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MAYOCLINICJOBAPPLICATIONHELPTableofcontentsQuickstart—Externalapplicants.
3Introduction.
3Jobapplicationsummary.
3Step1—Search.
4Step2—RegisterfortheTalentCommunity.
5Step3—Theapplicationprocess.
6Createloginprofile.
6Submitresume/CV.
7Submitattachments.
7Completeyourapplication.
8Managingyourprofile.
8FAQs—Allapplicants.
9Searchingandreviewingjobs.
9Applyingforjobs—Completingaprofile.
10Managingyourprofile.
11Technicalissues.
12Passwordrecovery.
12Uploadingattachments.
13Clearingyourbrowsercache.
14InternetExplorer.
14Firefox.
15Safari.
15Cookiesettings.
15InternetExplorer.
15Firefox.
16Safari.
17MayoClinicJobApplicationHelp2Getstartedonalife-changingcareerQuickstart—ExternalapplicantsAsanexternalapplicant,youlikelywillbeginyoursearchinoneoftwoways:FromtheMayoClinicJobshomepage,http://www.
mayoclinic.
org/jobs/Fromjobboards,socialmediaorsearchenginesIntroductionThisguideexplainsindetailtheprocessofstartingandsearchingforapositionfromtheJobshomepage,notingwhereapplicantsusinganon-Mayosourcejointheprocess.
Fromthatpoint,theapplicationprocessisidentical.
Completingyourprofilemaytakeupto30minutesifyouhavealltherequiredinformationathand,suchasworkhistory,schoolinformationandresume.
JobapplicationsummaryStep1—SearchFindajobatMayoClinicusingkeyword,location,and/orjobcategorysearches.
Step2—RegisterfortheTalentCommunitySetupjobagents(automaticnotifications)toreceivefuturejobnotificationsandcareerinformationfromMayoClinic.
Step3—TheapplicationprocessCreateloginprofileSubmitresume/CVSubmitattachmentsCompleteyourapplicationStep1—SearchFromtheJobshomepage,usethesearchfieldshownatrighttofindcurrentjobpostings.
Thoughyoucanuseonesearchfieldtosearch,usingallfieldsincombinationwillprovideamorepreciseresult.
Thetopfieldisforkeywordsearch.
ThelocationsmenuallowsyoutochooseaspecificMayoCliniclocationtosearchwithin,eventeleworkandtelecommutejobs.
Youcanalsospecifyjobtypetofurtherrefineyoursearch.
ClicktheSubmitbutton.
Theresultingpagedisplaysthesearchresults.
Clickingonajobfromthelistdisplaysthejobdetailpageshownonthenextpage.
Thesearchcanbefurtherrefinedbyusingthefilterfieldsalongthetopofthepage.
MayoClinicJobApplicationHelp4Ifyousearchedandselectedanopenjobpositionfromanon-Mayojobsource,youmaybedirectedtoapagesimilartotheoneshownhere.
ClickingtheContinuebuttonwilldisplaytwooptions:StartapplywithLinkedInApplyNowThenextpagetodisplayistheprofileregistrationpagefortheMayoClinicTalentCommunity.
Step2—RegisterfortheTalentCommunityWhenyoujointheTalentCommunity,youcansetupjobagentstoreceivefuturejobnotificationsandcareerinformationfromMayoClinic.
ExternalapplicantsarerequiredtojointheTalentCommunitybeforeproceedingtotheonlineapplicationprocess.
Apasswordwillautomaticallybegenerated.
ClickPersonalizeItifyouwishtocreateyourown.
TheemailaddressandpasswordarefortheTalentCommunityonly.
Thisisnotthejobapplication.
Instep3you'llcreateanapplicationprofilerequiringyoutoenterthesameemailaddress,butcreateadifferentpassword.
ClickNext.
Thenextscreenisaconfirmationshowingwhereyouareintheapplicationprocess.
ThereisalsoinformationremindingyouthatthisisgoingtobeaseparateregistrationprocessfromtheTalentCommunity.
ClickContinue.
MayoClinicJobApplicationHelp5Adifferentjobdetailpagewiththesamejobinformationdisplays.
Ifyouwishtoapplyformultiplejobsnow,clicktheViewsimilarjobsbutton,selectmultiplejobsandclickApplytojob(s).
YoucanalsoclicktheSearchopeninglinkatthetopofthepage,search,thenSavetocart.
Step3—TheapplicationprocessTakethetimetobeascompleteaspossiblewhenfillingoutyourapplication.
Currentinformationincreasesyouropportunityforpossibleemployment.
Anychangetoyourprofileinformationrequiresonlyasimpleupdatetotherelevantscreen.
CreateloginprofileThenextpageistheloginpage.
Assumingyouareafirst-timeapplicant,clicktheClickheretocreatealoginlinktoproceed.
Ifyouareareturningapplicant,enteryouremailaddressandpasswordtocontinue.
(Continueonpage7ofthisguide.
)Thenextscreenpromptsyoutoreadandagreetoourprivacypolicy.
YoumustclickAgreetocontinue.
FillintherequestedinformationontheCreateloginpage,payingattentiontothepasswordrequirements:UsethesameemailaddressyouusedtojointheTalentCommunity,butuseadifferentpasswordthantheoneyouusedtojointheTalentCommunity.
(Thispasswordwillberesetevery90days.
)ClickContinue.
Youarenowaregisteredapplicant.
Youarenextpromptedtologinwithyouraccountemailaddressandpasswordandcancompleteyourapplicationfortheposition(s).
Afterloggingin,theGatewayQuestionnaireappears.
Whencompleted,youwilladvancetothesubmitresumescreen.
MayoClinicJobApplicationHelp6Submitresume/CVYouhavetheoptiontoeitheruploadyourresumeorCVorenteryourowntextbycopyingandpastingfromyourwordprocessingprogram.
ThenclickContinue.
Supportedfileattachmenttypes:MSWord(.
doc)MSWordforMacintosh(.
mcw)MSWorks(.
wps)Wordstar(.
wsd)RichText(.
rtf)ASCIIText(.
asc)ASCIITextANSIcharacterset(.
ans)Hypertext(.
htx)AdobeAcrobat(.
pdf)TheContactinformationscreendisplaysnext.
YourcontactinformationshouldbeautomaticallyextractedfromyourresumeorCV.
Ifanyrequiredfieldsarenotfilledinornotfilledincorrectly,youmustmakecorrectionsbeforeproceeding.
Besuretocheckyourinformationoneachtabalongthetopofthescreen.
ClickContinue(notshown)whendone.
SubmitattachmentsYoucansubmitacoverletter,letterofintentoranysupportingdocumentsyouneed.
Whenyou'refinisheduploading,clickContinue:Besureyouruploadsareunderthe5MBsizelimit.
Youcannotaddattachmentsafteryouhaveappliedtoajob,sobecarefultoaddallrequireddocumentsbeforeyousubmityourapplication.
MayoClinicJobApplicationHelp7CompleteyourapplicationTocompleteyourapplication,youneedtorespondtoafewrequiredquestions.
Whendone,clickContinue.
Finally,respondtotheseadditionalquestions,clickSubmityourCV,andyouhavecompletedtheapplicationprocess.
Thenextsection,Managingyourprofile,explainswhatyou'llwanttodotospecificallycheckyourapplicationstatus.
ManagingyourprofileFromtheJobshomepage,clickontheExternalApplicantslinktologinandmanageyourprofile.
Youarenextaskedtologinwiththeemailaddressandpasswordassociatedwiththeonlineapplicationsystem.
Theresultingpagedisplaystheseoptions:SearchopeningsJobsubmissionstatusEdityourprofileCreate,updateordeletesavedjobsearchesResume/CVmanagerJobcartCandidateportalSaveddraftsMayoClinicJobApplicationHelp8FAQs—AllapplicantsHereyouwillfindthequestionsapplicantsaskthemostaboutapplyingforajobatMayoClinic.
Ifyourunintoaproblemduringyourapplicationprocess,checkherefirstforanswersbeforecontactingfurtherhelp.
Shouldyoustillrequireassistance,usethecontactinformationatright.
SearchingandreviewingjobsHowdoIsearchforajobThereareseveralwaystosearchdependingwhereyouareinthejobapplicationprocess:FromthehomepageifyouarejuststartingtheapplicationprocessFromthesearchfieldlocatedatthetopofthejoblistpageorjobdetailpageFromeithertheJobsorSearchopeningslinksonanyapplicationpagesWhatiftherearenoopenjobpositionsafterakeywordorcategorysearchJobpostingsareupdatedfrequentlyeachday.
Ifyou'dliketobenotifiedwhenapositionthatmeetsyoursearchcriteriabecomesavailable,clickEmailjobstomeonyoursearch-resultspageandsubmityouremailaddress.
WhydoIneedseparatepasswordsfortheTalentCommunityandfortheonlineapplicationprofileTheTalentCommunityandtheonlineapplicationareseparatesystems.
TheTalentCommunityenablesyoutoreceivefuturejobnotificationsandcareerinformation.
Theonlineapplicationisasystemthatmanagesyourjobapplicationinformation.
Registeringinbothsystemsisnecessary,aseachhasuniquepasswordrequirements.
Thepasswordfortheonlineapplicationwillberesetevery90days.
EmployeeServiceCenterHours:Monday-Friday7a.
m.
-6p.
m.
CentralContactnumbers:Internal:(77)6-0440External:507-266-0440Toll-Free:888-266-0440MayoClinicJobApplicationHelp9CanIreviewjobpostingswithoutjoiningtheTalentCommunityorapplyingforajobYes.
JoiningtheTalentCommunity,however,isarequiredstepbeforeapplyingforajob.
DoIhavetologintotheTalentCommunityeverytimeIwishtoapplyforajobNo.
UponjoiningtheTalentCommunity,acookieisplacedonyourcomputer,enablingittorememberyourTalentCommunityprofile.
Youmayberequiredtologinagainifyourbrowsersecuritysettingsdonotallowcookies,orifyoubeginajobapplicationonacomputerordeviceotherthantheonewithwhichyouoriginallyjoinedtheTalentCommunity.
Applyingforjobs—CompletingaprofileHowlongwillittaketocompletemyonlineapplicationprofileCompletingaprofilemaytakeupto30minutesifyouhavealltherequiredinformationathand,suchasworkhistory,schoolinformationandresume.
HowdoIapplyformultiplejobsAfterreviewingajobfromthelistofyourjob-searchresults,clickContinue.
Ifyouhaven'talreadyjoinedtheTalentCommunity,you'llbepromptedtodoso.
Onceyou'vejoined,you'llseethejobpostingagainalongwithsomeadditionalactionbuttons.
NowclickViewsimilarjobs.
Ontheresultingscreen,youmayadjustyoursearchcriteria,selectmultiplejobsandproceedwithapplyingformultiplejobsbyclickingApplytojob(s).
WhatifIhaven'tfinishedcompletingmyonlineprofileandwanttofinishitlaterOnceyouhaveloggedintotheGatewayQuestionnaire,youhavetheoptiontoclickSaveasdraft.
Thiswillenableyoutoretrieveyourprofileatalatertime.
Ifthepostingyouwishtoapplyforisexpiredandnolongerposted,youwillnotbeabletosubmitanapplication.
MayoClinicJobApplicationHelp10HowdoIattachadditionaldocumentssuchasaresume,coverletterorletterofreferenceaftermyonlineprofileiscompletedFromtheJobshomepage,clickontheExternalApplicantslinktologinandmanageyourprofile.
ChooseResume/CVmanagerfromthelist.
Youcannotaddothertypesofattachmentsafteryouhaveappliedtoajob,sobecarefultoaddallrequireddocumentsbeforeyousubmityourapplication.
ManagingyourprofileCanmanagersorstaffingcontactsseeupdatesImaketomyonlineprofileafterapplyingWhenthehiringmanagerreviewsacandidate'sapplication,themanagercanviewallupdatesmadeuntilthetimeheorshereceivestheprofile.
Anychangesmadetotheattachments(forexample,resume,CVorcoverletter)alsoareviewablebythehiringmanager.
WhatifIdon'twantthehiringmanagerstoseeanyotherpositionsforwhichIhaveappliedManagerscannotseeanyotherjobstowhichyouhaveappliedoranyofyouractivityhistory.
However,themanagercanseealladditionaldocumentsthatyouattachedtoyourprofile,suchascoverletters.
HowdoIwithdrawfromapositionIfyouaccidentallyapplyforapositionorchangeyourmindaboutapositiontowhichyouapplied,youcanwithdrawyourjobsubmission,butonlywhenthejobpostingisopen.
FromtheJobshomepage,clickontheExternalApplicantslinktologinandmanageyourprofile.
ChooseJobsubmissionstatusfromthelistandclicktheWithdrawbutton.
WhatifIaccidentallywithdrawfromapositionthatIappliedforYoucanreactivateyourstatus;however,youwillneedtowaitatleastthreehoursduetosystemconstraints.
GototheJobshomepage,clickontheExternalApplicantslinktologinandmanageyourprofile.
ChooseJobsubmissionstatusfromthelistandclicktheReactivatebuttonnexttothepostingyouwithdrewfrom.
Theabilitytoreactivateisavailableonlywhenthejobisposted.
WillIreceiveupdatesonmystatusYoushouldfirstcheckyourapplicationstatusbygoingtotheJobshomepage,thenclickingtheExternalApplicantslinktologinandmanageyourprofile.
ChooseJobsubmissionstatusfromthelist.
Turnaroundtimesonautomatedstatusmayvarydependingonthevolumeofapplicantsandtheneedsofthehiringdepartment.
Becertaintochecktheemailaccountthatyouprovidedonyourapplicationforstatusupdates(forexample,receiptofapplication,incompleteapplicationorothernotifications).
MayoClinicJobApplicationHelp11WhenamINOTeligibletoapplyforajobYoucannotapplyforajobif:Yourcurrentapplicantstatusforanyotherjobis"Hired"ThejobisnolongerpostedWhydidmysessiontimeoutYou'llbeautomaticallyloggedoutofyouronlineapplicationprofileifyourcomputerisidlewithnoactivityfor90minutes.
IftheTimeoutpop-upappears,clickanywhereonthescreentoavoidbeingloggedout.
TechnicalissuesPasswordrecoveryIforgotmyTalentCommunitypassword.
WhatdoIdoIfyouforgotthepasswordrequiredtosign-intotheTalentCommunity,orwereautomaticallyprovidedageneratedpasswordandareunawareofwhatthatis,clickForgotyourpasswordfromtheloginscreenandentertheemailaddressyouoriginallyusedtojointheTalentCommunity.
Youwillreceiveapassword-recoveryemailcontainingalinkandinstructionsforcreatinganewTalentCommunitypassword.
ThispasswordisfortheTalentCommunityonly.
Iforgotmyonlineapplicationpassword.
WhatdoIdoIfyouforgotthepasswordrequiredtosign-intotheonlineapplication,clickForgotyourpasswordfromtheloginscreenandentertheemailaddressyouoriginallyusedtoregisterfortheonlineapplication.
Youwillreceiveapassword-recoveryemailcontainingalinkandinstructionsforcreatinganewonlineapplicationpassword.
Thispasswordisfortheonlineapplicationonly.
Iforgotmyonlineapplicationusername.
WhatdoIdoIfyouforgottheusername,clickForgotyourusernameFromtheloginscreenandenteryourfirstname,lastname,andeitheryourhomephonenumberoryoure-mailaddressyouoriginallyusedtoregisterfortheonlineapplication.
Youwillthenreceiveyourusernameonthenextscreen.
Thisusername/passwordisfortheonlineapplicationonly.
MayoClinicJobApplicationHelp12Whydidn'tIreceivethepassword-recoveryemail(Pertainstoonlineapplication)Ifyougetamessagethatstates"Wewereunabletofindthatemailorpasswordinoursystem,"itmeansthatyouhaveenteredeitherfieldincorrectlyoryouhavenotcreatedaprofileyet.
ThisapplicanttrackingsystemwasimplementedonJan.
1,2011.
Ifyoucreatedaprofilepriortothisdate,youwillneedtocreateanewprofile.
Someadditionaloptionstoconsider:1.
Yourusername(emailaddress)andpasswordarecasesensitive.
Besurethattheusernameandpasswordarebeingenteredexactlyhowyoucreatedyourprofile.
2.
Verifytheemailyouusedisyouronlineapplicationusername.
3.
Ifyouremailissetuptofilterjunkmail,besuretocheckyourjunkmailfolderanddeleteditems.
Youmayalsoconsideraddingthefollowingemailaddresstoyour"safe"list:Password_Security@trm.
brassring.
com.
4.
Clearingyourbrowsercookiesandcache,closingallWebbrowsersandstartingwithanewbrowsermayallowyoutologinsuccessfully.
Ireceivedthepassword-recoveryemail,butamstillunabletoresetmypassword.
Someimportantinformationtoconsider:Whendidyoureceivethepassword-recoveryemailThelinkembeddedinthepassword-recoveryemailisactiveforonlythreehoursaftertheemailisreceived.
Ifithasbeenmorethanthreehours,youwillneedtorequestthepassword-recoveryemailfromthesystemagain.
ThenewjobpostingapplicationworksoptimallywiththeWebbrowsersbelow.
IfyouareutilizingaWebbrowserotherthantheoneslisted,youmightconsidertryingoneoftheseapprovedbrowsers:InternetExplorer(IE)FirefoxSafariClearingyourInternetbrowsercookiesandcache,closingallWebbrowsersandstartingwithanewbrowsermayallowyoutosuccessfullyresetyourpassword.
IfyouareusingaWeb-basedemailaddresssuchasHotmail,GmailorYahoo,becertaintologintoyouremailaccountdirectlyinsteadofgoingthroughanemailprogramsuchasOutlookorEntourage.
WhatdoIdoifIattemptthreetimestologintotheonlineapplicationwithaninvalidpasswordandgetlockedoutYouwillneedtowait15to20minutesforthesystemtoreset,evenafterclickingtheForgotyourpasswordlinkandretrievingthecorrectpassword.
MayoClinicJobApplicationHelp13UploadingattachmentsWhydoIreceiveerrorswhentryingtouploadattachmentsThemostcommonreasonattachmentsfailtouploadisthattheyexceedthe5MBfilesizeorareanunapprovedfiletype.
Approvedfile-typesarelistedontheSubmitattachmentsscreenatright.
Anotherreasonmaybeusinguncommonfontsinyourdocuments.
Usecommonfonts,suchasTimesandArial,andifyourdocumentincludesheadersandfooters,checkthemaswell.
WhyamIgettingsystemtimeoutsandsluggishnessAnimportantfactorinmaintainingafastconnectioniskeepingyourcacheclear.
(seebelow)Afullcachecanresultinsystemtimeoutsandsluggishness.
ClearingyourbrowsercacheHowdoIclearmybrowsercacheInternetExplorer:UndertheToolsmenu,chooseInternetoptions.
OntheresultingInternetoptionsscreen,makethesuretheGeneraltabisselectedandclickDelete.
OntheDeleteBrowsingHistoryscreen,makesureTemporaryInternetFilesischeckedandclickDelete(notshown).
MayoClinicJobApplicationHelp14Firefox:UndertheToolsmenu,chooseOptions.
OntheresultingOptionsscreen,makesuretheAdvancedtabisselected,andclickClearNow.
Safari:UndertheSafarimenu,chooseEmptyCache.
CookiesettingsHowdoIclearorenablecookiesInternetExplorer:Toclearcookies,undertheToolsmenu,chooseInternetOptions.
OntheresultingInternetOptionsscreen,makethesuretheGeneraltabisselectedandclickDelete.
Clearingcookiesisonlysuggestedasalastresorttopotentiallyfixingtechnicalproblemssuchasnotreceivingapasswordresetemail.
Makesureyouhaveyourusernameandpasswordssavedsomewhereoffyourcomputer,asyourlogininformationwillbeerasedwiththecookies,andyouwillneedtologintotheTalentCommunityonyournextvisit.
MayoClinicJobApplicationHelp15OntheDeleteBrowsingHistoryscreen,makesureCookiesischeckedandclickDelete(notshown).
ToenablecookiesmakesurethePrivacytabisselected,andadjustthesliderdowntochangetheprivacysetting.
Firefox:UndertheToolsmenu,chooseOptions.
OntheresultingOptionsscreen,makesurethePrivacytabisselectedandchecktheappropriateboxestoacceptcookies.
Toclearcookies,checktheClearhistorywhenFirefoxclosesbox,thencloseandreopenFirefoxtocontinue.
MayoClinicJobApplicationHelp16Safari:UndertheSafarimenu,choosePreferences.
Toclearcookies,makesurethePrivacytabisselectedandclickRemoveAllWebsiteData.
Toenablecookies,makesuretheAlwaysboxisnotselectedandselectoneoftheothertwo.
MayoClinicJobApplicationHelp17