settinghkbn

Page1of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)NetTalkInternetPhoneService–TroubleShootingGuide&UserTipsSection1:TroubleShootingGuide21.
1.
WhatshouldIdoifIcannotloginorconnecttoNetTalkInternetPhoneService21.
2.
WhatshouldIdoifIexperienceonewayvoicetransmissionduringaconversation21.
3.
WhatshouldIdoifIexperiencelowsoundvolumeorpoorvoicequality31.
4.
WhatshouldIdoifIfoundthestatusindicatorremaininredcolourafterIlogintoNetTalkInternetPhoneService4Section2:UserTips52.
1.
HowtouseNetTalkInternetPhone52.
2.
WhatshouldIdoifSecurityAlertwasshownwhenIfirstusetheNetTalkInternetPhoneService52.
3.
DoIneedtoenterthecountryprefix"852"whenIusetheNetTalkInternetPhonetomakecallstoHongKongwhileIamoverseas52.
4.
WouldNetTalkInternetPhoneServicebeaffectedifthebroadbandconnectionisinterrupted52.
5.
WhatcanIdoiftheNetTalkInternetPhonesoftwareiscorrupted52.
6.
WhatcanIdoifIwanttore-installNetTalkInternetPhonesoftware6Appendix9Page2of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)Section1:TroubleShootingGuide1.
1.
WhatshouldIdoifIcannotloginorconnecttoNetTalkInternetPhoneServiceStep1.
MakesurethatyouhaveenteredthecorrectloginIDandpassword.
Step2.
MakesuretheLANcableispluggedproperly.
Step3.
ChecktheInternetaccessibility,pleaseaskyourITadministratorforassist.
Step4.
ChecktheNetworkconnection(Proxysetting),pleaseaskyourITadministratorforassist.
YoucansetuptheproxysettinginNetTalk:1.
Click"Menu"andthen"ConnectionMode".
2.
Enterproxysetting1.
2.
WhatshouldIdoifIexperienceonewayvoicetransmissionduringaconversationIfyouexperienceonewayvoicetransmission,itmaybeduetothesettingofISPorfirewall(e.
g.
UDPpacketsareblocked);youarerecommendedtochangetheconnectionmodetotunnelmodetoattaintheconnection.
Step1Click"Menu"andthen"ConnectionMode".
Step2Select"Enable"tostartthetunnelmodeAfterchangingconnectionmodetotunnelmode,thestatusindicatorwillturnpurplerespectively.
NetTalkInternetPhonewillautomaticallybeconnectedbythemodeyouhavechosenwhenyouloginnexttime.
Tochangebacktonormalmode,simplyfollowtheinstructionsaboveandselect"Disable".
TunnelModePage3of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)1.
3.
WhatshouldIdoifIexperiencelowsoundvolumeorpoorvoicequalityStep1AdjusttheMicrophoneandSpeakervolumeinNetTalkInternetPhoneWebInterface.
Step2Click"Menu"Select"AudioSettings"Select"USBAudioDevice"as"AudioOut"and"AudioIn"deviceClick"Confirm"Step3A.
Click"Start""ControlPanel""SoundandAudioDevices"Page4of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)B.
Clickthe"Audio"tabSelect"USBAudioDevice"asdefaultdeviceClick"Apply"Click"Volume…"C.
MakesurethemuteboxisNOTcheckedunderSpeakerandWave.
1.
4.
WhatshouldIdoifIfoundthestatusindicatorremaininredcolourafterIlogintoNetTalkInternetPhoneServiceThisindicatesaconnectionproblem,e.
g.
UDPpacketsbeingblockedbyISPorfirewall.
Pleasefollowtheinstructionsinpoint1.
2tochangetheconnectionmodetotunnelmode.
Page5of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)Section2:UserTips2.
1.
HowtouseNetTalkInternetPhoneAfterplugging-intheUSBdevice(MEMORYphone)intoPC,theNetTalkInternetPhonewillstartautomatically.
Simplypressthe"Enter"keyofyourkeyboardorclick"OK"tostartusingyourNetTalkInternetPhoneService.
ForMicrosoftWindows7users:Afterplugging-intheUSBdevice(MEMORYphone)intoPC,select"Openfoldertoviewfiles",thenopenthe"NetTalk"folderanddoubleclickthe"nettalk.
bat"tostartusingyourNetTalkInternetPhoneService.
ForNetTalkInternetPhone(Serviceonly)users:DoubleclicktheNetTalkicontostartusingyourNetTalkInternetPhoneService.
2.
2.
WhatshouldIdoifSecurityAlertwasshownwhenIfirstusetheNetTalkInternetPhoneServiceTheSecurityAlertusuallyrequestusertochangePCsystemsettingsinordertoruntheNetTalkInternetPhoneapplication.
Thesechangesmayberelatedtoun-blockingvoiceconnectionportstosupportvoiceconnection.
Pleaseacceptthechanges,thenyoucanstartusingtheNetTalkInternetPhoneService.
2.
3.
DoIneedtoenterthecountryprefix"852"whenIusetheNetTalkInternetPhonetomakecallstoHongKongwhileIamoverseasNo,itisnotrequired.
2.
4.
WouldNetTalkInternetPhoneServicebeaffectedifthebroadbandconnectionisinterruptedNetTalkInternetPhoneshouldbeoperatedunderabroadbandconnection,ifthebroadbandconnectionisinterrupted,NetTalkInternetPhoneServicecannotbeconnectedaswell.
2.
5.
WhatcanIdoiftheNetTalkInternetPhonesoftwareiscorruptedStep1GotoHKBNwebsite:hkbnes.
net/en/supportFollowthestepsbelowtodownloadtheNetTalksoftwareagain:OthersVoiceServicesBusinessNetTalkInternetPhoneServiceSoftware(serviceonly,applicabletoWindowsXP,WindowsVista&Windows7)Page6of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)Step2SavetheNetTalkInternetPhonesoftwaretoPCorUSBdevice.
Step3DoubleclicktheNetTalkapplicationfileandclick"Next".
Followtheproceduretocompletetheinstallation.
2.
6.
WhatcanIdoifIwanttore-installNetTalkInternetPhonesoftware1)Pleasebackupyourphonebookmanuallybeforeun-installtheNetTalkInternetPhonesoftware.
2)PleaserightclickNettalkiconandselect"Properties"3)Click"FindTarget…"thenyouwillbedirectedtothesoftwareinstalledfolderPage7of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)WindowsXP(Examplepath>C:DocumentsandSettingsxxxApplicationDataNettalk)(xxx=yourwindowsusername)Windows7(Examplepath>C:UsersxxxAppDataRoamingNettalk)(xxx=yourwindowsusername)Page8of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)4)Pleasedeletethewhole"Nettalk"folderunderthepathWindowsXP:C:DocumentsandSettingsxxxApplicationDataWindows7:C:UsersxxxRoamingAppData5)PleaseaccessHKBNwebsiteathkbnes.
net/en/support6)ClickonOthersintopmenu7)ClickonVoiceServicesincontentpage8)FindNetTalkInternetPhoneService9)SelectSoftware(serviceonly,applicabletoWindowsXP,WindowsVista&Windows7)todownloadtheNetTalkinstallationprogram10)Whendownloadprocessiscompleted,pleaseopen/runtheprogramtoinstalltheNetTalkInternetPhonesoftware.
Page9of9Contactus:Email:cs009@hkbnes.
net(ConsumerCustomer)cscorp@hkbnes.
net(BusinessCustomer)Hotline:128180(BusinessCustomer)AppendixErrorCodeReferenceReferenceCode:1001Loginfailure!
Failtoconnecttoproxyserver.
ReferenceCode:1002Loginfailure!
Failtoconnecttoremotehost.
ReferenceCode:1003Loginfailure!
Failedtoconnecttoremotehostorproxyserver.
ReferenceCode:1004Logintimeout.
ReferenceCode:1005NetTalkloginaccountandpasswordnotmatchReferenceCode:2001TheaccountisloggedinotherclientReferenceCode:2002IncorrectLoginIDorPasswordReferenceCode:3001FailtoInternationalCallForwardnumberReferenceCode:3002FailtoCallForwardnumberReferenceCode:4001Softwareupgradefailure!
Failtoconnecttoproxyserver.
ReferenceCode:4002Softwareupgradefailure!
Failtoconnecttoremotehost.
ReferenceCode:4003Softwareupgradefailure!
Failtoconnecttoproxyserverorremotehost.
ReferenceCode:4004Softwareupgradetimeout!
Pleasetryagainlater.
ReferenceCode:4005Softwareupgradefailure!
FilesizemismatchReferenceCode:4006Softwareupgradefailure!
Failtosavedatatolocalfilesystem.
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