accessPointubuntutweak

CloudServiceAutomationSoftwareVersion:4.
92ForWindowsandLinuxoperatingsystemsTroubleshootingguideDocumentReleaseDate:February2017SoftwareReleaseDate:February2017LegalnoticesWarrantyTheonlywarrantiesforSeattleSpinCo,Inc.
anditssubsidiaries("Seattle")productsandservicesaresetforthintheexpresswarrantystatementsaccompanyingsuchproductsandservices.
Nothinghereinshouldbeconstruedasconstitutinganadditionalwarranty.
Seattleshallnotbeliablefortechnicaloreditorialerrorsoromissionscontainedherein.
Theinformationcontainedhereinissubjecttochangewithoutnotice.
RestrictedrightslegendConfidentialcomputersoftware.
Exceptasspecificallyindicated,validlicensefromSeattlerequiredforpossession,useorcopying.
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211and12.
212,CommercialComputerSoftware,ComputerSoftwareDocumentation,andTechnicalDataforCommercialItemsarelicensedtotheU.
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Governmentundervendor'sstandardcommerciallicense.
CopyrightnoticeCopyright2011-2018EntITSoftwareLLC,aMicroFocuscompanyTrademarknoticesAdobeisatrademarkofAdobeSystemsIncorporated.
MicrosoftandWindowsareU.
S.
registeredtrademarksofMicrosoftCorporation.
UNIXisaregisteredtrademarkofTheOpenGroup.
DocumentationupdatesThetitlepageofthisdocumentcontainsthefollowingidentifyinginformation:lSoftwareVersionnumber,whichindicatesthesoftwareversion.
lDocumentReleaseDate,whichchangeseachtimethedocumentisupdated.
lSoftwareReleaseDate,whichindicatesthereleasedateofthisversionofthesoftware.
Toverifyyouareusingthemostrecenteditionofadocument,gotohttps://softwaresupport.
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com/group/softwaresupport/search-resultdoctype=onlinehelp.
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com/software/entitlements.
Tocheckforrecentsoftwarepatches,gotohttps://softwaresupport.
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com/patches.
ThesesitesrequireyousigninwithaSoftwarePassport.
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ContactyourMicroFocussalesrepresentativefordetails.
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SupportVisittheMicroFocusSoftwareSupportOnlinewebsiteathttps://softwaresupport.
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com.
Thiswebsiteprovidescontactinformationanddetailsabouttheproducts,services,andsupportthatMicroFocusoffers.
SupportandCompatibilityMatrixCloudServiceAutomation(4.
92)MicroFocusonlinesupportprovidescustomerself-solvecapabilities.
Itprovidesafastandefficientwaytoaccessinteractivetechnicalsupporttoolsneededtomanageyourbusiness.
Asavaluedsupportcustomer,youcanbenefitbyusingthesupportwebsiteto:lSearchforknowledgedocumentsofinterestlSubmitandtracksupportcasesandenhancementrequestslAccesstheSoftwareLicensesandDownloadsportallDownloadsoftwarepatcheslAccessproductdocumentationlManagesupportcontractslLookupMicroFocussupportcontactslReviewinformationaboutavailableserviceslEnterintodiscussionswithothersoftwarecustomerslResearchandregisterforsoftwaretrainingMostofthesupportareasrequireyoutoregisterasaPassportuserandsignin.
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Tocheckforrecentupdatesortoverifythatyouareusingthemostrecenteditionofadocument,contactyourClientDirector.
SupportandCompatibilityMatrixCloudServiceAutomation(4.
92)2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany11.
CloudServiceAutomationTroubleshooting61.
1HPECloudServiceAutomation61.
1.
1SupportToolforCSA-InformationandInstructionPage61.
1.
2InstallationandInitialConfiguration71.
1.
2.
1Cancellingasubscriptiondoesnotprompttheuserforanapprover71.
1.
2.
2ContentuploadnotsuccessfulduringHPECSAInstallation71.
1.
2.
3CSA4.
6-4.
7-EnableHTTPstrafficlogging81.
1.
2.
4CSA4.
6-4.
7-MultipleJDBCdriversforOracleinprovideddirectory101.
1.
2.
5CSA4.
6-4.
7-Theinstallationhangswithnoerrorstateinfo101.
1.
2.
6CSA4.
6-4.
7-UpgradeFailure-HPEOOupgradefailsonunabletodeletefile111.
1.
2.
7CSA4.
7-HPECSAonLinux111.
1.
2.
8CSA4.
7-Initialinstallationandconfigurationtips121.
1.
2.
9CSA4.
7-Uninstallationdidnotfinishsuccessfully131.
1.
2.
10CSA4.
7-UpgradeFailure-Thespecifiedservicehasbeenmarkedfordeletion.
.
131.
1.
2.
11CSA4.
x-Installationfails.
Cannotexecutebzip2command.
141.
1.
2.
12Multi-tiersequentialdesignsfailingwithOO10.
20141.
1.
2.
13Performanceissueimportinglargearchives151.
1.
3MiscellaneousInformationandIssues151.
1.
3.
1CSA4.
5&4.
6-globalsearchisnotworkingasrequiredconfigurationismissinginelasticsearch151.
1.
3.
2CSA4.
6-Howtohandlesplitbrainsituationofelasticsearchwithcluster161.
1.
3.
3CSA4.
7-HowtomoveGlobalSearchdatafromoneCSAinstancetoanotherCSAinstance171.
1.
3.
4CSA4.
7-InaHighAvailabilityenvironment,somesubscriptionsmayfail181.
1.
3.
5CSAfailswithJDBCrollbackerror191.
1.
3.
6Erroroccurswhenpublishingatopologydesign201.
1.
3.
7Errorupdatingsequentialservicedesign201.
1.
3.
8HPECSARESTAPI-Cannotcreatepropertynames211.
1.
3.
9OOflowsarenotexecutingwhenname,description,orserviceenddatesaremodified211.
1.
3.
10SubscriptionsstoppedgettingprocessedbyCSAbackgroundservicesafternetworkordatabasefailure221.
1.
3.
11UserauthorizationfailsifbaseDNofanorganizationismodifiedduringusersession241.
1.
3.
12Vcenter_ADM_SIS_UCMDB_320servicesubscriptiongoesintoPausestateafterHPEOOflowsaresuccessful251.
1.
3.
13Windowscommand-linecommandsdonotrun251.
1.
4CloudServiceManagementConsole261.
1.
4.
1AJBossserviceerrormessageappearsinserver.
logduringCSAservicestartup.
.
.
261.
1.
4.
2Cannotdeleteaproviderassociatedwithfailedsubscriptions271.
1.
4.
3CSA4.
7-CannotviewRussiancurrencysymbol271.
1.
4.
4CSA4.
7-ChromereloadsSWFoneverynavigationtoapagethatusesFlashPlayer281.
1.
4.
5CSA4.
7-CommunicationerrorinFirefoxwhenUsesystemproxysettingsisconfigured281.
1.
4.
6CSA4.
7Importoftopologydesignsdoesnotautomaticallyaddmissingcomponentrelationshipdefinitions281.
1.
4.
7CSA4.
7-InternetExplorerESCinterfereswithManagementConsole292011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany21.
1.
4.
8Errorwhilelistingpropertiesin'Designer'tab301.
1.
4.
9ExecutiveScorecardintegrationdoesnotworkproperlyfortheShowbackReport.
.
301.
1.
4.
10FailuretoaddLDAPusertoanamedapproverpolicy311.
1.
4.
11NodashboardpagesdisplaywhentilesundertheCloudAnalyticstileareclicked.
321.
1.
4.
12Tryingtoaddavalidapproverfailswitherrormessage321.
1.
4.
13UnabletologintotheCloudServiceManagementConsoleafterinstallationwhenSingleSign-onIsConfigured331.
1.
4.
14VariousproblemswhenloggingintotheCloudServiceManagementConsoleinmultiplebrowsertabs341.
1.
4.
15WebBrowserRemembersPasswordCredentials341.
1.
5Localization351.
1.
5.
1Non-EnglishcharactersarenotbeingproperlystoredbyOracle351.
1.
6Providertoolcanfailtosavekeystoneconfiguration351.
1.
7Upgrade371.
1.
7.
1Iconsforsomeservicedesignsaremissingafterupgradingto4.
8371.
1.
7.
2In4.
7upgradesetup,theProviderorganizationloginwithLDAPdoesnotworkwhenSAMLisenabled381.
1.
7.
3SAMLconfigurationislostafterupgradefromCSA4.
7toCSA4.
8381.
1.
7.
4Unabletoimportadesignfromanupgraded4.
8instancetoafresh4.
8instancethatcontainsVCENTER_SERVERcomponent391.
1.
7.
5UpgradefailsfromearliersupportedversionsofCSAto4.
8391.
1.
8"ResubmitModify"doesnotre-applythevaluesfromcomponent.
1.
1.
9ProblemswithrunningDBPurgeTool,CodarCLI,HealthToolandProviderTooliftheyhavelegacymodeofencryptedpasswords.
401.
1.
10PasswordMigrationToolandIdmInstallerTool411.
1.
10.
1AuthenticationfailurewhilerunningPasswordMigrationTool(PMT)viacmdprompt411.
1.
10.
2CertificateissueduringPMTauthentication(passphrasechange)whenCSAisinHAmode(eitherApacheorF5loadbalancer)421.
1.
10.
3CouldnotopenHibernateSessionfortransactionerrorwhilerunningPMTtool451.
1.
10.
4ExistingOrganizationsarenotworkingincaseof4.
82to4.
92upgrade.
461.
1.
10.
5java.
lang.
UnsatisfiedLinkError:CannotloadlibraryerrorwhilerunningPMTtool.
.
.
471.
1.
10.
6NotallpasswordsfromCSAandIDMsideconfigurationfilesareinstrongencryptionmode.
481.
2Integrations501.
2.
1AmazonWebServices(AWS)501.
2.
1.
1AWSsubscriptionsfailwith.
.
.
Errorcode_AuthFailureerror511.
2.
1.
2AWSsubscriptionsfailwithFailedtoopenHTTPconnectionerror511.
2.
1.
3Failuretoattachthenetworkinterfacetotheserver521.
2.
1.
4PublicIPforAWSserverinstancesnotvisible521.
2.
1.
5UnabletoaccesstheAWSinstanceusingthepublicIP521.
2.
1.
6Unabletoprovisiontheserverduetodifferencebetweenaccesspointandzonespecifiedinthedesign531.
2.
1.
7WhenmorethanoneNetworkInterfaceisconnectedtoasingleAWSserverinthedesign,subscriptionfails531.
2.
2CAC:SMCisconfiguredinCACmode:userincertificateisnotpresentinLDAP,noerrormessage541.
2.
3CAC:WhenLDAPisnotconfiguredandtrytoaccessSMCportal,noerrormessageisshownintheserver.
logfile.
552011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany31.
2.
4Dateparsingexception551.
2.
5HPEArcSightLogger561.
2.
5.
1ArtifactIDisnotincludedinlogfiles561.
2.
5.
2DeviceentriesaregrayedoutunderHPEArcSightLoggersummarytab.
561.
2.
5.
3IntegrationwithHPEArcSightfailsafterHPECSAupgrade561.
2.
5.
4Provider'sIPaddressnotaddedtoHPEArcSightLoggerportal571.
2.
6HPEHelionOpenStack581.
2.
6.
1AddServertoServerGrouppublicactionexecutedforHPEHelionOpenStackbasedsubscriptionfails581.
2.
6.
2HPEHelionOpenStackbasedsubscriptionfailswithHTTP500InternalServerError591.
2.
6.
3RemoveserverpublicactionexecutedforHPEHelionOpenStackbasedsubscriptionfails591.
2.
7HPEMatrixOperatingEnvironment(MOE)601.
2.
7.
1HPEMOEAddDiskactionfailswithSOAPv3endpoint601.
2.
7.
2HPEMOEAddServeractionfails611.
2.
7.
3MOE_COMPUTE_SOAPV4_3.
20subscriberactionsfail611.
2.
7.
4MOESimplecomputefailswitherrorthatuserdoesnothaveimpersonateprivilege.
621.
2.
7.
5NoresourceproviderselectedwhensubscribingtoMOE_COMPUTE_CUSTOM_PROVIDER_SELECTION_v3.
20621.
2.
7.
6ServiceDesignMOE_COMPUTE_3.
20doesnothavenewMOESOAPv4actions.
631.
2.
7.
7SubscriptionsusingservicedesignMOE_COMPUTE_MT_3.
20failwitherror.
.
.
631.
2.
8HPENetworkAutomation641.
2.
8.
1SubscriptionfailswhileusingservicedesignsbasedonHPENetworkAutomation.
.
641.
2.
9HPEOperationsOrchestration(OO)651.
2.
9.
1AllworkflowsintheHPEOperationsOrchestrationpublicrepositoryareinvalid.
651.
2.
9.
2HPECSAOperationsOrchestrationcontentnotreflectedinHPEOO651.
2.
9.
3javax.
net.
ssl.
SSLHandshakeException661.
2.
9.
4PDTfailsinaCSA4.
2withEmbeddedOOv.
10.
20installationonasystemwhereOOv.
10.
10Standaloneserverisrunning671.
2.
9.
5ReadtimedouterrorwhenprovisioningparallelserversforOOTBSequenceDesigns681.
2.
9.
6Resourcesarenotcleanedupafterasubscriptiontimesoutandfails701.
2.
9.
7SomeworkflowsunderCSAfolderareinvalid711.
2.
9.
8SubscriptionfailsbecauseGetUserIdentifierstepinanHPEOperationsOrchestration(OO)flowfailed711.
2.
9.
9Truststoresetupfailurecausesloginlockouts721.
2.
10HPEServerAutomationwithHPEApplicationDeploymentManager721.
2.
10.
1HPEADM-basedservicesubscriptionispausedinHPECSAevenafteralltheHPEOOflowsaresuccessful721.
2.
10.
2HPEMOEADMdeploymentfails731.
2.
10.
3SA–ADMflowsfailureinOO10.
10central731.
2.
11HPEServerAutomationwithHPEDatabaseandMiddlewareAutomation771.
2.
11.
1DMAApplicationdeploymentfailswithWestHttpClientException771.
2.
11.
2SubscriptionusingHPEDMAJBossapplicationdeploymentfails771.
2.
12HPEServerAutomationwithSoftwarePolicies781.
2.
12.
1ArequestforatestrunremainsinDeployingstate781.
2.
12.
2CSA4.
6-FailedtoloadSAPolicies781.
2.
12.
3SubscriptionfailswhileusingservicedesignsbasedonHPESAsoftwarepolicies.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany4791.
2.
13HPEServiceManager(HPESM)791.
2.
13.
1HPECSAsubscriptionrequestnottriggereduponHPEServiceManagerchangerequestticketapproval791.
2.
13.
2ServiceManagerInitiateRequestApprovalworkflowexecutionfails801.
2.
13.
3SOAPExceptionduringHPEServiceManagerchangerequestticketapproval.
811.
2.
14HPESiteScope811.
2.
14.
1HPESiteScopeCSAtemplatedoesnotappearonHPESiteScopeserverafterimport811.
2.
14.
2HPESiteScopemonitordeploymentfails821.
2.
14.
3SiteScopecreateservermonitorfails831.
2.
15HPEUniversalCMDB841.
2.
15.
1CItypecomponentsnotcreatedinuCMDBfromCSA/MPP841.
2.
15.
2RunningSoftwareCInotcreatedintheuCMDBfromCSA841.
2.
15.
3uCMDBCreatefails851.
2.
16OpenStack-HPECloudServices(HPECS)851.
2.
16.
1OpenStack-HPECloudServicesdeploymentfailure851.
2.
16.
2OpenStack-HPECloudServicesfailstocreateinstance861.
2.
16.
3OpenStack-HPECloudServicessubscriptionfails871.
2.
17VMwarevCenter871.
2.
17.
1LifecycleEnginedoesnotallowanotherlifecycletransitiontobeginifthevCenterAddServerfailswithtimeout871.
2.
17.
2ModifyingactivesubscriptionfailswhenmodifyingasubscriptionofvCenterComputeModify881.
2.
17.
3SubscriptionfailswhileusingthevCenterCustomPoolSelectionservicedesign.
.
891.
2.
17.
4ValidProviderselectionfailsforResourceOfferingwhensubscribingtovCenterComputeModify891.
2.
17.
5vCentercomputesubscriptionsfailwithNullpointerexception901.
2.
17.
6vCenterCustomizationTemplateMissing901.
2.
17.
7vCenterprovisionserverfailswhenaclonedtemplatespecifiedisnotpresentinthegivenDatacenter911.
2.
17.
8vCentersubscriptiongoesonlinewithoutanyserverscreated911.
2.
18CSA4.
7-OpenStackProvider,Design,andIDMConfiguration921.
2.
19Puppet961.
2.
19.
1CSA4.
7-OOshowsasuccessfulrunevenifPuppetcomponentisnotpresentontheserver961.
2.
20CloudOptimizer961.
2.
20.
1GeneratedalertsfromproducerarenotgettingreceivedbyCSA961.
2.
20.
2GraphlinesarenotdisplayingproperlyinMPPservicedetailsandtopologyviewwhichisaninconsistentissue.
971.
2.
20.
3Healthstatuscolumnisshowing'NotMonitored'inOpsConsole971.
2.
20.
4NotabletoviewtheSubscriptionHealthstatuscolumnintheOpsConsole.
.
.
981.
2.
20.
5OntheCOweseealertsbutisnotseeninCSAforservercomponents991.
2.
20.
6UserseesSSLConnectivityerrorwhilerefreshingthehealthstatusfromtheOpsConsole1001.
2.
20.
7VM'sintheCSAaredisplayingUnknownHealthstatus.
1001.
2.
21DockerUniversalControlPlane-DOCKERUCPDATACENTER(CSA)1011.
3HPECSAonLinuxPlatform1021.
3.
1ArcSightLoggerintegrationfailsafterupgradeonUbuntu1021.
3.
2CannotstoptheCSAservice1021.
3.
3HPECSAservicestartupfails1032011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany51.
3.
4InstallationonLinuxcompletesforwronguserinputintheinstalloptionsfordatabasecomponent1031.
4MarketplacePortal1041.
4.
1AfterenablingHighcolorcontrast,MPPscreeninIEhasablackbackground,forChromeaHighContrastpluginisneededtobeadded1051.
4.
2CSA3.
2-CSA4.
7-SubscriptionmodificationfailsforsubscriptionbasedontheVCENTER_COMPUTE_MODIFY_3.
20sequenceddesign1071.
4.
3CSA4.
7-SystemtimedifferencesbetweenCSAsystemandMPPbrowsersystemmaypreventlogin1081.
4.
4FailedtoProcessSubscriptionscreeninMarketplacePortalifreferencedsequencedesignshavenorootnode1081.
4.
5ForHPECSAonaWindowsenvironment,usersmightnotbeabletoaccesstheMarketplacePortal1091.
4.
6FreshInstall-MPPServiceUnavailablemessagedisplayedwhenconnectingtoMPPloginpage1091.
4.
7MarketplacePortalPowerON-OFFserviceactionscomesbackwithFailedServices.
1101.
4.
8MPPServiceUnavailablemessagedisplayedwhenconnectingtoMarketplacePortalloginpageafterupgrade1101.
4.
9RemoteConsoleService1111.
4.
9.
1FeatureUsage1111.
4.
9.
2Installation1181.
4.
10WebBrowserRemembersLoginPassword1201.
4.
11Whenapublicactiononanactivesubscriptionfails,userhasnowayofknowingthedetailsoffailure1201.
5TopologyDesigns1211.
5.
1ChefintegrationdoesnotworkwhenChefservertriestoaccesstheprovisionedVMsusingSSHshell1211.
5.
2CSA4.
6-CSA4.
7Importoftopologycomponentofcustomprovidertypedoesnotwork1221.
5.
3CSA4.
7-AmazonServercomponentfailstoprovision1221.
5.
4CSA4.
7-Cannotexecuteatestrunofatopologydesign1231.
5.
5CSA4.
7-vCenterServercomponentfailstoprovision1241.
6LicensingforCSA1241.
6.
1Relevantmessagenotdisplayedtouserwhenexpiredemergencylicenseisre-installed.
1251.
6.
2Userunabletoinstalllicenseonclustermode1251.
6.
3HPEHelionCodarLicensingUIissue1251.
7CSA4.
6-Windowssignaturecheckingreportsthatthekeyisnotcertifiedwithatrustedsignature1261.
8MPP/SMCloginpageshowserrorinsteadofloginpromptwhenSAMLisconfigured1281.
9FeaturedCategoryDroplistisemptyfornewlycreatedorganization1281.
10Installerrelatedissues1291.
10.
1CipherTextNotValidExceptionatExportContentBkServiceImplstepincsa.
logfileduringfreshinstallorupgradetimefor2ndnode(nonprimarynode)ofHA1291.
10.
2InstallationofCSA4.
92willfailforOracleDatabaseifprerequisitesaremissed.
.
.
.
1292011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany61.
2.
3.
4.
CloudServiceAutomationTroubleshootingNotethattheTroubleshootingGuideisacustomer-facingpublication.
Createnewtroubleshootingentriesonthispageonlyforissuesthatareappropriateforcustomers.
Tocreateanewchildpage:Navigatetothetroubleshootingpageforyourproduct.
Gotothesectionwhereyouwanttocreateatroubleshootingentry.
Clickthebuttonthatisaboveandtotheleft.
CreateSelect,andthenclick.
TroubleshootingpageNextErrorrenderingmacro'recently-updated-dashboard':nullRecentlyupdatedtopicswith"csa460"label.
Errorrenderingmacro'recently-updated-dashboard':nullHPECloudServiceAutomationThissectioncontainsthefollowingtopics:SupportToolforCSA-InformationandInstructionPageInstallationandInitialConfigurationMiscellaneousInformationandIssuesCloudServiceManagementConsoleLocalizationProvidertoolcanfailtosavekeystoneconfigurationUpgrade"ResubmitModify"doesnotre-applythevaluesfromcomponent.
ProblemswithrunningDBPurgeTool,CodarCLI,HealthToolandProviderTooliftheyhavelegacymodeofencryptedpasswords.
PasswordMigrationToolandIdmInstallerToolSupportToolforCSA-InformationandInstructionPageSupportToolforCSAisacommandlinetoolthatcollectsimportantlogandconfigurationfilesfromdifferentplacesintheCSAinstallationdirectoryandpackstheminaZIParchive.
TheZIParchivecanthenbeattachedtoanyservicerequestordefectsubmissiontoprovidethemaximumamountofdetailedinformationaboutyouractualenvironmentandthecurrentstateoftheproduct.
TheSupportToolcanbeusedanytime,andisespeciallyusefulwheninvestigatingandtroubleshootingtechnicalissues.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany7TheSupportToolislocatedinCSAinstallationfolderunderthesubfolder.
ItisexecutedjustlikeToolsanyothertoolinHPECSA.
Bydefault,noargumentsareneeded.
Usage:java-jarsupport-tool.
jarUsetoseeusagehints.
–-helpTherearetwooptionalparameters:OptionsDescription--homeUsethisoptionalargumenttospecifytheHPECSAHomefolderlocation.
Bydefault,thetooldetectstheHPECSAhomefolder.
--outputUsethisoptionalargumenttospecifyanametotheoutputarchivefile.
Bydefault,thearchivefilenameformatis.
logs-and-configs_.
zipExamples:java-jarsupport-tool.
jar--home/path/to/csa/homejava-jarsupport-tool.
jar--outputmyarchive.
zipInstallationandInitialConfigurationCancellingasubscriptiondoesnotprompttheuserforanapproverProblem:CancellingasubscriptiondoesnotprompttheuserforanapproverSymptomsCancellingasubscriptiondoesnotprompttheuserforanapprover.
PrimarysoftwarecomponentHPECSAFailuremessageNoneProbablecauseBydefault,cancellingasubscriptiondoesnotprompttheuserforanapprover.
SolutionPromptingtheuserforanapproverwhenasubscriptioniscancelledshouldbeconfiguredwhentheofferingispublished.
NavigatetoCSAoffering>Createoffering>Publish>Selectcatalog>SelectapprovalPolicy>selectManageactionapprovalsandclickCancel.
ContentuploadnotsuccessfulduringHPECSAInstallation2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany8Problem:WhenHPECSAisinstalledwithembeddedHPEOperationsOrchestration(HPEOO),componenttoolcontentpacksarenotbeingautomaticallyexported.
SymptomsWhenHPECSAisinstalledwithembeddedHPEOO,thecomponenttoolcontentpacksarenotexportedandoneofthemessageslistedunder"Failuremessage"belowisnoted.
PrimarysoftwarecomponentHPECSAFailuremessageOOContentuploadwasnotsuccessful.
CannotUploadContents.
Pleasefollowconfigurationguidetouploadcontentsmanually.
OOContentuploadwasnotsuccessful.
CannotcreateOOuser.
Pleasefollowconfigurationguidetouploadcontentsmanually.
ProbablecauseThefirsttimetheembeddedHPEOOservicestartsduringinstallation,itcreatesadatabaseschema,andinternaluser,anduploadsthecontent.
Iftheseoperationsdonotoccurbeforethecontentuploadingtimeoutvalueisreacheddueto,forexample,serverordatabaseperformanceissues,afailurewilloccur.
SolutionCreatetheHPEOOuserandmanuallydeploythecontentpacks,asisnecessary.
ProceduresthatexplaintheseoperationsarecontainedintheHPECSAInstallationGuideinthesectionentitled"ConfigureHPEOperationsOrchestration.
"CSA4.
6-4.
7-EnableHTTPstrafficloggingProblem:HTTPsloggingcanbeswitchedontotroubleshootrelatedissuesSymptomsNeedmoreinformationaboutHTTPstrafficgoingbetweenCSAserverandclientendpoints.
PrimarysoftwarecomponentJBossFailuremessageN/AProbablecauseN/ASolutionIncaseyouneedtohavemoreinformationaboutHTTPstrafficwhentroubleshootinganissue,HTTPsloggingcanbeswitchedonintheJBossconfigurationfile.
Theconfigurationfileexistsonpath%CSA_HOME%\jboss-as\standalone\configuration\standalone.
xmlIncaseofHAsetup,thecorrectpathis2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany9%CSA_HOME%\jboss-as\standalone\configuration\standalone-full-ha.
xmlLookforthesectionbelowanduncommentthelastlinetoenablethelogging.
-->Whentheloggingisenabledandtheserverisrestarted,anewlogfileiscreatedthatcontainsinformationaboutthetraffic.
%CSA_HOME%\jboss-as\standalone\log\access_log.
log127.
0.
0.
118/Nov/2015:17:18:41+0100HTTP/1.
18444GET/csa/api/ping-401--127.
0.
0.
118/Nov/2015:17:18:43+0100HTTP/1.
18444GET/csa/j_spring_security_logout-302--127.
0.
0.
118/Nov/2015:17:18:44+0100HTTP/1.
18444GET/csa/logout.
jsp-302v6t5EYIsaAmLrnXP4_jjgixC-127.
0.
0.
118/Nov/2015:17:18:45+0100HTTP/1.
18444GET/csa/login-200v6t5EYIsaAmLrnXP4_jjgixC-127.
0.
0.
118/Nov/2015:17:18:45+0100HTTP/1.
18444GET/csa/static/lib/react-intl/react-intl.
min.
js-200v6t5EYIsaAmLrnXP4_jjgixC-127.
0.
0.
118/Nov/2015:17:18:46+0100HTTP/1.
18444GET/csa/static/img/hpe_logo.
png-200v6t5EYIsaAmLrnXP4_jjgixC-127.
0.
0.
118/Nov/2015:17:18:52+0100HTTP/1.
18444GET/consumption/rest/organization/accessPointorgName=CSA-Provider404--127.
0.
0.
118/Nov/2015:17:18:52+0100HTTP/1.
18444POST/idm-service/v2.
0/tokens-200zi7NNApDe0q3sWH3NGZBA75N-127.
0.
0.
118/Nov/2015:17:18:52+0100HTTP/1.
18444POST/csa/j_spring_security_check-302X79hB4pWVLxJilKAF11KP4G4-127.
0.
0.
118/Nov/2015:17:18:52+0100HTTP/1.
18444POST/csa/rest/audit/-200--127.
0.
0.
118/Nov/2015:17:18:54+0100HTTP/1.
18444GET/csa/dashboard/index.
jsp-200X79hB4pWVLxJilKAF11KP4G4-127.
0.
0.
118/Nov/2015:17:18:54+0100HTTP/1.
18444GET/csa/html-lib/js/3rdparty/require/require.
js-200X79hB4pWVLxJilKAF11KP4G4-2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany101.
2.
3.
CSA4.
6-4.
7-MultipleJDBCdriversforOracleinprovideddirectoryProblem:InstallationmaynotfinishsuccessfullyiftheprovideddirectorywithJDBCdriversforOraclecontainsmultipledrivers(forexample,ifmultipledrivershavethesame"ojdbc(6|7)"prefix).
Installerwillselectoneatrandom.
SymptomsInstallationmaynotfinishsuccessfullyiftheprovideddirectorywithJDBCdriversforOraclecontainsmultipledrivers(forexample,ifmultipledrivershavethesame"ojdbc(6|7)"prefix).
Theinstallerwillselectonedriveratrandom,anditmayselectthewrongone.
PleasemakesurethattheprovideddirectorycontainsonlyrelevantJDBCdrivers.
PrimarysoftwarecomponentInstallerFailuremessage[org.
jboss.
jca.
core.
connectionmanager.
pool.
strategy.
PoolBySu(JCAPoolFiller)IJ000610:Unabletofillpool:javax.
resource.
ResourceException:Couldnotcreateconnection(inserver.
log)Causedby:java.
lang.
NoClassDefFoundError:oracle/dms/console/DMSConsoleProbablecauseUserispromptedtoenterthepathtoadirectorywithJDBCdriversforOracle.
IfthedirectorycontainsjarsthatarenotJDBCdriverswiththeprefix"ojdbc(6|7),"theinstallationmayfinishwithanerror.
SolutionStopCSA.
Changethedriveratthispath:\boss-as\modules\system\layers\base\com\oracle\ojdbc(6|7)\main\.
jarto\boss-as\modules\system\layers\base\com\oracle\ojdbc(6|7)\main\module.
xmltopointtothecorrectfilename.
StartCSA.
CSA4.
6-4.
7-TheinstallationhangswithnoerrorstateinfoProblem:Theinstallationhangswithnoerror.
Theprocessappearstoberunningwithnoissues.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany111.
2.
3.
4.
5.
SymptomsTheinstallationgetsstuckwithnoerrorindication.
Installerlogfilesareemptyordonotexist.
PrimarysoftwarecomponentInstallerFailuremessageN/AProbablecauseTheinstallerfailsinthepre-installphasewhenlogpropre-installlogsintemporarydirectory,nottoinstallerlogfiles.
SolutionGotoc:\Users\user\AppData\Local\Temp\(Windows)or/tmp(Linux)andcheckthepre-installlogfileforerrors.
Thefilenameformatissimilarto:csa-preinstall-2015-12-08-14-34.
logIfthislogcontainsanyerrors,fixtheproblem,andruntheinstallation.
CSA4.
6-4.
7-UpgradeFailure-HPEOOupgradefailsonunabletodeletefileProblem:HPECSAupgradefailswiththemessage:HPEOOupgradefailed.
HPEOOupgradelogcontains:Unabletodeletefile.
SymptomsHPECSAupgradefailswiththemessage:HPEOOupgradefailed.
OOupgradelogcontains:Unabletodeletefile.
PrimarysoftwarecomponentHPEOOFailuremessageUnabletodeletethefile:{OO_install_dir}/central/tomcat/work/Catalina/localhost/oo/org/ProbablecauseHPEOOcentralwasstartedbyauserotherthantheCSAuser,andsomefileshaveinsufficientpermissionsfortheCSAuser.
SolutionWhenupgradefails,performthesesteps:Goto{OO_install_dir}/upgrade/10.
50/backup.
Copythecentralfolderbackto{OO_install_dir}(Note:Runningrollbackin{OO_install_dir}/upgrade/10.
50/binwillnotwork).
Addexecutepermissionforallfilesin{OO_install_dir}/central/bin.
Removeorchangepermissionsforallfileswiththewrongpermissionsinthecentral/tomcat/workdirectory.
RunCSAtoresumeupgrade,orupgradeOOmanuallybyrunning'.
/apply-upgrade-f'in{OO_install_dir}/upgrade/10.
50/bin.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany121.
2.
CSA4.
7-HPECSAonLinuxHPECSAservicefailstostartorstopwithunrecognizedserviceerroronLinuxProblem:CannotstartorstopHPECSAservice.
SymptomsHPECSAservicestart/stopcommandfails.
PrimarysoftwarecomponentLinuxFailuremessagecsa:unrecognizedserviceProbablecauseTheuserdoesnothavepermissiontoexecutetheHPECSAservice.
SolutionFollowthestepsattheendofthesectionentitled"InstallHPECloudServiceAutomation"intheHPEtocreatetheserviceandprovideproperpermissions.
CloudServiceAutomationInstallationGuideHPECSAservicestopcommandresultsinjavanotfounderroronLinuxProblem:CannotstopHPECSAservice.
SymptomsCSAservicestopcommandfailswithjavanotfounderror.
PrimarysoftwarecomponentLinuxFailuremessage'eval:java:notfound'ProbablecauseJAVA_HOMEenvironmentvariableisnotset.
SolutionForHPECSA:Runthefollowingcommand:exportJAVA_HOME=$CSA_HOME/jreStoptheCSAservicebyexecutingthefollowingcommand:$CSA_HOME/scripts/csastopCSA4.
7-InitialinstallationandconfigurationtipsFollowingaretroubleshootingtipstoverifyconfigurationinformationforspecificscenariosandforcheckingtheapplicationlogfiles.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany131.
2.
1.
a.
b.
c.
2.
SymptomLDAPuserisunabletologintotheCloudServiceManagementConsole.
SolutionVerifythattheLDAPserverisaccessible.
VerifythattheLDAPconfigurationintheCloudServiceManagementConsoleiscorrect.
CSA4.
7-UninstallationdidnotfinishsuccessfullyProblem:CSA4.
7-UninstallationdidnotfinishsuccessfullySymptomsWhentheuserrunsuninstallofCSA,thefollowingmessageisdisplayedattheendofuninstallation:"Theuninstallationcouldnotcompleteduetoanerror.
"PrimarysoftwarecomponentInstallerFailuremessage"Theuninstallationcouldnotcompleteduetoanerror.
"ProbablecauseUnexpectederrorwhenexecutingalluninstallrelatedtasks.
SolutionPleasefollowthesesteps:IfCSA_HOMEfoderwasnotremoved,searchfortheuninstallationlogfilehere:/_CSA_4_70_0_installation/Logs/uninstallLog.
txtIftheuninstallLog.
txtexists,pleasesearchfortherootcauseofanuninstallationfailureinit.
Removetheimpedimentfoundtheintheuninstallationlogfile.
DeletethewholeCSAinstalldirectory.
RemoveallcorrespondingCSAentriesfrom/.
com.
zerog.
registry.
xmlfile.
CSA4.
7-UpgradeFailure-ThespecifiedservicehasbeenmarkedfordeletionProblem:CSAupgradefailswithmessage:FailedinstallingCSA.
Thespecifiedservicehasbeenmarkedfordeletion.
SymptomsCSAupgradefailswithmessage:FailedinstallingCSA.
Thespecifiedservicehasbeenmarkedfordeletion.
PrimarysoftwarecomponentHPECSA2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany141.
2.
3.
FailuremessageThespecifiedservicehasbeenmarkedfordeletion.
ProbablecauseTheservicethatisbeingupgradedislockedbytheoperatingsystem.
SolutionCSAupgradedeletesaWindowsserviceduringtheupgrade,soitcaninstallanewversionoftheservice.
Theservicecanbelockedbytheoperatingsystem.
Thatcanhappen,forexample,ifaTerminalorServiceswindowisopen.
Inthiscase,theserviceisnotdeletedimmediately,itisjustmarkedfordeletion.
Subsequentattemptstore-createtheservicefails.
Toavoidthiserrorpriortoupgrade:CloseallprogramsotherthantheCSAinstallerwhenupgrading.
Ifthiserrorhasalreadyoccurredduringupgrade:RebootthecomputeronwhichCSAwasupgraded.
Accessthe%CSA_HOME%\jboss-as\bindirectoryinacommandwindow.
Runthecommand'serviceinstallCSA'.
CSA4.
x-Installationfails.
Cannotexecutebzip2command.
Problem:InstallonLinuxOSislookingforbzip2.
SymptomsHPECSAinstallationfailswiththemissingfileerrorduringCSAupgrade.
PrimarysoftwarecomponentCSALinuxInstall/UpgradeFailuremessagetar(grandchild):bzip2:Cannotexec:Nosuchfileordirectory.
ProbablecauseHPECSAinstallationrequiresbzip2installedonLinuxsystem.
SolutionNOTE:BeforeinstallingCSAonLinux,ensurethatdatacompressorisinstalledintheLinuxbzip2machine.
AfterinstallingtoLinuxOS,runHPECSAinstallationagain.
bzip2Multi-tiersequentialdesignsfailingwithOO10.
20Problem:Multi-tiersequentialdesignsfailingwithOO10.
202011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany15SymptomsMulti-tiersequentialdesignsfailsonlywithembeddedOO10.
20PrimarysoftwarecomponentMarketplacePortal,CloudServiceManagementConsoleFailuremessagejava.
lang.
RuntimeException:java.
io.
IOException:ServerreturnedHTTPresponsecode:500inCSA.
SolutionMSSQLschemausedbytheOO10.
20shouldbeconfiguredbythefollowingsettingsbeforetheinstallation:AllowSnapshotIsolation=TrueIsReadCommittedSnapshotOn=TruePerformanceissueimportinglargearchivesProblem:Importoflargearchives(>1.
5MB)isslowSymptomsOperationspinsforalongtime.
PrimarysoftwarecomponentHPECSAFailuremessage"Outofmemory"errorinserver.
logduringimportProbablecauseThedefaultHeapsize(1GB)configuredinHPECSAisnotsufficientfortheimportprocess.
SolutionIncreasetheHeapsizeconfiguredforHPECSAandperformtheimport.
Foradditionaldetails,refertothe"ImportLargeArchives"sectionofthe.
HPECloudServiceAutomationConfigurationGuideMiscellaneousInformationandIssuesCSA4.
5&4.
6-globalsearchisnotworkingasrequiredconfigurationismissinginelasticsearchSymptomCSAisinstalled;however,elasticsearchconfigurationisnotcreated,andthusglobalsearchisnotworking.
ResolutionRightafterCSAinstallation,ifyounoticethatelasticsearchconfiguration(i.
e,indexnamestostoreindexeddocumentsandsecurityrulesforaccesspermissions)isnotcreated,thenrun%CSA_HOME%\csa-search-service\bin\create-index.
jsscriptmanually.
Thepurposeofthisscriptisto2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany16createrequiredelasticsearchconfigurationforCSAandglobalsearch.
Ifthe%CSA_HOME%\csa-search-service\bin\create-index.
jsscriptisnotabletocommunicatewithelasticsearch,tryrestartingelasticsearchwith"searchguard.
allow_all_from_loopback:true"andthenruncreate-index.
jsscript.
Onceelasticsearchconfigurationiscreated,youcanrevertthechangefor"searchguard.
allow_all_from_loopback"andrestartelasticsearch.
Theconfigurationparameter"searchguard.
allow_all_from_loopback"isdefinedinthe%CSA_HOME%\elasticsearch-1.
5.
2\config\elasticsearch.
ymlfile.
Ifthe%CSA_HOME%\csa-search-service\bin\create-index.
jsscriptfailswithsecurity,changerejectUnauthorizedtofalsein%CSA_HOME%\csa-search-service\app.
json.
andthenrunthecreate-index.
jsscript.
CSA4.
6-HowtohandlesplitbrainsituationofelasticsearchwithclusterProblemDuringelasticsearchclustersetup,sometimestheelasticsearchclustergoesintoaninconsistentstatebecauseofasplit-brainprobleminwhichyouobservethatallthenodesarenotpartofcluster.
Whatissplit-brainLet'stakeasanexampleasimplesituationofanelasticsearchclusterwithtwonodes.
Theclusterholdsasingleindexwithoneshardandonereplica.
Node1waselectedasmasteratclusterstart-upandholdstheprimaryshard(markedasintheschemabelow),whileNode2holdsthereplicashard().
0P0RWhatwouldhappenifcommunicationbetweenthetwonodesfailsThiscouldhappenbecauseofnetworkfailuresorsimplybecauseoneofthenodesbecomesunresponsive(suchasinacaseofastop-the-worldgarbagecollection).
Bothnodesbelievethattheotherhasfailed.
Node1willdonothing,becauseitisalreadyelectedasmaster.
ButNode2willautomaticallyelectitselfasmaster,becauseitbelievesitispartofaclusterthatdoesnothaveamasteranymore.
Inanelasticsearchcluster,itistheresponsibilityofthemasternodetoallocatetheshardsequallyamongthenodes.
Node2holdsareplicashard,butitbelievesthattheprimaryshardisnolongeravailable.
Becauseofthis,Node2automaticallypromotesthereplicashardtoprimary.
Ourclusterisnowinaninconsistentstate.
IndexingrequeststhatwillreachNode1willindexdatainitscopyoftheprimaryshard,whiletherequeststhatgotoNode2willfillthesecondcopyoftheshard.
Inthissituation,thetwocopiesoftheshardhavedivergedanditwouldbedifficulttorealignthemwithoutafullreindexing.
Evenworse,foranon-clusterawareindexingclient(e.
g.
,oneusingtheRESTinterface)thisproblemwillbetotallytransparent–indexingrequestswillbecompletedsuccessfullyeverytime,regardlessofwhichnodeiscalled.
Theproblemwouldbeonlyslightlynoticeablewhensearchingfordata:dependingonthenodethesearchrequestchecks,resultswilldiffer.
Solution2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany17Theelasticsearchconfigurationhasexcellentdefaults.
However,theelasticsearchteamcannotknowinadvanceallthedetailsofyourparticularsituation.
Thatiswhysomeconfigurationparametersshouldbechangedtosuityourspecificneeds.
Alltheparametersmentionedinthispostcanbechangedintheelasticsearch.
ymlfile,foundintheconfigfolderofyourelasticsearchinstallation.
Foravoidingthesplit-brainsituation,thefirstparametertoviewisdiscovery.
zen.
minimum_master_nodes.
Thisparameterdetermineshowmanynodesneedtobeincommunicationinordertoelectamaster.
Itsdefaultvalueis1.
TheruleofthumbisthatthisshouldbesettoN/2+1,whereNisthenumberofnodesinthecluster.
Forexample,inthecaseofa3-nodecluster,theminimum_master_nodesshouldbesetto3/2+1=2(roundingdowntothenearestinteger).
Imaginewhatwouldhavehappenedinthecasedescribedaboveifwewouldhadsetthediscovery.
zen.
minimum_master_nodesto2(2/2+1).
Whenthecommunicationbetweenthetwonodeswaslost,Node1wouldloseitsmasterstatus,andNode2wouldhaveneverbeenelectedasmaster.
Noneofthenodeswouldacceptindexingorsearchrequests,makingtheproblemimmediatelyevidentforallclients.
Moreover,noneoftheshardswouldbeinaninconsistentstate.
Anotherparameteryoucouldtweakisthediscovery.
zen.
ping.
timeout.
Itsdefaultvalueis3seconds,anditdetermineshowmuchtimeanodewillwaitforaresponsefromothernodesintheclusterbeforeassumingthatthenodehasfailed.
Increasingthedefaultvalueslightlyisagoodideainthecaseofaslowernetwork.
Thisparameternotonlycaterstohighernetworklatencybutalsohelpsinthecaseofanodethatisslowertorespondbecauseitisoverloaded.
Thesplit-brainproblemisdifficulttosolvepermanently.
elasticsearch'sissuetrackerhasanopenissueaboutthisproblem,describingacasewhereevenwithacorrectvalueoftheminimum_master_nodesparameter,thesplit-brainstilloccurred.
Theelasticsearchteamisworkingonabetterimplementationofthemasterelectionalgorithm,butifyouarealreadyrunninganelasticsearchcluster,itisimportanttobeawareofthispotentialproblem.
Itisalsoveryimportanttoidentifythisproblemassoonaspossible.
Aneasywaytodetectthatsomethingiswrongistoscheduleacheckfortheresponseoftheendpointforeachnode.
Thisendpoint/_nodesreturnsashortstatusreportofallthenodesinthecluster.
Iftwonodesarereportingadifferentcompositionofthecluster,itisatelltalesignthatasplit-brainsituationhasoccurred.
Ref:http://blog.
trifork.
com/2013/10/24/how-to-avoid-the-split-brain-problem-in-elasticsearch/CSA4.
7-HowtomoveGlobalSearchdatafromoneCSAinstancetoanotherCSAinstanceProblemInanupgradedormigratedCSAenvironment,GlobalSearchserviceresultsappearfornewofferingsandsubscriptionswhenelasticsearchisconfigured,buttheresultsdonotappearforofferingsandsubscriptionsthatalreadyexist.
SolutionIfglobalsearchisenabled,itshouldfindexistingsubscriptions.
Ifglobalsearchisnotworking,youneedtoreenableglobalsearchwhenyourestartCSAservices,whichallowsyoutoseeallofferings/subscriptions.
IfanexistingCSAdatabaseistobeattachedtoanewnode(forexample,torecoverfromanodecrashor2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany181.
2.
3.
4.
5.
becauseofmachinemigration),performthefollowingstepstorepopulateexistinginformationtotheglobalsearchinthenewnode.
ItisassumedthatwehaveaCSAinstance(sourceserver)thathaselasticsearchindicesusedforglobalsearch.
Ifelasticsearchwasneverenabledinthisinstance,theseindiceswillbeempty,andthismigrationstepisnotneeded.
Ifitisenabledcurrentlyorwasenabledpreviously,theindicesexist,andyouneedtoperformthismigration.
Stopallservicesin,andrenametheexistingfolder"elasticsearch"tosay"elasticsearch_old.
"Thisfoldercanbedeletedoncethemigrationiscompleted.
Copytheelasticsearchfolderfrominstancetoinstance.
Restartallservices.
LogintotoMarketplacePortalandperformaglobalsearch.
Allofferings,subscriptionsandserviceinstancescreatedinaresearchable.
Ifanyarecreatedinthe,theyarenotsearchable.
Anyofferings,subscriptions,andserviceinstancescreatedfromnowonwillbegloballysearchable,becausetheywillbeindexedintoelasticsearchastheyarecreated.
CSA4.
7-HowtomoveGlobalSearchdatafromoneCSAinstancetoanotherCSAinstanceValidatingcreationofindexesinelasticsearchCSA4.
7-InaHighAvailabilityenvironment,somesubscriptionsmayfailProblem:InaHighAvailabilityenvironment,somesubscriptionsmayfailwithfollowingexceptionincsa.
log.
"nestedexceptionisorg.
springframework.
oxm.
MarshallingFailureException:JAXBmarshallingexception;nestedexceptionisjavax.
xml.
bind.
MarshalException-withlinkedexception:[java.
io.
IOException:Anestablishedconnectionwasabortedbythesoftwareinyourhostmachine]"SymptomsSubscriptionfailureinCSAclusteredenvironment.
PrimarysoftwarecomponentLoadbalancerFailuremessage"nestedexceptionisorg.
springframework.
oxm.
MarshallingFailureException:JAXBmarshallingexception;nestedexceptionisjavax.
xml.
bind.
MarshalException-withlinkedexception:[java.
io.
IOException:Anestablishedconnectionwasabortedbythesoftwareinyourhostmachine]"2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany19ProbablecauseSomeoftheRESTcalltoCSAmaytakelongertocomplete,andthisperiodcansurpassthedefaultproxytimeoutoftheloadbalancer.
Inthisscenario,loadbalancerterminatestheconnection,sotheRESTcallfailstocomplete.
SolutionTheproxytimeoutvalueforloadbalancershouldbesettoahighervaluethanthedefault.
Thedefaultvalueforproxytimeoutisvendor-specific.
Pleaserefervendor-specificguidesforfurtherinformation.
CSAfailswithJDBCrollbackerrorProblem:HPECSAfailstoconnectwiththedatabase,andaJDBCrollbackexceptionoccursinthelogSymptomsHPECSAfailstoconnectwiththedatabase,andaJDBCrollbackexceptionoccursinthelog.
PrimarysoftwarecomponentHPECSAProviderConsoleFailuremessageHPECSAfunctionalityfails;JDBCrollbackerrorappears.
ProbablecauseThedatabaseconnectionmightbebrokenbecauseofnetworkissues,orthedatabaseserviceisunresponsive.
SolutionAddconfigurationinformationasindicatedinthefollowingprocedures.
ForStandaloneSetup:StoptheHPECloudServiceAutomationservice.
Navigateto\jboss-as\standalone\configuration.
Openthestandalone.
xmlfileforediting.
Findthe"dataSource"tagusedforHPECSAdatabaseconfiguration.
Addthefollowingafterthelinethatendswithselect1falseStarttheHPECloudServiceAutomationservice.
IfyourHPECSAinstanceusestheOracledatabase,usetheSQLquery"select1fromDUAL"insteadof"select1"intheabovevalidationconnectionsqltag.
ForClusterSetup:MakesuretheHPECSAserviceisstopped.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany20Navigateto\jboss-as\domain\configuration.
Openthedomain.
xmlfileforediting.
Findthe"dataSource"tagusedforHPECSAdatabaseconfiguration.
Addthefollowingafterthelinethatendswithselect1falseIfyourHPECSAinstanceusestheOracledatabase,usetheSQLquery"select1fromDUAL"insteadof"select1"intheabovevalidationconnectionsqltag.
StarttheHPECSAServiceinclustermode.
ErroroccurswhenpublishingatopologydesignProblem:Atopologydesigniscreatedandsavedwithouterror,butan"unabletofindthetargetresource"erroroccurswhenanattemptismadetopublishitSymptomsAn"unabletofindthetargetresource"erroroccurswhenanattemptismadetopublishagiventopologydesign.
PrimarysoftwarecomponentHPEOOFailuremessageExamplefailuremessagesforsituationsasstated:-DesignConsistingofAWSNetworkComponentTopologytoExecutionPlanconversionfailed-UnabletofindthetargetresourceofAmazonNetworkInterfaceTypeToAmazonServerTypeforinstanceId-DesignConsistingofAWSVolumeComponentTopologytoExecutionPlanconversionfailed-UnabletofindthetargetresourceofAmazonVolumeTypeToAmazonServerTypeforinstanceIdProbablecauseSomecomponenttypesaredefinedwithinputpropertiesthatmustbeobtainedviaoutputpropertiesofcertainothercomponenttypes.
Ifsuchcomponenttypesareusedinatopologydesignwithoutthepropercompanioncomponenttypethatisthesourceoftherequiredinputproperty,orifaproperrelationisnotdefinedbetweenthecomponents,thepublishoperationwillfail.
SolutionEnsurethatcomponentsthatrequireinputfromcertainothercomponenttypesareproperlypairedinthetopologydesign,andthatarelationshipisdefinedbetweenthem.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany21ErrorupdatingsequentialservicedesignProblem:AnerroroccurswhileupdatinganupgradedsequentialservicedesignSymptomsAgenericerroroccurswhilesavinganupgradedsequentialservicedesignthathasmultiplepropertiesfromasingleoptiontargetboundtothesameservicecomponent.
PrimarysoftwarecomponentServiceDesignFailuremessageErrorupdatingservicedesignProbablecauseMultiplepropertiesfromasingleoptionaretargetboundtothesameservicecomponent.
SolutionEnsurethattheservicedesigndoesnothaveoptionssuchasmultiplepropertiesfromanysingleoptionbeingtargetboundtothesamepropertyonaservicecomponent.
HPECSARESTAPI-CannotcreatepropertynamesProblem:CannotcreatepropertynamesusingtheRESTAPISymptomsHPECSARESTAPIcannotcreatepropertynames.
PrimarysoftwarecomponentHPECSARESTAPIFailuremessageObjectcannotbefound.
ProbablecauseThepropertynameusesspecialcharacters.
SolutionIfpropertynames,suchasURLs,usespecialcharacters,thespecialcharactersmustbeencoded.
OOflowsarenotexecutingwhenname,description,orserviceenddatesaremodifiedProblem:OOflowsattachedduringthemodifyingphasearenotexecutingwhenname,description,orserviceenddatesaremodifiedSymptomsOOflowsattachedduringthemodifyingphaseofasubscriptionarenotexecutingwhenname,description,orserviceenddatearemodified.
PrimarysoftwarecomponentCSAservicesubscriptionFailuremessageNone2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany22ProbablecauseModifyingthepropertiesofthesubscriptiondoesnotinvokeanymodificationsubscriptionactions.
Theonlyresourceofferingsthatareprocessedduringthemodifyingstatearethoseassociatedwithservicecomponentsthatareprocessedduringthemodifyingstate.
SolutionToensurethatthedesiredservicecomponentsareprocessedduringthemodifyingstate,settheseservicecomponentstohaveasubscriberoptionpropertythatgetsitsvaluedirectlyfromatargetbindingorhaveapropertymappingthatgetsitsvalueindirectlyfromsuchatargetbinding.
Theonlyresourceofferingsthatareprocessedduringthemodifyingstatearethoseassociatedwithservicecomponentsthatareprocessedduringthemodifyingstate.
SubscriptionsstoppedgettingprocessedbyCSAbackgroundservicesafternetworkordatabasefailureProblem:SubscriptionsstoppedgettingprocessedbyCSAbackgroundservicesafternetworkordatabasefailureSymptomsIntheeventofnetworkfailureCSAbackgroundservicesstopsprocessingnewsubscriptions.
CSAlogswillreportnetworkordatabaseconnectionfailure.
PrimarysoftwarecomponentCSAbackgroundservicesFailuremessageErrorstacktracelike"exception:net.
sourceforge.
jtds.
jdbc.
JtdsConnection@45b58627:java.
sql.
SQLException:I/OError:ConnectionresetintheCSAlogs.
bypeer:socketwriteerror"ProbablecauseIntheeventofnetworkfailuresometimeJDBCdrivergetstuckindefinitelyindatabaseoperation.
TheprobablecauseistheabsenceofsockettimeoutconfigurationinCSAjdbcconnectionurl.
BydefaultCSADBconnectionurldoesn'tsetanyexplicitSocketTimeoutpropertiesforJDBC.
(Defaultvalueiszero,whichmeanswaittimeisinfinity.
)SockettimeoutvalueforJDBCdriverisnecessarywhenthedbconnectionisterminatedabruptlyoranetworkfailurehasoccurred.
DuetothisreasonCSAbackgroundservicesgetblockedindefinitely.
SolutionInordertounblockthebackgroundservices,thedboperationneedstobeterminated.
Inthatsituationitwouldbeterminatedautomaticallyonlyifatimeoutisconfiguredforthesocket.
Sockettimeoutcanbe2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany23configuredviaJDBCdriver.
Topreventtheinfinitewaitingsituationwhenthereisanetworkerrorandshortenthefailuretime,setthesockettimeoutin/jboss-as/standalone/configuration/standalone.
xmlforbothcsaDSandidmDSconnection-urlasbelowDBTypeconnectTimeoutDefaultUnitConnectionURLOracleoracle.
net.
CONNECT_TIMEOUT0millisecondNeedstosetaspropertyExample:jdbc:oracle:th:1521/csa.
cdl.
localoracleDriver.
.
.
.
oracle.
jdbc.
ReadTimeout0millisecondMSSQLloginTimeout0secondNeedstospecifyinthejdbcconnectionurl.
Example:jdbc:jtds:sqlserver://:1433/csa;ssl=reqsocketTimeout0second2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany24PostgresqlconnectTimeout0secondNeedstosetaspropertyExample:jdbc:postgresql://:5431/csadbpgsqlDriver.
.
.
.
3003003socketTimeout0secondMySQLconnectTimeout0millisecondNeedstospecifyinthejdbcconnectionurl.
Example:jdbc:mysql://:3306/csadbconsocketTimeout0millisecondNote:Hereintheexamplesockettimeisconfigured5mins.
Pleasedeterminesockettimeoutvaluebasedonyourenvironment.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany25UserauthorizationfailsifbaseDNofanorganizationismodifiedduringusersessionProblem:UserauthorizationfailsifthebaseDNofanorganizationismodifiedduringusersessionSymptomsIftheadminusermodifiesthebaseDNintheLDAPsettingsofanorganizationwhileauserisloggedin,theuserauthorizationfailsandnavigationisdisabled.
PrimarysoftwarecomponentMarketplacePortal/CSAManagementConsoleFailuremessageAuthorizationexceptionsProbablecauseAuserisloggedintoanorganizationwhentheadminuserchangesthebaseDNintheLDAPsettingsofthatorganization.
SolutionOncetheusercacheisclearedaftertheconfiguredtimeoutthatissetinthecsa.
propertiesfile,theusercanloginagainandtheusergroupswillberefreshed.
Vcenter_ADM_SIS_UCMDB_320servicesubscriptiongoesintoPausestateafterHPEOOflowsaresuccessfulProblem:TheVcenter_ADM_SIS_UCMDB_320servicesubscriptiongoesintothePausestateinHPECSAevenafteralltheHPEOperationsOrchestration(HPOO)flowsaresuccessfulandthereturncodefromHPEOOindicatesasuccess.
SymptomsTheVcenter_ADM_SIS_UCMDB_320servicesubscriptiongoesintothePausestateinHPECSAevenafteralltheHPEOperationsOrchestration(HPEOO)flowsaresuccessfulandthereturncodefromHPEOOindicatesasuccess.
PrimarysoftwarecomponentHPECSA,HPEOOFailuremessageNone.
ProbablecauseTheHPECSAtimeoutthatissettowaitfortheHPEOOflowactiontocompleteisshorterthantheactualtimetakenbytheactiontocompletethedeploymentoftheapplicationusingHPEADM.
SolutionIncreasethedefaulttimeoutvaluefortheDeployApplicationactionintheSA_ADM_3.
20ResourceOffering.
Windowscommand-linecommandsdonotrunProblem:Windowscommand-linecommandsdonotrun2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany26SymptomsScriptsorcommandstypedintotheWindowscommandpromptfail.
PrimarysoftwarecomponentWindowscommandpromptFailuremessageinternalorexternalcommand,operableprogramorbatchfile.
Forexample,'C:\Program'isnotrecognizedasaninternalorexternalcommand,operableprogramorbatchfile.
ProbablecauseIfavariableisusedinthecommand,thevariablemightcontainaspaceinthedirectorypathname.
SolutionIfacommandusesavariable,enclosethecommandinquotationmarks.
Forexample,"%CSA_HOME%\jre\bin\java"-jarprocess-defn_tool.
jar-ddb.
properties-iHPOOInfoInput.
xmlor"%ICONCLUDE_HOME%\jre1.
6\bin\java"-jarCSA-3_10-ContentInstaller.
jar-centralPasswordmypasswordCloudServiceManagementConsoleAJBossserviceerrormessageappearsinserver.
logduringCSAservicestartupProblem:AJBossserviceerrormessageappearsinserver.
logwhenCSAserviceisstartingupSymptomsDuringCSAservicestartupaJBossserviceerrormessageappearsinserver.
log.
PrimarysoftwarecomponentCloudServiceManagementConsoleFailuremessageJBAS014775:Newmissing/unsatisfieddependencies:servicejboss.
binding.
http(missing)dependents:[servicejboss.
web.
connector.
http]ERROR[org.
jboss.
as](ControllerBootThread)JBAS015875:JBossAS7.
1.
3.
Final"Arges"started(witherrors)in98633ms-Started647of733services(1servicesfailedormissingdependencies,83servicesarepassiveoron-demand)ProbablecauseHTTPsocketbindingisdisabledinstandalone.
xml.
ButHTTPtoHTTPSredirectionconfigurationstillexistsinstandalone.
xml2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany27SolutionThisisaharmlesserrormessage.
Thereisnofunctionalimpactduetothiserror.
CannotdeleteaproviderassociatedwithfailedsubscriptionsProblem:Cannotdeleteaproviderassociatedwithfailedsubscriptions.
SymptomsDuringservicesubscription,aresourceproviderassociatedwitharesourceofferingorresourceenvironmentmightbeboundtoaservicecomponentofaserviceinstance.
Oncearesourceproviderisbound,itcannotbedeletedfromHPECSA.
PrimarysoftwarecomponentHPECloudServiceManagementConsoleProbablecauseThisisbydesign.
Removingaboundresourceproviderleavestheserviceinstanceinaninconsistentstate.
SolutionIfyouaredeletingaresourceproviderbecauseofatypographicalerrorwhileconfiguringtheServiceAccessPointinformation(suchastheURL,username,orpassword),usetheeditbuttontomodifytheresourceproviderinformationintheHPECloudServiceManagementConsole.
CSA4.
7-CannotviewRussiancurrencysymbolProblem:CannotviewRussiancurrencysymbol.
SymptomsCannotviewRussiancurrencysymbol.
PrimarysoftwarecomponentSMCuserinterface,MPPuserinterface.
FailuremessageNofailuremessage.
InsteadofseeingthecurrencysymbolintheSMCorMPP,anemptyboxisdisplayed.
ProbablecauseUserdoesnothaveUnicode7fontinstalled.
SolutionOnWindows,Unicode7maybeinstalledbyfollowingalinkinthefollowingMicrosoftKBArticle().
https://support.
microsoft.
com/en-us/kb/2970228HerearequicklinkstotheWindowsUpdates:x86:https://www.
microsoft.
com/en-us/download/details.
aspxid=44057x64:https://www.
microsoft.
com/en-us/download/details.
aspxid=440522011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany28Background:http://en.
wikipedia.
org/wiki/Russian_rubleCSA4.
7-ChromereloadsSWFoneverynavigationtoapagethatusesFlashPlayerProblem:ChromereloadsSWFoneverynavigationtoapagethatusesFlashPlayer.
SymptomsWhenaccessingtheCloudServiceManagementConsoleinChrome,areasthatinvolveaSWFfile(theOrganizationsarea)reloadoneveryusernavigationtothearea.
PrimarysoftwarecomponentCloudServiceManagementConsoleFailuremessageN/AProbablecauseChromewillreloadanSWFfromanHTTPSwebsiteiftheSSLcertificateconfiguredforthatsiteisnottrustedbythebrowser.
SolutionConfigureaCA-signedcertificateforusewithHPECSA,asdescribedintheHPECloudService.
AutomationConfigurationGuideCSA4.
7-CommunicationerrorinFirefoxwhenUsesystemproxysettingsisconfiguredProblem:CommunicationerrorinFirefoxwhen'Usesystemproxysettings'isconfigured.
SymptomsAcommunicationerrorisreceivedinFirefoximmediatelyafteryoulogintotheCloudServiceManagementConsole.
PrimarysoftwarecomponentCloudServiceManagementConsoleFailuremessageCommunicationerrorProbablecauseIncertainnetworkenvironments,FirefoxisunabletocommunicatewiththeCloudServiceAutomationservicewhenUsesystemproxysettingsisconfigured.
SolutionConfigureFirefoxnetworksettingstouseamethodotherthanUsesystemproxysettings.
Forexample,configureFirefoxtouseeitheramanualorautomaticproxyconfiguration.
InFirefox47,thesesettingsareconfiguredinOptions/Advanced/Network/Settings.
CSA4.
7ImportoftopologydesignsdoesnotautomaticallyaddmissingcomponentrelationshipdefinitionsProblem:Importoftopologydesignsdoesnotautomaticallyaddmissingcomponentrelationshipdefinitions.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany291.
2.
SymptomsImportofatopologydesignfailswithanerror.
Informationinthedetailedreportindicatesaneededrelationismissing.
PrimarysoftwarecomponentCloudServiceManagementConsoleFailuremessageAfterclickingViewDetailedReport,you'llseeeitherrelation.
_-MissinginrepositorycomponenttypeORrelation.
_-Existdifferent(reviewneeded)ProbablecauseThedefinitionofthetopologycomponentonthesysteminwhichtheimportisoccurringlacksrelationshipdefinitionsthatareneededbythedesignbeingimported.
SolutionThemissingrelationshipsmustfirstbeaddedtothecomponentintheComponentsareapriortoperformingimport.
Alternatively,theassociatedcomponentmaybedeleted(ifnototherwiseusedontheHPECSAsystem)andtheimportwillre-createthecomponent,withtheneededrelationships,whenthedesignisimported.
Toaddthemissingrelationship(s),followthesesteps:ByclickingViewDetailedReport,eitherafteraPreviewoperationoraftertheactualImport,thedetailsofanymissingormisconfiguredrelationshipswillbedisplayed.
Ifthemissingrelationshipwasarequiredrelationship,amessageofthefollowingformwillbedisplayed:relation.
_-MissinginrepositorycomponenttypeIfthemissingrelationshipwasnotarequiredrelationship,amessageofthefollowingformwillbedisplayed:relation.
_-Existdifferent(reviewneeded)Thesemessageswillbedisplayedinthecontextofaparticulartopologycomponentthatismissingtheneededrelationship.
Toallowthedesignimporttosucceed,navigatetotheDesigns/Topology/ComponentsareaoftheCloudServiceManagementConsole,selecttherelevantcomponentwiththespecified,andcreatetheneededrelationship,usingtheprecisevaluethatwasspecifiedinthedetailedreport.
Thedesigncanthenbeimportednormally.
CSA4.
7-InternetExplorerESCinterfereswithManagementConsoleProblem:InternetExplorerESCinterfereswithManagementConsole.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany30SymptomsWhenviewingtheCloudServiceManagementConsoleinInternetExploreronasysteminwhichIEEnhancedSecurityConfigurationisenabled,theManagementConsolemaynotdisplayproperly.
YoumaybepresentedwithablankscreenwhenaccessingtheManagementConsole.
PrimarysoftwarecomponentCloudServiceManagementConsoleFailuremessageN/AProbablecauseIEEnhancedSecurityConfigurationinterfereswithproperdisplayoftheCloudServiceManagementConsole.
SolutionToaccesstheCloudServiceManagementConsoleusingIEonasysteminwhichIEEnhancedSecurityConfigurationisenabled,selectfromoneofthefollowingoptions:Option1:AddHPECSAasaTrustedsite(inIE,selectInternetOptions/Security/Trustedsites/Sites,andaddhttps://).
Option2:AddHPECSAasasiteintheLocalintranetzone(inIE,selectInternetOptions/Security/Localintranet/Sites/Advanced,andaddhttps://).
Option3:DisableIEESC(inServerManageronWindows,disableIEESC).
Errorwhilelistingpropertiesin'Designer'tabProblem:Anerroroccurswhenlistingpropertiesin'Designer'tab.
SymptomsAnerroroccurswhilelistingcomponentpropertiesin'Designer'tab.
FailuremessageUnexpectederrorwhilelistingproperties:nullProbablecauseThiserroroccurswhenthecomponentisdependentonapropertyoftheproviderwhichisnotcreated.
SolutionVerifywhetherthecomponenthasanypropertyattachedtotheprovider,andwhethertheprovideriscreated.
Ifnot,createtheprovider.
ExecutiveScorecardintegrationdoesnotworkproperlyfortheShowbackReportProblem:ExecutiveScorecardintegrationdoesnotworkproperlyfortheShowbackReport2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany311.
2.
3.
SymptomsTheShowbackReport,accessibleviatheCloudAnalyticstileoftheCloudServiceManagementConsole,doesnotdisplayproperly.
PrimarysoftwarecomponentHPECloudServiceManagementConsole,ExecutiveScorecardFailuremessagePagewasnotfound.
ProbablecauseCAPfilesneedtobeimportedintoExecutiveScorecard.
SolutionLogintoHPELiveNetwork(HPLN)andconnectto.
https://hpln.
hpe.
com/contentoffering/executive-scorecard-cap-content-acceleration-packClickthebuttontodownloadthe"CSACAP".
zipfile.
DownloadUploadtheCAPfilestotheExecutiveScorecardapplication.
Fordetails,seetheprocedureentitled"UploadaCAPtotheExecutiveScorecardapplication"intheGuidetoXSContentAccelerationforExecutiveScorecard.
PacksFailuretoaddLDAPusertoanamedapproverpolicyProblem:Afterafailedattempttoaddaninvalidapprover,thenextattempttoaddavalidapproverwillfail,butthesecondattemptwillsucceed.
SymptomsWhenattemptingtoaddanLDAPuserwhodoesnothaveaccesstoanorganizationtoaNAMEDAPPROVERPOLICY,theuserwillreceivethemessage"ErrorAddingUser.
Personnotassignedanyrolesforthisorganization.
"Thenextattempttoaddavalidapproverwhodoeshaveorganizationaccesswillfailwiththemessage"UserdoesnothavethepermissionORGANIZATION_READtoperformtheoperation;"however,thesecondattempttoaddavalidapproverissuccessful.
PrimarysoftwarecomponentApprovalPoliciesFailuremessageAfterthefirstattempt(userdoesnothaveaccesstoanorganization)-"ErrorAddingUser.
Personnotassignedanyrolesforthisorganization.
"Afternextattempt(userisavalidapproverwhohasorganizationaccess)-"UserdoesnothavethepermissionORGANIZATION_READtoperformtheoperation.
"ProbablecauseUserdoesnothavethepermissionORGANIZATION_READtoperformtheoperation.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany321.
2.
3.
SolutionAfterthefirstattempttoaddavalidapprover,addthevalidLDAPusertotheNamedApproverpolicyagainwithoutexitingthepop-upUI.
NodashboardpagesdisplaywhentilesundertheCloudAnalyticstileareclickedProblem:NodashboardpagesopenwhenthetilesundertheResourceAnalytics,ServiceAnalytics,orShowbackReporttilesundertheCloudAnalyticstileareclicked.
SymptomsWhentheResourceAnalytics,ServiceAnalytics,orShowbackReporttilesthatareundertheCloudAnalyticstileareclicked,therelevantembeddeddashboardpagemaynotdisplay,andanerrormightappearindicatingthepagecouldnotbeloaded.
PrimarysoftwarecomponentHPECloudServiceManagementConsoleFailuremessagePossiblemessageindicatingthattherelevantpagecouldnotbeloaded.
ProbablecauseTheCloudAnalyticsdashboardpagesareprovidedbyHPEITExecutiveScorecardandareembeddedinHTMLiframes(inlineframes)communicatingoverHTTPSintheHPECSAinterface.
IframeintegrationoverHTTPSrequiresthatthesitesbeingconnectedmustusetrustedcertificates.
SolutionFollowthesesteps:LocatetheURLsinthedashboardconfigurationfilefortheResourceAnalytics,ServiceAnalytics,andShowbackReport.
Thedashboardconfigurationfile"config.
json"isinthe\jboss-as\standalone\deployments\csa.
war\dashboard\directory.
OpeneachoftheURLsinthebrowserinuse,exporttheircertificates,addthecertificatestotheWindowstrustedrootCA,andthenclosethebrowser.
Reopenthebrowserandclickonthetiles.
Theembeddeddashboardpagesshouldnowappear.
TryingtoaddavalidapproverfailswitherrormessageProblem:Tryingtoaddavalidapproverafterafailedattempttoaddaninvalidapproverwhodoesnothaveaccesstotheorganizationfailswithanerrormessage.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany331.
2.
SymptomsWhentryingtoaddavalidapproverafterafailedattempttoaddaninvalidapprover,thefollowingmessagedisplays:UserdoesnothavethepermissionORGANIZATION_READtoperformtheoperation.
Afterclicking,anattemptismadetoaddOKthesamevalidusertothepolicyagainwithoutexitingthepopupUI,andtheaddoperationissuccessful.
PrimarysoftwarecomponentCloudServiceManagementConsoleFailuremessageUserdoesnothavethepermissionORGANIZATION_READtoperformtheoperation.
SolutionClickwhenthemessage"UserdoesnothavethepermissionORGANIZATION_READtoperformtheOKoperation"displays.
Thenaddthesameusertothepolicyagain.
TheuserissuccessfullyaddedinthesecondattemptwithoutexitingthepopupUI.
UnabletologintotheCloudServiceManagementConsoleafterinstallationwhenSingleSign-onIsConfiguredProblem:UnabletologintotheCloudServiceManagementConsoleafterinstallationwhenSingleSign-onIsConfigured.
SymptomsTheuserisunabletologintoCloudServiceManagementConsole.
PrimarysoftwarecomponentHPECloudServiceManagementConsoleFailuremessageNomessageisdisplayedtotheuserattemptingtologin,buttheycannotsuccessfullyloginandarecontinuallytakenbacktotheloginscreen.
Inthecsa.
logfile,anerrormessagewillbeloggedcontainingthetext"setSSOTokencannotbeperformed,configuredcreationDomainsdoesnotcontainreceivedrequestdomain.
"ProbablecauseThedomainforSingleSign-onisnotproperlyspecified.
SolutionIfyouinstallHPECSAonasystemwithafullyqualifieddomainnameoftheformat,andifname.
a.
b.
comyouenableSingleSign-onduringinstallation,youmustspecifyadomainnameofontheinstalla.
b.
comscreenwherethedomainnameisrequested.
Ifyouspecify,youwillbeunabletologintotheCloudServiceManagementConsoleaftertheb.
cominstallation.
TheHPESingleSign-onfunctionalityrequiresadomainnameoftobespecifiedina.
b.
comthisscenario.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany34IfyouhavealreadyinstalledHPECSA,youcanedittheCSA_HOME/jboss-as/standalone/deployments/csa.
war/WEB-INF/hpssoConfiguration.
xmlfiletosetthedomainpropertycorrectly,andthenrestarttheCSAservice.
VariousproblemswhenloggingintotheCloudServiceManagementConsoleinmultiplebrowsertabsProblem:VariousproblemscanoccurwhenauserlogsinwithdifferentusercredentialstotheCloudServiceManagementConsoleinmultiplebrowsertabs.
SymptomsIfyouloginasdifferentHPECSAusersinmultipletabs,thelastuserloggedindeterminestheaccessrightsofallcurrentlyopenbrowsertabs.
Thiscanresultinerrormessagesbeingdisplayedwhenauserattemptstoperformanactionthatthelastloggedinuserdoesnothaverightstoperform.
PrimarysoftwarecomponentCloudServiceManagementConsoleProbablecauseImproperhandlingofmultipletabs.
SolutionUseonlyonebrowsertabatatimetologintotheCloudServiceManagementConsole.
Ifmultipletabsareused,ensurethatthesameuserisloggedintoeachtab.
Toswitchwhichuserisloggedin,firstlogoutandthenlogbackinasthedifferentuser.
WebBrowserRemembersPasswordCredentialsProblem:InternetExplorer,Chrome,andFirefoxoffertheabilitytorememberlogincredentialstotheCloudServiceManagementConsole.
SymptomsWhenloggingintotheCloudServiceManagementConsole,yourbrowsermaypromptyoutosavethelogincredentials.
YoumaybepromptedtosavecredentialsinotherCloudServiceManagementConsolewebformsaswell.
PrimarysoftwarecomponentCloudServiceManagementConsoleProbablecauseSomemajorbrowsershavebeendesignedtoignoretheautocomplete=offattributeinwebforms,offeringuserstheabilitytosavepasswordsevenwhenwebdeveloperswanttoexplicitlyprohibitthatability.
SolutionIfyoudonotwanttohaveyourlogincredentialssavedbythebrowser,indicatewhenpromptedthatyoudonotwishtohaveyourloginorpasswordinformationsaved(orremembered).
Youcanofteninstructthebrowsertonottopromptyouinthefutureforthewebsite.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany35Itisoftenalsopossibletoconfigureagivenbrowsertonotpromptyoutorememberpasswordsatall.
ThiscanoftenbeconfiguredeitherinthebrowseritselforviacorporateITpolicy.
Refertoyourbrowserdocumentationorcontactyoursystemadministratorformoredetails.
LocalizationNon-EnglishcharactersarenotbeingproperlystoredbyOracleProblem:Non-EnglishcharactersarecorruptafterbeingstoredinOracle.
SymptomsNon-EnglishcharactersarenotcorrectafterbeingstoredintheOracledatabase.
PrimarysoftwarecomponentOracledatabaseProbablecauseOracledatabaselocalizationparameterswerenotsetbeforeinstallingHPECSA.
SolutionTosupportlocalization,theOracledatabasemustbeconfiguredtosupportnon-Englishcharacters.
ThisconfigurationmustbecompletedbeforeHPECloudServiceAutomationisinstalled.
Ifthenecessaryparametersarenotsettotherequiredvalues,andyouhavealreadyinstalledandstartedusingHPECSA,youmustcreateanotherdatabaseconfiguredforlocalizationandthenmigratethedatatothenewdatabaseinstancethatwillsupportnon-Englishcharacters.
Seethe"ConfigureOracleforLocalization"sectionofthe.
HPECloudServiceAutomationInstallationGuideProvidertoolcanfailtosavekeystoneconfigurationProblem:Tracinglevelsfortheprovider-toolallowskeystoneconfigurationerrorstohappensilently.
SymptomsWhenyoucreateanewproviderwiththeprovidertoolthefollowingmessagesaredisplayed:LoadingApplicationContextFinishedLoadingApplicationContextToolAction:createCreatingresourceprovider(s)Createdprovider''.
Finishedrunningtheprovidertool.
.
.
.
DependingontheSSLconfiguration,theidm-serviceconfiguration,orthedatabasesettingsbeingincorrect,itispossiblethattheproviderwasnotcreatedsuccessfully.
Currently,theprovider-tool.
logasconfiguredthroughlog4j2.
xmldoesnotoutputtheerrormessagestoalertiferrorsoccurwithidmkeystoneconfiguration.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany36Primarysoftwarecomponentprovider-tool.
jarFailuremessageNoneProbablecauseloggingdoesnotoutputerrorsappropriatelySolutionAftercreatingaproviderviatheprovider-tool,verifythatthe""propertyhaskeystoneConfigurationIDbeensettoavaluebyqueryingtheprovider.
Forexample,java-jarprovider-tool.
jar-a.
read-tOPENSTACKIfthepropertyisnotpresentinthe"provider_out.
xml",1)UsetheUItodeleteandrecreatetheprovideror2)DeletetheproviderthroughtheUIorprovidertool,andthenturnuptheloggingfortheprovider-toolbeforerecreatingtheprovider.
Thefollowingisasamplelog4j2.
xmlfilewhichcanbeusedtoenableloggingfortheprovidertool:2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany37Whenyouruntheprovider-toolspecify:java-Dlog4j.
configurationFile=log4j2.
xml-jarprovider-tool.
jar-acreate-pnewprovider.
xmlAnyexceptionsduringconfigurationshouldbevisibleontheconsole.
Upgrade2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany38Iconsforsomeservicedesignsaremissingafterupgradingto4.
8Problem:Iconsforsomeservicedesignsaremissingafterupgradingto4.
8SymptomsServicedesignsthatusetheiconwithname'Service_Design.
png'willnotdisplaytheicon.
Theseiconsareusedbythefollowingservicedesignsthatareavailableout-of-the-boxwithCSA.
AmazonEC2ComputeinVPCAmazonEC2ComputeinELBProvisionVLANusingNetworkAutomationSAAuditComplianceonVcenterComputeSAPatchingComplianceonVcenterComputePrimarysoftwarecomponentCSADesignerinProviderPortalFailuremessageFilenotfoundProbablecauseTheiconisrenamedto'service_design.
png'SolutionTheimageService_Design.
pngisrenamedtoservice_design.
pngduetowhichtheimageloadingfailsfordesignsthatusedtheoldername.
Identifyalldesignsthatusetheoldername,andeditthemtore-selectthesameimage.
Re-publishthedesignsaftersavingthem.
In4.
7upgradesetup,theProviderorganizationloginwithLDAPdoesnotworkwhenSAMLisenabledProblem:In4.
7upgradesetup,theProviderorganizationloginwithLDAPdoesnotworkwhenSAMLisenabledSymptomsIn4.
7upgradesetup,theProviderorganizationloginwithLDAPdoesnotworkwhenSAMLisenabled.
PrimarysoftwarecomponentHPECloudServiceManagementConsoleFailuremessageLogintoProviderorganizationwillfailProbablecauseWhenSAMLisconfigured,LDAPrepresentationwithaboluteDNisexpectedforsuccessfulloginbut,relativeDNisavailableinupgradesetup.
Solution:UpdatetheexistingDNinaccesscontrolofproviderorganization.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany39SAMLconfigurationislostafterupgradefromCSA4.
7toCSA4.
8Problem:SAMLconfigurationislostafterupgradetoCSA4.
8SymptomsSAMLconfigurationislostafterupgradefromCSA4.
7toCSA4.
8PrimarysoftwarecomponentCSAUpgradeInstallerFailuremessageAllSAMLconfigurationswillbelostafterupgrade.
ProbablecauseAllSAMLconfigurationchangesneedtobehandledinCSAupgradeinstaller.
SolutionIfSAMLisconfiguredinCSA4.
7andyouhaveupgradedtoCSA4.
8,youneedtoconfigureSAMLagainfromscratchbyreferringtotheSAMLconfigurationguide.
Unabletoimportadesignfromanupgraded4.
8instancetoafresh4.
8instancethatcontainsVCENTER_SERVERcomponentProblem:Unabletoimportadesignfromanupgraded4.
8instancetoafresh4.
8instancethatcontainsVCENTER_SERVERcomponentSymptomsImportfailswithanerrormessagethatVCENTER_SERVERcomponentisnotfoundintheCSAinstance.
PrimarysoftwarecomponentCSADesignerinProviderPortalFailuremessageErrorimportingservicedesignarchive.
ServiceComponentType'VCENTER_SERVER'doesnotexistinthesystemProbablecausevCenterPaletteisnotavailableinCSA4.
8SolutionExportthevCenterPaletteanditsassociatedOOcontentfromtheupgradedCSA4.
8instanceandimportintothefreshCSA4.
8instance.
ThenimporttheservicedesignintothefreshCSA4.
8instance.
IfImport-PreviewdisplaystheerrormessageUnabletofindaconstraintbetween"ServerGroup"and"vCenterServer"orsimilar,thenignoretheerrormessageandimportthedesign.
UpgradefailsfromearliersupportedversionsofCSAto4.
8Problem:CSAupgradefailsfromearlierversionsto4.
82011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany40SymptomsUpgradefailswhenCSAupgradedfromearlierversionsofCSA4.
6or4.
7to4.
8PrimarysoftwarecomponentCSAUpgradeInstallerFailuremessageCausedby:java.
lang.
RuntimeException:org.
springframework.
beans.
factory.
BeanCreationException:Errorcreatingbeanwithname'seededDataMigrator'definedinServletContextresourceProbablecauseForMicrosoftSQLServer,snapshotisolationisnotIdMdatabasebeforeupgradeto4.
8enabledforSolutionForMicrosoftSQLServer,itismandatorytoenablethesnapshotisolationforIdentitymanagementdatabasewhichcanbeachievedthroughfollowingdatabasestatements:ALTERDATABASEidmdbNameSETALLOW_SNAPSHOT_ISOLATIONON;ALTERDATABASEidmdbNameSETREAD_COMMITTED_SNAPSHOTON;"ResubmitModify"doesnotre-applythevaluesfromcomponent.
Problem:Modifysubscriptionfailsasoneofthemodifyactionsfailand'ResubmitModify'doesn'tre-applythevaluesordoesn'trunagain.
Thedetailstepstoseethisscenarioisasbelow-Createadesign/offeringinwhichtheactiononmodifyforacomponentalwaysfails.
Initiateamodifyactiononsubscription.
Theactionfailsandthesubscriptionnowhas"ResubmitModify".
Makechangestothevaluesoftheaffectedcomponent.
"ResubmitModify"doesnotre-applythevaluesfromcomponent.
Solution:Resubmitmodificationdoespushthevaluesifitseesthecomponentpropertyhaschanged.
Inthefirstmodification,thepropertiesarepushedandtheactionfailsafterthat.
Whenaresubmitmodifyissubmitted,theoldpropertiesthatwaspushedwhenitfailedisnotchangedandsotheresubmitmodifydoesn'tcomeintoaffect.
Whenthishappens,onehastobringbackthepropertyvaluesoftheandwhenmodificationisresubmitted,thevaluesgetpushedagaincomponentbeforethemodificationonthecomponent.
ProblemswithrunningDBPurgeTool,CodarCLI,HealthToolandProviderTooliftheyhavelegacymodeofencryptedpasswords.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany41Problem:SomeofthetoolswillfailtorunforthefirsttimeinCSA4.
92freshorupgradesetupduetooldlegacymodeofpasswords.
SymptomsDBPurgeTool,CodarCLI,HealthToolandProviderTool'swillfailtorunwithauthenticationerrorsduetowrongencryptedpasswords.
PrimarysoftwarecomponentCLIToolsFailuremessageAuthenticationerrorProbablecauseconfig.
propertiesofDBPurgeTool,CodarCLI,HealthToolandProviderTool'swerenotupdatedwithStrongencryptedpasswordsduringfreshorupgradetimeduetothepresenceofescapecharacterinearlierlegacypassword.
PasswordMigrationToolfailstore-encryptlegacypasswordstostrongpasswordsduetothepresenceofescapecharacterleadingtoauthenticationfailureswhentoolsareruninclimode.
SolutionRecommendedtochangepasswordstoplaintextinthetoolspropertyfilebeforerunningthetoolfortheveryfirsttimefor4.
92.
Oncerunthefirsttimethepasswordsprovidedinplaintextwillbere-encryptedbythetoolautomaticallybyusingthenewencryptionkeyandpassphraseprofile.
PasswordMigrationToolandIdmInstallerToolAuthenticationfailurewhilerunningPasswordMigrationTool(PMT)viacmdpromptProblem:AuthenticationfailurewhilerunningPasswordMigrationTool(PMT)viacmdpromptSymptomsPMTtoolfailstorunwithAuthenticationfailure.
PrimarysoftwarecomponentTools-PasswordMigrationToolFailuremessageERROR:Theusernameorpasswordprovidedisnotcorrect.
Pleaseprovideavalidusernameand/orpassword.
2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany421.
2.
3.
4.
ProbablecausePMTtoolconfig.
propertyfile(/CSA\Tools\PasswordMigrationTool/configfilehavingoldlegacyencryptedpasswords.
PMTtoolconfig.
propertyfilehavingwrongplaintextsorstrongencryptedpasswords,setagainstsecurityAdminPassword,securityIdmTransportUserPasswordorsecurityTransportPassword.
CSAservicemightbedown.
IncaseofHAmode,PMTtool,config.
propertyfile,csa.
UrlandidmConfig.
Urlpointstolocalurlandnotloadbalancerurl.
SolutionIncaseofstandalonemode,pleasedothefollowing:a.
CheckifCSAserviceisupandrunning.
Ifnot,pleasestarttheserviceandensurethattheauthenticationisworkingfine.
b.
CheckifsecurityAdminPassword,securityIdmTransportUserPasswordorsecurityTransportPasswordarehavingcorrectpasswords.
Passwordscanbementionedinplaintextformatorinstrongencryptedmode(encryptedusing4.
92CSAPasswordUtiltool).
c.
Checkifcsa.
UrlandidmConfig.
UrlarepointingtocorrectCSAurlalongwithportnumber.
Note:ThisshouldbeFQDNname.
Example:csa.
Url=https://shiwinsql-csa2.
csacloud.
local:8444idmConfig.
Url=https://shiwinsql-csa2.
csacloud.
local:8444IncaseofHAmode,pleasedothefollowing:a.
CheckifCSAserviceisupandrunningvialoadbalancerURL.
Ifnot,pleasestarttheserviceandensureauthenticationisworkingfine.
b.
CheckifsecurityAdminPassword,securityIdmTransportUserPasswordorsecurityTransportPasswordarehavingcorrectpasswords.
Passwordscanbementionedinplaintextformatorinstrongencryptedmode(encryptedusing4.
92CSAPasswordUtiltool).
c.
Checkifcsa.
UrlandidmConfig.
UrlarepointingtoLoadBalancerCSAurlandportandnotindividualnodeFQDN.
CertificateissueduringPMTauthentication(passphrasechange)whenCSAisinHAmode(eitherApacheorF5loadbalancer)2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany43Problem:CertificateissueduringPMTauthenticationforApacheorF5loadbalancerSymptomsCertificateissuewhenyourunPMTtoolfromcmd.
forApacheorF5loadbalancesetup.
PrimarysoftwarecomponentTools-PMTFailuremessageCausedby:sun.
security.
validator.
ValidatorException:PKIXpathbuildingfailed:sun.
security.
provider.
certpath.
SunCertPathBuilderException:unabletofindvalidcertificationpathtorequestedtargetatsun.
security.
validator.
PKIXValidator.
doBuild(PKIXValidator.
)~[:]java:387atsun.
security.
validator.
PKIXValidator.
engineValidate(PKIXValid)~[:]java:292atsun.
security.
validator.
Validator.
validate(Validator.
)~[:]java:260atsun.
security.
ssl.
X509TrustManagerImpl.
validate(X509TrustMa)~[:]java:324atsun.
security.
ssl.
X509TrustManagerImpl.
checkTrusted(X509Tru)~[:]java:229atsun.
security.
ssl.
X509TrustManagerImpl.
checkServerTrusted(X)~[:]java:124atsun.
security.
ssl.
ClientHandshaker.
serverCertificate(ClientHand)~[:]java:1488.
.
.
143moreCausedby:sun.
security.
provider.
certpath.
SunCertPathBuilderException:unabletofindvalidcertificationpathtorequestedtargetatsun.
security.
provider.
certpath.
SunCertPathBuilder.
build(SunCe)~[:]java:146atsun.
security.
provider.
certpath.
SunCertPathBuilder.
engineBuild)~[:]java:131atjava.
security.
cert.
CertPathBuilder.
build(CertPathBuilder.
)~[:1.
8.
0_60]java:280atsun.
security.
validator.
PKIXValidator.
doBuild(PKIXValidator.
)~[:]java:3822011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany44atsun.
security.
validator.
PKIXValidator.
engineValidate(PKIXValid)~[:]java:292atsun.
security.
validator.
Validator.
validate(Validator.
)~[:]java:260atsun.
security.
ssl.
X509TrustManagerImpl.
validate(X509TrustMa)~[:]java:324atsun.
security.
ssl.
X509TrustManagerImpl.
checkTrusted(X509Tru)~[:]java:229atsun.
security.
ssl.
X509TrustManagerImpl.
checkServerTrusted(X)~[:]java:1242011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany45atsun.
security.
ssl.
ClientHandshaker.
serverCertificate(ClientHand)~[:]java:1488ProbablecauseF5loadbalancercertificateisnotimportedintocacertsofopenjre.
SolutionExportthecertificateofF5loadbalancer.
ImportthecertificateintocacertsofCSAopenjreusingbelowcommand:keytool-import-trustcacerts-noprompt-keystorecacerts-storepass-alias-fileCouldnotopenHibernateSessionfortransactionerrorwhilerunningPMTtoolProblem:CouldnotopenHibernateSessionfortransactionerrorwhilerunningPMTtoolSymptomsPMTtoolfailstorunwith"ERROR:CouldnotopenHibernateSessionfortransaction;nestedexceptionisorg.
hibernate.
exception.
GenericJDBCException:Couldnotopenconnection"errormessage.
PrimarysoftwarecomponentTools-PasswordMigrationToolFailuremessage"ERROR:CouldnotopenHibernateSessionfortransaction;nestedexceptionisorg.
hibernate.
exception.
GenericJDBCException:Couldnotopenconnection"errorwhilerunningPMTviacmdprompt.
ProbablecauseWrongJDBCcredentialsandconnectionparameters.
SolutionPasswordMigrationToolneedsdatabaseconnectiontore-encryptallconfidentialdatafromoldencryptionprofiletonewencryptionprofile(orwhilechangingpassphrase).
Pleaseensuretoprovidecorrectdatabaseconnectiondetailsinconfig.
propertiesfileofPMTtoolasshownbelow:jdbc.
dialect=org.
hibernate.
dialect.
PostgreSQLDialectjdbc.
driverClassName=org.
postgresql.
Driverjdbc.
databaseUrl=jdbc:postgresql://:/csadbjdbc.
username=postgres2011-2018CopyrightEntITSoftwareLLC,aMicroFocuscompany46jdbc.
password=password(passwordcanbeeitherinplaintextmodeorinencryptedmode)Note:WhilerunningPMTtoolviacmdpromptforthefirsttimeinCSA4.
92freshorupgradesetup,pleasespecifypasswordinplaintextmode.
PMTtoolre-encryptsthepasswordwithstrongmodeduringfirstrun.
Noneedtochangethispasswordinsubsequentruns.
ExistingOrganizationsarenotworkingincaseof4.
82to4.
92upgrade.
Problem:SymptomsExistingOrganizationsarenotworkingincaseof4.
82to4.
92upgrade.
Therearenoissueswithneworganizationscreatedafterupgradeto4.
92.
PrimarysoftwarecomponentOrganizationmodule.
FailuremessageFailuretologinoreditoldorganizationwhichwerecreatedpriortoupgrade.
ProbablecauseFailuretoIdmInstallertooltore-encryptIDMDatabasepasswords.
SolutionDuringupgrade,IdmInstallertoolmighthavefailedtore-encryptdatabasepasswordsfromlegacytostrongduetoJDBCconnectionissues.
NoticeforanyerrorswhilerunningIdmInstallertoolfromInstall.
log:StarttoupgradetheidminstallationcryptodataReplaced2of2ENC(.
.
.
)occurrencesinC:\ProgramFiles\MicroFocus\CSA\jboss-as\standalone\deployments\idm-service.
war\WEB-INF\classes\consumer-users.
propertieReplaced1of1ENC(.
.
.
)occurrencesinC:\ProgramFiles\MicroFocus\CSA\jboss-as\standalone\deployments\idm-service.
war\WEB-INF\classes\integrationusers.
propertiesReplaced6of6ENC(.
.
.
)occurrencesinC:\ProgramFiles\MicroFocus\CSA\jboss-as\standalone\deployments\idm-service.
war\WEB-INF\classes\provider-users.
properties.