keyscreen
screen 时间:2021-01-12 阅读:()
PerfectCommunicationthroughTechnology,Service,andEducation.
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
977.
0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
800.
283.
5936(USA)or1.
801.
974.
3760Fax:1.
801.
974.
3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37606TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
376010TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760NOTES26
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
977.
0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
800.
283.
5936(USA)or1.
801.
974.
3760Fax:1.
801.
974.
3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37606TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
376010TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760NOTES26
DMIT(8.72美元)日本国际线路KVM月付8折起,年付5折
DMIT.io是成立于2018年的一家国外主机商，提供VPS主机和独立服务器租用，数据中心包括中国香港、美国洛杉矶和日本等，其中日本VPS是新上的节点，基于KVM架构，国际线路，1Gbps带宽，同时提供月付循环8折优惠码，或者年付一次性5折优惠码，优惠后最低每月8.72美元或者首年65.4美元起，支持使用PayPal或者支付宝等付款方式。下面列出部分日本VPS主机配置信息，价格以月付为例。CPU：...
BlueHost 周年庆典 - 美国/香港虚拟主机 美国SSD VPS低至月32元
我们对于BlueHost主机商还是比较熟悉的，早年我们还是全民使用虚拟主机的时候，大部分的外贸主机都会用到BlueHost无限虚拟主机方案，那时候他们商家只有一款虚拟主机方案。目前，商家国际款和国内款是有差异营销的，BlueHost国内有提供香港、美国、印度和欧洲机房。包括有提供虚拟主机、VPS和独立服务器。现在，BlueHost 商家周年活动，全场五折优惠。我们看看这次的活动有哪些值得选择的。 ...
Ceraus24元/月,国庆促销 香港云上新首月五折
Ceraus数据成立于2020年底，基于KVM虚拟架构技术；主营提供香港CN2、美国洛杉矶CN2、日本CN2的相关VPS云主机业务。喜迎国庆香港上新首月五折不限新老用户，cera机房，线路好，机器稳，适合做站五折优惠码：gqceraus 续费七五折官方网站：https://www.ceraus.com香港云内存CPU硬盘流量宽带优惠价格购买地址香港云2G2核40G不限5Mbps24元/月点击购买...
screen为你推荐
-
域名空间代理域名空间服务商哪个好啊？找了一天都没确定哪个好？美国主机空间美国主机空间不限制内容吗网站域名一个网站要几个域名网站域名空间哪个网站的域名空间的便宜？万网虚拟主机万网虚拟主机可以做几个网站windows虚拟主机在windows 系统上装虚拟机有什么好的建议最好的虚拟主机谁来推荐一下哪里的虚拟主机比较好西安虚拟主机西安云主机/云主机与vps有哪些区别虚拟主机试用购买虚拟主机为什么商家会让你试用和测试？厦门虚拟主机新手用什么虚拟主机好？