doubleservicecontrolmanager

AutoAcceptAgentDeploymentandAdministrationGuideContentsAutoAcceptAgentDeploymentandAdministrationGuide5HowIsThisGuideStructured5WhatIsRequiredtoCompletetheProceduresinThisGuide6SoftwareRequirements6TechnologiesandTerms6ForMoreInformation7UnderstandingAutoAcceptAgent7AutoAcceptAgentProcessing8SchedulingandUpdating10SingleMeetingRequests11RecurringMeetingRequests11Cancellations12ForwardingMeetingRequests12ForMoreInformation12PlanninganAutoAcceptAgentDeployment13ChoosingtheSecurityContextfortheAgent13ConsolidatingResourceMailboxes14UseonlySMTPConnectors14PreparingResourceMailboxes14UserMailboxes14ProcessingRules15MeetingsShouldNotBeOrganizedfromtheResourceMailbox15ForMoreInformation15HowtoChangeSecurityCredentialsforAutoAcceptAgentAccount16BeforeYouStart16Procedure16ForMoreInformation17InstallingAutoAcceptAgent17ToInstallAutoAcceptAgent17ToVerifythatAutoAcceptAgenthasbeenRegistered18InstallingAutoAcceptAgentinaClusteredEnvironment18ForMoreInformation18HowtoUninstallAutoAcceptAgent19BeforeYouStart19Procedure19ForMoreInformation19ConfiguringAutoAcceptAgent20ConfigurationSettingsinAutoAccept.
config.
xml20SampleConfigurationFile23ConfigurationScope24DefaultConfiguration24GlobalConfiguration25MailboxConfiguration25AbsentorInvalidParameters25EventLogandTracing26TracingParameters26ForMoreInformation27RegisteringMailboxes27ForMoreInformation28GrantingResourceMailboxPermissionstoAutoAcceptAgentAccount28GrantingMailboxPermissions28ForMoreInformation29RegisteringEventSinkonMailboxes29RegisteringtheEventSink30ForMoreInformation31ListingRegisteredMailboxes32ListingMailboxes32ForMoreInformation33VerifyingEventSinkRegistration34VerifyingEventRegistration34ForMoreInformation37RestrictingUnauthenticatedUsers37SettingDeliveryRestrictionsforaResourceMailbox37ForMoreInformation38ManagingResourceMailboxes38MonitoringfromaClient38ManagingMeetingRequests38ModifyingDelegateSettings39ManagingRetentionofE-mailItems40CreatingaRecipientPolicy40ConfiguringMailboxManagerSettings41ConfiguringMailboxManager43MovingRegisteredResourceMailboxes44ServiceDependencies44ForMoreInformation44TroubleshootingAutoAcceptAgent45ApplicationEventLog45PerformanceCounters47ResponseCodes48ForMoreInformation49UnregisteringDeletedResourceMailboxesfromAutoAcceptAgent49Copyright51AutoAcceptAgentDeploymentandAdministrationGuideThisguideexplainshowtoinstall,configure,andadministerAutoAcceptAgent,astoreeventsinkthatautomaticallyprocessesmeetingrequestsforresourcemailboxes.
Thisguideleadsyouthroughtheinstallationprocess,whichinstallsAutoAcceptAgentonyourcomputerandregistersAutoAcceptAgentasaComponentObjectModel(COM+)component.
AfteryouhaveinstalledAutoAcceptAgent,youthenneedtoconfigureitandregistertheresourcemailboxesonwhichyouwantthiseventsinktorun.
Additionally,thisguideprovidesyouwithtroubleshootinginformationthatisrelevanttoAutoAcceptAgent.
HowIsThisGuideStructuredTheguidecoversthefollowingtopicsaboutAutoAcceptAgent:UnderstandingAutoAcceptAgent:ThissectioncontainsanoverviewofAutoAcceptAgentandexplainsitsunderlyingtechnologies.
PlanninganAutoAcceptAgentDeployment:ThissectionoutlinesthepossiblesecuritycontextsinwhichyoucanrunAutoAcceptAgent,aswellashowtoprepareyourMicrosoftExchangeserverandresourcemailboxes.
InstallingAutoAcceptAgent:ThissectionexplainshowtoinstallAutoAcceptAgent,andhowtoverifythatitwascorrectlyregisteredasaCOM+component.
ConfiguringAutoAcceptAgent:ThissectiondiscusseshowtomodifytheXMLconfigurationfile.
RegisteringMailboxes:ThissectionexplainshowtoregistertheresourcemailboxesforwhichyouwantAutoAcceptAgenttoprocessmeetingrequests.
ManagingResourceMailboxes:Thissectiondiscusseshowtomonitoryourresourcemailboxesandmanagemailretention.
TroubleshootingAutoAcceptAgent:ThissectioncontainsinformationaboutmessagesthatAutoAcceptAgentwritestotheapplicationeventlog,performancecounters,andresponsecodes.
WhatIsRequiredtoCompletetheProceduresinThisGuideTosuccessfullycompletetheproceduresdiscussedinthisguide,ensurethatyourcomputermeetsthefollowingsoftwarerequirements.
SoftwareRequirementsMicrosoftWindows2000ServerServicePack4oralaterversion,orWindowsServer2003MicrosoftExchangeServer2003Microsoft.
NETFramework1.
1TechnologiesandTermsBeforeyoureadthisguide,becomefamiliarwiththefollowingtechnologiesandterms.
EventsinkCodethatgetsactivatedbyadefinedtrigger,suchasthereceiptofanewmessage.
Exchangestoreeventsinkscanbesynchronous(codeexecutesastheeventistriggered)orasynchronous(codeexecutessometimeaftertheevent).
StoreeventTheoccurrenceofaparticularactionortheoccurrenceofachangeofstatethatcanbehandledbyaneventsink.
XMLExtensibleMarkupLanguage(XML)isataglanguagebasedonStandardGeneralizedMarkupLanguage(SGML)thatisoptimizedfordeliveryovertheWorldWideWeb.
XMLdefinesdatalayoutforadocument,butitdoesnotdisplaycharacteristics,whicharegenerallydefinedbyusingHTML.
ItallowsdatatobemanipulatedusingHTTP,WebDAV,andExtensibleStyleLanguage(XSL)amongdifferentapplicationsondifferentoperatingsystems.
XMLisnotrequiredtoconformtotheHTMLspecification.
ExOLEDBExchangeOLEDB(ExOLEDB)isanOLEDBproviderthatyoucanusetoaccessExchangestoreitems.
BecauseExOLEDBisaserver-sidecomponent,youcanonlyuseExOLEDBtoaccessmailboxesandpublicstoresthatresideonthelocalserver.
CDOExCDOforExchange2000Server(CDOEx)providesinterfacesandComponentObjectModel(COM)classesthatyoucanusetomanagemosttypesofitemsintheExchangestore.
Forexample,youcanuseCDOExtocreate,modify,send,anddeletemessages,aswellastomanageappointmentsinauser'scalendarfolder.
Beforeyoureadthisguide,youshouldunderstandthefollowingterms:ResourcemailboxAnExchangemailboxthatrepresentsaresourcethatcanbescheduled,suchasaconferenceroomorvideoconferenceequipment.
Resourcemailboxesdonotrepresentpeople.
RecurringmeetingAmeetingthatoccursmorethanonetimeandfollowsapatternintime.
Forexample,adepartmentmeetingonthefirstTuesdayofeachmonthcanbedefinedasarecurringmeeting.
AsingleAppointmentobjectandoneormoreRecurrencePatternobjectsrepresentarecurringmeeting.
TheAppointmentobjectdefinesthefirstmeeting(themeetingmaster),andtheRecurrencePatternobjectsdefinethepatternforadditionalmeetinginstances.
YoucanalsospecifymodificationstotherecurringmeetingpatternbyusingoneormoreExceptionobjects.
ForMoreInformationFormoreinformationabouteventsinksandothertechnologiescoveredinthisguide,seetheExchangeSDKDevelopmentToolsathttp://go.
microsoft.
com/fwlink/linkid=18614.
UnderstandingAutoAcceptAgentThistopicdefineswhatAutoAcceptAgentdoes,andexplainshowAutoAcceptAgentprocessesmeetingrequests.
AutoAcceptAgentisanasynchronousstoreeventsinkthatprovidesautomaticserver-sideprocessingofmeetingrequeststhataresenttoresourcemailboxes.
AutoAcceptAgentraisestheOnSaveeventwhenane-mailmessageisdeliveredtotheInboxofaregisteredresourcemailbox.
Meetingrequests,updates,andcancellationsareprocessedinafirst-in,first-outorder.
Ifthee-mailmessageisnotacalendaritem,AutoAcceptAgentmaydeleteit,basedonthesettingfortheDeleteNonCalendarItemsparameter,tokeeptheInboxclearofreade-mailmessages.
Iftherequestisacancellation,themeetingisremovedfromthecalendar.
AutoAcceptAgentProcessingWhenameetingrequestisdeliveredtoanInboxfolderintheExchangestore,anOnSaveeventoccurs.
IfAutoAcceptAgenthasbeenregisteredforthatmailbox,theoccurrenceoftheOnSaveeventtriggerstheagent(anExOLEDBeventsink).
Thefollowingfigureshowsthebasicprocessflow,startingwhenane-mailmessageisdeliveredtoanInbox.
AutoAcceptAgentprocessflowSchedulingandUpdatingWhenAutoAcceptAgentprocessesmeetingrequests,itcheckstheavailabilityoftheresource'scalendar(nottheresource'spublishedfree/busydata)andthensendsanacceptordeclinemessagetothemeetingorganizer.
Theagentevaluatesonlymeetingsthatoccurwithinaspecifiedbookingwindowforconflicts.
Theagentdoesnotplaceanymeetinginstancesthatoccurbeyondthebookingwindowintheresource'scalendar.
Afteritprocessestherequest,AutoAcceptAgentsavesacopyoftheresponsetotheSentItemsfolderandthenmovestheoriginalrequestfromtheInboxtotheDeletedItemsfolder.
ThefollowingfigureshowsthelogicthatAutoAcceptAgentfollowswhenitprocessesacalendarrequest.
CalendarrequestprocessflowAutoAcceptAgentusesthefollowingschedulinglogicforschedulingsingleandrecurringmeetingrequests.
SingleMeetingRequestsAutoAcceptAgentacceptsordeclinesneworupdatedmeetingrequestsforsinglemeetingsbasedonthefollowingcriteria:Iftheentirespanoftimebetweenthestartandendtimesofthemeetingrequestismarkedasfreeontheresourcecalendar,themeetingrequestisaccepted.
Ifanypartofthespanoftimebetweenthestartandendtimesonthemeetingrequestismarkedasbusyortentativeontheresourcecalendar,themeetingrequestisdeclined.
Ifameetingupdateisrequestedthatoverlapsthetimeoftheoriginalmeeting,AutoAcceptAgentdoesnotconsiderthetimeoftheoriginalmeetingasbusyandallowstheupdatetobeprocessed.
Forexample,ifyouscheduleameetingfrom15:00to16:00onFridayandthensendanupdatetoreschedulethismeetingfrom15:30to16:00onFriday,AutoAcceptAgentacceptstheupdateeventhoughtheresourceappearedasbusy.
RecurringMeetingRequestsAutoAcceptAgentexpands,accepts,anddeclinesrecurringmeetingrequestsaccordingtothefollowingparameters:Ifarecurringmeetingrequestdoesnotcontainanenddateorcontainsanenddatebeyondthespecifiedbookingwindow,bydefaultAutoAcceptAgentdeclinestherequest.
IfyousettheEnforceRecurringMeetingEndDateparametertoFalse,AutoAcceptAgentexpandsandschedulesmeetinginstancesuptothemaximumallowednumberofmonthsthatarecontainedintheBookingWindowInMonthsparameter.
However,becausetherecurrencewillbetruncatedtothelimitsetbyBookingWindowInMonths,theenddateontheorganizer'scalendarcouldbedifferentfromtheenddateontheresourcemailbox'scalendar.
TheRecurringMeetingConflictPercentageAllowedparametersetsathresholdfortheamountofreschedulingrequiredbytheorganizerwhenindividualinstancesaredeclinedbecauseofaconflict.
Itdoesnotenabledouble-booking.
TheRecurringMeetingMaximumConflictInstancesparametersetsathresholdforthenumberofconflictsallowedforarecurringmeetingbeforetheagentdeclinestherequest.
ThisparameterworkstogetherwiththeRecurringMeetingConflictPercentageAllowedparameter,withthelowerofthetwothresholdsdeterminingwhetherthemeetingrequestisacceptedordeclined.
Forexample,ifyousettheRecurringMeetingConflictPercentageparameterto25percentandsettheRecurringMeetingMaximumConflictInstancesparametertotwo,andthensendameetingrequestwithfourinstancesofameeting,amaximumofoneinstancecouldconflictforthemeetingrequesttobeaccepted.
Inthiscase,the25percentthresholdforfourinstancesallowsonlyoneconflict,eventhoughyouhavesetthemaximumnumberofconflictsthatareallowedtotwo.
ThedefaultvalueforbothRecurringMeetingConflictPercentageAllowedandRecurringMeetingMaximumConflictInstancesiszero.
Toallowforconflicts,youmustchangebothoftheseparameters.
Note:Ifaninstanceofarecurringmeetingisdeletedordeclinedfromtheresourcemailbox,andtheorganizersubsequentlysendsanupdateforthisinstance,theupdatedinstancemaybeacceptedifthecalendartimeslotisfree.
However,theinstancewillnotberemovediftheorganizerlatercancelstheseries.
Formoreinformationabouttherecurringmeetingparameters,seeConfiguringAutoAcceptAgent.
CancellationsWhenacancellationmessageissenttotheresourcemailbox,AutoAcceptAgentremovesthemeetingfromtheresourcecalendartoensurethatthetimeappearsasfreeandcanthenbebookedforothermeetings.
ForwardingMeetingRequestsCalendaritemsinresourcemailboxesthathavebeenacceptedbytheagentcannotbeforwardedasiCALfromMicrosoftOfficeOutlook.
However,usingForwardinOutlooktoforwardameetingwillworkasexpected.
ForMoreInformationFormoreinformationaboutAutoAcceptAgent,seethefollowingtopics:PlanninganAutoAcceptAgentDeploymentInstallingAutoAcceptAgentConfiguringAutoAcceptAgentRegisteringMailboxesManagingResourceMailboxesTroubleshootingAutoAcceptAgentPlanninganAutoAcceptAgentDeploymentThetopichelpsyouprepareyourExchangeenvironmentforanAutoAcceptAgentdeployment.
BeforeyouinstallAutoAcceptAgent,itisrecommendedthatyoucreateadomainaccountthathasaccesstoalltheresourcemailboxes.
Thiswillenableyoutoeasilymanagetheresourcemailboxes,suchasbyrunningtheMailboxStatus.
vbsscript(formoreinformation,seeRegisteringMailboxes).
ChoosingtheSecurityContextfortheAgentBeforeyouinstallAutoAcceptAgent,youneedtochoosewhichsecuritycontextyouwantAutoAcceptAgenttorununder.
IfyouarerunningMicrosoftWindowsServer2003,itisrecommendedthatyourunAutoAcceptAgentasalocalservice,althoughyoudohavetheoptionofrunninginthecontextofadomainaccount.
IfyouarerunningMicrosoftWindows2000Server,youmustrunAutoAcceptAgentunderthesecuritycontextofadomainaccount.
Itisrecommendedthatyoucreateadedicatedaccountforthispurpose.
Important:Youshouldnotletthepasswordforyourdomainaccountexpire.
Ifthepassworddoesexpire,causingittobecomeaninvalidpassword,themailboxregistrationwillbedisabledforanymailboxesthatsubsequentlyreceivearequest.
ThissituationisidentifiablebyanExOLEDBeventrecordedintheeventlog.
Afteryouhaveresetthepassword,anymailboxesforwhichtheregistrationwasdisabledneedtobereregistered.
ForinformationabouthowtochangethepasswordsettingforthesecurityaccountsetuptorunAutoAcceptAgent,seeHowtoChangeSecurityCredentialsforAutoAcceptAgentAccount.
ConsolidatingResourceMailboxesIfyouhaveseveralresourcemailboxesthatyouwanttoregisterwithAutoAcceptAgent,itisrecommendedthatyouconsolidatetheresourcemailboxesontoone(ormore)dedicatedMicrosoftExchangeservers.
Consolidatingyourresourcemailboxesinthismannerhasthefollowingbenefits:Agentmanagementissimplified.
BecausestoreeventsinksusetheExOLEDBprovider,whichcanonlyaccessmailboxstoresonthelocalserver,AutoAcceptAgentmustbeinstalledoneachExchangeserverthatcontainsaresourcemailboxyouwanttoregister.
Consolidatingyourmailboxesletsyouinstalltheagentonfewerservers.
Aheavymeetingrequestloadwillnotaffectregularmailoperations.
UseonlySMTPConnectorsMessagesdeliveredfromX.
400orExchangeServerversion5.
5siteconnectorsarenotprocessed.
ThisissueaffectsExchangeServer2003environmentswhereX.
400connectorsareused,orwhenExchange5.
5calendarorganizersconnecttoExchange2003usingthedefaultsiteconnector.
WhenanymessageisdeliveredtoanExchange2003serveroveranX.
400connectororExchange5.
5siteconnector,therequeststaysintheInbox,itisnotprocessed,andnoresponseissent.
ThisactionlogsaneventwithanIDof4097.
Topreventthissituation,resourcemailboxesshouldonlyresideonaserverthatisonlyconnectedtothenetworkbyaSimpleMailTransferProtocol(SMTP)link.
Forexample,youcouldimplementaroutingserverbetweentheExchange5.
5serverandtheExchange2003serverwheretheroutingserverisconnectedwithbothX.
400andSMTPlinks,buttheExchange2003serverhousingtheresourcemailboxesisconnectedonlybyanSMTPlink.
PreparingResourceMailboxesYoushouldconsiderthefollowingconceptswhenpreparingyourresourcemailboxesforusewithAutoAcceptAgent.
UserMailboxesYoushouldnotuseAutoAcceptAgenttomanageusermailboxes.
BecausetheagentistriggeredbyeachitemthatissavedtotheInbox,registeringausermailboxwouldputanunnecessaryloadontheserver.
Inaddition,theagentcouldunintentionallydeletewantedmailitems.
ProcessingRulesProcessingrulesmayinterferewiththeabilityofAutoAcceptAgenttoprocessincomingmeetingrequests.
Therefore,youshouldremoveallprocessingrulesforincomingmailfromtheresourcemailboxes.
MeetingsShouldNotBeOrganizedfromtheResourceMailboxBecauseacceptanddeclinemessagesaresenttothemailboxoftheorganizer,schedulingandupdatingmeetingsfromtheresourcemailboxcancausethefollowingissues:Responsesmaybeautomaticallydeletedbytheagent.
Conflictcheckingisnotperformedwhenameetingisputdirectlyontheresource'scalendar.
ForMoreInformationFormoreinformationaboutAutoAcceptAgent,seethefollowingtopics:UnderstandingAutoAcceptAgentInstallingAutoAcceptAgentConfiguringAutoAcceptAgentRegisteringMailboxesManagingResourceMailboxesTroubleshootingAutoAcceptAgentHowtoChangeSecurityCredentialsforAutoAcceptAgentAccountThistopicexplainshowtochangethepasswordsettingfortheaccountthatisusedtorunAutoAcceptAgent.
InMicrosoftWindowsServer2003,AutoAcceptAgentcanberunasalocalserviceorcanberuninthecontextofadomainaccount.
InMicrosoftWindows2000Server,youmustrunAutoAcceptAgentunderthesecuritycontextofadomainaccount.
BeforeYouStartImportant:Donotletthepasswordforyourdomainaccountexpire.
Ifthepassworddoesexpire,causingittobecomeaninvalidpassword,themailboxregistrationwillbedisabledforanymailboxesthatsubsequentlyreceivearequest.
ThissituationisidentifiablebyanExOLEDBeventrecordedintheeventlog.
Afteryouhaveresetthepassword,anymailboxesforwhichtheregistrationwasdisabledmustbereregistered.
ProcedureTochangethesecuritycredentialsprovidedbytheComponentObjectModel(COM+)application1.
OpenComponentServices,clickStart,pointtoAllPrograms,AdministrativeTools,andthenclickComponentServices.
2.
Inthedetailspane,navigatetoAutoAcceptAgentbyexpandingComponentServices,Computers,MyComputer,andthenCOM+Applications.
3.
Right-clickAutoAcceptAgent,andthenclickProperties.
4.
OntheIdentitytab,provideandconfirmthenewpasswordaccordingtoyourorganization'ssecuritypolicies.
ForMoreInformationFormoreinformationaboutComponentServices,seetheWindowsHelpdocumentation.
Formoreinformationabouthowtoplandeploymentoftheagent,seePlanninganAutoAcceptAgentDeployment.
InstallingAutoAcceptAgentThistopicexplainshowtoinstallAutoAcceptAgent,andhowtoverifythatAutoAcceptAgentisregisteredasaComponentObjectModel(COM+)component.
WhenyouruntheAutoAcceptAgentinstallationwizard,AutoAcceptAgentinstallsonyourcomputerandregistersasaCOM+component.
ForinformationabouthowtouninstallAutoAcceptAgent,seeHowtoUninstallAutoAcceptAgent.
YoucandownloadAutoAcceptAgentfromtheToolsforExchangeServer2003pageathttp://go.
microsoft.
com/fwlink/linkid=55032.
ToInstallAutoAcceptAgentToinstallAutoAcceptAgent1.
Onthedownloadpageathttp://go.
microsoft.
com/fwlink/linkid=28650,double-clickDownloadtoactivatetheWindowsInstallerPackage(AUTOACCEPT.
MSI).
Followtheinstructionsonthescreen.
2.
IntheAutoAcceptAgentInstallationWizard,clickNextontheWelcomepage.
3.
OntheEndUserLicensepage,readthelicenseagreement.
Ifyouagreetotheterms,clickIagreeandthenclickNext.
4.
ThedefaultdirectoryinwhichAutoAcceptAgentinstallsis\Exchsrvr\Agents\AutoAccept.
Youcanchangethisdefault.
ClickNext.
AutoAcceptAgentinstalls.
5.
SelectRunasLocalSystem(availableonlyifyouarerunningMicrosoftWindowsServer2003)orThisuser.
IfyouselectThisuser,specifythecredentialsforAutoAcceptAgentbyprovidingtheusernameunderwhichAutoAcceptAgentwillrun,thepasswordforthisaccount,andthedomainforthisaccount.
ClickOK.
ToVerifythatAutoAcceptAgenthasbeenRegisteredAfteryouhaveinstalledAutoAcceptAgent,verifythatithasbeenregisteredasaCOM+component.
ToverifythatAutoAcceptAgentisregisteredasaCOM+component1.
StartComponentServices.
2.
ExpandConsoleRoot,ComponentServices,Computers,MyComputer,andthenclickCOM+Applications.
3.
Inthedetailspane,verifythatAutoAcceptAgentispresent.
IfAutoAcceptAgentwasinstalledtorunasLocalSystem,itwillalsoappearintheServicessnap-in.
InstallingAutoAcceptAgentinaClusteredEnvironmentWhenyouinstallAutoAcceptAgentinaclusteredenvironment,youmustconsiderthefollowing:YoumustinstallAutoAcceptAgentonallnodes.
Installationdoesnotblockontheshareddisk.
IfyouinstallAutoAcceptAgentontheshareddisk,youcannotregistermailboxes.
Youmustregisterresourcemailboxesonthenodethatownstheresourcemailboxstore.
Eachnodehasalocalconfigurationfile.
Mailbox-specificconfigurationsettingsmustbekeptup-to-dateonallnodestoensurethatmeetingrequestprocessingdoesnotchangeafterfailover.
ForMoreInformationFormoreinformationaboutAutoAcceptAgent,seethefollowingtopics:UnderstandingAutoAcceptAgentPlanninganAutoAcceptAgentDeploymentConfiguringAutoAcceptAgentRegisteringMailboxesManagingResourceMailboxesTroubleshootingAutoAcceptAgentHowtoUninstallAutoAcceptAgentThistopicexplainshowtouninstallAutoAcceptAgentfromtheExchangeserver.
WhenAutoAcceptAgentisuninstalledfromtheserver,allinstalledfilesaredeleted,includingallconfigurationfiles.
Iftheinstallfoldercontainsnofiles,theinstallfolderalsoisdeleted.
BeforeYouStartIfyouhavemodifiedtheAutoAcceptAgentconfigurationfile,itisrecommendedthatyoucopytheAutoAccept.
config.
xmlfiletoanotherlocationbeforeyouuninstalltheagent.
IfyoureinstallAutoAcceptAgent,youcanthencopythecustomizedAutoAccept.
config.
xmlfilebacktotheinstallfolder,andpreserveyourpreviouslycustomizedsettings.
ProcedureTouninstallAutoAcceptAgent1.
Fromtheserverconsole,clickStart,ControlPanel,andthenAddorRemovePrograms.
2.
UnderAutoAcceptAgent,clickRemove.
3.
Ontheresultingdialogbox,clickYestoconfirmtheremoval.
ForMoreInformationFormoreinformationabouthowtoinstallAutoAcceptAgent,seeInstallingAutoAcceptAgent.
ConfiguringAutoAcceptAgentThistopiccontainsinformationabouthowtoconfigureAutoAcceptAgentsettingsintheXMLconfigurationfile(AutoAccept.
config.
xml).
ThetopicalsocoversparametersthattraceeventloggingforAutoAcceptAgent.
ConfigurationSettingsinAutoAccept.
config.
xmlAfterAutoAcceptAgenthasbeeninstalledonanExchangeserver,youcanconfigurethedefaultprocessingpolicyappliedontheserverbyeditingtheXMLconfigurationfile,AutoAccept.
config.
xml,whichisintheinstallfolder.
Thedefaultinstallfolderis\Exchsrvr\Agents\AutoAccept.
YoucanalsospecifyprocessingforindividualmailboxesinthisXMLconfigurationfile.
BecausenoconfigurationdataisstoredintheActiveDirectorydirectoryservice,theconfigurationsettingsareuniquetoeachserver.
ThefollowingtablecontainstheconfigurationsettingsthatyoucanmodifyintheXMLconfigurationfile.
TheDeleteAttachments,DeleteComments,RemovePrivateProperty,DisableReminders,andDeleteNonCalendarItemssettingsallowmodificationsonlytoresourcemailboxitems,nottoitemsintheorganizer'smailbox.
ConfigurationsettingsinAutoAccept.
config.
xmlParameterDescriptionPossiblevaluesDefaultvalueScopeDeleteAttachmentsDetermineswhethertodeleteattachmentsinanacceptedmeeting.
True,FalseTrueGlobal,mailboxDeleteCommentsDetermineswhethertodeletecommentsinanacceptedmeeting.
True,FalseTrueGlobal,mailboxRemovePrivatePropertyDetermineswhethertoremovetheprivatedesignationonanacceptedmeeting.
True,FalseTrueGlobalDisableRemindersDetermineswhethertodisableremindersonanacceptedmeeting.
True,FalseTrueGlobal,mailboxDeleteNonCalendarItemsDetermineswhethertodeleteitemsintheInboxthatarenotmeetings.
True,FalseTrueGlobal,mailboxEnforceRecurringMeetingEndDateDetermineswhethertoenforceanenddateforrecurringmeetings.
IfsettoTrue,recurringmeetingswithanenddatebeyondtheendofthebookingwindowaredeclined.
True,FalseTrueGlobal,mailboxBookingWindowInMonthsThenumberofmonthsaheadthatameetingcanbebooked.
RequestsbeyondthislimitaredeniedifEnforceRecurringMeetingEndDateissettoTrue.
IfEnforceRecurringMeetingEndDateissettoFalse,requestswillbetruncatedtothelimitsetbythisparameter.
0-3612Global,mailboxRecurringMeetingConflictPercentageAllowedThepercentageofconflictsallowedwhenacceptingarecurringmeeting.
Requestsgreaterthanthislimitaredenied.
0–1000Global,mailboxRecurringMeetingMaximumConflictInstancesThenumberofconflictsallowedwhenacceptingarecurringmeeting.
Requestsgreaterthanthislimitaredenied.
0–n(nomaximumisenforced)0Global,mailboxTraceLevelDeterminesthediagnostictracing.
Formoreinformationabouttracing,see"TracingParameters"laterinthisguide.
0–40Global,mailboxTraceToEventLogDetermineswhethertracinginformationisloggedintheApplicationlog.
Formoreinformationabouttracing,see"TracingParameters"laterinthistopic.
True,FalseFalseGlobalTraceListenerFileThefiletowhichtracinginformationislogged.
Formoreinformationabouttracing,see"TracingParameters"laterinthistopic.
String:\temp\log.
txtGlobalEnableResponseDetailsIncludesadescriptionofwhyameetingwasacceptedordeclinedinthee-mailresponse.
Theresponsemayalsoincludeadditionalconflictinformation.
True,FalseTrueGlobalIncludeDebugInResponseIncludestheresponsecodeandagentinformationinthee-mailresponse.
Regardlessofthissetting,debugginginformationisalwaysreturnedinthecategoryofthee-mailresponse.
True,FalseTrueGlobalCustomResponseTextAcustomizabletextstringthatisincludedinthee-mailresponse.
Thistextdisplaysaftertheresponsedetails,butbeforethedebuginformationinthee-mailresponse.
Anewlinewilldisplayinthee-mailresponse.
Ifthetextstringislongerthan512characters,thetextistruncatedinthee-mailresponse.
0to512charactersNoneGlobalSampleConfigurationFileThefollowingisanexampleofanAutoAccept.
config.
xmlfile.
12truetruetruetruetrue00true0c:\temp\log.
txtfalsetruetrue12truetruetrue25408true4ConfigurationScopeIntheXMLconfigurationfile,youcanconfiguresettingsthataffecteitherallregisteredmailboxesonaserverorindividualmailboxes.
DefaultConfigurationWhenyouinstallAutoAcceptAgent,defaultparametersettingsareenforcedregardlessofwhetherconfigurationinformationisavailablefromtheXMLconfigurationfile.
GlobalConfigurationTheglobalsettingsthatyouspecifyintheXMLconfigurationfileareserver-widesettingsthataffecteachregisteredmailbox,regardlessofwhichmailboxdatabasethemailboxbelongsto.
Globalsettingsoverridedefaultconfigurationsettings.
MailboxConfigurationThemailboxsettingsthatyouspecifyintheXMLconfigurationfileaffectonlytheresourcemailboxforwhichthesettingsarespecified.
WhenyouspecifymailboxsettingsintheXMLconfigurationfile,youmustidentifythemailboxbyusingitsprimarySimpleMailTransferProtocol(SMTP)address.
IfyouchangetheprimarySMTPaddressofaregisteredresourcemailbox,youmustreregisterthemailbox.
Mailboxconfigurationsettingsoverridebothdefaultandglobalconfigurationsettings.
AbsentorInvalidParametersIfamailboxconfigurationsettingisabsentorinvalidforaparameter,AutoAcceptAgentusestheglobalsettingforthatparameter.
Ifaglobalsettingisalsoabsentorinvalid,AutoAcceptAgentusesthedefaultsettingforthatparameter.
IfyousaveaninvalidXMLconfigurationfile,aneventiswrittentotheapplicationeventlog.
Nocustomglobalormailboxconfigurationsettingswillbeenforceduntilthefileiseditedandsaved.
Forexample,anXMLconfigurationwouldbecomeinvalidifanXMLtagwasomittedormisspelled.
Ifavalueoutsidetheallowedparameterrangeisspecified,thedefaultvalueisusedinstead.
OnemethodthatyoucanusetoensurethatthechangesyoumaketoyourconfigurationfilearevalidistoeditandvalidatetheconfigurationfileinMicrosoftOfficeWord2003.
ToeditandvalidateanXMLfileinWord20031.
OpenAutoAccept.
config.
xmlinWord2003.
2.
OntheToolsmenu,clickTemplatesandAdd-Ins.
3.
OntheXMLSchematab,clickAddSchema.
NavigatetotheAutoAcceptinstallfolder.
Bydefault,thisis\Exchsrvr\Agents\AutoAccept.
4.
ClickAutoAccept.
config.
xsd,andthenclickOpen.
5.
IntheSchemaSettingsdialogbox,clickOK.
6.
EnsurethattheValidatedocumentagainstattachedschemascheckboxisselected.
7.
EnsurethattheAllowsavingasXMLevenifnotvalidcheckboxisclear,andthenclickOK.
Asyouareworkingintheconfigurationfile,theXMLStructuretaskpanedisplaysiconsthatalertyoutoeditsthatinvalidatethefile.
Additionally,whenyouareworkinginNormalview,Wordmarksschemaviolationswithapurplewavylineinthebodyofthedocument.
YoucanhideschemaviolationsbyselectingtheHideschemaviolationsinthisdocumentcheckboxintheXMLOptionsdialogbox.
FormoreinformationabouthowtousetheXMLvalidationfeaturesofWord2003,seetheWord2003Help.
EventLogandTracingAutoAcceptAgentlogssignificanterrors,warnings,andinformationalmessagestotheApplicationeventlogusingtheeventsourcename"AutoAcceptAgent".
Whenexceptioninformationaccompaniesamessage,thefollowingitemsareincluded:errormessagestring,HRESULT,andcallstack.
FormoreinformationaboutthemessagesloggedbyAutoAcceptAgent,seeTroubleshootingAutoAcceptAgentTracingParametersThreeparametersintheXMLconfigurationfilecontroltracingtotheapplicationeventlogandalistenerfile.
Bydefault,theseparametersarenotenabled.
Itisrecommendedthatyouenabletheseparametersonlywhentroubleshooting.
Formoreinformationabouthowtotroubleshoot,seeTroubleshootingAutoAcceptAgent.
TraceLevelTheTraceLevelparameterdeterminesthediagnostictracingforAutoAcceptAgent.
TraceLevelistheonlyparameterthatcanbeseteithergloballyorforanindividualmailbox.
ThefollowingtablecontainstheavailablevaluesfortheTraceLevelparameter.
Thedefaultvalueis0.
TraceLevelparametervaluesValueTypeofmessage0None(notracing);thedefaultvalue1Onlyerror2Warninganderror3Informational,warning,anderror4Verbose,informational,warning,anderrorTraceToEventLogTheTraceToEventLogparameterdetermineswhethertracinginformationforAutoAcceptAgentisloggedintheApplicationeventlog.
Trueenablestracinginformationtobeloggedintheapplicationeventlog.
Falsedisablesthisaction.
ThedefaultvalueisFalse.
WhensettoFalse,errorswillstillbeloggedintheapplicationeventlog.
TraceListenerFileTheTraceListenerFileparametercontainsthenameofthefiletowhichthetracinginformationislogged.
Thedefaultfileis":\temp\log.
txt".
Note:Ifthespecifiedfolderpathdoesnotexist,AutoAcceptAgentdoesnotlogtracinginformation.
Ifthefolderpathexists,butthefiledoesnotexist,AutoAcceptAgentcreatesthefileandthenstartslogging.
ForMoreInformationFormoreinformationaboutAutoAcceptAgent,seethefollowingtopics:UnderstandingAutoAcceptAgentPlanninganAutoAcceptAgentDeploymentInstallingAutoAcceptAgentRegisteringMailboxesManagingResourceMailboxesTroubleshootingAutoAcceptAgentRegisteringMailboxesThissectiontalksaboutregisteringmailboxesonwhichyouwanttheAutoAcceptAgenteventsinktorunon.
RegisteringmailboxesinvolvesgrantingresourcemailboxpermissionstotheAutoAcceptAgentaccount,andregisteringAutoAcceptAgenteventsinksonresourcemailboxes.
Thefollowingtopicsarecovered:GrantingResourceMailboxPermissionstoAutoAcceptAgentAccount:YouneedtogranttheAutoAcceptAgentaccountfullpermissionstoprocessitemsonresourcemailboxes.
RegisteringEventSinkonMailboxes:YoucanusetheRegisterMailbox.
vbsscripttoregisteroneormoreresourcemailboxes.
ListingRegisteredMailboxes:YoucangetafulllistofregisteredmailboxesusingtheListMailboxes.
vbsscript.
VerifyingEventSinkRegistration:YoucanverifyeachthateachresourcemailboxhasAutoAcceptAgenteventsinkregisteredbyrunningtheMailboxStatus.
vbsscript.
RestrictingUnauthenticatedUsers:Youcansetdeliveryrestrictionstopreventunauthenticatedusersfromschedulingrequeststoaresourcemailbox.
ForMoreInformationFormoreinformationaboutAutoAcceptAgent,seethefollowingtopics:UnderstandingAutoAcceptAgentPlanninganAutoAcceptAgentDeploymentInstallingAutoAcceptAgentConfiguringAutoAcceptAgentManagingResourceMailboxesTroubleshootingAutoAcceptAgentGrantingResourceMailboxPermissionstoAutoAcceptAgentAccountThistopicdescribesgivingtheAutoAcceptAgentaccountfullrightstoaccessresourcemailboxes.
YoumustgranttheAutoAcceptAgentaccountfullpermissionstoprocessitemsonresourcemailboxes.
GrantingMailboxPermissionsYoumusthaveExchangeFullAdministratorrightstobeabletograntcorrectpermissionsonmailboxes.
Itisassumedthatbeforemailboxregistration,theresourcemailboxesexist,whichmeansthattheyhavebeenloggedintoatleastonetime.
Loggingintothemailboxesalsomakessurethatthecorrectlocaleforthemailboxeshasbeenset,andthatthesecuritydescriptorchangesmadebytheregistrationscriptwillbesavedinthestore.
Additionally,becausethescriptsrunontheMicrosoftExchangeserver,youmustalsohavesufficientrightstorunscripts.
Note:IfaresourcemailboxhasnotbeenloggedontobeforerunningRegisterMailbox.
vbs,ascriptthatcanonlyberunlocally,themailboxlanguagewillmatchtheserverlanguage.
Ifyouwantthemailboxtouseadifferentlanguage,logontothemailboxusingaclientthathasthepreferredlanguagebeforeregisteringthemailbox.
ProcessingitemsintheInboxrequirestheAutoAcceptAgentaccounttohaveFullMailboxAccessrightstothemailbox.
IfyourunAutoAcceptAgentasLocalSystem,theagentwillhavetheserights.
ForMoreInformationFormoreinformation,seetheseothertopicsaboutRegisteringMailboxes:RegisteringEventSinkonMailboxesListingRegisteredMailboxesVerifyingEventSinkRegistrationRestrictingUnauthenticatedUsersRegisteringEventSinkonMailboxesThistopicdiscusseshowtousetheRegisterMailbox.
vbsscripttoregisterAutoAcceptAgenteventsinksononeormoreresourcemailboxes.
Important:TheRegisterMailbox.
vbsscriptusesWebDistributedAuthoringandVersioning(WebDAV)toaccesstheExchangeserver.
Forthescripttowork,WebDAVmustbeenabledontheExchangeserver.
TodisableWebDAV,refertotheExchangeServer2003SecurityHardeningGuidedownloadpageathttp://go.
microsoft.
com/fwlink/linkid=37804.
WhenWebDAVisdisabled,thescriptwillnotwork.
Additionally,thescriptisbasedonthedefaultExchangevirtualdirectorynaming(/exchange).
Ifyouhaveadifferentmailboxstorevirtualdirectoryname,thescriptwillnotwork.
FormoreinformationaboutWebDAV,seetheWebDAVReferenceathttp://go.
microsoft.
com/fwlink/linkid=64698.
RegisteringtheEventSinkTohelpyougrantmailboxpermissionsandregistertheAutoAcceptAgenteventsinksonmailboxes,theRegisterMailbox.
vbsscripthasbeenprovidedintheinstallfolder.
Youcanusethisscripttoeitherregistermailboxesindividually,ortoregistermultiplemailboxesbyprovidingatextfilethatcontainstheprimarySimpleMailTransferProtocol(SMTP)addressesoftheresourcesthatyouwanttoregister.
YoucancreatethisfileinNotepadoranothertexteditorofyourchoicebytypingtheprimarySMTPaddressforeachmailboxyouwanttoregister,specifyingeachmailboxonanewline,andthensavingthefileasatextfile(suchasfile.
txt).
Thefollowingisanexampleofwhatthistextfilemightcontain:conf_room1@example.
comconf_room2@example.
comvideo_conf1@example.
comvideo_conf2@example.
comAfteryouhavecreatedatextfilethatcontainsthemailboxesyouwanttoregister,usetheRegisterMailbox.
vbsscripttoregisterthemailboxes.
Note:RegisterMailbox.
vbsmustberunontheExchangeserverwheretheresourcemailboxesarelocated.
Thisscriptcannotberunremotely.
Thefollowingisthesyntaxforthisscript:cscriptRegisterMailbox.
vbs{/m:mailbox@domain.
com|/f:file.
txt}[/t:domain\AgentAccountName][/u][/DEBUG]Where:/mTheprimarySMTPaddressofthemailboxthatyouwanttoregister.
Usethisswitchwhenregisteringorunregisteringasinglemailbox.
/fThenameofthetextfilethatcontainstheprimarySMTPaddressesofthemailboxesthatyouwanttoregister.
Usethisswitchwhenregisteringorunregisteringmultiplemailboxes.
Youmustcreatethetextfilebeforeyouusethisscript.
Thisswitchcannotbeusedwiththe/mswitch.
Note:IfthetextfileisnotinthesamefolderastheRegisterMailbox.
vbsscript,youmustprovidethefullpathofthelocationofyourtextfile.
/tSpecifiestheaccountthatwillbegrantedfullmailboxaccess.
ThisistypicallythedomainaccountthattheAutoAcceptAgentisrunningasonthelocalserver.
Theaccountmustbeprovidedasdomain\accountname.
IfAutoAcceptAgentisrunningasLocalSystem,youdonothavetospecifythisswitchunlessyouwanttograntpermissionstoadomainaccountthatyoucanusetomonitortheresourcemailboxes,whichisnecessaryfortheMailboxStatus.
vbsscript.
ForinformationaboutMailboxStatus.
vbsscript,seeVerifyingEventSinkRegistration.
/uTriestoremovethemailboxbinding.
Additionally,thisswitchalsotriestoremovefullmailboxaccessfortheAutoAcceptAgentaccountspecifiedinthe/tswitch.
/DEBUGOutputsverbosedebuginformationthatyoucanusetodiagnoseissues.
Forexample,ifyouwereusingafilethatisnamedMailboxes.
txttoregistermultiplemailboxes,wheretheAgent'ssecuritycontextisexample\AgentAccount,youmighttypethefollowingatthecommandprompt:C:\>cscriptRegisterMailbox.
vbs/f:Mailboxes.
txt/t:example\AgentAccountForMoreInformationFormoreinformation,seetheseothertopicsaboutRegisteringMailboxes:GrantingResourceMailboxPermissionstoAutoAcceptAgentAccountListingRegisteredMailboxesVerifyingEventSinkRegistrationRestrictingUnauthenticatedUsersListingRegisteredMailboxesThistopicdiscusseshowtouseListMailboxes.
vbsscripttolistregisteredresourcemailboxes.
Important:TheListMailboxes.
vbsscriptusesWebDistributedAuthoringandVersioning(WebDAV)toaccesstheExchangeServer.
ImportantForthescripttowork,WebDAVmustbeenabledontheExchangeserver.
TodisableWebDAV,refertotheExchangeServer2003SecurityHardeningGuidedownloadpageathttp://go.
microsoft.
com/fwlink/linkid=37804.
WhenWebDAVisdisabled,thescriptwillnotwork.
Additionally,thescriptisbasedonthedefaultExchangevirtualdirectorynaming(/exchange).
Ifyouhaveadifferentmailboxstorevirtualdirectoryname,thescriptwillnotwork.
FormoreinformationaboutWebDAV,seetheWebDAVReferenceathttp://go.
microsoft.
com/fwlink/linkid=64698.
ListingMailboxesAfteryouhaveregisteredmailboxes,usetheListMailboxes.
vbsscripttoobtainalistoftheregisteredmailboxes.
Thisscriptobtainstheregistrationinformationdirectlyfromthestoreeventsfolderlocatedineachmailboxstoreontheserver.
YoumusthaveExchangeFullAdministratorpermissionstorunthisscript.
Note:Thisscriptcanberunremotely.
Themaximumnumberofmailboxesaboutwhichthescriptwillreturninformationissetto500.
Tochangethisdefaultvalue,openthescriptinatexteditorandchangethefollowingline,locatedatthebeginningofthescript:CONSTMAX_ROWS="500"Important:IfthisscriptisrunontheExchangeserver,youmustaddthenameoftheservertotheInternetExplorertrustedlist.
ToaddaservertotheInternetExplorertrustedlist1.
OpenInternetExplorer.
2.
OntheToolsmenu,clickInternetOptions.
3.
OntheSecuritytab,clickLocalintranet,andthenclickSites.
ClickAdvanced.
4.
IntheAddthisWebsitetothezonetextbox,typethenameofyourserver,forexample,http://servername.
ClickOK,andthenapplyyourchanges.
Note:FormoreinformationaboutInternetExplorersecuritysettings,seetheInternetExplorerHelp.
TheoutputofthisscriptcanbepipedtoafileandusedasinputfortheMailboxStatus.
vbsscript,byusingthe/Foptionforthatscript.
TouseListMailboxes.
vbs,typethefollowingatthecommandprompt:Cscript[//NOLOGO]ListMailboxes.
vbs{/F:filename|/S:servername}[/DEBUG]Where://NOLOGOSuppressestheWindowsScriptHostversionandcopyrightinformation.
/FThenameofthetextfilethatcontainsthenamesoftheservers(oneperline)forwhichyouwanttolistmailboxes.
Youmustcreatethetextfilebeforeyouusethisscript.
SeeRegisteringEventSinkonMailboxesforanexampleofatextfile.
/SThenameoftheserverthatcontainsthemailboxesthatyouwanttolist.
/DEBUGOutputsverbosedebuginformationthatyoucanusefordiagnosis.
Note:Youmustspecifyeitherthe/For/Sswitch.
ForMoreInformationFormoreinformation,seetheseothertopicsaboutRegisteringMailboxes:GrantingResourceMailboxPermissionstoAutoAcceptAgentAccountRegisteringEventSinkonMailboxesVerifyingEventSinkRegistrationRestrictingUnauthenticatedUsersVerifyingEventSinkRegistrationThistopicdiscusseshowtousetheMailboxStatus.
vbsscripttocheckthestatusofeachregisteredresourcemailbox.
Important:TheMailboxStatus.
vbsscriptusesWebDistributedAuthoringandVersioning(WebDAV)toaccesstheExchangeserver.
Forthescripttowork,WebDAVmustbeenabledontheExchangeserver.
TodisableWebDAV,refertotheExchangeServer2003SecurityHardeningGuidedownloadpageathttp://go.
microsoft.
com/fwlink/linkid=37804.
WhenWebDAVisdisabled,thescriptwillnotwork.
Additionally,thescriptisbasedonthedefaultExchangevirtualdirectorynaming(/exchange).
Ifyouhaveadifferentmailboxstorevirtualdirectoryname,thescriptwillnotwork.
FormoreinformationaboutWebDAV,seetheWebDAVReferenceathttp://go.
microsoft.
com/fwlink/linkid=64698.
VerifyingEventRegistrationYoucanverifytheregistrationstatusofindividualresourcemailboxesbyusingtheMailboxStatus.
vbsscript,whichislocatedintheinstallfolder.
AlthoughitisnotrequiredforyoutohaveExchangeFullAdministratorpermissionstorunthisscript,youmusthavereadaccesstotheresourcemailboxesyouwanttorunthisscripton.
Note:Thisscriptcanberunremotely.
Youcanalsousethisscripttoobtainalistofunprocessedmeetingrequestsforasetofresourcemailboxes.
TheoutputisinXML,withoneXMLnodepermailbox.
Themaximumnumberofunprocesseditemsthescriptwillreturnissetto500.
Tochangethisdefault,opentheMailboxStatus.
vbsinatexteditorandchangethefollowingline,locatedatthestartofthescript:CONSTMAX_ROWS="500"Important:IfthisscriptisrunontheExchangeserver,youmustaddthenameoftheservertotheInternetExplorertrustedlist.
Forinstructionsabouthowtoaddtheservernametothetrustedlist,seeListingRegisteredMailboxes.
TouseMailboxStatus.
vbs,typethefollowingatthecommandprompt:cscript[//NOLOGO]MailboxStatus.
vbs{/F:filename|/M:mailbox@example.
com}[I][/DEBUG]Where://NOLOGOSuppressestheWindowsScriptHostversionandcopyrightinformation.
/FThenameofthetextfilethatcontainstheprimarySMTPaddressesofthemailboxesyouwanttoverify.
Usethisswitchwhenverifyingmultiplemailboxes.
Youmustcreatethetextfilebeforeyouusethisscript.
Ifthetextfileisnotlocatedinthecurrentdirectory,prefacethefilenamewiththepathofthedirectorywherethetextfileislocated.
/MTheprimarySMTPaddressofthemailboxforwhichyouwanttoverifyaregistration.
Usethisswitchtoverifyregistrationsforsinglemailboxes.
/IReportsunprocessedmeetingitemsintheInboxforeachregisteredresourcemailbox.
/DEBUGOutputsverbosedebuginformationthatyoucanusetodiagnoseissues.
Note:Youmustspecifyeitherthe/For/Mswitch.
ThefollowingtablecontainsthepossiblevaluesforRegistrationStatus,whichistheparameterthatindicateswhethertheregistrationwassuccessful.
ValuesoftheRegistrationStatusparameterValueDefinition-1Mailboxisnotfound.
0Mailboxisnotregistered.
1Mailboxisregistered.
2Registrationstatuscannotbedetermined.
Forexample,thefollowingscriptwasrunonserver1,whichcontainsthreemailboxes:cscriptMailboxStatus.
vbs/S:server1Thefollowingresultsareindicatedintheoutput:Theresourceconf_room1@example.
comisnotregisteredwithAutoAcceptAgentasindicatedbyitsRegistrationStatusvalueof0,andtheRegistrationTimefieldbeingpresent(inUTCformat).
Theresourceconf_room2@example.
comisregisteredasindicatedbyitsRegistrationStatusvalueof1.
Anerroroccurredwhenattemptingtodeterminetheregistrationstatusofconf_room3@example.
com,asindicatedbyitsRegistrationStatusvalueof2.
10/9/20034:54:29PM3SERVER10SERVER1110/9/20032:00:39PMSERVER12ForMoreInformationFormoreinformation,seethesetopicsaboutRegisteringMailboxes:GrantingResourceMailboxPermissionstoAutoAcceptAgentAccountRegisteringEventSinkonMailboxesListingRegisteredMailboxesRestrictingUnauthenticatedUsersRestrictingUnauthenticatedUsersThistopicexplainshowyoucansetdeliveryrestrictionstopreventunauthenticatedusersfromschedulingrequeststoaresourcemailbox.
SettingDeliveryRestrictionsforaResourceMailboxTopreventunauthenticatedusersoruserswhoshouldnotscheduletheresourcefromschedulingameeting,deliveryrestrictionsshouldbeused.
Useoneofthefollowingmethodstopreventusersfrombookingaresource:Donotregistertheresourcemailboxwiththeagent.
Usedeliveryrestrictions.
Ifauserisnotallowedtoscheduletheresource,theywillreceiveanon-deliveryreport(NDR).
Tosetdeliveryrestrictionsforaresourcemailbox1.
StartActiveDirectoryUsersandComputers.
2.
Intheconsoletree,expandthedomain.
Double-clickUsers.
3.
Inthedetailspane,double-clickthemailbox-enableduserwhoyouaremodifying.
4.
OntheExchangeGeneraltab,clickDeliveryRestrictions.
5.
IntheDeliveryRestrictionsdialogbox,underMessagerestrictions,selecttherestrictionstoapply.
ForMoreInformationFormoreinformation,seethesetopicsaboutRegisteringMailboxes:GrantingResourceMailboxPermissionstoAutoAcceptAgentAccountRegisteringEventSinkonMailboxesListingRegisteredMailboxesVerifyingEventSinkRegistrationManagingResourceMailboxesThistopiccontainsrecommendationsabouthowtomonitoryourresourcemailboxesandmanagemailretention.
MonitoringfromaClientYoucanmonitoryourresourcemailboxesusingamailclientsuchasMicrosoftOfficeOutlook2003byaddingprofilestoexistingcliente-mailaccounts,orbyaddingdelegatestotheresourcemailboxes.
Bymonitoringresourcemailboxesfromaclient,youcandetectandhandlemailthatmaynothavebeenprocessedbytheagent.
YoushouldavoidviewingunprocessedrequestswiththepreviewpaneinOutlook2003oropeningthemeetingrequestuntiltheagenthasfinishedprocessing.
Theseactionstentativelyputthemeetingontheresourcemailbox'scalendarandrequireadditionalprocessingbytheagent.
ManagingMeetingRequestsToensurethatmeetingsarebeingcorrectlyprocessed,youcanmonitorresourcemailboxesfromane-mailclientsuchasOutlook2003.
Youcanaddmultipleresourcemailboxestoanexistinge-mailaccounttoviewyourmailboxesefficientlywithouthavingtocreateadditionalprofiles.
ToaddasecondarymailboxtoanOutlook2003e-mailprofile1.
OpenyourprimarymailboxwithOutlook2003.
2.
OntheToolsmenu,clickE-mailAccounts.
3.
SelectVieworchangeexistinge-mailaccounts.
4.
Clicktoselectthenameoftheaccountyouwanttochange,andthenclickChange.
5.
IntheExchangeServerSettingsdialogbox,clickMoreSettings.
6.
OntheAdvancedtab,clickAdd.
7.
Typethenameofthemailboxyouwanttoadd,andthenclickOK.
Formoreinformationabouthowtoaddmailboxestoe-mailaccounts,seetheOutlook2003Help.
Ifaresourceappearsbusytousers,butfreewhenthecalendarisviewedbyusingOutlookbytheresourceadministrator,thissituationcouldeithermeanthatthefree/busyinformationhasnotbeenpublished,orthattheremaybeanissuewiththemeeting.
TheresourceadministratorcanverifywhetherthereisanissuewiththemeetingbylookingatthecalendarinMicrosoftOutlookWebAccess.
IfthecalendarappearsbusyinOutlookWebAccesswhereitdidnotappearbusyfromOutlook,andusersarereceivingdeclinemessagesfortheresource,themeetingshouldbereset.
Theresourceadministratorshouldhavethemeetingorganizercancelthemeeting,andresendameetingrequest.
ModifyingDelegateSettingsYoucanadddelegatestoaresourcemailboxwhocanthenaccessthemailboxdirectlytocheckexistingappointments,checkmailintheInbox,orprocessedrequestsintheSentItemsfolder.
However,ifyouallowdelegatestoreceivecopiesofmeetingrequestssenttoaresourcemailbox,itispossiblethatthedelegatemayacceptameetingrequesteventhoughtheagenthasdeclinedthemeeting.
Toavoidthissituation,itisrecommendedthatyoudonotallowdelegatestoreceivecopiesofmeetingrequests.
Youmustopentheresourcemailboxastheprimarymailboxtomodifydelegatesettings.
Youcannotmodifydelegatesettingsiftheresourcemailboxisasecondarymailbox.
Topreventdelegatesfromreceivingcopiesofmeetingrequests1.
InOutlook2003,clickToolsandthenclickOptions.
2.
OntheDelegatestab,selectadelegate,andthenclickPermissions.
3.
ClearthecheckboxforDelegatereceivescopiesofmeeting-relatedmessagessenttome.
Whenyouadddelegatestoaresourcemailbox,youmustensurethatmeetingrequestsaresenttotheresourcemailboxandnottothedelegates.
Toensurethatmeetingrequestsarenotreceivedonlybydelegates1.
InOutlook2003,clickTools,andthenclickOptions.
2.
OntheDelegatestab,ensurethatthecheckboxforSendmeetingrequestsandresponsesonlytomydelegates,nottomeisnotselected.
Formoreinformationabouthowtosetdelegates,seetheOutlook2003Help.
ManagingRetentionofE-mailItemsTocontroltheamountofe-mailitemsthatarestoredinyourresourcemailboxfolders,youcanusetheMailboxManagerfunctionalityprovidedwithMicrosoftExchangeServer2003.
Youcancreatearecipientpolicyforresourcemailboxestoperiodicallydeleteitemsbasedoneitherageorsizelimits,orboth.
Youalsohavetheoptionofsendingareporttotheadministratorwhenmailboxesarecleaned.
ToconfigureExchangeMailboxManagertocleanyourresourcemailboxfolders,youneedtofollowthesesteps:1.
Createarecipientpolicy.
2.
ConfiguretheMailboxManagersettingsforyourpolicy.
3.
ConfiguretheMailboxManagerprocesstorun.
IfyouhavepreviouslyconfiguredyourMailboxManagerprocesstorunforothermailboxesonthisserver,youcanomitstep3.
ThereisonlyoneMailboxManagerprocessconfigurationperserver,anditisappliedtoallstoragegroupsanddatabasesontheserver.
WhenMailboxManagerruns,itusesalltherecipientpoliciestodeterminewhichmailboxesshouldbeprocessed.
CreatingaRecipientPolicyWhenyoucreatearecipientpolicy,youmustdefinethemembershipofthepolicyandselectthemailboxfoldersthatthepolicywillmonitor,aswellastheageandsizelimitsformessagesinthosefolders.
Tocreatearecipientpolicy1.
OpenExchangeSystemManager.
2.
Intheconsoletree,clickRecipients.
3.
Inthedetailspane,right-clickRecipientPolicies,pointtoNew,andthenclickRecipientPolicy.
4.
InNewPolicy,selecttheMailboxManagerSettingscheckbox,andthenclickOK.
5.
OntheGeneraltab,typeanameforyourrecipientpolicyintheNamebox,andthenclickModify.
6.
InFindExchangeRecipients,intheFindlist,selectExchangeRecipients.
OntheAdvancedtab,definesearchfilterstospecifythemembershipoftherecipientpolicy.
Note:FormoreinformationabouttheFieldandConditionfields,seeMicrosoftKnowledgeBaseArticle319188,"HowtouserecipientpoliciestocontrolmailboxesinExchange2000andExchange2003"(http://go.
microsoft.
com/fwlink/linkId=3052&kbid=319188).
7.
ClickOK,andthenclickOKagainonthewarningmessage.
8.
ClickApplytoapplythepolicy.
ConfiguringMailboxManagerSettingsAfteryouhavecreatedarecipientpolicyforthemailboxfoldersthatyouwanttheMailboxManagertoaffect,youneedtoconfiguretheMailboxManagerforthatpolicy.
Note:MailboxManagercanonlyprocesslocalmailboxes.
Itcannotbeusedtoprocessmailboxeslocatedonotherservers.
ToconfigureMailboxManagerforarecipientpolicy1.
InthePropertiesdialogboxfortheRecipientPolicyThatYoucreatedbyusingthepreviousprocedure,clicktheMailboxManagerSettings(Policy)tab.
2.
IntheWhenprocessingamailboxlist,clickDeleteImmediately.
Note:UsecautionwhenyouusetheDeleteImmediatelyoptiononfolders.
YoumaywanttousetheGenerateReportOnlyoptionwhentestingyourpolicy.
Formoreinformationabouthowtoconfigureamailboxmanagementrecipientpolicy,seeMicrosoftKnowledgeBaseArticle319188,"HowtouserecipientpoliciestocontrolmailboxesinExchange2000andExchange2003"athttp://go.
microsoft.
com/fwlink/linkid=3052&kbid=319188.
3.
Selectafolderbyensuringthatthecheckboxforitisselected,clickthenameofthefolder,andthenclickEdit.
4.
SettheAgeLimit(Days)andMessageSize(KB)forthefolder,andthenclickOK.
Important:Ageandsizelimitsarebasedonan"and"statement.
Forexample,thedefaultsettingforanInboxis30daysand1,024KB.
Thismeansthatonlyitemsthatareolderthan30daysandlargerthan1,024KBwillbedeleted.
Todeletemessagesbasedonlyonage,youmustsetthesizelimitto"any".
5.
Repeatsteps3and4foreachfolderthatyouwantMailboxManagertoprocess.
Thefollowingtableshowspossiblecombinationsofageandmessagesizesettingsformailboxfolders.
PossibleagelimitandmessagesizesettingsformailboxfoldersFolderAge(days)Size(KB)ExplanationInbox7AnyNoitemsshouldbestoredintheInbox.
SevendaysallowstimefordiscoveryandinvestigationofunwantedInboxitems.
SentItems60AnySuggestedtimeforallowingitemstobestoredintheSentItemsfolder.
Calendar60AnySuggestedtimeforallowingsingleinstancemeetingitemstobestoredintheCalendarfolder.
RecurringmeetingsarenotaffectedbytheMailboxManager.
DeletedItems7AnyNoitemsshouldbestoredintheDeletedItemsfolder.
Sevendaysallowstimefordiscoveryandinvestigationofunwanteddeleteditems.
MailboxManagerdoesnotremoverecurringmeetings,whichpreventstheprematuredeletionofrecurringmeetingsthatarecurrentlyactive.
Becauseofthisdesign,youneedtoperiodicallycleanresourcemailboxesmanually.
ConfiguringMailboxManagerBydefault,themailboxmanagementprocessissettoneverrun.
ToconfigureMailboxManagertorun1.
OpentheExchangeSystemManager.
2.
Intheconsoletree,navigatetotheserverobject.
3.
Right-clicktheserverobject,andthenclickProperties.
4.
OntheMailboxManagementtab,intheStartmailboxmanagementprocesslist,selectwhenyouwantallmailboxrecipientpoliciestorunontheserver.
5.
Tocreateacustomschedule,selectUsecustomschedule,andthenclickCustomize.
ClicktoselectthetimesofdayanddaysoftheweekyouwantMailboxManagertorun,andthenclickOK.
Tip:YoucanalsomanuallystartMailboxManageratanytimebyright-clickingtheserverobjectandselectingStartMailboxManagementProcess.
Ifyouusethiscommand,MailboxManagerwillstillrunatitsnextscheduledinterval.
6.
Forareporttobegenerated,intheReportinglist,selectthetypeofreportthatwillbecreatedwhenevermailboxesareprocessed,andthenclickBrowsetoselectamailboxtoreceivethereports.
MovingRegisteredResourceMailboxesRegisteredmailboxesthataremovedtoaserverwhereAutoAcceptAgentisnotinstalledwillnolongerautomaticallyprocessmeetingrequests.
However,registeredmailboxesthataremovedtoaserverwhereAutoAcceptAgenthasbeeninstalledwillcontinuetofunction.
Youdonothavetoreregisteramovedmailboxonaserverwheretheagentisinstalled.
Note:Per-mailboxsettingsthatarestoredintheXMLconfigurationfileontheserverwherethemailboxwasoriginallyregisteredarenotmovedtothenewserver.
YouneedtoupdatetheXMLconfigurationfileonthenewserverforthesettingstotakeeffect.
ServiceDependenciesIfyouhaveinstalledAutoAcceptAgenttorunasLocalSystem,itdependsontheMicrosoftExchangeInformationStoreservice.
Therefore,iftheExchangeStoreserviceisstopped,theAutoAcceptAgentisalsostopped.
BecausetheAutoAcceptAgentserviceautomaticallystartswhenitiscalledtoprocessamessage,youdonotneedtoconfiguretheservicetostartautomatically.
Iftherateofincomingmeetingrequeststoregisteredmailboxesishigh,itispossiblethatameetingrequestwillbereceivedaftertheAutoAcceptAgentserviceisstopped,butbeforetheExchangeStoreservicehasstopped.
Inthissituation,theAutoAcceptAgentservicerestarts,whichpreventstheservicecontrolmanagerfrombeingabletostoptheExchangeStoreservice.
Toavoidthissituation,stoptheSimpleMailTransferProtocolservice(SMTPSVC)first.
Thisactionstopsallmessagedeliveries,allowingtheAutoAcceptAgentservicetoremainstopped,whichinturnallowstheExchangeStoreservicetostop.
WhenyourestarttheSMTPservice,AutoAcceptAgentwillrestartwhenameetingrequestisreceived.
ForMoreInformationFormoreinformationaboutAutoAcceptAgent,seethefollowingtopics:UnderstandingAutoAcceptAgentPlanninganAutoAcceptAgentDeploymentInstallingAutoAcceptAgentConfiguringAutoAcceptAgentRegisteringMailboxesTroubleshootingAutoAcceptAgentTroubleshootingAutoAcceptAgentThistopiccontainsinformationtohelpyoutroubleshootissuesthatmayoccurwhenyouuseAutoAcceptAgent.
ApplicationEventLogThefollowingtabledescribesthemessagesthatareloggedintheApplicationeventlogbyAutoAcceptAgent.
AutoAcceptAgentmessagesSymbolicNameTypeDescriptionGeneralExceptionErrorAnexceptionoccurredwhenprocessinginresourcemailbox.
AutoAcceptAgentdidnotprocesstherequest.
ConfigurationExceptionErrorAnexceptionoccurredwhenreadingconfigurationinformationwhereasprocessinginresourcemailbox.
Thedefaultconfigurationsettingswereapplied.
(Thiserrordoesnotpreventrequestsfrombeingprocessed.
)ItemProcessingExceptionErrorAnexceptionoccurredwhenprocessing.
Theexceptioninformationis:.
EventSinkConstructionExceptionErrorAnexceptionoccurredwhenconstructinganeventsinkobjectforAutoAcceptAgent.
Theexceptioninformationis:.
(Thiserrorisaninitializationerror.
)Thesinkisnotprocessingrequests.
DeleteItemExceptionErrorAnexceptionoccurredwhendeletingitem.
Theexceptioninformationis:.
ExchangeOLEDBprovider(EXOLEDB)ErrorAnexceptionoccurredwhenaresourcemailboxisdeletedbutisstillregisteredwithAutoAcceptAgent.
Formoreinformationaboutresolvingtheerror,seeUnregisteringDeletedResourceMailboxesfromAutoAcceptAgent.
PerformanceCountersTheinformationshowninthefollowingtablecanhelpyouinmonitoringtheperformanceofAutoAcceptAgent.
AutoAcceptAgentperformancecountersPerformancecounterDescriptionEventsThetotalnumberofeventssubmittedtoAutoAcceptAgentforprocessing.
PendingEventsThenumberofeventsthathavenotyetbeenprocessedbyAutoAcceptAgent.
RequestsSubmittedThetotalnumberofmeetingrequestssubmittedtoAutoAcceptAgentforprocessing.
RequestsProcessedThetotalnumberofmeetingrequestsprocessedbyAutoAcceptAgent.
RequestsFailedThetotalnumberoffailuresthatoccurredwhenAutoAcceptAgentwasprocessingevents.
AcceptedThetotalnumberofmeetingrequestsacceptedbyAutoAcceptAgent.
DeclinedThetotalnumberofmeetingrequestsdeclinedbyAutoAcceptAgent.
CancelledThetotalnumberofmeetingcancellationsprocessedbyAutoAcceptAgent.
AverageTimeinQueueTherunningaverageoftimebetweendeliveryoftheitemandtheprocessingoftheitem,inmilliseconds.
AverageTimetoProcessTherunningaverageoftheagent'sprocessingtimeperitem,inmilliseconds.
ResponseCodesAutoAcceptAgentincludesaresponsecodeineveryresponseitsends.
Theresponsecodeexplainswhyarequestwasacceptedordeclined.
Thefollowingtableprovidestheresponsecodesandtheircorrespondingdefinitions.
AutoAcceptAgentresponsecodesResponsecodeDefinition0Declinedsinglemeetingbecauseofaschedulingconflict.
1Declinedrecurringmeetingbecauseofaschedulingconflictorconflicts.
2Declinedsinglemeetingbecauseitisoutsidethebookingwindow.
3Declinedrecurringmeetingbecauseallinstancesareoutsidethebookingwindow.
4Acceptedsinglemeeting.
5Acceptedrecurringmeetingwithoutconflicts.
6Acceptedrecurringmeetingwithconflicts.
7Declinedrecurringmeetingbecauseitdidnotspecifyanenddate.
8Declinedrecurringmeetingbecauseitsenddateisoutsidethebookingwindow.
9Unexpectederroroccurredwhenprocessingrequest.
ForMoreInformationFormoreinformationaboutAutoAcceptAgent,seethefollowingtopicsintheguide:UnderstandingAutoAcceptAgentPlanninganAutoAcceptAgentDeploymentInstallingAutoAcceptAgentConfiguringAutoAcceptAgentRegisteringMailboxesManagingResourceMailboxesUnregisteringDeletedResourceMailboxesfromAutoAcceptAgentThissectiondiscussesanExchangeOLEDBProvider(EXOLEDB)errorloggedbyAutoAcceptAgent.
WhenaresourcemailboxisdeletedbutnotcorrectlyunregisteredwithAutoAcceptAgent,AutoAcceptAgentlogsanerrorintheApplicationeventlog.
TheerroristriggeredbytheEXOLEDBasEventid103intheApplicationeventlog.
ForageneraldescriptionabouttheEXOLEDBEventid103,seetheEventsandErrorsMessageCenterathttp://go.
microsoft.
com/fwlink/linkid=66142.
ThiserroroccurswhenaresourcemailboxisdeletedbeforeunregisteringthemailboxwithAutoAcceptAgent.
WhenmailboxesthathaveAutoAcceptAgenteventsinksregisteredaredeleted,orphanentriesforthosemailboxesremainintheSystemMailbox.
Theseentriesmustberemovedmanually.
Theerrorindicatesthatthoughdeleted,theresourcemailboxisstillregisteredinthestoreeventsfolder.
Note:TheerroroccursinfrequentlyandwillnotaffecttheregularfunctioningofAutoAcceptAgentortheExchangestore.
ToresolvetheEXOLEDBerror,youmustlogontheSystemMailbox,findtheorphanedentryorGUIDforthedeletedresourcemailbox,andmanuallydeletetheGUID.
TolocatetheorphanedentryforthedeletedresourcemailboxintheSystemMailboxfolder,usetheMAPIEditortool.
Theuserinterfaceforthistoolcandisplayallthefoldersandthesubfoldersthatareinanymessagestore.
DownloadtheMAPIEditorfromtheToolsforExchangeServer2003pageathttp://go.
microsoft.
com/fwlink/linkid=55032.
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