Sitediscuzx2.5

Avayaone-XAgent2.
5ReleaseNotes,June2011AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20112ContentsIntroduction3Listoffilesincludedinthisrelease.
3Systemrequirements.
4HardwarespecificationsforCentralManagement4HardwarespecificationsfortheDeskPhoneorOtherPhonemodes4HardwarespecificationsfortheMyComputermode4PCheadsetorheadphones.
5Softwarerequirements6Softwaredownloadinstructions.
7Newfeaturesandchangesfrompreviousrelease(Avayaone-XAgent2.
0).
.
.
.
7Listofissuesaddressedinthisrelease.
10Avayaone-XAgent10CentralManagement.
11Documentationandhelp12Issueswithresolution.
12KnownMSWindowsIssue17Hotfixinformation17Sizing.
18CentralManagement(CAM)18Contactinformation20AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20113IntroductionAvayaone-XAgentisanintegratedtelephonysoft-phonesolutionforagentsincontactcenters.
Avayaone-XAgentprovidesseamlessconnectivitytoat-homeagents,remoteagents,out-sourcedagents,contactcenteragents,andagentsinteractingwithclientshavingvocalandhearingimpairments.
Avayaone-XAgent2.
5offersanumberofenhancementsinadditiontothefeaturesavailableinAvayaone-XAgent2.
0.
Avayaone-XAgent2.
5iscompatiblewithCallCenterElite6.
0,Avayaone-XAgentCentralManagement2.
5,andAvayaAuraCommunicationManager2.
xandlater.
Avayaone-XAgent2.
5alsoprovidestheabilitytointer-operatewithotherIMandpresenceclients,namely,Avayaone-XCommunicator6.
1andMicrosoftOfficeCommunicator2007.
Avayaone-XAgent2.
5supportsAvayaAuraPresenceServices6.
1withAvayaAuraSystemManager6.
1SP1.
1.
TheavailabilityoffeaturesdependsontheAvayaone-XAgentusertypeyouusefordeployment.
Avayaone-XAgent2.
5maintainsallenhancementswiththesameuserinterfacesothattheexistingusersofAvayaone-XAgentcanadapteasilytothenewfeatures.
ListoffilesincludedinthisreleaseFileNameDescriptionOnexAgentSetup2.
5.
00467.
0.
zipInstallprogramforAvayaone-XAgentclient.
PolycomVideo2.
0.
0268.
msiSetupfiletoinstallPolycomVideo.
PolycomVideoshouldbeinstalledbeforeinstallingone-XAgenttousethevideocapability.
CorrectversionofPolycomVideofileisrequiredforone-XAgenttofunctionproperlyforvideofunctionality.
oneXAgentCM-2.
5.
00450.
0.
zipInstallprogramforAvayaone-XAgentCentralManagement.
OneXAgentXSD2.
5.
00467.
0.
zipXSDsusedtogeneratesettingsandbusinessmodelforone-XAgent.
OneXAgentAPISample2.
5.
00467.
0.
zipSampleprogramforAvayaone-XAgentAPISSORegistryPatch2.
0.
08126.
0.
zipRegistrysettingspatchforSingleSign-On.
LoginFocus2.
0.
09184.
zipRegistrysettingspatchaddressingthefocusissueontheloginscreen.
AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20114SystemrequirementsHardwarespecificationsforCentralManagementCentralManagementrequiresaserverwiththefollowingminimumspecifications:Processor2.
4GHzdual-coreprocessorForexample,Dual-CoreAMDOpteronProcessor2216–2.
4GHzRAM4GBHarddiskspace40GBNICsupport100MBHardwarespecificationsfortheDeskPhoneorOtherPhonemodesUserswithextensiveDeskPhoneorOtherPhoneconnectionmodesmusthavethefollowingminimumclienthardware.
Systemswiththesespecificationsdonotleverageanyothermediatype,suchasVoIP,Video,DesktopSharing,orIM.
Processor733MHzPentium3processororequivalentRAM256MBHarddiskspaceMinimum1GBandmore,ifrecordsandconfigurationarestoredlocally.
Monitordisplay800x600,16colorsAvayaSwitcherIIForAgentGreetingsintheOtherPhone(DualConnect)andDeskPhone(SharedControl)modesHardwarespecificationsfortheMyComputermodeUserswithextensiveMyComputerconnectionmodesmusthavethefollowingminimumclienthardware.
Systemswiththesespecificationsleverageonmediatypes,suchasVoIP,Video,DesktopSharing,orIM.
Processor1.
5GHzPentium4processororequivalentRAM1GBHarddiskspaceMinimum1GBandmoreifrecordsandconfigurationarestoredlocallyLargerthediskspace,betteristhemediaperformanceAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20115especiallyinVoIPMonitordisplay800x600,16colorsAvayaSwitcherIIForAgentGreetingsintheOtherPhone(DualConnect)andDeskPhone(SharedControl)modesUniversalSerialBusUSB2.
0WebcameraThefollowingUSBcamerashavebeentestedwithAvayaone-XAgentandfunctionadequately.
Thelistisinnospecificorder.
CameraLogitechQuickCamCommunicateMP(S5500)LogitechQuickCamUltraVisionLogitechQuickCamPro9000MicrosoftVX-3000MicrosoftVX-6000CreativeWebCamLive!
MotionSoundcardThecomputermusthaveafull-duplexsoundsystem.
AvayarecommendsthefollowingsoundcardsforusewithAvayaone-XAgentasthesesoundcardshaveperformedadequately.
Thelistisinnoparticularorder.
CreativeLabs-LiveCreativeLabs-AudigyCreativeLabs-Audigy2PCheadsetorheadphonesPCHeadsetsareneededforoperationintheMyComputermode.
Avayanolongertests,sells,orsupportsheadsets;however,someoftheheadsetsaretestedwithAvayaone-XAgentbyDevConnectpartners.
Avayaone-XAgenthaspublishedanAPIsupportingAvayabrandedheadsetsthatallowstheDevConnectPartnerstotestheadsetinterfacethroughtheDevConnectprogram.
Formorecurrentinformationontesting,seetheDevConnectWebsiteorApplicationNotesontheAvayaone-XAgentpageoftheAvayaWebsite.
Note:Avayadoesnotrecommendanyspecificheadset,butsomeoftheAvayabrandedversionsofthePlantronicsheadsetsaretestedthroughtheDevConnectprogram.
FormappingofformerAvayabrandedheadsetstotheirPlantronicsequivalent,seetheAvayatoAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20116PlantronicsheadsetTransitionGuideonthePlantronicsWebsite.
YoucandownloadthePDFfilethathasthelistofheadsetsfromthefollowinglink:http://www.
plantronics.
com/media/uc/avaya_transition_guide.
pdfSoftwarerequirementsOperatingSystem(Avayaone-XAgent)Desktopcomputersorlaptopsmusthaveoneofthefollowing32–bitor64–bitoperatingsystems:MicrosoftWindows7MicrosoftWindowsXPProfessionalwithServicePack2orServicePack3MicrosoftWindowsVistaServicewithServicePack1forBusiness,Enterprise,orHomePremiumMicrosoftWindows2003Server-TerminalServicesMicrosoftWindows2008Server-TerminalServicesOperatingSystem(CentralManagement)RedHatEnterpriseLinux(RHEL)5.
2,5.
3,or5.
432–bitSupportedbrowsers(CentralManagement)InternetExplorer7.
xMozillaFirefox3.
xOtherMicrosoftsoftwareAvayaone-XAgentrequiresthefollowingMicrosoftproducts:MicrosoftInternetExplorer7.
0orlater(touse,theclick-to-dialfromInternetExplorer).
Microsoft.
NETFramework3.
5ServicePack1.
MicrosoftRe-distributablePrimaryInteropAssemblies(PIA),requiredonlywhenimportingMicrosoftOfficeContactsfromMicrosoftOffice2003or2007.
WindowsMediaPlayerR10orhigher,requiredifyouareusingtheH.
323protocol.
YoucandownloadthesoftwarefromtheMicrosoftWebsite:http://www.
microsoft.
comAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20117SoftwaredownloadinstructionsTheinstallationproceduretodeploytheAvayaone-XAgentsolutionisprovidedinthedocumentInstallingandConfiguringAvayaone-XAgentandInstallingServerApplicationsforAvayaone-XAgent.
YoucandownloadthedocumentationfromtheAvayaSupportWebsite.
ServerApplicationDescriptionAvayaone-XAgentandCentralManagementTheAvayaone-XAgentclientandtheCentralManagementsoftwareareavailableontheAvayaSupportSiteathttp://support.
avaya.
com.
AvayaAuraSystemManagerDownloadtheSystemManagerISOimagefromtheAvayaLicensingandDeliverySystemWebsiteathttps://www.
plds.
avaya.
com.
AvayaAuraPresenceServicesDownloadPresenceServicesinstallerfilefromhttps://www.
plds.
avaya.
comandcopytheinstallertothehostwhereyouwanttoinstallPresenceServices.
Note:Beforecarryingouttheinstallation,ensurethatyoureadthedocument.
Newfeaturesandchangesfrompreviousrelease(Avayaone-XAgent2.
0)NOTE:FormoreinformationontheAvayaone-XAgentfeatures,seeAvayaone-XAgentOverview.
License:TheAvayaone-XAgent2.
5clientconsumesthesamelicenseasone-XAgent2.
0(IP_AgentR9intheCommunicationManagerlicensefile).
Thelicensetypeoptionintheagentloginpageischangedtousertype.
Thebasiclicensetypeisremoved.
TheolderprofilewithbasictypeismigratedtotheAgentusertypeandtheDeskPhonemode.
Inthisrelease,Avayaone-XAgentselectstheusertypeandproperlicensewhenregisteringwithCommunicationManager.
Inaddition,thebasiclicenseentitlementofCallCenterElite,ifusedintheDeskPhonemode,willselectanAGENT_SC(theEliteentitlement)license,andallowIM,Presence,DesktopSharing,andtheabilitytorunone-XAgentonaWindowsServer.
TheadvancedlicenseisonlyrequiredfortheOtherPhoneandMyComputerconnectionmodesandSoftTTY.
Alternateserverlist:WiththeAlternateServerlistfeature,agentoradministratorcandefinealternateregistrationserversasregistrationAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20118alternativesifregistrationwiththeprimaryserverfails.
Thesystemattemptstoregisterwithotherserveraddressesasregistrationalternativesifregistrationwiththeprimaryserverfails.
Multiplelocalareacodes:Avayaone-XAgentdialingrulesnowsupportsmultiplelocalareacodes.
WiththeMultipleAreaCodesfeature,agentsoradministratorscanspecifymorethanoneareacodeforalocalcallingareaintheDialingRulesfieldoftheAvayaone-XAgentapplication.
Note:Whiledialinginternationaltelephonenumbers,thenumbermustbeprefixedwitha+sign.
OnAvayaone-XAgent,gotoSystemOptionsMenu>Systemsettings>DialingRules>Basictab,ifmorethanoneareacodeisaddedintheLocalCallingAreaCodesfield,thentheIncludearea/cityfieldwhenmakingalocalcalloptionischeckedandgrayedout.
Thus,whenauserdialsanylocalnumberwithouttheareacode,thenthefirstcodeenteredintheLocalCallingAreaCodesfieldisprefixedwiththedialedstring.
Inthiscase,iftheuseriswillingtodialthenumbertosecondareamentionedintheLocalCallingAreaCodesfield,thentheusermusttodialitprefixedwiththenumber.
Authorizationandcarriercode:Avayaone-XAgent2.
5supportsautomaticappendingofauthorizationcodetothedialstring.
Theauthorizationandcarriercodemandatoryinsomecountries.
AuthorizationandcarriercodeisrequiredformakingexternalcallsfromtheAvayaone-XAgentapplication.
AuseroranadministratorcanassigntheauthorizationandcarriercodetotheAvayaone-XAgentapplicationanddefinethecalltypesthattheapplicationmustappendtomakeexternalcalls.
Pauseindialing:Avayaone-XAgent2.
5supportspauseindialingthedigitsinthedialedstring.
Anagentoradministratorcanspecifyatime(inseconds)foreachcomma(,)characterinthedialingfieldbeforedialingthenextdigit.
Time-To-Service/DuplicatedProcessorEthernetsupport:Avayaone-XAgentsupportsTime-To-Service/DuplicatedProcessorEthernet(DPE/TTS)featuresfromAvayaone-XAgentR2SP3release.
Therecoverymechanismrobustinthisrelease.
Avayaone-XAgent2.
5hasresolutionforseveralissuesintheDPE/TTSfunctionalitythatwasfoundinAvayaone-XAgentR2SP3.
PresenceServices6.
1support:Avayaone-XAgent2.
5supportsPresenceAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June20119Services6.
1inconjunctionwithSystemManager6.
1SP1.
1.
Avayaone-XAgentupgradesupport:Avayaone-XAgent2.
5supportsupgradingfrompreviousversionsofAvayaone-XAgent.
Videosupport:Avayaone-XAgent2.
5hasfixedseveralissuesinthevideofunctionalityfrompreviousrelease.
Troubleshootingutility:ThenewerversionofLogCollectorsupportscapturingtheWPFforms,andprovidesbetterzippingcapabilitiesoverthepreviousone.
TheLogCollectortoolisavailableintheAvayaone–XAgentinstallationdirectory.
Transmitandreceivegain:Avayaone-XAgent2.
5providesmechanismtoadjusttransmitandreceivegainofthevolume.
Avayaone-XAgent2.
5hasnewaudiofeaturesintheAgentPreferences>Audio>AdvancedtabwiththenewTransmitGainandReceiveGainslidebars.
Theseslidebarsaccommodatethedifferencesbetweencomputerhardwarecomponents,OSDrivers,andheadsets,wheremultiplecombinationsofhardware,softwaredrivers,andheadsetsvaryinthesamecustomerorcontactcenterenvironment.
TheTransmitGainslidebarhasarangefrom0.
10to10.
00withthedefaultvaluesetto0.
35.
TheReceiveGainslidebarhasarangefrom0.
10to100.
00withthedefaultvaluesetto1.
00.
Theslidebaradjustmentsaresensitiveandcanhaveasignificantimpacttotheusersaudioqualityexperiencewithchangesassmallastwo-hundredths(2/100)ofadifferencefromthedefaultsettings.
IftheAvayaone-XAgent2.
5end-userexperiencesavolumeoraudiorelatedissues,theusermustlookattheAgentPreferences>Audio>Basictabwhileonanactivecall.
TheusermustcheckthePlayback(earpiece)andRecord(microphone)values.
BoththePlaybackandRecordslidebarshavearangefrom0to100.
Afterendingthecall,theusermustsetboththePlaybackandRecordslidertomid-range,ascloseto50andtesttheaudiovolumeandqualitywiththenextcall.
TheusermustcalibratethePlaybackandRecordsettingsuntilthesystemachievesanoptimalvolumesettingforeachcomputer,withheadset.
OncetheuserhasconfiguredthePlaybackandRecordlevelandtheusercontinuestoexperiencetheadditionalorotheraudiorelatedissues,thentheusermustnavigatetotheAgentPreferences>Audio>AdvancedtabtoAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201110calibratetheTransmitandReceiveGainslidebars.
Asmentionedearlier,thesegainadjustmentsaresensitive.
Uponidentifyingtheaudioissue,forexample,hearinganecho,orstatic,orchopped/garbled/muffledwords,theusercandetermineiftheissueisoriginatingfromthelocalendorthefarendorbothbyadjustingtheTransmitGainorReceiveGainslidebars.
Ifthenoiseisoriginatingfromthenear-end,theusermustadjusttheReceiveGainslidebar.
Ifthenoiseisoriginatingfromthefar-end,theusermustadjusttheTransmitGainslidebar.
Note:Slidebaradjustmentsmustnotbemadewhileonanactivecallastheimpactexperienceateitherendcanbeextreme.
Dependingontheissueexperiencedfortheend-userandthefar-endcallers,ensuretheTransmitandReceiveGainadjustmentsaresmall,oneortwo-hundredthsatatimewhilemakingadjustmentstorelievetheecho,orstatic,orchopped/garbledwords.
TheusercanachievethisbyclickingtheOKbuttonandtestingthequalityofvoiceinthenextcall.
Theusercanrepeatthisexerciseaftereachcallandretestuntilthebestsettingsareachievedbothfornear-andfar-end.
ListofissuesaddressedinthisreleaseAvayaone-XAgentCallsfromAvayaone-XAgenttostationhaveonewayaudio.
UserhastopressaDTMFdigittoestablishaudiopath.
Avayaone-XAgenthangswhenitisadministeredtoplayringingthroughtheinternalPCspeakers.
Avayaone-XAgentmustsupporttheH323DialCompleteTimeoutpropertysettingintheconfig.
xmlfile.
One-wayaudiooncallsbetweenAvayaone-XAgent(onwindows7)andastation.
Avayaone-XAgenthangsfor15secondsduringthecalltransferwhenthetransferredpartyisbusyorinvalid.
Avayaone-XAgentR2SP3iscrashingduringtransfertootheragent.
IntheGermanversion,duringtheAvayaone-XAgentlogin,thefieldtoenterthetelephonenumberdoesnotappearwhentheuserselectstheOtherPhoneoptionforplacingandreceivingcalls.
SPARKemulatorcrashesduetosyncissuebetweentheMediaProcessorsessionandRTCPmessageprocessing.
AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201111IntermittentSPARKEmulatorcrash.
Avayaone-XAgentreportstheLoginErrormessagewhenauserattemptstologintotheOtherPhonemode.
RTCPpacketsarenottaggedbyendpoint.
Intermittentlyprompteddigitsarenotgettingpopulatedintheworkitem.
ScreenPopsarefunctioningintermittentlywhenAutoAnswerisconfiguredAvayaone-XAgent'sSPARKemulatordoesupdatetheCNAMEandPHONEfieldsinSDESitemofRTCPpacket.
Avayaone-XAgentmustnotdisplaytheOperationfailed-AddCallToWorkitemFailederrormessagewhentheMakeCallrequestfails.
Avayaone-XAgentmustprovidemeansofcreatingthe"certs"directorytoadirectorywithintheuserprofileortoadirectorywiththeuserpermission.
TheWorkItem_Releasefailed;Avaya.
OneXAgent.
OneXAgentExceptionmessageappears.
IntermittentlyuserToUserInfoisnotgettingpopulatedintheworkitem.
Avayaone-XAgentdoesnotpreservethewindowsregistrysettingsforfTransmitGainandfReceiveGainvaluesoverrestartofAvayaone-XAgentapplication.
ScreenPopdelaymorethantwosecondsiftheUUIandPrompteddigitsbuttonsareconfigured.
Log4netnotrespectingthemaxSizeRollBackupspropertysetting,backuplogsnotbeingdeleted.
WhenanyspecialcharacterisenteredaftertheACDloginIDACDloginfails.
CentralManagementSupervisorfailedtoretrievemember'sworklogifmultipleprofilesassignedtotheagent.
CentralManagementAdministrationneedsinputfieldvalidation.
EnableIMLogincheckboxshouldnotbeselectedbydefaultinTemplateinCentralManagement.
Usernotabletochangecamdbpassword.
CancelingonAddinganewtemplatestilladdsanewtemplatetothetemplatelist.
Hotdeskingforlocationcleansuserdatainprofile.
CentralManagementlogfileskeepsgrowing;jboss-log4j.
xmlDailyRollingFileAppenderdoesnotlimitnumberofrolledfiles.
Installerlogsdonotshowtheinformationaboutnumberofsuccessesanderrorsoccurredininstallation.
Postrespg_largeobjectfilesgrowingoutofcontrol.
Inthedocumentationforpostserverinstallationconfigurationchangenotavailable.
AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201112Inthedocumentation-SSOconfigurationstepsoutdatedinInstallingServerApplicationsforAvayaone-XAgent2.
0.
LDAP.
urlvariablelimitedto50charactersduringCAMinstallation.
DocumentationandhelpInstallingandConfiguringAvayaone-XAgent2.
0containsoutdatedsupportedheadsetinformation.
IssueswithresolutionCentralManagement(CAM)IssueResolutionTheOtherPhonefieldintheLogin-Telephonytabofatemplate(throughTemplateManagementt)isdisabled.
TheOtherPhonefieldcanonlybeeditedfromaprofileassignedtoauserinUserManagementandnotfromtemplatesinTemplateManagement.
TheAdd/RemoveMemberslinkontheMemberstabdoesnotworkwhileaddinganewgroup.
GotoManageGroups>Addnewgroup>EnterGroupnameandSelectsupervisor.
NavigatetotheMemberstabandclickonADD/RemoveMemberslink,itdoesnotwork.
Performoneorallofthefollowingsteps:SavethegroupdetailsbeforenavigatingtotheMemberstab.
UsetheAdd/RemoveMemberslinkontheGroupDetailspagetoaddmemberdetails.
TheAudioGreetingspagedoesnotworkproperlyinInternetExplorer7(IE7)browser.
InIE7,whenanaudiogreetingisselected,andoneoftheoption(matchANIdigits,forexample)isselected,theitemsundertheoptionremaindisabled.
Selecttheoption,andclickSave.
Thesaveresultsanerror;buttherespectivedrop-downwillbeenabled.
TheDirectorysettingpageofCentralManagementonlyallowsallfieldstobeusedtogetherasoneset.
ThisimpliesthatanadministrationmustusethisfeaturetoIfthedirectoryistobeaccessedwithperagentusernameandpassword,theagentsmustconfigureallthefieldsAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201113IssueResolutionconfigureallfieldsincludingusernameandpassword.
themselves.
AfterimportinglocationdataintoCAM,passwordfieldisblankedoutinTelephonytabofLoginsettingsofone-XAgent.
Agentmusttotypepassword.
LoggingintoCAMfailsusingPAMorLDAPifthebindCredential,bindDNorBaseDNcontainsXMLescapecharactersand).
Usernamesandpasswordsmustnotcontainanyxmlescapecharactersand).
Avayaone-XAgentAPIIssueResolutionIntheAPI,VoiceInteractionTerminatedNotificationisnotsentuntiltheencasingWIisclosed.
IfauserwantstousetheAvayaone-XAgentAPI,thentheusermustcreateVoiceInterationalwaysinnewworkitem.
IntheAPI,onanincomingACDvoicecallifUser-to-userinformationand/orCallerinformation(PromptedDigits)arereceived,thenthisinformationisnotpassedtotheapplicationwhichhasregisteredwithone-XAgentusingone-XAgentAPIservice.
ThisinformationispassedtotheregisteredapplicationonlywhentheWorkItemcontainingthisVoiceInteractionisreleased.
Thisisaknownissue.
Single-Sign-on(SSO)IssueResolutionMulti-bytecharactersnotworkingwithSSO.
SunSDKimplementstheKerberosVprotocol,whichonlysupportstheASCIIcharacters.
Asaresult,CentralManagementonlysupportstheASCIIcharactersforusernameandpasswordwhenusingSSO.
CentralManagementonlysupportstheASCIIcharactersforusernameandpasswordwhenusingSSO.
SSOdoesnotworkproperlyonWindows7AddthefollowingDWORDAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201114IssueResolutionClientMachines,orWindowsXP,Vista,WindowsServer2008withKB968389(ExtendedProtectionforAuthentication)installed.
registryentry:[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\SuppressExtendedProtectionValue=3.
SSO:SingleSign-ondoesnotworkwithWindows2003client.
AddCAMURLtothelistoftrustedsites(thisismandatoryonWindows2003)onMicrosoftInternetExplorer->internetoptionspage.
Note:1.
Pre-RequisiteforCAMSSOconfiguration:i.
EnsurethatCAMisfunctionalandadministrationWebconsoleisaccessible.
ii.
Backup/jboss-4.
2.
3.
GA/server/default/conf/login-config.
xmlto/opt/Avaya/OneXAgentCM/origconf/login-config.
xml.
orig.
ThisfileisrequiredandisusefulifyouencounteranytroublewhileconfiguringSSO.
2.
InAdministeringAvayaone-XAgentwithCentralManagement2.
5underthesection"ConfiguringtheSingleSign-onsetup"-Page16,instep8,4thbulletmustbe-HostnameofCentralManagement(FQDNofCentralManagement):vmcamdeployed.
austest.
avaya.
com.
Page16,Instep9,commandsmustbeasfollows:setspn.
exe-ahost/vmcamdeployed.
austest.
avaya.
comvmcamdeployed.
setspn.
exe-aHTTP/vmcamdeployed.
austest.
avaya.
comvmcamdeployed.
ktpass-princhost/oxacmhostname@DOMAIN.
COM-ptypeKRB5_NT_PRINCIPAL-pass*-mapuserDOMAIN\oxacmhostname-outC:\oxacmhostname.
host.
keytab.
AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201115MigrationIssueResolutionWhenmigratingfromtheolderreleaseofAvayaone-XAgenttoAvayaone-XAgent2.
5withmultipleprofiles,whereselectedprofilebeforemigrationisnotdefaultprofile,thenaftercompletingthemigrationAvayaone-XAgentselectsadefaultprofilealthoughinUIitshowsaselectedprofile.
ItisanUIissuewheremigrationissuccessfulforallprofiles.
ButAvayaone-XAgentisnotabletoselectprofilewhichwaslastselectedbeforemigration.
YoumustrestarttheAvayaone-XAgentapplicationtofixthisproblem.
LocalizationIssueResolutionSmiliesdonotappearforGermanandItalianIMfieldsinAvayaone-XAgent.
WhenusingDesktopSharingonalocalizedOS,sharedcontrolallowsonlyEnglishkeyboardentry.
EnsurethatthecontrollingAvayaone-XAgentisusingtheEnglishIMEorthelocalizedIMEwiththeEnglishmode.
L10N:ScreenPopisnotdisplayedinRussianandItalianLanguage.
L10N:Spanishextension–TheUUIScreenpopupdoesnotshowtheUUIvalue.
NA.
DocumentationandhelpIssueResolutionThetutorialsshippedwithAvayaone-XAgent2.
5helpfilesarenotlocalized.
NA.
InstallingandConfiguringAvayaone-XAgent,followingstatement–InadditiontheBasicusertype,ifusedintheDeskPhonemode,willselectanAGENT_SC(theEliteMustbereadas"DeskPhonemodewillselectanAGENT_SC(theEliteentitlement)license,andallowsIMandAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201116IssueResolutionentitlement)license,andallowsIMandPresence.
Presence.
"InUsingAvayaone-XAgent,under"AlternateServerListpanelfielddescriptions",thefollowingstatement–"Theminimumvalueforthisoptionis2(seconds).
"Mustbereadas"Theminimumvalueforthisoptionis1(thatis,totaltimeperserver=1*15=15seconds).
Defaultvalueis2(thatis,totaltimeperserver=2*15=30seconds).
"InInstallingandConfiguringAvayaone-XAgent,undertopic"IPTelephones(forDeskPhonemode)",thefollowingstatement–"Avayaone-XAgentsupportsClarisysi750USBInternetPhone.
"Mustbereadas"Avayaone-XAgentdoesnotsupportsClarisysi750USBInternetPhone.
"InInstallingandConfiguringAvayaone-XAgent,undertopic"PCheadsetorheadphones",page12,thefollowingstatementswithtables–Thefollowingarethewireless(USB/PC)headsetsthathavebeentestedwithAvayaone-XAgentandperformadequately.
Thelistisinnoparticularorder.
Thefollowingarethewired(USB/PC)headsetsthathavebeentestedwithAvayaone-XAgentandperformadequately.
Thelistisinnoparticularorder.
Thetablesunderthe"PCheadsetorheadphones"isnottrue.
Ignorethetablesandreadthestatementas-"AgentscanuseanyAvayabrandedversionsofthePlantronicsheadsetsthataretestedthroughtheDevConnectprogram.
"ScreenpopIssueResolutionUnderSystemSettings>ScreenPoppage,Whenthescreenpopisconfiguredtoexecuteanyapplication(andnotURL)andwithdatefieldonlyasacommandlineparameter.
Thenone-XAgentdoesnotlaunchtheconfigured1.
Ifthedatefield(%d)iscombinedwithanyotherfieldsliketime(%s),itworks.
2.
ThereisregistryentrycalledAvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201117IssueResolutionapplicationasascreenpop.
"FireScreenpopsWithNoParam"under"HKLM\SOFTWARE\Avaya\Avayaone-XAgent\Settings"withthedefaultvalueasfalsein2.
5.
ThisvalueoffalsemeanstonotpopupscreenpopifthevalueoftheparameterspecifiedinthescreenpopdoesnotgetavaluefromCM.
Ifthevalueismadetrue,thenevenif%distheonlyparameterspecifiedinthescreenpop,thescreenpopispoppedupwiththedatevalue.
KnownMSWindowsIssueSometimes,whenclickingonamenuiteminAvayaone-XAgent,themenuitemappearsbehindthemainwindow.
Thiserrorcanbenoticedalsointhebeginningwhenloggingintotheapplicationandselectingprofile(ifprofilewassetupinitially)andthenonecannotchoosedifferentprofilesfromthedropdownmenu.
ThisisaknownWindowsissueandthereishotfixforthisavailablefromMicrosoft.
HotfixinformationAsupportedhotfixisavailablefromMicrosoft.
Applythishotfixonlytosystemsthatareexperiencingthisspecificproblem.
Thishotfixmightreceiveadditionaltesting.
AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201118Hotfixrequest/downloadfrom:http://support.
microsoft.
com/hotfix/KBHotfix.
aspxkbnum=943326&kbln=enusOncehotfixinstalled,youwillneedtorebootyoursystem.
Sometimesafterapplyingthehotfixonemightfacethemenubehindissue.
UsuallyloggingoffandrelogintoWindows(notfullreboot)againresetsthehotfixandcorrectsthebehavior.
SizingCentralManagement(CAM)Deployment-(1000-6000concurrentusersmaximum)Server1ProcessorIntel(R)Xeon(R)CPU5160@3.
00GHz(physicalprocessors2+virtual2processors)RAM16GBNetworkspeed1000MbpsfullduplexEthernetDiskspace391GBFreeDiskSpace328GBLayer2cache4MBHyperThreadingEnabled/SMPKernel2.
6Yes/YesServer2ProcessorIntelCore2DuoCPUE6850@3.
00GHzRAM6GBDiskspace30GBFreeDiskSpace20GBLayer2cache6MBHyperThreadingEnabled/SMPKernel2.
6Yes/YesAvayacomponentsinstalledonServer1-Avayaone-XAgentCentralManagement2.
5AvayacomponentsinstalledonSever2-SystemManager6.
1SP1.
1.
AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201119SoftwareconfigurationUsersloginina20-minutewindowConcurrentContactCenterUsers(simultaneouslyloggedinandoperational)6225ConcurrentWebAdministrators25ConcurrentSupervisors100DefinedContactCenterUsersintheDatabase20000TheexpecteddatatransferforanAgentInteractioniscapturedbelow:AgentInteractionDataSourceEstimatedDataSizeAbbreviations.
xml4KBAudioGreetings.
xml1KBAuxReasonCodes.
xml1KBContactLog.
xml51KBContacts.
xml10KBLog4net.
xml2KBLogOutReasonCodes.
xml1KBPreferences.
xml3KBProfiles.
xml1KBRingTones.
xml1KBScreenPops.
xml1KBSelectedPhoneFeatures.
xml1KBSettings.
xml5KBTouchToneShortcuts.
xml1KBVuStatMonitor.
xml1KBWorkReasonCodes.
xml1KBGreetings(.
wavfiles)1.
32MB(maximumsize)MaximumTotalsize1.
4MBAveragedatasizeperprofile0.
99MBDeploymentssupportingmorethan6000concurrentusersTosupport6000ormoreconcurrentusers,tryacombinationofthefollowingmethods:Useserverswithoptimumhardwarespecificationsthanthetestservers.
Usealongerconcurrentloginwindow.
AvayaoneXAgent2.
5Avayaone-XAgent2.
5,ReleaseNotes,June201120Allowlessernumberofcontactsinauserscontactlist/contactlog/greetings.
DeployingonVMWareAvayaone-XAgent2.
5supportsdeployingSystemManager,Avayaone-XAgentCentralManagement,andPresenceServicescomponentsonVMWare.
WhiledeployingthesesevercomponentsonVMWareisaveryflexibleoption,ensurethatyouusebetterhardwarespecificationsthanthetesthardwarespecificationstoachievethesameusercapacityresults.
ContactinformationToreportissueswithAvayaone-XAgent2.
5,contact1-800-242-2121orgotohttp://support.
avaya.
com.