Upgradingip代理服务器软件

IPOfficeWebManagerforServerEditionandStandardModeRelease9.
0Issue01.
04July20152015AvayaInc.
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ContentsChapter1:Documentchangessincelastissue.
6Chapter2:IPOfficeWebManager.
7IPOfficeoperationalmodes.
7Featuresupport.
8Chapter3:GettingstartedwithServerEditionWebManager.
10ImportingacertificateintotheFirefoxbrowser.
10ImportingacertificateintotheInternetExplorerbrowser.
11LoggingintoServerEditionWebManager.
12LoggingoutofServerEditionWebManager.
12Chapter4:ClientLaunch.
14LaunchManager.
14SynchronizingServerEditionpasswords.
15LaunchVoicemailPro.
16Launchone-XPortal.
16Chapter5:Solutionpage.
17Actions.
18Backup.
18Restore.
19TransferISOfielddescriptions.
19Upgradefielddescriptions.
20SynchronizeSecurityDatabase.
21SolutionSettings.
21ScheduleOptionsfielddescriptions.
21ViewScheduledJobs.
22RemoteServerfielddescriptions.
22Proxyfielddescriptions.
23ApplicationServerfielddescriptions.
24Servermenu.
24On-boardingfielddescriptions.
24LaunchSSA.
25ServiceCommand.
25Chapter6:Userspage.
27ImportUsersfielddescriptions.
27Exportusers.
28AddUsers.
28Edituser.
30Edituser—Userfielddescriptions.
31Edituser—Voicemailfielddescriptions.
35Edituser—ButtonProgrammingfielddescriptions.
394IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comEdituser—Telephony39Edituser—ShortCodesfielddescriptions.
47Edituser—Forwardingfielddescriptions.
48Edituser—Mobility.
50Edituser—GroupMembership.
55EditUser—Advanced.
55AdvancedEdituser—VoiceRecordingfielddescriptions.
56AdvancedEdituser—DoNotDisturbfielddescriptions.
57AdvancedEdituser—Announcementsfielddescriptions.
58AdvancedEdituser—PersonalDirectoryfielddescriptions.
60AdvancedEdituser—SIPfielddescriptions.
61AdvancedEdituser—MenuProgramming.
62AdvancedEdituser—DialIn.
64AdvancedEdituser—SourceNumbers.
65Chapter7:Systemspage.
68Systems—Systemfielddescriptions.
68Systems—Logsfielddescriptions.
70Systems—Updatesfielddescriptions.
70Systems—Settings.
71Settings—Generalfielddescriptions.
71Settings—Systemfielddescriptions.
74Systems—AppCenterfielddescriptions.
76Systems—VNCfielddescriptions.
77Chapter8:Servicespage.
78SSLVPN.
78SSLVPN—Service.
79SSLVPN—Session.
79SSLVPN—NAPT.
80SSLVPN—Fallback.
81Chapter9:ServiceUserspage.
82SynchronizeSecurityDatabase.
82AddServiceUser.
82ServiceUsers—ResetPassword.
83ServiceusersPreferencesfielddescriptions.
83ContentsJuly2015IPOfficeWebManagerforServerEditionandStandardMode5Commentsonthisdocumentinfodev@avaya.
comChapter1:DocumentchangessincelastissueVoiceRecordingInordertosupportrecordingincontactcenterapplications,theuserVoiceRecordingsettingshavebeenrearrangedtoclearlydisplaytheoptionsforautomaticrecording.
6IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comChapter2:IPOfficeWebManagerIPOfficeWebManagerisabrowserbasedmanagementtooldesignedtosimplifytheinstallationandmaintenanceprocessbyprovidinganintuitiveanduser-friendlymanagementtoolthatrunsonmoststandardbrowsers.
TheIPOfficeWebManagereliminatestheneedtohavewindowsoperatingsystemasitcanrunonanydevicethatsupportsstandardbrowsers.
AversionofIPOfficeWebManagerisavailableforeachtypeofIPOfficeoperatingmode.
SeebelowforadescriptionofIPOfficeoperatingmodes.
WebManagerprovidesaccesstomost,butnotall,configurationsettings.
IPOfficeWebManageriscurrentlysupportedwithInternetExplorer8,9,and10,andFirefox16+.
RelatedLinksIPOfficeoperationalmodesonpage7Featuresupportonpage8IPOfficeoperationalmodesIPOfficesystemscanruninoneofanumberofmodesdependingonthecapacityrequiredandthelicensespurchased.
BasicEditionBasicEditionisthedefaultoperatingmodeforIP500controlunits.
BasicEditionsupportsupto32analoguetrunksand100users(100ifusinga3digitdialplan,48ifusinga2digitdialplan).
BasicEditionhasthreemodes:QuickModeNorstarModePARTNERModeFunctionally,eachmodetypeissimilar.
TheBasicEditionmodetypeuseddependsonthecountrywheretheIPOfficesystemisdeployed.
StandardModeYoucanincreasethecapacityandfunctionalityofaBasicEditionsystembyapplyingaStandardModelicense.
AnBasicEditionsystemcanbeconvertedtoStandardModebyinstallinganEssentialEditionlicense.
AdditionalfeaturesareenabledwithPreferredEditionandAdvancedEditionlicenses.
July2015IPOfficeWebManagerforServerEditionandStandardMode7Commentsonthisdocumentinfodev@avaya.
comServerEditionIPOfficeServerEditionisascalablesolution.
Itisdesignedtoaddressuptoa1000usersonasinglesiteandcanalsoaccommodateuptoa1000usersacross32locations.
TheServerEditionhardwarecomponentsconsistofaprimaryserver,anoptionalsecondaryserver,andoptionalexpansionsystems.
TheprimaryserverrunsontheLinuxoperatingsystem.
RelatedLinksIPOfficeWebManageronpage7FeaturesupportThefollowingtablesummarizesthefeaturesupportprovidedbyWebManagerforServerEditionandStandardMode.
ForinformationonBasicEdition,seeIPOfficeBasicEditionWebManager.
Inthetable,.
Y=YesN=NoN/A=NotApplicableFeatureServerEditionStandardmodeIPOfficeonIP500v2LoginYYSinglesignonYYScheduledbackpandrestore,upgradeYNLoggingenhancementsYNIgnitionYN/ASolutionviewYN/APlatformmanagementYN/AUsermanagementYYImport/ExportYYButtonprogrammingYYRBACYYSystemshutdownYYErasesecuritysettingsYYEraseconfigurationYYMemorycardstart/stopN/AYCopytooptionalSDcardN/AYSystemstatusYYIPOfficeWebManager8IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comRelatedLinksIPOfficeWebManageronpage7FeaturesupportJuly2015IPOfficeWebManagerforServerEditionandStandardMode9Commentsonthisdocumentinfodev@avaya.
comChapter3:GettingstartedwithServerEditionWebManagerRelatedLinksImportingacertificateintotheFirefoxbrowseronpage10ImportingacertificateintotheInternetExplorerbrowseronpage11LoggingintoServerEditionWebManageronpage12LoggingoutofServerEditionWebManageronpage12ImportingacertificateintotheFirefoxbrowserImportingacommoncertificateintothebrowser'strustedstoreprovidesadditionalsecurity.
Ifyoudonotinstallacertificate,youreceiveamessagethatthesiteisnottrustedwhenloggingintoWebManager.
WebManagerissupportedonFirefox16+.
Thisprocedureonlyneedstobepreformedonce.
Procedure1.
Inawebbrowser,entertheIPaddressofthesystemintheformathttp:///index.
html.
Theindexpagefortheserveropens.
2.
ClickonIPOfficeWebManager.
Apageopenswiththestatement"Thisconnectionisuntrusted".
3.
ClickIunderstandtherisks.
4.
ClickAddException.
5.
EnsurethatPermanentlystorethisexceptionischeckedandthenclickConfirmSecurityException.
6.
Continuetotheloginprocedure.
RelatedLinksGettingstartedwithServerEditionWebManageronpage1010IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comImportingacertificateintotheInternetExplorerbrowserImportingacommoncertificateintothebrowser'strustedstoreprovidesadditionalsecurity.
Ifyoudonotinstallacertificate,youreceiveamessagethatthesiteisnottrustedwhenloggingintoWebManager.
WebManagerissupportedonInternetExplorer(IE)8,9and10.
Thisprocedureonlyneedstobepreformedonce.
Procedure1.
Inawebbrowser,entertheIPaddressofthesystemintheformathttp:///index.
html.
Theindexpagefortheserveropens.
2.
ClickonIPOfficeWebManager.
Apageopenswiththestatement"Thereisaproblemwiththiswebsite'ssecuritycertificate".
3.
ClickonContinuetothiswebsite(notrecommended).
TheWebManagerloginpageopens.
4.
Atthetopofthebrowser,therighthandsideoftheaddressfieldcontainsaCertificateErrorbutton.
ClickonCertificateErrortoopenthesecurityreport.
5.
Atthebottomofthesecurityreport,clickViewCertificates.
6.
IntheCertificatewindow,clickInstallCertificate.
7.
IntheCertificateImportWizard,clickNext.
8.
SelectPlaceallcertificatesinthefollowingstoreandthenclickBrowse.
9.
IntheSelectCertificateStorewindow,selectTrustedRootCertificationAuthorities.
10.
ClickNextandthenFinish.
11.
IntheCertificatewindow,clickOKtoclose.
12.
Inthebrowserwindow,onthemenubar,selectToolsandthenInternetOptions.
13.
IntheInternetOptionswindow,selecttheAdvancedtab.
14.
UncheckWarnaboutcertificateaddressmismatch.
15.
ClickOK.
16.
Continuetotheloginprocedure.
RelatedLinksGettingstartedwithServerEditionWebManageronpage10ImportingacertificateintotheInternetExplorerbrowserJuly2015IPOfficeWebManagerforServerEditionandStandardMode11Commentsonthisdocumentinfodev@avaya.
comLoggingintoServerEditionWebManagerUsethisproceduretologintoServerEditionWebManager.
ThefirsttimeyoulogintoanIPOfficeServerEditionserverusingWebManager,thesystemdisplaystheIgnitionmenu.
Usetheignitionmenutoconfiguretheinitialsettingsfortheserver.
Forproceduresandinformationontheignitionprocess,seeDeployingIPOfficeServerEditionSolution.
Note:Inordertoopenaclientapplication(forexampleManager),youmustlogintoWebManagerusingtheIPOfficeLAN1IPaddress.
Note:InordertoopenthePlatformpage,youmustlogintoWebManagerusingtheIPOfficeLAN1IPaddressorforotherIPaddresses,openaseparatebrowserwindowandenterhttps://:7071.
BeforeyoubeginYoumustknowtheIPaddressoftheIPOfficesystem.
YoumusthaveauserIDandpassword.
ThedefaultusernameisAdministratorwithpasswordAdministratorProcedure1.
Inawebbrowser,entertheIPaddressofthesystemintheformathttp:///index.
html.
Theindexpagefortheserveropens.
2.
ClickonIPOfficeWebManager.
3.
Ontheloginpage,enterausernameandpasswordandclickLogin.
RelatedLinksGettingstartedwithServerEditionWebManageronpage10LoggingoutofServerEditionWebManagerUsethisproceduretologoutofServerEditionWebManager.
Procedure1.
IntheupperrightcorneroftheWebManagerinterface,clickLogout.
2.
Youreceiveaprompttoconfirmthelogout.
ClickOK.
Youareloggedoutofthecurrentsession.
Ifthebrowserwindowremainsopen,youarereturnedtotheloginscreen.
GettingstartedwithServerEditionWebManager12IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comRelatedLinksGettingstartedwithServerEditionWebManageronpage10LoggingoutofServerEditionWebManagerJuly2015IPOfficeWebManagerforServerEditionandStandardMode13Commentsonthisdocumentinfodev@avaya.
comChapter4:ClientLaunchRelatedLinksLaunchManageronpage14SynchronizingServerEditionpasswordsonpage15LaunchVoicemailProonpage16Launchone-XPortalonpage16LaunchManagerNavigation:Solution>IPOfficeManagerUsetheManagerapplicationtoconfigureIPOfficesettingsthatarenotconfigurableinWebManager.
SelectingIPOfficeManagerfromthelaunchesalocallyinstalledinstanceoftheManagerapplication.
ManagerautomaticallyloadstheIPOfficeconfigurationfilefromthePrimaryServer.
ToloadanalternateIPOfficeconfigurationfile,selectaserverfromthelistbeforeselectingIPOfficeManager.
WhentheManagerapplicationlaunches,youareautomaticallyloggedintoManagerwiththePrimaryServerconfigurationloaded.
IfthePrimaryserverisnotavailable,youareloggedintoManagerwiththeSecondaryServerconfigurationloaded.
Note:Inordertoopenaclientapplication(forexampleManager),youmustlogintoWebManagerusingtheIPOfficeLAN1IPaddress.
RequirementsJavaversion1.
6orhigherisrequired.
IfJavaisnotinstalled,oranolderversionisinstalled,anerrormessagewillopenandprovidealinktotheJavadownloadwebsite.
IfthecurrentversionofManagerisnotinstalled,youarepromptedtodownloadthecurrentversion.
Toperformthedownload,WebControlmustbeonline.
ManagersoftwareversionTheIPOfficeManageractionlaunchesalocallyinstalledversionoftheManagerapplication.
TheapplicationlaunchbehaviordependsontheversionofManagerinstalled.
Managerversioniscurrent:IftheManagerversioniscurrent,Managerlauncheswithoutaloginpromptandloadstheconfigurationfilefortheserver.
14IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comManagerversionisnotcurrent:IftheManagerversionisnotcurrent,youarepromptedtodownloadandinstallthelatestversionandalinkisprovided.
Youcancontinuetousethecurrentlyinstalledversionordownloadthecurrentversion.
Upgradingtothecurrentversionrequiresabrowserrestart.
Managerisnotinstalled:IfManagerisnotinstalled,youarepromptedtodownloadandinstallthelatestversionandalinkisprovided.
OnceManagerisinstalled,abrowserrestartisrequiredbeforelaunchingManager.
RelatedLinksClientLaunchonpage14SynchronizingServerEditionpasswordsInordertoopenIPOfficeManagerforaServerEditionsolution,allIPOfficesystemsinthesolutionmusthaveaserviceuserwithcommoncredentials.
Ifthesecuritysettingsonanysystemarereset,serviceuserpasswordsareresettothedefaultvalue.
Inthiscase,whenasystemdoesnothaveaserviceuserwithcommoncredentials,launchofIPOfficeManagerfails.
BeforeyoubeginYoumustknowtheuserIDandpasswordoftheserviceuserthatiscommontoallsystemsinthesolution.
Procedure1.
Forthesystemwherethesecuritysettingswerereset,openWebManagerusingtheaddresshttps:///WebMgmtEE/WebManagement.
html.
2.
LogonasAdministrator.
3.
InWebManager,selectTools>ServiceUsers.
4.
Createthecommonserviceuser.
5.
LogoutofthisWebManagersession.
6.
StartanotherWebManagersessiononthesystemusingtheaddresshttps:///index.
html.
7.
Logonasthecommonserviceuser.
8.
InWebManager,selectTools>ServiceUsers.
9.
ClickSynchronizeSecurityDatabase.
10.
SelectSolutionandclickIPOfficeManager.
RelatedLinksClientLaunchonpage14SynchronizingServerEditionpasswordsJuly2015IPOfficeWebManagerforServerEditionandStandardMode15Commentsonthisdocumentinfodev@avaya.
comLaunchVoicemailProNavigation:Solution>VoicemailProSelectVoicemailProtolaunchalocallyinstalledversionoftheVoicemailProapplication.
Note:Inordertoopenaclientapplication(forexampleManager),youmustlogintoWebManagerusingtheIPOfficeLAN1IPaddress.
VoicemailProsoftwareversionTheLaunchVoicemailProactionlaunchesalocallyinstalledversionoftheVoicemailProapplication.
TheapplicationlaunchbehaviordependsontheversionofVoicemailProinstalled.
VoicemailProversioniscurrent:IftheVoicemailProversioniscurrent,VoicemailProlauncheswithoutaloginprompt.
VoicemailProversionisnotcurrent:IftheVoicemailProversionisnotcurrent,youarepromptedtodownloadandinstallthelatestversionandalinkisprovided.
Youcancontinuetousethecurrentlyinstalledversionordownloadthecurrentversion.
Upgradingtothecurrentversionrequiresabrowserrestart.
VoicemailProisnotinstalled:IfVoicemailProisnotinstalled,youarepromptedtodownloadandinstallthelatestversionandalinkisprovided.
OnceVoicemailProisinstalled,abrowserrestartisrequiredbeforelaunchingVoicemailPro.
RelatedLinksClientLaunchonpage14Launchone-XPortalNavigation:Solution>one-XPortalSelectone-XPortaltolaunchalocallyinstalledversionoftheone-XPortalapplication.
Note:Inordertoopenaclientapplication(forexampleManager),youmustlogintoWebManagerusingtheIPOfficeLAN1IPaddress.
RelatedLinksClientLaunchonpage14ClientLaunch16IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comChapter5:SolutionpageNavigation:SolutionMaincontentpaneTheSolutionmaincontentpanelistsalltheserversintheServerEditionsolution.
ServertypeDescriptionPrimaryServerAsingleServerEditionPrimaryserverprovidesIPOffice,VoicemailPro,andAvayaone-XPortalforIPOffice.
SecondaryServerYoucanoptionallyaddaServerEditionSecondaryservertoincreasethecapacityandprovideresilience.
ExpansionServerIPOfficeServerEditionsupportsupto30expansionsystemswhichprovideadditionalcapacity,supportanalogordigitalinterfaces,andremotelocations.
AServerEditionExpansionSystemcanbeanIP500V2thatisoptimizedforanhybridofanalogue/TDMandIPdeploymentsorIPOfficeforLinuxserverthatisoptimizedforIPonlydeployments.
one-XPortalYoucanoptionallyconfigureaseparateapplicationserverdedicatedtoAvayaone-XPortaltoprovidemoreone-XPortalusercapacityabovethemaximumthataServerEditionPrimaryServersupports.
ContactStoreThestandardcallrecordingfacilitiesprovidedwithIPOfficeandVoicemailProcanbeextendedfurtherbyusingContactStore.
SolutionfiltersFilterDescriptionViewAllDisplayallcontrolunits.
TypeServersDisplayallPrimaryandSecondaryservers.
ExpansionUnitDisplayallexpansionunits.
StatusActiveDisplayallcurrentlyactivecontrolunits.
InactiveDisplayallofflinecontrolunits.
RelatedLinksActionsonpage18SolutionSettingsonpage21Servermenuonpage24July2015IPOfficeWebManagerforServerEditionandStandardMode17Commentsonthisdocumentinfodev@avaya.
comActionsNavigation:Solution>ActionsRelatedLinksSolutionpageonpage17Backuponpage18Restoreonpage19TransferISOfielddescriptionsonpage19Upgradefielddescriptionsonpage20SynchronizeSecurityDatabaseonpage21BackupNavigation:Solution>Actions>BackupSolution>ServerMenu>BackupYoucanbackupmultipleserverswiththesameaction.
Selectthecheckboxesintheserverlistfortheserversyouwanttobackup.
Whenoneormoreoftheservercheckboxesischecked,theBackupoptionintheActionsmenuisenabled.
Toperformabackuponasingleserver,selectBackupfromthedropdownlistfortheserver.
Torecoverafailedserverorafailedserverupgradethesystembacksuptheconfigurationoftheserver,applicationanduserdatainasinglefilesetlocallyorremotely.
Youcanusethisbackupfiletorestoretheserverorafailedserverupgrade.
Thesystembacksuptheconfigurationoftheapplicationtoalocaldrive,inapredefineddirectory.
Youcantakeabackupoftheprimaryserveronalocaldriveoraremotefileserver,whichcanoptionallybethesecondaryserver.
Forinformationonperformingabackup,seeDeployingIPOfficeServerEditionSolution.
Securityalert:BackupandrestoreactionstoaremoteserverusingHTTP/HTTPSmustonlybeperformedusingserversinsideasecure,trustednetwork.
HTTPandHTTPScanonlybeusedtoconnecttoanIPOfficeserver.
HTTP/HTTPSbackuptoanon-IPOfficeserverisnotsupported.
Note:WhenmanagingaServerEditionsolutionwithWebManager,itmustbemanagedfromthePrimaryServerifthePrimaryServerisactive.
IfthePrimaryServerisnotactive,youcanperformmanagementtasksfromtheSecondaryServer,butnotupgradeorbackupandrestore.
RelatedLinksActionsonpage18Solutionpage18IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comRestoreNavigation:Solution>Actions>RestoreSolution>ServerMenu>RestoreYoucanrestoremultipleserverswiththesameaction.
Selectthecheckboxesintheserverlistfortheserversyouwanttorestore.
Whenoneormoreoftheservercheckboxesischecked,theRestoreoptionintheActionsmenuisenabled.
Toperformarestoreonasingleserver,selectRestorefromthedropdownlistfortheserver.
Youcanrestoretheprimaryserverusingthebackupfileonalocaldriveoraremotefileserver,whichcanoptionallybethesecondaryserver.
Forinformationonperformingarestore,seeDeployingIPOfficeServerEditionSolution.
Securityalert:BackupandrestoreactionstoaremoteserverusingHTTP/HTTPSmustonlybeperformedusingserversinsideasecure,trustednetwork.
HTTPandHTTPScanonlybeusedtoconnecttoanIPOfficeserver.
HTTP/HTTPSbackuptoanon-IPOfficeserverisnotsupported.
Note:WhenmanagingaServerEditionsolutionwithWebManager,itmustbemanagedfromthePrimaryServerifthePrimaryServerisactive.
IfthePrimaryServerisnotactive,youcanperformmanagementtasksfromtheSecondaryServer,butnotupgradeorbackupandrestore.
Note:TorestoreaVoicemailProbackuptakenfromanearlierVoicemailProsoftwareversion,youmustuseWebControltoperformtherestore.
DonotuseWebManager.
TolaunchWebControl,openabrowserwindowandenterhttps://:7071.
DonotuseWebControltorestorebackupstakenfromthecurrentsoftwareversion.
UseWebManager.
RelatedLinksActionsonpage18TransferISOfielddescriptionsSolution>Actions>DownloadISOAnISOfileoftheIPOfficesoftwareisrequiredtoperformanupgrade.
ActionsJuly2015IPOfficeWebManagerforServerEditionandStandardMode19Commentsonthisdocumentinfodev@avaya.
comFieldDescriptionAvailableVersionDisplaysthereleasenumberandthebuildnumberintheformat-TransferFromYoucantransferanISOfilefromthefollowinglocations:RemoteLocationPrimaryServerPathDVDPrimaryServerClientMachineUSBPrimaryServerFilepathSpecifythepathtotheISOfile.
EnabledwhenRemoteLocationorPrimaryServerPathisselectedintheTransferFromfield.
SelectRemoteServerEnabledwhenRemoteLocationisselectedintheTransferFromfield.
UseproxyEnabledwhenRemoteLocationisselectedintheTransferFromfield.
SelectProxyEnabledwhenUseproxyischecked.
SelectISOEnabledwhenClientMachineisselectedintheTransferFromfield.
RelatedLinksActionsonpage18UpgradefielddescriptionsNavigation:Solution>Actions>UpgradeYoucanupgrademultipleserverswiththesameaction.
Selectthecheckboxesintheserverlistfortheserversyouwanttoupgrade.
Whenoneormoreoftheservercheckboxesischecked,theUpgradeoptionintheActionsmenuisenabled.
Toperformabackuponasingleserver,selectUpgradefromthedropdownlistfortheserver.
WhenmanagingaServerEditionsolutionwithWebManager,itmustbemanagedfromthePrimaryServerifthePrimaryServerisactive.
IfthePrimaryServerisnotactive,youcanperformmanagementtasksfromtheSecondaryServer,butnotupgradeorbackupandrestore.
Forinformationonperforminganupgrade,seeDeployingIPOfficeServerEditionSolution.
FieldDescriptionUpgradefromPrimaryserveristheonlyoption.
AllsystemsareupgradedfromthePrimaryServer.
SchedulejobYoucanscheduletheupgrade.
SelecttheSchedulecheckboxtoenabletheSelectSchedulefield.
SelectScheduleTheSelectSchedulelistcontainsupgradeschedulesdefinedintheScheduleOptionswindow.
Solutionpage20IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comRelatedLinksActionsonpage18SynchronizeSecurityDatabaseNavigation:Solution>Actions>SynchronizeSecurityDatabaseEachIPOfficesystemhasasecuritydatabasetoauthenticateusers.
Synchronizingthedatabasesenablessinglesignonforallsystemsandapplicationsacrossthesolution.
Toenablesinglesignon,youmustconfigureaserviceuserwithsecuritywebservicerightsandwiththesamecredentials(userIDandpassword)oneachsystemintheServerEditionsolution.
Youthenusethiscommonusertomanageallotherserviceusers.
NotethatperformingasecuritysettingsresetfromManagerorWebManagerwilldisablesinglesignonsincethereisnolongeracommonuserwithcommoncredentials.
Inthiscase,logintothesystemwherethesecuritysettingswereresetusingtheURLhttps://:8443/WebMgmtEE/webmanagement.
html.
Resetthepasswordofthecommonusertothecommonvalue.
RelatedLinksActionsonpage18SolutionSettingsNavigation:Solution>SolutionSettingsRelatedLinksSolutionpageonpage17ScheduleOptionsfielddescriptionsonpage21ViewScheduledJobsonpage22RemoteServerfielddescriptionsonpage22Proxyfielddescriptionsonpage23ApplicationServerfielddescriptionsonpage24ScheduleOptionsfielddescriptionsNavigation:SolutionView>SolutionSettings>ScheduleOptionsUsetheScheduleOptionswindowtoscheduleactionssuchasbackups.
SelectingScheduleOptionsfromtheSolutionSettingslistdisplaysatableofexistingscheduleoptions.
ClickAddtocreateanewscheduleoption.
Clickthedeleteicontoremoveascheduleoption.
SolutionSettingsJuly2015IPOfficeWebManagerforServerEditionandStandardMode21Commentsonthisdocumentinfodev@avaya.
comFieldDescriptionNameAmeaningfulnamefortheschedule.
RecurringWhenYesisselected,theactionwillreoccurbasedonthevalueintheFrequencyfield.
WhenNoisselected,theactionwilloccuronlyonce.
FrequencyScheduleactionstoreoccurDaily,Weekly,orMonthly.
DayThedayonwhichtheactionoccures.
PresentationdependsontheFrequencysetting.
WhenFrequencyissettoDaily,thefieldisdisabled.
WhenFrequencyissettoWeekly,therangeisthedaysoftheweekfromMondaytoSunday.
WhenFrequencyissettoMonthly,therangeis1to28.
HourThehouratwhichtheactionoccures.
Therangeis0to23.
MinuteTheminuteatwhichtheupgradeoccures.
Therangeis0to59.
DateTheDatefieldisenabledwhenRecurringissettoNo.
Selectadatefromthecalendartoscheduletheaction.
RelatedLinksSolutionSettingsonpage21ViewScheduledJobsSolution>SolutionSettings>ViewScheduledJobsSelectingScheduleJobsfromtheSolutionSettingslistdisplaysatableofexistingscheduledjobs.
RelatedLinksSolutionSettingsonpage21RemoteServerfielddescriptionsNavigation:Solution>SolutionSettings>RemoteServerConfiguringaremoteservermayberequiredtodownloadanISOfilefromaremoteserverperformbackupandrestoreactionsonaremoteserverNote:Inordertoperformabackuporrestore,thefollowingfilesmustbeavailableontheremoteserver.
delete.
phpSolutionpage22IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comlistxmlfiles.
phpupload.
phpThefilesareavailableontheIPOfficeServerEditionLinuxmachineat/var/www/html/avaya/backup/.
Copythefilestotheremoteserver.
SelectingRemoteServerfromtheSolutionSettingslistdisplayscurrentremoteserverentries.
ClickAddtocreateanewremoteserveroption.
ClickEdittochangethesettingsforanexistingremoteserver.
Clickthedeleteicontoremoveanexistingremoteserver.
FieldDescriptionServerNameAmeaningfulnamefortheremoteserver.
Remoteservernamescanbeselectedfromotherwindows.
IsDefaultWhensettoYes,thisentrywillbeplacedatthetopofthelistinotherwindows.
ProtocolProtocolsupportedbytheremoteserver.
Theoptionsarehttp,https,ftp,sftporscp.
Note:WhenperformingabackuptoaWindowsserverwithSCP,useOpenSSH.
IPAddress(RemoteServer)IPaddressorDomainnameofremoteserver.
PortPortofremoteserver.
RemotePathDefaultpathontheremoteserver.
UserNameIfrequired,theusernameforloggingintotheremoteserver.
PasswordIfrequired,thepasswordforloggingintotheremoteserver.
RelatedLinksSolutionSettingsonpage21ProxyfielddescriptionsSolution>SolutionSettings>ProxyConfiguringproxydetailsmayberequiredtodownloadanISOfilefromaremoteserverperformbackupandrestoreactionsonaremoteserverSelectingProxyfromtheSolutionSettingslistdisplayscurrentproxydetailentries.
ClickAddtocreateanewproxy.
ClickEdittochangethesettingsforanexistingproxy.
SolutionSettingsJuly2015IPOfficeWebManagerforServerEditionandStandardMode23Commentsonthisdocumentinfodev@avaya.
comClickthedeleteicontoremoveanexistingproxy.
FieldDescriptionProxyNameAmeaningfulnamefortheproxy.
Proxynamescanbeselectedfromotherwindows.
ProxyServerIPaddressorDomainnameofproxyserver.
ProtocolProtocolusedforproxyserver.
Theoptionsarehttporhttps.
ProxyPortPortusedfortheproxyserver.
UserNameIfrequired,theusernameforloggingintotheproxyserver.
PasswordIfrequired,thepasswordforloggingintotheproxyserver.
RelatedLinksSolutionSettingsonpage21ApplicationServerfielddescriptionsSolution>SolutionSettings>ApplicationServerIfanapplicationserverisdeployedinthenetwork,selectApplicationServerandentertheApplicationServerIPAddress.
RelatedLinksSolutionSettingsonpage21ServermenuNavigation:Solution>ServermenuRelatedLinksSolutionpageonpage17On-boardingfielddescriptionsonpage24LaunchSSAonpage25ServiceCommandonpage25On-boardingfielddescriptionsNavigation:Solution>ServerMenu>On-boardingOn-boardingreferstotheinitialconfigurationofanSSLVPNservice.
ThisserviceprovidesasecuretunnelbetweentheIPOfficesystematacustomersiteandanAvayaVPNGateway(AVG)installedataserviceprovidersite.
ThissecuretunnelallowsserviceproviderstoofferremotemanagementSolutionpage24IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comservicestocustomers,suchasfaultmanagement,monitoring,andadministration.
ForfulldetailsonhowtoconfigureandadministerSSLVPNservices,refertotheAvayaIPOfficeSSLVPNSolutionsGuide.
SelectingOn-boardingfromtheservermenuopenstheOn-boardingwindow.
FieldDescriptionsGetInventoryFileWhenyouconfiguretheSSLVPNserviceonanewsystem,youmustbeginbygeneratinganinventoryoftheIPOfficesystem.
TAAserieshardwareDon'tknowwhatthisis.
RegisterIPOfficeOpensabrowserwindowfortheGRTwebsite.
YouarepromptedforauserIDandpassword.
OntheGRTwebsite,entertherequireddatafortheIPOfficesystem.
UploadOn-boardingfileTheinventoryfilethatyougeneratedisuploadedtotheGRTandtheinventorydataispopulatedintheAvayaCustomerSupport(ACS)database.
ConfigureSSL-VPNServiceOpenstheTools>ServicespagewhereyoucanaddandconfigureanSSLVPNservice.
RelatedLinksServermenuonpage24LaunchSSANavigation:Solution>Servermenu>LaunchSSATheSystemStatusApplicationisadiagnostictoolforsystemmanagersandadministratorsandisusedtomonitorandcheckthestatusofsystems.
SelectLaunchSSAfromthemenuforaservertocheckthestatusofthatserver.
Formoreinformation,seeIPOfficeUsingSystemStatus.
RelatedLinksServermenuonpage24ServiceCommandNavigation:Solution>Servermenu>ServiceCommandRelatedLinksServermenuonpage24Rebootonpage25EraseConfigurationonpage26EraseSecuritySettingsonpage26RebootNavigation:Solution>Servermenu>ServiceCommand>RebootServermenuJuly2015IPOfficeWebManagerforServerEditionandStandardMode25Commentsonthisdocumentinfodev@avaya.
comWhenthiscommandisselected,theRebootwindowopens.
Whentherebootoccurscanbeselectedasfollows:ImmediateSendtheconfigurationandthenrebootthesystem.
WhenFreeSendtheconfigurationandrebootthesystemwhentherearenocallsinprogress.
TimedThesameasWhenFreebutwaitsforaspecifictimeafterwhichitthenwaitsfortheretobenocallsinprogress.
Thetimeisspecifiedbyselectingatimefromthedropdownlist.
RelatedLinksServiceCommandonpage25EraseConfigurationNavigation:Solution>Servermenu>ServiceCommand>EraseConfigurationThiscommandreturnstheconfigurationsettingsofasystembacktotheirdefaultvalues.
Itdoesnotaffectthesystem'ssecuritysettingsoraudittrailrecord.
RelatedLinksServiceCommandonpage25EraseSecuritySettingsNavigation:Solution>Servermenu>ServiceCommand>EraseSecuritySettingsThiscommandreturnsthesecuritysettingsofasystembacktotheirdefaultvalues.
Thisactiondoesnotaffectthesystem'sconfigurationoraudittrailrecord.
Notethatanysecuritycertificatesstoredandbeingusedbythesystemaredeleted.
Anyservicescurrentlyusingthosecertificatesaredisconnectedanddisableduntiltheappropriatecertificatesareaddedbacktothesystem'ssecurityconfiguration.
ThatincludesSSLVPNconnectionsbeingusedtoperformsystemmaintenance.
Thenameandpasswordrequiredtousethiscommandarethoseusedforsecurityconfigurationaccess.
ForIP500andIP500V2controlunits,ifthesecuritysettingscannotbedefaultedusingthiscommand,theycanbedefaultedusingaDTEcableconnectiontothesystem.
RefertotheIPOfficeInstallationmanualfordetails.
RelatedLinksServiceCommandonpage25Solutionpage26IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comChapter6:UserspageNavigation:CallManagementMaincontentpaneTheUsersmaincontentpanelistsprovisionedusersintheServerEditionsolution.
Thecontentsofthelistdependsonthefilteroptionselected.
UserFiltersFilterDescriptionViewAllListallprovisionedusersonallsystems.
SystemsListtheusersprovisionedonaspecificsystem.
UserTypeListaspecificprovisionedusertypeonallsystems.
UserRightsListusersprovisionedwithspecificuserrightsonallsystems.
HuntGroupsListusersthataremembersofahuntgroup.
RelatedLinksImportUsersfielddescriptionsonpage27Exportusersonpage28AddUsersonpage28Edituseronpage30EditUser—Advancedonpage55ImportUsersfielddescriptionsNavigation:CallManagement>ImportUsersBulkprovisionusersbyimportingaxmlorcsvfile.
Youcandownloadexamplefiles.
FieldDescriptionsImportToSpecifythesystemwherethefilewillbeimportedto.
SelectaFileSelectthefileonthelocalmachine.
SampleImportFilesDownloadasampleuserfile.
RelatedLinksUserspageonpage27July2015IPOfficeWebManagerforServerEditionandStandardMode27Commentsonthisdocumentinfodev@avaya.
comExportusersNavigation:CallManagement>ExportUsersExportalistofuserstoan.
xmlfileonthelocalmachine.
WhentheExportwindowopens,youhavetheoptiontoexportallusersoronlytheuserscurrentlylistedinthemaincontentpane.
RelatedLinksUserspageonpage27AddUsersNavigation:CallManagement>AddUsersClickAddUsertoopentheAddUserwindowwhereyoucanprovisionauser.
WhenyouclickAddUser,youarepromptedtospecifythesystemwheretheuserwillbeadded.
TheAddUserwindowprovidesasubsetoftheuserconfigurationfields.
Oncetheuserhasbeenaddedandislistedinthemaincontentpane,clickEdittocompletetheconfiguration.
FieldDescriptionNameRange=Upto15characters.
Thisistheuser'saccountnameusedforRASDialIn,CallerDisplayandvoicemailmailbox.
AsthedisplayonCallerDisplaytelephonesisnormallyonly16digitslongitisusefultokeepthenameshort.
Onlyalphanumericcharactersandspacearesupportedinthisfield.
Thisfieldiscasesensitiveandmustbeunique.
Namesshouldnotstartwithaspace.
Donotusepunctuationcharacterssuchasand,.
Voicemailusesthenametomatchausertotheirmailbox.
Changingauser'snamewillroutetheirvoicemailcallstoanewmailbox.
NotehoweverthatVoicemailProisnotcasesensitiveandwilltreatnamessuchas"SteveSmith","stevesmith"and"STEVESMITH"asbeingthesame.
DonotprovisionauserwiththeName"admin".
Theusername"admin"isareservedvalueontheone-XPortalInstantMessage(IM)andPresenceserver.
AnIPOffice"admin"userwillnothaveIMandpresenceservices.
ForOutboundContactExpressdeployments,whenanagentlogsintoanextension,theusernameassociatedwiththeextensionischangedtotheagentID.
PasswordDefault=Blank.
Range=Upto31alphanumericcharacters.
ThispasswordisusedbyuserapplicationssuchasSoftConsoleandTAPI.
Itisalsousedforuser'swithDialInaccess.
Notethatthisisnottheuser'svoicemailmailboxpassword(seeUser|Voicemail|VoicemailCode)ortheirphonelogincode(seeUser|Telephony|SupervisorSettings|LoginCode).
Tablecontinues…Userspage28IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comFieldDescriptionPasswordcomplexityrulescanbesetthroughtheGeneralsecuritysettings.
Ifcomplexityisnotmet,anerrorisdisplayed.
Theconfigurationcanstillbesaved,exceptifsystemlocaleissettoFrance2.
Extension:Range=2to15digits.
Ingeneralallextensionsshouldhavethesamenumberofdigits.
Thissettingcanbeleftblankforusersusedjustfordialindataconnections.
UsersforDeltaServer,CBCandCCCshouldonlyuseupto4digitextensionnumbers.
UsersassociatedwithIPphonesorwhomayloginassuchdevicesshouldnotbegivenextensionnumbersgreaterthan7digits.
Centralizedusers'extensionnumberscanbeupto13digitsinlength.
AlthoughIPOfficesupportsextensionnumbersupto15digits,the13-digitlengthisdeterminedbythemaximumextensionnumberlengthallowedforprovisioningCentralizedusersinCommunicationManager.
Locale:Default=Blank(Usesystemlocale)Configuresthelanguageusedforvoicemailpromptsplayedtotheuser,assumingthelanguageisavailableonthevoicemailserver.
SeeSupportedCountryandLocaleSettings.
Onadigitalextensionitalsocontrolsthedisplaylanguageusedformessagesfromthesystem.
Notehoweverthatsomephoneshavetheirownmenuoptionsfortheselectedlanguageforthephonemenus.
FullNameDefault=BlankUsethisfieldtoentertheuser'sfullname.
Therecommendedformatisinorderforthisvaluetobeusedcorrectlybyvoicemaildialbynamefeatures.
Whenset,theFullNameisusedinplaceoftheNamefordisplaybyphonesanduserapplications.
Namesshouldnotstartwithaspace.
Donotusepunctuationcharacterssuchasand,.
ProfileDefault=BasicUser.
Auser'sprofilecontrolswhethertheycanbeconfiguredforanumberoffeatures.
LoginCodeLoginCode:Default=Blank.
Range=Upto31digits.
Thecodethathastobeentered,aspartofaloginsequence,toallowausertomakeuseofanextensionasifitwastheirownphone.
Thisentrymustbeatleast4digitsforDSportusers.
Logincodesofupto15digitsaresupportedwithExtnLoginbuttons.
Logincodesofupto31digitsaresupportedwithExtnLoginshortcodes.
CentralizedusersusetheLoginCodeforSIPregistrationonSessionManager.
ForIPphoneusers,thelogincodeshouldbelimitedto13digits.
Theuser'slogincodeisusedbyIPphonesduringregistrationwiththesystem.
Thislogincodecanbeusedforhotdeskingaswellasloggingbackontoyourphoneafterithasbeenusedbyahotdeskinguser.
Hotdeskingisnotsupportedforcentralizedusers.
UserscanonlylogoutiftheyhaveaLoginCodeset.
SupportstheshortcodefeatureChangeLoginCode.
UserscanlogoutwithouthavingaLoginCodesetiftheyarecurrentlyloggedinatanextensionwhoseBaseExtensionNumber(Extension|Extn)nolongermatchestheirownExtension(User|User).
Tablecontinues…AddUsersJuly2015IPOfficeWebManagerforServerEditionandStandardMode29Commentsonthisdocumentinfodev@avaya.
comFieldDescriptionIftheuserhasalogincodeset,itisusedbytheOutgoingCallBarOffshortcodefeature.
Iftheuserhasalogincodeset,accesstoarangeofprogrammablebuttonfeatureswillrequireentryofthelogincode.
ForexampleaccessSelfAdminandSystemPhonefeatures.
HuntGroupMembershipSelectthehuntgroupthisuserbelongsto.
UserRightsViewThisfieldallowsyoutoswitchbetweendisplayingtheusersettingsasaffectedbytheirassociatedWorkingHoursUserRightsorOutofHoursUserRights.
WorkingHoursUserRightsDefault=Blank(Norightsrestrictions).
Thisfieldallowsselectionofuserrightswhichmaysetandlocksomeusersettings.
IfaWorkingHoursTimeProfilehasbeenselected,theWorkingHoursUserRightsareonlyappliedduringthetimesdefinedbythattimeprofile,otherwisetheyareappliedatalltimes.
WorkingHoursTimeProfileDefault=(Continuous).
Ifset,theselectedtimeprofiledefineswhentheuser'sWorkingHoursUserRightsareapplied.
Outsidethetimeprofile,theuser'sOutofHoursUserRightsareapplied.
OutofHoursUserRightsDefault=Blank(Norightsrestrictions).
Thisfieldallowsselectionofalternateuserrightsthatareusedoutsidethetimesdefinedbytheuser'sWorkingHoursTimeProfile.
RelatedLinksUserspageonpage27EdituserNavigation:CallManagement>Users>EditUsersarethepeoplewhousethesystemorareDialInusersfordataaccess.
AsystemusermayormaynothaveanExtensionNumberthatphysicallyexists-thisisusefulifusersdonotrequireaphysicalextensionbutwishtousesystemfeatures,forexamplevoicemail,forwardingetc.
NoUserisusedtoapplysettingstoextensionswhichhavenoassociateduser.
RemoteManagerisusedasthedefaultsettingsfordialinconnections.
RelatedLinksUserspageonpage27Edituser—Userfielddescriptionsonpage31Edituser—Voicemailfielddescriptionsonpage35Edituser—ButtonProgrammingfielddescriptionsonpage39Edituser—Telephonyonpage39Edituser—ShortCodesfielddescriptionsonpage47Edituser—Forwardingfielddescriptionsonpage48Edituser—Mobilityonpage50Userspage30IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comEdituser—GroupMembershiponpage55Edituser—UserfielddescriptionsNavigation:CallManagement>Users>Edit>UserName:Range=Upto15charactersThisistheuser'saccountnameusedforRASDialIn,CallerDisplayandvoicemailmailbox.
AsthedisplayonCallerDisplaytelephonesisnormallyonly16digitslongitisusefultokeepthenameshort.
Onlyalphanumericcharactersandspacearesupportedinthisfield.
Thisfieldiscasesensitiveandmustbeunique.
Namesshouldnotstartwithaspace.
Donotusepunctuationcharacterssuchasand,.
Voicemailusesthenametomatchausertotheirmailbox.
Changingauser'snamewillroutetheirvoicemailcallstoanewmailbox.
NotehoweverthatVoicemailProisnotcasesensitiveandwilltreatnamessuchas"SteveSmith","stevesmith"and"STEVESMITH"asbeingthesame.
DonotprovisionauserwiththeName"admin".
Theusername"admin"isareservedvalueontheone-XPortalInstantMessage(IM)andPresenceserver.
AnIPOffice"admin"userwillnothaveIMandpresenceservices.
ForOutboundContactExpressdeployments,whenanagentlogsintoanextension,theusernameassociatedwiththeextensionischangedtotheagentID.
Password:Default=Blank.
Range=Upto31alphanumericcharacters.
ThispasswordisusedbyuserapplicationssuchasSoftConsoleandTAPI.
Itisalsousedforuser'swithDialInaccess.
Notethatthisisnottheuser'svoicemailmailboxpassword(seeUser|Voicemail|VoicemailCode)ortheirphonelogincode(seeUser|Telephony|SupervisorSettings|LoginCode).
PasswordcomplexityrulescanbesetthroughtheGeneralsecuritysettings.
Ifcomplexityisnotmet,anerrorisdisplayed.
Theconfigurationcanstillbesaved,exceptifsystemlocaleissettoFrance2.
AccountStatus:Default=Enabled.
UsethissettingtoEnableorDisableauseraccount.
YoucanalsorequireapasswordresetbyselectingForceNewPassword.
Ausercanonlysetanewpasswordthroughtheone-XPortaluserinterface.
Thisoptionshouldnotbeusedifone-XPortalisnotavailable.
TheAccountStatuscanalsobeLocked-PasswordErrororLocked-Temporary.
TheuseraccountentersthesestatesautomaticallybasedonthepasswordsettingsconfiguredintheSecuritySettingsGeneraltab.
IfauserexceedsthePasswordRejectLimit,thenthePasswordRejectActionisimplemented.
IfthePasswordRejectActionisLogandDisableAccount,thentheaccountstatusischangedtoLocked-PasswordError.
IfthePasswordRejectActionisLogandTemporaryDisable,thentheaccountstatusischangedtoLocked-Temporary.
FullName:Default=BlankUsethisfieldtoentertheuser'sfullname.
Therecommendedformatisinorderforthisvaluetobeusedcorrectlybyvoicemaildialbynamefeatures.
Whenset,theFullNameisusedinplaceoftheNamefordisplaybyphonesanduserapplications.
Namesshouldnotstartwithaspace.
Donotusepunctuationcharacterssuchasand,.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode31Commentsonthisdocumentinfodev@avaya.
comExtension:Range=2to15digits.
Ingeneralallextensionsshouldhavethesamenumberofdigits.
Thissettingcanbeleftblankforusersusedjustfordialindataconnections.
UsersforDeltaServer,CBCandCCCshouldonlyuseupto4digitextensionnumbers.
UsersassociatedwithIPphonesorwhomayloginassuchdevicesshouldnotbegivenextensionnumbersgreaterthan7digits.
Centralizedusers'extensionnumberscanbeupto13digitsinlength.
AlthoughIPOfficesupportsextensionnumbersupto15digits,the13-digitlengthisdeterminedbythemaximumextensionnumberlengthallowedforprovisioningCentralizedusersinCommunicationManager.
EmailAddress:Default=BlankUsethisfieldtoentertheuser'semailaddress.
Locale:Default=Blank(Usesystemlocale)Configuresthelanguageusedforvoicemailpromptsplayedtotheuser,assumingthelanguageisavailableonthevoicemailserver.
SeeSupportedCountryandLocaleSettings.
Onadigitalextensionitalsocontrolsthedisplaylanguageusedformessagesfromthesystem.
Notehoweverthatsomephoneshavetheirownmenuoptionsfortheselectedlanguageforthephonemenus.
Priority:Default=5.
Range=1(Lowest)to5(Highest)ThissettingisusedbyARS.
SystemPhoneRights:Default=None.
ThisoptionreplacestheSystemPhoneoptionusedonpre-Release6.
0systems.
Userssetasasystemphoneuserareabletoaccessadditionalfunctions.
NoneTheusercannotaccessanysystemphoneoptions.
Level1Theusercanaccessallsystemphoneoptionssupportedonthetypeofphonetheyareusingexceptsystemmanagementandmemorycardcommands.
Level2Theusercanaccessallsystemphoneoptionssupportedonthetypeofphonetheyareusingincludingsystemmanagementandmemorycardcommands.
Duetothenatureoftheadditionalcommandsalogincodeshouldbesetfortheusertorestrictaccess.
Profile:Default=BasicUser.
Auser'sprofilecontrolswhethertheycanbeconfiguredforanumberoffeatures.
CentralizedUsersareprovisionedforenterprisebranchdeployments.
CentralizedUsersareregisteredwithSessionManagerandareabletoutilizetelephonyfeaturesprovidedbyCommunicationManager.
TheCentralizedUserprofileisapplicabletobothSIPandanalogueextensions.
Formoreinformationonenterprisebranchdeployments,seeDeployingIPOfficeinanAvayaAuraBranchEnvironment.
Thefollowingrequirementsmustbemetwhenprovisioningacentralizeduser:AnSMlinemustbeconfiguredonthesystem.
Theusermustbeprovisionedwithanexistingextension.
TheextensionBaseExtensionvaluemustmatchthecentralizedextensionvalue.
CentralizedusersmustbeconfiguredwithapasswordforSIPregistrationonSessionManager.
ThepasswordissetinUser|Telephony|SupervisorSettings|LoginCodefield.
Thetablebelowliststhedifferentuserprofilesandthefeaturesaccessiblebyeachprofile.
Settingausertoaparticularprofileenablesthosefeaturesbydefault,howevertheycanbemanuallydisabledUserspage32IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comifnecessary.
Thenumberofusersthatcanbeconfiguredforeachprofile,otherthanBasicUser,iscontrolledbytheuserlicensespresentintheconfiguration.
SystemTypeStandardModeServerEditionUserProfileBasicUserOfficeWorkerTeleworkerMobileWorkerPowerUserBasicUserOfficeWorkerPowerUserone-XPortalServicesYes*YesYes–Yes–YesYes"TelecommuteroptionsYes*–Yes–Yes––YesUMSWebServicesYes*YesYes–Yes–YesYesMobilityFeatures[2]Yes*––YesYesYesYesYesTTSforEmailReading–––YesYes––YesIPOfficeSoftPhone––Yes–Yes––YesRemoteWorker[3]––Yes–Yes––YesFlareCommunicator[4]–Yes––Yes–YesYesAPreferredEditionsystemlicenseisapre-requisiteforanyuserprofilelicenses.
Inamulti-sitenetwork,thePreferredEditionlicenseofthecentralsystemisautomaticallysharedwithothersystemsinthenetwork,enablinguserprofilelicensesonthoseothersystems.
However,eachsystemsupportingaVoicemailProserverstillrequiresitsownPreferredEditionlicenseforVoicemailProoperation.
1.
ThemobilityfeaturesareenabledforallusersbytheEssentialEditionsystemlicense.
2.
ThesystemsupportsusersusingremoteH.
323extensions.
Onnon-ServerEditionsystems,upto4Basicusersaresupportedasremoteextensionswithoutneedingtobelicensed,ie.
notconfiguredandlicensedforauserprofile.
AdditionalremoteusersaresupportediflicensedandconfiguredforeitheraTeleworkerorPowerUseruserprofile.
OnServerEditionsystems,remoteworkersaresupportedforuserslicensedandconfiguredforthePowerUseruserprofile.
3.
SupportedforadvancedFlareCommunicatorforIPOfficeusageifone-XPortalforIPOfficeandVoicemailProapplicationsarealsoinstalled.
Ifotherwise,onlybasicFlareCommunicatorforIPOfficeusageissupported.
BasicFlareCommunicatorforIPOfficeusagecanalsobeenabledforanyuserprofileusingaAvayaSoftphonelicense.
Receptionist:Default=Off.
ThissettingsallowstheusertousetheSoftConsoleapplication.
ThisrequirestheconfigurationtocontainReceptionistlicenses.
Upto4userscanbelicensed,10forServerEditionsystems.
ForServerEdition,thelicensesforSoftConsoleareonlysupportedintheconfigurationofthePrimaryServerandwithusershostedbythatserver.
TheuseofSoftConsoleisnotsupportedforuser'swhothenhot-desktoothersystemsinthemulti-sitenetwork.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode33Commentsonthisdocumentinfodev@avaya.
comAlicenseisonlyrequiredwhenaconfigureduserrunsSoftConsole.
EnableSoftphone:Default=Off.
Ifselected,theuserisabletousetheIPOfficeSoftphoneapplication.
Enableone-XPortalServices:Default=Off.
Ifselected,theuserisabletousetheone-XPortalforIPOfficeapplicationtoaccesstheirphonesettingsandtocontrolphonecalls.
Enableone-XTeleCommuter:Ifselected,theuserisabletousethetelecommutermodefeaturesoftheone-XPortalforIPOfficeapplication.
EnableRemoteWorker:Default=Off.
IndicateswhethertheuserisallowedtouseanH.
323remoteextension.
Supportedforupto4BasicusersplusanyuserslicensedandconfiguredasTeleworkerandorPowerUseruserprofiles.
Iftheuser'sExtensionNumbermatchestheBaseExtensionsettingofanIPextension,theAllowRemoteExtnsettingofthatextensionisautomaticallychangedtomatchtheuser'sEnableRemoteWorkersettingandviceversa.
EnableFlare:ReleaseThisoptionallowstheusertouseFlareCommunicatorforIPOfficeastheircurrenttelephonedevice.
ItcanbeenabledforuserswhoseProfileissettoOfficeworkerorPowerUser.
ToenableFlareforBasicUser,MobileWorkerorTeleworker,youneedtheAvayaSoftphonelicense.
FlareMode:Default=Simultaneous.
WhenauserlogsintoFlareCommunicatorforIPOffice,itcanbeusedastheirtelephonedeviceinoneoftwoways:StandaloneInthismode,whentheuserlogsintotheirFlareCommunicatorapplication,theyareautomaticallyloggedoutoftheirnormaldesktelephone.
Inthisstate,incomingcallsonlyalertontheFlareCommunicatorforIPOfficedevice.
SimultaneousInthismode,theuserbeloggedintoFlareCommunicatorforIPOfficeandtheirnormaldesktelephoneatthesametime.
IncomingcallsalertonboththeFlareCommunicatorforIPOfficedeviceandthenormaltelephoneextension.
ExDirectory:Default=OffWhenon,theuserdoesnotappearinthedirectorylistshownbytheuserapplicationsandonphoneswithadirectoryfunction.
ForusersloggingonasagentsinanOutboundContactExpressdeployment,ExDirectorymustbeOff.
SendMobilityEmail:Default=OffWhenon,usersthatareassignedaProfileofMobileWorkerorPowerUserautomaticallyreceiveawelcomeemailwiththefollowinginformation:Abriefintroductionofone-XMobilePreferredforIPOffice.
Instructionsandlinksforinstallingandconfiguringtheone-XMobilePreferredclient.
Formoreinformationoninstallingtheone-XMobilePreferredclient,seeAvayaone-XMobileforIPOfficeAdministrationGuide.
DeviceType:Thisfieldshowsthetypeofphoneatwhichtheuseriscurrentloggedin.
IftheuserisloggedoutbutisassociatedwithaBaseExtension,thedevicetypeforthatextensionportisshown.
IftheuserhasbeenloggedoutandisnotassociatedwithaBaseExtension,thedevicetypeislistedasDeviceTypeUnknown.
Userspage34IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comUserRightsView:ThisfieldaffectsManageronly.
ItallowsyoutoswitchbetweendisplayingtheusersettingsasaffectedbytheirassociatedWorkingHoursUserRightsorOutofHoursUserRights.
WorkingHoursTimeProfile:Default=(Continuous).
Ifset,theselectedtimeprofiledefineswhentheuser'sWorkingHoursUserRightsareapplied.
Outsidethetimeprofile,theuser'sOutofHoursUserRightsareapplied.
WorkingHoursUserRights:Default=Blank(Norightsrestrictions).
Thisfieldallowsselectionofuserrightswhichmaysetandlocksomeusersettings.
IfaWorkingHoursTimeProfilehasbeenselected,theWorkingHoursUserRightsareonlyappliedduringthetimesdefinedbythattimeprofile,otherwisetheyareappliedatalltimes.
OutofHoursUserRights:Default=Blank(Norightsrestrictions).
Thisfieldallowsselectionofalternateuserrightsthatareusedoutsidethetimesdefinedbytheuser'sWorkingHoursTimeProfile.
RelatedLinksEdituseronpage30Edituser—VoicemailfielddescriptionsNavigation:CallManagement>Users>Edit>VoicemailIfavoicemailserverapplicationisbeingusedonyoursystem,eachuserhasuseofavoicemailmailbox.
Youcanusethisformtoenablethisfacilityandvarioususervoicemailsettings.
VoicemailCode:Default=Blank.
Range=0(nocode)to15digits.
Acodeusedbythevoicemailservertovalidateaccesstothismailbox.
Ifremoteaccessisattemptedtoamailboxthathasnovoicemailcodeset,theprompt"Remoteaccessisnotconfiguredonthismailbox"isplayed.
ThemailboxaccesscodecanbesetthroughIPOfficeManagerorthroughthemailboxtelephoneuserinterface(TUI).
Theminimumpasswordlengthis:VoicemailPro(Manager)-0VoicemailPro(IntuityTUI)-2EmbeddedVoicemail(Manager)-0EmbeddedVoicemail(IntuityTUI)-0CodessetthroughtheVoicemailProtelephoneuserinterfacearerestrictedtovalidsequences.
Forexample,attemptingtoenteracodethatmatchesthemailboxextension,repeatthesamenumber(1111)orasequenceofnumbers(1234)arenotallowed.
IfthesetypesofcodearerequiredtheycanbeenteredthroughManager.
ManagerdoesnotenforceanypasswordrequirementsforthecodeifoneissetthroughManager.
EmbeddedVoicemailForEmbeddedVoicemailrunninginIPOfficemailboxmode,thevoicemailcodeisusedifset.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode35Commentsonthisdocumentinfodev@avaya.
comIPOfficemodeThevoicemailcodeisrequiredwhenaccessingthemailboxfromalocationthatisnotsetasatrustednumberintheuser'sSourceNumberslist.
IntuityEmulationmodeBydefaultthevoicemailcodeisrequiredforallmailboxaccess.
Thefirsttimethemailboxisaccessedtheuserwillbepromptedtochangethepassword.
Alsoifthevoicemailcodesettingisleftblank,thecallerwillbepromptedtosetacodewhentheynextaccessthemailbox.
Therequirementtoenterthevoicemailcodecanberemovedbyaddingacustomizeduserordefaultcollectcallflow,refertotheVoicemailPromanualsforfulldetails.
TrustedSourceAccessThevoicemailcodeisrequiredwhenaccessingthemailboxfromalocationthatisnotsetasatrustednumberintheuser'sSourceNumberslist.
CallFlowPasswordRequestVoicemailProcallflowscontaininganactionwheretheaction'sPINcodesetto$willprompttheuserfortheirvoicemailcode.
ChangingtheCodeAllofthevoicemailinterfaces,exceptIMSandIMAP,provideoptionsfortheusertochangethevoicemailcodethemselves.
Inaddition,VoicemailProrunninginIntuityemulationmodewillrequestthattheusersetsacodewhentheyfirstlogintotheirmailboxusingthephone.
VoicemailOnDefault=OnWhenon,themailboxisusedbythesystemtoanswertheuser'sunansweredcallsorcallswhentheuser'sextensionreturnsbusy.
Notethatselectingoffdoesnotdisableuseoftheuser'smailbox.
Messagescanstillbeforwardtotheirmailboxandrecordingscanbeplacedinit.
Themailboxcanalsostillbeaccessedtocollectmessages.
Whenacallerisdirectedtovoicemailtoleaveamessage,thesystemindicatesthetargetuserorhuntgroupmailbox.
Themailboxoftheoriginallytargeteduserorhuntgroupisused.
Thisappliesevenifthecallhasbeenforwardedtoanotherdestination.
Italsoincludesscenarioswhereahuntgroupcalloverflowsorisinfallbacktoanothergroup.
VoicemailProcanbeusedtocustomizewhichmailboxisusedseparatelyfromthemailboxindicatedbythesystem.
VoicemailHelpDefault=OffThisoptioncontrolswhetherusersretrievingmessagesareautomaticallygivenanadditionalprompt"Forhelpatanytimepress8.
"Ifswitchedoff,userscanstillpress8forhelp.
ForvoicemailsystemsrunninginIntuityemulationmode,thisoptionhasnoeffect.
Onthosesystemsthedefaultaccessgreetingalwaysincludestheprompt"Forhelpatanytime,press*4"(*HintheUSlocale).
VoicemailRingback:Default=OffWhenenabledandanewmessagehasbeenreceived,thevoicemailservercallstheuser'sextensiontoattempttodeliverthemessageeachtimethetelephoneisputdown.
Voicemailwillnotringtheextensionmorethanonceevery30seconds.
VoicemailEmailReading:Default=OffThisoptioncanbeenabledforuserswhoseProfileissettoMobileWorkerorPowerUser.
Ifenabled,whenyoulogintoyouvoicemailbox,itwilldetectyouremailmessagesandreadthemtoyou.
Thisemailtexttospeechfeatureisset-upthroughVoicemailPro.
ThisoptionisnotcurrentlysupportedwithLinuxbasedVoicemailPro.
UMSWebServices:Default=Off.
ForServerEditionsystemsthisoptioncanbeenabledforuserswhoseProfileissettoOfficeWorkerorPowerUser.
ForstandalonesystemstheoptioncanbeenabledforuserswhoseProfileissettoTeleworker,OfficeWorkerorPowerUser.
WhenUserspage36IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comselected,theusercanuseanyoftheVoicemailProUMSservicestoaccesstheirvoicemailmessages(IMAPemailclient,webbrowserorExchange2007mailbox).
NotethattheusermusthaveavoicemailcodesetinordertousetheUMSservices.
ForsystemsupgradedtoRelease6.
0withexistingUMSWebServicelicenses,thoselicensescanbeusedwithuserswhoseProfileissettoBasicUser.
VoicemailEmail:Default=Blank(Novoicemailemailfeatures)Thisfieldisusedtosettheuserorgroupemailaddressusedbythevoicemailserverforvoicemailemailoperation.
Whenanaddressisentered,theadditionalVoicemailEmailcontrolbelowareselectabletoconfigurethetypeofvoicemailemailservicethatshouldbeprovided.
UseofvoicemailemailrequirestheVoicemailProservertohavebeenconfiguredtouseeitheralocalMAPIemailclientoranSMTPemailserveraccount.
ForEmbeddedVoicemail,voicemailemailissupportedandusesthesystem'sSMTPsettings.
Theuseofvoicemailemailforthesending(automaticormanual)ofemailmessageswithwavfilesattachedshouldbeconsideredwithcare.
Aone-minutemessagecreatesa1MB.
wavfile.
Manyemailsystemsimposelimitsonemailsandemailattachmentsizes.
ForexamplethedefaultlimitonanExchangeserveris5MB.
VoicemailEmailDefault=OffIfanemailaddressisenteredfortheuserorgroup,thefollowingoptionsbecomeselectable.
Thesecontrolthemodeofautomaticvoicemailemailoperationprovidedbythevoicemailserverwheneverthevoicemailmailboxreceivesanewvoicemailmessage.
Userscanchangetheirvoicemailemailmodeusingvisualvoice.
IfthevoicemailserverissettoIPOfficemode,usercanalsochangetheirvoicemailemailmodethroughthetelephoneprompts.
TheabilitytochangethevoicemailemailmodecanalsobeprovidedbyVoicemailProinacallflowusingaPlayConfigurationMenuactionoraGenericaction.
IfthevoicemailserverissettoIPOfficemode,userscanmanuallyforwardamessagetoemail.
OffIfoff,noneoftheoptionsbelowareusedforautomaticvoicemailemail.
Userscanalsoselectthismodebydialing*03fromtheirextension.
CopyIfthismodeisselected,eachtimeanewvoicemailmessageisreceivedinthevoicemailmailbox,acopyofthemessageisattachedtoanemailandsenttotheemailaddress.
Thereisnomailboxsynchronizationbetweentheemailandvoicemailmailboxes.
Forexamplereadinganddeletionoftheemailmessagedoesnotaffectthemessageinthevoicemailmailboxorthemessagewaitingindicationprovidedforthatnewmessage.
ForwardIfthismodeisselected,eachtimeanewvoicemailmessageisreceivedinthevoicemailmailbox,thatmessageisattachedtoanemailandsenttotheemailaddress.
Nocopyofthevoicemailmessageisretainedinthevoicemailmailboxandtheirisnomessagewaitingindication.
AswithCopy,thereisnomailboxsynchronizationbetweentheemailandvoicemailmailboxes.
Userscanalsoselectthismodebydialing*01fromtheirextension.
Notethatuntilemailforwardingiscompleted,themessageispresentinthevoicemailservermailboxandsomaytriggerfeaturessuchasmessagewaitingindication.
UMSExchange2007WithVoicemailPro,thesystemsupportsvoicemailemailtoanExchange2007serveremailaccount.
ForusersandgroupsalsoenabledforUMSWebServicesthissignificantlychangestheirmailboxoperation.
TheExchangeServerinboxisusedastheirvoicemailEdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode37Commentsonthisdocumentinfodev@avaya.
commessagestoreandfeaturessuchasmessagewaitingindicationaresetbynewmessagesinthatlocationratherthanthevoicemailmailboxonthevoicemailserver.
Telephoneaccesstovoicemailmessages,includingVisualVoiceaccess,isredirectedtotheExchange2007mailbox.
AlertIfthismodeisselected,eachtimeanewvoicemailmessageisreceivedinthevoicemailmailbox,asimpleemailmessageissenttotheemailaddress.
Thisisanemailmessageannouncingdetailsofthevoicemailmessagebutwithnocopyofthevoicemailmessageattached.
Userscanalsoselectthismodebydialing*02fromtheirextension.
DTMFBreakoutWhenacallerisdirectedtovoicemailtoleaveamessage,theycanbegiventheoptiontobetransferredtoadifferentextension.
Thegreetingmessageneedstoberecordedtellingthecallertheoptionsavailable.
Theextensionnumbersthattheycanbetransferredtoareenteredinthefieldsbelow.
Systemdefaultvaluescanbesetforthesenumbersandareusedunlessadifferentnumberissetwithintheseusersettings.
ThevaluescanbesetusingUserRights.
ThePark&PagefeatureissupportedwhenthesystemvoicemailtypeisconfiguredasEmbeddedVoicemailorVoicemailPro.
Park&PageisalsosupportedonsystemswhereAvayaAuraMessaging,ModularMessagingoverSIP,orCallPilot(forIPOfficeAuraEditionwithCS1000deployments)isconfiguredasthecentralvoicemailsystemandthelocalEmbeddedVoicemailorVoicemailProprovidesautoattendantoperation.
ThePark&Pagefeatureallowsacalltobeparkedwhileapageismadetoahuntgrouporextension.
ThisfeaturecanbeconfiguredforBreakoutDTMF0,BreakoutDTMF2,orBreakoutDTMF3.
Reception/Breakout(DTMF0)Thenumbertowhichacalleristransferrediftheypress0whilelisteningtothemailboxgreetingratherthanleavingamessage(*0onEmbeddedVoicemailinIPOfficemode).
ForvoicemailsystemssettoIntuityemulationmode,themailboxownercanalsoaccessthisoptionwhencollectingtheirmessagesbydialing*0.
IfthemailboxhasbeenreachedthroughaVoicemailProcallflowcontainingaLeaveMailaction,theoptionprovidedwhen0ispressedare:ForIPOfficemode,thecallfollowstheLeaveMailaction'sFailureorSuccessresultsconnectionsdependingonwhetherthecallerpressed0beforeoraftertherecordtone.
ForIntuitymode,pressing0alwaysfollowstheReception/Breakout(DTMF0)setting.
WhenPark&PageisselectedforaDTFMbreakout,thefollowingdrop-downboxesappear:PagingNumber–displaysalistofhuntgroupsandusers(extensions).
Selectahuntgrouporextensiontoconfigurethisoption.
Retries–therangeis0to5.
Thedefaultsettingis0.
RetryTimeout–providedintheformatM:SS(minute:seconds).
Therangecanbesetin15-secondincrements.
Theminimumsettingis15secondsandthemaximumsettingis5minutes.
Thedefaultsettingis15secondsBreakout(DTMF2)Thenumbertowhichacalleristransferrediftheypress2whilelisteningtothemailboxgreetingratherthanleavingamessage(*2onEmbeddedVoicemailinIPOfficemode).
Breakout(DTMF3)Thenumbertowhichacalleristransferrediftheypress3whilelisteningtothemailboxgreetingratherthanleavingamessage(*3onEmbeddedVoicemailinIPOfficemode).
Userspage38IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comRelatedLinksEdituseronpage30Edituser—ButtonProgrammingfielddescriptionsNavigation:CallManagement>Users>Edit>ButtonProgrammingThistabisusedtoassignfunctionstotheprogrammablekeysprovidedonmanyAvayatelephones.
AlocksymbolintherightmostcolumnindicatesthatthesettingcanalsobesetandlockedwithinasetofuserrightswithwhichtheuserisassociatedusingtheWorkingHourUserRightsandOutofHoursUserRightssettings.
Theuserrightsappliedcanbecontrolledbyatimeprofileselectedastheuser'sWorkingHoursTimeProfilesetting.
TheeffectoftheuserrightscanbedisplayedusingtheUserRightsViewcontrol.
DoubleclickaneditablerowtoopentheButtonSpecificationwindowandconfigureabutton.
ButtonThenumberoftheDSSkeyagainstwhichthefunctionisbeingset.
LabelThisisatextlabelfordisplayonthephone.
Ifnolabelisentered,thedefaultlabelfortheselectedactionisused.
ActionDefinestheactiontakenbythemenuitem.
EnterasearchstringIfyouknowthenameofthebuttonactionyouwanttoprogram,enterthenameinthetextfield.
Tosearchforabuttonaction,navigatethroughthefoldersbelowthetextfield.
ActionDataThisisaparameterusedbytheselectedaction.
Theoptionsherewillvaryaccordingtotheselectedbuttonaction.
RelatedLinksEdituseronpage30Edituser—TelephonyNavigation:CallManagement>Users>Edit>TelephonyThisformallowsyoutosettelephonyrelatedfeaturesfortheuser.
TheseoverrideanymatchingsettingintheSystem|Telephonytab.
Thesettingsaregroupedintoanumberofsub-tabs.
RelatedLinksEdituseronpage30Edituser—TelephonyCallSettingsfielddescriptionsonpage40Edituser—TelephonySupervisorSettingsfielddescriptionsonpage42Edituser—TelephonyMultilineOptionsfielddescriptionsonpage44Edituser—TelephonyCallLogfielddescriptionsonpage46Edituser—TelephonyTUIfielddescriptionsonpage46EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode39Commentsonthisdocumentinfodev@avaya.
comEdituser—TelephonyCallSettingsfielddescriptionsNavigation:CallManagement>Users>Edit>Telephony>CallSettingsTheuserrightsappliedcanbecontrolledbyatimeprofileselectedastheuser'sWorkingHoursTimeProfilesetting.
TheeffectoftheuserrightscanbedisplayedusingtheUserRightsViewcontrol.
OutsideCallSequence:Default=DefaultRing(Usesystemsetting)Appliesonlytoanalogphones.
Setstheringpatternusedforexternalcallstotheuser.
Thedistinctiveringpatternsusedforotherphonesarefixed.
Notethatchangingthepatternforusersassociatedwithfaxandmodemdeviceextensionsmaycausethosedevicestonotrecognizeandanswercalls.
InsideCallSequence:Default=DefaultRing(Usesystemsetting)Appliesonlytoanalogphones.
Setstheringpatternusedforinternalcallstotheuser.
Thedistinctiveringpatternsusedforotherphonesarefixed.
RingBackSequence:Default=DefaultRing(Usesystemsetting)Appliesonlytoanalogphones.
Setstheringpatternusedforringbackcallstotheuser.
Thedistinctiveringpatternsusedforotherphonesarefixed.
NoAnswerTime:Default=Blank(Usesystemsetting).
Range=6to99999seconds.
Setshowlongacallringstheuserbeforefollowingforwardedonnoanswerifsetorgoingtovoicemail.
Leaveblanktousethesystemdefaultsetting.
Wrap-upTime(secs):Default=2seconds,Range0to99999seconds.
Specifiestheamountoftimeafterendingonecallduringwhichtheuseristreatedasstillbeingbusy.
Duringthistime:Otherphonesorapplicationsmonitoringtheuser'sstatuswillindicatetheuserasstillbeingbusy(onacall).
Huntgroupcallswillnotbepresentedtotheuser.
Iftheuserisusingasinglelineset,directcallsalsoreceivebusytreatment.
Iftheuserisusingamutli-lineset(multiplecallappearances),directcallstothemwillringasnormal.
Itisrecommendedthatthisoptionisnotsettolessthanthedefaultof2seconds.
0isusedtoallowimmediateringing.
ForuserssetasanCCRAgent,theAfterCallWorkTime(User|Telephony|SupervisorSettings)settingshouldbeused.
TransferReturnTime(secs):Default=Blank(Off),Range1to99999seconds.
Setsthedelayafterwhichanycalltransferredbytheuser,whichremainsunanswered,shouldreturntotheuser.
Areturncallwillcontinueringinganddoesnotfollowanyforwardsorgotovoicemail.
Transferreturnwilloccuriftheuserhasanavailablecallappearancebutton.
Transferreturnisnotappliedifthetransferistoahuntgroupthathasqueuingenabled.
CallCostMark-Up:Default=100.
ThissettingisusedforISDNadviceofcharge(AOC).
Themarkupisappliedtothecostcalculationsbasedonthenumberofunitsandthelinebasecostperchargingunit.
Thefieldisinunitsof1/100th,forexampleanentryof100isamarkupfactorof1.
ThisvalueisincludedinthesystemSMDRoutput.
Userspage40IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comCallWaitingOn:Default=OffForusersonphoneswithoutappearancebuttons,iftheuserisonacallandasecondcallarrivesforthem,anaudiotonecanbegiveninthespeechpathtoindicateawaitingcall(thecallwaitingtonevariesaccordingtolocale).
Thewaitingcallerhearsringingratherthanreceivingbusy.
Therecanonlybeonewaitingcall,anyfurthercallsreceivenormalbusytreatment.
Ifthecallwaitingisnotansweredwithinthenoanswertime,itfollowsforwardonnoanswerorgoestovoicemailasappropriate.
Usercallwaitingisnotusedforusersonphoneswithmultiplecallappearancebuttons.
Callwaitingcanalsobeappliedtohuntgroupcalls.
Callwaitingshouldnotbeusedforfaxandmodemdevices.
AnswerCallWaitingonHold:Default=OnAppliestoanalogandIPDECTextensionusersonly.
Iftheuserhasacallwaitingandplacestheircurrentcallonhold,thewaitingcallisautomaticallyconnected.
BusyonHeld:Default=OnIfon,whentheuserhasacallonhold,newcallsreceivebusytreatment.
Theywillfollowtheuser'sforwardonbusysettingoraredivertedtovoicemail.
Otherwisebusytone(ringingforincominganalogcalls)isplayed.
Thisoverridescallwaitingwhentheuserhasacallonhold.
TheuseofBusyonHeldforuserswithmultiplecallappearancebuttonsisdeprecatedandManagerwillpromptwhetheritshouldswitchoffthefeatureoffforsuchauser.
OffhookStation:Default=OffOff-hookstationallowsananalogextensiontobeleftpermanentlyoff-hook,withcallsbeingmadeandansweredusinganapplicationorTAPI.
Whenenabled,theanalogextensionuserisabletocontrolcallsusingtheapplicationinthefollowingways:Offhookstationdoesnotdisablethephysicaloff-hookonthephone.
Whenstartingwiththephoneon-hook,makingandansweringcallsisthesameasnormalanalogextensionoperation.
Additionallyhowevercallscanbeinitiatedfromtheapplication.
Afterenteringtherequirednumberandmakingthecall,theon-hookanalogextensionreceivesaringbackshowingtheusersowncallerIDandwhenansweredtheoutgoingcalllegtothedialednumberisstarted.
Callstoabusydestinationpresentbusytonebeforebeingcleared.
ExceptPhoneManagerPCSoftphone.
Theapplicationcanbeusedtoendacallwiththeanalogextensionstilloff-hook.
Insteadofhearingdisconnecttonetheuserhearssilenceandcanusetheapplicationtomakeanothercall.
Thoughoff-hooktheuserisindicatedasidleonBLFindicators.
Withoutoff-hookStationsettheuserwouldbeindicatedasbusywhenoff-hook,whetheronacallornot.
Ifoff-hookandidle(havingclearedapreviouscall),incomingcallalertsbypresentingringingthroughtheaudiopath.
Thecallcanbeansweredusingtheapplicationorgoingon-hook/off-hookorbypressingrecall.
NotethatifthephonenormallydisplayscallID,anycallerIDdisplayedonthephoneisnotupdatedinthismode,howeverthecallIDintheapplicationwillbethatofthecurrentcall.
Ifon-hook,anincomingcallalertsasnormalusingthephone'sringerandisansweredbygoingoff-hook.
Theanswercalloptionintheapplicationcannotbeusedtoanswercallstoanon-hookanalogextension.
Whileoff-hookandidle,theanalogextensionuserwillreceivepagecalls.
Iftheanalogextensionhandsetisreplacedwithaheadset,changingtheExtensionClassification(Extn|Analog)toQuietHandsetisrecommended.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode41Commentsonthisdocumentinfodev@avaya.
comOffhookStationisnotintendedfornon-analogphoneextension.
However,sinceitenablestheanswercallscontrolinPhoneManageritisrecommendedthattheoptionisselectedfornon-analogextensionusers.
RelatedLinksEdituser—Telephonyonpage39Edituser—TelephonySupervisorSettingsfielddescriptionsNavigation:CallManagement>Users>Edit>Telephony>SupervisorSettingsThesesettingsrelatetouserfeaturesnormallyonlyadjustedbytheuser'ssupervisor.
LoginIdlePeriod(secs):Default=Blank(Off).
Range=0(Off)to99999.
Ifthetelephoneisnotusedforthisperiod;theusercurrentlyloggedinisautomaticallyloggedout.
ThisoptionshouldbeusedonlyinconjunctionwithForceLogin(seebelow).
MonitorGroup:Default=Setsthehuntgroupwhosememberstheusercanmonitorifsilentmonitoringissetup.
SeeCallListen.
CoverageGroup:Default=.
Ifagroupisselected,theninscenarioswhereanexternalcallwouldnormallyhavegonetovoicemail,itinsteadcontinuesringingandalsostartsalertingthemembersofthecoveragegroup.
ForfurtherdetailsrefertoCoverageGroups.
StatusonNoAnswer:Default=LoggedOn.
Huntgroupscanchangethestatusofcallcenteragents(userswithalogincodeandsettoforcedlogin)whodonotanswerahuntgroupcallpresentedtothembeforeitisautomaticallypresentedtothenextagent.
UseofthisiscontrolledbytheAgent'sStatusonNoAnswerAppliesTosettingofthehuntgroup.
Thisoptionisnotusedforcallsringingtheagentbecausetheagentisinanothergroup'soverflowgroup.
LoggedOnIfthisoptionisselected,theuser'sstatusisnotchanged.
BusyWrap-UpIfthisoptionisselectedtheuser'smembershipstatusofthehuntgrouptriggeringtheactionischangedtodisabled.
Theusercanstillmakeandreceivecallsandwillstillcontinuetoreceivecallsfromotherhuntgroupstowhichtheybelong.
BusyNotAvailableIfthisoptionisselectedtheuser'sstatusischangedtodonotdisturb.
ThisistheequivalentofDNDandwillaffectallcallstotheuser.
LoggedOffIfthisoptionisselectedtheusersstatusischangedtologgedout.
Inthatstatetheycannotmakecallsorreceivecalls.
Huntgroupcallsgotothenextavailableagentandpersonalcallstreattheuserasbeingbusy.
ResetLongestIdleTime:Default=AllCalls.
ThissettingisusedinconjunctionwithhuntgroupssettoLongestWaiting(alsoknownasIdleandLongestWaiting).
Itdefineswhattypeofcallsresettheidletimeofuserswhoaremembersofthesehuntgroups.
OptionsareAllCallsandExternalIncoming.
ForceLogin:Default=OffIfchecked,theusermustloginusingtheirLoginCodetouseanyextensionincludinganextensiontowhichtheyarethedefaultassociateduser(BaseExtension).
Forexample,ifForceLoginistickedforuserAanduserBhasloggedontoA'sphone,whenBlogsUserspage42IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comoffuserAisnotautomaticallyassociatedwiththeirnormalphoneandinsteadmustlogbackon.
IfForceLoginwasnotticked,Awouldbeautomaticallyloggedbackin.
ForuserssetasCCRAgents,ForcedLoginisautomaticallyenabledandcannotbeswitchedoff.
NotethatuserswithaLoginCodeandsettoForcedLoginaretreatedascallcenteragents.
TheseusersconsumeCCCagentslicensesandtheirstatusisreportedwithinCBCandCCCapplications.
ForceAccountCode:Default=OffIfchecked,theusermustenteravalidaccountcodetomakeanexternalcall.
ForceAuthorizationCode:Default=Off.
.
Release3.
2+.
Ifchecked,theusermustenteravalidauthorizationcodetomakeanexternalcall.
Thatauthorizationcodemustbeoneassociatedwiththeuserortheuserrightstowhichtheuserbelongs.
SeeAuthorizationCodes.
IncomingCallBar:Default=OffWhenenabled,thissettingstopsauserfromreceivinganyexternalcalls.
Onthecallingphone,thecallisrejected.
OutgoingCallBar:Default=OffWhenenabled,thissettingstopsauserfrommakinganyexternalcallsexceptthosethatusedialemergencyfeatures.
OnmanyAvayadisplayphones,thiscausesaBtobedisplayed.
Thefollowingfeaturescanbeusedwithoutgoingcallbar:OutgoingCallBarOn,OutgoingCallBarOffandChangeLoginCode.
InhibitOff-SwitchForward/Transfers:Default=Off.
Whenenabled,thissettingstopstheuserfromtransferringorforwardingcallsexternally.
Thisdoesnotstopanotherusertransferringtherestricteduserscallsoff-switchontheirbehalf.
Notethatanumberofothercontrolsmayinhibitthetransferoperation,seeOff-SwitchTransferRestriction.
CanIntrude:Default=OffCheckthisoptioniftheusercanjoinorinterruptotheruser'scallsusingcallintrusionmethodsotherthanconferencing.
CannotbeIntruded:Default=OnIfchecked,thisuser'scallscannotbeinterruptedoracquiredbyotherinternalusersusingcallintrusion.
ForuserswithCannotBeIntrudedoff,privatecallcanbeusedtoindicatewhetheracallcanbeintrudeornot.
CanTraceCalls:Default=Off.
ThissettingscontrolswhethertheuserisabletomakeusedofISDNMCIDcontrols.
CanAcceptCollectCalls:Default=Off[BrazilOnly]Determineswhethertheuserisabletoreceiveandacceptcollectcalls.
CCRAgent:Default=Off.
ThisfieldisusedbytheCCRapplicationtoindicatewhichusersareAgentsmonitoredbythatapplication.
ItalsoindicatetothesystemthoseuserswhocanuseotherCCRfeatureswithinthesystemconfiguration.
IfauserissetasanCCRAgent,ForcedLoginisenabledandgreyedoutfrombeingchangedandawarningisgiveniftheuserdoesnothavealogincodeset.
ThenumberofsimultaneousloggedinCCRAgentssupportedbythesystemiscontrolledbylicensesenteredintotheconfiguration.
Ifallagentlicensesonasystemhavebeenused,additionalagentsarepreventedfromloggingin.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode43Commentsonthisdocumentinfodev@avaya.
comAutomaticAfterCallWork:Default=Off.
CCRAgents(seeabove)canbeautomaticallyputintoAfterCallWork(ACW)stateafterendingahuntgroupcall.
DuringACWstate,furtherhuntgroupcallsarenotpresentedtotheagent.
Unlessendedmanually,theAfterCallWorkstateisautomaticallyclearedaftertheagent'sAfterCallWorkTimesetting.
AutomaticaftercallworkisonlysupportedwhentheagentisusingaphonethatsupportsanAfterCallWorkbutton.
AfterCallWorkTime(secs):Default=SystemDefault.
Range=0(NoACW)to999seconds.
ForCCRAgentswithAutomaticAfterCallWorkenabled,thisvaluesetsthedurationoftheACWperiod.
IfsettoSystemDefault,thevaluesetinSystem|CCR|DefaultAfterCallWorkTimeisused.
Avalueof0disablestheuserfromusingACW.
DenyAutoIntercomCalls:Default=Off.
Whenenabled,anyautomaticintercomcallstotheuser'sextensionareautomaticallyturnedintonormalcalls.
RelatedLinksEdituser—Telephonyonpage39Edituser—TelephonyMultilineOptionsfielddescriptionsNavigation:CallManagement>Users>Edit>Telephony>MultilineOptionsMulti-lineoptionsareappliedtoauser'sphonewhentheuserisusinganAvayaphoneswhichsupportsappearancebuttons(callappearance,lineappearance,bridgedandcallcoverage).
IndividualCoverageTime(secs):Default=10seconds,Range1to99999seconds.
Thisfunctionsetshowlongthephonewillringatyourextensionbeforealsoalertingatanycallcoverageusers.
ThistimesettingshouldnotbeequaltoorgreaterthantheNoAnswerTimeapplicablefortheuser.
RingDelay:Default=Blank(Usesystemsetting).
Range=0(usesystemsetting)to98seconds.
Thissettingisusedwhenanyoftheuser'sprogrammedappearancebuttonsissettoDelayedringing.
Callsreceivedonthatbuttonwillinitiallyonlyalertvisually.
Audiblealertingwillonlyoccuraftertheringdelayhasexpired.
CoverageRing:Default=Ring.
Thisfieldselectsthetypeofringingthatshouldbeusedforcallsalertingonanytheuser'scallcoverageandbridgedappearancebuttons.
Ringselectsnormalringing.
AbbreviatedRingselectsasinglenon-repeatedring.
NoRingdisablesaudibleringing.
Notethateachbutton'sownringsettings(Immediate,DelayedRingorNoRing)arestillapplied.
Theringusedforacallalertingonacallcoverageorbridgedappearancebuttonwillvaryaccordingtowhethertheuseriscurrentlyconnectedtoacallornot.
Ifnotcurrentlyonacall,theCoverageRingsettingisused.
Ifcurrentlyonacall,thequieteroftheCoverageRingandAttentionRingsettingsisused.
AttentionRingSettingCoverageRingSettingRingAbbreviatedOffRingRingAbbreviatedOffUserspage44IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comAbbreviatedAbbreviatedAbbreviatedOffAttentionRing:Default=AbbreviatedRing.
Thisfieldselectsthetypeofringingthatshouldbeusedforcallsalertingonappearancebuttonswhentheuseralreadyhasaconnectedcallononeoftheirappearancebuttons.
Ringselectsnormalringing.
AbbreviatedRingselectsasinglering.
Notethateachbutton'sownringsettings(Immediate,DelayedRingorNoRing)arestillapplied.
RingingLinePreference:Default=On.
Foruserswithmultipleappearancebuttons.
Whentheuserisfreeandhasseveralcallsalerting,ringinglinepreferenceassignscurrentlyselectedbuttonstatustotheappearancebuttonofthelongestwaitingcall.
Ringinglinepreferenceoverridesidlelinepreference.
IdleLinePreference:Default=On.
Foruserswithmultipleappearancebuttons.
Whentheuserisfreeandhasnoalertingcalls,idlelinepreferenceassignsthecurrentlyselectedbuttonstatustothefirstavailableappearancebutton.
DelayedRingPreference:Default=Off.
Thissettingisusedinconjunctionwithappearancebuttonssettodelayedornoring.
Itsetswhetherringinglinepreferenceshoulduseorignorethedelayedringsettingsappliedtotheuser'sappearancebuttons.
Whenon,ringinglinepreferenceisonlyappliedtoalertingbuttonsonwhichtheringdelayhasexpired.
Whenoff,ringinglinepreferencecanbeappliedtoanalertingbuttonevenifithasdelayedringapplied.
AnswerPre-Select:Default=Off.
Normallywhenauserhasmultiplealertingcalls,onlythedetailsandfunctionsforthecalloncurrentlyselectedbuttonareshown.
Pressinganyofthealertingbuttonswillanswerthecallonthatbutton,goingoff-hookwillanswerthecurrentlyselectedbutton.
EnablingAnswerPre-Selectallowstheusertopressanyalertingbuttontomakeitthecurrentselectedbuttonanddisplayingitscalldetailswithoutansweringthatcalluntiltheusereitherpressesthatbuttonagainorgoesoff-hook.
NotethatwhenbothAnswerPre-SelectandRingingLinePreferenceareenabled,oncecurrentselectedstatusisassignedtoabuttonthroughringinglinepreferenceitisnotautomaticallymovedtoanyotherbutton.
ReserveLastCA:Default=Off.
Usedforuserswithmultiplecallappearancebuttons.
Whenselected,thisoptionstopstheuser'slastcallappearancebuttonfrombeingusedtoreceiveincomingcalls.
Thisensuresthattheuseralwayshasacallappearancebuttonavailabletomakeanoutgoingcallandtoinitiateactionssuchastransfersandconferences.
1400,1600,9500and9600Seriestelephoneuserscanputacallonholdpendingtransferiftheyalreadyhaveheldcallseveniftheyhavenofreecallappearancebuttonavailable.
SeeContextSensitiveTransfer.
AbbreviatedRing:ThisoptionhasbeenreplacedbytheAttentionRingsettingabove.
RelatedLinksEdituser—Telephonyonpage39EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode45Commentsonthisdocumentinfodev@avaya.
comEdituser—TelephonyCallLogfielddescriptionsNavigation:CallManagement>Users>Edit>Telephony>CallLogThesystemcanstoreacentralizedcalllogforusers.
Eachusers'centralizedcalllogcancontainupto30callrecordsforusercalls.
Whenthislimitisreached,eachnewcallrecordsreplacestheoldestpreviousrecord.
OnAvayaphoneswithafixedCallLogorHistorybutton(1400,1600,9500and9600Series),thatbuttoncanbeusedtodisplaytheuser'scentralizedcalllog.
ThecentralizedcalllogisalsousedforM-SeriesandT-Seriesphone.
Theusercanusethecalllogtomakecallsortostoreasapersonalspeeddial.
Theycanalsoeditthecalllogtoremoverecords.
Thesamecalllogisalsousediftheuserlogsintoone-XPortalforIPOffice.
Thecentralizedcalllogmoveswiththeuseriftheylogonandofffromdifferentphones.
Thisincludesiftheyhotdeskwithinanetwork.
ForaServerEditionnetwork,thesesettingscanbeconfiguredatthenetworklevelandarethenautomaticallyreplicatedintheconfigurationofallsystemsinthenetwork.
Theycanonlybeseenandeditedattheindividualsystemconfigurationlevelifrecordconsolidationisswitchedoff.
CentralizedCallLog:Default=SystemDefault(On)Thissettingallowstheuseofcentralizedcallloggingtobeenabledordisabledonaperuserbasis.
ThedefaultistomatchthesystemsettingDefaultCentralizedCallLogOn(System|Telephony|CallLog).
TheotheroptionsareOnorOfffortheindividualuser.
Ifoffisselected,thecalllogshownontheusersphoneisthelocalcalllogstoredbythephone.
Deleterecordsafter(hours:minutes):Default=00:00(Never).
Ifatimeperiodisset,recordsintheuser'scalllogareautomaticallydeletedafterthisperiod.
LogMissedHuntGroupCalls:Default=Off.
Bydefault,huntgroupcallsarenotincludedinanyuser'scentralizedcalllogunlessansweredbytheuser.
Ifthisoptionisselected,aseparatecalllogiskeptforeachhuntgroupofcallsthatarenotansweredbyanyone.
Itincludeshuntgroupcallsthatgotovoicemail.
Ifmissedhuntgroupcallsarealsobeinglogged,thesystemstoresupto10callrecordsforeachhuntgroup.
Whenthislimitisreached,newcallrecordsreplacetheoldestrecord.
Withintheusercalllogsetting(User|Telephony|CallLog),thelistofhuntgroupsallowsselectionofwhichhuntgroups'missedcallrecordsshouldbedisplayedaspartoftheuser'scentralizedcalllog.
RelatedLinksEdituser—Telephonyonpage39Edituser—TelephonyTUIfielddescriptionsNavigation:CallManagement>Users>Edit>Telephony>TUIFeaturesMenuControlsUserSetting:Default=SameasSystemWhensettoCustom,theFeaturesMenulistisenabled.
Userspage46IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comFeaturesMenu:Default=OnWhensettooff,TUIfeaturemenusarenotavailable.
Whensettoon,youcanselecttoturnindividualfeaturemenusofforon.
Thefollowingfeaturemenusarelisted:BasicCallFunctions(TransfertoMobile,Pickup,Park)AdvancedCallFunctions(DoNotDisturb,DNSExceptions,AccountCode)ForwardingHotDeskFunctionsPasscodeChangePhoneLockSelfAdministrationVoicemailControlsForinformationontelephonyfeatures,seetheIPOfficeProductDescription.
RelatedLinksEdituser—Telephonyonpage39Edituser—ShortCodesfielddescriptionsNavigation:CallManagement>Users>Edit>ShortCodesShortcodesenteredinthislistcanonlybedialedbytheuser.
Theywilloverrideanymatchinguserrightsorsystemshortcode.
SeeShortCodesfordetails.
UserandUserRightsshortcodesareonlyappliedtonumbersdialedbythatuser.
Forexampletheyarenotappliedtocallsforwardedviatheuser.
Warning:Userdialingofemergencynumbersmustnotbeblockedbytheadditionofshortcodes.
Ifshortcodesareadded,theusersabilitytodialemergencynumbersmustbetestedandmaintained.
AlocksymbolindicatesthatthesettingcanalsobesetandlockedwithinasetofuserrightswithwhichtheuserisassociatedusingtheWorkingHourUserRightsandOutofHoursUserRightssettings.
Theuserrightsappliedcanbecontrolledbyatimeprofileselectedastheuser'sWorkingHoursTimeProfilesetting.
TheeffectoftheuserrightscanbedisplayedusingtheUserRightsViewcontrol.
ShortcodescanbeaddedusingtheAddbutton.
*FWDShortcodesofthisformareinsertedbythesystem.
TheyareusedinconjunctionwiththeUser|Forwardingsettingstorememberpreviouslyusedforwardingnumbers.
Theycanbeaccessedonthattabbyusingthedrop-downselectorontheforwardingfields.
*DCPShortcodesofthisformareofteninsertedbythesystem.
Theyareusedbysomephonetypestocontainsettingsrelatingtofunctionssuchasringvolumeandautoanswer.
Deletingsuchshortcodeswillcauserelatedphonesettingstoreturntotheirdefaults.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode47Commentsonthisdocumentinfodev@avaya.
com*DCP/Dial/8xxxxxxx,0,1,1,0/0Forsystem'swithTCMphoneports,whenaphoneisfirstconnectedtotheport,thebuttonprogrammingoftheassociateduserisoverwrittenwiththedefaultbuttonprogrammingappropriateforthephonemodel.
Addingtheaboveshortcodepreventsthatbehaviorifnotrequired,forexampleifapre-builtconfigurationincludinguserbuttonprogrammingisaddedtothesystembeforetheconnectionofphones.
RelatedLinksEdituseronpage30Edituser—ForwardingfielddescriptionsNavigation:CallManagement>Users>Edit>ForwardingUsethispagetocheckandadjustauser'scallforwardingandfollowmesettings.
FollowMeisintendedforusewhentheuserispresenttoanswercallsbutforsomereasonisworkingatanotherextension.
Forexample;temporarilysittingatacolleague'sdeskorinanotherofficeormeetingroom.
Asauser,youwoulduseFollowMeinsteadofHot-Deskingifyoudon'thavealogincodeoryoudon'twanttointerruptyoucolleaguealsoreceivingtheirowncalls.
Multipleuserscanusefollowmetothesamephone.
Forwardingisintendedforusewhen,forsomereason,theuserisunabletoansweracall.
Theymaybebusyonothercalls,unavailableorsimplydon'tanswer.
Callsmaybeforwardedtointernalor,subjecttotheuser'scallbarringcontrols,externalnumbers.
Tobarauserfromforwardingcallstoanexternalnumber,theInhibitOff-SwitchForward/Transfers(User|Telephony|SupervisorSettings)optionshouldbeselected.
TobarallusersfromforwardingcallstoexternalnumberstheInhibitOff-SwitchForward/Transfers(System|Telephony|Telephony)optionshouldbeselected.
Notethatanaloglinesdoenotprovidecallprogresssignalling.
Thereforecallsforwardedoff-switchviaananaloglinearetreatedasansweredandarenotrecalled.
Onceacallhasbeenforwardedtoaninternaldestination,itwillignoreanyfurtherForwardNoAnswerorForwardonBusysettingsbutmayfollowadditionalForwardUnconditionalsettings.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsFollowMeNumber:Default=Blank.
Range=Internalextensionnumber.
Redirectstheuser'scallstotheinternalextensionnumberentered.
Iftheredirectedcallreceivesbusyorisnotanswered,itfollowstheuser'sforwardingandorvoicemailsettingsasifithadbeenpresentedtotheirnormalextension.
Whenauserhasfollowmeinuse,theirnormalextensionwillgivealternatedialtonewhenoffhook.
ForfurtherdetailsseeFollowMe.
CallstargetinglongestwaitingtypehuntgroupsignoreFollowMe.
Callstriggeredbyactionsattheuser'soriginalextension,forexamplevoicemailringback,ignoreFollowMe.
Park,holdandtransferreturncallswillgototheextensionatwhichtheuserinitiatedthepark,holdortransferaction.
Userspage48IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comForwardUnconditional:Default=OffThisoption,whencheckedandaForwardNumberisalsoset,forwardsallexternalcallsimmediately.
Additionaloptionsallowthisforwardingtoalsobeappliedtointernalcallsandtohuntgroupcallsifrequired.
UsingFollowMeoverridesForwardUnconditional.
Whenauserhasforwardunconditionalinuse,theirnormalextensionwillgivealternatedialtonewhenoffhook.
Ifthedestinationisaninternaluseronthesamesystem,theyareabletotransfercallsbacktotheuser,overridingtheForwardUnconditional.
ToVoicemail:Default=Off.
Ifselectedandforwardunconditionalisenabled,callsareforwardedtotheuser'svoicemailmailbox.
TheForwardNumberandForwardHuntGroupCallssettingsarenotused.
Thisoptionisnotavailableifthesystem'sVoicemailTypeissettoNone.
1400,1600,9500and9600Seriesphoneuserscanselectthissettingthroughthephonemenu.
NotethatiftheuserdisablesforwardunconditionaltheToVoicemailsettingiscleared.
ForwardNumber:Default=Blank.
Range=InternalorExternalnumber.
Upto32characters.
ThisoptionsetsthedestinationnumbertowhichcallsareforwardedwhenForwardUnconditionalischecked.
Thenumbercanbeaninternalorexternalnumber.
ThisoptionisalsousedforForwardonBusyandForwardonNoAnswerifnoseparateForwardNumberissetforthosefeatures.
Ifauserforwardsacalltoahuntgroupofwhichtheyareamember,thegroupcallisnotpresentedtothembutispresentedtoothermembersofthehuntgroup.
ForwardHuntGroupCalls:Default=OffHuntgroupcalls(internalandexternal)arenotnormallypresentedtoauserwhohasforwardunconditionalactive.
Insteadtheyarepresentedtothenextavailablememberofthehuntgroup.
Thisoption,whenchecked,setsthathuntgroupcalls(internalandexternal)arealsoforwardedwhenforwardunconditionalisactive.
Thegroup'sRingTypemustbeSequentialorRotary,notCollectiveorLongestWaiting.
Thecallisforwardedfortheperioddefinedbythehuntgroup'sNoAnswerTimeafterwhichitreturnstothehuntgroupifunanswered.
Notealsothathuntgroupcallscannotbeforwardedtoanotherhuntgroup.
ForwardInternalCalls:Default=On.
Thisoption,whenchecked,setsthatinternalcallsshouldbealsobeforwardedimmediatelywhenforwardunconditionalisactive.
ForwardOnBusy:Default=OffWhencheckedandaforwardnumberisset,externalcallsareforwardedwhentheuser'sextensionisbusy.
ThenumberusediseithertheForwardNumbersetforForwardUnconditionalorifset,theseparateForwardNumbersetunderForwardOnBusy.
HavingForwardUnconditionalactiveoverridesForwardonBusy.
IftheuserhasBusyonHeldselected,ifforwardonbusyisactiveitisappliedwhentheuserisfreetoreceivecallsbutalreadyhasacallonhold.
Iftheuser'sphonehasmultiplecallappearancebuttons,thesystemwillnottreatthemasbusyuntilallthecallappearancebuttonsareinuseunlessthelastappearancebuttonhasbeenreservedforoutgoingcallsonly.
ForwardOnNoAnswer:Default=OffWhencheckedandaforwardnumberisset,callsareforwardedwhentheuserdoesnotanswerwithintheirsetNoAnswerTime(User|Telephony|CallSettings).
HavingForwardUnconditionalactiveoverridesForwardonNoAnswer.
ForwardNumber:Default=Blank.
Range=InternalorExternalnumber.
Upto32characters.
Ifset,thisnumberisusedasthedestinationforForwardOnBusyandForwardOnNoAnswerwhenon.
Ifnotset,theForwardNumbersetforForwardUnconditionalisused.
Ifauserforwardsacalltoahuntgroupofwhichtheyareamember,thegroupcallisnotpresentedtothembutispresentedtoothermembersofthehuntgroup.
ForwardInternalCalls:Default=On.
Whenchecked,thisoptionsetsthatinternalcallsshouldbealsobeforwardedwhenforwardonnoanswerorforwardonbusyisactive.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode49Commentsonthisdocumentinfodev@avaya.
comRelatedLinksEdituseronpage30Edituser—MobilityNavigation:CallManagement>Users>Edit>MobilityThesesettingsrelatetotwinningfeatureswhereauserhasamainorprimaryextensionbutalsoregularlyanswercallsatasecondaryortwinnedphone.
Thesefeaturesareintendedforasingleuser.
Theyarenotaimedattwousersansweringcallspresentedtoasingleprimaryextension.
Twinningallowsauser'scallstobepresentedtoboththeircurrentextensionandtoanothernumber.
Thesystemsupportstwomodesoftwinning:InternalMobileTwinningDestinationInternalextensionsonlyExternalnumbersonly.
SupportedinAlllocales.
*Alllocales.
LicenseRequiredNoNoUserBLFindicatorsandapplicationspeeddialssettotheprimaryuserwillindicatebusywhentheyareconnectedtoatwinnedcallincludingtwinnedcallsansweredatthemobiletwinningdestination.
DoNotDisturbandTwinningMobileTwinningSelectingDNDdisablesmobiletwinning.
InternalTwinningLoggingoutorsettingdonotdisturbattheprimarystopstwinnedcallsalertingatthesecondaryalso.
Loggingoutorsettingdonotdisturbatthesecondaryonlyaffectsthesecondary.
DoNotDisturbExceptionsListForbothtypesoftwinning,whenDNDisselected,callsfromnumbersenteredintheuser'sDoNotDisturbExceptionListarepresentedtoboththeprimaryandsecondaryphones.
RelatedLinksEdituseronpage30Mobility—InternalTwinningfielddescriptionsonpage50Mobility—MobileTwinningfielddescriptionsonpage52Mobility—InternalTwinningfielddescriptionsNavigation:CallManagement>Users>Edit>Mobility>InternalTwinningInternaltwinningcanbeusedtolinktwosystemextensionstoactasasingleextension.
TypicallythiswouldbeusedtolinkausersdeskphonewithsomeformofwirelessextensionsuchasaDECTorWiFihandset.
Userspage50IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comInternaltwinningisanexclusivearrangement,onlyonephonemaybetwinnedwithanother.
Whentwinned,oneactsastheprimaryphoneandtheotherasthesecondaryphone.
Withinternaltwinninginoperation,callstotheuser'sprimaryphonearealsopresentedtotheirtwinnedsecondaryphone.
Otheruserscannotdialthesecondaryphonedirectly.
Iftheprimaryorsecondaryphoneshavecallappearancebuttons,theyareusedforcallalerting.
Ifotherwise,callwaitingtoneisused,regardlessoftheuserscallwaitingsettings.
Ineithercase,theMaximumNumberofCallssettingapplies.
Callstoandfromthesecondaryphonearepresentedwiththenameandnumbersettingsoftheprimary.
Thetwinningusercantransfercallsbetweentheprimaryandsecondaryphones.
Loggingoutorsettingdonotdisturbattheprimarystopstwinnedcallsalertingatthesecondaryalso.
Loggingoutorsettingdonotdisturbatthesecondaryonlyaffectsthesecondary.
Userbuttonssettomonitorthestatusoftheprimaryalsoreflectthestatusofthesecondary.
Dependingonthesecondaryphonetype,callsalertingatthesecondarybutthenansweredattheprimarymaystillbeloggedinthesecondary'scalllog.
Thisoccursifthecalllogisafunctionofthephoneratherthanthesystem.
CallalertingatthesecondaryphoneignoringanyRingDelaysettingsappliedtotheappearancebuttonbeingusedattheprimaryphone.
TheonlyexceptionisbuttonssettoNoRing,inwhichcasecallsarenottwinned.
Thefollowingappliestointernaltwinnedextensions:IfusingaT3,1400,1600,9500or9600Seriesphoneasthesecondaryextension:Thesecondaryextension'sdirectory/contactsfunctionsaccesstheprimaryuser'sCentralizedPersonalDirectoryrecordsinadditiontotheCentralizedSystemDirectory.
Thesecondaryextension'scallLog/callListfunctionsaccesstheprimaryuser'sCentralizedCallLog.
Thesecondaryextension'sredialfunctionusestheprimaryusersCentralizedCallLog.
Note:Thelistmodeorsinglenumbermodesettingislocaltothephone.
Itisalsoshownon3700SeriesphonesonaDECTR4systeminstalledusingsystemprovisioning.
Forallphonetypes,changingthefollowingsettingsfromeithertheprimaryorsecondaryextension,willapplythesettingtotheprimaryuser.
Thisapplieswhetherusingashortcode,programmablebuttonorphonemenu.
Thestatusofthefunctionwillbeindicatedonbothextensionsifsupportedbytheextensiontype.
Forwardingsettings.
Groupmembershipstatusandgroupservicestatus.
Voicemailon/off.
DoNotDisturbon/offandDNDExceptionsAdd/Delete.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode51Commentsonthisdocumentinfodev@avaya.
comConfigurationSettingsInternalTwinning:Selectthisoptiontoenableinternaltwinningforauser.
InternalTwinningcannotbeselectedforauseriftheyalreadyhaveMobilityFeaturesselected.
TwinnedHandset:Default=Blank.
Forinternaltwinning,thedrop-downlistcanbeusedtoselectanavailableuserasthetwinnedcallsdestination.
Usersnotdisplayedinthelistarealreadytwinnedwithanotheruser.
Ifthelistisgrayedout,theuserisatwinningdestinationandtheprimarytowhichtheyaretwinnedisdisplayed.
Thesecondaryphonemustbeonthesamesystem.
MaximumNumberofCalls:Default=1.
Ifsettoone,wheneithertheprimaryorsecondaryphoneareinuse,anyadditionalincomingcallreceivesbusytreatment.
Ifsettotwo,wheneitherphoneisinuse,itreceivescallwaitingindicationforanysecondcall.
Anyfurthercallsabovetworeceivebusytreatment.
TwinBridgeAppearances:Default=Off.
Bydefaultonlycallsalertingontheprimaryphone'scallappearancebuttonsalsoalertatthesecondary.
Whenthisoptionisenabled,callsalertingonabridgedappearancebuttonattheprimarycanalsoalertatthesecondary.
TwinCoverageAppearances:Default=Off.
Bydefaultonlycallsalertingontheprimaryphone'scallappearancebuttonsalsoalertatthesecondary.
Whenthisoptionisenabled,callsalertingonacoverageappearancebuttonattheprimarycanalsoalertatthesecondary.
TwinLineAppearances:Default=Off.
Bydefaultonlycallsalertingontheprimaryphone'scallappearancebuttonsalsoalertatthesecondary.
Whenthisoptionisenabled,callsalertingonalineappearancebuttonattheprimarycanalsoalertatthesecondary.
RelatedLinksEdituser—Mobilityonpage50Mobility—MobileTwinningfielddescriptionsNavigation:CallManagement>Users>Edit>Mobility>MobileTwinningThismethodoftwinningcanbeusedwithexternalnumbers.
Callsroutedtothesecondaryremainundercontrolofthesystemandcanbepulledbacktotheprimaryifrequired.
Ifeitherlegofanalertingtwinnedcallisanswered,theotherlegisended.
Anumberofcontrolsareavailableinadditiontothoseonthistab.
ButtonProgrammingActionsTheEmulation|Twinningactioncanbeusedtocontroluseofmobiletwinning.
Setontheprimaryextension,whenthatextensionisidlethebuttoncanbeusedtosetthetwinningdestinationandtoswitchtwinningusageon/off.
Whenatwinnedcallhasbeenansweredatthetwinneddestination,thebuttoncanbeusedtoretrievethecallattheprimaryextension.
MobileTwinningHandoverWhenonacallontheprimaryextension,pressingtheTwinningbuttonwillmakeanunassistedtransfertothetwinningdestination.
Thisfeaturecanbeusedeveniftheuser'sMobileTwinningsettingwasnotenabled.
Duringthetransferprocessthebuttonwillwink.
Pressingthetwinningbuttonagainwillhaltthetransferattemptandreconnectthecallattheprimaryextension.
Userspage52IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comThetransfermayreturnifitcannotconnecttothetwinningdestinationorisunansweredwithintheuser'sconfiguredTransferReturnTime(iftheuserhasnoTransferReturnTimeconfigured,aenforcedtimeof15secondsisused).
ShortCodeFeaturesThefollowingshortcodeactionsareavailableforusewithmobiletwinning.
SetMobileTwinningNumber.
SetMobileTwinningOn.
SetMobileTwinningOff.
MobileTwinnedCallPickup.
CallerIDTheoptionsontheSystem|TwinningtabcanbeusedtocontrolwhichcallerIDissentwithcallssenttothetwinneddestination.
Theuseofthoseoptionsmayberestrictedbythetrunktypecarryingthetwinnedcallandtheservicesprovidedbythelineprovider.
Mobiletwinningisonlyappliedtonormalcalls.
Itisnotappliedto:Intercom,dialdirectandpagecalls.
Callsalertingonlineappearance,bridgedappearanceandcallcoveragebuttons.
Returningheld,returningparked,returningtransferredandautomaticcallbackcalls.
Followmecalls.
Forwardedcallsexceptiftheuser'sForwardedCallsEligibleforMobileTwinningsettingisenabled.
Huntgroupcallsexceptiftheuser'sHuntGroupCallsEligibleforMobileTwinningsettingisenabled.
Additionalcallswhentheprimaryextensionisactiveonacallorthetwinningdestinationhasaconnectedtwinnedcall.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsMobilityFeatures:Ifenabledthisoptionallowsanyofthemobilityfeaturestobeenabledfortheuser.
Thisissubjecttolicenserequirementsofthesystemsoftwarerelease.
ForsystemsbeingupgradedtoRelease4.
2whereusershavebeenpreviouslyenabledforMobileTwinning,thisoptionwillbeoffbydefault.
Thiswilldisablestheuser'smobiletwinninguntiltheirMobilityFeaturesoptionisalsoenabled.
ForRelease6.
0,thisoptioncanbeenabledforuserswhoseProfileissettoTeleworkerorPowerUser.
ForsystemsupgradedtoRelease6.
0withexistingUMSWebServicelicenses,thoselicensescanbeusedwithuserswhoseProfileissettoBasicUser.
mobilityfeaturesareenabledforallusersbytheEssentialEditionsystemlicense.
MobileTwinning:Ifselected,theuserisenableformobiletwinning.
TheusercancontrolthisoptionthroughaTwinningprogrammablebuttonontheiraphone.
Foruser'ssetupforone-XMobileClient,changestotheirMobileTwinningstatusmadethroughthesystemconfigurationorusingaTwinningbuttonarenotreflectedinthestatusoftheExtensiontoCellulariconontheirmobileclient.
However,changestotheExtensiontoCellularstatusmadefromthemobileclientarereflectedbytheMobileTwinningfieldinthesystemconfiguration.
EdituserJuly2015IPOfficeWebManagerforServerEditionandStandardMode53Commentsonthisdocumentinfodev@avaya.
comTherefore,forone-XMobileClientusers,itisrecommendedthattheycontroltheirMobileTwinningstatusthroughtheone-XMobileClientratherthanthroughaTwinningbutton.
TwinnedMobileNumber:Default=Blank.
Thisfieldsetstheexternaldestinationnumberformobiletwinnedcalls.
Itissubjecttonormalshortcodeprocessingandshouldincludeanyexternaldialingprefixifnecessary.
ForusersofMobileCallControl,thenumberinthisfieldisusedtomatchtheuserssettingtotheincomingCLI.
TwinningTimeProfile:Default=(Anytime)Thisfieldallowsselectionofatimeprofileduringwhichmobiletwinningwillbeused.
MobileDialDelay:Default=2secondsThissettingcontrolshowlongcallsshouldringattheuser'sprimaryextensionbeforealsobeingroutedtoringatthetwinningdestinationnumber.
Thissettingmaybeusedattheuser'schoice,howeveritmayalsobeanecessarycontrol.
Forexample,ifthetwinningnumberisamobiledevicethathasbeenswitchedoff,themobileserviceprovidermayimmediatelyanswerthecallwiththeirownvoicemailservice.
Thiswouldcreateascenariowheretheuser'sprimaryextensiondoesnotringorringonlybriefly.
MobileAnswerGuard:Default=0(Off).
Range=0to99seconds.
Thiscontrolcanbeusedinsituationswherecallssenttothetwinneddestinationareautomaticallyansweredbyavoicemailserviceorautomaticmessageifthetwinneddeviceisnotavailable.
IfatwinnedcallisansweredbeforetheMobileAnswerGuardexpires,thesystemwilldropthecalltothetwin.
Huntgroupcallseligibleformobiletwinning:Default=OffThissettingcontrolswhetherhuntgroupcallsringingtheuser'sprimaryextensionshouldalsobepresentedtothemobiletwinningnumber.
Forwardedcallseligibleformobiletwinning:Default=OffThissettingcontrolswhethercallsforwardedtotheuser'sprimaryextensionshouldalsobepresentedtothemobiletwinningnumber.
TwinWhenLoggedOut:Default=Off.
Ifenabled,iftheuserlogsofftheirprimaryextension,callstothatextensionwillstillalertattheirtwinneddeviceratherthangoingimmediatelytovoicemailorbusy.
Whenloggedoutbuttwinned,MobileDialDelayisnotapplied.
Huntgroupcalls(alltypes)willbetwinnedifHuntgroupcallseligibleformobiletwinningisenabled.
Whenthisisthecasetheuser'sidletimeisresetforeachexternallytwinnedcallanswered.
Notethatcallstwinnedoveranalogandanalogemulationtrunksareautomaticallytreatedasanswered.
Whentheuser'sMobileTimeProfile,ifconfigured,isnotactivetheywillnotgettwinningcalls.
Callswillbetreatedthesameastheuserwasloggedoutuserwithnotwinning.
CallbackcallsinitiatedbytheuserwillmaturetotheTwinnedMobileNumber.
ItwillalsobepossibletoinitiateAutomaticCallbacktotheuserwithexternaltwinningandtheirbusy/freestatewillbetrackedforallcallsviathesystem.
AnyBridgedAppearancesettotheuserwillnotalert.
Coverageappearancebuttonsfortheuserwillcontinuetooperate.
TheBLF/userbuttonstatusshownforaloggedoutuserwithLoggedOffMobileTwinningisasfollows:Ifthereareanycallsalertingorinprogressthroughthesystemtothetwintheuserstatusisshownasalertingorin-useasappropriate.
Thisincludestheusershowingasbusy/in-useiftheyhavesuchacallonholdandtheyhaveBusyonHeldenabled.
Userspage54IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comIftheuserenablesDNDthroughMobileCallControlorone-XMobileclienttheirstatuswillshowasDND/busy.
Callsfromthesystemdialeddirecttotheuserstwinneddestinationratherthandirectedbytwinningfromtheirprimaryextensionwillnotchangetheuser'sstatus.
one-XMobileClient:Default=Off.
(IP500/IP500V2digitaltrunksonly)one-XMobileClientisasoftwareapplicationthatcanbeinstalledonWindowsMobileandSymbianmobilecellphones.
Itallowstheusertoaccessanumberofsystemfeatures.
MobileCallControl:Default=Off.
(IP500/IP500V2digitaltrunksonly).
Mobilecallcontrolisonlysupportedondigitaltrunks.
Itallowsauserreceivingacallontheirtwinneddevicetoaccesssystemdialtoneandthenperformdialingactionincludingmakingcallsandactivatingshortcodes.
FordetailsseeMobileCallControl.
MobileCallback:Default=Off.
(IP500/IP500V2digitaltrunksonly).
Mobilecallbackallowstheusertocallthesystemandthenhangup.
Thesystemwillthenmakeacalltotheuser'sCLIandwhenanswered,providethemwithdialtonefromthesystemtomakecalls.
RelatedLinksEdituser—Mobilityonpage50Edituser—GroupMembershipNavigation:CallManagement>Users>Edit>GroupMembershipThistabdisplaysthegroupsofwhichtheuserhasbeenmadeamember.
RelatedLinksEdituseronpage30EditUser—AdvancedNavigation:CallManagement>Users>Edit>AdvancedTheconfigurationsettingsinthissectionareaccessedbyclickingAdvancedintheEditUserwindow.
RelatedLinksUserspageonpage27AdvancedEdituser—VoiceRecordingfielddescriptionsonpage56AdvancedEdituser—DoNotDisturbfielddescriptionsonpage57AdvancedEdituser—Announcementsfielddescriptionsonpage58AdvancedEdituser—PersonalDirectoryfielddescriptionsonpage60AdvancedEdituser—SIPfielddescriptionsonpage61AdvancedEdituser—MenuProgrammingonpage62AdvancedEdituser—DialInonpage64EditUser—AdvancedJuly2015IPOfficeWebManagerforServerEditionandStandardMode55Commentsonthisdocumentinfodev@avaya.
comAdvancedEdituser—SourceNumbersonpage65AdvancedEdituser—VoiceRecordingfielddescriptionsNavigation:CallManagement>Users>Edit>Advanced>VoiceRecordingThistabisusedtoactivatetheautomaticrecordingofuser'sexternalcalls.
Therecordingofinternalcallsisalsosupported.
CallrecordingrequiresVoicemailProtobeinstalledandrunning.
Callrecordingalsorequiresavailableconferenceresourcessimilartoa3-wayconference.
Notethefollowing:CallstoandfromIPdevices,includingthoseusingDirectmedia,canberecorded.
Callsparkedorheldpauserecordinguntiltheunparkedortakenoffhold.
Recordingisstoppedif:-Userrecordingstopsifthecallistransferredtoanotheruser.
-Useraccountcoderecordingstopsifthecallistransferredtoanotheruser.
-Huntgrouprecordingstopsifthecallistransferredtoanotheruserwhoisnotamemberofthehuntgroup.
-Incomingcallrouterecordingcontinuesforthedurationofthecallonthesystem.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
FieldDescriptionAutoRecordingInboundDefault=None.
Selectwhetherautomaticrecordingofincomingcallsisenabled.
Thefieldtotherightsetswhetherjustexternal,justinternal,orbothexternalandinternalcallsareincluded.
Theoptionsare:None:Donotautomaticallyrecordcalls.
On:Recordthecallifpossible.
Ifnotpossibletorecord,allowthecalltocontinue.
Mandatory:Recordthecallifpossible.
Ifnotpossibletorecord,blockthecallandreturnbusytone.
Percentagesofcalls:Recordaselectedpercentagesofthecalls.
OutboundDefault=None.
Selectwhetherautomaticrecordingofoutgoingcallsisenabled.
Thefieldtotherightsetswhetherjustexternal,justinternal,orbothexternalandinternalcallsareincluded.
Theoptionsare:None:Donotautomaticallyrecordcalls.
On:Recordthecallifpossible.
Ifnotpossibletorecord,allowthecalltocontinue.
Tablecontinues…Userspage56IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comFieldDescriptionMandatory:Recordthecallifpossible.
Ifnotpossibletorecord,blockthecallandreturnbusytone.
Percentagesofcalls:Recordaselectedpercentagesofthecalls.
DestinationDefault=None.
Setsthedestinationforautomaticallytriggeredrecordings.
Theoptionsare:VoiceRecordingLibrary:ThisoptionssetthedestinationfortherecordingtobeaVRLfolderonthevoicemailserver.
TheContactStoreapplicationpollsthatfolderandcollectswaitingrecordingswhichitthenplacesinitsownarchive.
RecordingisstilldonebyVoicemailPro.
VoiceRecordingLibraryAuthenticated:ThisoptionissimilartoVoiceRecordingLibraryabovebutinstructsthevoicemailservertocreateanauthenticatedrecording.
Ifthefilecontentsarechanged,thefileisinvalidatedthoughitcanstillbeplayed.
TimeProfileDefault=None.
(Anytime).
Usedtoselectatimeprofileduringwhichautomaticcallrecordingofincomingcallsisapplied.
Ifnoprofileisselected,automaticrecordingofincomingcallsisactiveatalltimes.
ManualRecordingDestinationDefault=None.
Setsthedestinationforautomaticallytriggeredrecordings.
Theoptionsare:VoiceRecordingLibrary:ThisoptionssetthedestinationfortherecordingtobeaVRLfolderonthevoicemailserver.
TheContactStoreapplicationpollsthatfolderandcollectswaitingrecordingswhichitthenplacesinitsownarchive.
RecordingisstilldonebyVoicemailPro.
VoiceRecordingLibraryAuthenticated:ThisoptionissimilartoVoiceRecordingLibraryabovebutinstructsthevoicemailservertocreateanauthenticatedrecording.
Ifthefilecontentsarechanged,thefileisinvalidatedthoughitcanstillbeplayed.
RelatedLinksEditUser—Advancedonpage55AdvancedEdituser—DoNotDisturbfielddescriptionsNavigation:CallManagement>Users>Edit>Advanced>DoNotDisturbDonotdisturbpreventstheuserfromreceivinghuntgroupandpagecalls.
Directcallershearbusytoneoraredivertedtovoicemailifavailable.
Itoverridesanycallforwarding,followmeandcallcoveragesettings.
Asetofexceptionnumberscanbeaddedtolistnumbersfromwhichtheuserstillwantstobeabletoreceivecallswhentheyhavedonotdisturbinuse.
SeeDoNotDisturbintheTelephoneFeaturessectionforfulldetailsofDoNotDisturboperation.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
EditUser—AdvancedJuly2015IPOfficeWebManagerforServerEditionandStandardMode57Commentsonthisdocumentinfodev@avaya.
comConfigurationSettingsDoNotDisturb:Default=OffWhencheckedtheuser'sextensionisconsideredbusy,exceptforcallscomingfromsourceslistedintheirDoNotDisturbExceptionList.
Whenauserhasdonotdisturbinuse,theirnormalextensionwillgivealternatedialtonewhenoffhook.
UserswithDNDonareindicatedas'busy'onanyBLFindicatorssettothatuser.
DoNotDisturbExceptionList:Default=BlankThisisthelistoftelephonenumbersthatarestillallowedthroughwhenDoNotDisturbisset.
Forexamplethiscouldbeanassistantoranexpectedphonecall.
Internalextensionnumbersorexternaltelephonenumberscanbeentered.
Ifyouwishtoaddarangeofnumbers,youcaneitherentereachnumberseparatelyormakeuseofthewildcards"N"and"X"inthenumber.
Forexample,toallowallnumbersfrom7325551000to7325551099,theDNDExceptionnumbercanbeenteredaseither73255510XXor73255510N.
Notethatthislistisonlyappliedtodirectcallstotheuser.
CallstoahuntgroupofwhichtheuserisamemberdonotusetheDoNotDisturbExceptionslist.
RelatedLinksEditUser—Advancedonpage55AdvancedEdituser—AnnouncementsfielddescriptionsNavigation:CallManagement>Users>Edit>Advanced>AnnouncementsAnnouncementsareplayedtocallerswaitingtobeanswered.
Thisincludescallersbeingpresentedtohuntgroupmembers,ie.
ringing,andcallersqueuedforpresentation.
ThesystemsupportsannouncementsusingVoicemailProorEmbeddedVoicemail.
Ifnovoicemailchannelisavailableforanannouncement,theannouncementisnotplayed.
Inconjunctionwith,thesystemallowsanumberofvoicemailchannelstobereservedforannouncements.
SeeSystem|Voicemail.
WithVoicemailPro,theannouncementcanbereplacedbytheactionspecifiedinaQueued(1stannouncement)orStillQueued(2ndannouncement)startpointcallflow.
RefertotheVoicemailProInstallationandMaintenancedocumentationfordetails.
Callscanbeansweredduringtheannouncement.
Ifitisamandatoryrequirementthatannouncementsshouldbeheardbeforeacallisanswered,thenaVoicemailProcallflowshouldbeusedbeforethecallispresented.
Warning:CallBillingandLoggingNotethatacallbecomesconnectedwhenthefirstannouncementisplayedtoit.
Thatconnectedstateissignaledtothecallproviderwhomaystartbillingatthatpoint.
ThecallwillalsoberecordedasansweredwithintheSMDRoutputoncethefirstannouncementisplayed.
Ifacallisrerouted,forexampleforwarded,theannouncementplanoftheoriginaluserisstillapplieduntilthecallisanswered.
Theexceptioniscallsreroutedtoahuntgroupatwhichpointthehuntgroupannouncementsettingsareapplied.
Forannouncementstobeusedeffectively,eithertheuser'snoanswertimemustbeextendedbeyondthedefault15secondsorVoicemailOnshouldbedeselected.
RecordingAnnouncementsUserspage58IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comVoicemailProThereisnomechanismwithinthetelephonyuserinterfaces(TUI)torecorduserannouncements.
Toprovidecustomannouncements,userqueuedandstillqueuedstartpointsmustbeconfiguredwithVoicemailProwiththerequiredpromptsplayedbyagenericaction.
EmbeddedVoicemailEmbeddedVoicemaildoesnotincludeanydefaultannouncementormethodforrecordinganannouncement.
TheRecordMessageshortcodefeatureisprovidedtoallowtherecordingofannouncements.
Thetelephonenumberfieldofshortcodesusingthisfeaturerequirestheextensionnumberfollowedbyeither".
1"forannouncement1or".
2"forannouncement2.
Forexample,forextensionnumber300,theshortcodes*91N#|RecordMessage|N".
1"and*92N#|RecordMessage|N".
2"couldbeusedtoallowrecordingoftheannouncementsbydialing*91300#and*92300#.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsAnnouncementsOn:Default=Off.
Thissettingenablesordisablesannouncements.
Waitbefore1stannouncement:Default=10seconds.
Range=0to9999seconds.
Thissettingsetsthetimedelayfromthecallspresentation,afterwhichthefirstannouncementshouldbeplayedtothecaller.
Flagcallasanswered:Default=Off.
ThissettingisusedbytheCCCandCBCapplications.
BydefaulttheydonotregardedacallasanswereduntilithasbeenansweredbyapersonorbyaVoicemailProactionwithFlagcallasansweredselected.
Thissettingallowscallstobemarkedasansweredoncethecallerhasheardthefirstannouncement.
ThissettingisnotusedbytheCustomerCallReporterapplication.
Warning:CallBillingandLoggingNotethatacallbecomesconnectedwhenthefirstannouncementisplayedtoit.
Thatconnectedstateissignaledtothecallproviderwhomaystartbillingatthatpoint.
ThecallwillalsoberecordedasansweredwithintheSMDRoutputoncethefirstannouncementisplayed.
Postannouncementtone:Default=Musiconhold.
Followingthefirstannouncement,youcanselectwhetherthecallershouldhearMusiconHold,RingingorSilenceuntilansweredorplayedanotherannouncement.
2ndAnnouncement:Default=On.
Ifselected,asecondannouncementcanbeplayedtothecalleriftheyhavestillnotbeenanswered.
Waitbefore2ndannouncement:Default=20seconds.
Range=0to9999seconds.
Thissettingsetsthewaitbetweenthe1standthe2ndannouncement.
Repeatlastannouncement:Default=On.
Ifselected,thelastannouncementplayedtothecallerisrepeateduntiltheyareansweredorhang-up.
Waitbeforerepeat:Default=20seconds.
Range=0to9999seconds.
IfRepeatlastannouncementisselected,thissettingsetsisappliedbetweeneachrepeatofthelastannouncement.
RelatedLinksEditUser—Advancedonpage55EditUser—AdvancedJuly2015IPOfficeWebManagerforServerEditionandStandardMode59Commentsonthisdocumentinfodev@avaya.
comAdvancedEdituser—PersonalDirectoryfielddescriptionsNavigation:CallManagement>Users>Edit>Advanced>PersonalDirectoryEachuserisabletohaveupto100personaldirectoryrecords,uptotheoverallsystemlimitasfollows:IPOfficeTotalUserDirectoryRecordsServerEdition10800IP500/IP500V210800Theserecordsareusedasfollows:WhenusingETR,M-Series,T-Series,T3,1400,1600,9500or9600Seriesphones,theuserisabletoviewandcalltheirpersonaldirectorynumbers.
Whenusinga1400,1600,9500or9600Seriesphone,theuserisalsoabletoeditandaddpersonaldirectoryrecords.
IftheuserhotdeskstoaT3,1400,1600,9500or9600Seriesphoneonanothersysteminamulti-sitenetwork,theycanstillaccesstheirpersonaldirectory.
Usersareabletoviewandedittheirpersonaldirectorythroughtheirphone.
Directoryrecordsareusedfortwotypesoffunction:DirectoryDialingDirectorynumbersaredisplayedbyuserapplicationssuchasSoftConsole.
DirectorynumbersareviewablethroughtheDirfunctiononmanyAvayaphones(ContactsorHistory).
Theyallowtheusertoselectthenumbertodialbyname.
Thedirectorywillalsocontainthenamesandnumbersofusersandhuntgroupsonthesystem.
TheDirfunctiongroupsdirectoryrecordsshowntothephoneuserintothefollowingcategories.
Dependingonthephone,theusermaybeabletoselectthecategorycurrentlydisplayed.
Insomescenarios,thecategoriesdisplayedmaybelimitedtothosesupportedforthefunctionbeingperformedbytheuser:ExternalDirectoryrecordsfromthesystemconfiguration.
ThisincludesHTTPandLDAPimportedrecords.
GroupsGroupsonthesystem.
Ifthesystemisinamulti-sitenetwork,itwillalsoincludegroupsonothersystemsinthenetwork.
Forpre-Release5systems,thisfeaturerequiresthesystemstohaveAdvancedSmallCommunityNetworkinglicenses.
UsersorIndexUsersonthesystem.
Ifthesystemisinamulti-sitenetworkitwillalsoincludeusersonothersystemsinthenetwork.
Forpre-Release5systems,thisfeaturerequiresthesystemstohaveAdvancedSmallCommunityNetworkinglicenses.
PersonalAvailableonT3,T3IP,1400,1600,9500and9600Seriesphones.
Thesearetheuser'spersonaldirectoryrecordsstoredwithinthesystemconfiguration.
SpeedDialingOnM-SeriesandT-Seriesphones,aSpeedDialbuttonordialingFeature0canbeusedtoaccesspersonaldirectoryrecordswithanindexnumber.
Personal:DialFeature0followedby*andthe2-digitindexnumberintherange01to99.
System:DialFeature0followedby3-digitindexnumberintherange001to999.
Userspage60IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comTheSpeedDialshortcodefeaturecanalsobeusedtoaccessadirectoryspeeddialusingitsindexnumberfromanytypeofphone.
CallerNameMatchingDirectoryrecordsarealsousedtoassociateanamewiththediallednumberonoutgoingcallsorthereceivedCLIonincomingcalls.
Whennamematchingisbeingdone,amatchintheuser'spersonaldirectoryoverridesanymatchinthesystemdirectory.
Notethatsomeuserapplicationsalsohavetheirownuserdirectory.
SoftConsoleapplicationshavetheirownuserdirectorieswhicharealsousedbytheapplicationsnamematching.
Matchesintheapplicationdirectorymayleadtotheapplicationdisplayingadifferentnamefromthatshownonthephone.
Namematchingisnotperformedwhenanameissuppliedwiththeincomingcall,forexampleQSIGtrunks.
OnSIPtrunkstheuseofthenamematchingorthenamesuppliedbythetrunkcanbeselectedusingtheDefaultNamePrioritysetting(System|Telephony|Telephony).
ThissettingcanalsobeadjustedonindividualSIPlinestooverridethesystemsetting.
DirectorynamematchingisnotsupportedforDECThandsets.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsIndex:Range=01to99orNone.
ThisvalueisusedwithpersonalspeeddialssetanddialedfromMandT-Seriesphones.
Thevaluecanbechangedbuteachvaluecanonlybeappliedtoonedirectoryrecordatanytime.
SettingthevaluetoNonemakesthespeeddialinaccessiblefromMandT-Seriesphones,howeveritmaystillbeaccessiblefromthedirectoryfunctionsofotherphonesandapplications.
TheSpeedDialshortcodefeaturecanbeusedtocreateshortcodestodialthenumberstoredwithaspecificindexvalue.
Name:Range=Upto31characters.
Enterthetexttobeusedtoidentifythenumber.
Number:Range=Upto31digitsplus*and#.
Enterthenumber,withoutspaces,tobedialed.
Wildcardsarenotsupportedinuserpersonaldirectoryrecords.
Notethatifthesystemhasbeenconfiguredtouseanexternaldialingprefix,thatprefixshouldbeaddedtodirectorynumbers.
RelatedLinksEditUser—Advancedonpage55AdvancedEdituser—SIPfielddescriptionsNavigation:CallManagement>Users>Edit>Advanced>SIPThistabisavailablewhenaSIPtrunkwithaSIPURIrecordhasbeenaddedtotheconfiguration.
ItisalsoavailablewhenanH.
323trunksettoIPOfficeSCNorIPOfficeSCN-Fallbackhasbeenaddedtotheconfiguration.
VariousfieldswithintheURIsettingsusedbySIPtrunkscanbesettoUseInternalData.
Whenthatisthecase,thevaluesfromthistabareusedinsertedintotheURIwhentheusermakesorreceivesaSIPcall.
Withinamulti-sitenetwork,thatincludescallswhichbreakoutusingaSIPtrunkonanothersystemwithinthenetwork.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
EditUser—AdvancedJuly2015IPOfficeWebManagerforServerEditionandStandardMode61Commentsonthisdocumentinfodev@avaya.
comConfigurationSettingsSIPName:Default=BlankonVoicemailtab/Extensionnumberonothertabs.
ThevaluefromthisfieldisusedwhentheFromfieldoftheSIPURIbeingusedforaSIPcallissettoUseInternalData.
SIPDisplayName(Alias):Default=BlankonVoicemailtab/Nameonothertabs.
ThevaluefromthisfieldisusedwhentheDisplayNamefieldoftheSIPURIbeingusedforaSIPcallissettoUseInternalData.
Contact:Default=BlankonVoicemailtab/Extensionnumberonothertabs.
ThevaluefromthisfieldisusedwhentheContactfieldoftheSIPURIbeingusedforaSIPcallissettoUseInternalData.
Anonymous:Default=OnonVoicemailtab/Offonothertabs.
IftheFromfieldintheSIPURIissettoUseInternalData,selectingthisoptioninsertsAnonymousintothatfieldratherthantheSIPNamesetabove.
RelatedLinksEditUser—Advancedonpage55AdvancedEdituser—MenuProgrammingNavigation:CallManagement>Users>Edit>Advanced>MenuProgrammingThistabisusedtosetandlocktheuser'sprogrammablebuttonset.
WhenApplyUserRightsvalueisselected,thetaboperatesinthesamemannerastheUser|MenuProgrammingtab.
ForaServerEditionnetwork,thesesettingscanbeconfiguredatthenetworklevelandarethenautomaticallyreplicatedintheconfigurationofallsystemsinthenetwork.
Theycanonlybeseenandeditedattheindividualsystemconfigurationlevelifrecordconsolidationisswitchedoff.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
RelatedLinksEditUser—Advancedonpage55MenuProgramming—T3Telephonyonpage62MenuProgramming—HuntGrouponpage63MenuProgramming—4400/6400onpage64MenuProgramming—T3TelephonyNavigation:CallManagement>Users>Edit>Advanced>MenuProgramming>T3TelephonyThesesettingsareappliedtotheuserwhentheyareusingaT3phone.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
Userspage62IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comConfigurationSettingsThirdPartyForwardingAvayaT3phoneuserscanbegivenmenuoptionstochangetheforwardingsettingsofotherusers.
Inadditiontothefollowingcontrols,thisfunctionalityisprotectedbytheforwardinguser'slogincode.
AllowThirdPartyForwarding:Default=OffSetswhetherthisusercanchangetheforwardingsettingsofotherusers.
ProtectfromThirdPartyForwarding:Default=OffSetswhetherthisuser'sforwardingsettingscanbechangedbyotherusers.
AdviceofChargeDisplayCharges:Default=On.
ThissettingisusedtocontrolwhethertheuserseesISDNAOCinformationwhenusingaT3phone.
AllowSelfAdminister:Default=Off.
Ifselected,thisoptionallowstheusertoself-administerbuttonprogramming.
RelatedLinksAdvancedEdituser—MenuProgrammingonpage62MenuProgramming—HuntGroupNavigation:CallManagement>Users>Edit>Advanced>MenuProgramming>HuntGroupAvayaT3,1400,1600,9500and9600Seriesphoneuserscancontrolvarioussettingsforselectedhuntgroups.
Thesesettingsarealsousedforone-XPortalforIPOffice.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsCanChangeMembership:Default=OffThislistshowsthehuntgroupsofwhichtheuserisamember.
Upto10ofthesegroupscanbechecked;thosegroupandtheuserscurrentmembershipstatusarethendisplayedonthephone.
Theusercanchangetheirmembershipstatusthroughthephone'smenus.
T3SeriesPhones:Theselectedhuntgroupsandtheuser'scurrentmembershipstatusaredisplayedontheT3phonesstatusdisplay.
Thatdisplaycanbeusedtochangethestatus.
CanChangeServiceStatus:Default=OffThislistshowsallthehuntgroupsonthesystem.
Upto10ofthesegroupscanbechecked.
T3SeriesPhones:TheuseristhenabletoviewandchangetheservicestatusofthecheckedgroupsthroughtheirT3phonesmenus(Menu|GroupState).
InadditiontochangingthestatusoftheindividualhuntgroupsdisplayedviaMenu|GroupState,themenualsodisplaysoptiontochangethestatusofallthegroups;Allinservice,AllnightserviceandAlloutservice.
CanChangeNightServiceGroup:Default=Off.
Ifselected,theusercanchangethefallbackgroupusedwhenthehuntgroupisinNightServicemode.
CanChangeOutofServiceGroup:Default=Off.
Ifselected,theusercanchangethefallbackgroupusedwhenthehuntgroupisinOutofServicemode.
EditUser—AdvancedJuly2015IPOfficeWebManagerforServerEditionandStandardMode63Commentsonthisdocumentinfodev@avaya.
comRelatedLinksAdvancedEdituser—MenuProgrammingonpage62MenuProgramming—4400/6400Navigation:CallManagement>Users>Edit>Advanced>MenuProgramming>4400/64004412,4424,4612,4624,6408,6416and6424phoneshaveaMenukey,sometimesmarkedwithanicon.
WhenMenuispressed,anumberofdefaultfunctionsaredisplayed.
Thekeyscanbeusedtoscrollthroughthefunctionswhilethekeysbelowthedisplaycanbeusedtoselecttherequiredfunction.
Thedefaultfunctionscanbeoverwrittenbyselectionsmadewithinthistab.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsMenuNo.
Themenupositionwhichthefunctionisbeingset.
LabelThisisatextlabelfordisplayonthephone.
Ifnolabelisentered,thedefaultlabelfortheselectedactionisused.
Labelscanalsobechangedthroughthemenuonsomephones,refertotheappropriatetelephoneuserguide.
ActionDefinestheactiontakenbythemenubutton.
ActionDataThisisaparameterusedbytheselectedaction.
Theoptionsherewillvaryaccordingtotheselectedbuttonaction.
RelatedLinksAdvancedEdituser—MenuProgrammingonpage62AdvancedEdituser—DialInNavigation:CallManagement>Users>Edit>Advanced>DialInUsethisdialogueboxtoenabledialinaccessforaremoteuser.
AnIncomingCallRouteandRASservicemustalsobeconfigured.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsDialInOn:Default=OffWhenenabled,dialinaccessintothesystemisavailableviathisuser.
DialInTimeProfile:Default=SelecttheTimeProfileapplicabletothisUseraccount.
ATimeProfilecanbeusedtosettimerestrictionsondialinaccessviathisUseraccount.
DialInisallowedduringthetimessetintheTimeProfileform.
Ifleftblank,thentherearenorestrictions.
DialInFirewallProfile:Default=SelecttheFirewallProfiletorestrictaccesstothesystemviathisUseraccount.
Ifblank,therearenoDialInrestrictions.
RelatedLinksEditUser—Advancedonpage55Userspage64IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comAdvancedEdituser—SourceNumbersNavigation:CallManagement>Users>Edit>Advanced>SourceNumbersThispageisusedtoentervaluesthathavespecialusages.
TheseareenteredusingtheAdd,EditandRemovebuttons.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
UserSourceNumbersThefollowingtypesofrecordscanbeaddedtoauser'ssourcenumbers:BST_MESSAGE_FOR_YOUIfset,thentheBSTphoneuserseesthetoplineMessageforyouorMessagesforyou,indicatingthatvoicemailmessagesarepresent.
BST_NO_MESSAGE_FOR_YOUIfset,theuserdoesnotseeamessageindicationwhentheNoUsersettingBST_MESSAGE_FOR_YOUisset.
Theuser'sphonepresentstheidledate/timeinthenormalfashion.
VStringsprefixedwithaVindicatenumbersfromwhichaccesstotheusersmailboxisallowedwithoutrequiringentryofthemailbox'svoicemailcode.
Thisisreferredtoas"trustedsource".
ForVoicemailProrunninginIntuitymode,trustedsourceisusedforcallsfromprogrammablebuttonssettoVoicemailCollectandVisualVoice.
Othercontrolsarepromptedforthemailboxnumberandthenpassword.
RToallowDialIn/RAScallaccessonlyfromaspecifiednumberprefixthenumberwitha"R",forexampleR7325551234.
HAllowstheusertoreceivemessagewaitingindicationofnewgroupmessages.
EnterHfollowedbythegroupname,forexampleHMain.
-Onsuitabledisplayextensions,thehuntgroupnameandnumberofnewmessagesisdisplayed.
Refertotheappropriatetelephoneuserguide.
-Iftheuserisnotamemberofthegroup,avoicemailcodemustbesetforthegroup'smailbox.
SeeVoicemailCodeontheHuntGroup|Voicemailtab.
PThisrecordsetsthedestinationforcallback(outboundalert)callsfromvoicemail.
EnterPfollowedbythetelephonenumberincludinganynecessaryexternaldialingprefix,forexampleP917325559876.
ThisfacilityisonlyavailablewhenusingVoicemailProthroughwhichadefaultCallbackorauserspecificCallbackstartpointhasbeenconfigured.
RefertotheVoicemailProdocumentation.
ThisfeatureisseparatefromvoicemailringbackandVoicemailProoutcalling.
ATStringsbeginningwithATcanbeusedwithausercalledDTEDefaulttoconfigurethedefaultsettingsofthecontrolunit'sDTEport.
Enable_OTTEnableonetouchtransferoperationfortheuser.
NoUserUserSourceNumbersEditUser—AdvancedJuly2015IPOfficeWebManagerforServerEditionandStandardMode65Commentsonthisdocumentinfodev@avaya.
comThefollowingsourcenumberscanalsobeusedontheSourceNumberstaboftheNoUseruser.
Theseaffectallusersonthesystem.
Notethatchangestothesesourcenumbersrequirearebootofthesystemtobecomeeffective.
ALLOW_5410_UPGRADESPreviouslytheonlycontrolovertheupgradingof5410phoneswascontrolledbytheuseoftheturn_on.
batandturn_off.
batbatchfilesinstalledwiththeManagerapplication.
Nowinadditionthisoptionmustbepresentfor5410phonestoupdatetheirfirmware.
RefertotheIPOfficeInstallationmanualforfulldetails.
BST_MESSAGE_FOR_YOUIfset,allBSTphonesdisplaythetoplineMessageforyouorMessagesforyou,indicatingthatvoicemailmessagesarepresent.
DECT_REVERSE_RINGBydefault,whenthisparameterisnotset,callsonDECTphonesassociatedwithaCTIapplicationwillringasaPrioritycall.
Whenthisparameterisset,DECTphonesringasanormal,externalorinternal,call.
DISTINCT_HOLD_RINGBACKUsedtodisplayaspecificmessageaboutthecalltypeforcallsreturningaftertimingoutfrombeingparkedorheld.
Ifset,suchcallsdisplayReturnCall-HeldorReturnCall–Parkedratherthanconnectedpartynameorlinename.
FORCE_HANDSFREE_TRANSFERIfset,whenusingthehandsfreeannouncedtransferprocess,boththetransferenquiryandtransfercompletioncallsareauto-answered.
Withoutthissettingonlythetransferenquirycallisauto-answered.
HIDE_CALL_STATEUsedtohidethecallstatusinformation,forexampleDial,Conn,etc,onDSphones.
UsedinconjunctionwiththeLONGER_NAMESoption.
Notsupportedfor1600and9600Seriesphones.
LONGER_NAMESUsedtoincreasethelengthofnamessentfordisplayonDSphones.
SeeCallerDisplay.
Notsupportedfor1600and9600Seriesphones.
NO_DIALLED_REF_EXTERNALOnoutgoingexternalcallsmadeusingshortcodestodialthefullnumber,onlytheshortcodedialedisdisplayedonthedialinguser'sphoneandanydirectorymatchingisbasedonthatnumberdialled.
Onsystemswiththissourcenumberaddedtotheconfiguration,afterdialingashortcodethefullnumberdialledbythatshortcodeisshownanddirectorymatchingisbasedonthatfullnumber.
ProgressEndsOverlapSendSeeLine|VoIP.
SIP_OPTIONS_PERIOD=X(X=timeinminutes)ThesystemsendsSIPoptionsmessagesperiodicallytodetermineiftheSIPconnectionisactive.
SeeOptionsOperationsforinformationonwhenSIPoptionsmessagesaresent.
TherateatwhichthemessagesaresentisdeterminedbythecombinationoftheBindingRefreshTime(inseconds)setontheNetworkTopologytabandtheSIP_OPTIONS_PERIODparameter(inminutes).
Thefrequencyofsentmessagesisdeterminedasfollows:IfnoSIP_OPTIONS_PERIODparameterisdefinedandtheBindingRefreshTimeis0,thenthedefaultvalueof300secondsisused.
Toestablishaperiodlessthan300seconds,donotdefineaSIP_OPTIONS_PERIODparameterandsettheBindingRefreshTimetoavaluelessthan300seconds.
TheOPTIONSmessageperiodwillbeequaltotheBindingRefreshTime.
Userspage66IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comToestablishaperiodgreaterthan300seconds,aSIP_OPTIONS_PERIODparametermustbedefined.
TheBindingRefreshTimemustbesettoavaluegreaterthan300seconds.
TheOPTIONSmessageperiodwillbethesmalleroftheBindingRefreshTimeandtheSIP_OPTIONS_PERIOD.
VM_TRUNCATE_TIME=X(RangeX=0to7seconds)Onanalogtrunks,calldisconnectioncanoccurthoughbusytonedetection.
Whensuchcallsgotovoicemailtoberecordedorleaveamessage,whenthecallendsthesystemindicatestothevoicemailserverhowmuchtoremovefromtheendoftherecordinginordertoremovethebusytonesegment.
Thisamountvariesbysystemlocale,thedefaultsbeinglistedbelow.
Forsomesystemsitmaybenecessarytooverridethedefaultifanalogcallrecordingsarebeingclippedorincludebusytone.
ThatcanbedonebyaddingaVM_TRUNCATE_TIME=settingwiththerequiredvalueintherange0to7seconds.
NewZealand,Australia,China,SaudiArabiaandCustom:5seconds.
Korea:3seconds.
Italy,Mexico,Chile,ColombiaandBrazil:2seconds.
Argentina,UnitedStates,CanadaandTurkey:0seconds.
Allotherlocales:7seconds.
VMAIL_WAIT_DURATION=XThenumberofmillisecondstowaitbeforecuttingthroughtheaudiotoVoicemail.
Somedelayisrequiredtoallowforcodecnegotiation.
RelatedLinksEditUser—Advancedonpage55EditUser—AdvancedJuly2015IPOfficeWebManagerforServerEditionandStandardMode67Commentsonthisdocumentinfodev@avaya.
comChapter7:SystemspageNavigation:PlatformRelatedLinksSystems—Systemfielddescriptionsonpage68Systems—Logsfielddescriptionsonpage70Systems—Updatesfielddescriptionsonpage70Systems—Settingsonpage71Systems—AppCenterfielddescriptionsonpage76Systems—VNCfielddescriptionsonpage77Systems—SystemfielddescriptionsNavigation:Platform>SystemTheSystempageprovidesastatusoverviewoftheservercurrentlyselectedintheControlUnitslist.
Themaincontentpaincontainstwosections,ServicesandSystem.
ServicesAlistoftheservicesbeingsupportedbytheserverandprovidesastatussummary.
UsetheStartAllandStopAllbuttonstostartorstopallservicesontheserver.
Thefollowingstatuselementsaredisplayed.
FieldDescriptionStartautomaticallycheckboxWhenenabled,theserviceisconfiguredtostartautomatically.
ServicenameandsoftwareversionTheservicename,softwarereleasenumberandbuildnumber.
UpTimeThesystemrunningtimesincethelastserverstart.
Mem/CPUUsageDisplaysthecurrentmemoryandCUPusage.
Clickingthecurrentusagetextopensasummarygraph.
Stop/StartClicktostoporstarttheservice.
NotificationsAsummaryofthemostrecentlogmessagesgeneratedbytheservicesrunningonthecontrolunit.
DetailedinformationisavailableontheLogspage.
68IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comSystemProvidesageneraloverviewoftheseverstatusandcontrolstoshutdownorreboottheserver.
Notethatitmaytakeupto10minutesforCPUusagedatatoappearafteraserverreboot.
ControlDescriptionShutdownSelectingShutdownstopsalltheapplicationservicesandthenshutsdowntheserver.
Usethisprocesswhenitisnecessarytoswitchofftheserverforanyperiod.
Oncetheshutdowniscomplete,powertotheservercanbeswitchedoff.
Torestarttheserver,switchthepowerbackon.
RebootSelectingRebootstopsalltheapplicationservicesandthenstopsandrestartstheserverandservices.
TheleftsideofthedisplaycontainsgraphsforCPUUsageHistory,MemoryUsage,DiskUsage.
Therightsideofthedisplaycontainsthefollowingstatusinformation.
FieldDescriptionOS/KernelTheoverallversionoftheLinuxoperatingsysteminstalledontheserverandtheversionoftheoperatingsystemkernel.
UpTimeThesystemrunningtimesincethelastserverstart.
ServerTimeThecurrenttimeontheserver.
AverageCPULoadTheaverageCPUload(percentageuse)fortheprecedingminute,5minuteand15minuteperiods.
MaterialCodeThematerialcodefortheserver.
ThiscodeisusedaspartofthesystemregistrationwiththeAvayaGlobalRegistrationTool(GRT).
ModelInfoThemodelinformationfortheserver.
SystemManufacturerSerialNoThemanufacturer'sserialnumberfortheserver.
SpeedTheprocessorspeed.
CoresThenumberofprocessorcores.
HardDiskSizeTheharddisksize.
RAMTheamountofRAMmemory.
DiskRAIDLevelsTheRAIDtype,ifany,beingused.
DiskArrayTypesThetypeofdiskarraybeingusedforRAID.
VirtualizedIndicatesiftheserverisrunningasavirtualizedsession.
LastSuccessfulLogonThedateandtimeofthelastsuccessfullogon,includingthecurrentlogon.
UnsuccessfulLogonAttemptsAcountofunsuccessfullogonattempts.
RelatedLinksSystemspageonpage68Systems—SystemfielddescriptionsJuly2015IPOfficeWebManagerforServerEditionandStandardMode69Commentsonthisdocumentinfodev@avaya.
comSystems—LogsfielddescriptionsNavigation:Platform>LogsTheLogspagecontainsamenubarwiththefollowingitems.
LogtypeDescriptionDebugLogsViewthecurrentlogfilesfortheserverandtheapplicationserviceshostedbytheserver.
SyslogEventViewerViewSysloglogrecordsreceivedorgeneratedbytheserver.
DownloadCreateanddownloadarchivefilesofexistinglogrecords.
RelatedLinksSystemspageonpage68Systems—UpdatesfielddescriptionsNavigation:Platform>UpdatesTheUpdatespagedisplaystheversionsofoperatingsystemfilesandapplicationfilesavailableinthefilerepositoriesfortheservercurrentlyselectedintheControlUnitslist.
ThefilerepositorylocationsareconfiguredthroughtheSettings>Generalpage.
Themaincontentpaincontainstwosections,SystemandServices.
Warning:Beforeusinganyupgrade,refertotheIPOfficeTechnicalBulletinfortheIPOfficereleasetoconfirmthatAvayasupportstheupgradepath.
Somereleasesincludechangesthatrequireadditionalsteps.
Inallcases,alwaysbackupallapplicationdatabeforeupgrading.
SystemTheSystemsectiondisplaysoperatingsystemdetailsandavailableupdates.
ControlDescriptionCheckNowClicktorechecktheversionofupdatefilesavailableinthefilerepository.
Normally,thisoccursautomaticallywhentheUpdatespageisloaded.
ReviewupdatesClicktodisplayalistoftheavailableupdatefiles.
Youcanselecttheupdatesyouwanttoinstall.
UpdateAllClicktoinstallallavailableupdates.
ServicesTheServicessectiondisplaysdetailsofthecurrentversionofeachapplicationinstalledandthelatestversionavailable.
TheChangeVersion,Update,UpdateAll,andInstallbuttonsareonlyenabledwhenappropriateupdatefilesareavailableintheapplicationssoftwarerepository.
Systemspage70IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comControlDescriptionChangeVersionClicktoshowtheupdatefilesavailablefortherelatedapplicationintheserver'sfilerepository.
Thecurrentversionisselected.
SelectanotherversionandclickApplytoupgradeordowngradetotheselectedversion.
UpdateClicktoupdatetheapplicationtothelatestversionavailableintheapplicationfilerepository.
Install/UninstallThebuttontogglesdependingonifthereareapplicationfilesavailableintherepository.
Clicktoinstalloruninstalltheselectedapplication.
CheckNowClicktorechecktheversionofupdatefilesavailableinthefilerepository.
Normally,thisoccursautomaticallywhentheUpdatespageisloaded.
ClearLocalCacheClicktoremoveolderupdateinstallationfilesandothermaterialthatmayaccumulateontheserverovertime.
UpdateAllWhenselected,applicationsthatsupportupgradingwithoutbeinguninstalledareupdatedtothelatestversionsavailableintheapplicationfilerepository.
RelatedLinksSystemspageonpage68Systems—SettingsNavigation:Platform>SettingsTheSettingspagecontainsamenubarwiththefollowingitems.
General:Generalserversettingssuchasthelocationsofsoftwareupdaterepositories.
System:Viewandmanagetheserversettings.
RelatedLinksSystemspageonpage68Settings—Generalfielddescriptionsonpage71Settings—Systemfielddescriptionsonpage74Settings—GeneralfielddescriptionsNavigation:Platform>Settings>GeneralTheGeneralpagedisplaysserversettings,suchasthelocationsofsoftwareupdaterepositories,fortheservercurrentlyselectedintheControlUnitslist.
Field/ControlDescriptionSoftwareRepositoriesTablecontinues…Systems—SettingsJuly2015IPOfficeWebManagerforServerEditionandStandardMode71Commentsonthisdocumentinfodev@avaya.
comThesevercanuseeitherremoteorlocalsoftwarerepositoriestostoresoftwareupdatefiles.
Separaterepositoriesareconfiguredforoperatingsystemupdates,IPOfficeapplicationinstallationfilesandWindowsclientfiles.
ThefilesuploadedorpresentinthefilerepositoriesareusedontheUpdatesandAppsCenterpages.
URLIftheLocaloptionisnotselected,thisfieldisusedtosettheURLofaremoteHTTPfilerepository.
Notethateachrepositorymustbedifferent,thesameURLmustnotbeusedformultiplerepositories.
LocalThischeckboxisusedtosetwhetherthefilerepositoryusedislocalorremote(afolderonaHTTPwebserverspecifiedintheRepositoryfield).
File/Browse/AddIftheLocaloptionisselected,theFilefieldandadjacentbuttonscanbeusedtobrowsetoaspecificupdatefile.
Whenthefileislocatedandselected,clickAddtouploadthefiletothefilestoreontheserver.
SyslogTheSyslogsectioncontrolsthereceivingandforwardingofSyslogrecords.
TheseoptionsarenotshownforaServerEditionLinuxExpansionsystems.
Logfilesage(days)Setthenumberofdayseachtypeofrecordisretainedontheserverbeforebeingautomaticallydeleted.
Separatesettingsareavailableforeachlogtype.
ApplygeneralsettingstoallfiletypesIfselected,thesettingforGenerallogfilesisappliedtoallfiletypes.
Maxlogsize(MB)Setthemaximumtotalsizeofeachtypeofrecordsretainedontheserverbeforetheoldestrecordsofthattypeareautomaticallydeleted.
Separatesettingsareavailableforeachlogtype.
ApplygeneralsettingstoallfiletypesIfselected,thesettingforGenerallogfilesisappliedtoallfiletypes.
ReceiverSettingsThesesettingscontrolifandhowtheservercanreceiveSyslogrecords.
Enable:Ifselected,theserverisabletoreceiveSyslogrecordsusingtheportconfiguredbelow.
TCPPort:SetstheportnumberusedforreceivingSyslogrecordsiftheProtocolissettoTCP.
UDPPort:SetstheportnumberusedforreceivingSyslogrecordsiftheProtocolissettoUDP.
ForwardDestination1ThesesettingscontrolwhethertheserverforwardscopiesofSyslogrecordsitreceivestoanotherserver.
Ifenabled,theserverwillforwardcopiesoftheSyslogrecordsitreceives.
IPAddress:Setstheaddressofthedestinationserver.
Port:Setthedestinationportfortheforwardedrecords.
Protocol:Settheprotocol,UDPorTCP,fortheforwarding.
ForwardDestination2ThesesettingscontrolwethertheserverforwardscopiesoftheSyslogrecordsitreceivestoasecondserver.
Thesettingsarethesameasforthefirstforwardingdestination.
Tablecontinues…Systemspage72IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comSelectLogSourcesTheseoptionsallowselectionofwhichserverreportingtoincludeintheSyslogreports.
Theavailableoptionsare:AuthenticationandauthorizationprivilegesInformationstoredbytheLinuxauditdaemon(auditd)NNTP(News)/UUCP(Usenet)protocolsApachewebserveraccess_loganderror_logWebControlNotethatchanginganyofthesesettingswillrequireyoutologinagain.
InactivityTimeoutSelecttheperiodofinactivityafterwhichthewebsessionisautomaticallyloggedout.
Changingthisvaluewillrequireyoutologinagain.
Theoptionsare5minutes,10minutes,30minutesand1hour.
VoicemailSettingsThissectioncanbeusedtosetthedebuglogginglevelusedbytheVoicemailProapplicationifrunning.
Fortheone-XPortalforIPOfficeapplication,thelogginglevelissetthroughtheapplicationsownwebadministrationmenus.
LogfilesareretrievablethroughtheLogs|Downloadmenu.
DebugLevelThiscontrolisusedtosetthelevelofinformationthattheserviceincludesinitslogfiles.
TheoptionsareNone,Critical,Error,Warning,InformationandVerbose.
ThedefaultlevelisCritical.
WatchdogLogfilesage(days)Setsthenumberofdaysthatlogfilerecordsareretained.
Thisdoesnotaffectlogfilearchives.
Notappliedtoone-XPortalforIPOfficewhichperformsitsownlogfilesizelimitation.
SetLoginBannerLoginBannerTextTheloginmenuincludesatextitemthatisdefaultedtoindicatetheversionofLinuxinstalled.
However,thattextchangebechangedtoshowacustommessage,forexampletoindicatetheserver'sroleinanetwork.
Thismaybeusefulinanetworkwithmultipleservers.
Usethisfieldtosetthetextthatshouldbedisplayedontheloginmenu.
AfterchangingthetextclickSave.
one-XPortalSettingsThelocationoftheone-XPortalforIPOfficeserver,normallyrunningonthePrimaryServer,isrequiredbyotherapplicationsinaServerEditionnetwork.
UseLocalIPSelectthisoptionisthePrimaryServerishostingtheone-XPortalforIPOfficeapplication.
Ifnotselected,theIPaddressoftheserverhostingtheone-XPortalforIPOfficemustbeindicatedintheRemoteIPfieldbelow.
RemoteIPIfUseLocalIPisnotselected,usethisfieldtoindicatetheIPaddressoftheserverhostingtheone-XPortalforIPOfficeapplication.
RelatedLinksSystems—Settingsonpage71Systems—SettingsJuly2015IPOfficeWebManagerforServerEditionandStandardMode73Commentsonthisdocumentinfodev@avaya.
comSettings—SystemfielddescriptionsNavigation:Platform>Settings>SystemOntheSystempage,viewandmanagetheserversettingsfortheservercurrentlyselectedintheControlUnitslist.
Field/ControlDescriptionNetworkNetworkInterfaceAllowsselectionofnetworkinterfacesiscurrentlybeingconfiguredbythewebform.
WithintheIPOfficeconfiguration,Eth0matchesLAN1,Eth1matchesLAN2.
HostNameSetsthehostnamethatthesystemshoulduse.
ThissettingrequiresthelocalnetworktosupportaDNSserver.
Donotuselocalhost.
Warning:Foravirtualizedserver,shownbytheVirtualizedvalueontheHomemenu,thisfieldispartoftheSystemIdentification(SID)usedforlicensing.
ChangingthisvaluealsochangestheSystemIdentificationandsoinvalidatesanycurrentlicenses.
Ifthathappens,newlicensesneedtobeobtainedusingthenewSystemIdentification.
UseDHCPIfselected,theIPaddress,subnetmaskanddefaultgatewayinformationisobtainedbytheservermakingDHCPrequests.
Therelatedfieldsaregreyedoutandcannotbesetmanually,insteadtheyshowthevaluesobtainedinresponsetotheDHCPrequest.
IPAddressDisplaystheIPaddresssetfortheserver.
IfDHCPisnotbeingused,thefieldcanbeeditedtochangethesetting.
SubnetMaskDisplaysthesubnetmaskappliedtotheIPaddress.
IfDHCPisnotbeingused,thefieldcanbeeditedtochangethesetting.
DefaultGatewayDisplaysthedefaultgatewaysettingsforrouting.
IfDHCPisnotbeingused,thefieldcanbeeditedtochangethesetting.
SystemDNSEntertheaddressoftheprimaryDNSserver.
ThisoptionisgreyedoutiftheaddressoftheDNSserverissettobeobtainedfromtheDHCPserver.
AutomaticallyobtainDNSfromproviderThissettingisonlyusedifUseDHCPisalsoselected.
Ifselected,theserverattemptstoobtainDNSserverdetailsfromtheDHCPserver.
AvayaOfficeLANSettingsAvayaOfficeLAN1ThesesettingsareusedfortheLAN1interfaceoftheserver.
LAN1isalsoreferredtoasLAN.
EnabletrafficcontrolSelectwhetherthewebcontrolmenusshouldbeusedtoadjusttheIPOfficeLANsettings.
NetworkInterfaceUsethedrop-downtoselectwhichportontheservershouldbeusedforLAN1.
AvayaOfficeLAN2ThesesettingsareusedfortheLAN2interfaceoftheserver.
LAN2isalsoreferredtoasWAN.
Tablecontinues…Systemspage74IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comField/ControlDescriptionDateandTimeThesesettingsareusedtosetorobtainaUTCdateandtimevalueforusebythesystemandservices.
DateShowsthecurrentdatebeingusedbytheserver.
IfEnableNetworkTimeProtocolisselected,thisisthedateobtainedfromtheNTPserverandcannotbemanuallychanged.
TimeShowsthecurrentUTCtimebeingusedbytheserver.
IfEnableNetworkTimeProtocolisselected,thisisthetimeobtainedfromtheNTPserverandcannotbemanuallychanged.
ThecurrenttimebeingusedbytheserverisshownontheHomemenu.
TimezoneInsomeinstancesthetimedisplayedorusedbyafunctionneedstobethelocaltimeratherthanUTCtime.
TheTimezonefieldisusedtodeterminetheappropriateoffsetthatshouldbeappliedtotheUTCtimeabove.
NotethatchangingthetimezonecancauseaSessionexpiredmessagetoappearinthebrowser.
Warning:Foravirtualizedserver,shownbytheVirtualizedvalueontheHomemenu,thisfieldispartoftheSystemIdentification(SID)usedforlicensing.
ChangingthisvaluealsochangestheSystemIdentificationandsoinvalidatesanycurrentlicenses.
Ifthathappens,newlicensesneedtobeobtainedusingthenewSystemIdentification.
EnableNetworkTimeProtocolIfthisoptionisselected,thesystemwillattempttoobtainthecurrentUTCtimefromtheNTPserverslistedintheNTPServerslistbelow.
ItwillthenusethattimeandmakeregularNTPrequeststoupdatethedateandtime.
ThefollowingoptionsareonlyusedifEnableNetworkTimeProtocolisselected.
NTPServersThisfieldisusedtoentertheIPaddressofanNTPserverorserverswhichshouldbeusedwhenEnableNetworkTimeProtocolisselected.
Entereachaddressasaseparateline.
ThenetworkadministratororISPmayhaveanNTPserverforthispurpose.
AlistofpubliclyaccessibleNTPserversisavailableathttp://support.
ntp.
org/bin/view/Servers/WebHome,howeveritisyourresponsibilitytomakesureyouareawareoftheusagepolicyforanyserversyouchoose.
ChoosingseveralunrelatedNTPserversisrecommendedincaseoneoftheserversyouareusingbecomesunreachableoritsclockisunreliable.
Theoperatingsystemusestheresponsesitreceivesfromtheserverstodeterminewhicharereliable.
TheIPOfficesystemcanalsouseNTPtoobtainitssystemtime.
ChangeRootPasswordNewPasswordEnterthenewpasswordfortheserver'srootaccount.
ConfirmNewPasswordConfirmthenewpassword.
SystemIdentificationThesesettingsareshownareforinformationonly.
SystemID(SID)Thisistheuniquesystemreferencethatisusedtovalidatelicensesissuedforthisparticularsystem.
ForaphysicalserverthisisauniquevaluebasedontheTablecontinues…Systems—SettingsJuly2015IPOfficeWebManagerforServerEditionandStandardMode75Commentsonthisdocumentinfodev@avaya.
comField/ControlDescriptionserverhardware.
ForavirtualserverthisvalueisbasedonseveralfactorsincludingtheLAN1andLAN2IPaddresses,thehostnameandthetimezone.
Ifanyofthosearechanged,theSystemIDchangesandanyexistinglicensesbecomeinvalid.
LicensingModeIndicatesthelicensingmethodbeingusedbythesystem.
InternalindicatesthatthesystemusestheuniquesystemID.
CurrentlyInternalistheonlysupportedoption.
RelatedLinksSystems—Settingsonpage71Systems—AppCenterfielddescriptionsNavigation:Platform>AppCenterTheAppsCenterpageisusedtodownloadfilesforuseonthelocalPC.
ThefilerepositorylocationisconfiguredthroughtheSettings>Generalpage.
Thefilesincludedintheinstallationmayvary.
Typicalfilesarelistedbelow.
Notethatsomepackagesrequiretheadditionoflicensestothesystemandconfigurationchanges.
Refertothespecificinstallationmanualsforthoseapplications.
ApplicationDescriptionVmPro.
.
.
ClientOnly.
exeTheinstallationpackagefortheVoicemailProclientapplicationusedtoadministertheVoicemailProserverapplication.
VmPro.
.
.
Mapi.
exeTheinstallationpackagefortheMAPIproxy.
ThiscanbeinstalledonaWindowsPCinthesamenetworkastheWindowsExchangeserver.
ItallowstheLinuxbasedVoicemailProservertoaccessUMSservices.
RefertotheVoicemailProinstallationmanual.
Admin.
.
.
theinstallationpackagefortheManagerapplication.
NotethatthisisaninstallerforManager,SystemMonitorandSystemStatusApplicationtoolsonly.
ItisnotthefullIPOfficeAdministrationandUserpackageusedwithotherIPOfficesystems.
DLink.
.
.
TheinstallationpackagefortheIPOfficeDevLink3rd-partyTAPIinterface.
Flare.
.
.
TheinstallationpackagefortheIPOfficeFlareapplication.
TAPI.
.
.
TheinstallationpackagefortheIPOffice1st-partyTAPIinterface.
Softconsole.
.
.
TheinstallationpackagefortheIPOfficeSoftConsoleapplication.
Thisisanapplicationusedbyreceptionistandoperatortypeuserstoansweranddistributeincomingcalls.
.
.
.
Softphone.
.
.
ASIPsoftphoneapplicationforusebyindividualusers.
SeparateinstallationpackagesareprovidedforWindowsandMacPCs.
Systemspage76IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comRelatedLinksSystemspageonpage68Systems—VNCfielddescriptionsNavigation:Platform>VNCTheVNCpageallowsyoutoconfigureVNCaccesstotheserversgraphicaldesktop.
YouthenhaveVNCaccesseitherthroughthesemenusorbyusingthird-partysoftware.
MenuDescriptionSettingsThisisusedtostartandstoptheVNCservicesupportedontheserver.
Thepasswordusedistherootpasswordfortheserver.
ThePortsettingsmustbematchedbytheVNCclientusedtoaccessthedesktop.
ViewThismenuisusedtoconnecttoanddisplaythedesktopusingVNC.
Oncethepasswordisaccepted,theoperatingsystemdesktopisdisplayed.
RelatedLinksSystemspageonpage68Systems—VNCfielddescriptionsJuly2015IPOfficeWebManagerforServerEditionandStandardMode77Commentsonthisdocumentinfodev@avaya.
comChapter8:ServicespageNavigation:Tools>ServicesMaincontentpaneTheServicesmaincontentpaindisplaysalistofconfiguredserviceswiththefollowingattributes:ServiceTypeServiceNameAccountNameServerAddressClickAddtoconfigureanewservice.
ServicefiltersFilterDescriptionSystemsDisplaytheservicesconfiguredforaspecificserver.
ServiceTypeNormalWANInternetSSLVPNRelatedLinksSSLVPNonpage78SSLVPNNavigation:Tools>Services>AddService>SSLVPN>systemThistypeofserviceprovidesasecuretunnelbetweentheIPOfficesystematacustomersiteandanAvayaVPNGateway(AVG)installedataserviceprovidersite.
Thissecuretunnelallowsserviceproviderstoofferremotemanagementservicestocustomers,suchasfaultmanagement,monitoring,andadministration.
SSLVPNServicesaresupportedbyIP500V2andLinuxbasedIPOfficesystemsonly.
ForfulldetailsonhowtoconfigureandadministerSSLVPNservices,refertotheAvayaIPOfficeSSLVPNSolutionsGuide.
78IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comWarning:Theprocessof'on-boardingautomaticallycreatesanSSLVPNserviceinthesystemconfigurationwhentheon-boardingfileisuploadedtothesystem.
CareshouldbetakennottodeleteormodifysuchaserviceexceptwhenadvisedtobyAvaya.
RelatedLinksServicespageonpage78SSLVPN—Serviceonpage79SSLVPN—Sessiononpage79SSLVPN—NAPTonpage80SSLVPN—Fallbackonpage81SSLVPN—ServiceNavigation:Tools>Services>AddService>SSLVPN>system>ServiceTheconfigurationsettingsfortheSSLVPNservice.
ForServerEdition,thistypeofconfigurationrecordcanbesavedasatemplateandnewrecordscreatedfromatemplate.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsServiceNameEnteranamefortheSSLVPNservice.
AccountNameEntertheSSLVPNserviceaccountname.
ThisaccountnameisusedforauthenticatingtheSSLVPNservicewhenconnectingwiththeAvayaVPNGateway(AVG).
AccountPasswordEnterthepasswordfortheSSLVPNserviceaccount.
ConfirmPasswordConfirmthepasswordfortheSSLVPNserviceaccount.
ServerAddressEntertheaddressoftheVPNgateway.
TheaddresscanbeafullyqualifieddomainnameoranIPv4address.
ServerType:Default=AVG.
ThisfieldisfixedtoAVG(AvayaVPNGateway).
ServerPort:Default=443.
Selectaportnumber.
RelatedLinksSSLVPNonpage78SSLVPN—SessionNavigation:Tools>Services>AddService>SSLVPN>system>SessionThesessionconfigurationsettingsfortheSSLVPNservice.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
SSLVPNJuly2015IPOfficeWebManagerforServerEditionandStandardMode79Commentsonthisdocumentinfodev@avaya.
comConfigurationSettingsSessionMode:Default=AlwaysOn.
Thissettingisgreyedoutandcannotbeadjusted.
PreferredDataTransportProtocol:Default=UDP.
ThisistheprotocolusedbytheSSLVPNservicefordatatransport.
OnlyTCPissupported.
IfyouselectUDPastheprotocolwhenyouconfiguretheconnection,UDPdisplaysinthisfieldbuttheSSLVPNservicefallsbacktoTCP.
HeartbeatInterval:Default=30seconds.
Range=1to600seconds.
Enterthelengthoftheintervalbetweenheartbeatmessages,inseconds.
Thedefaultvalueis30seconds.
HeartbeatRetries:Default=4.
Range=1to10.
EnterthenumberofunacknowledgedheartbeatmessagesthatIPOfficesendstoAVGbeforedeterminingthatAVGisnotresponsive.
WhenthisnumberofconsecutiveheartbeatmessagesisreachedandAVGhasnotacknowledgedthem,IPOfficeendstheconnection.
Thedefaultvalueis4.
KeepaliveInterval:Default=10seconds.
Range=0(Disabled)to600seconds.
NotusedforTCPconnections.
KeepalivemessagesaresentovertheUDPdatatransportchanneltopreventsessionsinnetworkroutersfromtimingout.
ReconnectionIntervalonFailure:Default=60seconds.
Range=1to600seconds.
Theintervalthesystemwaitsattemptingtore-establishaconnectionwiththeAVG.
TheintervalbeginswhentheSSLVPNtunnelisin-serviceandmakesanunsuccessfulattempttoconnectwiththeAVG,orwhentheconnectionwiththeAVGislost.
Thedefaultis60seconds.
RelatedLinksSSLVPNonpage78SSLVPN—NAPTNavigation:Tools>Services>AddService>SSLVPN>system>NAPTTheNetworkAddressPortTranslation(NAPT)rulesarepartofSSLVPNconfiguration.
NAPTrulesallowasupportserviceprovidertoremotelyaccessLANdeviceslocatedonaprivateIPOfficenetwork.
YoucanconfigureeachSSLVPNserviceinstancewithauniquesetofNAPTrules.
Thesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
TheSSLVPNrestartsafterasettingchange.
ConfigurationSettingsApplication:Default=BlankDefinesthecommunicationapplicationusedtoconnecttotheLANdevicethroughtheSSLVPNtunnel.
Whenyouselectanapplication,theProtocolandPortNumberfieldsarefilledwiththedefaultvalues.
Thedrop-downApplicationselectoroptionsandtheassociateddefaultvaluesare:ApplicationProtocolExternalandInternalPortNumberCustomTCP0VMProTCP50791OneXPortalTCP8080Tablecontinues…Servicespage80IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comApplicationProtocolExternalandInternalPortNumberSSHTCP22TELNETTCP23RDPTCP3389WebControlTCP7070Protocol:Default=TCPTheprotocolusedbytheapplication.
TheoptionsareTCPandUDP.
ExternalPortNumber:Default=thedefaultportnumberfortheapplication.
Range=0to65535DefinestheportnumberusedbytheapplicationtoconnectfromtheexternalnetworktotheLANdeviceinthecustomerprivatenetwork.
InternalIPaddress:Default=Blank.
theIPaddressoftheLANdeviceinthecustomernetwork.
InternalPortNumber:Default=thedefaultportnumberfortheapplication.
Range=0to65535DefinestheportnumberusedbytheapplicationtoconnecttotheLANdeviceinthecustomerprivatenetwork.
RelatedLinksSSLVPNonpage78SSLVPN—FallbackNavigation:Tools>Services>AddService>SSLVPN>system>FallbackThesesettingsaremergeable.
Changestothesesettingsdonotrequirearebootofthesystem.
ConfigurationSettingsInFallback:Default=Off.
ThissettingisusedtoindicatewhethertheSSLVPNserviceisinuseornot.
ToconfiguretheservicewithoutestablishinganSSLVPNconnection,ortodisableanSSLVPNconnection,selectthisoption.
ToenabletheserviceandestablishanSSLVPNconnection,de-selectthisoption.
TheSetHuntGroupNightServiceandClearHuntGroupNightServiceshortcodeandbuttonfeaturescanbeusedtoswitchanSSLVPNserviceofforonrespectively.
Theserviceisindicatedbysettingtheservicenameasthetelephonenumberoractiondata.
Donotusequotationmarks.
RelatedLinksSSLVPNonpage78SSLVPNJuly2015IPOfficeWebManagerforServerEditionandStandardMode81Commentsonthisdocumentinfodev@avaya.
comChapter9:ServiceUserspageNavigation:Tools>ServiceUsersSelectingServiceUsersfromtheServiceswindowmenubardisplaystheServiceUsersscreen.
Themaincontentpainliststheconfiguredserviceusers.
RelatedLinksSynchronizeSecurityDatabaseonpage82AddServiceUseronpage82ServiceUsers—ResetPasswordonpage83ServiceusersPreferencesfielddescriptionsonpage83SynchronizeSecurityDatabaseNavigation:Tools>ServiceUsers>SynchronizeSecurityDatabaseEachIPOfficesystemhasasecuritydatabasetoauthenticateusers.
Synchronizingthedatabasesenablessinglesignonforallsystemsandapplicationsacrossthesolution.
Toenablesinglesignon,youmustconfigureaserviceuserwithsecuritywebservicerightsandwiththesamecredentials(userIDandpassword)oneachsystemintheServerEditionsolution.
Youthenusethiscommonusertomanageallotherserviceusers.
NotethatperformingasecuritysettingsresetfromManagerorWebManagerwilldisablesinglesignonsincethereisnolongeracommonuserwithcommoncredentials.
Inthiscase,logintothesystemwherethesecuritysettingswereresetusingtheURLhttps://:8443/WebMgmtEE/webmanagement.
html.
Resetthepasswordofthecommonusertothecommonvalue.
RelatedLinksServiceUserspageonpage82AddServiceUserNavigation:Tools>ServiceUsers>AddServiceUser82IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comOnceaserviceuserhasbeenadded,youcanchangethesettingsbyclickingtheEditlinknexttotheuserinthemaincontentpane.
YoucanconfigureadditionalsettingsbyclickingthePreferenceslink.
Themaximumnumberofserviceusersis64.
Name:Range=Upto31characters.
Setstheserviceuser'sname.
TheminimumnamelengthiscontrolledthroughGeneralsettings.
Password:Range=Upto31characters.
Setstheserviceuser'spassword.
RightsGroupsSelecttheRightsGroupstowhichtheuserbelongs.
Theuser'srightswillbeacombinationoftherightsassignedtothegroupstowhichtheybelong.
RelatedLinksServiceUserspageonpage82ServiceUsers—ResetPasswordNavigation:Tools>ServiceUsers>ResetPasswordAserviceuserwithsecuritywebservicerightsandwiththesamecredentials(userIDandpassword)oneachsystemintheServerEditionsolutioncanresetthepasswordofanysecurityuser.
Thepasswordisresettochangeit01.
RelatedLinksServiceUserspageonpage82ServiceusersPreferencesfielddescriptionsNavigation:Tools>ServiceUsers>PreferencesSelectingPreferencesforauserintheServiceUserstable,opensthePreferenceswindow.
NotethatselectingPreferencesfromthemenubaropensthePreferenceswindowfortheAdministratoruserID.
FieldDescriptionPasswordRange=Upto31characters.
Setstheserviceuser'spassword.
PreferredLanguageInactivityTimeoutDefaultSecurePortTablecontinues…ServiceUsers—ResetPasswordJuly2015IPOfficeWebManagerforServerEditionandStandardMode83Commentsonthisdocumentinfodev@avaya.
comFieldDescriptionWebManagerLoggingLevelSetsthelogginglevel.
Default=DEBUGTheoptionsare:INFODEBUGERROREnableAccessibilityControlRelatedLinksServiceUserspageonpage82ServiceUserspage84IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comIndexAactions18backup18restore19synchronizesecuritydatabase21transferISO19upgrade20addserviceusers82adduser28announcements58applicationserver24Bbackup18buttonprogramming39Ccallmanagement274400/640064adduser28announcements58dialin64donotdisturb57edituser30buttonprogramming39calllog46callsettings40forwarding48groupmembership55internaltwinning50mobiletwinning52mobility50,52multilineoptions44shortcodes47supervisorsettings42telephony39,40,42,44,46TUI46user31voicemail35edituseradvanced55–58,60–65exportusers28huntgroup63importusers27menuprogramming62–64personaldirectory60SIP61sourcenumbers65T3Telephony62voicerecording56certificate10,11clientlaunch14Ddialin64documentchanges6donotdisturb57Eedituser30buttonprogramming39calllog46callsettings40forwarding48groupmembership55internaltwinning50mobiletwinning52mobility50,52multilineoptions44shortcodes47supervisorsettings42telephony39,40,42,44,46TUI46user31voicemail35edituseradvanced554400/640064announcements58dialin64donotdisturb57huntgroup63menuprogramming62–64personaldirectory60SIP61sourcenumbers65T3Telephony62voicerecording56eraseconfiguration26erasesecuritysettings26exportusers28Ffeaturesupport8forwarding48Ggroupmembership55July2015IPOfficeWebManagerforServerEditionandStandardMode85Commentsonthisdocumentinfodev@avaya.
comIimportusers27LlaunchclientsManager14one-XPortal16VoicemailPro16launchSSA25logincertificate10,11Login12Logout12MManager14synchronizepasswords15menuprogramming624400/640064huntgroup63T3Telephony62mobility50internaltwinning50mobiletwinning52Modes7Oon-boarding24one-XPortal16Ppersonaldirectory60platform68AppCenter76logs70settingsgeneral71system74system68updates70VNC77proxy23Rreboot25remoteserver22resetserviceuserpassword83restore19Sschedulejobs22scheduleoptions21servermenu24launchSSA25on-boarding24servicecommand25servicecommand25eraseconfiguration26erasesecuritysettings26reboot25services78serviceuserpreferences83SSLVPN78fallback81NAPT80service79session79servicesuserpreferences83servicesusers82serviceusersadd82resetpassword83synchronizesecuritydatabase82shortcodes47SIP61solution17actions18applicationserver24backup18proxy23remoteserver22restore19schedulejobs22scheduleoptions21servermenu24solutionsettings21synchronizesecuritydatabase21transferISO19upgrade20solutionsettings21sourcenumbers65SSLVPN78fallback81NAPT80service79session79synchronizesecuritydatabase82systems68AppCenter76logs70settingsgeneral71system74system68updates70Index86IPOfficeWebManagerforServerEditionandStandardModeJuly2015Commentsonthisdocumentinfodev@avaya.
comsettings(continued)VNC77Ttelephony39calllog46callsettings40multilineoptions44supervisorsettings42TUI46transferISO19Uupgrade20,21userinterfaceactions18solutionsettings21users27adduser28announcements58dialin64donotdisturb57edituser30buttonprogramming39calllog46callsettings40forwarding48groupmembership55internaltwinning50mobiletwinning52mobility50,52multilineoptions44shortcodes47supervisorsettings42telephony39,40,42,44,46TUI46user31voicemail35edituseradvanced55–58,60–65exportusers28importusers27menuprogramming624400/640064huntgroup63T3Telephony62personaldirectory60SIP61sourcenumbers65voicerecording56Vvoicemail35VoicemailPro16voicerecording56IndexJuly2015IPOfficeWebManagerforServerEditionandStandardMode87Commentsonthisdocumentinfodev@avaya.
com