yeartemporarilyunavailable

JadeSmartCloudServiceDescriptionApril21,20201(2)DOC244304EN-AJadeSmartCloudServiceDescriptionVaisalaJadeSmartCloudisaconvenientcloud-baseddataserviceformanagingmeasurementdata.
Theapplicationcanbeaccessedthroughawebbrowseronyourmobilephone,tablet,orcomputer,makingitidealforprofessionalswhowantaccesstoqualitymeasurementdataanywhereandatanytime.
FeaturesOnlineserviceformonitoringofmeasurementparameterssuchashumidityandtemperatureSecurecloudstorageofdatafortwoyearsfromdatameasurementManagementofmeasurementlocationsusinganintuitivesystemofsitesandlocationsConnectusingawebbrowseronyourmobilephone,tabletorcomputerAdddevicesandusersbasedonyourneedsNodevicepairingneeded,asdevicesareassociatedwithaspecificcloudaccountwhentheyarepurchasedCloudGatewaysJadeSmartCloudcanbeusedwiththefollowingcloudgatewaydevicesCA10DataLoggersJadeSmartCloudcanstoredatafromthefollowingdataloggersCWL100ScopeoftheTechnicalSupportVaisalaFrontlineTechnicalSupportteamisavailable365daysperyeartoreceiveservicerequestsbyemail,phoneandMyVaisala.
Seethelocalcontactdetailsatwww.
vaisala.
com/en/support.
Allservicerequestsareloggedandtrackeduntiltheyareresolvedtocustomersatisfaction.
Thetechnicalsupportincludestroubleshootingsoftwareandhardwareproblems,whichwillbeaddressedduringofficehoursofthenearestVaisalaservicelocation.
Eachservicerequestishandledbyadedicatedtechnicalexpert.
TheofficiallanguageofthetechnicalsupportisEnglish.
TechnicalSupportServiceConditionsCustomerisresponsiblefornominatingaprimarycontactorsystemownerwhohastheauthoritytomakedecisionsregardingtheconfigurationandoperationofthesystemorproducts.
Technicalsupportmayrequiretheparticipationofon-sitecustomerpersonnelinordertoperformactionsthatarenotpossibleforremotesupportstaff.
Vaisalaisnotresponsibleformakingdecisionsregardingwhatisappropriateandmeetsthecustomer'sregulatoryand/orbusinessneeds.
SecurityMeasuresDatatransmissionisencryptedonradiobetweenCWL100andCA10andbetweenCA10andcloud.
Datavisibilityinthecloudislimitedtothecustomeraccountowningthedevice.
Eachcustomeraccountcanhaveseparateuseraccountstomanagewhocanaccesstheservice.
JadeSmartCloudServiceDescriptionApril21,20202(2)DOC244304EN-AMinimumRequirementsForCWL100wirelessloggerBatteryreplacementsProbecalibrations(ifneeded)SoftwareupdatesdonewithUSBcablefromtimetotimeNeedstobewithinaradiorangeofCA10cloudgatewayUseinaccordancewithVaisalainstructionmanualsForVaisalaCA10cloudgatewayMainspowerorPoweroverEthernetInternetconnection(connectedusingEthernet)SoftwareupdatesareautomaticallyinstalledUseinaccordancewithVaisalainstructionmanualsForJadeSmartCloudInternetconnectionAnymodernwebbrowser(InternetExplorer,Firefox,Chrome,Safari)CookiesmustbeenabledDataexportsavailablein.
csvformatfromthelast30daysServiceAvailabilityVaisalaendeavorstokeepJadeSmartCloudavailableforcustomerscontinuously,24hoursadayand7daysaweek.
MaintenanceandServiceBreaksWegenerallyprovidescheduledmaintenanceandupdatestoJadeSmartCloudwithoutbreakstotheserviceavailabilityordatameasurementcollectedfromVaisalaproducts.
Ifmaintenanceorupdatescannotbecarriedoutwithoutabreaktotheserviceavailability,weshalleitherschedulethemtotakeplaceonthefirstMondayofthemonthornotifyofsuchbreaksthroughJadeSmartCloud.
Incasethereareunexpectedservicebreaks,weshallwithinnormalofficehoursattempttorecovertheserviceassoonaspossible.
EvenifJadeSmartCloudistemporarilyunavailable,datameasurementsarecollectedduringtheunavailabilityperiodandsyncedtotheserviceonceitbecomesavailable.