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PerfectCommunicationthroughTechnology,Service,andEducation.
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
TECHNICALSUPPORT:1.
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3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
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3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
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37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
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3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
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0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
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3760Fax:1.
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3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
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3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
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37606TECHNICALSUPPORT:1.
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37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
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3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
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3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
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376010TECHNICALSUPPORT:1.
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37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
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3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
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3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
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3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
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3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
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3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
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3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
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3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
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3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
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3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
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3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
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3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
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37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
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3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
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3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
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3760NOTES26
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
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3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
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3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
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37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
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3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
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0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
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3760Fax:1.
801.
974.
3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
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3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
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37606TECHNICALSUPPORT:1.
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37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
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3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
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3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
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376010TECHNICALSUPPORT:1.
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37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
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3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
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3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
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3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
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3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
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3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
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3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
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3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
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3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
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3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
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3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
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3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
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37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
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3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760NOTES26
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