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WikimediaFoundationquarterlyreportOctober—December2015Q2ofthefiscalyearWearepleasedtobringyoutheWikimediaFoundation'sQuarterlyReportforQ2ofthe2015/16fiscalyear,acomprehensivesummaryofhowwedidontheobjectivesdefinedearlierinourquarterlygoalsettingprocess.
Wehavecontinuedtooptimizethereport'sformatandtheorganization'squarterlyreviewprocessbasedonthefeedbackthatwehavereceived.
Teamshavehighlightedkeyperformanceindicators(KPI)-withongoingeffortstoidentifythebestpossiblemetrics-andtoestimatehowmuchtimefellintoeachofthethreecategoriesfromthe2015CalltoAction(strengthen,focusandexperiment).
Wehaveorganizedthecontentofteamreportstopresentalltheinformationthatisrelatedtoaparticularobjectiveinoneplace(descriptionofthegoal,measuresofsuccess,howwedidonachievingtheobjective,andwhatwelearnedfromworkingonit).
Asbefore,weareincludinganoverviewslidesummarizingsuccessesandmissesacrossallteams.
Inamature90-daygoalsettingprocess,the"sweetspot"isforabout75%ofgoalstobeasuccess.
Organizationsthataremeeting100%oftheirgoalsarenottypicallysettingaggressivegoals.
WikimediaFoundationLeadershipTeamForeword2Q22015/16:Quarterlymetricsscorecard(beta)ParticipationActiveeditors(5+edits/month)75.
5k/mo+0.
6%fromQ1+0%y-o-yNewactiveeditors(notdirectlycomparabletoactiveeditors)22,531/mo-3.
7%fromQ1-10.
2%y-o-yEditsviamobile(onWP,percentageoftotal)3.
9%Q1:3.
0%Q22014-15:2.
2%ReadershipPageViewsCrawlersexcluded15.
6B/mo+1.
3%fromQ1approx.
-8.
8%y-o-ySitereliabilityReaduptime99.
979%+0.
037%fromQ1y-o-y:N/AWriteuptime99.
974%+0.
039%fromQ1y-o-y:N/AReadlatencyMedianfirstpainttime865msQ1:642msWritelatencyMedianpagesavetime1056msQ1:1042msContentNewarticles16.
7k/day+119%fromQ1+126%y-o-yEdits(inWParticles)10.
52M/mo-4.
2%fromQ1+9.
1%y-o-yFundraisingAmountraised$46.
9M(exceeded$34Mtarget)+$2.
9My-o-yOnmobile(Dec.
2015only)20%Q1:12%Dec.
2014:20.
8%3Prog.
Cap.
&LearningDepartmentwideReadingDiscoveryComm.
ResourcesOnlineFundraisingCommunityTechComm.
LiaisonsFundraisingTechCollaborationAnalyticsComm.
AdvocacyMajorGiftsLanguageReleaseEng.
DeveloperRelationsPartnershipsMultimediaServicesLegalFinanceParsingTechOperationsCommunicationsAdministrationVisualEditorArchitectureTalent&CultureOfficeIT**didnotsubmitResearch&DataDesignResearchTeamPracticesPerformanceSecurityQ22015/16:Successes/missesbyteamInfrastructureEditingTechAdvancementCommunityEngagementFinance/Adm/OIT4Q22015/16objectivesoverall142objectives34teams92successes(65%)50misses(35%)Missesincludeanythingnotdeliveredasplanned,including"yellow"goalsandthosethatwereintentionallyrevisedorabandonedduetochangingpriorities.
5QuarterlyreviewCommunityEngagementQ2-2015/166Formoredetail,seetheslidedeckandminutesfromthequarterlyreviewmeetingoftheCommunityEngagementdepartmentQuarterlyreviewCommunityAdvocacyQ2-2015/16Approximateteamsizeduringthisquarter:7Timespent:strengthen20%,focus50%,experiment30%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
7SLAforTrust&Safetycorrespondence:Resolving95%ofemergency@withinthreehours100%+/-0changefromQ1(100%)+/-0changeYTD(100%)SLAforpubliccorrespondence:Resolving95%ofanswers@andbusiness@withintwobusinessdays100%+3.
5%changefromQ1(97%)+3.
5%changeYTD(97%)Keyperformanceindicators8Q2-CommunityAdvocacyObjectiveMeasureofsuccessStatusInnovateimprovedcommunityhealththroughcreationofacommunity-informedharassmentstrategy.
Teammembersinvolved:6LaunchuserexperiencesurveyLaunchfirstroundcommunityconsultations(30days),engagewithcommunitythroughoutSurveyreleasedonschedule,with3,845responsesfrom14projects.
Consultationlaunchedonscheduleandgeneratedmanysuggestionsfornextstepsonaddressingharassmentissues.
Objective:HarassmentstrategyNotes:Surveywentsmoothlygivenscalewithsomewrinkles.
Manyvolunteershelpedmakeitandtheconsultationhappen,withpre-releasefeedbackandtranslations.
Theconsultationwaskeptopenbeyond30daystopermitmoretimeforfeedback.
Learnings:Launchingsurveysinthemodernmovementiscomplex,andunderstandingtherequirementsandreachingouttostakeholderswasmoretime-consumingthanexpected.
Futuresurveyswillbuildinmoretimeforproceduralcomplexity.
Wealsolearnedthatweneedbetteradvancedcoordinationwithotherteams,likeCommunityResources,onhowtopipelinecommunity-promotedinitiativesgeneratedbysuchconsultations.
89Q2-CommunityAdvocacyObjectiveMeasureofsuccessStatusImproveexecutionoftrust&safetybyrefiningandclarifyingprocesses.
Teammembersinvolved:2Newchildsafety(images)policycreatedandsubmittedformanagerapprovalImplementationofnewchildsafety(images)policyTheupdatedchildsafety(images)policyisunderwayandmuchresearchwasputintoit,includingwiththeassistanceoflegal,butthepolicyupdateisnotcomplete.
Objective:RefiningT&SprocessesNotes:OtherfocusesattheFoundationparticularlyaroundstrategylimitedstaffcapacity,andtherefinementofthisprocess-giventhatwedohaveafunctionalpolicy-wasdeprioritizedtoallowustocompleteotherprojects.
Learnings:Thecomplexitiesoflawsregardingprocessinginappropriateimagesofminorsinternationallymakesestablishinganinternationalteamforthisworkflowunlikely.
910Q2-CommunityAdvocacyObjectiveMeasureofsuccessStatusFocusoncommunityhealthbysupportingandfacilitatingimprovedcollaborationofkeyfunctionarygroups.
Teammembersinvolved:4SuccessfullyhostconferenceofinternationalstewardsinSanFranciscoCollect,analyze,andreasonablyimplementfeedbackonhowwecanimproveservicestothisgroupTheconferencetookplaceinOctober,with15attendeesoutof37invited.
Allstewards-notjustthoseinattendance-werepolledabouthowwecanbetterassist,andareportcompletedon25November.
CAiscoordinatingwithotherdepartmentsandteamstomeetstewardneeds.
Objective:FunctionaryliaisonNotes:TheStewardsinattendancevoicedstrongopinionsthatthemeetingswereusefulforthemtoconnectonbetterwaystoconducttheirworkandbetterwaystocoordinatewiththeWikimediaFoundationonsupportingthemovementthroughtheirrole.
Asacost-savingmechanism,itwouldbeworthexploringwhetherwecouldinfutureaddspecialfunctionarydaystobroadermovementmeetings,likeWikimania,withfundingprovidedfortheextradayofattendanceoraspartofthescholarshipwork.
1011Q2-CommunityAdvocacyObjectiveMeasureofsuccessStatusDeviseandimplementanexperimentalplanforacentralcommunityhubthatwillallowcommunitypredictableandreliableaccesstoWMFstaff.
Teammembersinvolved:6PresentproposedcommunityhubplanforDCE,C-levelandEDreviewRefinedperfeedback,launchexperimentalcommunityhubThedesignoftheexperimentalhubwascompletedandapproved.
However,implementationwasputonholdinordertomaintaincapacityforCAtomorefullyengagewiththeWMFstrategyprocess.
Objective:Communitycommunication.
Notes:Thedesignwascompletedonscheduleandclearedthereviewperiod,butputonholdtokeepcapacityforstrategy.
Ifcapacitypermits,itwillbelaunchedinQ3,butisnotonQ3QuarterlyGoalsduetoneedtoretainavailabilityforstrategyconsultation.
Itmaybecombinedwithhubpagesservingcommunicationsandprograms/affiliatesintoonehub.
Learnings:Remainflexibleonreleasedates,buttrynottoreleaseheavyengagementprojectsaroundmajorholidays.
1112Q2-CommunityAdvocacyObjectiveMeasureofsuccessStatusMaintainthecore.
Teammembersinvolved:7Executeandmaintaincoreworkflowswith95%ofinquiriesrespondedtowithin2businessdays.
CAmetKPIsrelatedtodefinedinquirypathsandmaintainedcoreworkflowsinspiteofstaffingtransitions.
Objective:Maintainthecore.
12Learnings:WhileCAgrewinnewwaysthisquarterwiththeadditiontoourteamofseniorstrategistHaithamShammaatohelpguideusinnewdirections,coreworkcontinuestoconsumethebulkofourtimeandattention.
ThroughconsultationwithTerry,LuisandLila,CAlearnedthatweneedtoprotectthefocusonourcoreeventhoughthatwillmeancommittingtofeweradditionalprojects.
Ourfocusnowisonusingouraddedcapacitiestoensurethatadditionalprojectsareproperlyfocusedtonurtureglobalcommunityhealth.
QuarterlyreviewCommunityLiaisonsQ2-2015/16Approximateteamsizeduringthisquarter:7FTE(6FT,2PT)Timespent:Strengthen30%,focus50%,experiment20%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
13Individualcontributorswith2+editsinproductpagesQ2/O-915Q2/N-920Q2/D-929+3.
17%fromQ1N/AYoYPageViewsQ2/O-24,812Q2/N-22,891Q2/D-20,775-7.
31%fromQ1N/AToYKeyperformanceindicators:14Q2-CommunityLiaisonsObjectiveMeasureofsuccessStatusGoal1-STRENGTHENImprovecommunityunderstandingofandinputtoproductdevelopmentTeammembersinvolved:2Creationof5-10PrinciplesforDesignandDevelopment,submittedandreadyforpresentationinJanuaryFinalizedefinitionsofCommunityLiaisontoolkitwithinproductdevelopmentPrinciplesaredraftedbuthavenotbeensubmittedforsignoffCommunityLiaisontoolkitincompleteObjective:Improveunderstandingandinput14ThescheduleforDesignandDevelopmentPrincipleswasbuiltwithdelaysforsurveyresponseandpeerreview,butendofyearschedulingconflicts,holidaysandvacationtimecreatedadditionaldelaysonobtainingsignoff.
DiscussionsaroundthetoolkitcontinueintoQ315Q2-CommunityLiaisonsObjectiveMeasureofsuccessStatusGoal2-FOCUSFocusonVisualEditor'sprogressatenwikiTeammembersinvolved:4VisualEditoronmoreaccountsandlogged-outusersontheEnglishWikipedia;opt-invisibletoall.
GoalchangedafterquarterstartSingleedittabdevelopmentworkstillon-going,expectedearlyQ3.
Objective:VisualEditor'sprogressatenwiki15Goalschangedafterquarterstartforqualityreasons:broughtforwardworkfromQ4asnewblockers.
EricawasinstrumentalinsupportingconversationsaroundVisualEditorates.
wp,resultinginVEbeingturnedonperrequest,aswellasreactivatingdiscussionaboutlaunchingVisualEditoratnl.
wp16Q2-CommunityLiaisonsObjectiveMeasureofsuccessStatusGoal3-STRENGTHEN-FutureplanningTeammembersinvolved:3AnnualPlanningprocessandfinalizeteamnarrativeforupcomingyearMakeanoffertoacommunityliaisonfortheDiscoveryteamAnnualplanningprocessbeginningQ3OffertoCLcandidatemadeaftergoaldeadlineof11/15Objective:FuturePlanning16OurgoalwastoextendanoffertoaCommunityLiaisonbeforeThanksgiving.
Afteradjustingthejobdescriptioninmid-November,weextendedanofferwhichwasacceptedbytheendofthequarter.
17Q2-CommunityLiaisonsObjectiveMeasureofsuccessStatusGoal4-COREMaintaincurrentworkflowsTeammembersinvolved:7Providingdesigners,PMs,andengineerswithcommunityfeedbackforproductsParticipatinginReadingstrategyMaintainingTech/NewsTeamsassignedinto:Editing,Collaboration,CommunityTech,Reading,AnalyticsObjective:Maintaincurrentworkflows17QuarterlyreviewDeveloperRelationsQ2-2015/16Approximateteamsizeduringthisquarter:3FTETimespent:strengthen60%,focus20%,experiment20%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
18UsersofWikimediaWebAPIsN/A(T102079)N/AfromQ4N/AYoYKeyperformanceindicator(NOTE:wearegoingtochangeKPIs)19Q1-DeveloperRelationsObjectiveMeasureofsuccessStatusGoal1:STRENGTHENSuccessfulorganizationoftheWikimediaDeveloperSummit2016Teammembersinvolved:2Logisticsofa3dayeventin2locationsareallsolved.
TheschedulereflectsWMFEngineeringpriorities.
Scheduledsessionsareprecededbyonlinediscussionsinvolvingtheirstakeholders.
25%ofregistrationarevolunteersorthirdpartydevelopers.
Successfullogistics2+1days.
Successfulprogramorganizedin5areas,withpre-scheduledsessionsandunconference.
Successfulpriordiscussionsandnote-taking.
BUTonly15%volunteers/3rdparties(25total,lastyearwas15-10%).
Objective:WikimediaDeveloperSummitRobLanphier(program)andValerieAurora(unconference)werekeycontributorstotheevent.
Attractingmorevolunteersand3rdpartydevelopersintheBayArearequiresadifferenttypeofeventandpromotion.
1920Q1-DeveloperRelationsObjectiveMeasureofsuccessStatusGoal2:STRENGTHENDefinepotentialactionstoreducecodereviewqueuesandwaitingtimes.
Teammembersinvolved:1Proposaltoaddressthecodereviewqueueofchangesetssubmittedbyvolunteers,presentedtoWMFProduct,TechnologyandTeamPractices,andtoourdevelopercommunity.
Extensiveresearchwasmade,andadraftidentifyingproblemsexists.
However,westillhaven'tpresentedaproposalyet.
ThiswasaprominenttopicattheDeveloperSummit,andweareintegratingtheoutcome.
Objective:CodeReviewperformanceThisgoalisasteppingstonetowardthedefinitionofaServiceLevelAgreementbytheWMF.
PartlythankstoDevRel'sworkinthisarea,todayWMFdeveloperteamsagreethatthereisaproblemwithcodereviewthatneedssolving.
2021Q1-DeveloperRelationsObjectiveMeasureofsuccessStatusGoal3:FOCUSMapcurrentuseofWikimediaAPIsTeammembersinvolved:1ListofknownusersofWikimediawebAPIsspecifyingmainuses.
MetricsofquantitativeuseoftheseAPIsWeendedupwithoutresourcesforthisgoal.
StrategicPartnershipsworkedonasurvey,butthatisnotenoughtohavethelistofknownusers.
Quantitativemetricsarestillmissing.
WedependonReadingInfrastructure.
Objective:ThirdPartyDevelopersTherootoftheproblemstillisthelackofaclearWMFstrategyaroundthirdpartydevelopers.
DevRelhasnoresourcestoresearchandreachoutto3rdpartydevelopers;ourfewhandsarefullwithopensourcecontributorstoourprojects.
2122Q1-DeveloperRelationsObjectiveMeasureofsuccessStatusGoal4:FOCUSBindingcodeofconductforallWikimediatechnicalspacesTeammembersinvolved:1CodeofConductfortechnicalspacesapprovedCommitteecreatedTheCodeofConductisstillbeingdrafted.
Themainparthasbeenreviewed.
Wearedefiningprocesseswithsupportfromspecialists.
Theapprovalprocessisnotdefinedyet.
Thecreationofacommitteehasnotstarted.
Objective:CodeofConductMatthewFlaschen,MorielSchottlender,andFrancesHocuttaredrivingthedraftinginavolunteercapacity.
WMFCommunityAdvocacy,CommunityResources,andLegalarecontributingaswell.
WeagreedtocontractservicesfromValerieAuroraandAsheDrydentoprovidespecialistadvice.
2223Q1-DeveloperRelationsObjectiveMeasureofsuccessStatusGoal5:EXPERIMENTOrganizethestartofOutreachyround11Teammembersinvolved:2Organizationdrivenbyvolunteers.
5featuredprojectideas.
Selectionprocesscompletedanddocumented.
TonyThomasisthemainorgadmin.
Heisavolunteer,formermentorandintern.
Wehad9featuredprojectideas.
Theselectionwascompleted,refreshingtherelateddocumentationintheprocess.
Objective:WikiLovesOpenDataTheWinterroundofOutreachyisagoodoccasiontoonboardvolunteerorgadminsbecausetheactivityislowerthanintheSummerroundwithGoogleSummerofCode.
Thereweremorecandidatesselectedbyourmentors,butanewrulebyOutreachydiscardedallcandidateswithfull-timestudiesduringtheinternship.
23QuarterlyreviewProgramCapacity&LearningQ2-2015/16Approximateteamsizeduringthisquarter:11.
3FTETimespent:strengthen82%,focus11%,experiment7%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
24Keyperformanceindicators:TWLUniquerecipients2598+8.
98%fromQ1+23%YoYEducationprogramleadersserved229(85countries)+22%(+39%)fromQ1YoYn/aCommunityleadersengaged-learningandevaluation96-49%fromQ1YoYn/a25Q2-ProgramCapacity&LearningObjective:LearningInfrastructure(3staffinvolved)TheGlobalMetricsAPI(appreciativelyreferredtoastheMagicButton)takesthepainoutofdatacollectionforstaffandvolunteersidentifiedinthemostrecentgrantsconsultation.
AcollaborativepartnershipeffortAmandaBittaker(PC&L)DanAndreescuAnalytics)andMadhuViswanathan(coding).
25ObjectiveMeasureofsuccess(directprojecthours)StatusFocus*CRQuarterlyMetricsroll-up&trackingsupportComplete.
Strengthen*Completeremainingprogramevaluationreportsfor2015*ProposalAnalysisforRound1APG*ProgramdesigntoolkitsUXdesignresearchdesign*ReviewofTWLbranchoutcomes:ReviewandrevisesetupguideExperiment*GlobalMetricsAPItoolsuccessfullypilotedinapartnershipwithanalyticssimplifyingthepullingofglobalmetricsbystaffandvolunteersbyover99%(estimatedsaving800hoursoflabortimeperyearforstaffandvolunteersreportingongrantfundedprograms)26Q2-ProgramCapacity&LearningObjective:ProgramInfrastructure(6.
3staffinvolved)MatureWikimediaprogramsdemonstratingscalabilityandimpactrequireinfrastructureandsupportforcontinuedgrowthandimpact.
Thisincludesdocumentingbestpractices,communityleadershipdevelopmentglobalprogramadvocacyandtoolstosupportcommunityvolunteers.
Theroadmapworkishelpingthisintegratedteamprioritizesupportsacrossprogramsandcommunities.
26ObjectiveMeasureofsuccessStatusFocus*SustainandexpandTWLbranchactivity&sharingofbestpractices*MonthlyTWLbranchcheck-ins,documentnewcommunitymodelsCompleteStrengthen*SupportpilotofauniversitycourseinOman&twoinPalestine*EducationDataCollectionCampaign-20leaders*Enhanceeditoraccesstoresearchwithnewmajorpartnersandbyextendingthereachofthoseaccounts*ContinuescalingTWLincludingbuildinglibrarypartnerships.
#1Lib1RefSocialMediaCampaignCompleteExperiment*Buildforamoreefficient,robust,inter-connectedTWLplatformforthefutureXIncomplete27Q2-ProgramCapacity&LearningObjective:CommunityLeadershipDevelopment(5staffinvolved)SuccessesandMissWewereabletolaunchthestaffsupportedmodelforAffComincluding92affiliatesreviewedforWikimediaConferenceeligibilitystatus,28affiliatesrenewedthroughreportingupdates.
SpecialappreciationtoJaimeAnsteewhohastakenonaleadershiprolecollaboratingwithGregVarnumandCommunityResourcesinthistransition.
FullAffiliateprojectscopingdelayedduetoroadmapworkandtransitiontoAffComstaffmodel.
27ObjectiveMeasureofsuccessStatusStrengthen*CommunityKnowledgeSharing:ConsultationwithWMDEonprogramdesignforWikimediaConference2016andWMITforWikimania2016*TransitionAffComtostaffsupportedmodelunderPC&L*10Communityleadersrecruited&onboardedasconferencefaculty*Atleast2establishedCentral&EasternEuropeeducationprogramleadersmentor2lessexperiencedleaders.
*Identifyandscope2-3projectswithaffiliatesforQ3and/orQ4(e.
g.
SurveyBank)(10)XIncompleteQuarterlyreviewCommunityResourcesQ2-2015/16Approximateteamsizeduringthisquarter:8.
75FTE(+2part-timeinterns)Timespent:strengthen+core80%,focus10%,experiment10%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
28PeoplesupportedGlobalmetricsfromreportsbyresourcedinitiativesthisQ59,428totalindividualsinvolved2,324neweditors(4%oftotal)945activeeditors(2%oftotal)KeyperformanceindicatorsGrantstoGlobalSouthapprovedthisQ27grants$527,29148%oftotal#12%oftotal$-72%#fromQ1+61%$fromQ1+93%#YoY+17%$YoY29Q2-CommunityResourcesObjectiveMeasureofsuccessStatus*PilotsimplerannualplangrantsTeammembersinvolved:1*Pilotlaunchedwith5participatingorganizations;applicationssubmittedandapprovedforfirstround*V1bestpractices/guidelinesfororganizations*Advisorycommitteeonboard*4grantsapprovedforWMEE,SharedKnowledge,WMCZ,andWMES,totaling$175,979of$234,229requested.
*1applicationwithdrawn(duetolocalregulations,inresolution)*V1goodpractices+budgettemplateavailable*8-personcommitteewithexpertisefromPEG,IEG,FDC,andAffComdeliveredqualityrecommendationsObjective1:PilotSimpleAPGLearning:Applicantsneedhandsonsupportfromstaffandcommitteememberstoimprovetheirapplicationsthroughoutthereviewperiod;butwiththatsupport,resultsaregreat!
People:WinifredOlliff,8volunteersontheSimpleAPGCommittee,thepeoplebehindour5amazingapplicantorganizations,andourvolunteerandstaffadvisors,aremakingthispilothappen:)2930Q2-CommunityResourcesObjectiveMeasureofsuccessStatusPilotCommunityCapacityDevelopmentsupportwith2emergingcommunitiesTeammembersinvolved:1Q2:2pilotprojectslaunched,eachfocusedondeveloping1capacitywith1emergingcommunity.
Behindschedule:3communitiesonboard,projectsarestillbeingdesigneduntilendofJan,haven'tlaunchedyet.
Q3/4:Pilotcommunitiesmeetplannedmeasuresofsuccess,demonstrateamovefromNO/LOWcapacitytoSOMEcapacityinthetargetareaOntrackObjective2:CommunityCapacity30Success:threeemergingcommunities(Ukrainian[Ukraine],Portuguese[Brazil],Tamil[India])engaged,towardbuildingthreedifferentcapacities,willallowustomaximizelearningfromfirstroundofpilotsMiss:Planningphasetooklongerthanexpected;WMFturmoilandnaturaldisaster(floodsinChennai)contributedtodelay.
Compressingcommunityconversationstocatch-upisn'tanoptionforbuildingsuccessfulpilots,however.
31Q2-CommunityResourcesObjective3:WikimaniaplanningMiss:Q1communicationsregardingselectionprocessforMontrealwerenotclear.
RevampedWikimaniaplanningprocesstocomefromconsultationisaimedatavoidingrepeatofthisscenarioforfutureyears.
Learning:AdedicatedProgramOfficerisneededtoowneventsstrategyoverall,includingintegrationbetweenglobalandregionalevents.
Muchdirector(andotherstaff)timeisspentfillingingaps.
31ObjectiveMeasureofsuccessStatusBuildasustainablestrategyforsupportingWikimania2017-2021Teammembersinvolved:4*Decisionfinalizedandannouncedfor2017teamMontrealconfirmedashostforWikimania2017*Inputgatheredfor2018-2021strategyfromWikimaniasteeringcommittee,WMFstaffandatleast50communityparticipants*2018-2021strategydraftbegunonmeta-wiki*ConsultationlaunchwasdelayedduetootherWMFprioritiesinQ2.
ExpectedtocloseinJanuaryofQ3.
32Q2-CommunityResourcesObjectiveMeasureofsuccessStatus*MaintainfullcoverageforAnnualPlan(APG),ProjectandEvent(PEG),IndividualEngagement(IEG)grantprogramworkflowsTeammembersinvolved:7(CR)*AllPEG,IEGandAPGworkflowsarefullystaffedforH12014/15*Meetingcommitmentsfor10of10grantmakingworkflowson-time*APGcoreincludesWMDE'sproposalforarestrictedgrantforWikidata*KacieHaroldmaintainingPEG,with17fundedrequeststhisquarter.
**2newapplicantsfromInspire!
*IEGround1funds14newprojects(of29proposals),19granteesforatotalof$83,113.
**aretools-focused(mostever!
)*FDCrecommended~$3.
77millioninAnnualPlanGrants,includingrestrictedfundsforWMDE'sworkonWikidata.
Objective4:MaintainGrantsCoreSuccess:ofnewIEGsarefocusedontool-building,withpartnershipwithCE-SoftwareteamandeasingofIEGeligibilityrestrictions.
ThankstoMartiJohnson,QuimGil,andtheIEGcommittee!
Learning:MoreengineeringsupportisneededforreviewingAPGandIEGgrantproposals,givenincreasingtechnicalfocusofsomegrantrequests.
32QuarterlyreviewFinanceQ2-2015/16Approximateteamsizeduringthisquarter:…5.
5Timespent:strengthen35%,focus60%,experiment5%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
3334Q2-FinanceObjectiveMeasureofsuccessStatusImplementpurchaseordersystemtobeutilizedbydepartmentsandteamstomakepurchases.
Teammembersinvolved:3100%ofallpurchasesareprocessedviathepurchaseordersystem.
ProjectwasnotstartedduetothedepartureofboththeCFAandCOO.
Also,thisisputonholduntilwehireaPurchasingSpecialistandfinalizeapurchaseorderworkflow/process.
Objective:ImplementPurchaseOrderProjectwillbediscussedandreviewedwiththenewCFOtodeterminewhenit'sfeasibletocommenceandcomplete.
CommencementdateisTBD.
3435Q2-FinanceObjectiveMeasureofsuccessStatusCreateamastercalendarfortheAnnualPlanprocess.
Teammembersinvolved:2Astandardandsustainablecalendarthatcanbeusedforthecurrentannualplanaswellasfutureyears.
FortheFY16-17AnnualPlan,acalendarwascreatedtoaccommodatetheFDCandcommunityreviewandwasapprovedbytheC-Levelteam.
SincethisisourfirstyearfollowingtheFDCtimeline,wedon'tknowwhetherthiscanusedasamastercalendargoingforward.
However,wewillincorporatealllessonslearnedfromthisyear'sprocessanditerateasnecessary.
Objective:AnnualPlanningProcess3536Q2-FinanceObjectiveMeasureofsuccessStatusTooptimizeConcurforourmonthlycreditcardreconciliationsTeammembersinvolved:4Allcreditcardreconciliationsarebeingcompletedbythe8thofeachmonth.
Amajorityofthereconciliationsareactuallysubmittedbythe4thbusinessdayofthemonthwhichisearlierthatthe8th.
Attimes,therearelatesubmissionsduetounforeseenevents(e.
g.
lostsupportingdocumentsordifficultyinobtainingsupportingdocumentsfromvendors).
Objective:OptimizingConcurForCreditCard3637Q2-FinanceObjectiveMeasureofsuccessStatusTocreateabaselineintegrationprocessbetweenHRIS/PayrollandIntacct.
Teammembersinvolved:2Completionofintegrationprocess.
WecurrentlyhaveamanualintegrationprocessbetweenADPPayrollandintacct.
SincewehavenotimplementedanewHRIS/Payrollplatform,wedidnotcommencetheworkoncreatingabaselineintegrationprocess.
Objective:BaselineIntegrationProcesswithHRISandPayroll37QuarterlyreviewTalent&CultureQ2-2015/16Approximateteamsizeduringthisquarter:7Timespent:strengthen50%,focus30%,experiment20%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
39Q2-Talent&Culture-BoryanaObjectiveMeasureofsuccessStatusBoryanaonboarding-CulturediscoveryprocessTeammembersinvolved:3Staffinvolved:numerousDocument,share&seekcalibration&finalconfirmationofculturalpillarsCompletedandpostedsummaryonpersonalpageforfeedbackandcommentsT&CteamstrategyTeammembersinvolved:2Staffinvolved:numerousDefined&documentedstrategyforT&Cteam,gainleaderconsensusStrategycompletedandsharedwithstakeholders.
Strategywillgetrefinedandprojectpriorityordermaychangedependingonorgneeds.
BoardRecruitingTeammembersinvolved:2Otherinvolved:staff,community,board,BGC,advisoryboard,etc.
2trusteesappointedbyboard2trusteesappointedbyboardObjective:T&C3940Q2-Talent&Culture-BoryanaObjectiveMeasureofsuccessStatusBoryanaonboarding-CulturediscoveryprocessTeammembersinvolved:3Staffinvolved:numerousDocument,share&seekcalibration&finalconfirmationofculturalpillarsCompletedandpostedsummaryonpersonalpageforfeedbackandcommentsT&CteamstrategyTeammembersinvolved:2Staffinvolved:numerousDefined&documentedstrategyforT&Cteam,gainleaderconsensusStrategycompletedandsharedwithstakeholders.
Strategywillgetrefinedandprojectpriorityordermaychangedependingonorgneeds.
BoardRecruitingTeammembersinvolved:2Otherinvolved:staff,community,board,BGC,advisoryboard,etc.
2trusteesappointedbyboard2trusteesappointedbyboardObjective:T&C4041Q2-OD&Recruiting-Amy&BoryanaObjectiveMeasureofsuccessStatusODTeamHiringTeammembersinvolved:5Staffinvolved:numerousHireLearning&DevelopmentManagerPENDING-Finalistsselected.
WorkingthroughfinallogisticsEngineeringHiringEvent-phase1Teammembersinvolved:3Staffinvolved:3NumberofattendeesPENDING-WikimediaTechTalkscheduledforFebruary242016:2speakers(Moriel,AaronH)AgencyvendorstreamlineTeammembersinvolved:3BringallexistingagencyrelationshipsintoRecruitingCreateprocessforRecruitingtobetheonlypointofentryforagenciesCreateapreferredandapprovedagencylistthatwillhavestandardtermsandconditionsPOSTPONED-Thisgoalbecamelessofapriority,thuspostponed,asallrecruitingneedswereabletobehandledin-house.
Objective:Recruiting4142Q2-Recruiting-Amy&JoadyObjectiveMeasureofsuccessStatusJDprojectTeammembersinvolved:6JDsreviewed,streamlined&leveled(forEngineering-otherdeptstofollow)RecruitingcreatedtemplatelevelJDswithHRforProductforeachband.
DraftProductlevelchartcreatedinFQ1byHR,tocoordinatewithRadforddata.
Objective:JobDescriptions42AdditionalchangesinProduct/Engineeringteams&rolesmadeadditionalworkonthisgoalchallenging.
Draftworkhasbeenfinishedbutadditionalworkwithmanagersisneededbeforeitcanberolledouttostaff.
Learning:BlanketJDsforallProductwillnotworkconsideringthevariationsrequiredforeachteam,butgenerallevelscanbedetailed.
ClosercoordinationwithRadfordformatswillprovidethebestmatchingtocompensationandexperience.
43Q2-HROps-JoadyObjectiveMeasureofsuccessStatusSuccessfulOpenEnrollmentTeammembersinvolved:3Benefitbudgetincreasekeptunder13.
6%(thebudgetedamountforFY15-16)OpenenrollmentcompletedontimebyDecember12/11/16Increasereducedby5.
7%,to7.
9%(95kannualsavings)Openenrollmentcompletedonschedule,withonly2staffmembersrequestingextensionsduetotheirschedules.
Objective:OpenEnrollment43IthasbeenHR'smissiontocreateaquickandsimpleopenenrollment,thatminimizesworkforstaff,andmaintainsstrong,stable&costeffectivebenefits.
Learning:StaffcontinuetovaluehighcontactwithHRduringopenenrollment.
OurbrokersatJohnson&DugancontinuetorepresentWMFwelltoreducecarrierrates.
PlanSourcehadsomebackendglitchesduetoarecentupgradeontheirpart,butstaffdidnotexperienceit.
Elenasuccessfullymanagedopenenrollment,includingcommunicationstostaff,severalopenofficehoursforstaff,updatesofallchangesintostaffplanmaterials,andcoordinationoftheentireprocesswiththebrokers&carriers.
Danassistedwithdatacoordination.
44Q2-HROps-JoadyObjectiveMeasureofsuccessStatusRunanupdatedengagementsurveyforreqnumberstaff,withhighparticipation.
Teammembersinvolved:3Run2015engagementsurveyforreq#staffwith75%+participationExceededparticipationby18%with93%(2013was58%)ResultssharedontimeExpandedgoal:Addedcontractorsurveycompletedwith84%participationObjective:EngagementSurvey44ThiswasalastminutegoalthatwasaddedforHR,andwasabletoberunonshortnotice.
Theprojectwasexpectedtobeachallengebothinmanagingexpectations.
Learning:Nexttimeconductasimultaneouscontractorsurvey,withquestionslimitedtothosethatpertaintothem.
Includeinputfromabroadergroup(thanHR,Comms&Legal)intheplanningprocessforthesurveytimingandsharingofresults.
Annasuccessfullyledthesurveylogistics,including:vendorselectionprocess,questioncoordinationwithCultureAmp/HR/Legal/Comms,encouragingstaffparticipation,runninginputsprints,andtheaddedsurveyforcontractors.
Danassistedwithdemographicsdata&reporting.
45Q2-HROps-JoadyObjectiveMeasureofsuccessStatusReq#onboarding&offboardingstreamline-phase1Teammembersinvolved:4(plus8+nonT&Cstaff)HR,OIT&Administrationhasafullydocumentedprocessthatintegratesintoamasterprocesslist.
Processmapsforon&offboardingforHR,OIT,Admin,Finance&TechOpscreatedontimeandapprovedbyrespectiveteams.
Objective:Onboarding/Offboarding45Withtheprocessmapcreated,thiswillhelpwiththenextphaseofcreatingnewsystemstoautomateandstreamlinemuchoftheprocesses,withthenewHRPrograms&SystemsManager.
Learning:Crossteamcollaborationcanbechallenging,witheachteamhavingdifferentagendasandadifferentlevelofpreferreddetail.
AnnaLantzsuccessfullyledtheprojectcoordination,followingupwithallnonT&Cteammembers,makingsuretheystayedontrackandinformed.
46Q2-OD-JoadyObjectiveMeasureofsuccessStatusImplementTrainingResourcesandSystemTeammembersinvolved:2(andLegal)Roll-outMindflashfortrainingaccessandtrackingMindflashrolledoutontime,with5T&Cmodulesand1LegalmoduleObjective:OnlineTraining46HRandLegalneededalearningsystemthatallowedforinteractivetraining,thatcouldbetrackedandcompletionconfirmedforriskmanagement.
LegalselectedMindflashinFQ1,withthesystemrolledoutinFQ2.
Learning:MorecoordinationwillbeneededforlinkingwhatstaffwanttohaveonOfficeWikiandwhatisinMindflash.
Legalledtheproject,withJoady&Annaadvising.
AnnaledtheadditionandcoordinationoftheT&Cmodules.
QuarterlyreviewTEAMPRACTICESGROUPQ2-2015/16Approximateteamsizeduringthisquarter:7FTETimespent:strengthen50%,focus30%,experiment20%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
47KeyperformanceindicatorPositivelyimpactingvaluedeliveredbysupportedteams4.
13outof5(Likertscale)baselinemetricPositivelyimpactingsustainabilityofsupportedteams4.
47outof5(Likertscale)baselinemetric48Q2-TeamPracticesGroupObjectiveMeasureofsuccessStatusImprovedmetricsforproductprojectforecastingTeammembersinvolved:3Burn-upchartsactivelyusedbythreeteamsFiveteamssampletheirmaintenancefractionandtwoteamstrackitthroughoutthequarter.
Threeteamswereusingburn-upsbyendofquarter;sixteamsarecurrentlyusingorconfiguringburn-ups.
Eightteamsplannedtosampleandfiveteamssampled.
ThreeteamsarecontinuingtotrackbeyondQ2.
Objective:ProjectForecasting4849Q2-TeamPracticesGroupObjectiveMeasureofsuccessStatusTeamPracticesGroupachievesconsensusontheteam'sstrategy.
Teammembersinvolved:7DefinedanddocumentedstrategyfortheTeamPracticesGroupMissthisquarterduetochangeinstrategicfocusinlightofanumberoforganizationalchangesanddividedfocusacrossTPGslowingthestrategyprocess.
Objective:TeamStrategy4950Q2-TeamPracticesGroupObjectiveMeasureofsuccessStatusDeterminewhetherornotwecandrivechangestoPhabricatortoenhanceitsusabilityasaprojectmanagementtoolinanenvironmentwithdiverseworkflowsanddata-drivenneeds.
(multi-quarter)Teammembersinvolved:3Fivehigh-priorityprojectmanagement-relatedPhabricatorfeaturerequestsupstreamed3featurerequestshavebeensuccessfullyupstreamed;2becameobsolete.
Intensivecoordinationisrequiredtoupstream,andweshouldcontinuetoassesswhethertheimpactisworththeeffort.
Objective:ToolAssessment50AdministrationQuarterlyreviewQ2-2015/16Teamsizeduringthisquarter:11Timespent:strengthen50%,focus30%,experiment20%Keymetricsandhighlightsofourcoreservicescanbefoundonfinaltwoslides.
Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
5152Q2-AdministrationObjectiveMeasureofsuccessStatusRefineandreviseonboardingandoffboardingwithHR.
Teammembersdirectlyinvolved:3Developandproducecollaborativeworkflowanddocumentationofallserviceteamssupportingtheinitialonboardingofreq#numbers.
DetailedworkflowhasbeendevelopedbyOIT,HR,TechOps,FrontofficeandFacilitiestoshowalltasksanddependenciesofonboardingandoffboardingareq#Objective:RefineandreviseonboardingandoffboardingwithHR.
52Facilities,Frontoffice,anddepartmentadminrepresentativesworkedwithHR,OIT,TechOps,todevelopacomprehensiveunderstandingandworkflowofthestepsinvolvedinonboarding,andthevarioustypesofoffboardingofreq#.
HRownstheworkflowdocument.
Learningincludedunderstandingofriskdependenciesandtimelines,needforprocessonalltypesofonboarding,conversions,andplannedandunplannedoffboardings.
53Q2-AdministrationObjectiveMeasureofsuccessStatusCreateuniquemethodofreportingtransactionalvolumeofcentralizedtravelexpenses(rangeof200-500transactions)Travelexpensesmeetdeadlineoffifthbusinessdayeachmonthduringthequarterenablingearliermonthlyclosedeadlineneededinaccounting.
Traveldevelopedsuccessfulworkflowwithinthecurrents/wandmanualprocesstoprovidereportingnecessaryforearlymonthlyclose.
Objective:MonthlyTravelback-upsubmittedbefore4thofmonth53WillcontinuetoworkwithdataandinConcurandJPMorgantoseehowtomakeprocesslesstimeconsuming.
54Q2-AdministrationObjectiveMeasureofsuccessStatusOutlinehighlevelDisasterRecoveryplanthatcomplementsSafetyteamworkanddocumentation.
Teamassigned,outlineofprocessandofficewikipageoutlined,performcriticalservicesinventorywitheachdepartment.
Officewikipageoutlined,teamassigned,completeddepartmentinterviewsdocumentingcriticalservicesinventorydone.
Objective:DevelopDisasterRecoveryplan54Keylearningwastoformatrecoverymethodsintolevelsortiersofemergency.
Teamisworkingtowardcreatingthreebasicbusinessinterruptionscenariostodevelopandpracticevariousdisastercommunicationandrecoverytasks.
CrossorgteamwithFacilitiesandOITandSafety.
55Q2-AdministrationObjectiveMeasureofsuccessStatusOutlineprocessandlaunchteamtodeterminecriticalneedsforWMFworkspace;currentleasetermsSeptember2017RealEstatebrokeranddesignteamtogetherwithWMFwillhaveoutlinedprocess,stakeholdersanddataneededtolearnthecriticalprioritiesofournextworkingspace.
SixLeadershipinterviewscomplete,spaceutilizationdataanalysed,staffengagementexercisesetuponsite,Officewikipagesetuptoinformandgatheradditionalinformation.
Objective:EvolutionofOfficespace55KeyLearnings:Staffinputdatalargelyreflectswhatisbestforindividualneeds,andchallengingforfolkstothinkaboutwhatisbestfororganization.
Needtopushonthis,andsolicitmorewiththisvantage.
Developingascorecardtohelpwithweightedneedsnextquarter.
CBREandVITALworkwelltogetherandbringdifferentstrengthstothisimportantprocess.
QuarterlyreviewEDITINGQ2—2015/16Approximateteamsizeduringthisquarter:31FTEsTimespent:strengthen40%,focus40%,experiment20%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
56Monthlyactiveeditorsonallwikis76.
3kaverageinQ2*+1.
5%fromQ1(75.
1k)+1.
0%YoY(75.
5k)Keyperformanceindicator;*–N.
B.
dataforQ2isforthefirsttwomonthsonlyCollaborationTeam58Q2-CollaborationTeamObjectiveMeasureofsuccessStatusFocus:Improveawarenessofactivitybyprovidingacross-wikinotificationsfeatureTeammembersinvolved:7Echocandelivernotificationsbetweenmanywikis,allowinguserstoaccesstheirnotificationsfromanycontentwikionanyothercontentwikiDone.
Roll-outisaQ3goal.
Objective:Cross-wikinotifications58Cross-wikinotificationsnowavailableasaBetaFeatureonBetaClusterandontest.
wikipedia.
org.
Furtherroll-outtoallwikisoverthecomingquarter.
MostofthisawesomeworkdonebyKunal,MorielandPau;thankyou.
ImageisascreenshotofcodeinMediaWiki/OOUI/EcholicensedunderMIT/GPL.
59Q2-CollaborationTeamObjectiveMeasureofsuccessStatusStrengthen:IncreaseaccesstoFlowbydeployingandsupportinganopt-insystemforitTeammembersinvolved:6UsershavetheabilityenableFlowontheirtalkpageBetaFeaturewasdeployedtoWikidataandtoChinese,Urdu,BosnianandCatalanWikipedias.
Objective:Flowopt-inbetafeature59462users(~22%)optedinontheChineseWikipedia,159(~3%)onWikidata,31(~6%)onCatalan,10(~23%)onUrdu,6(~22%)onBosnian.
Roughpercentagesforscaleonly,expressedasaproportionof'activeeditors'oneachwiki.
TheCzechWikipediacommunityaskedforthis,thenchangedtheirminds.
TheChineseWikipediadeploymentexposedtechnicalissuesduetoIPblockexemptions.
Spamattackearlyinthequarterrequiredustobringforwardimprovedanti-spammeasures.
60Q2-CollaborationTeamObjectiveMeasureofsuccessStatusExperiment:IncreaseengagementwithnotificationsbyprototypingandresearchingimprovementstothenotificationspageTeammembersinvolved:2WehaveaninformedplanforthenextstepsforimprovingthenotificationspageDelayed.
Objective:Notificationsprototyping60Completedoneroundofusertesting,nowrefiningdesignandplanningsecondroundinFebruary.
Researchwasdelayedduetofocusoncross-wikinotificationresearchanddelaysonDesignResearchteam'sside.
LanguageTeam62Q2-LanguageTeamObjectiveMeasureofsuccessStatusFocus:Improveuserretentionbyaddingadditional'suggestion'featuressuchascustomisedlistsandaddingadditionalrelevantnotificationsIncreaseinthenumberoftranslationsperuserPersonalizedsuggestionsintegrated.
ManyenhancementsforsuggestionsinContentTranslationdashboardObjective:UserEngagement62Newusershaveincreased;percentageofreturningusershasalsoincreasedTranslatorscancreate'Favoritelist'anddiscardsuggestionsAcampaigncanbecreatedusingscriptsSuggestionsarebasedontheprevioustranslationsTeamsinvolved:Language,ResearchToolisstillabetafeature.
BlogpostImageisascreenshotofcodeinContentTranslationlicensedunderGPL.
63Q2-LanguageTeamObjectiveMeasureofsuccessStatusStrengthen:ImprovereliabilitybycomplyingwithWMFinfrastructurerequirementsasdefinedbyServices,TechOpsandSecurityteamsContentTranslationcomplieswithWMFinfrastructurerequirementscxserversuccessfullymigratedtoservice-runner.
Usesuniformservicearchitecturetomakethemaintenance,logging,monitoring,analyticseasy.
Objective:Infrastructureimprovements63APIdocumentedathttps://cxserver.
wikimedia.
org/v1docTeamsinvolved:Language,Services,OpsImageisascreenshotofcodeinRESTbase/cxserverlicensedunderMIT.
64Q2-LanguageTeamObjectiveMeasureofsuccessStatusStrengthen:Improvereliabilitybyfixinghigh-prioritybugsthataffectbasicfunctionalityUserscanuseContentTranslationwithoutinterruptionHighprioritybugsfixedforsavingandpublishingerrors.
AbuseFilterrelatederrorsaredisplayednicelysothatuserscanfixandretrypublishing.
Objective:Reliability64AbuseFilter-relatederrorsaredisplayednicelysothatuserscanfixandretrypublishing.
ComprehensiveloggingoferrorsanddailyanalysisThereliabilityofautosaveandtranslationrestoreimproved-compresseddataandrestorealgorithmimprovementsImageislicensedunderCC-ZeroandavailableonWikimediaCommons.
65Q2-LanguageTeamObjectiveMeasureofsuccessStatusExperiment:IncreasevisibilityforthirdpartiesbycollectingandsharingparallelcorporaoftranslationmodificationsAPIwillbeabletoaccesstheparallelcorporaDevelopmentcompleted,pendingdeploymentObjective:Collaboration65PublishedtranslationsAPIimproved.
Nowlistsrevisionids,publisheddateanduniqueid.
Parallelcorpora(source-translationpair)APIdeveloped.
DeploymentsettohappeninlateJanuary2016onaccountofDBAscheduling.
Infrastructurealsomakessavingtranslationsmorereliableinlongrun.
Teaminvolved:Language,OpsMultimediaTeam67Q2-MultimediaTeamObjectiveMeasureofsuccessStatusFocus:IncreasemediacontributionbyintegratingmediauploadintoVisualEditor'smediadialoganddrag-and-dropsystemTeammembersinvolved:4UserscanuploadmediafilesdirectlywithinVisualEditorbybrowsingordragging-and-droppingDone.
Objective:Drag-and-dropuploading67BuildingontheworkfromthepreviousquarterandwithsupportfromtheVisualEditorteam,thisadditionalfeaturewascompletedrelativelyearlyinthequarter.
Thecross-wikiuploadtooltoCommonsisnowusedforapproximately1000filesby527userseachday;thisincludesroughlydoublingthenumberofuploadsbyfirst-timeuploaderstoCommons.
Thetoolhasroughlythesamedeletionratefornewusersasotheruploadtools(seelaterslide).
Thankstothewholeteam–Mark,Prateek,andBartosz–andtoEdfromtheVisualEditorteamandStephenfromLegalformakingthispossible.
68Q2-MultimediaTeamObjectiveMeasureofsuccessStatusStrengthen:ImprovereliabilitybyresolvingUploadWizardbugsthatcauseuserstostartoverTeammembersinvolved:2UserscanuseUploadWizardtomass-uploadwithoutinterruption.
Done.
Furtherimprovementstocome.
Objective:Improveuploadfunneldrop-offs68Overthequarterwesubstantiallyreducedtechnicaldebt,refreshingtheUIandfixingoutdatedcodethere,improvingtheerror/warningsystem,andmodernisingarchacservercode.
Thenewusererror/warningsystemmeansfewerunrecoverableerrors,andprovidesuswithmuchbettercontextualinformationtofixrarecaseswheretheyoccur.
Thesechangeswillhelpuscontinueworktowardsourlonger-termgoalofallowinguserstoresumeolduploadsandgobackandforthbetweensteps.
69Q2-MultimediaTeamObjectiveMeasureofsuccessStatusExperiment:Improvemultimediaeditingworkflowbyprototypingnon-destructiveimageeditingTeammembersinvolved:2Userscanmakebasicchangestoimagessuchascrop,rotation,etc.
directlyonthewiki.
Done.
Additionalworkforthcoming.
Objective:Imageeditingprototype69Weshowedoffademonstrationversionoftheprototypeimageeditortoalotofpositivefeedback.
OurnextstepwillbetomakeitavailableonCommons.
Wewillassessreal-worldusageandneeds,getfeedback,anddecidewhatnextshouldbedone.
ManythankstoPrateekandMarkfortheirworkonthis.
70Q2-MultimediaTeamObjectiveMeasureofsuccessStatusExperiment:ImprovevalueofcontentbyresearchingthelearnabilityofcontenttoinformfutureprioritisationoffeaturedevelopmentTeammembersinvolved:0Wehaveaninformedplanfornextstepsformultimediacontributionfeatures.
Delayed.
Objective:Futurecontenttyperesearch70WecontinuedourlightweightengagementwithDesignResearchtocollaboratewithacademiatoconsiderpossibleoptions,butnosubstantiveworkwascompletedinthisquarter.
ParsingTeam72Q2-ParsingTeamObjectiveMeasureofsuccessStatusFocus:ImproveeditingexperienceanddrawclosertoParsoidHTMLforreadviewsbyimplementingsupportfornativeParsoidextensionsTeammembersinvolved:2ParsoidhasanextensionregistrationmechanismandnativesupportforgalleriesNativeextensionregistrationmechanisminplace.
Supportfor,,andothertagsusedintesting.
deferredtonextquarter(buthaveaprototypeimplementationfromWikia).
Objective:Parsoidextensionregistration72Requiredforsupportingextensionsthat:…usewikitextinternally(T110909)…needcustomeditingsupportinVEArlodidmostoftheworkonthisgoal.
73Q2-ParsingTeamObjectiveMeasureofsuccessStatusStrengthen:ModerniseparsinginfrastructuretousemodernWebstandardsbyreplacingTidywithaHTML5parserinMWcoreTeammembersinvolved:2MediaWikihasanHTML5-compliantparserforfixingPHPparseroutputHTML5parserinplace.
RelianceonTidybugs/featuresmeansincrementalfixes.
LaststepwillreplaceTidy.
Workingonvisualdifftestingtoenablethisrollout.
Objective:ReplaceTidywithaHTML5parser73Parsingchanges(Timhasbeenworkingonalotofthiswithinputfromrestoftheteam):Done:Emptyitemsnolongerstripped;renderingdiffshiddenusingCSSstyles.
TODO:MoreCSSfixesneededandwillberolledoutincrementallyaftertesting.
TODO:Potentiallysomechangestoparsingofwikitext-needstestingtoidentifyimpactonpages.
TODO:EnableeditorstofixpagesandtemplatesthatmightbreakwhenTidyisreplaced.
Testinginfrastructure(TimandSubbuhavebeenworkingondifferentpiecesofthis):DONE:Generalizationstovisualdiffingtestframeworktosupportmassvisualdifftests.
DONE:uprightdiff:imagediffsbasedon(video)motiondetectiontogetactionablediffmetrics.
INPROGRESS:Puppetizationandtestmediawikiinstall74Q2-ParsingTeamObjectiveMeasureofsuccessStatusExperiment:Improveeditingexperienceandtakeadvantageofperf.
opt.
opportunitiesbyprototypingsomeformofopt-in/opt-outsystemforbalancedtemplateoutputTeammembersinvolved:3MediaWikihasamechanismfortemplatestospecifytheiroutputasbalancedornot.
ImplementationsketchandRFCinplace(T114445)Prototypingnotyetbegun.
ProposalneedstogothroughtheRFCprocess.
Objective:Prototypeforbalancedtemplates74PrototypingrequiredinboththePHPparseraswellasParsoid.
Willbenefitfromthevisualdifftestingframework.
ReplacingTidywithaHTML5parserwillhelpwiththePHPparserprototype.
C.
Scotthasbeendrivingthisworkwithinputfromrestoftheparsingteam.
75Q2-ParsingTeamObjectiveMeasureofsuccessStatusStrengthen:ImprovemobilereadingexperienceanddrawclosertoParsoidHTMLforreadviewsbyimprovingmultimediasupportinParsoidTeammembersinvolved:0Parsoid'sHTML5DOMspecandHTMLgenerationhavebeenupdatedforaudioandvideoNoprogressbeyondsomediscussions.
Objective:MultimediasupportinParsoid75Gotde-prioritizedoveralltheotherworksinceitturnedoutthatmobilecontentservicesdidn'tneeditrightaway(comparedtootherrequests)MoreprogressexpectedthisquarterVisualEditorTeam77ObjectiveMeasureofsuccessStatusFocus:IncreaseuseofthevisualeditorbyreleasingittomoreaccountsandanonymoususersonEnglishWikipediaTeammembersinvolved:6Moreeditorsusethevisualeditor.
Goalchangedafterquarterstart.
In-editswitchingworkcomplete.
Singleedittabdevelopmentworkstillon-going,expectedearlyQ3.
Q2-VisualEditorTeamObjective:Widerdeployment77Goalchangedafterquarterstartforqualityreasons:broughtforwardworkfromQ4asnewblockers.
Overalluptakeisroughlythesameasthepreviousquarterataround16%(now~10.
5kedits/day).
GraduallyincreasingontheEnglishWikipedia;nowat~4.
5%,upfrom~3.
9%lastquarter.
Proportionnumbersreflecteditsusingthevisualeditoroutofallarticleeditsmadebyaccounts&IPs,excludingregisteredbots,inthelastweekofDecember.
Othertools(e.
g.
rollback,AWB)notexcluded.
InNovemberweswitchedtheSpanishWikipediabacktodefault-onforaccountspertheirrequest.
ParticularthankstoAlexforhisworkoneditswitchingandsingleedittabintegrationfeatures.
78ObjectiveMeasureofsuccessStatusStrengthen:ImprovesupportformatheditingbyimprovingtheUXoftheMathextensionandresearchingitsusabilityTeammembersinvolved:3It'seasiertocreateandeditformulfromwithinthevisualeditor.
Done.
Deployedinpiecesthroughoverthequarter.
Q2-VisualEditorTeamObjective:Formulaediting78WebroughtonThaliaChantosimplifyformulaeditingforusers.
WenowsyntaxhighlighttheLaTeX,showarenderingpreview,andprovideaclickablebrowsabletrayofallfragmentstoinsert.
Particularthankstothevolunteerextensionmaintainer,Moritz,whoseadvicehasbeeninvaluable,andofcoursealsotoThalia.
ImageisascreenshotofcodeinVisualEditor/OOUI/MathlicensedunderMIT.
79ObjectiveMeasureofsuccessStatusStrengthen:ImprovesupportforcharteditingbyimprovingtheUXoftheGraphextensionandresearchingitsusabilityTeammembersinvolved:2It'spossibletocreateandeasiertoeditchartsfromwithinthevisualeditor.
Done.
Deployedinpiecesthroughoverthequarter.
Q2-VisualEditorTeamObjective:Chartediting79WebroughtonFrédéricBolducfromGSoCtocontinuetheirworkimprovingcharteditingforusers.
Wenowletuserscreatenewcharts,syntaxhighlighttheJSON,makeitpossibletoresizecharts,andsupportanewversionofthe'Vega'back-endforadditionalforthcomingfeatures.
Particularthankstotheextensionmaintainer,YuriAstrakhanofDiscovery,fortheirhelpfulsupportandvision,andtoFrédéricfortheirdrive.
80Q2-VisualEditorTeamObjectiveMeasureofsuccessStatusExperiment:IncreasevalueofcontributionsbyprototypingandresearchingintegratingeditrecommendationsTeammembersinvolved:1Wehaveaninformedplanfornextstepsforintegratingeditrecommendations.
Developmentworkdonebutlate;deploymentnotyetundertaken,andsoresultsnotyetsupplied.
Objective:Linksuggestionexperiment80WeworkedwithResearchandDatatoprototypeausertooltopromptaddingcross-articlelinksthatwereidentifiedfromreaderbehaviourbutmissingfromthearticlecopy.
However,theworkstalledandwasnotcompletedbeforetheendofthequarter,whichmeantresultstoinformnextstepsarewaiting.
Lessonlearnt:Itwasunclearwhowasleadingthisinitiative,andsothedrivetoundertaketheworkwasconfused.
Clarityoncross-teamleadershipshouldbeestablishedatthestartofthework.
ParticularthanksfortheirdesignleadershiptoNirzar,&toEdfortheirrapidresponsiveprototypingofengineeringsolutions.
81Q2-VisualEditorTeamObjectiveMeasureofsuccessStatusExperiment:ImprovethevisualeditoronmobiledevicesbyprototypingandresearchingusingvisualeditoronmobiledevicesTeammembersinvolved:0Wehaveaninformedplanfornextstepsforusingthevisualeditoronmobiledevices.
Someproductmarketresearchdone,butthebulkofproductanddesignresearchworkwasdelayedduetomorepressingotherissues.
Objective:Mobilemacro-designprototyping81WeworkedwithDesignResearchtoconsidermobileeditingeditorconceptsandhowtheymatchwiththeuserarchetypes.
Awidermarketanalysisfordesignresearchandprototypingofpossibledesignsforusertestingbasedonthiswasdelayedduetocompetingprioritiesduringthequarter.
ParticularthankstoNirzarfortheirdesignleadership,andtotheDesignResearchteam.
QuarterlyreviewReadingQ2-2015/16Approximateteamsizeduringthisquarter:28FTE(22Reading,4CommunityTech,2UXStandardization)Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
82GlobalPageviews(provisional*)15.
6B/mo+1.
3%fromQ1-8.
8%YOY(estimate,±2pp)Keyperformanceindicator83Q2-ReadingObjectiveMeasureofsuccessStatusStrengthen:DriveengagementbylaunchingLinkPreviewonmobilewebbetaEngagement(5%increaseinlinksclicked)inbetaoronnon-ENWikisPutonholdObjective:EngagementAndroidlinkengagementstatspromisingNotstrongenoughengagementtopushtomobilewebQ2However,weneedtoreconsidermetric8384Q2-ReadingObjectiveMeasureofsuccessStatusStrengthen:DriveengagementbylaunchingReadMoreonwebbetaEngagement(5%increaseinlinksclicked)inbetaoronnon-ENWikisMobilewebbeta:January1-14:19%engagementwhenpanelseen.
Internallyreferredpageviewsasapercentageoftotalpageviewsinmobilewebbetaclimbedfromaround52%(Th,Nov19)toaround67%(Th,Jan14),whereasstablechannelinternallyreferredpageviewrateswereroughlyunchanged(approx.
25%).
Objective:EngagementScalabilityCo-designDifficultiesofbolt-ondesigningindesktop8485Q2-ReadingObjectiveMeasureofsuccessStatusExperiment:PrototypeservicesbasedarchitectureforwebandappsWorkingwebappwithfeatureparityofcurrentmobilewebstablereadingexperience(notscalability,quality).
Done.
Thespecificsinglepageappapproachusedfortheprototypewillnotbeused,basedondiscussionatthesummit(fullpreso).
Analternative,iterativeapproachwillbeused.
Objective:AppsEngagementImageloadingshouldbeoptimizedReferencesectionsshouldbeloadedsmarterHiddennavboxHTMLshouldlikelybedisabledcompletelyAlotofmobileusersdon'tactuallyexpandsections,althoughthisbegsadditionalquestions8586Q2-ReadingObjectiveMeasureofsuccessStatusExperiment:DriveappretentionviafeedsandmodernUX(notificationsQ3)iOSAppoverhaulreleased7day15%ofusersretained(upfrom10%inSept'15)(FeedsT104415,ModernizationT104510)Missed.
However,theappwasreleasedtobetaduringthequarter.
Currentlyinpublicbetaandgatheringuserfeedback.
Objective:AppsEngagementOver1,100betatesters,with>30responsesonourformorviaemailVerypositivefeedbackonsomechanges(visualdesign,feedconcept)aswellasthoughtfulconcernsaboutsomeelements(navigationflow).
Afterprojectdefinitionbecameclearer,pushedtimelinesbyafewweekstoprioritizequalityoverschedule.
8687Q2-ReadingObjectiveMeasureofsuccessStatusDriveengagementbyintegratingmoretypesofcontentandmediaintotheapp(seeappendix).
GeneralelevationofUXandusabilitytostrengthenuserengagementandretention.
Done:IntegratedMapsinNearby,integratedwithRESTBase,lookupofhighlightedwordsfromWiktionary,playbackofaudiopronunciations,andfullsupportforAndroid6.
0(Marshmallow)designguidelines.
Objective:AppsEngagementLedtotheappbeingfeaturedinthe"Bestof2015"collectiononGooglePlay,andresultedinasurgeofnewusers.
CausedanappreciableincreaseinMapstraffic(seeappendix),andimprovedengagementwiththeNearbyfeature.
8788Q2-ReadingObjectiveMeasureofsuccessStatusFocus:MeasureMediaWikiAPIusage,anddatadumploads.
AvailabilityofusagemetricsonHadoopwarehouseforanalysis.
(T102079)Missed.
ProgresshasbeenmadetowardsbuildingthemetricpipelinebuttoolingchallengesblockedfinalimplementationinNovemberwhentherewastimetoimplement.
WorkwillcontinueinQ3.
Objective:APIEngagementDatapipelinefromMediaWikitoHadoopviaKafkaisbrandnewtechatWMFDiscoveryandAnalyticshavebeenworkingoutbestpracticesReadingthoughtDiscoverypilotprojectwasdoneinQ1buttechnicalchallengesextendedthroughmostofQ2Stillsomediscussionabout"best"encodingtousefordatabeingpushedthroughthepipeline8889Q2-ReadingObjectiveMeasureofsuccessStatusStrengthen:InvestigatemigratingAPItraffictoOAuth.
Decisiononifmigrationisdesirable;thenmeasurableimpactbasedonexistingusage(currentlyunknown)Done.
Decisionwasthatencouragingmassmigrationisnotadvisableatthistime.
Objective:APIEngagementOAuthcannotbeusedbyallAPIconsumersasitneeds"sharedsecret"protections.
ThismeansthatconsumerssuchasnativeapplicationscannotsecurelyprocessanOAuthhandshake.
OAuthiscurrentlyrecommendedforAPIconsumerswhoneedspecialpermissionswheninteractingwiththeActionAPI(e.
g.
makingedits,readingprotectedcontent)RequiringOAuthforallActionAPIaccessisundesirableCacheableAPIrequestswillnecessitatemoreanonymousAPIusage,notlessandwillbeimportantforscalingtheActionAPIjustasitisimportantforscalingwebrequestprocessing8990Q2-ReadingObjectiveMeasureofsuccessStatusStrengthen:ReleaseAuthManager:MediaWikiplug-insecurityarchitectureUsage(#ofservicesusingnewarchitecture)(T89459)Missed.
Lengthyfundraisingcodefreezeandsecurityreviewbacklogcontributed,butultimatelytheworkwasmorethan1.
5FTEscouldaccomplishinthequarter.
Objective:MediaWikiSecuritySingleuserOAuth(usefulforbots)in1.
27.
0-wmf.
10SessionManagercomponentin1.
27.
0-wmf.
11"botpasswords"featureforbotsthatcannotuseOAuthin1.
27.
0-wmf.
11Createdphp-session-serializerlibraryforusebyMediaWikiandotherFLOSSprojectsAuthManagerprogressing.
CurrentestimateforfulldeploymentislateFebruarywithuncertaintynarrowing.
Securityinterestedincollaboratingonfollowon2factorauthprojectinQ39091Q2-CommunityTechObjectiveMeasureofsuccessStatusStrengthen:EstablishbaselineformeasuringcommunitysatisfactionwithWMFtechsupportCompleteTechSupportsatisfactionpollacrossmultipleWikimediaprojectsandlanguagesPollcompletedOct22,with467participantsfrom10wikis.
ResultspostedonMetaNov4.
[1]Focus:IncludeWikimediacommunitiesingoaldevelopmentandprioritizationCompletecross-projectCommunityWishlistsurvey,withcommunitymembersvotingonpriorityCommunityWishlistsurveycompletedDec14,with634communitymembersparticipating.
ResultsannouncedDec16.
[2]Focus:Addresscurrenthigh-prioritycommunitytechnicalrequestsComplete3mid-to-largesizedrequestsfromexistingcommunitywishlists3requests:FixHotCaton100+wikis(Nov),FixandimproveCitationbot(Dec),Compilegadgetusagestatisticsper-wikiandcross-wiki(Dec).
Objective:Establishcredibilitywithstakeholders911:https://meta.
wikimedia.
org/wiki/Research:Tech_support_satisfaction_poll2:https://meta.
wikimedia.
org/wiki/2015_Community_Wishlist_SurveyQuarterlyreviewDiscoveryQ2-2015/16Approximateteamsizeduringthisquarter:12.
5FTETimespent:strengthen40%,focus30%,experiment30%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
92KeyperformanceindicatorsUsersatisfactionStartQ2:15%EndQ2:28%(implementationchange)--YoYZeroResultsRateStartQ2:33%EndQ2:26%(normalvariance)--YoY93Q2-DiscoveryObjectiveMeasureofsuccessStatusImprovelanguagesupportforsearch.
Teammembersinvolved:6RunA/Btestforafeaturethatdetectslanguageofuser'ssearchqueryandadjustsresultstomatchthatlanguageDeterminefromA/Btestwhetherthefeatureisfittopushtoproductionwithaimtoimprovesearchsatisfactionby10%andreducezeroresultsrateforhumansearchesby10%A/BtestwasrunAnA/BtestreportwasproducedThetestdidnotshowthatthefeaturehadthedesiredimpactObjective:Improvesearchlanguagesupport93AftertheA/Btestshoweddisappointingresults,theteamre-focussedandimplementedthecompletionsuggesterasabetafeatureonallwikis(exceptWikidata),whichreduceszeroresultsrateby~10%.
Thebetafeaturewasthenrolledout.
Thousandsofusersarenowusingthebetafeature.
Userfeedbackhasbeenoverwhelminglypositive.
Thefeatureisinearlystages;moreworkremainstobedonebeforeaproductionrollout.
We'retargetingQ3foramorefullrollout.
94Q2-DiscoveryObjectiveMeasureofsuccessStatusMakewww.
wikipedia.
orgaportalforexploringopencontentonWikimediasites.
Teammembersinvolved:4MeasureusageofexistingportalPerformA/BteststoimproveportalDecreasetimeeachuserspendssearchingbyYms(exactnumberpendingloggingimplementation)Portalwasmigratedtomorestandardsetup(git/gerrit);thistooklongerthanexpectedLoggingaddedtomeasureusePortaldashboardcreatedFirstA/Btestlaunched,butabandonedduetologgingissuesObjective:Improvewww.
wikipedia.
org94Migrationofportaltogit/gerritsetupiscompletebuttooksignificantlylongerthanexpected;see"Othersuccessesandmisses"sectionformoredetails.
FirstA/BtestwaslaunchedinDecember.
Unfortunately,problemswithimplementationofdatacollectionmeantthatthedatafromthetestcouldnotbeused.
ThetestwassuccessfullyrelaunchedinearlyJanuary,andtheinitialanalysisshowsthetesthadapositive,statisticallysignificantimpact.
95Q2-DiscoveryObjectiveMeasureofsuccessStatusImproveunderstandingofusersatisfactionforsearchbyiteratingandimprovingonthesearchsatisfactionmetric.
Teammembersinvolved:3DesignQuickSurveytoqualitativelyassessusersatisfactionwithsearchTiequalitativeQuickSurveyresultsbacktoquantitativesearchsatisfactiondataValidate/invalidatecurrentapproachformeasuringsatisfactionOurQuickSurveywasdesignedDeploymentofQuickSurveyextension(ownedbyReading)wasdelayedduetotechnicalobstacleswithEventLoggingandtheextensionDeploymentfreezeandannualfundraiserreducedtimeavailabletorunsurveyOursurveywasdeferredtoQ3Objective:Improveunderstandingofsatisfaction95InresponsetoarequestfromtheHeadofResearchandVicePresidentofProduct,theDiscoveryAnalysisTeamdedicatedoneofitsanalystsat33%capacitytotheannualfundraisingcampaigntoensureitssuccess.
Thisreductioninanticipatedcapacityaffectedourabilitytoachievethisgoal.
96Q2-DiscoveryObjectiveMeasureofsuccessStatusSupportongoingevaluationofusageofWikidataQueryServiceandMapsservicestodecideonwhat'snextfortheseservices.
Teammembersinvolved:2ContinuemaintenanceofWikidataQueryServiceandMapsdashboardsReviewuserfeedbackonservicesMakedecisiononcontinuedlevelofsupportforWDQSandmapsserviceMaintainedWDQSandMapsdashboardsUserfeedbackbroadlypositiveDecidedonmodestcontinuedinvestmentinbothservicesQ3goalsforWDQSandMapspostedObjective:AnalyseWDQSandMapsservice96Gradualadoptionofmapsserviceasstandardcontinues.
NowstandardonmanyWikivoyages(English,Russian,etc.
),andontheAndroidWikipediaapp.
WikidataQueryServiceusagealsocontinuessteadily.
Prominentthird-partyWikidataconsumersareplanningswitchesovertotheWikidataQueryService.
Wecontinuetosupportthemaintenanceoftheservice.
97Q2-DiscoveryObjectiveMeasureofsuccessStatusCreaterecurringperformanceindicatoronreferrertrafficfromtheprimarysearchenginesanddeterminewhatfeaturesmayhavelargestimpactonreferrermetric.
Teammembersinvolved:2Createdashboardwhichdisplaystraffictooursitesbrokendownbymajorreferrers.
Basedonthedashboarddata,makealistofrecommendationsforfeatureswhichcouldbeimplementedtoincreasetrafficfromprominentreferrers.
ReferrerdataanalysedDashboardcreatedListoffeaturerecommendationsnotcompletedduetoanalystsupportbeingrequiredforannualfundraiser,andlackofclarityaroundintendedoutputObjective:Createperformanceindicatorforreferrers97InresponsetoarequestfromtheHeadofResearchandVicePresidentofProduct,theDiscoveryAnalysisTeamdedicatedoneofitsanalystsat33%capacitytotheannualfundraisingcampaigntoensureitssuccess.
Thisreductioninanticipatedcapacityaffectedourabilitytoachievethisgoal.
QuarterlyreviewAdvancementandFundraisingTechQ2-2015/16Approximateteamsizeduringthisquarter:27FTEPartnerships:7FTE;OnlineFundraisingandOperations:8FTE;Foundations,MajorGifts,andEndowment:5FTE;FR-Tech:7FTEAllcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
98Fundsraised$46.
9mraisedinQ2$54.
9mraisedFiscalYear-to-Date$13.
4mneededtoreachannualgoalKPI99Q2-AdvancementObjective:$34million99ObjectiveMeasureofsuccessStatusFOCUS-Raise$32millioninOnlineandEmailcampaignsintheUS,Canada,U.
K.
Australia,NewZealand,Ireland,Italy,andFranceAmountraised$43millionraised(preliminarynumber).
Weexceededthequarterlygoaltoputusontargettoreachtheannual$68.
2millionbudgetgoal.
FOCUS-Raise$2millionthroughFoundationsandMajorGiftsAmountraised$4millionraised(preliminarynumber).
STRENGTHEN-CompletetheEndowmentPlanandmessaging;PreparetolaunchEndowmentCampaigninJanuaryBuyinfromtheboardandkeydonorsBoardapprovedendowmentplan.
ExternalannouncementinconjunctionwithWikipedia15.
ConversationswithkeydonorstobeginendofJanuary.
100Q2-StrategicPartnerships100ObjectiveMeasureofsuccessStatusGoal1-FOCUSCreatepipelineofstrategicpartnershipsIdentifyandtappotentialpartnerswithsubstantialimpactaround:reach,revenue,community,content,and/orotherbenefitsListofkeypotentialpartnersidentifiedandinvariousstagesofoutreachGoal2-FOCUSSecure10newZerodealsSuccessfullaunchesLaunched14partners-10inCaribbean,andothercountriesincludedSerbia,Angola,TunisiaandAlgeria.
TotalreachaddedinQ2estimatedat28MsubsGoal3-STRENGTHENIdentifyappandmobilewebneedsforGlobalSouthandcoordinatewithReadingteamonfeatureroadmapDelivermultiplefeaturedescriptionsformobilewebandappplanningforGlobalSouthRoadmapfeatureswithReadingteamestablished.
FeaturesforQ3include:betterpreloadtracking,Appsupportfornewzerofeatures,improvedwebpageperformanceandmore.
Goal4-EXPERIMENTRefinesyndicationstrategy,potentialcustomerassessment,andbusinesscaseResearchWorkstillinprogress.
1)Launcheddiscussionswithtwolargestsyndicators-GoogleandApple2)Developedinsightsfromsurvey3)StartedanalysisofAPIusage101Q2-MajorGifts,FoundationsandEndowmentObjective:$2million101ObjectiveMeasureofsuccessStatusFOCUS:Raise$2millionAmountraised$3.
94millionraised(preliminarynumberasofJan12).
STRENGTHEN:HoldsuccessfulfundraisingeventHost200people,Raise$200k,StrengthenrelationshipsGoalsachieved,exceptrevenuetarget-eventraised$120kSTRENGTHEN:CRMdiscoveryDecisiononbestCRMoptionsPlantomakeimprovementtoCiviinFY16-17.
FOCUS:Finalizeendowmenttermsandprepareforlaunch.
Publiclaunchofendowment.
Readytobeginconversationswithkeydonors.
AnnouncementatWikipedia15.
102Q2-FRTechObjective:$32million102ObjectiveMeasureofsuccessStatusFOCUS:SupporttheBigEnglishfundraiserFundraisingcreativereachestheirdonationgoalsinDecemberDone-3.
46MillionseparateonlinedonationsinQ22015STRENGTHEN:GetFrancecampaigntech-readyFundraisingcreativereachesdonationgoalsinOctober(inFrance)DoneEXPERIMENT:SupportBannerHistoryrolloutFundraisingcreativeisabletoseepatternsandproblemswithbannerconsumption,beforeDecemberDoneEXPERIMENT:StartinvestigatingSmashPigasitsowncodeprojectRoughestimateoftheworkinvolvedtocreatetheopensourceproject-OR-adecisionnottomoveforwardwithindependentpaymentlibrariesDidn'tStart.
ThisevaluationwasonlygoingtoproceedinQ2ifitdidn'tinterferewithmission-criticalgoals,andthepreliminaryconversationsturnedouttobeextremelydisruptiveforallparties.
Decisiontohaltprogressonthisgoaluntilalesscomplicatedtime,wasmadeearlyinthequarter(mid-October).
103Q2-OnlineFundraisingObjective:$32million103ObjectiveMeasureofsuccessStatusFOCUS:Runandpubliclypostareadersurveyonbestbannersof2015SurveypostedinNovemberwithlaunchannouncementforEnglishcampaignSurveyisposted:https://upload.
wikimedia.
org/wikipedia/commons/2/25/Wikimedia_Reader_Survey_November_2015.
pdfSTRENGTHEN:Test&runcampaignswithnewWorldPayandAmazonintegrationsFrancecampaigncompletedHaveAmazontestedandincludedaspaymentoptionforUSduringBigENDoneSTRENGTHEN:AddabackupcreditcardprocessorHavebackuptestedduringBigENDoneEXPERIMENT:IncreasesalesattheWikistoreIncreasesalesbyaddingthestorelinktotheThankYoupageDone.
MoreinfointheslidestofollowAllcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
104Keyperformanceindicator:Seeslides6,7,ScorecardappendixofdepartmentreportQuarterlyreviewCOMMUNICATIONSQ2-2015/16Approximateteamsizeduringthisquarter:7FTE105Q2-CommunicationsObjectiveMeasureofsuccessStatusMessagePlatformProduceclearmessageandproofpointsinsupportoforganizationalstrategy.
Clearconceptandphrasingfortop-levelstrategymessageSupportingproofpointsandmessagesPostponedtoQ3basedonstrategyprocesstimelinesObjective:Messageplatform105106Q2-CommunicationsObjectiveMeasureofsuccessStatusBrandStrategyCompletebranddiscoveryprocess.
Presentsynthesisoffindingsandrecommendedcourseofaction.
Recommendcourseofactiontodevelopeffective,powerfulbrandstrategyBranddiscoverysummaryforBoardFurtherworkongoingforAnnualPlanCompletewithallmeasuresofsuccessmet.
Objective:Brandstrategy106Reviewedstakeholderstatements,knownchallenges,comparablecasestudies,andexternalvendorservicesforproblemsBrandbriefincluding:Organizationalphilosophy;Vision&mission;Beingeffective;Areasontounite,Measuresofsuccess;Howmuchchange;Optionsofapproach;Movingforward;TimelinedraftFinalizeddeckforBoardpresentation107Q2-CommunicationsObjectiveMeasureofsuccessStatusWikipedia's15thbirthdayCreatestrategicmessagingopportunitytoengagenewWikimediastakeholdersandaudiences.
ClearlydefinedWP15campaignWP15microsite/ARstagedby12/30for1/15launch15AAAWikipediamediapiecessecured5+globalcommunityeventsplanned'Knowledgeisjoy'concept15.
wikipedia.
orglaunched~7.
5Msiteimpressions400+pressstories,trendingpositive149listedcommunityeventsCompletewithallmeasuresofsuccessmet.
Objective:Wikipedia's15thbirthday107108Q2-CommunicationsObjectiveMeasureofsuccessStatusTimely,professional,first-ratesupportoncoreandreactivecommunicationsworkflows.
EvaluativechartofcoreworkflowsandSLAsSeeCoreworkflowsandmetrics(slide20ofdepartmentreport).
Completewithallmeasuresofsuccessmet.
Objective:Core108QuarterlyreviewLegalTeamQ2-2015/16Approximateteamsizeduringthisquarter:11FTETimespent:strengthen70%,focus25%,experiment5%*Temporarystaffthisquarter:7legalfellows/interns.
109110Q2-LegalObjectiveMeasureofsuccessStatusPublicpolicystrategy:addressandsupportasappropriatekeyissuesthatcouldthreatenorcompromisemissionandprojectsTeammembersinvolved:41persuasiveoppositiontointermediaryreforminEU;qualitycommentsonmassdigitization;developbaselinesthroughcensorshipstudyforfuturemeasurement.
AlltoED/GC/communitysatisfaction.
IntermediaryReformOppositionsubmittedtoEuropeanCommission.
CommentssubmittedtotheUSCopyrightOfficeonmassdigitizationinearlyOctober.
EnteredintocontractwithBerkmanCentertobegincensorshipstudyanddevelopbaselinesforfuturemeasurement(ongoing).
Objective:PublicPolicyStrategy110111Q2-LegalObjectiveMeasureofsuccessStatusTraining:addressandsupportasappropriatekeyissuesthatcouldthreatenorcompromisemissionandprojectsTeammembersinvolved:2Selectionandimplementationoftrainingsoftwarethatpermitsflexiblepresentationsonmultiplelegaltopics.
Q2allstafflegalpresentationto275+employees.
Implementationofsoftwaretraining.
Objective:Training111112Q2-LegalObjectiveMeasureofsuccessStatusExperiment:Facilitateandprovidebandwidthforunplannedinnovativeprojectswithnoorminimallegalhurdles(5%).
EnsureproperdeliveryofendowmentanalysisinsupportofAdvancementteam.
Teammembersinvolved:3SatisfactionofEDandC-levelpeers.
Deliverplanonnewendowment,includingacost/benefitanalysisofvariousstructurestosatisfactionofRevenueOfficer,ED,andBoard.
ProvidedsupportanddetailedanalysisofendowmenttoallowtheBoard'sapprovalofanendowmentplan.
Objective:Innovation112113Q2-LegalObjectiveMeasureofsuccessStatusCore:Topnotch,quicklegaladviceandsupportonwidehostofissuesconstitutingour34legalworkflows.
Categoriesinclude:TransactionalLitigationPrivacyPublicPolicyTrademarksGovernanceTechnologyFundraisingTrainingTeammembersinvolved:11KPIsTurn-aroundrateforcontractsexceededKPIof95%w/i7days(100%).
Turn-aroundrateforlegal@exceededKPIof95%w/i7days(100%).
Litigationwin:EvelynSchelsv.
WMFinGermany.
CorelegaladviceanddailyoperationstothesatisfactionofEDandC-levelsperKPI.
Objective:Core113QuarterlyreviewResearchandDataQ2-2015/16Approximateteamsizeduringthisquarter:4.
5FTE,2researchfellows,10collaboratorsTimespent:strengthen40%,focus20%,experiment40%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
114115Q2-ResearchandDataObjectiveMeasureofsuccessStatusFOCUSStreamlineownershipofdataandresearchTeammembersinvolved:1Publishamapforinternaluseofwhoisresponsibleforspecificrequestsaroundresearchandanalytics.
(T112317)completedObjective:Dataownershipmap115Workedwithindividualteamsonmentoring/backfilling/hiringofdataanalystsPublishedresearch/dataownershipdraftSocializeddivisionoflaborwithAudienceandTechnologyteams,Legal,Comms,C-teamhttps://office.
wikimedia.
org/wiki/Research_fingerpost116Q2-ResearchandDataObjectiveMeasureofsuccessStatusSTRENGTHENRevscoringintegrationTeammembersinvolved:1Collaborators:9BringrevscoringtofruitiontoourusersasaBetaFeature(scoreintegrationintoRCfeed)(T112856)missedReasonblockedoncodereviewformonthsvolunteertimewentawayduringFRObjective:Revscoringintegration116weweren'tabletocompletethedesignanddeploymentofthisbetafeature,duetolimitedresourcinganddependencyonvolunteersrevscoresintegrationintoedithistories/RecentChangesfeedpushedtoQ3focusshiftedonotherpriorities(massivedeployments,impactanalysis)seeotheraccomplishmentsbelowhttps://meta.
wikimedia.
org/wiki/Research:Revision_scoring_as_a_service117Q2-ResearchandDataObjectiveMeasureofsuccessStatusSTRENGTHENProductizearticleandlinkrecommendersystemsTeammembersinvolved:2Collaborators:3Articlecreation(T112321)andlink(T112322)recommendationsproductizedasservicessotheycanbeintegratedwithproductsandcommunitytools.
completedObjective:Recsysproductization117APIsavailableonLabsarchitectureandserviceimplementationblessedbyOpsFirst3rdpartytoolsadoptingtheservice(example)https://meta.
wikimedia.
org/wiki/Research:Increasing_article_coverage118Q2-ResearchandDataObjectiveMeasureofsuccessStatusEXPERIMENTValueaddedresearchTeammembersinvolved:1DeliverresearchonhistoricaldatatoquantifywhoaddsvaluetoEnglishWikipediamissedReasoncompletedpartoftheproject(historicalmeasurementofproductivityonEnglishWP)Objective:Valueaddedresearch118Finishedhistoricalanalysisofproductiveeditsbyanonsvsregisteredusers(presentedatJanuary2016ResearchShowcase)PartnershipwithexternalHadoopasaserviceprovider(Altiscale)endedinQ3duetolimitedfunding(currentlyexploringpotentialprobonoextensionofservices)https://meta.
wikimedia.
org/wiki/Research:Measuring_value-added119Q2-ResearchandDataObjectiveMeasureofsuccessStatusEXPERIMENTReadersegmentationresearchSTRETCHTeammembersinvolved:3Collaborators:1Deliverresearchonreadersegmentsandbehavioralpatterns(T112326)completedObjective:Readersegmentation119completed3contextualsurveysandidentifiedrobustcategorizationschemeforreadermotivationandinformationneedspresentedresultstoReadingteaminpreparationforPart2(Q3)https://meta.
wikimedia.
org/wiki/Research:Characterizing_Wikipedia_Reader_BehaviourQuarterlyreviewDesignResearchQ2-2015/16Approximateteamsizeduringthisquarter:4FTE(+1TPGer,andahalftimeresearcherwhoisontheReadingTeam)Timespent:strengthen60%,focus30%,experiment10%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
120121Q2-DesignResearchObjectiveMeasureofsuccessStatusSTRENGTHENDesignResearchworkshoptobuildcollaborationcapacitywithproductteams.
Teammembersinvolved:4(plus3nonteammembersandIT/Adminsupport)Workshophappens,andproductteamslearnmoreaboutcollaborationwithDesignResearchandviceversa.
Workshopcompleted:40participantsattended(detailsonnextpage)Objective:DesignResearchWorkshop121122Q2-DesignResearchObjectiveMeasureofsuccessStatusSTRENGTHENMentorpeopletodoqualitydesignresearch(thosenotonDRteam)OnepersonoutsidethedesignresearchteamdoesacompletedesignresearchprojecttoDRteamstandards,expandingthenumberofpeoplewhododesignresearchwell.
Ongoing:ConceivedoftheprototypelabendofDecember.
WeinitiatedthefirstsessionsonJanuary15.
Theywillbeongoingeveryotherweek.
SherahhasbeenparticipatinginDesignResearchactivitiesincludingbeingtheleadincreatingamethodsmenuforDRWorkshop.
Objective:Mentoring122Prototypelabsisbi-weeklydesignresearchseries.
ItisbeingimplementedtoenableconsistentevaluativeresearchinaregularcadencefortheReadingteamtoiterateconceptsandgettoknowusers.
PrototypeLab,besidesbeingagreatopportunityformentoring,itisanattempttoaddresscoordinationdifficultieswiththemultipleteamsoftheReadingteamandprovidearegularcadenceofresearchandstrongerunderstandingofreaders.
123Q2-DesignResearchObjectiveMeasureofsuccessStatusSTRENGTHENImproveparticipantrecruitmentprocessImplementchangestoreducestepsinrecruitment(ofdesignresearchparticipants)processtomakerecruitingmoreefficient.
Completed:(seenextpagefordetails)Objective:ImproveParticipantRecruiting123ProviderecruitingandschedulingfordesignersdoingdesignresearchwithinteamsandforthePrototypeLab.
Establishrelationshipswithexternalrecruitingfirmstoscheduleinternationalparticipantsfordeepdives.
Participantrecruitertakingnotesfordesignresearchsessionsasneeded.
124Q2-DesignResearchObjectiveMeasureofsuccessStatusFOCUSCollaboratewithproductteamstoimplementdesignresearchprojects.
DesignResearchcompletesdesignresearchprojectsincollaborationwithproductteamstoinformhumancenteredproductdevelopment.
11researchprojectscompletedObjective:DesignResearchwithProductTeams124Learning:WepotentiallyhavetoofewQAprofessionalsfortheneedwithinproductteams.
DesignandDesignResearchendupdoingQAbeforeusabilitytestingandbeforerelease.
125Q2-DesignResearchObjectiveMeasureofsuccessStatusEXPERIMENTPersonainterviews12personainterviewscompleted5interviewscompletedWenoticedsomepatternsinReaderslearningonline,andwhatpathstheytaketolearn.
Objective:Personas125Wearecurrentlysolvingfortheissueofparticipantswhoagreetoparticipateinresearchandthendon'tshowupasscheduled.
WedeferredPersonaresearchtogetthePrototypingLabrollingandbecausethereweremanyunexpectedandadhocresearchrequestsduringthisperiod.
QuarterlyreviewAnalyticsQ2-2015/16Approximateteamsizeduringthisquarter:6FTE,1PTAllcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
126Quarter:911(~906lastquarter)October:426(>10%MoM)November:227(13%MoM)Keyperformanceindicator:Velocity127Q2-AnalyticsObjectiveMeasureofsuccessStatusLaunchPageviewAPIAlphaAPIisoperationalizedandreadytobequeriedbyoutsideworldAblogpostispublishedonWikimedia'sblogTeammembersinvolved:3UsageofnewAPI(nextslide)Communityfeedback(notsoSMARTbutveryrelevant)TheAPIwassuccessfullylaunchedPython,JavaScriptandRclientswrittenbycommunitymembersBlogpostpublishedhereObjective:LaunchPageviewAPI127Learning:Itisgreattoworkinprojectsthathaveverypositivecommunityfeedback.
Docapacityplanningmuchbeforelaunchdate,wehadtodrophourlyresolutionasthesystemdidnothavecapacityforit.
128128Q2-AnalyticsObjectiveMeasureofsuccessStatusUseHadoopinfrastructuretoreplacecomputationofwikistatsonhttp://stats.
wikimedia.
org(wikistats)Teammembersinvolved:All,atsomepointReplace5ofwikistatsmostpopularpageviewreportsdefinedhereReportsupdated:Monthlypageviewreportsforallwikisandprojects,normalized/raw,mobile/desktop/combined.
AvailablehereObjective:ReplacewikistatspageviewreportsWeconsolidatedpageviewdefinitions:wehaveonly1pageviewdefinitionforpageviewdatasinceMay2015Pageviewdumpshavealsobeenupdatedtomatchthenewdefinition(daily/monthlyper-articleandper-projectpageviews)Learning:Newdefinitionhaslessvariability(good)andisbetteratdetectinginternaltrafficandrobots129129Q2-AnalyticsObjective:ProgramGlobalMetricsusingWikimetricsObjectiveMeasureofsuccessStatusDeploytowikimetricsaneasierwaytocollectprogramglobalmetricsforLearningandEvaluationofourgrantsprogramsTeammembersinvolved:2800humanhourssavedbyautomationFeatureadoptionMissedCodecompletebutnotdeployed.
Reason:Wikimetricsisdeployedonlabsandweneedtorefactorourpuppetcodetodoawaywiththeselfhostedpuppetmastersetup,inordertoreliablydeployandkeeptheservicerunningCurrentlydeployedat:https://metrics.
wmflabs.
org/reports/program-metrics/create/130130Q2-AnalyticsObjectiveMeasureofsuccessStatusBuildinfrastructureScalableEventBusTeammembersinvolved:2EventBusserviceupandrunninginproductionusingsharedschemarepositoryandnewKafkacluster.
Done.
Documentation:https://wikitech.
wikimedia.
org/wiki/EventBusObjective:BuildtheinfrastructuretosupportagenericEventBusAstretchgoalforAnalyticswasproducingrealeventstothisnewservice.
Thisworkwasdonebytheservicesteam,andisreadytodeploy.
However,theholidaydeployfreezekeptthenewMediaWikicodethatproducestotheservicefrombeingdeployedbeforetheendofthequarter.
Learning:Anticipatethedeployfreezethathappensattheendofeverycalendaryearearlier.
Allowmoreroomwhenteamsdependonyourwork.
QuarterlyreviewPerformanceQ2-2015/16Teamsizeduringthisquarter:5FTEAllcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
131Timetofirstpaint819ms%fromQ4~52.
37YoYKeyperformanceindicator132Q2-PerformanceObjectiveMeasureofsuccessStatusAvailabilityMakeMediaWikicodereadyforconcurrentdeploymentacrossmultipledatacenters.
Donewithallhigh-levelchangesweanticipatedforMediaWiki,butunknownadd'lworkremains.
Objective:Availability132133Q2-PerformanceObjectiveMeasureofsuccessStatusSolveall(5-6)thumbnailingproblemsonaVM.
Moveimagemanipulation(thumbnailrendering)outofMediaWikibydesigningandimplementingastandalone,horizontally-scalableimagingservicebasedonThumbor.
Done.
VettedbyTechOps;ontheroadmapforinitialdeploymentinQ3.
Objective:Thumbnaildo-over133(Some)problemswithcurrentstack:Thumbnailsofallsizesarestoredforever,untiltheoriginalgetsdeleted.
Unusedandrarelyusedthumbnailsarenevercleanedup.
Lotsandlotsofpurgemessagesmaybeneededtocleanupthethumbnailsforagivenmediadelete,tothepointthattheend-userrequestmaytimeout.
Whatwewant:farfuture-expiresforimages;webpsupport;operationalsimplicity;supportforadditionalimagetransformations(rotations,cropping,etc.
)QuarterlyreviewArchitectureQ2-2015/16Approximateteamsizeduringthisquarter:0.
5FTETimespent:strengthen50%,focus50%,experiment0%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
134-wemaychooseRFCflow,butnometricsgatheredyetKeyperformanceindicator135Q2-ArchitectureObjectiveMeasureofsuccessStatusFocus:PrepareWikiDev'16Demonstratethatwecandevelopamodernsysteminaninclusive,consensus-oriented,openmanner.
LargenumberofdiverseRfCs,withamplediscussionpriortoWikiDev'16Preparationhappened,summitresulted:-)Objective:PrepareWikiDev'16135Learning:Sharpenedcollectivethinkingongoodmeetingsandhowtobuildconsensus136Q2-ArchitectureObjectiveMeasureofsuccessStatusStrengthen:ImproveArchComutilitySetupArchitectureCommitteetosucceed.
MaintainonepublicIRCmeetingperweek10IRCRFCreviewmeetings,plus3"Agendabashing"meetingsforWikiDev'16.
Mostwereattheusualtime(14:00PT)PhabqueryformeetingsObjective:Strengthen:ImproveArchComutility136Learning:Quote:"[With]archcombeingeffectivenow(Whichisgreatbtw,sodon'tgetmewrong)-Ihavenoticedatrendwheredecisionsaremadeinircmeetings,withlittletonopublicdiscussiononthemailinglist".
--BrianWolffonT118932,November30137Q2-ArchitectureObjectiveMeasureofsuccessStatusExperiment:ArchComnamingThinkthroughourloadednamingscheme,possiblyrenamingbits(e.
g.
"ArchitectureCommittee"and"RfC")Ididn'tgetaroundtoproposinganythingonthisfront.
Objective:Strengthen:ImproveArchComutility137Learning:it'sokthatthisonefelloff.
"ArchCom"and"RFC"seemtoworkwellenoughfornow.
QuarterlyreviewOperationsQ2-2015/16Approximateteamsizeduringthisquarter:17FTETimespent:strengthen40%,focus40%,experiment20%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
138Availability99.
979%+0.
037%fromQ1Keyperformanceindicator139Q2-TechnicalOperationsObjectiveMeasureofsuccessStatusFocus:EncryptPIIoncross-datacenterlinksTeammembersinvolved:5Encryptcross-datacentertrafficforMySQL/MariaDB,Kafka,Cassandra,(Varnish)HTTPDecommissionudp2log(infavorofKafka)CrossdatacentertrafficforMariaDB,Kafka,CassandraandbetweenVarnishcachetiersisnowencrypted.
Legacy(andunencrypted)loggingsolutionudp2loghasbeendecommissioned.
Objective:EncryptedPII139Learning:Ithasbeenconfirmedbyrecentsecurityvulnerabilityannouncements(JuniperandFortinetVPNbackdoors)thatweshouldnotrelyontransportlinkencryptionby(proprietary)networkhardware,aswehavebeenhesitanttodosincethestart.
WewillcontinuetorelyonFOSSimplementations(TLS,IPsec)forencryptionofPIIdata.
140Q2-TechnicalOperationsObjectiveMeasureofsuccessStatusStrengthen:Security:StrengtheninfrastructureuserauthenticationTeammembersinvolved:3Establishorg-wideworkflowforcreationanddeactivationofuseraccountsinProductionImplement(butdon'tenforce)two-factorauthenticationonSSHbastionhostsMigrateunmaintainedOpenDJLDAPtoOpenLDAPOrganization-wideon/offboardingprocesshasbeenimplemented.
Two-factorauthenticationisimplementedandunderexperimentbyallrootusers(usingYubikeys).
OpenDJhasbeenreplacedwithOpenLDAP.
Objective:Userauthsecurity140Learning:FirstresultsofusingYubikeysforsshauthenticationarepromising,howeversomeusabilityandreliabilityissuesremain.
FurtherexperimentationwiththeOTPsetupwillcontinueintothenextquarter.
141Q2-TechnicalOperationsObjectiveMeasureofsuccessStatusStrengthen:IncidentmonitoringinfrastructureTeammembersinvolved:2UpgradeincidentmonitoringandexpandittocodfwReducemonitoringcheckexecutionlagto0CreatenewabstractionsforincidentmonitoringinPuppetSoftwareoptionswereevaluatedandwedecidedonamigrationtoShinken(distributedmonitoring).
Thismigrationhasbeenpreparedbutdidn'tcompleteintime.
Newmonitoringabstractionshavebeencreatedinpuppet,workisstillongoing.
Objective:Incidentmonitoring141Learning:FQ2isachallengingquartereveryyearwithreducedtimeavailableduetotheholidayperiods,relativelyhighamountofstafftakingunusedvacationdays,anddeploymentfreezes.
Weshouldtakethisintoaccountforourgoalplanningforthisquarter.
142Q2-TechnicalOperationsObjectiveMeasureofsuccessStatusExperiment:Supportbare-metalserversinLabsTeammembersinvolved:2AllowprovisioningofphysicalserverswithintheLabsnetwork,governedbyLabsPuppetmasterandLDAPuseraccountsLabsinfrastructureandPuppetmanifestsnowsupportbaremetalserversintheLabscontext.
Onebaremetalserverhasbeenprovisioned.
Objective:BaremetalLabs142Learning:AseparatesmallnewtestclusterwasbuiltfortestinginfrastructurechangestoLabsitself,whichprovedveryhelpfulforthisgoalandmanyprojectsinthefuture.
OpenStackIronicwasalsoevaluatedforthisgoal,butourcurrentrelianceonNova-NetworkwouldimplyasignificanteffortandcreatemoretechnicaldebtuntilourmigrationtoOpenStackNeutroncompletes.
QuarterlyreviewReleaseEngineeringQ2-2015/16Approximateteamsizeduringthisquarter:…6Timespent:strengthen9%,focus28%,experiment0%,Maintenance/Other63%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
143TimetomergeinMWCore~6mins-45%fromQ4(stillanalyzing/makingsense)Keyperformanceindicator144Q2-ReleaseEngineeringObjectiveMeasureofsuccessStatusSTRENGTHENReduceCIwaittimeCIclusterrespondstospikeinqueuedbuildsbystartingandregisteringadditionaljenkinsslaves(+)MigratemajorityofCIjobstoNodepool(-)Nodepoolisupandworking.
However,themajorityofCIjobsarenotyetmigrated(waitingonasolutionforcachingdependencies).
Objective:ReduceCIwaittime144Learning:Morecollaborationisneededtoaddresssomeofthemoreannoyingproblems(see:cachingsolutionfordependencies).
145Q2-ReleaseEngineeringObjectiveMeasureofsuccessStatusFOCUSReducenumberofdeploytoolsfrom3to2MigrateallServiceteamownedservicesandMWdeploystoscap3Notcompleted.
Wearebehindscheduleinmigrationofservices.
TheDevSummitdiscussion,however,wasveryfruitful.
MigratedsomeservicesonBetaClustertoscap3preHolidays.
Objective:Reducenumberofdeploytools145Learning:Aftertheslowbeginningstothisproject(slowduetootherprioritiestakingtime)wedidn'tallocateenoughtimeinQ2for"thelast10%"offunctionalityneededbyServices.
146Q2-ReleaseEngineeringObjectiveMeasureofsuccessStatusFOCUSRetireGerritandGitblitinfavorofPhabricatorDecommissionGitblit(-)CodereviewRFC:creation,publication,discussion,feedbacketc(+)Notcompleted.
Gitblitisstilllive.
DifferentialMigrationRFCispublished,hasbeendiscussed,andfeedbackbeingaddressed(mostlyfromtheDevSummit).
Objective:RetireGerritandGitblit146Learning:Happysurprise-ThediscussionattheDevSummitaboutthemigrationwaspredominantlypositiveandtherewerenonewblockersidentified.
Itwasaveryencouragingconversation.
147Q2-ReleaseEngineeringObjectiveMeasureofsuccessStatusFOCUSReleaseMediaWiki1.
26AqualityMW1.
26successfullyreleasedReleased.
Objective:ReleaseMediaWiki1.
26147Learning:Lessofalearningandmoreofaperennialknown:Thereleaseswemakeforthird-partiesarestillsub-parduetoanumberofreasons,onebeinginternalprioritysetting(itisfarlessthan1FTEperyear).
QuarterlyreviewServicesQ2-2015/16Approximateteamsizeduringthisquarter:4FTETimespent:strengthen40%,focus40%,experiment20%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
148RESTAPIusage248req/smean15%upfromQ4∞%YoYRESTAPIHTMLuptime(catchpoint)99.
97%99.
82%∞%YoYKeyperformanceindicators149Q2-ServicesObjectiveMeasureofsuccessStatusStrengthen:BuildouttheRESTAPIProvidecached&purgedRESTAPIentrypointsforatleasttwohigh-trafficAPIusecases,andworkwithuserstospeeduppageloads.
Newentrypoints:pagesummary,wiktionarydefinition,mathSVG&MathMLrenders.
Mathusedinproductionweb;appsandhovercards(web)inprocessofswitchingovertosummary&definitionendpoints.
Objective:APIbuild-out149Learning:Needawell-definedthumbnailAPI.
Starteddiscussion&proposedstrawman.
BroadsupportformaximizingcachingwithmoreRESTendpointsatdevsummit.
150Q2-ServicesObjectiveMeasureofsuccessStatusFocus:SetupaneventbusandchangepropagationsolutionKeychangeeventslikeedits,renames,deletesavailableinapublish-subscribeeventbus.
Basicchangepropagation/pre-generationfunctionalityforRESTservicesoperational.
EventBusoperational,MediaWikieventproductionjustdeployed.
Changepropagationservicedeploymentdelayedbydependencyoneventbus.
Objective:Eventbus&changepropagation150Learning:EventBuscollaborationbetweenServices&Analyticsinitiallysufferedfromanuncleardivisionofresponsibilities.
Clarifyingresponsibilitiesanddependencieshelpedtomakeprogress.
151Q2-ServicesObjectiveMeasureofsuccessStatusExperiment:PrototypeanAPI-drivenwebfront-endGatherinformationtoinformourlonger-termfront-endarchitecturebyprototypingaservice-worker/node.
jsbasedfront-end.
Prototypedaservice-workerfront-endandestablishedperformancecharacteristics.
WorkedwithReadingteam&heldaproductivesessiononthetopicatthedevsummit.
Objective:API-drivenwebfront-end151Learning:Sessionatthedevsummitshowedbroadsupportforthedirection&apreferenceforprogressiveenhancement.
QuarterlyreviewSecurityQ2-2015/16Approximateteamsizeduringthisquarter:2.
1FTE(+Moritz)Timespent(strategic):strengthen25%,focus0%,experiment75%Allcontentoftheseslidesis(c)WikimediaFoundationandavailableunderaCCBY-SA3.
0license,unlessnotedotherwise.
152CriticalandHighPrioritySecurityBugsREDACTEDREDACTEDfromQ4n/aKeyperformanceindicator153Q2-SecurityObjectiveMeasureofsuccessStatusAutomatedsecuritystaticanalysisofMediaWikiAutomaticallyscancoreandoneextensionweekly.
SecurityteamchoseVeracodeforscanning,andaresubmittingcoreandtwoextensionsforeachdeploymentbranch.
Objective:StaticSecurityTesting153Learning:ThequalityofstaticsecuritytestingtoolsforPHPisstillimmature.
TheWMFcouldsignificantlycontributeinthisarea,buttheSecurityTeamlackstheresourcestopursuethis.
154Q2-SecurityObjectiveMeasureofsuccessStatusExpanddevelopertrainingPresentsecureSDLtrainingforcommunityandstaff.
(stretch)DevelopandpresentsecuritytrainingmaterialsforDevOpsandMobileTheteamdocumentedtheoptimalprocessforotherteamstointegratesecurityintotheirdevelopmentprocess,buttraininghasnotbeengiven.
Objective:ExpandTraining154Learning:Theteamadaptedtoaccountforasecurityincident.
Ourgoalsshouldbemoreflexibletohandlethisinthefuture.