www.citrixonline.com
gotoassist 时间:2021-01-12 阅读:()
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
- www.citrixonline.com相关文档
- focusgotoassist
- AESgotoassist
- completegotoassist
- providinggotoassist
- errorsgotoassist
- provedgotoassist
SugarHosts糖果主机六折 云服务器五折
也有在上个月介绍到糖果主机商12周年的促销活动，我有看到不少的朋友还是选择他们家的香港虚拟主机和美国虚拟主机比较多，同时有一个网友有联系到推荐入门的个人网站主机，最后建议他选择糖果主机的迷你主机方案，适合单个站点的。这次商家又推出所谓的秋季活动促销，这里一并整理看看这个服务商在秋季活动中有哪些值得选择的主机方案，比如虚拟主机最低可以享受六折，云服务器可以享受五折优惠。 官网地址：糖果主机秋季活动促...
新网，域名7月盛夏1核心2G内存.COM域名仅19.9元/首年，主机9.9元/月，企业邮箱0元体验
新网好不好？新网域名便宜吗？新网怎么样？新网是国内老牌知名域名注册商，企业正规化运营，资质齐全，与阿里云万网和腾讯云DNSPOD同为国内服务商巨头。近日新网发布了最新的七月放价季优惠活动，主要针对域名、云主机、企业邮箱、SSL证书等多款云产品推送了超值的优惠，其中.com顶级域名仅19.9元/首年，.cn域名仅16元/首年，云主机1核心2G内存3Mbps带宽仅9.9元/月，企业邮箱更是免费送1年，...
BuyVM($5/月）不限流量流媒体优化VPS主机 1GB内存
BuyVM商家属于比较老牌的服务商，早年有提供低价年付便宜VPS主机还记得曾经半夜的时候抢购的。但是由于这个商家风控非常严格，即便是有些是正常的操作也会导致被封账户，所以后来陆续无人去理睬，估计被我们风控的抢购低价VPS主机已经手足无措。这两年商家重新调整，而且风控也比较规范，比如才入手他们新上线的流媒体优化VPS主机也没有不适的提示。目前，BuyVM商家有提供新泽西、迈阿密等四个机房的VPS主机...
gotoassist为你推荐
-
国内虚拟主机国内虚拟主机跟国外虚拟主机的区别？云主机租用云主机租用要注意什么？费用高不高？vps主机vps主机好吗？是不是垃圾？网站域名一个网站要几个域名代理主机什么叫做代理服务器？有什么用途？国内ip代理求一些国内《ip代理》地址大全查询ip如何查IP网址域名备案域名备案需要什么虚拟空间免费试用哪有免费试用的虚拟主机？美国网站空间论坛选择空间可以选美国网站空间吗？