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IndexAbercrombie&Fitch,38aestheticlabor,37–39,47,50,52,69,118AffordableCareAct,135,164–5ageofworkers,27agency,16–7,117,153–4,169seealsocollectiveaction;emotionsoandorganizing;organizingwork;womenandagency;womenandleadership;youngworkersandleadershipAhold,131seealsoIHoldCampaignoAlbertsons,66AmericanLegislativeExchangeCouncil,101animals,4,11,92,118,126anthropology,16antiunionism,14,59,60,87–8,99,102–6,108,111,160seealsounionavoidanceoApple,62artistsinretail,44AskTargetforFairness,131–2associativestatus,40battleofideas,155,167–171benefits,2,14,39,40,56,63,65,67,96,98,102,143,154Bloomingdales,59bodywork,38breadandroses,162capitalism,56,142,165capitalists,10,12,56,96–7,101,164–5,171continuousgrowth,170neoliberalcapitalism,12–5savagecapitalism,12–5,163cardcheckcertification,63–4,90class,10–1,47–52,143,151–3,155,168consciousness,48,78envy,111experience,48–9,50,52,111–2,116identity,48–53injury,48–9performance,49–50,52andresistance,56–7,116–7workingclass,10–2,14,39,48–9,53,56,78,155collectiveaction,16,55–6,76,127,129seealsoagency;genderandorganizing;womenandagency;youngworkersandorganizingcollectivebargaining,65–7,143,145,169commoditychain/supplychain,21,130,132,170commodityfetishism,49CommunityBenefitsAgreement,137cooperatives,148–9corporatecommunity,40,52,102,109–117power,16,41,70,98–9,101,107–8,111,121,131,160,164–5corporaterepresentativescrying,112–5,121194Indexcorporatesocialresponsibility,164cosmeticsretail,35,38,43–4,52Costco,29,100–101Couche-Tard,99coworkership,145–6,166culturalcapital,51culture,11,17,48–9,96–7,111,152ofactivismandsolidarity,98,127,133,136corporateculture,35,40,52,73,102,111–5,121,166offear,107–8,163andgender,119retailcultures,30,39–41,43,56,110,117–8,121158,166DepartmentStoreEmployeesUnionLocal1100,58–9deregulation,13seealsoneoliberalismodistinction,49–50DupuisFrères,59–60Eaton's,37–38,42,57,60–1economicfundamentalism,12–5education,32,38,51,81,132,135,139,144,152emotionallabor,34–5,37–9,47emotionsandorganizing,9,76,78,85–90,92,97,106–22,168seealsoorganizingwork,genderoandorganizingemploymentstandards,62,77–8,147–8,153–4,160–1environment,3,4,13,126,130,164,170sustainability,170ethicalfashion,170ethnicity,74,106,120,155ethnography,6,8executivepay,161familyresponsibility,29,40,65,137,154,176familysupport,52,86–7familyopposition,86storeasfamily,44,70,112–6,122fashion,40,43,72,81,118,121seealsoethicalfashionfeminism,12,17,60,138–9,155,162seealsowomen;genderofeminizedwork,11–2,39,56,77,95,116–7,122,131,145fetishizedlabor,52FoodChainWorkersAlliance,132foodretail,23,24,28,30,35,40,47,63,75,121,131,132,148,149grocerystrikes,66Forever21,164–5FutureShop,71TheGap,42,72garmentworkers,49,57,170Giant-Carlisle,131gender,11,31–2,39,50,57,79,92,111,119,143–4,167–8genderdiscrimination,12,30–2,37,106,115–7,127,155gendereddistributionoflabor,30andleadership,76–7,92–3andorganizing,115–9,138paygap,29–30globalcontext,74,129,142,156,159globalagreements,72–3,85globalretailers,3,41,72–4,131,147,165goodjobs,2,15,137,140,146,151–2,154–6,165,170government,3,13,16–7,21,26,62,70,130,142,146,153–4,160–1,167,169regulation,161,169seealsopublicpolicy;politiciansoGuitarCenter,72,75H&M,72–4,85,98Handels,142–4,145Index195Hastings,59HBC132healthofworkers,2,3–4,29,40,47,135,144,148,154healthinsurance,2,13,14,29,135,164–5hegemony,15,51,97,111–2,155HungerGames,121–2IndustrialWorkersoftheWorld,61IGA,71IHoldCampaign,131Ikea,48,147immigrantworkers,27,69–70,133inequality,2,15,48,56,122,155–6InternationalLadies'GarmentWorkersUnion,57,68intersectionality,11–2,111,155jobsversuscareers,43–5,48,81JuicyCouture,135JustHoursCampaign,135Kahn's,59"KeepYourEyesonthePrize,"128Klein's,59Kroger,66laborlaw,14,31,60,63–4,67,96,104–5,107,122,130,139,144,147–8,160,163seealsoemploymentstandards,publicpolicy,unfairlaborpracticelabormovement,56,60,62,67,100,133,143,147,155,156–7seealsosocialmovementsolaborprocessinretail,32–5leadership–seewomenandleadership,youngworkersandleadershipLenscrafters,74–5LGBTQissues,30–1,62,67,76,80,115–7,140livingwages,28,100–1,137,147–8,154,159,161–2,166largeretailerlivingwagebill,148Macy's,59MakingChangeatWalmart,130managers,25,27,30–1,40–147,51–2,58,86,91–2,97,100,163andgender,29,91–2goodmanagers,26,40,85,145–6,165–6managers'union,143negativemangers,33,45–6,68–70,75,82,83–4,87–8,90,107–115,119,163–4representationsof,41–3MandateTradeUnion,36–7,140mandatoryvotemodel,65,90–1Martin's,131mapping,6masculinity,30–1,38,39,41,49,76,115–9meninretail,29–31,38,41–3,76,115–9Mercadona,29minimumwage,2,26,28,45,62,100,148,161–2,166Mystique,133NationalLaborRelationsBoard,104,130neoliberalism,12–15,146–7seealsocapitalismNewDemocraticParty,161,166NewYorkCity,24,44,72–3,133–8NiagaraRegion,24,131–2NordicModel,142NotreWalmart,127OaklandGeneralStrike,58–9Ohrbach's,59organizingwork,8,71,77,80–3,92–3,117scaleoforganizing,136–9,169196Indexseealsoemotionsandorganizing,ogender,youngworkersOURWalmart,127–31,139,155overtimework,91,133overtimepay,31,36,58,141paidsickdays,63,65,144,148,154,156,159paidvacation,63,144,154,159paradoxofpleasureandpain,46part-time,2,24–6involuntarypart-time,24–5payinequity,29–30pensions,14,28,60,62,63,102,144place,6,133,136–8politicians,129,137–8,148,153politicallabor,8,16,71popularculture,41–3poverty,32,56,106,122,134,153,163poorbashing,51povertywages,2,3,32,49,100,106,127,130,137,161–2precariouswork,2,10,14,31,43,56,95,138,147,148,154,169privatesectorservicework,20–1,62,147,153privatesphere,86,138–9publicsector,3,12–3,19–20,146,170publicpolicy,9,14,62,142,144,146,147–8,159–61,165,167seealsogovernmentoPublix,149Québec,60,71,74,99,106,127QueensCenterMallCampaign,136–138race,12,39,77,120,131racism,12,120,129,152,155Ralphs,66RealityBites,42ssreplacementworkers,58,66researchmethods,6–7RetailActionProject,133–6,139,155RetailClerksInternationalUnion,61RetailClerksNationalProtectiveUnion,57RetailMerchantsAssociation,59retailworkers'billofrights,169retailsector,21–3sector-basedstrategies,139–40,143,169Retail,Wholesale,andDepartmentStoreUnion,60,61,72–3,133,136–8righttoworklaw,67,101Rona,71Safeway,66ServiceEmployeesInternationalUnion,61servicework,11,19–21,32,34–9,51–2,111,144,147,152,155,169–70ShoeMania,72,133Sirens,75sizeofretailworkforce,1,22–4skill,28,32–5,37,43,134,152–3,155socialdemocracy,142–7socialjustice,4,6,67,78,80–1,85,87,101,103,168–71socialmovements,12,62,76,81,127,155,160civilrightsmovement,12,128,155labormovement,56,60,62,67,100,133,143,147,155,156–7LGBTQmovement,62Occupymovement,10women'smovement,12,60,62,92,155Index197socialreproduction,138–9,154,167solidarity,4,55,58,71,79,96,122,125,129–30,136–8,142,145,156,165,168,170socialsolidarity,144,146SouthAfricanCommercial,Catering,andAlliedWorkers'Union,138space,22,66,99,135,136–9,162Staples,75strikes,57–61,66,104,129,143sit-instrike,58sympathystrike,145seealsoOaklandGeneralStrike;replacementworkersstructuresoffeeling,168supplychain–seecommodityechainSuzyShier,69–71,106–8SvenskHandel,143Sweden,72,74,140–7,165,166SwedishModel,142symboliceconomy,11,40,42,49–50,111,118,121Talize,75Target,47,103–5,131–2seealsoAskTargetforFairnessotaxes,3,12,19,67,96–7,101,137,144–6,161,165Teamsters,59,61,101TraderJoe's,29turnover,46unfairlaborpractice,104–5,122UNIFOR,61UNIGlobalUnion,72–3,129–30seealsoglobalcontextounions,14,56,61–2,67,126,129,132,138,142–5,158–9avoidance,101–15,120dues,66–7,85,96–7,103,139historyof,56–61inretail,61–2unionorganizers,88,92,117–8,120–1,158unionizedworkersinretail,28,40,63,73,156–7Unionen,143UnitedFoodandCommercialWorkers'InternationalUnion,57,61,66,71,73,104–6,126,130–1UnitedFoodandCommercialWorkers'UnionCanada,61,68,71,73–5,131–2Local175&633,74Local500,71,74Local1000A,75UnitedSteelworkers,61Victoria'sSecret,135Vons,66wages,2,11–2,14,28–32,45,49,50,52,56,58,60,63medianannualincome,29wagetheft,133Walmart,1,14,41,47,102–3,106,126,130,148warehouseworkers,21–2,56,60,130WarehouseWorkersUnited,130weaponsoftheweak,55Woolworthsit-instrike,58women,11–2,22,25,27,38,40,67,86,92,107–8,110–1,115–17,155andagency,12,17,57,58–61,62,68–71,76–8,91,138–9andleadership,68–71,76–8,92–3,157women'spay,29–30andwork,22,25,26,31–2,37,38–9,56,92,138–9,143–4,167seealsofeminism;genderoworkers'center,125,134198Indexworkers'leadership,71,75–8,87,92–3,98,156–8workers'rights,56–7,62,72–3,81,87,133,140,142–4,154–6seealsoretailworkers'billofrightsYellowRatBastard,72,133youngworkers,27,28,31–2,38,67,74,76,92,133,157andleadership,68–71,76,87,92–3,157–8andorganizing,58,74Zara,72Zellers,60,131–2