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ServiceUnavailable,Offline,orActionCancellederrorsWhenItrytosignintoRealPlayer,Igeta"ServiceUnavailable,""Youarecurrentlyoffline,"or"Actioncancelled"error.
HowcanIfixthisYoumayneedtounblocktheprograminyourcomputer'sfirewallif:-Yougeta'ServiceUnavailable'or'youareworkingoffline,clickheretorefresh'errorwhiletryingtosigninorviewpages,oran'Actioncancelled'messagewhenyoutrytoplayaclip(orviewalivevideofeedsuchasBigBrother).
-ItishavingproblemsretrievingCDinformationNorton,McAfee,ZoneAlarm,Freedom,BlackIce,WindowsFirewall,andMicrosoftISAserveraresomeofthemostcommonbrandsoffirewallsoftware.
Instructionsforthesefollow:NortonFirewall:1.
Closetheprogram.
2.
Double-clicktheNortonFirewalliconintheWindowstaskbar.
3.
ClicktheConfigurebuttonontherightside.
4.
ClicktheProgramControltabatthetop.
5.
Locatetheprogram(RealPlayerorRhapsody).
6.
HighlightandclickRemove.
7.
CloseNortonPersonalFirewall.
8.
OpentheprogramandyouwillgetaprompttograntaccesstotheInternet.
9.
ChoosePermitandcheckAlwaysusethisaction.
10.
Restartthecomputer.
Ifyouarestillreceivinga"ServiceUnavailable"error,contactNortonathttp://www.
symantec.
com/techsupp/tofindouthowtoconfigureitcorrectly.
McAfeePersonalFirewall:TherearetwopossiblemethodsforMcAfeePersonalFirewall.
Youcanchooseeitherone:Firstmethod:1.
Double-clickthefirewalliconintheWindowstaskbar.
2.
Fromtheleftside,clickonInternetApplications.
3.
ClickNewAllowedApplication.
4.
LocateRealPlay.
exeiftheprogramisRealplayer(C:\ProgramFiles\real\realplayer\),orRhapsody.
exeifitisRhapsody(C:\ProgramFiles\*rhapsodyfolder*\).
5.
Clickontheprogram,thenclickOpen.
6.
ClosetheMcAfeePersonalFirewall.
7.
Restartthecomputer.
Secondmethod:1.
Double-clickthefirewalliconinthesystemtray.
2.
ClickInternetApplicationsfromtheleftside.
3.
LocateandremoveRealPlayerorRhapsodyfromthelist.
CloseMcAfeePersonalFirewall.
4.
Thenexttimeyouruntheprogram,youwillbepromptedbyMcAfeetoallowordenyaccesstotheInternet.
ChooseAllow.
McAfeeSecurityCenter:1.
Closetheprogramandanyotherprogramsthatyouhaveopen.
2.
Double-clicktheSecurityCentericonintheWindowstaskbar.
3.
ClickPersonalFirewallontheleftside.
4.
ClickViewtheInternetApplicationsList.
5.
ClickNewAllowedApplication.
6.
LocateRealPlay.
exeiftheprogramisRealplayer(C:\ProgramFiles\real\realplayer\),orRhapsody.
exeifitisRhapsody(C:\ProgramFiles\*rhapsodyfolder*\).
7.
Clickontheprogram,thenclickOpen.
8.
ClosetheMcAfeePersonalFirewall.
9.
CloseMcAfeeSecurityCenter.
10.
Right-clicktheMcAfeeiconnexttotheclockandclickondisablePersonalprivacyservices.
Ifyouarestillreceivinga"ServiceUnavailable"error,contactMcAfeeathttp://us.
mcafee.
com/root/support.
asptofindouthowtoconfigureitcorrectly.
ZoneAlarm:1.
OpenZoneAlarm.
2.
ClickProgramControl.
3.
ClickonPrograms.
4.
Findtheprograminthelist.
5.
Nexttotheprogram'snameintheAccesscolumn,bothTrustedandInternetmusthavecheckmarksinthem.
IfyouhaveaoranXinTrustedorInternet,thenclicktheorXandchooseAllow.
ThiswillchangetheorXintoacheckmark.
6.
Thisshouldcorrecttheconnectionproblemsyouareencountering.
Ifyouarestillreceivinga"ServiceUnavailable"error,contactZoneLabsathttp://www.
zonelabs.
com/store/content/support/support.
jsptofindouthowtoconfigureitcorrectly.
Freedom:1.
Closetheprogram.
2.
Double-clickthesystemtrayiconintheWindowstaskbar.
3.
ClickFirewall.
4.
ClickInternetAccessRules.
5.
Locatetheprogram.
6.
ClicktheiconandsettoAllow.
Ifyouarestillreceivinga"ServiceUnavailable"error,contactFreedomathttp://www.
freedom.
net/support/tofindouthowtoconfigureitcorrectly.
ForBlackIce,checktheirsupportsiteathttps://iss.
custhelp.
com/cgi-bin/iss.
cfg/php/enduser/std_alp.
php.
WindowsFirewall:1.
ClickStartandselectControlPanel.
2.
SelectSecurityCenter.
3.
ClickWindowsFirewall.
4.
EnsuretheFirewallissettoOn(recommended).
5.
ClicktheExceptionstab.
6.
ClicktheAddProgrambutton.
7.
LocateandselectRealPlayer.
8.
ClickOK.
9.
EnsurethatRealPlayerisintheProgramsandServicescolumnandtheboxischecked.
10.
ClickOK.