www.citrixonline.com
gotoassist 时间:2021-01-12 阅读:()
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
- www.citrixonline.com相关文档
- focusgotoassist
- AESgotoassist
- completegotoassist
- providinggotoassist
- errorsgotoassist
- provedgotoassist
ReliableSite怎么样，月付$95美国洛杉矶独立服务器
ReliableSite怎么样？ReliableSite好不好。ReliableSite是一家成立于2006年的老牌美国商家，主要经营美国独立服务器租赁，数据中心位于：洛杉矶、迈阿密、纽约，带宽1Gbps起步，花19美元/月即可升级到10Gbps带宽，月流量150T足够各种业务场景使用，且免费提供20Gbps DDoS防护。当前商家有几款大硬盘美国独服，地点位于美国洛杉矶或纽约机房，机器配置很具有...
数脉科技：六月优惠促销,免备案香港物理服务器,E3-1230v2处理器16G内存,350元/月
数脉科技六月优惠促销发布了！数脉科技对香港自营机房的香港服务器进行超低价促销，可选择30M、50M、100Mbps的优质bgp网络。更大带宽可在选购时选择同样享受优惠，目前仅提供HKBGP、阿里云产品，香港CN2、产品优惠码续费有效，仅限新购，每个客户可使用于一个订单。新客户可以立减400元，或者选择对应的机器用相应的优惠码，有需要的朋友可以尝试一下。点击进入：数脉科技官方网站地址数脉科技是一家成...
hostodo：美国大流量VPS，低至$3，8T流量/月-1.5G内存/1核/25gNVMe/拉斯维加斯+迈阿密
hostodo从2014年年底运作至今一直都是走低价促销侧率运作VPS，在市场上一直都是那种不温不火的品牌知名度，好在坚持了7年都还运作得好好的，站长觉得hostodo还是值得大家在买VPS的时候作为一个候选考虑项的。当前，hostodo有拉斯维加斯和迈阿密两个数据中心的VPS在促销，专门列出了2款VPS给8T流量/月，基于KVM虚拟+NVMe整列，年付送DirectAdmin授权（发ticket...
gotoassist为你推荐
-
域名域名是什么意思虚拟主机服务器虚拟主机和站点服务器什么区别免费虚拟空间免费的虚拟主机空间哪个好？vpsvps和服务器哪个比较划算me域名me域名好不好用？美国服务器托管美国服务器租用有哪些系列？网站空间域名网站、域名空间三者的关系网站空间域名网站制作 域名和空间重庆网站空间重庆建网站的公司 我司准备建一个好点的网站，求推荐淘宝虚拟主机我想在淘宝买虚拟主机不知道哪家好？想找长期合作稳定的