customerswaitingforreboot

CUSTOMERCASESTUDYPEKAOFINANCIALSERVICES|1CUSTOMERPEKAOFINANCIALSERVICESSP.
ZO.
O.
WEBSITEWWW.
PEKAO-FS.
COM.
PL/EN/INDUSTRYFINANCIALSERVICESLOCATIONWARSAW,POLANDKEYCHALLENGESBuildingITenvironmentforcriticalnancialapplicationsandsystemsEnsuringhighlevelsecurityinavirtualenvironmentAchievingmaximumeconomiceciencyandemployeesproductivitySOLUTIONVirtualizationofservers,securityandworkstationshasenabledPekaoFinancialServicestobuildahighlyavailable,ecientandscalableITenvironmentforallitsemployeesandcriticalapplicationstheyuse.
IMPACTIncreasedavailability,securityandreliabilityoftheITinfrastructureShortenedthetimeneededtolaunchnewsystemsanddevelopmentenvironmentsIncreasedbusinesseciencywhichacceleratesthedeliveryofnewproductsandservicesThePolishnancialsectorisconsideredtobebothexceptionallyinnovativeandsecure.
Thisislargelyduetotheintroductionofregulationsandinvestmentsintechnologies.
PekaoFinancialServicesisaperfectexample.
Thecompanyinvestedinvirtualizationassoonasin2004,eectivelystartingitsdigitaltransformation.
TheresultTheimplementationofVMwaretechnologyhasmadeitmuchfasterandsafertointroducenewnancialservices.
PekaoFinancialServicesisanancialbranchofoneoftheoldestPolishbanks:PekaoSAandPioneerInternationalGroup.
Establishedin1992,thecompanywasthersttransferagentsonthenascentPolishcapitalmarket.
Today,PekaoFinancialServicesisservicingassetswithatotalvalueofover20billion.
PekaoclientsareoneofthelargestPolishpensionandinvestmentfunds,alongwithglobalcompaniessuchasGoldmanSachsAssetManagement.
AsoneofthepioneersofdigitaltransformationinPoland,thecompanyconstantlyinvestsinnewtechnologiesinordertomaintainthequalityofservicesandensuretheirfullsecurity.
ChallengeFromtheverybeginning,PekaoFinacialServicesfocusedontheuniquenessofitsservicesandtechnologies.
Inthepresentday,however,therushtowardsinnovationmeansthatnancialinstitutionsmustcompetenotsomuchwithuniquenessaswiththespeedofoperations,thelevelofsecurityandthereliabilityoftheservicesprovided.
ThislastfeatureissoimportantthataccordingtotheITICconsultingcompany,thehourofdowntimecausedbyoutagescancostacompanyupto$260,000.
"Today,anancialinstitutionmustbeavailable24/7toitscustomers,especiallywhenitmanagesmillionsofeuro.
Fromourperspective,ensuringbusinesscontinuityisataskthateverycompanyinthenancialindustryshouldperformatthehighestlevelifitdoesnotwanttolosethetrustofitsclients.
Inthissituation,thedigitaltransformationofbusinessisnotonlyanopportunitybutalsoaseriouschallenge,becauseitdoesnotforgivemistakesmadebythecarelessuser,"saysukaszZako,SystemAdministratorintheInformationTechnologyDepartmentofPekaoFinancialServices.
Inthefaceofthegrowingnumberofdigitalthreats,anancialinstitutionmustbeequippedwithashieldthatprotectsitnotonlyagainstcybercriminalsbutalsoagainstphysicaldamagetotheITinfrastructureorinternaldataleakage.
Inthenancialsector,however,ensuringsecurityisonlyonepartoftheequation.
Thesecondisthespeedofmakingdecisionsandintroducingnewservices.
PEKAOFINANCIALSERVICES:DIGITALTRANSFORMATIONACCELERATESSERVICEDELIVERYCUSTOMERCASESTUDY|2PEKAOFINANCIALSERVICES:DIGITALTRANSFORMATIONACCELERATESSERVICEDELIVERYActionWhenanopportunitypresenteditselftomeetthesechallengeswithsystemvirtualizationin2004,PekaoFinancialServicesdidnothesitate.
AstherstinstitutiononthePolishnancialmarket,itinvestedinVMwaretechnologies.
"Originally,wedecidedonservervirtualizationbasedontheVMwareESX2.
5platform.
Ourmarketenvironmentandavailabletechnologies,however,weredevelopingsofastthatweinvestedinnewerversionsandnewtoolstovirtualizeserversanddesktops,andtoensurethesecurityofoursystems.
OurcommonjourneyhaslastedsolongthatitwouldbedicultformetoimaginePekaoFinancialServiceswithoutthesesolutions.
Between2004and2018,mostofourcriticalinformationinfrastructurewasupdatedwithVMwaretechnologies.
Currently,thelevelofvirtualizationisalmost70percent,"explainsukaszZako.
Withnewchallengesfacingdigitalbusiness,thecompanyhasimplementedanumberofupdatestoitsexistingVMwaretechnologies.
ThelatestversionsofproductsincludingofVMwarevSphere6.
7andVMwareHorizon7.
5haveenabledmanyadditionsandimprovementsthatincreasetheproductivityofnotonlytheITdepartmentbutalsotheentirecompany.
"VMwarevSphere6.
7signicantlyspeedsuptheoperationoftheentireITenvironmentbyisolatingapplicationsandoperatingsystemsfromtheirphysical,hardwarelayer.
Theadministrationisalsofacilitatedbyautomatingofcertainprocesses,freeingtheITdepartmenttosupportthecompanyinotherareas.
Weareachievingthisfore.
g.
bysimplifyingbackupandrestoreprocesses,"–commentsukaszZakoThemaindevelopmentgoalsarefurther,achievedprimarilythroughthedesktopvirtualizationbasedonVMwareHorizon.
"Thissolutionmakesitevensimplertomanagesystemsandincreaseworkeciency,andoershugepossibilitieswherethesecurityofsensitivedataisconcerned.
VirtualdesktopsbasedonVMwareHorizonarearealalternativetophysicalworkstationsbecausetheysignicantlylimitthepossibilityofdataleaks,includingthosecausedbymistakesofunawareemployees,"–addsukaszZako.
Currently,about60%ofdesktopshavebeenvirtualizedusingtheVMwareHorizonsolution.
Itprovidesaccesstocorporateapplicationsanddevicesofanytype,includingphysicaldesktopsandlaptops,virtualdesktopsandapplications,andemployee-ownedPCs.
Suchvirtualworkstationsnotonlyenhancemanagementbutalsoimprovetheproductivityanduserexperiencewithadditionalsecurityfeatures.
"CentralizedmanagementofvirtualdesktopswithVMwareHorizongivesyoucontroloverwhatishappeningintheenvironmentofagivenemployee.
Ifsomeoneunknowinglyopensadangerouse-mailorle,withinafewsecondsyoucancutotheworkstationfromthenetworkbyblockingunwantedtracandatthesametimeyoucanlaunchanewstationthatwillensurethecontinuityoftheuser'swork.
Thisvirtuallyeliminatesdataleaks,andtheemployees'performanceincreases,becauseincaseofanyproblemtheirprojectscanbeimmediatelyrestored.
Undernormalcircumstances,employeeswastetimewaitingfortherepairandrebootoftheirITsystems.
WithVMwareHorizon,theITdepartmentisabletoquicklyrestorethevirtualworkenvironment,includingdesktopsandlaptops,andemployee-ownedPCs,andthusthebusinesscontinuityisneveratrisk,"addsukaszZako.
"WhattoolssuchasVMwarevSphere6.
7andHorizon7.
5havegivenusaboveallistime.
ThisisbecauseitallowsPekaoemployeestofocusonbusinesssolutionsinsteadofproblemresolution.
"UKASZZAKOSYSTEMADMINISTRATORINTHEINFORMATIONTECHNOLOGYDEPARTMENTPEKAOFINANCIALSERVICESVMWAREFOOTPRINTVMwarevSphere6.
7VMwareHorizon7.
5VMware,Inc.
3401HillviewAvenuePaloAltoCA94304USATel877-486-9273Fax650-427-5001www.
vmware.
comCopyright2018VMware,Inc.
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andinternationalcopyrightandintellectualpropertylaws.
VMwareproductsarecoveredbyoneormorepatentslistedathttp://www.
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intheUnitedStatesand/orotherjurisdictions.
Allothermarksandnamesmentionedhereinmaybetrademarksoftheirrespectivecompanies.
ItemNo:18Q2PekaoFinancialServicesENPEKAOFINANCIALSERVICES:DIGITALTRANSFORMATIONACCELERATESSERVICEDELIVERY"TheimplementationofvSphere6.
7andHorizon7.
5hasshortenedthetimeneededtolaunchnewsystemsanddevelopmentenvironments,whichallowsuserstotestnewbusinesssystemsandapplicationsmoreefficiently.
"UKASZZAKOSYSTEMADMINISTRATORINTHEINFORMATIONTECHNOLOGYDEPARTMENTPEKAOFINANCIALSERVICESResultsandImpactVMware-basedvirtualizationatPekaoFinancialServicesisnowastandardtechnologywithoutwhichcriticalcompanyservicesandsystemscouldhardlyoperate.
Itmadeitpossibletoreduceunplanneddowntimeofapplicationsandoperatingsystems,accelerateresponsetoexistingproblems,anddecreasethepotentialserverdowntimetoalmostzero,whichisguaranteedbya99.
995%SLA.
"WhattoolssuchasVMwarevSphere6.
7andHorizon7.
5havegivenusaboveallistime.
ThisisbecauseitallowsPekaoemployeestofocusonbusinesssolutionsinsteadofproblemresolution.
ThisisbecausetheVMwaretoolshavebeenupgradedandrenedovertimemakingthemidealforhighlyregulatedindustriessuchasnancialservices,"-commentsukaszZako.
Properselectionoftechnologiesalsoincreasestheeciencyofprocesses,whichacceleratesthedeliveryofnewproductsandservices.
"TheimplementationofvSphere6.
7andHorizon7.
5hasshortenedthetimeneededtolaunchnewsystemsanddevelopmentenvironments,whichallowsuserstotestnewbusinesssystemsandapplicationsmoreeciently.
Ineect,vSphere6.
7servervirtualizationspeedsupprocessesnotonlyintheITdepartmentbutalsointheentirecompany,becauseouremployeesareabletoprovidenishedproductstoendcustomersmuchfaster.
Desktopvirtualizationallowsthemtodoitfromanywhere.
Also,withVMwareThinApp,wedonotwastetimeadjustingapplicationstoagivenoperatingsystem.
Wecanimmediatelycheckwhethertheapplicationswecreatewillrunonothersystemswithoutanyconicts,"explainsukaszZako.
LookingAheadPekaoFinancialServicesisplanningtoinvestintechnologiesthatwillsignicantlyincreasethestoragespaceinthenearfuture.
Thisisakeytask,consideringtheanalysesthatpredictthattheamountofdatawilldoubleeverytwoyearsuntil2026.
However,themostimportantareaofcompany'sdevelopmentisfullautomationofsystemactivities,bothinthecontextofcreatingnewenvironmentsandrestoringprocessesafterafailure.
"Imaginethatoursystemworkslikearobotthatcanbetaughtdesiredbehaviors.
UsingVMwareHorizon,thecongurationmodeledoncecanbeautomaticallyduplicatedinthefuturewhentheneedarises–allwithouthumanintervention,whichmeansyoucanfocusonwhatismostimportantforbusiness:earningmoney,notsolvingproblems,"notesukaszZako.
OneofthetechnologiescurrentlyconsideredbyPekaoFinancialServicesisalsoVMwarevSAN,whichaccesavailablestorageinphysicalserversandcreateasharedstoragepoolthatsupportsVMwarevirtualmachines.