x64exchange2007

samwincontactcentersuitesystemrequirementssamwinSystemRequirementsBasedOnVersion72017telecommunicationsoftwaregmbh1of13samwincontactcentersuitesystemrequirementsG.
711G.
7291.
≤20≤10≤20-4-CoreXeon2,00GHz8GBFastEthernet50GBSAS32010.
000RPM2.
≤200≤60≤508-CoreXeon2,10GHz16GBGigabitEthernet90GBSAS32015.
000RPM3.
≤500≤120≤2008-CoreXeon2,40GHz64GBGigabitEthernet160GBSAS32015.
000RPM4.
≤3000*≤2000*≤500*Dual8-CoreXeon2,40GHz128GBDualGigabitEthernet(Paired)320GBSAS32015.
000RPMRAMEthernetHD4GBFastEthernet50GBSAS3207.
200RPM8GBFastEthernet80GBSAS32010.
000RPM16GBGigabitEthernet160GBSAS32015.
000RPM*clientlocalstreamingenabledNote:Requirementsdependingonfollowingfeatures:reporting,presence,calendaring,phonesettings,directories,databasesetup,skill/userprioritytwovoiceserversofgivenspecsarerequiredinhot-standbydeploymentadataretentionperiodof3yearsisassumedforHDrequirementsvirtualizationisfullysupportedaslongasresourcesequalinggivenspecsarereservedfortheserverinstancesforscenarios3and4:aseparatereportingserverisrequired,pleasegetincontactwithtelecommunicationsoftwaretodiscussadetailedinfrastructureplan2-CoreXeon2,00GHz4-CoreXeon2,00GHz8-CoreXeon2,40GHzMax.
Calls/Hour1001.
00010.
000samwinbillingEstimatedLoadRequiredHardwareCPUServerHardwareRequirementsEthernetHDMax.
SimultaneousCallsEstimatedLoadMax.
SimultaneousAgentsCPURAMRequiredHardwareReportingServerrecom.
Thefollowingrequirementshavetobemetbyeverysamwinserversystem.
Bothhot-standbyclusternodesaswellascold-standbybackupnodeshavetomeetthesamerequirementsastheprimarynode.
samwincontactcenter2017telecommunicationsoftwaregmbh2of13samwincontactcentersuitesystemrequirementsServerSoftwareRequirementsWindowsServer2008WindowsServer2008R2SP1WindowsServer2012WindowsServer2012R2WindowsServer2016WebServerIISServerFeature(Seesamwinreferencefordetails)InternetExplorer9orlaterAdobeFlashPlayer9orlater.
NETFramework3.
5and4.
5.
2Note:Allmodulessupportbothx86andx64versionsQoSmechanismshouldbeimplementedtoensurevoiceandsignalingquality.
NETFrameworkredistributableispartofthesamwinsetup,forPCswithoutinternetconnection,installframeworkpriortosamwinsetupAllsamwinservicesandtracefoldersneedtobeexcludedformemoryresidentantivirussoftware*SeeadetailedlistofsupportedoperatingsystemslaterinthisdocumentOperatingSystem*WebBrowserThefollowingsoftwarerequirementshavetobemetbyeverysamwinserversystem.
2017telecommunicationsoftwaregmbh3of13samwincontactcentersuitesystemrequirementsClientHardwareRequirementsThefollowingrequirementshavetobemetbyeverysamwinclientPC.
CPUInteli3Dual-Core2,60GHzRAM4GBHD30GBDisplayResolution1200x800(at100%scalinglevel)Note:thisdataexpectsadedicatedsamwinsystem.
Pleaseadaptrequirementsaccordinglyif3rdpartysoftwareishostedonthesysteminparalleltosamwin2017telecommunicationsoftwaregmbh4of13samwincontactcentersuitesystemrequirementsClientSoftwareRequirementsThefollowingsoftwarerequirementshavetobemetbyeverysamwinclientPC.
WindowsVistaSP2Windows7Windows8Windows8.
1Windows10InternetExplorer9orlaterAdobeFlashPlayer9orlater.
NETFramework3.
5and4.
5.
2OthersWindowsMediaPlayerNote:samwinsoftphoneclientsshouldimplementQoSmechanismstoensurevoicequality.
Thisdoesnotaffecthardphoneoperators.
NETFrameworkredistributableispartofthesamwinsetup,forPCswithoutinternetconnection,installframeworkpriortosamwinsetuppleasemanuallyupgradetheoperatingsystemto.
NETFramework4.
5toensurefullsupportoftheJawsaccessibilitytoolkitifrequiredAllsamwinservicesandtracefoldersneedtobeexcludedformemoryresidentantivirussoftware*SeeadetailedlistofsupportedoperatingsystemslaterinthisdocumentWebBrowserOperatingSystem*2017telecommunicationsoftwaregmbh5of13samwincontactcentersuitesystemrequirementsDatabaseEngineRequirementsThefollowingrequirementshavetobemetforthesamwinbackenddatabaseengine.
G.
711G.
729≤20≤10≤20600.
000MicrosoftSQLServerExpressEdition5GB≤20≤10≤201.
000.
000MicrosoftSQLServerStandardEditionorhigher10GB≤200≤60≤501.
000.
000MicrosoftSQLServerStandardEditionorhigher10GB≤500≤120≤2005.
000.
000MicrosoftSQLServerStandardEditionorhigher50GB≤3000≤2000≤50010.
000.
000MicrosoftSQLServerStandardEditionorhigher100GBTotalCallsPerYear100.
000MicrosoftSQLServerExpressEdition1GB1.
000.
000MicrosoftSQLServerExpressEdition3GB10.
000.
000MicrosoftSQLServerStandardEditionorhigher25GBMicrosoftSQLServer2008MicrosoftSQLServer2008R2MicrosoftSQLServer2012MicrosoftSQLServer2014MicrosoftSQLServer2016Note:adataretentionperiodof1yearsisassumedonlyMicrosoftSQLServerExpressEditionisincludedfreeofchargewithsamwinonlyMicrosoftSQLServerExpressEditioniscoveredbyasamwinservicecontractsamwincontactcentersamwinbillingEstimatedLoadExtensionsRequiredDatabaseEngineExpectedDatabaseSizeSupportedVersionsExpectedDatabaseSizeEstimatedLoadMax.
SimultaneousCallsMax.
SimultaneousAgentsTotalCallsPerYearRequiredDatabaseEngine≤1000≤10000≤1000002017telecommunicationsoftwaregmbh6of13samwincontactcentersuitesystemrequirementsPortSettingsThefollowingportshavetobeopenedinthehostfirewallsforcommondeploymentscenarios.
Note:TheseportsmayvarybasedonthefinalconfigurationandmodulesSIPandRTPtrafficshouldbetaggedwithQoS2017telecommunicationsoftwaregmbh7of13samwincontactcentersuitesystemrequirementsPBXLicensingRequirementsThefollowinglicenserequirementshavetobemetbythetelephonysystemtoprovideallcall-andextension-relatedfunctionalitytowardssamwin.
LicenseTypeVolumeSIPTrunkLicense1perconnectedPBX(forsamwinendpoint)SIPTrunkChannelLicense3xmax.
simultaneouscalls,perconnectedPBX(forcalllegs)CSTAorTAPILicenseOpt.
,1perhardsetcontrolledbycall-center/attendantconsoleCSTA,SIPSIMPLEorTAPILicenseOpt.
,1perextensionmonitoredNote:CSTAorTAPILicensearenotrequiredbycall-center/attendantconsoleswithasoftphone(nophysicalextensionattached)theselicensingrequirementsdonotapplytothebillingmodulePBXswithoutsupportforantitromboning/pathreplacementonSIPtrunksrequireSIPlicensingforthefulldurationofcalls,i.
e.
untilthecallisfullyreleased2017telecommunicationsoftwaregmbh8of13samwincontactcentersuitesystemrequirementsConnectorRequirementsThefollowingsoftwareandsystemrequirementshavetobemetby3rdpartysystemsconnectedtosamwinwiththerespectiveconnectorlicense.
ConnectorTypeSoftwareandSystemRequirementPresencetoMicrosoftOCSMicrosoftOCS2007withonestandardCALper1000presencesubscriptionsPresencetoMicrosoftLyncMicrosoftLync2010orlaterwithonestandardCALforconnectoruserPresencetoIBMSametimeIBMSametimeGateway8.
5withdedicatedcommunityforsynchronizationwithsamwinCalendaringtoMicrosoftExchangeMicrosoftExchangeWebServicesforExchange2007SP1orlaterwithdedicatedsynchronizationaccountCalendaringtoIBMDominoIBMDominoServer8.
5withcustomNSFfiledeploymentonsingleserver,readpermissiontouserNSFfiles,webservicesenabledonserverwhereNSFisdeployedCalendaringtoSQLdatabaseMicrosoftSQLServercalendardatabase2017telecommunicationsoftwaregmbh9of13samwincontactcentersuitesystemrequirementsOperatingSystemCompatibilityWindowsServer2000WindowsServer2003WindowsServer2008WindowsServer2008R2WindowsServer2012WindowsServer2012R2WindowsServer2016WindowsXPWindowsVistaWindows7Windows8Windows8.
1Windows10SQLServer2000SQLServer2005SQLServer2008SQLServer2008R2SQLServer2012SQLServer2014SQLServer2016samwin4.
5xxxxxsamwin5.
0xxxxxxxxxsamwin5.
1xxxxxxxxxsamwin5.
1R2xxxxxxxxxxxxxxsamwin5.
1R3xxxxxxxxxxxxxxsamwin6xxxxxxxxxxxxsamwin7.
0-7.
1xxxxxxxxxxxxsamwin7.
2-7.
3xxxxxxxxxxxxxxxsamwin4.
5xxxxxsamwin5.
1xxxxxxxxxxxxxsamwin6.
0xxxxxxxxxxxxxxcontactcenterbillingServerClientDatabase2017telecommunicationsoftwaregmbh10of13samwincontactcentersuitesystemrequirementsSennheiserEmbravaAdvantecSpokesHubPCSuiteDirectHeadSetupBlynclightUSB-4761samwin5.
3-5.
14xsamwin6.
0xsamwin6.
1-6.
3xxxsamwin7.
0xxxxsamwin7.
1xxxxsamwin7.
2xxxxxsamwin7.
3xxxxxNote:OnlythemostcommonhardwareofthelistedvendorsistestedForthelistedvendors,theprovidedAPIisimplemented,howeverthesupportandfeaturesofalltypesanddevicesmaybevaryingHardwarePlantronicsJabra2017telecommunicationsoftwaregmbh11of13samwincontactcentersuitesystemrequirementsCUCM4.
1-7CUCM8CUCM9CUCM10-11AudioCodesFerrariSonosAvayaACM5AvayaACM6AvayaCS10004AvayaCS10005AvayaCS10006-7AvayaIPOffice8AvayaIPOffice9InnovaphoneV6-V8InnovaphoneV9InnovaphoneV10InnovaphoneV11SimensHiPath4000SimensHiPath8000MicrosoftLync2010MicrosoftLync2013SkypeforBusinesssamwin5.
1R3xxxxxxxxxxxxx*1samwin6.
0xxxxxxxxxxxxxxxxx*1xsamwin6.
1xxxxxxxxxxxxxxxxx*1xsamwin6.
2xxxxxxxxxxxxxxxxx*1xsamwin6.
3x*2xxxxxxxxx*2xxxxx*2x*2x*2x*2xxx*1xx*2samwin7x*2xxxxxxxxx*2x*2xxxx*2x*2x*2x*2xxx*1xx*1Limitations*2onrequest/projectbasedPBX/samwincontactcentersuiteCompatibility2017telecommunicationsoftwaregmbh12of13samwincontactcentersuitesystemrequirementsSAMwin.
CBC3.
5OutofServiceSAMwin.
CBC4.
0OutofServiceSAMwin.
CBC4.
1OutofServiceSAMwin.
CBC4.
2OutofServiceSAMwin.
CBC4.
5OutofServiceSAMwin.
CBCforNDSOutofServiceSAMwin.
CCO5.
0OutofServicesamwin5.
1OutofServicesamwin5.
1R2OutofServicesamwin5.
1R3OutofServicesamwin6Supporteduntilendof2016samwin7.
0/7.
1Supporteduntilendof2017samwin7.
2/7.
3Supporteduntilendof2018SAMwin.
CAS3.
5OutofServiceSAMwin.
CAS4.
0OutofServiceSAMwin.
CAS4.
1OutofServiceSAMwin.
CAS4.
2OutofServiceSAMwin.
CAS4.
5OutofServicesamwinbilling5.
1Supporteduntilendof2016samwinbilling6.
0Supporteduntilendof2018ServiceLivetimecontactcenterbilling2017telecommunicationsoftwaregmbh13of13