ENSURES客户体验

CUSTOMEREXPERIENCEMANAGEMENTSERVICESCUSTOMEREXPERIENCEMANAGEMENTArubaCustomerExperienceManagementServicesenablecustomersworkingwithArubaprofessionalandconsumptionservices,suchasIntelligentOperations,ManagedPolicy,orGreenLakeforAruba,toachievethesebenefits:ReducedoperationalriskAcceleratedreturnoninvestmentIncreasedITefficienciesandproductivityCUSTOMEREXPERIENCEISEVERYTHINGCustomerexperiencemanagementoftenfocusesontraditionaltouchpointsofproductandpeople.
Forservicesorganizations,effectivecustomerexperiencemanagementrequiresadifferentformula.
Theyneedtolookbeyondthe"onesizefitsall"deliverymodel.
Servicesarebesttailoredtoeachcustomerandtheiruniqueenvironmentandbusinessobjectives–examplesincludereducingoperationalrisk,acceleratingpaybackofnewprograms,orimprovingoperationalefficiency.
ArubaGlobalServicesfocusesondelivering"aboveandbeyond"approachestocustomerexperiencemanagement.
Recognizingthatitismuchmorethanprovidingawarmbody,welookforwaystohelpourcustomersmaximizethevalueoftheirinvestmentinanArubasolution,throughoptimization,compliance,andadoption.
Forexample,weaddresstheneedfordata-drivendecisionmaking,implementworkflowautomationtoreduceriskandincreaseefficiency,enableeasyaccesstobestpractices,andmore.
Theseoutside-the-boxexperiencesareimportantconsiderationswhenmakingaservicesengagementdecision.
ArubaformalizestheseexperienceswithitsCustomerExperienceManagementServices.
ARUBAGLOBALSERVICESENSURESENDUSERSATISFACTIONAruba'sCustomerExperienceManagementServicesembodythecompany's"customerfirst,customerlast"philosophy.
Thisprogramisbuiltonyearsofserviceengagementbestpracticesandprovidesthefollowingfeaturesandbenefits:FeatureBenefitDesignatedCustomerSuccessManager(CSM)throughoutyoursubscriptiontermYourtrustedArubaadvocatewhounderstandswhatyouneedandthebestwayforyoutogetitServiceintelligenceusinganalyticsfromsupport,software,andconfigurationsourcesProactiveservicemanagement,ITSMworkflowsautomation,andKPItrackingandreportingArubabestpracticesimplementationMoreefficientandeffectivestrategy,assessment,design,deployment,integration,optimization,andremediationforArubaproductsTheArubaCustomerExperienceManagementservicefocusesonprovidingcontinuousimprovementforitscustomers,ensuringnetworksrunsmoothly,meetday-to-dayneeds,andarebuilttoanticipatefuturedemands.
Throughtechnologyandpeople,theprogramisdesignedto:FacilitateautomationofpreviouslymanualprocessesDefineandachievecustomer-specificKPIsEnsureeffectiveprioritizationandexecutionContinuouslyoptimizeandadoptnewcapabilitiesintothenetworkDESIGNATEDCUSTOMERSUCCESSMANAGERArubaCSMshaveabreadthofArubanetworkingknowledgeandprojectmanagementskillstoensureyourneedsaremetthroughouttheArubaserviceengagement.
YourdesignatedCSMisyouradvocateandfocalpointforongoingsupportthroughoutyoursubscriptionterm,workinginclosetandemwithyourdesignatedpartner.
Assoonasyourprojectstarts,theCSMworkswithyourteam,developingaplanforyourservicedeliveryprojects,includingpreliminaryprojectplans,schedules,andongoingservicemanagement.
ContactUsShare2Figure1.
ArubaServiceManagerABOUTARUBAGLOBALSERVICESArubaGlobalServicessimplifiesandacceleratesthenetworktechnologylifecycle,enablingyournetworktoscalewithbetterpredictabilityandcost-effectiveness.
WhetheryouoperateyourownnetworkandneedtoimproveyourITefficienciesoryouwanttooffloadsomeoftheburden,wehavetheservicesyouneedtoreachyourgoals.
LearnmoreaboutwhatArubaGlobalServiceshastoofferat:arubanetworks.
com/support-services/.
FollowingprojectssuchasArubaproductdeploymentandonboardingtoArubaServiceManager(ASM),describedbelow,theCSMmonitorsreporting,alerts,andTACcallprogress,reportsregularly(monthly,quarterly),andwillbringinotherArubaSMEsasneeded.
Forexample,aSMEmightbecalledintoaddressfutureplansforoptimizationandremediationtoensureArubabestpracticesarefollowed.
ARUBASERVICEMANAGERASMisacomponentofourserviceintelligenceapproachandprovidesaportalwithvaluableinformationandprocessesduringyourserviceengagement.
ASMprovidesthefollowingoperationalfeatures:Userandsiteonboarding(eventoaNOCnotmanagedbyAruba)ContextualizedinventorycollectionandreportingContextualizedproductadvisoriesincludingEndofLife,EndofSupport,EndofDevelopment,andReleaseNotesupdatesContextualizedsecurityadvisoriesDocumentrepositoryArubaSupportPortalaccesslinkAskCSM–allowingyoutopostquestionstoyourCSMWorkinginconjunctionwitheitherArubaAirWaveorArubaCentral,ASMcollectsnetworkhealthdatafromAIOpsandpresentsresultsinaneasytouseformat.
ARUBAAIMSHIGHArubaGlobalServicespridesitselfonhelpingcustomersachievethemostvaluefromtheirArubaenvironment.
CustomerExperienceManagementServicesensuresthisoccursthroughinsightsgainedfromanalyticsandadesignatedCSM.
Plus,easyaccesstoArubadigitizedintellectualcapitalleadstothehighestlevelsofoptimization,compliance,andadoption.