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TravelportExtendedServicesDeskTheTravelportExtendedServicesDeskprovidesfee-basedassistancewiththoseissuesthatourcustomaryHelpDesksdonotsupportincluding:PChardwareandsoftwareinstallationandtroubleshootingassistanceInstallingandconfiguringGoResoncustomerownedequipmentInstallingandconfiguringHPM(HostPrintManager)oncustomerownedequipmentConfiguring&troubleshootingcustomerownedprintersandcablesISP/Router/Firewall/NetworktroubleshootingandconfiguringassistancePhoneNumber:800-935-6634CountriesCovered:U.
S.
,Canada,CaribbeanHoursofOperation:10:00AMto6:00PMEasternMondaythruFridayClosedallTravelportHolidaysSupportPersonnel:U.
S.
basedhighlytrainedTravelportemployeesFees:$2.
25perminuteBilledtoyourmonthlyTravelportaccountstatementTravelportExtendedServicesDesksupportisprovidedatnochargefornewandconversioncustomersfor10daysfollowinginitialimplementation.
Afterthefirst10daystheregularfeeof$2.
25perminutewillapply.
LIMITATIONS:WhiletheExtendedServicesDeskstaffisveryknowledgeablewithrespecttocertainapplications,wemakenowarrantywithrespecttoinstallationortheperformanceofthirdpartysoftware.
Ourprovisionofsupportservicesdoesnotimplythatresultswillbemet.
Resultscanbegreatlyaffectedbywhatothersoftwareprogramsareloadedandthetypeofhardware.
Wedonotrepresentanythirdpartyvendorsandthecustomerisresponsibletoensurealllicensingagreementsandrestrictionsaremet,includingmeetingtheprovisionsoftheirWorldspancontract.
TravelportTechnicalServices:FeeforServiceOverview:TheTechnicalServicesdepartmentoffersfeebasedassistanceforagencycustomersintheUSmarket.
Servicesincludeprofessionalinstallation,configurationandtroubleshootingofhardwareandsoftware.
Servicescanbeprovidedremotelyusingthelatestremoteaccesssoftware,oron-site.
Services:TheservicesprovidedbyTravelportTechnicalServicesincludebutarenotlimitedto:HardwareInstallationandConfigurationWorkstationsServersRoutersSwitchesPrintersComponentsModemsFirewallsSoftwareInstallationandConfigurationWorldspanGo!
GalileoDesktopWorldspanPrintManagerGalileoPrintManagerFocalPointtoNetSENortelExtranetWorldspanFastclipBackOfficeMicrosoftOperatingSystemsFirewall/AntiVirusMicrosoftOfficeE-mailClientWorkstationSecuritySetupServicesLocalAreaNetworkConfigurationWorkgroupConfigurationPrinterassociationsDataBackUpandRetrievalTechnicalTroubleshootingNetworkconnectivityInternetExplorerWindowsPrintersHowtoorderservicesTorequestassistancefromTravelportTechnicalServicespleasecompleteaServiceRequestFormbyclickinghereandaFieldServiceEngineerwillcontactyou.
AdditionalInformationTolearnmoreaboutanyoftheseservicesyoumaycontactyourAccountManagerorsendanemailtoMyTech@Travelport.
com.
.
TravelportTechnicalServicesFeeforServicePricingProfessionalinstallationandconfigurationofcustomersuppliedandownedhardwareandsoftware.
OnsiteandRemoteServicesprovidedbyhighlyqualifiedanddependableTravelportFieldServiceEngineers.
Inadditiontoallapplicabletravelcharges,afeeof$150perhourfortraveltimewillbechargedforallon-sitesupportcalls.
Unlessotherwisenotedthemaximumjobtimeis1hour,thenanhourlyrateappliesat$195perhour.
HardwareInstallationServicesClientWorkstations-Install/ConfigurenewworkstationsUnpackandsetupPCworkstations(WS)atdesignatedlocations.
$75Routers-Install/Configure4or8PortRouterInstall/ConfigureLinksysRV042orNetgearFVS338.
$150Install/ConfigureCisco831withNATtolocaladdressing.
$200Firewalls-Install/ConfigureFirewallInstall/ConfigureCiscoPIX501withPolicyNAT(Maxinstalltimeis2hoursthenhourlyrate)$250Switches-Install/Configure8PortEthernetSwitchInstall/Configure8portEthernetswitch.
$65Printers-Install/ConfigureGDSPrinterItinerary/MessagePrinterInstall/ConfigureGPM/HPM$75WindowsNetworkPrinterInstall/Configure$75WorkstationConfigure/ConnecttoNetworkPrinter$25Multi-PortSerialCards-Install/ConfigurePCIserialcardInstallSIIG1to4serialportcardinPrintServerWorkstation$75ExternalDSL/CableModems-Install/ConfigureWorkwithCustomer'sISPtoInstallDSLorCablemodem.
$125MemoryUpgrades-Install/ConfigureInstallRAM(RandomAccessMemory)$40SetupServicesRouteAddStatementsAddroutestatementsinworkstationtoallowforinternet/emailaccessviacustomerownedrouter$20ApolloPrintLinkageSetuporreconfigurePrinterLinkage$25WorldspanAIRTable/AltRoutesConfigureorAdjustAirtablesorRoutings$25LANReconfigureRe-setofnetworkconfigurationonworkstationwhensiteischangingconnectivity.
IP$50addressesreset.
ChargeisperworkstationApplicationInstallationandConfigurationServicesGalileoDesktop/WorldspanGo!
Res-Install/ConfigureProperlyInstallorUpgradeTravelportGDSapplicationsonworkstationsinstalledwithWindows7,VistaorXP$75FocalpointNET/NortelClient-Reconfigure/UpgradeReconfigureorinstallsoftwareforVPN(virtualprivatenetwork)accesstoApolloconnection$40GalileoSSLService-Install/UpgradeInstallorUpgradeGalileoSSLServiceonworkstationsinstalledwithWindows7,VistaorXP$40GalileoPrintManagerandHostPrintManager-Install/UpgradeInstallorupgradeprintmanagersoftwaretoprintticketsanditineraryfromApollo,GalileoorWorldspan.
$75PersonalFirewallSoftware-Install/UpgradeInstallcustomersuppliedpersonalfirewallsoftwareoncomputerforprotectionfrominternetintruders$60.
Anti-VirusSoftware-Install/ConfigureInstallcustomersuppliedanti-virussoftwareforvirusprotection.
$60MicrosoftOffice-Install/ConfigureInstallcustomersuppliedMicrosoftOfficeSuitesoftware$50Outlook/OutlookExpress-Install/ConfigureInstallE-mailclientsoftwareusingsettingsprovidedbycustomer'sISP$40PCFaxSoftware-Install/ConfigureInstallandconfigurecustomersuppliedFaxmachinesoftwareforcomputeraccess$40OperatingSystem-Install/ConfigureInstallcustomersuppliedWindowsVistaClientorWindows7(Maxinstalltimeis2hoursthenhourlyrate)$175InstallcustomersuppliedWindowsXP(Maxinstalltimeis2hoursthenhourlyrate)$125InstallcustomersuppliedWindowsServer2003/2007/2008(Maxinstalltimeis3hoursthenhourlyrate)$350BackOfficeConnectivity-Install/ConfigureConfiguretheGalileoPrintManager(GPM)softwareorWorldspanHostPrintManager(HPM)foraMIR/Images$125toDiskdevicetoallowagenciesusingabackofficeaccountingpackagesuchastheGalileoGlobalWareorTRAMStodownloadMIRs/ImagesWorkstationSecurity-Install/ConfigureInstallandconfigurecustomerprovidedInternetSecuritySoftware(i.
e.
Norton,McAfee,Zonelabs)$125WorldspanFastclip-Install/ConfigureInstallandconfigureFastclipforusewithGo!
$35TechnicalTroubleshootingInternetExplorer-TroubleshootTroubleshooterrorswithMicrosoft'sInternetExplorerassociatedwithaccessingWorldspanGo!
$60Printers-TroubleshootYSTP/YSTR,Start/StopHPM$25TroubleshootissuesinvolvingTravelportcertifiedprinters$125Miscellaneous-TroubleshootingAllothertroubleshootingprovidedbytechnicalservicerepresentative.
(Billedbythe1/2Hour)$100Inadditiontoallapplicabletravelcharges,afeeof$150perhourfortraveltimewillbechargedforallon-sitesupportcalls.
Unlessotherwisenotedthemaximumjobtimeis1hour,thenanhourlyrateappliesat$195perhour.
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