importantteddyfamily

ConflictManagementCandyceReynolds,Ph.
D.
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UniversityStudiesConflictWhatisitConflictWhydowedoitConflictWhydowecareGoalsforTodayUnderstandthenatureofconflictinhumanrelationshipsIdentifywaysthatconflictcanbepositiveornegativeExamineaframeworkforanalyzingconflictsituationsAnalyzeapersonalconflictWhatweknow….
ConflictisanaturallyoccurringphenomenonforhumanbeingsPeopledonotgetinvolvedinconflictsituationsunlesstheyhavesomestakeintherelationshiporoutcomeorbothWhatweknow….
Onecannevertrulyresolveconflict,onecanonlymanageconflictThecostsofunmanagedconflictcanbehigh,butthegainsfromusingdifferencescreativelycanalsobegreatConflictcaneitherbeproductiveordysfunctionalFirstTrickforConflictManagementKnowYourselfWhatfeelingsdoyouhavewhenyouareinconflictsituationCommonFeelingsAssociatedwithConflictAngerFrustrationFearExcitementCommonActionsAssociatedwithConflictFightFlightYourHistorywithConflictHowwasconflictperceivedinyourfamily/communityHowdidyourfamily/communitydealwithconflictYoucandecide.
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UnderstandingtheimpactofyourfamilyandcommunityonyourideasaboutconflictcanallowyoutomakedecisionsabouthowyoudealwithconflictnowWeareourhistoryWemakeourhistoryWhatisyourconflictstyleConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS35124ConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS351--Turtle24Turtle--WithdrawingAvoidconflictasallcostsGiveuptheirpersonalgoals&relationshipsBelieveitishopelesstotrytoresolveconflictFeelhelplessEasiertowithdrawthanfaceconflictConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS3512--Shark4Shark--ForcingTrytooverpoweropponentsbyforcingthemtoaccepttheirsolutionsNotconcernedwithneedsofothersDonotcareabouthowothersperceivethemBelieveinwinningandlosingWinninggivesthemasenseofprideTrytowinbyattacking,overwhelming,&intimidatingothersConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS3--TeddyBear5124TeddyBear--SmoothingRelationshipsmostimportant,goalsoflittleimportanceWanttobeacceptedandlikedbyotherpeopleBelieveconflictshouldbeavoidedinfavorofharmonyFearfulthatconflictwillhurtsomeoneConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS35124--FoxFox--CompromisingModeratelyconcernedwithrelationshipsandgoalsWillingtosacrificepartoftheirgoalsandrelationshipsinordertofindagreementforthecommongoodConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS35--Owl124Owl--ConfrontingValuetheirowngoalsandrelationshipsViewconflictsasproblemstobesolvedSeeconflictsasimprovingrelationshipsbyreducingtensionSeeksolutionsthatsatisfybothpartiesNotsatisfieduntilsolutionisfoundandtensionisreducedWhichstyleisbetterSomestylesaremoreusefulthanotherswhen.
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Usesofthe"Turtle"WhenissueistrivialWhenpotentialdamageofconfrontationoutweighsthebenefitsToletpeoplecooldown&reducetensionWhengatheringinformationWhenotherscanresolvetheconflictmoreeffectivelyUsesofthe"Shark"Whenquick,decisiveactionisvitalOnimportantissueswhereunpopularactionsneedtobeimplementedToprotectyourselfagainstpeoplewhotakeadvantageofnoncompetitivebehaviorUsesof"TeddyBear"WhenyourealizeyouarewrongTolearnfromothersWhenissueismoreimportanttotheotherpersonthantoyourselfAsagoodwillgesturetomaintaincooperativerelationshipToallowotherstoexperimentUsesof"Fox"Whengoalsareimportant,butnotworththeeffortordisruptionWhenopponentswithequalpowerarestronglycommittedToachievetemporarysettlementstocomplexissuesUsesof"Owl"TofindanintegrativesolutionwhenbothsidesaretooimportanttocompromiseWhenyourobjectiveistolearnToworkthroughhardfeelingswhichhavebeeninterferingwitharelationshipSecondTrickforConflictManagementUnderstandProcessofConflictExpectations(explicit)Anticipation(implicit)ExperienceUnfulfilledExpectationsResentmentsBuildGatherevidenceforacaseGiveupinterveneWhy&howdowegetinconflictsituationsTheissuesThefacts:presentsituation,problemsThegoals:howthingsoughttobe,thefutureconditionssoughtThemethods:thebest,theeasiest,thequickest,themostethicalThevalues:thebeliefsaboutprioritiesthatshouldbeobservedinchoosinggoals&methodsThehistory:whathasgoneonbeforeComponentsofaConflictSituationFrustration--whenyoufeelblocked.
Conceptualizationofproblem--"What'sgoingon"Conceptualizationofbehaviors&intentions--"Whatdoesthatmean"Outcome--emotional,cognitive,behavioralTypesofConflictWhatcanwedoHowdoweinterveneAcceptthatyouwillhaveconflictWorktowardhavingpositivevs.
dysfunctionalconflictUseconflictmanagementskillsDe-escalation"I"-MessagesIndicatorsofEscalationCompetitionRighteousnessNotListeningSpreadingtonewissuesDealinginpersonalitiesThreatsIntentionalHurtViolatingSocialRulesIndicatorsofDe-escalationListening.
Tryingtounderstand.
ShowingTact.
Concernforother'sfeelings.
Goodwillgestures.
AppealstoDe-escalate.
Airingfeelings.
Findingalternatives.
"I"-MessagesDescribe:BehaviorFeelingsConsequenceBewareofwarwords!
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AnalyzingaConflictSituationConflictwasbetween________Itcenteredaround_Iwanted_andfeltfrustratedbecauseInmyview,thekeyissuewas_______TheotherpersonprobablythoughtthekeyissuewasAnalyzingaConflictSituationPredominantconflictstyleIused_____EscalationbehaviorsIused________De-escalationbehaviorsIused______Majoroutcomes_Differencesover:facts,goals,methods,values,history_WhatwouldIdodifferentlynexttimeSmallGroupBreakintosmallgroupsTake7minutestofilloutsheet.
Writeaboutproblemthatyouarewillingtosharewithgroup.
(Couldbesomethingthathashappenedinyourgroup!
)ShareworksheetwithgroupGetfeedbackaboutpossiblealternativewaysofviewingand/orhandlingconflictDiscusscommonthemesLargeClassEachgroupsharetheircommonthemesQuestions,comments