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ActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedCASESTUDYResourceworkingonActiveDirectoryaccountsoptimallyutilised:---COMPANY:WarsawCityHallINDUSTRY:GovernmentLOCATION:Warsaw,PolandABOUTTHECOMPANY:Self-serviceportalandthecomprehensivemanagementofActiveDirectoryintheCityofWarsaw-MichaelKamierczyk,SeniorSpecialist,MinistryofEnvironmentADManagerPlusiseasy-to-use,fullyaccessiblefromyourbrowserandacost-eectivetoolformanagingAD.
TheapplicationallowedustoeectivelyandquicklymaintaintheintegrityoftheAD.
Thereportingmoduleprovidesuswithvaluableinformationconcerningyouinourorganization.
EnvironmentalmanagementofAD'scomplexstructureposedahugechallengetotheITteam.
Taskssuchasunlockingaccounts,resetpasswordsofADuseraccounts,tookupaconsiderablepartoftheirtime.
Thissituationpreventedimplementationofadvancedadministrativetasksandlimitedthegrowthoftheorganization.
Tosolvethisproblem,organizationalchangeswereimplemented,combinedwithimplementationoftoolssupportingnewdivisionoftasks.
Thenewdivisionoftasksincluded:transferofminoradministrativetasksinADtoadministratorsofindividualbusinessareasofthecitytransfermanagementofpasswordsanddatainADtohelpdesktechniciansorusersthemselvesIntroduction:WarsawCityHallencompasses18districtsthatarelocatedintheareaof517km,whichsupports1.
8millionresidents.
Theoceemployscloseto7500employees.
Theocehasitsowninfrastructure,whichconsistsof270serversincluding20domaincontrollers.
Itconsistsof18organizationalunits(districts).
Theinfrastructureismanagedby5serveradministrators,4networkadministrators,and40ADemployeeresourcemanagers.
Thedomainhasover4,500activeuseraccounts.
WarsawisthecapitalandlargestcityofPoland.
WarsawisanAlpha–globalcity,amajorinternationaltouristdestinationandanimportanteconomichubinCentralEurope.
Itisalsoknownasthe"phoenixcity"becauseithassurvivedsomanywarsthroughoutitshistory.
Asof2012,Warsawwasrankedthe6thlargestcityoftheEuropeanUnion,andbelongedtoalistoftop100citiestermed"bestintermsofqualityofliving"WarsawCityHallencompasses18districtsthatarelocatedintheareaof517km,whichsupports1.
8millionresidents.
Theoceemployscloseto7500employees.
ActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedThenewdivisionoftasksincluded:notifyingusersabouttheimpendingexpiryofthepasswordinADthepossibilityofself-changepasswordsandunlockuseraccountsthepossibilityofself-editingofuserdatainADthepossibilityofauditingchangesinAD,includingingroupsandadministrativeunitstheabilitytoquicklyidentifythesourceofattackifbreakintothedomainisdetectedPolishuserinterfaceToachievethedenedtasks,followingsolutionsfromManageEnginewereused:Solution:ThedecisionwasarrivedatbasedonthefactthattheycomplywithallrequirementsusessimpleandclearuserinterfacehaslowimplementationandmaintenancecostFullimplementationofthesolutiontookaroundtwomonths,mostofthetimeinADselfservicePlusandthat'smainlybecause,ithadnotbeenPolonizedatthetimeofimplementation.
Butweapproacheditasanadvantage-wedidthetranslationonourownandcustomizeditexactlytosuitouroceterminology.
Translationandadaptationofapplica-tionstooktheadministratorscoupleofdays,allowingthesolutiontomatchuserexpectations.
WeusedtheADManagerPlustooltomanageActiveDirectorydomains.
Inasimpleandconvenientwaywecreatedverolesfordelegatingpowersto49professionalsoverseeing18units,tomakeiteasierandfaster.
Achievedcompletecontroloverthepowersanddelegationoftasksattheemployeesbureauofinformation.
Adminis-tratorscandelegatethepowertocreateaccountsforpeopleoutsidetheITDepartment,includingsta,andprovideasinglestandardforallaccountscreatedonthedomainandtoavoidconfusionusingdenedtemplates.
Asaresultofthenewdistributionofroleshelpdeskspecialistshaveobtainedpermissiontochangepasswordsandunlockuseraccounts.
ActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedWeusedADAuditPlustomonitorchangesinadomainenvironment.
Ithelpedsetupnoticationsaboutchangesinkeysafetygroupsandmakecontrolchangesinadministrativeunits.
"Now,assoonasyouchangethegrouptheDomainAdminsarenotied.
Thetoolalsohelpeddetectloginattemptsinthesystem.
Veryquickly,administratorsnoticedonthemainviewhundredsofattemptstologintothedomain.
Afterhavingveriedthelogsitturnsoutthatattheoceinoneofthedistrictswastryingtologonhundredsoftimestooneofthedomaincontrollers.
Thismadeitpossibletodetectthevirusloggingintotheaccountinthedomainandisolatespeciccomputerstoremovethevirus.
"ForpasswordmanagementweusedADSelfServicePlus,thankstothePolanizedversion,whichisconguredaccordingtotherequirementsoftheAuthority,aself-serviceportalisnowavailabletoalldomainusers.
Withautomaticalerttousersaboutpasswordexpirationdateandthepossibilityofself-unlockingtheaccountswithoutcontactingthespecialists,involvementofemployeesintheITsupportforpasswordincidentscouldbereducedby40%.
Thesechanges,designedforadvancedadministrativeprojectshaveallowedtheorganizationtosave20%ofthetime.
AllowinguserstoindependentlychangetheirinformationinAD,resultedinanincreaseintimelinessby30%annually.
ManagerialBenets:Cross-sectionalreportsTrackingtrendsMonitoringandplanningchangemanagementAutomationofroutineactivitiesforADAdministratorsOptimizationofworkingtimeoftheadministratorsActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedADManagerPlushelpedachievethefollowingresults:AdministrativeBenets:Mainadministratorsdonothavetospendtimeonroutinetasks,becausetheyhavebeendelegatedtobusinessadministrators(districts)TheintroductionoffullsupervisioninthemanagementofADobjects-delegationofpowerandcontrolIncreasein20%ofthetimeforgeneraladministrativedutiesThepossibilityofpostingrightstonon-ITpeopletocreateuseraccounts(DepartmentofPersonalData)HelpdeskteamhavingpermissiontounlockandresetuserpasswordsPreparedaconvenientnamingtemplateofaccountsbasedonthelocationAutomatedprocessofcreatinguseraccountsbyusingappropriatepre-denedtemplatesPossibilityofdeningpasswordpolicyinthetemplatesthatismadeavailabletobusinessadministratorsGeneratereportsofexpiringaccountsofthesta,allowingyoutoreactquicklyandtaketheappropriatestepsGenerateareportontheaccountsthatareinactiveforanextendedperiodandtransfertheseaccountsintoaspecialcontainerRapidimplementationoforderssuchascreationof100accountsfortheEUprojectusingaCSVleSupportsExportofreportsinthefollowingformats:PDF,HTML,XLS,CSVGeneratereportsbyschedulewiththeabilitytosendasanattachmentviaemailManagingtheattributesofExchange2007and2010(acommonconsoleforADandEX)AdvancedreportingandaclearmainviewAbilitytomodifythecollectiveattributes,usingaCSVleorlteringmechanismsADSelfServicePlushelpedachievethefollowingresults:ImprovethequalityofdatacollectedintheAD-theannual30%increaseincorrectandtimelyinformationUpdatingthedomainbyusingcongurabledataApasswordchangethatcanreectoncomputersthatarenotpartofthedomain.
Reducednumberofapplicationstothehelpdeskinconnectionwithchangesofpasswords,accountdata,orresetAlertstheuseraboutimpendingpasswordexpiryAddressBookforusersinthedomainAbilitytopersonalizetheapplicationThepossibilityofhavingaPolishinterfaceActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedImplementationofthissolutioncombinedwithorganizationalchangedenitelyimprovedthequalityandeciencyoftheworkoftheOceofInformation.
Theresultsachievedalevelfor20to40percentimprovementgavegroundsforfurtherdevelopmentoffunctionalandquanticationofthesystem.
Implementationofthissolution,combinedwithanorganizationlevelchange,denitelyimprovedthequalityandeciencyofwork.
Theresultsachievedalevelfor20to40percentimprovement,thatgavegroundsforfurtherfunctionaldevelopmentofthesystem.
CurrentlytheinstallationofADtools,isoneofthelargestinEurope.
ADAuditPlushelpedachievethefollowingresults:Aggregationofallsignicantsecurityeventsofall20domaincontrollersFastandaccuratedeterminationofcauseandsourcelockingtheuseraccount.
TheapplicationletsyouquicklydetectvirusattacksbyblockingthesourceandscopeoftheattackofuseraccountsCurrentauditingofuseraccounts:loginerrors,logintime,thenameandcontrollerofthestationwherethelogintakesplace,logintomultiplestationssimultaneouslyCurrentauditingprocessofmanaginguserandcomputeraccountinADThecurrentauditmanagementprocessofgroupsinAD:who,whatandwhentochangeThecurrentauditprocessofGroupPolicymanagement:create,delete,changelinksCurrentauditingprocessofmanagingorganizationalunitsintheADAfullanalysisoftheerrorlogIntheeventofcertaineventsthesystemcansendamessagetotheadministrator(forexample,achangeinthememberofaDomainAdminsgroup)Tosendperiodicreportsofassumedaccounts,incorrectlogins,etc.
Improvingthequalityofserviceforeventrequestsonthecity'sADobjects-99%ofchangestodierenttypesofobjectslikeusers,groups,containersandGPOsareauditedSummary:ManageEngineoerssimple,easy-to-useITmanagementsystemsatpricestailoredtoanysizebusiness.
Morethan50000enterprisesworldwideuseManageEnginesolutionsformanagingITinfrastructure,includingmorethan400inPoland.
AboutManageEngine:ManageEngineoerssimple,easy-to-useITmanagementsystemsatpricestailoredtoanysizebusiness.
Morethan50000enterprisesworldwideuseManageEnginesolutionsformanagingITinfrastructure,includingmorethan400inPoland.
AboutMWTSolutions:ActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedName:Email:Description:GetaFreePersonalizedDemo
AllRightsReservedCASESTUDYResourceworkingonActiveDirectoryaccountsoptimallyutilised:---COMPANY:WarsawCityHallINDUSTRY:GovernmentLOCATION:Warsaw,PolandABOUTTHECOMPANY:Self-serviceportalandthecomprehensivemanagementofActiveDirectoryintheCityofWarsaw-MichaelKamierczyk,SeniorSpecialist,MinistryofEnvironmentADManagerPlusiseasy-to-use,fullyaccessiblefromyourbrowserandacost-eectivetoolformanagingAD.
TheapplicationallowedustoeectivelyandquicklymaintaintheintegrityoftheAD.
Thereportingmoduleprovidesuswithvaluableinformationconcerningyouinourorganization.
EnvironmentalmanagementofAD'scomplexstructureposedahugechallengetotheITteam.
Taskssuchasunlockingaccounts,resetpasswordsofADuseraccounts,tookupaconsiderablepartoftheirtime.
Thissituationpreventedimplementationofadvancedadministrativetasksandlimitedthegrowthoftheorganization.
Tosolvethisproblem,organizationalchangeswereimplemented,combinedwithimplementationoftoolssupportingnewdivisionoftasks.
Thenewdivisionoftasksincluded:transferofminoradministrativetasksinADtoadministratorsofindividualbusinessareasofthecitytransfermanagementofpasswordsanddatainADtohelpdesktechniciansorusersthemselvesIntroduction:WarsawCityHallencompasses18districtsthatarelocatedintheareaof517km,whichsupports1.
8millionresidents.
Theoceemployscloseto7500employees.
Theocehasitsowninfrastructure,whichconsistsof270serversincluding20domaincontrollers.
Itconsistsof18organizationalunits(districts).
Theinfrastructureismanagedby5serveradministrators,4networkadministrators,and40ADemployeeresourcemanagers.
Thedomainhasover4,500activeuseraccounts.
WarsawisthecapitalandlargestcityofPoland.
WarsawisanAlpha–globalcity,amajorinternationaltouristdestinationandanimportanteconomichubinCentralEurope.
Itisalsoknownasthe"phoenixcity"becauseithassurvivedsomanywarsthroughoutitshistory.
Asof2012,Warsawwasrankedthe6thlargestcityoftheEuropeanUnion,andbelongedtoalistoftop100citiestermed"bestintermsofqualityofliving"WarsawCityHallencompasses18districtsthatarelocatedintheareaof517km,whichsupports1.
8millionresidents.
Theoceemployscloseto7500employees.
ActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedThenewdivisionoftasksincluded:notifyingusersabouttheimpendingexpiryofthepasswordinADthepossibilityofself-changepasswordsandunlockuseraccountsthepossibilityofself-editingofuserdatainADthepossibilityofauditingchangesinAD,includingingroupsandadministrativeunitstheabilitytoquicklyidentifythesourceofattackifbreakintothedomainisdetectedPolishuserinterfaceToachievethedenedtasks,followingsolutionsfromManageEnginewereused:Solution:ThedecisionwasarrivedatbasedonthefactthattheycomplywithallrequirementsusessimpleandclearuserinterfacehaslowimplementationandmaintenancecostFullimplementationofthesolutiontookaroundtwomonths,mostofthetimeinADselfservicePlusandthat'smainlybecause,ithadnotbeenPolonizedatthetimeofimplementation.
Butweapproacheditasanadvantage-wedidthetranslationonourownandcustomizeditexactlytosuitouroceterminology.
Translationandadaptationofapplica-tionstooktheadministratorscoupleofdays,allowingthesolutiontomatchuserexpectations.
WeusedtheADManagerPlustooltomanageActiveDirectorydomains.
Inasimpleandconvenientwaywecreatedverolesfordelegatingpowersto49professionalsoverseeing18units,tomakeiteasierandfaster.
Achievedcompletecontroloverthepowersanddelegationoftasksattheemployeesbureauofinformation.
Adminis-tratorscandelegatethepowertocreateaccountsforpeopleoutsidetheITDepartment,includingsta,andprovideasinglestandardforallaccountscreatedonthedomainandtoavoidconfusionusingdenedtemplates.
Asaresultofthenewdistributionofroleshelpdeskspecialistshaveobtainedpermissiontochangepasswordsandunlockuseraccounts.
ActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedWeusedADAuditPlustomonitorchangesinadomainenvironment.
Ithelpedsetupnoticationsaboutchangesinkeysafetygroupsandmakecontrolchangesinadministrativeunits.
"Now,assoonasyouchangethegrouptheDomainAdminsarenotied.
Thetoolalsohelpeddetectloginattemptsinthesystem.
Veryquickly,administratorsnoticedonthemainviewhundredsofattemptstologintothedomain.
Afterhavingveriedthelogsitturnsoutthatattheoceinoneofthedistrictswastryingtologonhundredsoftimestooneofthedomaincontrollers.
Thismadeitpossibletodetectthevirusloggingintotheaccountinthedomainandisolatespeciccomputerstoremovethevirus.
"ForpasswordmanagementweusedADSelfServicePlus,thankstothePolanizedversion,whichisconguredaccordingtotherequirementsoftheAuthority,aself-serviceportalisnowavailabletoalldomainusers.
Withautomaticalerttousersaboutpasswordexpirationdateandthepossibilityofself-unlockingtheaccountswithoutcontactingthespecialists,involvementofemployeesintheITsupportforpasswordincidentscouldbereducedby40%.
Thesechanges,designedforadvancedadministrativeprojectshaveallowedtheorganizationtosave20%ofthetime.
AllowinguserstoindependentlychangetheirinformationinAD,resultedinanincreaseintimelinessby30%annually.
ManagerialBenets:Cross-sectionalreportsTrackingtrendsMonitoringandplanningchangemanagementAutomationofroutineactivitiesforADAdministratorsOptimizationofworkingtimeoftheadministratorsActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedADManagerPlushelpedachievethefollowingresults:AdministrativeBenets:Mainadministratorsdonothavetospendtimeonroutinetasks,becausetheyhavebeendelegatedtobusinessadministrators(districts)TheintroductionoffullsupervisioninthemanagementofADobjects-delegationofpowerandcontrolIncreasein20%ofthetimeforgeneraladministrativedutiesThepossibilityofpostingrightstonon-ITpeopletocreateuseraccounts(DepartmentofPersonalData)HelpdeskteamhavingpermissiontounlockandresetuserpasswordsPreparedaconvenientnamingtemplateofaccountsbasedonthelocationAutomatedprocessofcreatinguseraccountsbyusingappropriatepre-denedtemplatesPossibilityofdeningpasswordpolicyinthetemplatesthatismadeavailabletobusinessadministratorsGeneratereportsofexpiringaccountsofthesta,allowingyoutoreactquicklyandtaketheappropriatestepsGenerateareportontheaccountsthatareinactiveforanextendedperiodandtransfertheseaccountsintoaspecialcontainerRapidimplementationoforderssuchascreationof100accountsfortheEUprojectusingaCSVleSupportsExportofreportsinthefollowingformats:PDF,HTML,XLS,CSVGeneratereportsbyschedulewiththeabilitytosendasanattachmentviaemailManagingtheattributesofExchange2007and2010(acommonconsoleforADandEX)AdvancedreportingandaclearmainviewAbilitytomodifythecollectiveattributes,usingaCSVleorlteringmechanismsADSelfServicePlushelpedachievethefollowingresults:ImprovethequalityofdatacollectedintheAD-theannual30%increaseincorrectandtimelyinformationUpdatingthedomainbyusingcongurabledataApasswordchangethatcanreectoncomputersthatarenotpartofthedomain.
Reducednumberofapplicationstothehelpdeskinconnectionwithchangesofpasswords,accountdata,orresetAlertstheuseraboutimpendingpasswordexpiryAddressBookforusersinthedomainAbilitytopersonalizetheapplicationThepossibilityofhavingaPolishinterfaceActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedImplementationofthissolutioncombinedwithorganizationalchangedenitelyimprovedthequalityandeciencyoftheworkoftheOceofInformation.
Theresultsachievedalevelfor20to40percentimprovementgavegroundsforfurtherdevelopmentoffunctionalandquanticationofthesystem.
Implementationofthissolution,combinedwithanorganizationlevelchange,denitelyimprovedthequalityandeciencyofwork.
Theresultsachievedalevelfor20to40percentimprovement,thatgavegroundsforfurtherfunctionaldevelopmentofthesystem.
CurrentlytheinstallationofADtools,isoneofthelargestinEurope.
ADAuditPlushelpedachievethefollowingresults:Aggregationofallsignicantsecurityeventsofall20domaincontrollersFastandaccuratedeterminationofcauseandsourcelockingtheuseraccount.
TheapplicationletsyouquicklydetectvirusattacksbyblockingthesourceandscopeoftheattackofuseraccountsCurrentauditingofuseraccounts:loginerrors,logintime,thenameandcontrollerofthestationwherethelogintakesplace,logintomultiplestationssimultaneouslyCurrentauditingprocessofmanaginguserandcomputeraccountinADThecurrentauditmanagementprocessofgroupsinAD:who,whatandwhentochangeThecurrentauditprocessofGroupPolicymanagement:create,delete,changelinksCurrentauditingprocessofmanagingorganizationalunitsintheADAfullanalysisoftheerrorlogIntheeventofcertaineventsthesystemcansendamessagetotheadministrator(forexample,achangeinthememberofaDomainAdminsgroup)Tosendperiodicreportsofassumedaccounts,incorrectlogins,etc.
Improvingthequalityofserviceforeventrequestsonthecity'sADobjects-99%ofchangestodierenttypesofobjectslikeusers,groups,containersandGPOsareauditedSummary:ManageEngineoerssimple,easy-to-useITmanagementsystemsatpricestailoredtoanysizebusiness.
Morethan50000enterprisesworldwideuseManageEnginesolutionsformanagingITinfrastructure,includingmorethan400inPoland.
AboutManageEngine:ManageEngineoerssimple,easy-to-useITmanagementsystemsatpricestailoredtoanysizebusiness.
Morethan50000enterprisesworldwideuseManageEnginesolutionsformanagingITinfrastructure,includingmorethan400inPoland.
AboutMWTSolutions:ActiveDirectoryManagementandReportingSoftware2013ZOHOCorp,Inc.
AllRightsReservedName:Email:Description:GetaFreePersonalizedDemo
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