MAY/JUNE2008Wednesday,June25,2008Letgo&lettheconciergeNotjustarescuefantasy,conciergeservicehasgonemainstreamByCherylReevesNotimeStressedoutFeelliketossingyourBlackBerryintoIndianLakeJointheclub.
Butgetreadytorelax:Nowyoucanleavelife'slittle(andbig)detailstosomeoneelse.
Personalconciergeserviceisjustalocalphonecallaway.
Caseinpoint:When"RescueMe"starDenisLearyandhissisterAnnMarieColemanbeganplanningan80thbirthdaybashinWorcesterfortheirmother,Nora,theyquicklyrealizedtheyneededhelp.
Leary'sshootingscheduleposedmyriadconflictsandAnnMariewastimecrunchedwithademandingjobandparentingduties.
ShepickedupthephoneandcalledWorcesterconciergeEileenCremin.
Fromthatmomenton,AnnMarieandDenisexperiencedahugesenseofrelief.
"Eileenlistenedtoourideasandthenhandledeverythingfromtheflowerstothechefandbeyond.
Webarelyhadtoliftafinger,"AnnMariesaid.
"ThebrillianceofitallwasthequalityandattentiontodetailthatEileenbroughttoourIrish-themedparty:bagpipers,anIrishflagflying,Irishlinens—sheevenchoseacountryclubthathadanIrishlookwithitsstonewallsandlushgreenery.
"EvenDenis,usedtocelebrityperksandpersonalassistants,washighlyimpressedattheresults.
"Wow,Ican'tbelievehowsmooththatwentdown!
"hesaid.
Althoughitwasoncethesoleprovinceoftherichandfamous,thekindofpersonalizedconciergeserviceusedbytheLearyfamilyhasmovedintomainstreamAmericaandisnowmoreaffordable—someservicesstartat$35anhourandmanyoffercustomizedmembershippackages.
Theserviceissouniversallyappealingthatnoweveryone(students,workingparents,retirees,evenhospitalpatients)canfindhelpgettingeverythingfromaperfectlyorganizedclosettoacollegecoachtoanewcar.
Timeisprecious,sothesayinggoes,andtoday'sconciergeswillhelpsetyouluxuriouslyfree.
Bypayingaconciergetoresearch,brainstorm,planandorganize—nottomentiondoingallthetime-consuminglegwork—youcansavemoneybyavoidingexpensivemistakes.
Awell-establishedconciergecomeswithexperienced,vettedcontactsandreferrals,pluscreativeideastosuitavarietyoftastes.
"Theskyreallyisthelimit,"saysCremin,whoreportstriplingherclientlistsincelaunchingherbusinessin2002.
"Oncepeopletryit,theysooncan'tgetenough.
Itgoesfromwalkingthedogtosendinginagourmetmealtohandlingallkindsoftedious,time-gobblingerrandsandprojects.
"Havingtranscendedtheconfinesofthehotel,conciergeserviceis"atrendperfectforthemodern,busylifestyle,"saysKatharineC.
Giovanni,presidentandco-founderoftheBoardoftheInternationalConciergeandErrandAssociation.
TheICEA,foundedin2001,initiallyincludedahandfulofprofessionalsandtodayboastshundredsofmembersfromaroundtheglobe.
Giovannibelievesthedemandfortheservicewillcontinuetogrow.
"What'strulygreatisthatit'snotjustaservicefortherich,butaservicethatmakeseveryonefeelveryrich.
"Itcanalsobeadeeplyhumanitarianservicethathelpspeoplefeelcaredforandsupported.
BarbaraWellman,presidentofBlackTieConcierge,catersespeciallytoenrichingthelivesoftheelderlybygivingthem(andtheirfamilies)peaceofmind.
WhythenameBlackTie"Everyone,"saysWellman,"deservesalittleclassintheirlives,andseniors,especially,haveearnedit.
"When85-year-oldElinorKentofFraminghambrokeherhip,Wellmansprangintoactiontohelptheelderlywomanwhilesherecoveredinarehabcenter.
Awidowwithoutfamilyinthearea,Kentneededhelpwithallsortsofthingssuchasworkingwithcaregivers,billpaying,mealsandevenhavingherbelovedWestHighlandterrier,Stuie,caredforandbroughtinforweeklyvisits.
"Imakesurepeopleneverfeelliketheyarealonewiththeweightoftheworldontheirshoulders,"saysWellman.
"Andifyoulivealongdistancefromyourparent,Icanfillthegapbetweenyourvisitsandbeanenormoushelpinmakingsureyourparenthaseveryneedfulfilled.
"BlackTiecanhelpfindappropriatehealthcareproviders,reducefallhazardsinthehome,organizeimportantlegalpapers—andevenserveasawatchdogbymakingimpromptuvisitstonursinghomestoensureclientsarebeingwelltreated.
Someserviceproviderspreferthetermlifemanageroverconcierge.
BethMiller,presidentofGoodDeeds,says,"Weoffermorecustomized,long-termassistancetoourclients.
It'sallabouttrust,efficiencyandknowingtheirtaste.
"Atanhourlyrateof$95,GoodDeedscansetupanewhouse,providespecializedstaffingsuchaschefsandpersonaltrainers,aswellasprovideresearchservicestohelpclientsfindtheperfectflatscreenTV,collegecoachorvacationplan.
"Researchisaveryexcitingnichetofill,"saysMiller.
"Peoplecanputthetimethey'dnormallyspendGooglingforhourstobetteruse.
"LisaWallace,alawyerandmotherofthreeteenageboys,askedMillerforhelpinplanningafamilytriptoEurope.
Specifically,sheneededtogetticketstotheUffiziGalleryinFlorence,Italy.
Notoriousforlongwaits,somegalleryvisitorsfindthemselvesstandinginlineforuptofivehours—especiallyinthehighseasonofJuly.
SaysWallace,"BethMillerhadoneofherItalian-speakingemployeessecureourmuseumticketsandwhenwearrived,Ithought'thankgoodness!
'becausetherewasahugelineandthetemperaturewasover100degrees.
BecauseofGoodDeeds,wewereabletostrollrightonin.
"Wallacealsoneededhelpdecoratingthefamily'snewsummerhomeonCapeCod.
"We'djustshelledoutthedownpayment,sowedidn'twanttospendatonofmoneyonaninteriordecorator.
Bethkeptuswithinourbudgetanditwasalotmorefunshoppinginlocalstoresandonlinewithherthandoingitalone.
Plusshehelpedgivemeconfidencetomakelotsofdecisions.
"Notonlydoesaconciergeorlifemanageropendoorsofpossibility,shekeepsyoursfirmlyclosedtoanyonebutthebest.
Forgetcrossingyourfingersinhopesyourhomecontractorwon'tabandonyoumid-job:yourconciergealreadyknowsthroughexperiencewhohasagreattrackrecord—andwhodoesn't.
"Oneclientdescribedtheserviceasfeelingcradled,"saysCremin.
"Idoloveprotectingandempoweringmyclientssotheycanbetterbalancefamily,workandhome.
"http://www.
telegram.
com/article/20080625/WORCESTERLIVING/806250360/-1/WorcesterLiving
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