您的网站历史记录

English/中文ASPENTECHSUPPORTANDTRAININGCENTERFREQUENTLYASKEDQUESTIONS1.
WHICHBROWSERSARESUPPORTEDFORTHENEWASPENTECHSUPPORTANDTRAININGCENTERInternetExplorer11andhigher,Chrome,andFirefox.
IfyouareusingInternetExplorerandthesitedoesnotdisplaycorrectly,pleasechangeyourCompatibilityViewsettings:2.
WHYISTHELIVECHATWINDOWBLANKPleaseturnoffyourpop-upblockertoviewthechatwindow.
Allowpop-upsinInternetExplorer:https://support.
microsoft.
com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings1.
OpenInternetExplorer,selecttheToolsbutton,andthenselectInternetoptions.
2.
OnthePrivacytab,underPop-upBlocker,selectorcleartheTurnonPop-upBlockercheckbox,andthenselectOK.
Allowpop-upsinChrome:https://support.
google.
com/chrome/answer/954721.
Onyourcomputer,openChrome.
22.
Atthetopright,clickMore.
3.
ClickSettings.
4.
Atthebottom,clickShowadvancedsettings.
5.
Under"Privacy,"clickContentsettings.
6.
Under"Pop-ups,"selectanoption:Donotallowanysitetoshowpop-ups(recommended)Allowallsitestoshowpop-ups3.
CANILOGINTOTHENEWSUPPORTANDTRAININGCENTERUSINGMYOLDLOGINCREDENTIALSYouroldcredentialswillnotworkonthenewSupportandTrainingCenter.
AnemailnotificationwassentonJanuary29,2017withyournewcredentialsandalinktoactivateyouraccount.
Yourusernameisyouremailaddress.
PasswordswillbesetafterclickingonthelinkintheemailsentfromSalesforce.
Intheeventtheemailwasnotreceived,pleaseusetheForgotPasswordlinkfromtheSupportloginpage.
4.
WHICHSPECIALCHARACTERSAREALLOWEDINMYPASSWORDOnlythefollowingspecialcharactersareallowed:Hoverovertheiconfordetails.
5.
IHAVEFORGOTTENMYPASSWORD.
CANYOURESETITFORMEPleaseusetheForgotPasswordlinkontheSupportloginpage.
6.
CANIHAVEMULTIPLEUSERNAMESTOLOGINTOTHESUPPORTCENTERYoucanonlyhaveoneuniqueusernamebasedonyourcorporateemailaddress.
37.
ICANNOTFINDSOMETHINGINSUPPORTCENTER.
WHERECANIGETANOVERVIEWOFTHENEWSITEPleaserefertotheSiteTourvideoontheSupportResources/AboutSupportpage.
8.
HOWDOISEARCHFORKNOWLEDGEARTICLESYoucansearchforknowledgearticlesbyenteringkeywordsinthesitesearch,orbyselectingFindtheAnswer/KnowledgeSearchfromthenavigationmenu.
9.
HOWDOIDOWNLOADPATCHESOpenthesitenavigation,clickon"Downloads"andselect"ProductPatches"tosearchforindividualpatchesbyproductandversion.
Makesurethatyourcorporatenetworkallowstrafficto:https://aspentechsupport.
blob.
core.
windows.
net/andhttps://aspentechsupport.
file.
core.
windows.
net/10.
WHYAMIUNABLETOACCESSAKNOWLEDGEARTICLEIfyouseea"readonly"accesserror,pleasecontactCustomerCare@aspentech.
com.
11.
WHYAMIUNABLETODOWNLOADANATTACHMENTMakesurethatyourcorporatenetworkallowstrafficto:https://aspentechsupport.
blob.
core.
windows.
net/andhttps://aspentechsupport.
file.
core.
windows.
net/12.
WHATDOIDOIFIDIDNOTRECEIVEAVALIDATIONEMAILAFTERREGISTERINGFORANACCOUNTPleasecheckyourspamorjunkmailfolders.
Ifyoutrytoregistermorethanonce,youwillbepreventedfromdoingsoaftertheinitialregistrationissubmitted.
PleasecontactCustomerCare@aspentech.
comforadditionalassistance.
13.
WHATWILLHAPPENTOMYBOOKMARKEDKNOWLEDGEBASEARTICLES,SUPPORTCASEHISTORYANDTRAININGHISTORYFROMTHEOLDSITEYoursupportincidentsarenowlabeledas"Cases.
"Yourcasesandtrainingclasshistoryhavebeenmovedtothenewsite.
Favoritedknowledgebasearticlesfrom"MySolutions"werenotmovedtothenewsite,however,mostbookmarkedlinkstoarticleswillberedirectedtothenewsite.
414.
WILLMYWEBSUPPORTPROFILESETTINGSBECARRIEDOVER(PRODUCTS,OPTIONS,ETC.
)Theproductsyouselectedin"MyProducts"havebeenmovedovertothenewsite.
15.
WILLTHENEWSITEWORKWHENACCESSEDFROMMYTABLETORPHONEThenewsitehasbeendesignedtoberesponsive,thoughitisnotfullymobile.
Sometablesmaynotscaletosmallerscreens.
16.
WHYAMIBEINGDENIEDACCESSWHENDOWNLOADINGANEXAMPLEFROMASPENONEEXCHANGEYouwillneedtologoutofyouraspenONEExchangesession,andloginagainwithyournewSupportCentercredentials.
Afterthat,aspenONEExchangecontentwillbeavailableasusual.
17.
DOINEEDTOLOGINTOREGISTERFORCLASSESYoudonotneedanaccounttoregisterforclassescanregisterforclasseswithoutloggingintothetrainingcenter.
18.
CANIREGISTERFORMULTIPLECLASSESATTHESAMETIMEYes,customersareabletoregisterformultipleclassesatthesametime,aslongastheyareinthesameregion.
19.
IWANTTOCHANGETHEPAYMENTMETHODFORTHECLASSIREGISTEREDFOR.
WHATDOIDOTochangepaymentmethodforyourclass,youmayreplytotheconfirmationemailyoureceivedwhenyouregistered,orcontactaspentech.
training@aspentech.
com.
20.
HOWDOIACCESSVIRTUALTRAININGMATERIALSIfyouhaveanaccountontheAspenTechSupportcenter,youmayaccesstrainingmaterialsfromyour"MyTrainingpage".
Fromthesitenavigation,chooseMyProfile/MyTraining,andclickonthenameoftheclassyouareregisteredfor.
Theclassdetailspagewillshowalinktodownloadableclassmaterialsoncetheclasshasbeenconfirmedandyourpaymenthasbeenprocessed.
5艾斯本支持和培训中心常见问题1.
为新的艾斯本支持和培训中心支持哪一些浏览器InternetExplorer11以上和Firefox.
如果您是使用InternetExplorer而网页无法正确显示,请更改兼容性视图设置:2.
为什么在线聊天的窗口是空白的那是因为在线聊天窗口弹出被限制了,请关闭弹出窗口阻止器.
更改InternetExplorer11的安全和隐私设置:https://support.
microsoft.
com/zh-cn/help/17479/windows-internet-explorer-11-change-security-privacy-settings1.
打开InternetExplorer,依次选择"工具"按钮和"Internet选项".
2.
在"隐私"选项卡的"弹出窗口阻止程序"下,选中或清除"打开弹出窗口阻止程序"复选框,然后选择"确定".
3.
我还可以使用旧的登录帐户和密码登录到新的支持和培训中心吗您的旧登录帐户和密码是无法登录到新的支持和培训中心.
我们于2017年1月29日发送了一封电子邮件包含您的新帐户,请您点击激活您的新帐户的链接.
6您的用户名是您的电子邮件地址.
您需要点击邮件里的链接才能设置密码.
如果未收到电子邮件,请使用支持登录页面上的忘记密码链接.
4.
我的密码中允许有哪些特殊字符密码中只允许以下的特殊字符:将鼠标移至上图标即可查看描述.
5.
如何重设密码请在支持和培训中心登录的页面里点击忘记密码的链接.
6.
我能申请不同的帐号登录到支持和培训中心每个用户只能拥有一个帐号,而帐号必须应用公司的电子邮箱地址注册.

7.
如果我在支持中心里找不到某些信息,我可以在哪里访问网站地图请在关于支持网站的页面上,参阅支持资源游览视频.
8.
我应该如何搜索知识文章您可以通过在网站搜索中输入关键字或从导航菜单中选择查找答案/知识搜索来搜索知识文章.
9.
我应该如何下载补丁请打开网站导航,点击"下载"并选择"产品修补程序"按产品和版本搜索单个修补程序.
请确保您的公司网络允许流量至以下两个网址:https://aspentechsupport.
blob.
core.
windows.
net/https://aspentechsupport.
file.
core.
windows.
net/710.
为什么我无法访问某些知识文章那是因为一些知识文章是属于"readonly"状态.
请联系CustomerCare@aspentech.
com获取更多帮助.
11.
为什么我无法下载请确保您的公司网络允许流量至以下两个网址:https://aspentechsupport.
blob.
core.
windows.
net/https://aspentechsupport.
file.
core.
windows.
net/12.
如果我在注册帐户后没有收到验证电子邮件,我该怎么办请检查您的垃圾邮件或垃圾邮件文件夹.
如果您提交初始注册后再尝试注册,您将无法注册.
请联系CustomerCare@aspentech.
com获取更多帮助.
13.
将会如何处理我的知识库文章书签,支持单子历史记录和培训历史记录您的支持单子现在标记为"Cases.
"您的案例和培训课程历史记录已移至新网站,但是从"我的解决方案"收藏的知识库文章并没有移动到新网站.
不过,大多数加入书签的文章链接将会被重定向到新网站.
14.
我的支持网站配置文件设置是否会被迁移到新网站(产品,选项等)您在"我的产品"中选择的产品会被迁移到新网站.
15.
是否能使用平板电脑或智能手机访问新网站新网站已设计为响应式,但并非完全适合移动设备.
某些表格可能无法缩放到较小的屏幕上.
16.
为什么当我从ASPENONEEXCHANGE下载一个示例时,受到拒绝访问的问题您必须先从aspenONEExchange会话中登出,然后使用新的支持中心帐号重新登录.
之后,aspenONEExchange内容将照常运行.
17.
如果我要注册培训课程,需要登入支持和培训中心吗注册培训课程是无需登录支持和培训中心的.
18.
我是否可以在同一时间注册好几个培训课程只要是相同区域,客户能够同一时间注册好几个培训课程.
819.
如果我想更改训练课程的付款方式,我该怎么办您可以回复注册时收到的确认电子邮件,或请联系aspentech.
training@aspentech.
com获取更多帮助.
20.
我该如何访问虚拟培训材料如果您可以登入支持和培训中心,您可以从"我的培训"页面访问培训材料.