keyscreen
screen 时间:2021-01-12 阅读:()
PerfectCommunicationthroughTechnology,Service,andEducation.
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
977.
0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
800.
283.
5936(USA)or1.
801.
974.
3760Fax:1.
801.
974.
3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37606TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
376010TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760NOTES26
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
977.
0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
800.
283.
5936(USA)or1.
801.
974.
3760Fax:1.
801.
974.
3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37606TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
376010TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760NOTES26
LOCVPS（29.6元/月）KVM架构 香港/美国机房全场8折
LOCVPS商家我们还是比较熟悉的老牌的国内服务商，包括他们还有其他的产品品牌。这不看到商家的信息，有新增KVM架构轻量/迷你套餐，提供的机房包括香港云地和美国洛杉矶，适用全场8折优惠，月付29.6元起。LOCVPS是一家成立于2011年的稳定老牌国人商家，主要从事XEN、KVM架构的国外VPS销售，主推洛杉矶MC、洛杉矶C3、香港邦联、香港沙田电信、香港大埔、日本东京、日本大阪、新加坡等数据中心...
阿里云服务器绑定域名的几个流程整理
今天遇到一个网友，他之前一直在用阿里云虚拟主机，我们知道虚拟主机绑定域名是直接在面板上绑定的。这里由于他的网站项目流量比较大，虚拟主机是不够的，而且我看他虚拟主机已经有升级过。这里要说的是，用过阿里云虚拟主机的朋友可能会比较一下价格，实际上虚拟主机价格比云服务器还贵。所以，基于成本和性能的考虑，建议他选择云服务器。毕竟他的备案都接入在阿里云。这里在选择阿里云服务器后，他就蒙圈不知道如何绑定域名。这...
CloudServer：$4/月KVM-2GB/50GB/5TB/三个数据中心
CloudServer是一家新的VPS主机商，成立了差不多9个月吧，提供基于KVM架构的VPS主机，支持Linux或者Windows操作系统，数据中心在美国纽约、洛杉矶和芝加哥机房，都是ColoCrossing的机器。目前商家在LEB提供了几款特价套餐，最低月付4美元(或者$23.88/年)，购买更高级别套餐还能三个月费用使用6个月，等于前半年五折了。下面列出几款特别套餐配置信息。CPU：1cor...
screen为你推荐
-
免费美国主机谁有免费空间？给我提供一个，主机屋的就不要了，美国主机也行，但是必须得稳定，谢谢国外空间租用租用美国空间中文域名注册查询怎么查我们公司的中文域名是被谁注册的？美国网站空间美国，韩国，香港网站空间虚拟主机评测网求推荐一些适合个人博客网站的虚拟主机的服务商万网虚拟主机万网虚拟、专享、独享主机有什么区别?虚拟主机服务商请问哪个服务商的虚拟主机比较好呀天津虚拟主机在天津哪个地方能买到较好的价格又实惠还可以送货上门的虚拟主机!成都虚拟主机个人申请网址如何申请。西安虚拟主机谁能推荐一个比较好西安网络公司?