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EN-SIssue07d-(13August2014)SoftConsoleInstallationManualIPOffice9.
0SoftConsoleInstallationManualPage2EN-SIssue07d(13August2014)IPOffice9.
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SoftConsoleInstallationManualPage3EN-SIssue07d(13August2014)IPOffice9.
0NamedUserLicense(NU).
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g.
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SoftConsoleInstallationManualPage4EN-SIssue07d(13August2014)IPOffice9.
0DownloadingDocumentationForthemostcurrentversionsofDocumentation,seetheAvayaSupportwebsite:http://support.
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com.
ContactAvayaSupportSeetheAvayaSupportwebsite:http://support.
avaya.
comforproductnoticesandarticles,ortoreportaproblemwithyourAvayaproduct.
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avaya.
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SoftConsoleInstallationManualPage5EN-SIssue07d(13August2014)IPOffice9.
0ContentsContentsInstallation1.
91.
1Pre-InstallationRequirements111.
2EnteringLicenseKeys121.
3System&UserConfiguration121.
4EnablingUserSettingChanges131.
5InstallingtheSoftware161.
6RemovingtheSoftware161.
7UpgradeProcedureAdministration2.
182.
1ExportingDirectories182.
2DeletingaProfile182.
3DirectoryPaths192.
4CommandLineOptions202.
5BLFOperation212.
6LoadingaSkinTroubleshooting3.
243.
1UsingtheDebugTool243.
2ChangingUserSettings243.
3OutlookWarningDocumentHistory4.
27IndexSoftConsoleInstallationManualPage7EN-SIssue07d(13August2014)IPOffice9.
0InstallationChapter1.
SoftConsoleInstallationManualPage9EN-SIssue07d(13August2014)IPOffice9.
0Installation:1.
InstallationThisguidecoverstheinstallation,configurationandgeneraladministrationofIPOfficeSoftConsolewithIPOfficeRelease9.
0.
IPOfficeSoftConsoleisintendedprimarilyforoperatorsandreceptionists.
Itisdesignedtoworkinparallelwithaphysicaltelephone.
ThetelephoneprovidestheoperatorsspeechpathandIPOfficeSoftConsoleprovidescallcontrols.
Thekeyfeaturesare:·Largedisplayforincomingcallinformation.
·Searchabledirectoryofallsystemusersandhuntgroupsincludingstatusinformation.
·Visualdisplayofqueuedcalls.
·Visualdisplayofthestatusofextensions.
·Upto16callparkingareas.
·MobileTwinning.
1.
1Pre-InstallationRequirementsCheckthefollowingrequirementsbeforeattemptingtoinstallIPOfficeSoftConsole.
MaterialsRequired·IPOfficeSoftConsoleSoftwareTheIPOfficeSoftConsolesoftwareisprovidedeitheron:·TheIPOfficeApplicationsDVD.
·Alternatelythesoftwarecanbedownloadedfromhttp://support.
avaya.
com.
·AvayaFW.
batThisfileisabatchfilethataddsvariousIPOfficeapplicationsandtheportsthattheyfrequentlyuseasexceptionstotheWindowsin-builtfirewallsettings.
Thisfilecanbedownloadedfromhttp://marketingtools.
avaya.
com/knowledgebase/tools/firewall.
·LicensesIPOfficeSoftConsolerequiresyoutoenterseparatelicensesintothetelephonesystemconfigurationforeachsimultaneousrunningcopyofIPOfficeSoftConsole.
ThelicenseisonlyconsumedwhentheIPOfficeSoftConsoleapplicationisrunning.
ThelicensesmustmatchtheserialnumberoftheFeatureKeydonglepresentinthetelephonesystemortheSystemIdentificationnumberofthetelephonesystem.
·ForEssential,PreferredandAdvancedEditionIPOfficesystemyoucanlicenseupto4simultaneousIPOfficeSoftConsoleusers.
·ForServerEditionIPOfficesystemsyoucanlicenseupto10simultaneoususers.
·Duetolicenseusageandvalidationrules,theIPOfficeSoftConsoleapplicationwillnotrunwhentheIPOfficeSoftConsoleuserhotdesksontoanothersystem.
·TheIPOfficeSoftConsolelicenseisonlyconsumedwhentheIPOfficeSoftConsoleapplicationisrunning.
InformationRequired·Detailsoftheusernameandextensionnumber.
·ThePClocationandaccountnameandpasswordnecessaryforPCAdministratorrightsduringinstallation.
·ServiceusernameandpasswordforIPOfficesystemconfigurationaccess.
Telephone·ItisrecommendedthatSoftConsoleisonlyusedwithtelephonesthatsupportauto-answer.
11SoftConsoleInstallationManualPage10EN-SIssue07d(13August2014)IPOffice9.
0UserPCRequirementsThefollowingtablesidentifytheminimumrecommendedPCspecificationsforIPOfficeSoftConsole:OperatingSystemSupportServerOS:2003Server2008Server2012ServerClientOS:XPProfessionalVistaWindows7Windows8MinimumPCRequirementsRAM128MBHardDiskFreeSpace1GBProcessor:-PentiumPIII800MHz-CeleronCeleron3800Mhz-AMDAthlonB650MHz·Wheresupported,Windows7supportisonlyonProfessional,EnterpriseandUltimateversions.
SupportedLanguagesIPOfficeSoftConsolesupportsthefollowinglanguages.
ThelanguageusedcanbeselectedbytheuserwhenrunningIPOfficeSoftConsole.
·Brazilian,Chinese(Simplified),Danish,Dutch,English,Finnish,French,German,Italian,Korean,LatinSpanish,Norwegian,Portuguese,Russian,SpanishandSwedish.
AdditionalRequirementsSoundandmediafilescanbeassociatedwithcalls.
IfthisfeatureistobeusedthenthePCrequiresasoundcardandspeakerstobeinstalled.
SoftConsoleInstallationManualPage11EN-SIssue07d(13August2014)IPOffice9.
0Installation:Pre-InstallationRequirements1.
2EnteringLicenseKeysIPOfficeSoftConsolerequiresentryofatleast1Receptionistlicense,whileamaximumof4simultaneousReceptionistlicensesaresupportedinthestandardrelease.
ServerEditionlicenses,ontheotherhand,offersupportforupto10simultaneousReceptionistlicenses.
Ideally,ineithercase,thelicensesarestoredinanelectronicdocumentfromwhichtheycanbecutandpastedintotheconfiguration.
Thisreducesthechancesoferrorsinthelicenseentry.
ThefollowinglicenseisusedtoenablesupportfortheIPOfficeSoftConsoleapplicationandcanonlybeusedbyuserssettoReceptionistintheconfiguration:·Receptionist:IPOLICRECEPTIONISTRFA-171987·ForIPOffice6.
0and6.
1,aninstanceofthislicenseisconsumedbyeachuserconfiguredasaReceptionist.
IftheuserhotdeskstoanothersysteminanSCN,theirlicenseentitlementisretained,ie.
theremotesystemdoesnotrequireaReceptionistlicense.
·ForIPOffice7.
0andabove,instancesofthislicenseareonlyconsumedwhentheuserisusingtheIPOfficeSoftConsoleapplication.
IftheuserhotdeskstoanothersysteminanSCN,thatsystemrequiresanavailablelicenseinitsconfiguration.
EnteringaLicenseKey1.
OpenIPOfficeManager.
Clickandreceivetheconfigurationfromthetelephonesystem.
2.
ClickLicense.
Anyexistinglicensesarelisted.
3.
ClickCreateaNewRecordintheGroupPane.
SelectLicense.
4.
Enterthelicensekeyinthelicensekeyfield.
Ifthelicensesareinanelectronicformatcopythelicenseandpasteinthelicensekeyfield.
5.
ClickOK.
TheStatusofthenewlyenteredlicenseisUnknown.
6.
Repeattheabovestepsforanyadditionallicenses.
7.
Clickandsendtheconfigurationbacktothetelephonesystem.
Iftheonlychangesmadeweretoaddlicensekeys,thiscanbedoneusingmerge.
8.
Clickandreceivetheconfigurationfromthetelephonesystemagain.
9.
ClickLicense.
10.
VerifythattheStatusofthelicenseenteredhaschangedtoValid.
IfalicenseislistedasInvalid,checkthatitwasenteredcorrectly.
SoftConsoleInstallationManualPage12EN-SIssue07d(13August2014)IPOffice9.
01.
3System&UserConfigurationThereareanumberofrecommendedconfigurationchangesthatshouldbemadetotheIPOfficesystem.
ThesechangescanallbemadeusingIPOfficeManager.
1.
Foreachoperator:a.
EnabletheuserasaReceptionistTheroleforIPOfficeSoftConsoleusersisselectedontheUser|Usertabintheconfiguration.
b.
EnableatransferreturntimeUnansweredcallstransferredbyanoperatorshouldpreferablyreturnedtotheoperator.
Thiscanbedonebysettingatransferreturntimeforeachoperatoruserthatislowerthanthetypicalvoicemailanswertimeusedonthesystem.
c.
TurnoffBusyonHoldDisablingtheBusyonHoldsettingoftheoperatorusersallowsthemtohandlemultiplecalls.
2.
Formultipleoperators:a.
CreateacollectivehuntgroupIfthereismorethanoneoperator,itisrecommendedthatyoucreateacollectivehuntgroupcontainingtheoperators.
CalldirectedtothathuntgrouparethendistributedbetweentheavailableIPOfficeSoftConsoleoperators.
b.
TurnoffvoicemailfortheoperatorhuntgroupIftheIPOfficeSoftConsoleusersaremembersofagroup,voicemailforthatgroupshouldbeswitchedoffunlessspecificallyrequired.
3.
Forthesystem:a.
EnableconfigurationchangesbytheoperatorsThroughtheIPOfficeSoftConsoledirectory,theoperatorscanviewvarioususersettings.
Ifnecessary,theycanbeallowedtoalsochangethosesettings.
SeeEnablingUserSettingChanges.
1.
4EnablingUserSettingChangesUsingtheIPOfficeSoftConsole,theoperatorcanviewuserandhuntgrouppropertiesusingthedirectory.
Thatincludesviewingauser'sstatusforDoNotDisturb,BarOutgoingCallsandForwardingandtheservicesettingforhuntgroups.
Ifrequired,theoperatorcanalsobeenabledtochangethosesettings.
However,todothatrequireschangestothesecuritysettingsoftheIPOfficesystem.
Toenableusersettingchanges:1.
UsingIPOfficeManager,loadthesystem'ssecuritysettingsbyselectingFile|Advanced|SecuritySettingsandentertheserviceusernameandpasswordforsecurityconfiguration.
2.
SelectSystem.
3.
SelecttheUnsecuredInterfacestab.
TheTFTPConfigurationReadandTFTPConfigurationWritesettingscontroltheabilityoflegacyapplicationssuchasIPOfficeSoftConsoletorespectivelyviewandchangeIPOfficesettings.
4.
TFTPConfigurationWriteisnotenabledbydefault.
EnableTFTPConfigurationWritetoallowIPOfficeSoftConsoleoperatorstochangethesettingsofotherusers.
5.
SelectFile|ConfigurationtoexitthesecuritysettingsmodeandreturnIPOfficeManagertonormalconfigurationmode.
12SoftConsoleInstallationManualPage13EN-SIssue07d(13August2014)IPOffice9.
0Installation:EnablingUserSettingChanges1.
5InstallingtheSoftwareThisprocessassumesthatthePCisconnectedtotheLANandcancommunicatewiththeIPOfficesystem.
ToinstallIPOfficeSoftConsolesoftware:1.
Ensurethatyouhave:·Theoperatorusernameandpassword.
·IPOfficeSoftConsolesoftware.
·AvayaFW.
batfileorpathtothatfileonthenetwork.
2.
LogonusinganaccountwithadministratorrightsforthePC.
3.
CheckwhetherIPOfficeSoftConsoleisalreadyinstalledornot.
Ifalreadyinstalled:·Iftheversionispre-SoftConsoleversion3.
2,itmustberemovedbeforeproceedinganyfurther.
SeeRemovingOldSoftConsoleSoftware.
·IftheversionisSoftConsole3.
2orhigher,itcanbeupgraded.
SeeUpgradeProcedure.
4.
InsertsthemediacontainingtheSoftConsolesoftwareorbrowsetothenetworklocationwherethesoftwarehasbeenplaced.
IfinstallingfromtheUserApplicationsCD,theCDshouldauto-start.
Ifnot,opentheCDanddoubleclickonsetup.
exe.
TheSetupLanguagewindowappears.
5.
SelectthelanguagefortheinstallationandclickNext.
ThePreparingSetupscreenappearsforamoment.
1616SoftConsoleInstallationManualPage14EN-SIssue07d(13August2014)IPOffice9.
06.
Thewelcomewindowappears.
ClickNext.
TheCustomerInformationwindowappears.
7.
Typetheuserandcustomername.
8.
SelectAnyonewhousesthecomputerandclickNext.
TheChooseDestinationLocationwindowappears.
9.
Leavethedirectorysettingatdefaultunlessabsolutelynecessary.
ClickNext.
TheSetupTypewindowappears.
10.
SelectCustomandclickNext.
TheSelectFeatureswindowappears.
11.
SelecttheSoftConsoleoptionandtherequiredlanguagesfortheapplication.
Ensureanyotherapplicationsnotrequiredaredeslected.
ClickNext.
12.
IftheinstallationsoftwaredetectsanyIPOfficesystemsonthenetwork,itdisplaysmenustoselecttherequiredsystemanduser.
SoftConsoleInstallationManualPage15EN-SIssue07d(13August2014)IPOffice9.
0Installation:InstallingtheSoftwarea.
Toskipthispartoftheprocess,selectManualSetupandclickNext.
Otherwise,followthestepsbelow.
b.
Fromthelistofdetectedsystems,selecttherequiredsystemandclickNext.
TheSelectaUserNamemenuappears.
c.
FromtheUserNamedrop-downlistselecttheoperatoruser.
d.
Entertheoperator'sapplicationpasswordintheUserPasswordfieldandclickNext.
e.
ClickNext.
13.
TheStartCopyingFileswindowappears.
Torevieworchangeanysettings,clickBack.
Otherwise,clickNexttobegincopyingthefiles.
14.
TheSetupStatuswindowappears.
TheIPOfficeSoftConsolefilesmaytakeafewminutestoinstall.
15.
Whentheinstallationiscomplete,selecttorestartthePCandclickFinish.
SoftConsoleInstallationManualPage16EN-SIssue07d(13August2014)IPOffice9.
01.
6RemovingtheSoftwareIfthereisaversionofIPOfficeSoftConsolebelow3.
2installed,thismustberemovedbeforeinstallingthenewversionofsoftware.
IftheIPOfficeSoftConsoleversionis3.
2orhigheryoucanupgradethesoftware.
Formoreinformation,seeUpgradeProcedure.
·WARNINGThisprocesswillremoveallinstalledcomponentsoftheIPOfficeUsersuite.
IfanycomponentsinadditiontoIPOfficeSoftConsolewereinstalledtheywillneedtobereinstalled.
ToremoveexistingIPOfficeSoftConsolesoftware:1.
DependingontheversionofWindows,either:1.
SelectStart|Settings|ControlPanel.
SelectAdd/RemovePrograms.
2.
SelectStart|ControlPanel.
SelectProgramsandFeatures.
2.
FromthelistofCurrentlyinstalledprograms,selectanddouble-clickonIPOfficeUserSuite.
·DonotselecttheindividualSoftConsolecomponentlisted,thiscannotbeusedforsoftwareremoval.
3.
Whenasked'Doyouwanttocompletelyremovetheselectedapplicationandallofitsfeatures'.
ClickYes.
4.
Oncethesuitehasbeenremoved,clickFinishandcloseAdd/RemovePrograms.
5.
YoucannowinstallthenewversionofIPOfficeSoftConsole.
Formoreinformation,seeInstallingSoftConsole.
1.
7UpgradeProcedureIftheapplicationsoftwareis3.
2orhigher,youcanupgradethesoftware,withouthavingtoremovingtheexistingversion.
Toupgradeyourapplications:1.
InserttheUserApplicationsCD.
TheCDwillauto-starttheInstallShieldWizard.
2.
ClickNext.
TheUpgradeFeatureswindowopens.
Alistoffeaturesthatcanbeupgradedislisted.
3.
Selecttheoptionsyouwanttoupgradeandde-selecttheoptionsyoudonotwanttoupgrade.
4.
ClickNext.
The'SetupStatus'windowopensandtheselectedfeaturesareupgraded.
Thismaytakeseveralminutes.
Whentheupgradeisfinished,the'UpdateComplete'windowopens.
5.
ClickFinishtoexittheInstallShieldWizard.
1613SoftConsoleInstallationManualPage17EN-SIssue07d(13August2014)IPOffice9.
0AdministrationChapter2.
SoftConsoleInstallationManualPage18EN-SIssue07d(13August2014)IPOffice9.
02.
Administration2.
1ExportingDirectoriesDirectoryentriescanbeexportedina.
csvfileformat.
User,huntgroupanddirectoryentriescanallbeexportedaswellasthedirectoryentriesfromthetelephonesystemandentriesintheMicrosoftOutlookContactsfolder.
Toexportadirectory:1.
Selectthedirectorytoexport.
ThedirectoriesshownintheDirectoriespanelwillbeexported.
Toselecttheentriestobeexported,usetheShow/Hidebuttons.
IPOfficeSoftConsoleLocalDirectoryentriesincludinganyentriesfromthetelephonesystemandentriesintheMicrosoftOutlookContactsfolder.
2.
FromtheDirectorymenu,selectExport.
·Theexporteddirectorywillbe,bydefault,createdintheDatadirectoryoftheprogram.
Ifanexistingfilenameisselectedtheoriginalfilecontentsareoverwritten.
ThisfolderlocationcontainstheLocalDir.
csvfilesthatIPOfficeSoftConsoleuses.
DONOToverwritewithanexportfunction.
3.
EnteranameforthefileandclickOK.
2.
2DeletingaProfileProfilescanberemovediftheyarenolongerrequired.
Todeleteaprofile:1.
ClickFile>SaveProfileAs.
2.
Selecttheprofiletobedeleted.
3.
Onyourkeyboard,pressDelete.
Themessage'Areyousurethatyouwanttosend'profilename.
pfs'totheRecycleBin'isshown.
4.
ClickYes.
5.
ToreturntotheIPOfficeSoftConsolemainwindow,clickSave.
2.
3DirectoryPathsIPOfficeSoftConsoleisinstalledbydefaultunderthedirectorypathC:\ProgramFiles\Avaya\IPOffice\SoftConsole.
Sub-directoriesarecreatedenablingtheusertosavespecificinformationwhenrequired.
·DataThedirectorycontainsdatafilesforthelocaldirectory.
Thisisthedefaultdirectorywhenbrowsingforadatafile,orwhenexportingadirectorytofile.
·LangsThedirectorycontainslanguagespecificfiles,includingHelpandTutorials.
·ProfilesThedirectorycontainstheuserprofiles(*.
pfs)thatareavailabletotheIPOfficeSoftConsoleapplication.
Initiallythisdirectorycontainsonlythedefaulttemplates.
Whenusingthe'SaveAs'command,profilesortemplatesaresavedinthisdirectory.
OnlyprofilesandtemplatessavedinthisdirectoryareavailablefromtheIPOfficeSoftConsoleloginwindow.
·ScriptThedirectorycontainsthescriptfile(*.
txtor*.
rtf)toopenonDDI/DIDmatching.
Thisisthedefaultdirectorytoopenwhenbrowsingforascript.
Newscriptfilesshouldbecopiedintothisdirectory.
·SkinThedirectoryisthedefaultlocationforanycustomskinsthathavebeencreated.
SoftConsoleInstallationManualPage19EN-SIssue07d(13August2014)IPOffice9.
0Administration:DirectoryPaths2.
4CommandLineOptionsThefollowingcommandlineoptioncanbeusedwithIPOfficeSoftConsole:oncallThiswillshowtheCallerID(ifavailable)ofthecalling/calledpartyauseristalkingtowhenthatuserisbusy.
Useandsupportofthisfeaturemaybesubjecttolocalrestrictionsinsomecountries.
Informationshownwithoutthe-oncalloption.
Informationshownwiththe-oncalloption.
ApplyingCommandLineOptionsThefollowingmethodsapplytoprogramsstartedviatheWindowsStartmenu.
Forprogramsstartedfromadesktopicon,theTargetpathcanbeeditedbyright-clickingonthedesktopiconandselectingProperties.
WindowsXP1.
Right-clickontheWindowstaskbarandselectProperties.
TheTaskbarandStartMenuPropertieswindowopens.
2.
SelectStartMenuandclickCustomize.
FromtheCustomizeStartMenu,clickAdvancedtoopenanExplorerwindow.
3.
Locatetheshortcutsfortheprogram.
Right-clickontheshortcuticonforIPOfficeSoftConsoleandselectProperties.
4.
ViewtheShortcuttab.
5.
EdittheTargetpathtoincludethecommandlineoption.
TheexamplebelowshowsaTargetpathforIPOfficeSoftConsolesettooncall.
Enterthequotemarksasshownthoughtheymaybeautomaticallyremovediftheyarenotrequiredbythesystem:·C:\ProgramFiles\Avaya\IPOffice\SoftConsole\"SoftConsole.
exe""-oncall"6.
ClickOKandclosetheExplorerwindow.
7.
IntheCustomizeStartMenuwindow,clickOK.
8.
IntheTaskbarPropertieswindow,clickOK.
SoftConsoleInstallationManualPage20EN-SIssue07d(13August2014)IPOffice9.
02.
5BLFOperationThissectiondescribestheBLFoperationusedfortheSoftConsoleapplicationinaSmallCommunityNetwork.
Thereareseveral,separatemechanismsfordeliveringuserstateinformationupdates.
ThereisonemechanismfortheIPOffice-to-IPOfficeinformationflowandthreemechanismsfortheIPOffice-to-Userinformationflow.
Whileeachofthesemechanismsshareinformationwitheachother,theyarecompletelyseparateandhavenodirectimpactoneachother.
·IPOfficesystemsinaSmallCommunityNetworkexchangeuserstateinformationwitheachother.
·IPOfficehard-phonesexchangeuserstateinformationwiththeIPOfficetowhichtheyareregisteredusingthephonesignallingmessagesembeddedintheirH.
225stream.
·TheSoftConsoleapplicationreceivesuserstateinformationfromtheIPOfficetowhichthecurrentapplicationuserisloggedon,usingmessagessentoutoverthedatanetwork.
Thetypeofmessagesentdependonwhethertheapplicationisonthesame(local)subnetastheIPOfficeitisloggedonto,orwhetheritresidesinadifferent(remote)subnet(asinthecasewithremoteusers).
LocalNetworkFunctionalityApplicationBLFupdatenotificationsarebroadcastontothesamesubnetasthatoftheIPOffice.
InthecaseofIPOfficeControlUnitsthathavetwolocalsubnets(suchastheIPOffice412andtheIPOfficeSmallOfficeEdition),themessagesarebroadcasttobothsubnets.
TheonlylimitationsofbroadcastmessageBLFupdatesisthesizeofsubnet:A24bitClassCsubnetallowsupto254hostIPaddresses.
1ofthosewillbetheIPOffice,sothereisthepotentialtohaveupto253otherPCsonthatnetwork.
RemoteNetworkFunctionalityWhenanapplicationisloggedontoanIPOfficesystem(butdoesnotresideinthesamelocalsubnetastheIPOffice),IPOfficewillsendBLFupdatenotificationmessagesdirectlytothePCthattheapplicationisrunningon.
ThisisaUnicastmessage.
EachIPOfficeonlysupportsBLFupdatenotificationsfor10remoteapplications,providedonafirstcome,firstservedbasis.
Uponsystemstart-up,thefirst10connectionsfromadifferentsubnetwillallreceiveBLFupdatenotifications.
SubsequentconnectionswillnotbeprovidedwithBLFupdatenotificationsbutallotherfeatureswilloperateaspernormal.
Anexampleofuserstateinformationupdatesisshownbelow:SoftConsoleInstallationManualPage21EN-SIssue07d(13August2014)IPOffice9.
0Administration:BLFOperation2.
6LoadingaSkinAcustomskincanbeloadedintotheapplication.
ToloadanewskininIPOfficeSoftConsole:1.
ClickTools>Preferences-Configure>Appearance.
2.
EnabletheApplyCustomSkincheckbox.
3.
EnterthefilepathoftheskinfileorclickBrowse,selecttheskin.
inifilethatrepresentsyourchosenskin,andclickOpen.
4.
ClickOK.
Tocreateaskin:YoucancreateaskinusingskindevelopmentsoftwaresuchastheAlmediadevBusinessSkinForm.
Trialsoftwareandanumberofsamplesareavailablefromwww.
almdev.
com.
TheSkinBuilder.
exeapplicationallowsyoutomanipulateyourskinvisuallyandhasabuilt-intestertotestyourskindefinition.
Tocreateanewskin,makeacopyoftheAvayaskindefinitionfolderintheskindirectory(C:\ProgramFiles\Avaya\IPOffice\SoftConsole\Skin\)andrename.
Makethenecessarychangesrequiredbyyourdesign,modifythebitmaps,theskinobjectsandtheskincontrols.
ThereareanumberofsectionsintheAvayaskindefinition.
inifile.
Thefollowingtabledescribesthevarioussectionsinthe.
inifile:VersionVersioninformationandcomments.
PicturesBitmapfilesusedbytheskindefinition.
FormInfoBitmapsforthemainwindow.
PopupWindowBitmapsforanypopupwindows(menuetc).
HintWindowBitmapsfortooltip.
SkinObjectsWindowselementspertainingtothemainwindow;captionbar,menubar,maximize,minimizeandclosebuttons.
ThefollowingSkinObjectsneedtobedefined.
captionBitmapfortheform'stitlebar.
closebuttonBitmapsfortheClosebuttonintheform'stitlebar.
minimizebuttonBitmapsfortheMinimizebuttonintheform'stitlebar.
maximizebuttonBitmapsfortheMaximizebuttonintheform'stitlebar.
mainmenubaritemBitmapsforthemenuitemsontheform'smainmenu.
sysmenubuttonBitmapsfortheSystemMenubuttonintheform'stitlebar.
menuitemBitmapsforthedropdownmenusoftheform'smainmenu.
ThefollowingSkinControlsneedtobedefined.
panelBackgroundbitmapfordialogboxesandforvariouspanelsonthemainform.
buttonBitmapsforstandardbuttoncontrols.
toolpanelBackgroundbitmapfortheDirectoryandHeldCallstoolbarsonthemainform.
toolbuttonBitmapsforbuttoncontrolsontheDirectoryandHeldCallstoolbarsonthemainform.
bigtoolpanelBackgroundbitmapforthemaintoolbaronthemainform.
bigtoolbuttonBitmapsforbuttoncontrolsonthemaintoolbarofthemainform.
resizebuttonBitmapsforlistviewcolumnheadings.
mainmenubarBackgroundbitmapforthemainmenubaronthemainform.
statusbarBackgroundbitmapforthestatusbarcontrols.
statuspanelBackgroundbitmapforpanelswithinastatusbarcontrol.
stdlabelAttributesoflabelcontrols.
listviewBitmapforlistviewcontrols.
hscrollbarBitmapsforhorizontalscrollbarcontrols.
vscrollbarBitmapsforverticalscrollbarcontrols.
bothhscrollbarBitmapsfordisplayingverticalandhorizontalscrollbarcontrolssimultaneously.
vsplitterBitmapforverticalsplittercontrolsonthemainform.
SoftConsoleInstallationManualPage22EN-SIssue07d(13August2014)IPOffice9.
0panelBackgroundbitmapfordialogboxesandforvariouspanelsonthemainform.
hsplitterBitmapforhorizontalsplittercontrolsonthemainform.
tabBitmapsfortabsheetcontrols.
hupdownBitmapsforleft/rightarrowcontrolsusedfornavigatingthroughtabsheetswhenallofthetabscannotbedisplayed)vupdownBitmapsforup/downarrowcontrolsusedfornavigatingthroughtabsheetswhenallofthetabscannotbedisplayed)bevelBitmapforbevelcontrols.
checkboxBitmapsforcheckboxcontrols.
radioboxBitmapsforradiocontrols.
groupboxBitmapsforgroupboxcontrols.
SoftConsoleInstallationManualPage23EN-SIssue07d(13August2014)IPOffice9.
0TroubleshootingChapter3.
SoftConsoleInstallationManualPage24EN-SIssue07d(13August2014)IPOffice9.
03.
Troubleshooting3.
1UsingtheDebugToolIPOfficeSoftConsolehasanintegrateddebugtoolthatcanbeusedtoassistindiagnosingproblemswiththeprogram.
DetailsareloggedinthefilecalledSoftConsole.
logintheIPOfficeSoftConsoleapplicationdirectory(bydefaultC:\ProgramFiles\Avaya\IPOffice\SoftConsole).
ThelogfileisoverwritteneachtimeSoftConsolerestarts.
Ifthelogresultsneedtobekept,copythelogfiletoanotherdirectorybeforerestartingSoftConsole.
Tostartthedebugtool:1.
ClickStart>Programs>IPOffice.
2.
HighlightSoftConsole,thenrightmouseclickandselectPropertiesfromthemenu.
3.
OntheShortCuttabthereisafieldtitledTarget.
4.
Placethecursorattheendoftherowafterthequotemark,pressthespacebaronceandtype-debug.
5.
ClickOKandrestartIPOfficeSoftConsole.
3.
2ChangingUserSettingsUsingtheIPOfficeSoftConsole,theoperatorcanviewuserandhuntgrouppropertiesusingthedirectory.
Thatincludesviewingauser'sstatusforDoNotDisturb,BarOutgoingCallsandForwardingandtheservicesettingforhuntgroups.
Ifrequired,theoperatorcanalsobeenabledtochangethosesettings.
However,todothatrequireschangestothesecuritysettingsoftheIPOfficesystem.
Toenableusersettingchanges:1.
UsingIPOfficeManager,loadthesystem'ssecuritysettingsbyselectingFile|Advanced|SecuritySettingsandentertheserviceusernameandpasswordforsecurityconfiguration.
2.
SelectSystem.
3.
SelecttheUnsecuredInterfacestab.
TheTFTPConfigurationReadandTFTPConfigurationWritesettingscontroltheabilityoflegacyapplicationssuchasIPOfficeSoftConsoletorespectivelyviewandchangeIPOfficesettings.
4.
TFTPConfigurationWriteisnotenabledbydefault.
EnableTFTPConfigurationWritetoallowIPOfficeSoftConsoleoperatorstochangethesettingsofotherusers.
5.
SelectFile|ConfigurationtoexitthesecuritysettingsmodeandreturnIPOfficeManagertonormalconfigurationmode.
3.
3OutlookWarningIfdirectoryaccesstoMicrosoftOutlookContactsfolderhasbeenselectedinthedirectoriesconfigurationform,aMicrosoftOutlookwarningscreenmightappearwhenanoperatorisopeningIPOfficeSoftConsoleorusingtheoption'SendEmail'.
Formoreinformation,refertotheMicrosoftSupportwebsite.
1.
SelecttheAllowaccessforcheckbox,andthenclickanamountoftimeinthelist.
2.
ClickYestoallowIPOfficeSoftConsoletoretrieveOutlookcontacts.
SoftConsoleInstallationManualPage25EN-SIssue07d(13August2014)IPOffice9.
0DocumentHistoryChapter4.
SoftConsoleInstallationManualPage26EN-SIssue07d(13August2014)IPOffice9.
04.
DocumentHistoryDateIssueChanges21stJanuary201407c·CorrectsupportedoperatingsystemstoincludeWindows8.
12thAugust201407d·Incorrectrestrictiononusewithsoftphonesremoved.
10SoftConsoleInstallationManualPage27EN-SIssue07d(13August2014)IPOffice9.
0IndexIndexBBLFOperation20CCommandLineOptions19CustomSkins21DDebugToolUsing24DeleteProfile18DirectoriesExporting18DirectoryPaths18EExportingDirectories18IInstallationRequirements9InstallingSoftConsole13LLicenseKeys11OOldSoftConsoleSoftwareRemoving16OutlookWarning24PProfileDelete18RRemovingOldSoftConsoleSoftware16UUpgradeProcedure16UsingDebugTool24SoftConsoleInstallationManualPage29EN-SIssue07d(13August2014)IPOffice9.
0SoftConsoleInstallationManualPage30EN-SIssue07d(13August2014)IPOffice9.
0Performancefiguresanddataquotedinthisdocumentaretypical,andmustbespecificallyconfirmedinwritingbyAvayabeforetheybecomeapplicabletoanyparticularorderorcontract.
Thecompanyreservestherighttomakealterationsoramendmentstothedetailedspecificationsatitsdiscretion.
ThepublicationofinformationinthisdocumentdoesnotimplyfreedomfrompatentorotherprotectiverightsofAvayaorothers.
Alltrademarksidentifiedbytheorareregisteredtrademarksortrademarks,respectively,ofAvayaInc.
Allothertrademarksarethepropertyoftheirrespectiveowners.
ThisdocumentcontainsproprietaryinformationofAvayaandisnottobedisclosedorusedexceptinaccordancewithapplicableagreements.
2014AvayaInc.
Allrightsreserved.