sendu-mail邮件服务器

E-MailTipsandE-MailEtiquetteUpdatedFebruary28,2012Pleaseusethisdocumentasaguidewhencreatinganye-mailmessagesthatwillbesenttoNSSCcustomers.
Mostpeopleunderstandtheimportanceoffollowingcertainruleswhenwritingastandardbusinessletter,butoftentheyforgettheruleswhencomposingane-mailmessage.
Bebrief–gettothepointquickly.
Butpleasedon'tleaveoutnecessarydetails!
Yoursubjectlineisimportant–chooseitcarefully.
Manytimesitcandetermineifyoure-mailisevenopened,soclearlyindicatewhatthetopicis.
Makejudicioususeofthesubjectline,asitcanbeourcustomer'sfirstimpression.
Thinkofthebasicrulesyoulearnedgrowingup,likesayingpleaseandthankyou.
Addresspeopleyoudon'tknowasMr.
,Mrs.
,orDr.
Onlyaddresssomeonebytheirfirstnameiftheyimplythatitisokaytodoso.
Usethespellcheckerappropriately.
Alotofpeopledon'tbothertoreadane-mailbeforetheysenditout,ascanbeseenfromthemanyspellingandgrammarmistakescontainedine-mails.
Don'trelyentirelyonthespellcheckerthough.
Ifyouareusingawordthathasmorethanonecorrectspelling,likeahomophone,thespellcheckerwon'tpickitup(i.
e.
,twoversustoo).
Reviewyoure-mailthroughtheeyesoftherecipient.
Thiswillhelpyousendamoreeffectivemessageandavoidmisunderstandings.
Double-checkthee-mailbeforeyouhitthesendbutton.
Youwon'thaveasecondchanceafteryou'vehitsend.
Onesuggestionistowaittofillinthe"TO"e-mailaddress.
Thiswillhelpyoufromaccidentlysendingane-mailprematurely.
Beprofessional.
Stayawayfromabbreviationsanddon'tuseemoticons(thoselittlesmileyfaces).
Donotuseallcapitallettersinyourmessage.
THISTRANSLATESTOTHECUSTOMERASYELLING.
Watchyourtone.
Youwanttocomeacrossasrespectful,friendly,andapproachable.
Youdon'twanttosoundcurt,demandingorterse.
Messagesshouldhaveaconsistentlook.
AlwaysrememberthatwearepartofagovernmentAgency,andassuch,shouldalwayscommunicateinaconsistent,professionalmanner.
oDonotusebackgroundsinyoure-mail.
Donotincludesayingsorquotesinyoure-mail.
Thesemaybefineforpersonalcommunications,butbothoftheseitemsarenotappropriateforbusiness.
oUseaconsistentclosingformat,suchas:Name(xxxxxx)NASASharedServicesCenter(NSSC)Indicatetheofficeorteam(ex:TravelTeam,BenefitsTeam)Phone:xxx-xxx-xxxxFax:1-866-779-6772Web:http://www.
nssc.
nasa.
gov/customerservicePage2of2Ane-mailreplymustanswerallquestions.
Ifyoudonotanswerallthequestionsinthefirste-mail,youwillreceivefurthere-mailsregardingtheunansweredquestions.
Thisisawasteofyourtimeandthecustomer'stime,andcouldbeasourceofconsiderablefrustration.
And,ifyouareabletopre-emptrelevantquestions,yourcustomerwillbegratefulandimpressedwithyourefficientandthoughtfulcustomerservice.