briefingms12-020

HumanResourcesDepartmentFax:817-348-0496Email:hr@fwhs.
orgwww.
fwhs.
orgOPENRECRUITMENTJobAnnouncementJuly26,2016PositionTitle:HousingClerkSupervisor:HousingOperationsSupervisorDepartment:AssistedHousingClassification:Non-ExemptClosingDate:OpenuntilFilledSalary:13.
52MinimumSUMMARY:UnderthedirectionoftheHousingManagerorHousingOperationsSupervisor,theHousingClerkisresponsibleforreceivingdepartmentcalls,peopleandperformingclericalworkintheassigneddepartment.
TheHousingClerkpositionwillperformsomeorallofthespecificdutieslistedbelow:ESSENTIALDUTIESANDRESPONSIBILITIES:Thebelowstatementsareintendedtodescribethegeneralnatureandscopeofworkbeingperformedbythisposition.
Thisisnotacompletelistingofallresponsibilities,dutiesand/orskillsrequired.
Otherdutiesmaybeassigned.
1.
Screenscallsusingtactanddiplomacy;accuratelyreferscallstootherAgencyresources;takesaccuratephonemessages,anddirectscallerstovoicemailwhenappropriate.
2.
Greetsincomingvisitorsandclients,determinethenatureoftheirbusiness,anddirectthemtoappropriatestaff.
3.
ArrangesforlandlordsandparticipantstosigncontractsandmakescopiesforparticipantsandAssistedHousing(AH)Counselors.
4.
Scheduleshearingsthatincludesparticipants,HearingOfficersandarrangementsformeetingroom;5.
WorkscloselywithHearingOfficertofollowuponhearingsfordata,statusupdateandendingwithcompletionofsendinghearingresultstorequiredparticipants.
6.
AssistsAHCounselorwithHousingAssistanceProgram(HAP)registerreconciliation.
7.
Sendsnoticesofrentchangestoparticipantsandlandlords.
8.
Deliversinformationprovidedbyapplicants,participants,orownerstoappropriatemanagementlevel.
9.
SendsnoticestoapplicantsonwaitinglisttovisitAuthority'sofficetoupdateapplicationformorforeligibilityinterview.
072016-AH-020Toapplyforthisposition,clickhere:10.
Logsanddistributesmail,messagesandfaxes.
11.
Preparesbriefingpackets,ownerinformationorreexaminationpackets.
12.
ReconcilesRepaymentAgreementsReportmonthly,refersdelinquentaccountstoAHCounselorforappropriateaction.
13.
Respondstoapplicantsorotherinterestedpartiesregardingprograminformation,waitinglistinformation,andothersimilarinquiries.
14.
Receivesandreviewsrequestforinspections.
15.
ProcessesPASSEDinitialinspections.
16.
Maintainsallfilesforassigneddepartmenttoincludevoucherclientsandinspections.
17.
Makescopiesofmaterialsasdirected.
18.
Typescontracts,reports,formsandcorrespondence.
19.
Performsotherdutiesasassignedincludingtemporaryassignmentsatotherlocationsordoingotherfunctionscommensuratewiththequalificationsandknowledgeofthisposition.
BEHAVIORALCOMPETENCIES:Thispositionrequirestheincumbenttoexhibitthefollowingbehavioralcompetencies:ProblemSolving:Identifiesandresolvesproblemsinatimelymanner;gathersandanalyzesinformationskillfully;developsalternativesolutions;workswellingroupproblemsolvingsituations;usesreasonevenwhendealingwithsensitivetopicsand/oriratecustomers.
CustomerService:UnderstandsthatallAuthorityemployeeshaveexternaland/orinternalcustomersthattheyprovideservicesandinformationto;honorsalloftheAuthority'scommitmentstocustomers/residentsbyprovidinghelpful,courteous,accessible,responsiveandknowledgeablecustomerservice.
InterpersonalSkills:Focusesonsolvingconflict,notblaming;maintainsconfidentiality;listenstootherswithoutinterrupting;establishesrapportwhenworkingwithothers.
Teamwork:Cooperateswithotherstoaccomplishcommongoals;workswithemployeeswithinandacrosshis/herdepartmenttoachievesharedgoals;treatsotherwithdignityandrespectandmaintainsfriendlydemeanor;valuesthecontributionsofothers.
ResultsOrientation:Consistentlydeliversrequiredagencyresults;setsandachievesachievable,consistentlycomplieswithqualitystandardsandmeetsdeadlines;maintainsfocusonAgencygoals.
Accountability:Acceptsfullresponsibilityforselfandcontributionasateammember;displayshonestyandtruthfulness;confrontsproblemsquickly;displaysastrongcommitmenttoorganizationalsuccessandinspiresotherstocommittogoals;demonstratesacommitmenttodeliveringonhis/herpublicdutyandpresentingoneselfasacrediblerepresentativeoftheAgencytomaintainthepublic'strust.
Professionalism:Approachesothersinatactfulmanner;reactswellunderpressure;treatsotherswithrespectandconsiderationregardlessoftheirstatusorposition;acceptsresponsibilityforownactions.
QUALIFICATIONS:Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.
Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orabilityrequired.
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.
JobCompetencies:Knowledgeofgeneralofficepracticesandprocedures,businessEnglishandbasicmathematics;Proficienttyping/wordprocessing(minimumof35WPM),filemaintenance,and10-keyskills;Workingknowledgeofpersonalcomputerapplicationsandsoftwaretodevelopspreadsheets,databasestoincludeMicrosoftSuite(word,excel,PowerPoint);Abilitytomeetestablisheddeadlines;Abilitytounderstandandfollowmoderatelycomplexwrittenandoralinstructions;Abilitytocommunicatewithandrelatetopersonsofdiversebackgroundsandabilitiesandtoestablishandmaintaineffectiveworkingrelationshipswithparticipants,landlordsandotheremployees;Abilitytoplanandprioritizeduties;KnowledgeofspokenandwrittenSpanishpreferredbutnotrequired;EDUCATIONAND/OREXPERIENCE:HighschooldiplomaorGED.
One(1)yearofgeneralclericalexperience,oranequivalentcombinationofeducationandexperience.
EmployeemustpossessavalidTexasdriver'slicenseoracquireonewithinthefirst30daysofemploymentandbeeligibleforcoverageundertheAuthority'sfleetautoinsurance.
TECHNICALSKILLS:Toperformthisjobsuccessfully,anindividualshouldhaveaverageabilitiesusingcomputersoftwaresuchasMSWord,andOutlook,andshouldbecapableofusinginternetresourcesforresearchanddevelopingreports.
Abilitytolearnothercomputersoftwareprogramsasrequiredbyassignedtasks.
PHYSICALDEMANDS:Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionofthisjob.
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.
Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtosit,stand,andwalk.
Whiletheworkisprimarilysedentary,excessivewalking,standing,bending,andcarryingofitemssuchasbooks,binders,files,anddocumentsisrequired.
Theemployeemustoccasionallyliftand/ormoveupto25pounds.