warehouseforwarder

StBCargoe-AWBStandardOperatingProcedure(SOP)-MoroccoStBCargoVersioncontrol2RevisedbyChangesVersionDateDavidSAUVOriginal0.
119Apr2017DavidSAUVInitialfeedbackfromDigitalCargoteam+RegionalCargoManagersEurope0.
222Jun2017IATAMENA&RAM1)Exportreviewed.
2)ImportandExceptionmanagementadded0.
317Jul2017StBCargoIntroductiontotheSOPThisStandardOperatingProcedures(SOP)documentcontainstheoperationalstepsthatstakeholdersoftheaircargosupplychainshouldfollowwhenusinge-AWB.
Theseproceduresarenotlocationspecific.
Inadditiontofollowingthesegenericprocedures,stakeholderswillalsohavetocomplywithanyrulethatmayhavebeendefinedforthespecificoriginanddestinationlocationsfromandtowhichtheydoe-AWB.
Itisimportanttonotethatstakeholdersmayfeelthattheyneedtoadjusttheirproceduresnotonlybasedonspecificlocationrules,butalsobasedontheirinternalproceduresandsystemsortocomplywithanylocalpracticeoragreementtheymayhavewiththeirpartners,suppliersandcustomers3BacktoTableofContentsStBCargoFramework&ScopeBacktoTableofContentsStBCargoSOPFramework5BacktoTableofContentsThefoundationofthee-AWBStandardOperatingProcedure(SOP)isbasedontheIndustryMasterOperatingPlan(MOP)andtheIATACargoHandlingManual,providingtheframeworkofthise-AWBSOP.
Bothdocumentsareavailablehere:IndustryMOP:http://www.
iata.
org/whatwedo/cargo/cargoiq/Documents/cargoiq-industry-mop.
pdfIATACargoHandlingManual:http://www.
iata.
org/publications/store/pages/cargo-handling-manual.
aspx/StBCargoPrerequisite&DetailedproceduresBacktoTableofContentsStBCargoSOPPrerequisite7BacktoTableofContentsJointheMultilaterale-AWBAgreementEnsureyourtechnologysupportse-AWBEnsurehigh-qualityelectronicmessagesEnsurebusinessprocessesaresetRolloute-AWBReporte-AWBshipments162345IATAdevelopedthee-AWBimplementationplaybook(pdf)tosupporttheadoptionofe-AWBbyairlinesandforwarders,presentingthedifferentstepstogothroughforasuccessfule-AWBimplementationThee-AWBimplementationplaybookpresenttheprerequisitetoonboardae-AWBprocess.
Thedocumentisavailablehere:http://www.
iata.
org/whatwedo/cargo/e/eawb/Documents/e-awb-implementation-playbook.
pdfStBCargoContentsBacktoTableofContents1e-AWBSOPExport2e-AWBSOPImport3ExceptionManagementStBCargoeAWBSOP-ExportBacktoTableofContentsStBCargoThescopeoftheSOPRequestbookingwithshipmentinformationandsecuritydetailsPlanshipmentandconfirmbookingFreightForwarderAirlineShipperPickupfreightandprepareshipmentforexportTransmitAWBdatatocarrierReceiveshipmentfromFreightForwarderAcceptshipmentasReadyforCarriageTransmitAWBdatatoGHAandauthoritieswhereappliesCheck-inshipmentPrepareshipmentfortransport,loadanddepartArriveflight,unloadanddispatchshipmenttowarehouseHandovershipmenttoFreightForwarderPerformshipmentacceptancechecksFWBFOHRCSFHL/FFM/FWBBKDFFRFFAThescopeoftheSOP(insidethegreenframe)coverstheactivitiesfromtheshipmentexportpreparationbytheFreightForwardertotheshipmentacceptanceas"ReadyforCarriage"bytheAirline.
CargooperationsshouldbeconductedaspertheIATACargoHandlingManualandshouldbecompliantwithlocalregulationsandcustomsrules.
Thebelowchartpresentsasimplifiedviewofapaperlessaircargoprocessusingthemainelectronicmessages10BacktoTableofContentsGHAStBCargo11InsertSpecialHandlingcode"EAW"(FWB/XFWB)InsertSpecialHandlingcode"EAP"(FWB/XFWB)SendFHL/XFZBmessagetocarrier(HouseWaybilldata)Initiate/modifyshipmentrecordInserte-CSDdatawithKCand/orRAnumber(FWB/XFWB)SendFWB/XFWBmessagetocarrier(MasterAWBdata)ShipmentswithaccompanyingcargopouchSecurecargoConsolidationYESNOYESNONOYES1StartSendFWBmessagetocarrier(AWBdata)e-AWBactivitiessummaryNotifyerrorandrequestforupdatedmessages(FNA/XFNM)YESPerformdataqualitycheckAcknowledgecorrectFWBmessage(FMA/XFNM)InsertSpecialHandlingcode"ECC"(FWB/XFWB)InsertSpecialHandlingcode"ECP"(FWB/XFWB)PaperAWBrequiredGoodsdeliverychecksOKErrorNOYESNOYESNOCarrier'sexceptionprocedures12StartSendFreightonHand(FOH)confirmation(FSU/XFSU)IssueWarehouseReceipttoForwarderCarrier'sexceptionproceduresPerformshipmentacceptancechecksPerformscreeningandupdatee-CSD(FWB/XFWB)SendReadyforCarriage(RCS)confirmation(FSU/XFSU)AcceptancechecksOKSecurecargoNOYESYESNO2EndIssueCargoReceipttoForwarderFreightForwarderAirlineAirlineorGroundHandlerResponsibilityBacktoTableofContentsStBCargoPrepareshipmentforexport12BacktoTableofContentsThepreparationoftheshipmentforexportshallbeconductedaspertheIATACargoHandlingManualTheshipmentrecord(FWB/XFWB)shallbecreatedinthefreightforwarder'ssystem(orviaawebportal)forshipmentswithoutaccompanyingcargopouch,ForwardershallinsertSpecialHandlingcode"EAW"forshipmentswithaccompanyingcargopouch,ForwardershallinsertSpecialHandlingcode"EAP"for"securedcargo"thee-CSDshallbeincorporatedintheOCIfieldoftheFWB/XFWB.
IfthescreeningisperformedbyathirdpartyonbehalfoftheFreightForwarder,theFreightForwardershallincorporatethee-CSDinformation(incl.
theRegulatedAgentnumber)intheOCIfieldoftheFWB/XFWBbeforesendingittotheCarrierIncaseofconsolidation,theHouseWaybilldata(FHL/XFZB)shallbecreatedintheforwarder'ssystem(orviaawebportal).
ItshallcontaintheSecurityStatusofeachindividualHAWB,includingfullShipper/ConsigneeaddressinformationwhenrequiredbyfinaldestinationDESCRIPTIONShipmentreadyforloadingontruckanddeparturefromFreightForwarderhubElectronicdocumentationreadyShipmentunloadedfromtruckarrivingtoFreightForwarderhubINPUTOUTPUTn/aTIMINGFreightForwarderRESPONSIBLEShipmentundertheliabilityoftheforwarder(HAWB)CONTRACTUALIMPACTStBCargoTransmitAWBdatatoCarrier13BacktoTableofContentsOncetheelectronicdocumentationisready,theFreightForwardershalltransmittheelectronicdatatothecarrier,oralternativelyuseawebportalWhenusingEDImessagestotransmitAWBandHouseManifestdatatoCarrier,thefreightforwarderwillpreferablyuseCargo-XMLmessagingstandard.
IfCargo-IMPstandardisused,thefollowingversion(orhigher)shallbeused:FWBversion16FHLversion4TheFreightForwardershallwaitfortheCarrieracknowledgementofthee-AWBdatamessage(FMA/XFNM)messageornotificationviawebportal)beforetenderingtheshipmenttotheCarrier(ortheGroundHandler–GHA-ifapplicable)TheFreightForwardershalltendertheshipmentwithoutanypaperAWBcopyasitwillneitherberequested/norusedDESCRIPTIONElectronicdatasenttoCarrierShipmentreadyforloadingontruckElectronicdocumentationreadyINPUTOUTPUTbeforedeliveryofgoodsTIMINGFreightForwarderRESPONSIBLEShipmentundertheliabilityoftheforwarder(HAWB)CONTRACTUALIMPACTStBCargoReceiveAWBdatafromFF14BacktoTableofContentsThecarrierprocessesthee-AWBdatamessagereceivedfromtheFreightForwarderandperformsadataqualitycheck:Ifnoerrorsarefound,sendsFMA/XFNMtoFreightForwarderacknowledgingreceiptofthee-AWBdatamessage;Iferrorsarefound,sendsFNA/XFNMtoFreightForwardernotifyingFreightForwarderabouttheerrorsandrequestforanupdatedFWB/XFWBmessage.
Alternatively,Carriercansendtheacknowledgmentorerrornotificationviawebportal.
ThecarrierinsertsSpecialHandlingcode"ECC"(ifanelectroniccontractissufficient)or"ECP"(ifapaperAWBneedstobeprinted)inFWB/XFWB,takingintoaccountapplicableInternationalConvention,regulatoryrequirementsandnetworkconstraints.
Ifapplicable,thefullsetofdata(shipmentrecord)istransferredtotheGHADESCRIPTIONElectronicdatavalidatedbycarrierECC/ECPcodeincorporatedtotheshipmentrecordShipmentrecordsenttoGHAifapplicableElectronicdatasenttofromFreightForwardertoCarrierINPUTOUTPUTThefinalcorrectFWBtobereceivedbytheGHA,minimum:A-Widebodyaircrafts:4hoursbeforedeparture.
B-Narrowbodyaircrafts:3hoursbeforedeparture.
CarrierRESPONSIBLEShipmentundertheliabilityoftheforwarder(HAWB)CONTRACTUALIMPACTStBCargoReceiveshipmentfromFF15BacktoTableofContentsThecarrier(ortheGHAifapplicable)receivesthegoodsandmatchesthephysicalgoodswiththeelectronicshipmentdata(shipmentrecord)intheCarriersystem(oriftheGHAsystemifapplicable).
ThepaperAWBcopywillneitherberequested/norusedIfanydiscrepancyisfoundbetweenphysicalgoodsandtheelectronicshipmentdata,itiscommunicatedtothedeliverypersonimmediately,andtheshipmentishandledaccordingtoCarrier'sexceptionprocedures,orasagreedwiththeFreightForwarderAfteralltheconditionstotakedeliveryofthegoodsarepositive,thecarrier:AssignsittoalocationinthesystemSends(X)/FSU-FOHmessagetoFreightForwarder,oralternatelysends"FreightonHand"confirmationtoFreightForwarderviawebportalProvidesaWarehouseReceipttothepersondeliveringthecargo.
Note:TheWarehouseReceiptcanalsobeprovidedusingelectronicmeansDESCRIPTIONShipmentunderCarriercustodyShipmentunderFreightForwardercustodyINPUTOUTPUTTheXFSU-FOH(orFSU-FOH)messageor"FreightonHand"confirmationshallbesenteveniftheshipmentcouldbedeclared"ReadyforCarriage"rightawayTheFOHmessagewillbesentupondeliveryofgoodsTIMINGCarrier/GHARESPONSIBLEFore-AWBunderthemultilateralagreement,atthetimeofWarehouseReceipt/(X)FSU-FOHthecargocontractisdeemedconcludedandthereforetheapplicabilityoflimitsofliability,whilstcarrierisnotobligedtotransporttheshipmentunlessanduntilitissubsequentlydeemedreadyforcarriage-(X)FSU-RCSCONTRACTUALIMPACTStBCargoPerformacceptancechecks16BacktoTableofContentsTheshipmentacceptancechecksshallbeconductedaspertheIATACargoHandlingManualWithregardtosecuritychecks:Incaseof"securedcargo",checksthevalidityoftheSecurityDeclarationintheelectronicdataandcertifiesthisactiondigitallyIncaseof"unsecuredcargo",performstheSecurityCheckaccordingtocurrentcountryregulationsandcertifiesthisactiondigitallyAllsecurityrelatedactivitiestobecompliantwiththeIATAe-ConsignmentSecurityDeclarationspecifications.
IncaseofConsolidatedShipment,checkssecuritystatusofeachindividualHouseWaybill.
DESCRIPTIONCargocheckedandsecuredShipmentunderCarriercustodyINPUTOUTPUTxxxxTIMINGCarrier/GHARESPONSIBLETheshipmentisundertheliabilityofthecarrierwhilstitisnotobligedtotransporttheshipmentunlessanduntilitissubsequentlydeemedreadyforcarriage-(X)FSU-RCSCONTRACTUALIMPACTStBCargoAcceptasReadyforCarriage17BacktoTableofContentsAfteralltherequiredchecksarecompletedwithpositiveresults,thecarrier:Confirmstheshipmentas"ReadyforCarriage"intheCarriersystemSends(X)FSU-RCSmessagetoFreightForwarder,oralternativelysendsthe"readyforcarriage"confirmationtoFreightForwarderviawebportalProvidestheCargoReceipt(inaccordancewithIATAResolution600g)toFreightForwarder.
Note:TheCargoReceiptcanalsobeprovidedusingelectronicmeansDESCRIPTIONCargo"ReadyforCarriage"CargocheckedandsecuredINPUTOUTPUTUponacceptingshipmentTIMINGGHARESPONSIBLETheshipmentisundertheliabilityofthecarrier/GHAandisobligedtotransporttheshipmentdeemedreadyforcarriage(RCS)CONTRACTUALIMPACTStBCargoeAWBSOP-ImportBacktoTableofContentsStBCargoCarrierSelfHandledBacktoTableofContentsStBCargoOperationProcess20BacktoTableofContentsActorTaskCarrierReceivesFFM(orXFFM)messagefromOriginstationalongwithallcorrespondingFWB(orXFWB)andFHL(orXFHL)messages.
CarrierProcessestheshipmentsbasedontheFWB(orXFWB)andFHL(orXFHL)messagesreceived.
CarrierNotifiestheFreightForwarderand/oritsCustomsBrokerofthearrivaloftheshipment(Example:byusingFSU-NFDmessage).
Note:Incaseofaccompanyingdocumentpouch,notifiesFreightForwarderoritsCustomsBroker(Example:byusingFSU-AWDmessage)andmakesthedocumentsavailableforcollection.
FreightForwarderTakesnecessarystepstoprocesstheimporte-AWBshipmentswithoutpapercopiesandinformstheCarrierofanyproblemencounteredwiththeshipments.
CarrierHandovershipmenttoFreightForwarder,andrecordscompletionofdelivery(Example:byusingFSU-DLVmessage).
CarrierProvidesFreightForwarderandAuthoritiesfullsupportfore-AWBrelatedquestionsuponrequest.
StBCargoCarrierUsingGHABacktoTableofContentsStBCargoOperationProcess22BacktoTableofContentsActorTaskCarrierReceivesFFM(orXFFM)messagefromOriginstationalongwithallcorrespondingFWB(orXFWB)andFHL(orXFHL)messages.
CarrierSendstoGHAtheFFM(orXFFM)messagereceivedfromOriginstationalongwithallcorrespondingFWB(orXFWB)andFHL(orXFHL)messagesGHAReceivesfromCarriertheFFM(orXFFM)message,alongwithallcorrespondingFWB(orXFWB)andFHL(orXFHL)messages.
GHAProcessestheshipmentsbasedontheFWB(orXFWB)andFHL(orXFHL)messagesreceivedfromCarrier.
GHANotifiestheFreightForwarderand/oritsCustomsBrokerofthearrivaloftheshipment(Example:byusingFSU-NFDmessage).
Note:Incaseofaccompanyingdocumentpouch,notifiesFreightForwarderoritsCustomsBroker(Example:byusingFSU-AWDmessage)andmakesthedocumentsavailableforcollection.
FreightForwarderMakesthenecessaryeffortstoprocesstheimportshipmentswithoutpaperAWBcopiesand,informstheGHAofanyproblemencountered.
GHAHandovershipmenttoFreightForwarder,andrecordscompletionofdelivery(Example:byusingFSU-DLVmessage).
CarrierProvidesGHA,FreightForwarderandAuthoritiesfullsupportfore-AWBrelatedquestionsuponrequest.
StBCargoExceptionManagementBacktoTableofContentsStBCargoExport–CarrierSelfHandled24BacktoTableofContentsExceptionmanagement1:CarrierdetectsmissingelectronicshipmentdatainownsystemupondeliveryofthegoodsResponsibilityTaskCarrier1.
Initiatestracingofelectronicshipmentdatathroughitssystems2.
Ifdatacannotberetrievedwithinthesystems,informsthedeliverypersonand/ortheFreightForwarderofficethatanewtransmissionisrequiredbeforecargoacceptancecanbeperformed.
3.
Iftheshipmentdatatransmissioncannotbecompletedsuccessfullyduetoanyreason,issueapaperAWBwithsufficientcopiesfortransitanddestinationstations(CarrierwillrequestFreightForwardertoproviderequiredinformationbycompletionofshipmentdeclarationform,hardorelectronicbothareaccepted).
FreightForwarderPromptlyrespondstotherequestfromCarriertoavoiddelaytocargoanddeliverydriverschedule.
StBCargoExport–CarrierSelfHandled;cont.
25BacktoTableofContentsExceptionmanagement2:CarrierDetectsadiscrepancyinnumberofpiecesand/orweightbetweenelectronicshipmentdataandphysicalgoodsdeliveredResponsibilityTaskCarrierShipmenttobekeptintheacceptancearea.
SendFNA,andFOH.
FreightForwardertoproceedsendingthecorrectFWB.
Informsthedeliverypersonofthediscrepancy.
Uponreceivingconfirmation(orcorrecteddata)fromFreightForwarderandifacceptancecheckisok,,confirmstheshipmentas"ReadyforCarriage"intheCarriersystemwiththecorrectnumberofpiecesandweightmatchingthephysicalgoodsreceived.
FreightForwarderPromptlyrespondstotherequestfromCarriertoavoiddelaytocargoanddeliverydriverschedule.
StBCargoExport–CarrierUsingGHA26BacktoTableofContentsExceptionmanagement1:GHAdetectsmissingelectronicshipmentdatainsystemupondeliveryofthegoodsResponsibilityTaskGHAScenario1(MissingAWBdata):1.
InitiatestracingofelectronicshipmentdatathroughitsownsystemandCarriersystem(onlyifhehasaccesstothecarriersystem,ifnot,sendmessageFWRtocarrier)2.
Ifdatacannotberetrievedwithinthesystems,informstheCarrierthatanewtransmissionisrequiredbeforecargoacceptancecanbeperformed.
3.
Iftheshipmentdatatransmissioncannotbecompletedsuccessfullyduetoanyreason,issueapaperAWBwithsufficientcopiesfortransitanddestinationstations(GHAwillrequestCarrier/FreightForwardertoproviderequiredinformationbycompletionofshipmentdeclarationform,hardorelectronicbothareaccepted).
Scenario2(Housemanifestdata):IfmissingelectronicHouseManifestDataforConsolidatedshipment=>AcceptshipmentunderpaperHouseManifestandcontinuewithRCSaccordingtocarrierrequirements.
StBCargoExport–CarrierUsingGHA;cont.
27BacktoTableofContentsResponsibilityTaskCarrierPromptlyreactstotherequestfromGHAtoavoiddelaytocargoanddeliverydriverschedule.
FreightForwarderPromptlyrespondstotherequestfromGHA/Carriertoavoiddelaytocargoanddeliverydriverschedule.
StBCargoExport–CarrierUsingGHA;cont.
28BacktoTableofContentsExceptionmanagement2:GHAdetectsadiscrepancyinnumberofpieces,weight,dimensionsorvolumebetweenelectronicshipmentdataandphysicalgoodsdeliveredResponsibilityTaskGHAShipmenttobekeptintheacceptancearea.
SendFNA,andFOH.
FreightForwardertoproceedsendingthecorrectFWB.
Informsthedeliverypersonofthediscrepancy.
Uponreceivingconfirmation(orcorrecteddata)fromFreightForwarder,andifacceptancecheckisok,confirmstheshipmentas"ReadyforCarriage"intheGHAsystemwiththecorrectnumberofpiecesandweightmatchingthephysicalgoodsreceived.
CarrierSupportsanyrequestfromaboveparty,inordertominimizedelaytotheshipmentflowFreightForwarderSupportsanyrequestfromaboveparties,inordertominimizedelaytotheshipmentflow.
StBCargoImport–CarrierSelfHandled29BacktoTableofContentsExceptionmanagement1:Uponarrivaloftheflight,theelectronicshipmentdataisnotfoundinCarriersystemResponsibilityTaskCarrierShipmentdeclaredasMSAW.
Note:Intheeventofcargoarrivingwithoutanydocument,anyelectronicdata,itwillbereportedasFDCA(FoundCargo).
Paperlessnatureoftheshipmentwillbedeterminedonlywheninformationistransmitted.
Iftheaccompanyingdocumentpouchismissing,thenthestatus"missingdocs"issenttoOriginstation.
Exceptionmanagement2:PapercopyoftheAWBforane-AWBshipmentisrequestedbyanypartyResponsibilityTaskCarrierProducesandhandsoveraprintoutoftheelectronicshipmentdata.
StBCargoImport–CarrierUsingGHA30BacktoTableofContentsExceptionmanagement1:Uponarrivaloftheflight,theElectronicShipmentDataisnotfoundinGHA'ssystemResponsibilityTaskGHA1.
InitiatestracingofelectronicshipmentdatathroughagreedprocedurewithCarrier.
2.
SendsarequestforAWBDatatotheoriginstation.
(theGHAmusthighlightthistocarriertotakeupwithoriginandawaittheirrevert)Note:Intheeventofcargoarrivingwithoutanydocument,anyelectronicdata,anymentiononFlightManifest,itwillbereportedasFDCA(FoundCargo).
Paperlessnatureoftheshipmentwillbedeterminedonlywheninformationistransmitted.
Iftheaccompanyingdocumentpouchismissing,thenthestatus"missingdocs"issenttoCarrier.
CarrierSupportsanyrequestfromaboveparties,inordertominimizedelaytotheshipmentflow.
FreightForwarderInformstheCarrierand/orGHAofanyproblemencountered.
StBCargoImport–CarrierUsingGHA;cont.
31BacktoTableofContentsExceptionmanagement2:PapercopyoftheAWBforane-AWBshipmentisrequestedbyanypartyResponsibilityTaskGHAProducesandhandsoveraprintoutoftheelectronicshipmentdata.
IfCarrierrequeststheprintedAWB,hewillbechargedforprintingthedocumentStBCargoTHANKYOU32WebsiteIata.
org/cargoDavidSAUVProjectManager,e-AWB,Cargosauvd@iata.
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