist
- errorsgotoassist
- www.citrixonline.com
白丝云-美国圣何塞4837/德国4837大带宽/美西9929，26元/月起
官方网站：点击访问白丝云官网活动方案：一、KVM虚拟化套餐A1核心 512MB内存 10G SSD硬盘 800G流量 2560Mbps带宽159.99一年 26一月套餐B1核心 512MB内存 10G SSD硬盘 2000G流量 2560Mbps带宽299.99一年 52一月套餐...
统计一下racknerd正在卖的超便宜VPS，值得推荐的便宜美国VPS
racknerd从成立到现在发展是相当迅速，用最低的价格霸占了大部分低端便宜vps市场，虽然VPS价格便宜，但是VPS的质量和服务一点儿都不拉跨，服务器稳定、性能给力，尤其是售后方面时间短技术解决能力强，估计这也是racknerd这个品牌能如此成功的原因吧！ 官方网站：https://www.racknerd.com 多种加密数字货币、信用卡、PayPal、支付宝、银联、webmoney，可...
捷锐数据399/年、60元/季 ，香港CN2云服务器 4H4G10M
捷锐数据官网商家介绍捷锐数据怎么样？捷锐数据好不好?捷锐数据是成立于2018年一家国人IDC商家，早期其主营虚拟主机CDN，现在主要有香港云服、国内物理机、腾讯轻量云代理、阿里轻量云代理，自营香港为CN2+BGP线路，采用KVM虚拟化而且单IP提供10G流量清洗并且免费配备天机盾可达到屏蔽UDP以及无视CC效果。这次捷锐数据给大家带来的活动是香港云促销，总共放量40台点击进入捷锐数据官网优惠活动内...
gotoassist为你推荐
-
php虚拟主机如何选择PHP网站虚拟主机免费虚拟空间找个免费的虚拟主机空间，20M以上的虚拟主机推荐便宜的虚拟主机，推荐几个域名购买如何购买域名？网站空间免备案哪个网站有免费的免备案空间，海外港台都可香港虚拟主机香港的虚拟主机好不好，如何选择虚拟主机？虚拟主机评测网请问这几个哪个虚拟主机好西安虚拟主机西部数码虚拟主机怎么样，西部数码云主机怎么样虚拟主机试用哪儿的虚拟主机可以试用？？华众虚拟主机管理系统华众虚拟主机管理系统怎么样？