tomcatservicetemporarilyunavailable

CHAPTER3-1CiscoCDSVideoNavigatorApplicationUserGuide,Release2.
1OL-15898-023TroubleshootingCDSVideoNavigatorSoftwareComponentsThischaptercontainsinformationthatisusefulforidentifyingandremedyingproblemsrelatedtoCiscoCDSVideoNavigator.
Thischaptercontainsthefollowingmajortopics:CDSVideoNavigatorLoggingandLogFiles,page3-1CDSVideoNavigatorDirectoryStructure,page3-3CDSVideoNavigatorScripts,page3-4CDSVideoNavigatorTroubleshooting,page3-4CDSVideoNavigatorLoggingandLogFilesCDSVideoNavigatorlogfileentriescanprovideusefulinformationfortroubleshooting.
CDSVideoNavigatorisawebapplicationthatmakesuseoftheApacheTomcatapplicationserver.
ApacheTomcatusesthelog4jloggingsystem.
TheCDSVideoNavigatorlogfileisnamedmidas.
logandresidesinthe/home/isa/MIDAS/logsdirectory.
Thelogfileisautomaticallyrotatedwhenitssizereaches20MB.
Uptotenarchivedlogfilesarestoredinthe/home/isa/MIDAS/logsdirectory.
Forexample:-rw-rw-r--1isaisa342473Jan2320:40midas.
log-rw-rw-r--1isaisa20965936Jan1917:45midas.
log.
1-rw-rw-r--1isaisa20960394Jan1814:00midas.
log.
2-rw-rw-r--1isaisa20966090Jan1720:52midas.
log.
3-rw-rw-r--1isaisa20968401Jan1620:52midas.
log.
4-rw-rw-r--1isaisa20969543Jan1520:51midas.
log.
5-rw-rw-r--1isaisa20969613Jan1420:51midas.
log.
6-rw-rw-r--1isaisa20968092Jan1320:51midas.
log.
7-rw-rw-r--1isaisa20966422Jan1220:51midas.
log.
8-rw-rw-r--1isaisa20969681Jan1120:51midas.
log.
9LoggingLevelsTheCDSVideoNavigatorlogginglevelsareFATAL,ERROR,WARN,INFO,andDEBUG.
Logginglevelsgofromleastverbosetomostverbose.
TheFATALlevelgeneratesthesmallestnumberofmessages,andtheDEBUGlevelgeneratesthegreatestnumberofmessages.
ThedefaultvalueisWARN.
3-2CiscoCDSVideoNavigatorApplicationUserGuide,Release2.
1OL-15898-02Chapter3TroubleshootingCDSVideoNavigatorSoftwareComponentsCDSVideoNavigatorLoggingandLogFilesInalabenvironment,youmightwanttokeepthelogginglevelatDEBUG.
However,usingtheDEBUGlevelaffectsperformance.
Forloadtestingoraproductionenvironment,thelogginglevelshouldbesettoINFOor,forbetterperformance,WARN.
TheCDSVideoNavigatorloggingconfigurationfileisnamedmidasLog.
propertiesandresidesinthe/home/isa/MIDAS/configdirectory.
Tochangethelogginglevel,followthesesteps:Step1Ifneeded,loginasrootontheCDE110thathostsCDSVideoNavigator.
Step2Changetheworkingdirectoryasfollows:[root@system]#cd/home/isa/MIDAS/configStep3UseatexteditortomodifythemidasLog.
propertiesfile.
a.
Changetheloglevelinthepropertylog4j.
logger.
MidasLoggertothevalueneeded.
AllowedvaluesareFATAL,ERROR,WARN,INFO,andDEBUG.
Forexample,thefollowinglinechangesthelogleveltoDEBUG:log4j.
logger.
MidasLogger=DEBUG,MidasLogFileb.
SaveandclosethemidasLog.
propertiesfile.
NoteChangestothemidasLog.
propertiesfiledonottakeeffectuntilCDSVideoNavigatorisrestartedinStep4.
Step4TostopandrestartCDSVideoNavigator,issuethefollowingcommands:[root@system]#stop_midasMIDASRunning.
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shuttingdownUsingCATALINA_BASE:/usr/local/tomcatUsingCATALINA_HOME:/usr/local/tomcatUsingCATALINA_TMPDIR:/usr/local/tomcat/tempUsingJRE_HOME:/usr/local/javaKilling:17895MIDASstopped[root@system]#start_midasMIDASnotrunning.
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startingMIDASLogEntryFormatEachCDSVideoNavigatorlogentryhasthefollowingformat:[DateTime][Logginglevel][Loggingclass]-[Logmessage]Somesamplelogentriesareasfollows:[2008-02-0418:49:49,626][ERROR][CatalogHttpServer]-ErrorfetchingcatalogfromTandbergjava.
io.
IOException:Methodfailed:HTTP/1.
1503ServiceTemporarilyUnavailable3-3CiscoCDSVideoNavigatorApplicationUserGuide,Release2.
1OL-15898-02Chapter3TroubleshootingCDSVideoNavigatorSoftwareComponentsCDSVideoNavigatorDirectoryStructure[2008-02-0418:45:29,322][WARN][BrowseCatalogAction]-device:132-Invalidpagesize-1[2008-02-0418:45:58,290][WARN][BrowseCatalogAction]-device:132-Invalidpagesize-1[2008-02-0418:46:04,971][WARN][BrowseCatalogAction]-device:132-Catalog100doesn'texist[2008-02-0418:49:49,627][INFO][CatalogHttpServer]-Fetchlocalcatalog[2008-02-0418:49:49,825][INFO][CatalogHttpServer]-Lastlocalcatalog[2008-02-0418:49:49,826][INFO][CatalogHttpServer]-CRcatalogId=1[2008-02-0418:49:49,827][INFO][CatalogHttpServer]-CRdownloadTime=1201219710722[2008-02-0418:49:49,828][INFO][CatalogHttpServer]-CRfileName=catalog.
113.
xml[2008-02-0418:49:49,828][INFO][CatalogHttpServer]-Goingtoloadlocalcatalogfile/home/isa/MIDAS/catalog/catalog.
113.
xml[2008-02-0418:49:50,133][DEBUG][AssetIndexer]-Builtindexforasset327[2008-02-0418:49:50,133][DEBUG][AssetIndexer]-Addtitle=WeddingCrashers[2008-02-0418:49:50,134][DEBUG][AssetIndexer]-Addsummary=Twodivorcemediatorswhocrashweddingstopickupwomenengageincomicalmisadventuresatthenuptialsofapolitician'sdaughter.
Ends09/02[2008-02-0418:49:50,134][DEBUG][AssetIndexer]-Addcontent=WeddingCrashersTwodivorcemediatorswhocrashweddingstopickupwomenengageincomicalmisadventuresatthenuptialsofapolitician'sdaughter.
Ends09/02OwenWilsonVinceVaughnChristopherWalkenRachelMcAdams[2008-02-0418:49:50,142][DEBUG][AssetIndexer]-Builtindexforasset328[2008-02-0418:49:50,142][DEBUG][AssetIndexer]-Addtitle=TheRock[2008-02-0418:49:50,143][DEBUG][AssetIndexer]-Addsummary=SeanConneryandNicolasCageteamuptostopadeviousU.
S.
general'sthreattochemicallyattackSanFranciscofromAlcatrazIsland.
Ends09/09[2008-02-0418:49:50,160][DEBUG][AssetIndexer]-Addcontent=TheRockSeanConneryandNicolasCageteamuptostopadeviousU.
S.
general'sthreattochemicallyattackSanFranciscofromAlcatrazIsland.
Ends09/09SeanConneryNicolasCageEdHarrisMichaelBiehnWilliamForsytheCDSVideoNavigatorDirectoryStructureCDSVideoNavigatorusesthedirectorystructureshowninTable3-1.
Table3-1CDSVideoNavigatorDirectoryStructureDirectoryContents/home/isa/MIDAS/catalogContainsthelatestcatalogfilesfetchedfromtheTandbergOpenStream.
Amaximumoffivelatestcatalogfilesarekeptinthisdirectory.
Donotmodifythecontentsofthisdirectory.
/home/isa/MIDAS/configContainsfilesforconfiguringCDSVideoNavigator.
/home/isa/MIDAS/docsContainsthereleasenotesorsomeuserhelpfiles.
ThereleasenotescontainthereleasenumberoftheinstalledCDSVideoNavigatorsoftware.
/home/isa/MIDAS/epg/dataContainsEPGdataandamappingfile.
/home/isa/MIDAS/epg/indexContainsEPGsearchindexes.
/home/isa/MIDAS_IntegrationTestContainsscriptsforcheckingwhethertheclient-facingandback-officeinterfacesareworkingcorrectly.
/home/isa/MIDAS/logsContainstheCDSVideoNavigatorlogfiles.
Formoreinformation,seethe"CDSVideoNavigatorLoggingandLogFiles"sectiononpage3-1.
3-4CiscoCDSVideoNavigatorApplicationUserGuide,Release2.
1OL-15898-02Chapter3TroubleshootingCDSVideoNavigatorSoftwareComponentsCDSVideoNavigatorScriptsCDSVideoNavigatorScriptsTheCDSVideoNavigatorsoftwareincludesthescriptsshowninTable3-2.
ThesescriptsmaybeneededtotroubleshootandresolvesomeCDSVideoNavigatorproblems.
NoteTheCDSVideoNavigatorsoftwareinstallationscriptadds/home/isa/MIDAS/scriptstothePATHvariablebutdoesnotadd/home/isa/MIDAS_IntegrationTesttothePATH.
Therefore,yourcurrentworkingdirectorymustbe/home/isa/MIDAS_IntegrationTestwheneithertheclientinterfacetestortandbergtestscriptsareexecuted.
CDSVideoNavigatorTroubleshootingThissectionprovidesinformationontroubleshootingthefollowingspecificproblemsthatcanoccurwithCDSVideoNavigator:VODCatalogNotDisplayedonSet-TopBoxes,page3-5/home/isa/MIDAS/scriptsContainsscriptsforstarting,stopping,andcheckingwhetherCDSVideoNavigatorisrunning.
/home/isa/MIDAS/testContainssampletestfiles.
/home/isa/MIDAS/webappsContainstheCDSVideoNavigatorwebapplications.
/usr/local/apache2ContainstheApachewebserverbinaryexecutable.
/usr/local/tomcatContainsfilesrelatedtotheTomcatapplicationserver.
Table3-1CDSVideoNavigatorDirectoryStructure(continued)DirectoryContentsTable3-2CDSVideoNavigatorScriptsDirectoryandScriptContents/home/isa/MIDAS/scripts/start_midasStartsCDSVideoNavigatorandtheApacheTomcatapplicationserver(tomcat5).
/home/isa/MIDAS/scripts/stop_midasStopsCDSVideoNavigator.
/home/isa/MIDAS/scripts/check_midasCheckswhetherCDSVideoNavigatorisrunninganddisplaysthereleasenumberoftheinstalledCDSVideoNavigatorsoftware.
/home/isa/MIDAS_IntegrationTest/clientinterfacetestCheckswhethertheClient-facingWebServicesInterfaceisworkingcorrectly.
TheclientinterfacetestcommanddoesnotverifytheconnectionfromCDSVideoNavigatortotheset-topbox.
/home/isa/MIDAS_IntegrationTest/searchTestCheckswhetherEPGandVODsearchisworking.
/home/isa/MIDAS_IntegrationTest/tandbergtestCheckswhethertheconnectiontoandtheWebServicesinterfaceontheTandbergOpenStreamareworkingcorrectly.
3-5CiscoCDSVideoNavigatorApplicationUserGuide,Release2.
1OL-15898-02Chapter3TroubleshootingCDSVideoNavigatorSoftwareComponentsCDSVideoNavigatorTroubleshootingVODCatalogNotDisplayedonSet-TopBoxesSymptom:TheVODcatalogisnotdisplayedononeormoreset-topboxes.
Explanation:IftheVODcatalogisnotavailableonaset-topbox,settheCDSVideoNavigatorloggingleveltoDEBUG.
Forinformationonhowtosetthelogginglevel,seethe"LoggingLevels"sectiononpage3-1.
ObservetheentriesinthelogfileforSignOnandBrowseCatalogrequestsasdescribedinthefollowingexplanation.
Whentheset-topboxuserselectstheVODservice,theCDS-VNclientontheset-topboxmakesaSignOnrequesttoCDSVideoNavigator.
TheCDS-VNclientqueriesCDSVideoNavigatorbydeviceID(MACaddressoftheset-topbox)forthelistofVODservicestowhichitisentitled.
WiththelogginglevelsettoDEBUG,youshouldbeabletoseetheSignOnrequestintheCDSVideoNavigatorlogfile.
Forexample:[2008-01-3111:10:38,125][DEBUG][SignOnAction]-SignOnrequest[2008-01-3111:10:38,125][DEBUG][SignOnAction]-deviceId=null[2008-01-3111:10:38,128][DEBUG][SignOnAction]-deviceId00:14:F8:E3:0A:DF-SignOn:processServices[2008-01-3111:10:38,152][DEBUG][SignOnAction]-Processservicedone[2008-01-3111:10:38,152][DEBUG][SignOnAction]-deviceId00:14:F8:E3:0A:DF-SignOn:processRentals[2008-01-3111:10:38,221][DEBUG][SignOnAction]-deviceId00:14:F8:E3:0A:DFhas0rentalrecordsonTandbergsystem[2008-01-3111:10:38,221][DEBUG][SignOnAction]-NoofrentalrecordsinMIDASdatabase=0[2008-01-3111:10:38,222][DEBUG][SignOnAction]-Processrentaldone[2008-01-3111:10:38,222][DEBUG][ActionSkeleton]-HTTPResponse[2008-01-3111:10:38,222][DEBUG][ActionSkeleton]-^Whentheset-topboxuserstartsbrowsingtheVODcatalog,theCDS-VNclientontheset-topboxmakesaBrowseCatalogrequesttoCDSVideoNavigator.
Forexample,thefollowinglogentriesshowaBrowseCatalogrequestandresponse:[2008-01-3111:10:38,334][DEBUG][BrowseCatalogAction]-BrowseCatalogrequest[2008-01-3111:10:38,335][DEBUG][BrowseCatalogAction]-deviceId=00:14:F8:E3:0A:DF[2008-01-3111:10:38,335][DEBUG][BrowseCatalogAction]-catalogId=1[2008-01-3111:10:38,335][DEBUG][BrowseCatalogAction]-categoryId=0[2008-01-3111:10:38,338][DEBUG][BrowseCatalogAction]-pageNo=1[2008-01-3111:10:38,338][DEBUG][BrowseCatalogAction]-pageSize=7[2008-01-3111:10:38,338][DEBUG][BrowseCatalogAction]-ConstructJDOMresponse[2008-01-3111:10:38,339][DEBUG][BrowseCatalogAction]-deviceId00:14:F8:E3:0A:DF-From=0to=5[2008-01-3111:10:38,339][DEBUG][BrowseCatalogAction]-deviceId00:14:F8:E3:0A:DF-Outputlistsize=5[2008-01-3111:10:38,339][DEBUG][BrowseCatalogAction]-hasCategory[2008-01-3111:10:38,339][DEBUG][BrowseCatalogAction]-hasServiceCategory[2008-01-3111:10:38,339][DEBUG][ActionSkeleton]-HTTPResponse[2008-01-3111:10:38,340][DEBUG][ActionSkeleton]-^M175false1ItispossiblethattheSignOnandBrowseCatalogrequestsandresponsesappearintheCDSVideoNavigatorlogentries,butnoVODcatalogisdisplayedontheset-topbox.
Thissetofsymptomsmayindicatethatthereisanetworkproblemor(lesslikely)thattheset-topboxcannotprocessthereturneddata.
Remedy:Ifthereisnolog-fileentryfortheSignOnrequestorotheractivityintheCDSVideoNavigatorlogfile,followthesesteps:NoteBecauseCDSVideoNavigatorisawebapplication,thereisnoVideoNavigatorprocessthatyoucanchecktoseeifitisrunning.
Instead,usethecheck_midascommand.
Step1Loginasroot.
Step2Ifyouknowtheset-topboxIPaddress,usethepingcommandandtheIPaddresstoverifythattheCDSVideoNavigatorserver(CDE110)canreachtheset-topbox.
Step3TocheckthatCDSVideoNavigatorisrunning,issuethefollowingcommand:[root@system]#check_midasIfCDSVideoNavigatorisrunning,theoutputhas"MIDASisrunning".
IfCDSVideoNavigatorisnotrunning,outputhas"MIDASisnotrunning".
Dooneofthefollowing:IfCDSVideoNavigatorisnotrunning,gotoStep5.
IfCDSVideoNavigatorisrunning,gotoStep4.
Step4IfCDSVideoNavigatorisrunning,verifythattheApacheHTTPserverservice(httpd)isrunningbyissuingthefollowingcommand:[root@system]#ps-ef|grephttpdDooneofthefollowingdependingonwhetherhttpdisrunning.
Ifhttpdisrunning,theoutputissimilartothefollowing.
GotoStep6.
root288010Jul1800:00:00/usr/sbin/httpdapache48812880004:0300:00:00/usr/sbin/httpdapache48822880004:0300:00:00/usr/sbin/httpdapache48832880004:0300:00:00/usr/sbin/httpdapache48842880004:0300:00:00/usr/sbin/httpdapache48852880004:0300:00:00/usr/sbin/httpdapache48862880004:0300:00:00/usr/sbin/httpdapache48872880004:0300:00:00/usr/sbin/httpdapache48882880004:0300:00:00/usr/sbin/httpdIfhttpdisnotrunning,theprecedingoutputwillnotbepresent.
Restartthehttpddaemonbyissuingthefollowingcommand:[root@system]#servicehttpdrestart3-7CiscoCDSVideoNavigatorApplicationUserGuide,Release2.
1OL-15898-02Chapter3TroubleshootingCDSVideoNavigatorSoftwareComponentsCDSVideoNavigatorTroubleshootingGotoStep6.
Step5IfCDSVideoNavigatorisnotrunning,restartitandverifythatitisrunningbyissuingthefollowingcommands:[root@system]#start_midasMIDASnotrunning.
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startingMIDAS[root@system]#check_midasMIDAS(2.
1.
X.
X)isrunningStep6Ontheset-topbox,selectorhavetheuserselecttheVODservice.
Step7CheckthelogentriestoverifythataSignOnrequestfromtheset-topboxissenttoCDSVideoNavigator.
3-8CiscoCDSVideoNavigatorApplicationUserGuide,Release2.
1OL-15898-02Chapter3TroubleshootingCDSVideoNavigatorSoftwareComponentsCDSVideoNavigatorTroubleshooting