www.citrixonline.com
gotoassist 时间:2021-01-12 阅读:()
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
- www.citrixonline.com相关文档
- focusgotoassist
- AESgotoassist
- completegotoassist
- providinggotoassist
- errorsgotoassist
- provedgotoassist
MOACK：韩国服务器/双E5-2450L/8GB内存/1T硬盘/10M不限流量,$59.00/月
Moack怎么样?Moack(蘑菇主机)是一家成立于2016年的商家，据说是国人和韩国合资开办的主机商家，目前主要销售独立服务器，机房位于韩国MOACK机房，网络接入了kt/lg/kinx三条线路，目前到中国大陆的速度非常好，国内Ping值平均在45MS左右，而且商家的套餐比较便宜，针对国人有很多活动。不过目前如果购买机器如需现场处理，由于COVID-19越来越严重，MOACK办公楼里的人也被感染...
零途云：香港站群云服务器16IP220元/月，云服务器低至39元/月
零途云(Lingtuyun.com)新上了香港站群云服务器 – CN2精品线路，香港多ip站群云服务器16IP/5M带宽,4H4G仅220元/月，还有美国200g高防云服务器低至39元/月起。零途云是一家香港公司，主要产品香港cn2 gia线路、美国Cera线路云主机，美国CERA高防服务器，日本CN2直连服务器;同时提供香港多ip站群云服务器。即日起，购买香港/美国/日本云服务器享受9折优惠，新...
FlashFXP FTP工具无法连接主机常见原因及解决办法
目前，我们都在用哪个FTP软件？喜欢用的是WinSCP，是一款免费的FTP/SFTP软件。今天在帮助一个网友远程解决问题的时候看到他用的是FlashFXP FTP工具，这个工具以前我也用过，不过正版是需要付费的，但是网上有很多的绿色版本和破解版本。考虑到安全的问题，个人不建议选择破解版。但是这款软件还是比较好用的。今天主要是遇到他的虚拟主机无法通过FTP连接主机，这里我就帮忙看看到底是什么问题。一...
gotoassist为你推荐
-
买虚拟主机买个虚拟主机免费云主机永久免费的云主机哎或者空间或者vps中文域名注册查询中文域名注册怎么查询虚拟主机申请现在做网站申请虚拟主机选择哪种合适？虚拟空间哪个好虚拟内存一般设多大比较好？北京网站空间什么样的网站空间好北京网站空间网站空间哪里的好，重庆网站空间重庆建网站选择哪家比较好，还有域名空间等，北京虚拟主机虚拟主机 那个好用又实惠虚拟主机测评虚拟主机怎么看好坏!!!!