thetargetCloud computing large inventory of 2012 stood cloud call center（云计算云呼叫中心大库存的2012站）

Cloud computing large inventory of 2012stood cloud call center

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“cloud computing” istheword brought intoChina, fromthat moment, al l sides for the interpretation andprediction of cloud computing has never stopped, butunti l 2011,before cloud computing final ly stripped of thesmoke-fi l led shel l, gradual ly in infrastructure, platforms,appl ications and other sectors clear. enter 2012, cloudcomputing has final ly pave the way from the preparationof the “concept of preaching era” into themulti-flowering “landing era of appl ication” not onlyrelated to the field of technology to mature,whi le theassociated ecosystems are continuously enriched andimproved, so the industry has passed in 2012 cal led for

“cloud computing appl ications landing thefirstyear.”

Enthusiasm cloud computing appl ications

2012 cloud computing can have so many cloudcomputing solutions and appl ications practice caselanded, there are two main reasons, first, thegovernment’ s cloud computing appl ications for the

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attention and strong support is increasingly driven bycloud computing concept and practice continue todeepen the most powerful driving force. Secondly,companies can provide solutions for cloud computingappl ications, cloud computing speed landing isindispensable.

At the macro level,you can see the government andresearch and other sectors are actively taking theappropriate measures to vigorously promote theappl ication of cloud computing homeopathy. Present,China has more than 30 local governments announced acloud computing industry development plan, announcedfor cloud R& D enterprise computing to providepreferential pol icies, such as the Shanghai MunicipalGovernment signed Microsoft layout cloud computing,suchasthecal lcenter industrybasein Hefei handInfobirdpromote cloud cal l center floor, both for the rapiddevelopment of cloud computing into a powerful boostpower.

According to the networking industry EngineeringInstitute (GIII) The statistics show that as of September2012, the country has a total of 117 cloud computing

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center,where a government-led construction of cloudcomputing center72,accounting for 61.54%.

Atthe micro level,with thetarget industriesforvarioustypes of cloud computing features to strengthen keyappl ication areas, inspired urban management,e-government, finance, healthcare, education, logistics,geographic information and other industries on theappl ication of cloud computing solutions passion It isworth mentioning that cloud computing in business dataanalysis of large data mining capabi l ities for manyenterprises to achieve a strong marketing support,whichthe relative downturn in the macroeconomic situation,onthe appl ication of enterprises to enhance the productivityof business units level of contribution to thecheap.

VMware has released a cloud in the maturity indexshows that in 2012 Chinese enterprises to adopt cloudcomputing to maintain a substantial proportion of growth,31%of respondents said cloud computing technology isalready in use,whi le in 2011 this proportionwas 20%in2010, compared to just 16%in a growing number ofgovernment agencies and businesses see the cloudappl ications bring value. Especial ly with Al i cloud,

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Shengtai Yun, Sina cloud, publ ic cloud platforms such asBaidu cloud development Cloud computing real ly enterinto the landing stage,a variety of vertical and horizontal,integration of acquisitions, the rise and fal l metabol ic wi l lcontinueto occur.

Cloud Cal l Center thriving

Domestic cloud computing cal l center started earl ier,in 2007 Infobird launched the “Qitongbao” SaaS-basedcal l centers, cloud computing is now laid the prototype ofthe cal l center, then with the rise of the concept of cloudcomputing, but also subdivided into publ ic cloud cal lcenter, private cloud cal l centers, cal l centers and otherhybrid cloud conceptbecausethe cal l center isconvenientand flexible cloud deployment, without changing thetraditional IT architecture, it has become a cloudcomputing appl ications landing pioneer, in 2012described as thriving.

2012, Infobird construction of GuangdongDevelopment Bank Credit Card electricity distributionsystem two project successful ly passed the acceptance,marking the country’ s largest private cloud cal l centersand cloud computing official commercial real-time

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business systemswhi le hearing a bird cal l center softwareplatform for publ ic clouds - Qitongbao also becomee-commerce, travel ticketing, education and training, ITInternet, financial services, healthcare, retai l chains andother industries cloud cal l center customers’ preferredbrand.

Cloud computingcal lcenter,which suggeststhat it isacloud-based cal l center system to bui ld, the system has ashort construction period, less investment, low riskdeployment flexibi l ity, scalabi l ity strong system capacity,operation and maintenance costs low and many otherfeatures,whether it is telemarketing centers, customerservice centers, enterprises only demand rental service,you can set up a ful lyfunctional, stable, rel iable,and seatscan be distributed throughout the country, the nationalcal l center system cal l access.

Distinguished from self hosted cal l centers andtraditional cal l centers, cloud computing cal l center’ scorestrengths l ies in deploymentand distribution of largedata analysis capabi l ities. Distributed deployment,meaning that the user can at any time in any form ofterminal access cal l center platform, users can work

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together to achieve cross-regional, multi-pointdistribution of central ized management, get rid of thetraditional cal l centeragentscan only becontentwiththecorner of the shackles. distributed deployment can beachieved whi le the integration of various businessresources, sales, customer service staff, branches, chainupstream and downstream resources can al l be on oneplatform and efficient col laboration and unifiedmanagement.

Cloud computing is a big data analysis capabi l itiesenterprise cal l center from a cost center to a profit centerof the key. According Infobird president Wu Yiminintroduction,cloud cal l centerdata col lectionvolumeis 20times that of traditional cal l centers, enabl ing the wholeprocess of data col lection and behavior analysis from thestart talking ----Transfer ---- buttons, the entire cal l wi l lhave a track record, so always col lected, always analysisrel ies on large data analysis capabi l ities, users canaccurately grasp customer needs, conduct telemarketing,guest-dimensional and secondary sales, cross-sel l,improve cal l center productivity per capita.

Experts bel ieve that the current cloud computing cal l

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center in SMEs has entered the popular stage, the futurewi l l becomethe main consumer of publ ic cloud platform,but more and more large enterprises and conglomeratesprivate cloud model wi l l be used to create safe, rel iable,with big data and cloud abi l ity to integrate resources cal lcenter. (compi le: free download ful l-Yong

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