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iPhone4SQuickHelpGuideCongratulationsonthepurchaseofyournewiPhone4SHandset!
LikeiPhone4,yournewiPhone4ShandsetutilisesaMicroSIMcard,whichworkslikeanormalSIM,butissmaller.
StandardSIMMicroSIMSTEP1:TransferringyourcontacttoyournewiPhoneIcurrentlyhaveaniPhone4HandsetBackupyourphonecontactsonyourcurrentiPhoneConnectyourcurrentiPhonetoiTunesandsyncit.
VerifythatyouroriginaliPhoneisbackedup.
Formoreinformationonhowtodothis,gototheApplesupportpage.
RestoreyourphonecontactsontoyournewiPhone4Sa.
ConnectyournewiPhonetoiTunes(onthesamecomputeryouusedtobackupyourcurrentiPhone).
b.
iTuneswillaskyouifyouwanttorestorefromabackuporsetupyournewiPhoneasanewphone.
Whenprompted,selectthebackupofyourcurrentiPhone.
c.
AfteriTunesfinishesrestoringthebackupyouselectedtoyournewiPhone,theiPhonewillrestart.
d.
WhenyournewiPhoneappearsagainintheiTuneswindow,selectit.
e.
Clickthetabs(Music,Photos,andsoon)andverifyorchangetheitemsyouwanttosync.
f.
ClickApplytosyncyournewiPhonewithiTunes.
Pleasenote:Step2(SIMreplacement)belowisnotrequiredforiPhone4handsets.
IcurrentlyhaveaniPhone3G/3GSHandsetBackupyourphonecontactsonyourcurrentiPhonea.
ConnectyourcurrentiPhonetoiTunesandsyncit.
VerifythatyouroriginaliPhoneisbackedup.
Formoreinformationonhowtodothis,gotowww.
apple.
com.
au/supportb.
ConfirmthatallofyourcontactshavebeenbackedupandthencontinuewithStep2(SIMreplacement)belowbeforereturningtothissectiontorestoreyourcontactstothenewSIMRestoreyourphonecontactsontoyournewiPhone4Sa.
ConnectyournewiPhonetoiTunes(onthesamecomputeryouusedtobackupyourcurrentiPhone).
b.
iTuneswillaskyouifyouwanttorestorefromabackuporsetupyournewiPhoneasanewphone.
Whenprompted,selectthebackupofyourcurrentiPhone.
c.
AfteriTunesfinishesrestoringthebackupyouselectedtoyournewiPhone,theiPhonewillrestart.
d.
WhenyournewiPhoneappearsagainintheiTuneswindow,selectit.
e.
Clickthetabs(Music,Photos,andsoon)andverifyorchangetheitemsyouwanttosync.
f.
ClickApplytosyncyournewiPhonewithiTunes.
IamanexistingOptusCustomerwhocurrentlydoesnothaveaniPhoneHandsetPleaseNote:OptusSIMBackupcanonlysavecontactslistedonyourOptusSIMCard.
EnsureyouhaveupdatedyourcontactlisttoyourSIMcardbeforeproceeding.
Backupyourphonecontactsonyourcurrentphonea.
ActivateOptusSIMBackupbyloggingintoyourexistingOptusZOOAccountorregisteratwww.
optus.
com.
au/zoob.
Fromtheleft-handmenuunderMobile:Click'MyMobile'(StepA)c.
Click'MyContacts'(StepB)d.
Click'ManageSIMBackup'(StepC)e.
ScrolldowntotheyellowActivatebox:Click'Activate'f.
myZOOwilladvisetheSIMBackupprocessisunderway.
AnSMSissenttoyourhandsetwhentheprocessiscomplete.
g.
Loginintooptus.
com.
auandaccessyourSIMBackupaspersteps1–4above.
h.
ConfirmthatallofyourcontactshavebeenbackedupandthencontinuewithStep2(SIMreplacement)belowbeforereturningtothissectiontorestoreyourcontactstothenewSIMRestoreyourphonecontactsontoyournewMicroSIMandiPhone4Sa.
OnyournewiPhone4Shandset,gotoSettings>Phone>SIMApplications>SIMBackupb.
Tapon'Restore'towriteyourstoredcontactsfromOptusZooontoyourSIMcardc.
Select'Accept'to'DoyouwanttoRestoreYourSIMcontacts'd.
Theprocessshouldonlytakeafewminutesduringwhichyouwillseethemessage'YourSIMsentatextmessage'e.
Atextmessagewillbereceivedaftertheprocesshasbeensuccessfulf.
TapSettings>Mail,Contacts,Calendars>ImportSIMContactstocompletetheprocessForfurtherassistancewithOptusSIMBackUp,pleasevisitwww.
optus.
com.
au/simbackupIamaNewOptusCustomerwhocurrentlydoesnothaveaniPhoneHandsetBackupyourphonecontactsonyourcurrentphonea.
Tobackupyourcontactsonyourexistinghandset,pleasevisithttp://www.
google.
com/mobile/sync/b.
SelectyourdevicefromtheGoogleSyncSetupInstructionsMenuandfollowthestepstobackupyourcontacts.
c.
ConfirmthatallofyourcontactshavebeenbackedupandthencontinuewithStep2(SIMreplacement)belowbeforereturningtothissectiontorestoreyourcontactstothenewSIMPleaseNote:IfyouarecurrentlyusinganAndroidHandsetyoucanbypassthisstepasyourcontactswouldalreadybesyncedwithGoogleSync.
RestoreyourphonecontactsonyournewiPhone4SMacOSXa.
ConnectyouriPhonetoyourMacb.
SelectyouriPhoneinthedevicelist.
c.
ClicktheInfotab.
d.
SelectSyncAddressBookcontacts.
e.
SelectSyncGoogleAddressBookcontacts.
f.
ClicktheConfigurebutton.
g.
EnteryourGoogleGmailIDandpassword,andthenclickOK.
h.
SyncyouriPhone.
MicrosoftWindowsXP,WindowsVista,orWindows7a.
ConnectyouriPhonetoyourPCb.
SelectyouriPhoneinthedevicelist.
c.
ClicktheInfotab.
d.
SelectSynccontactswith.
e.
SelectGoogleContacts.
f.
EnteryourGoogleGmailIDandpassword,andthenclickOK.
g.
SyncyouriPhone.
Forfurtherassistance,pleasegototheApplesupportpageSTEP2:SIMCardReplacementMakesureyouhavesuccessfullybackedupallofyourcontactsandensureyouhaveyournewSIMcardreadytoactionyourSIMReplacement.
OptuswilldestroyyouroldSIMcard,sopleasemakesurealltheinformationisbackedupelsewherebeforereplacingyourSIM.
TheeasiestwaytoreplaceyourSimcardisbydialing1509fromyourcurrenthandsetandselectingoption7–SIMReplacement.
Alternatively,youcanlogintoMyAccounta.
Select'Post-paid'fromthelefthandmenub.
Select'ReplaceSIM'fromleft-handmenuc.
SelectthereasonyouarechangingyourSIMandsubmittheformPleaseNote:IfyoudoreceiveanewSIM,thegenericSIMPINis0000.
Pleasechangethisassoonaspossible.
Congratulations!
YouarenowreadytostartusingyournewiPhone4Shandset.
ForfurtherinformationonusingyouriPhone,pleasevisitwww.
apple.
com/au/support/iphone/FortipsonmanagingyourOptusMobileAccount,pleasevisitwww.
optus.
com.
au/Troubleshootingtipsforcallandconnectionissues/FrozenorUnresponsiveiPhone1.
ChecksignalMakesureAirplaneModeisturnedoff.
ToturnoffAirplaneMode,tapSettings>AirplaneMode.
CheckthetopleftcornerofiPhone'sdisplaytomakesureyouhaveastrongsignal.
Ifnot,trychangingyourlocationorgoingoutside.
Ifyou'renotusingWi-Fiandyou'retryingtoaccesstheInternet,makesureyouhaveacellulardataconnectionbycheckingnexttothecarriernameatthetopofthescreenforoneofthefollowingindicators:3GconnectionGPRSconnectionNote:iPhonewilldisplaytheWi-FioroneofthecellulardatanetworkiconstotherightofyourcarriernameifiPhonehasanactivenetworkconnection.
IfyouareusingWi-Fi,youwon'tseeacellulardatanetworkindicatorunlessyouturnoffWi-Fi.
ToturnoffWi-Fi,tapSettings>Wi-Fi.
2.
ResetnetworksettingsToresetyournetworksettings,tapSettings>General>Reset,thenscrolldownandtapResetNetworkSettings.
Note:ThiswillclearyourcurrentcellularandWi-Finetworksettings,includingsavednetworks,Wi-Fipasswords,andVPNsettings.
3.
RestartiPhoneTorestartiPhone,firstturniPhoneoffbypressingandholdingtheSleep/Wakebuttonuntilaredsliderappears.
SlideyourfingeracrossthesliderandiPhonewillturnoffafterafewmoments.
Next,turniPhoneonbypressingandholdingtheSleep/WakebuttonuntiltheApplelogoappears.
IsiPhonenotrespondingToresetiPhone,pressandholdtheSleep/WakebuttonandtheHomebuttonatthesametimeforatleast10seconds,untiltheApplelogoappears.
FurtherinformationisalsoavailablefromtheApplesupportpage.
FaceTimeRequirementsandAdditionalInformationRequirementsInordertobeabletomake/receivevideocallsyouwillneedtohave:1.
iPhone42.
ConnectiontoanunrestrictedWi-Fimodem/router/hotspot3.
AnotheriPhone4useronanunrestrictedWi-Fimodem/router/hotspotWi-FiConnectionFormostWi-Finetworks,FaceTimevideocallingwilljustwork.
IfyouareonaWi-Finetworkthatisbehindafirewall,seebelow.
AboutfirewallsFrequentlyusedbycorporationsandeducationalinstitutionsforincreasedsecurity,firewallsworkbyblockingcertainInternettrafficfromenteringorleavinganetwork.
Internettrafficmovesthroughafirewallbasedonservice-identificationnumbersthatarereferredtoasports.
CertainportsmustbeopenforFaceTimetowork.
Networkadministratorstypicallyopenaminimalsetofnetworkports,allowingthetrafficforapprovedapplicationstoenterandleavethenetworkwhileblockingothernetworktraffic.
PortstoopenIftheWi-FinetworkrouterthatyouareconnectedtousesafirewallorsecuritysoftwaretorestrictInternetaccess,contactthenetworkadministratorandreferencethistechnicalarticle.
TouseFaceTimeonarestrictedWi-Finetwork,portforwardingmustbeenabledforports53,80,443,4080,5223,and16393-16472(UDP).
TheWi-Finetworkadministratorcanrefertotheirrouter,firewall,orsecuritysoftwaredocumentationforinformationonconfiguringportforwarding.
IfyouencounterissuesusingaWi-Finetwork,usestandardWi-Finetworktroubleshootingtoresolveinterferenceandotherissues.
NetworkUnlockingHandsetInstructionsHowCanIRemoveNetworkLockingTheAccountHolderorAccountLevelPinHoldercanarrangetohaveyourOptusiPhonedeviceNetworkLockremovedbycallingourautomatedserviceon1300075395.
Oncetheinformationrequiredisenteredintotheautomatedservice,ansmswillbesenttoyourservicegivingyoufurtherinstructions.
Thiswillincludeinstructionsonhowtobackupandrestoreyourdeviceinordertofinalisetheunlock.
EligibilitycanbeconfirmedbycallingCustomerService.
WhatWillINeedYouwillneedtohavesomeimportantinformationreadytoenterintotheautomatedservice:1.
Servicenumber(MSN)2.
Yourdateofbirthregisteredonyouraccount.
3.
YourIMEInumber.
YoucanobtainthisfromSettings>General>About>IMEIEligibilityForpostpaidcustomers,onlyoneiPhonecanbeunlockedperserviceunlessyouhaverecentlyreplacedyourhandsetviawarrantyorinsurance.
InthiscaseyoumaybetransferredtoCustomerServicetoobtainsomefurtherinformation.
Forprepaidcustomers,youarerequiredtohaveeitherrechargedtothevalueof$120orhavehadtheserviceforaminimumof6months.
Ifyourservicehasbeenactiveformorethan6months,nofeeisapplicable.
HowLongWillitTakeThenetworkunlockmaytakeupto72hourstotakeeffect.
OnceyournetworkunlockiscompleteyouwillneedtofollowtheinstructionswhichwillbesenttoyourserviceviaSMS.
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