returneddell800
dell800 时间:2021-03-26 阅读:()
FEBRUARY2016APRINCIPLEDTECHNOLOGIESTESTREPORTCommissionedbyDellInc.
DELLPROSUPPORTPLUSFORPCSANDTABLETSWhensomethinggoeswrongwithyourPCortablet,dealingwithtechnicalsupportcanbearealhassle.
Betweenfindingtheinformationtechnicalsupportneedsaboutyourlaptop,waitingtospeakwiththecorrectpersononthephone,andtroubleshootingtheproblem,itcanbeafrustratingprocesstoresolvetheproblemandgetbacktowork.
That'swhyDelloffersProSupportPlusforPCsandtablets—itspremiersupportservicewithDellSupportAssisttechnology.
AccordingtoDell,ProSupportPlusprovidesproactiveandpredictiveautomatedsupportthatcanreducetheamountoftimeandnumberofstepsinthetroubleshootingprocess.
FormoreinfofromDell,visitdell.
com/supportassist.
TocomparethesupportexperienceprovidedbyDell,Apple,HP,andLenovofromacustomer'sperspective,wefatallydamagedtheharddriveinalaptopfromeachvendorandworkedwiththerespectivetechnicalsupportstafftotroubleshoottheissue.
DelldeliveredabetterexperiencethanApple,HP,andLenovo—wehadaresolutioninjustafewminutesandasmallnumberofsteps,withouthavingtocalltechnicalsupport.
APrincipledTechnologiestestreport2DellProSupportPlusforPCsandtabletsFASTERSUPPORTRESOLUTIONWITHLESSHASSLEWeinducedaharddrivefailurebydroppingeachlaptopuntilitcouldnolongerloadtheoperatingsystem.
Wethenmeasuredtheamountoftimeandnumberofstepsittooktoresolvetheissueusingeachvendor'stop-levelsupportservice.
Weconsideredourissueresolvedwhenthetechnicalsupportstaffcorrectlyidentifiedtheharddrivefailureand/orinitiatedanactionthatwouldfixit.
Figure1showstheamountoftimerequiredtoresolveaharddrivefailurewithtechnicalsupportstafffromthefourvendors.
Figure1:DellProSupportPluswithSupportAssistrequiredlessthan5minutestoresolveaharddrivefailure(mm:ss).
DellProSupportPluswithSupportAssistprovidedthefastestresolutiontoourharddrivefailurewiththeleastamountofeffort.
Dell'spre-bootdiagnosticsgaveusanerrorcodetoenterintoanonlineformatsupportassist.
dell.
com,andashorttimelaterwereceivedanemailconfirmationthatourreplacementharddrivewasontheway.
Fortheotherthreevendors,wehadtomakeaphonecalltotechnicalsupport.
Thatrequiredgoingthroughmenuoptions,waitingonhold,andprovidingbasicinformationbeforetechnicalsupportstaffcouldevenstarttotackletheactualproblem.
Whiletheamountoftimespentwaitingtotalktoatechnicalsupportrepresentativecanvarywidelyduetofactorssuchascallvolume,theprocesstakesawayvaluabletimeforyourbusyworkdayandcanbeveryfrustrating.
APrincipledTechnologiestestreport3DellProSupportPlusforPCsandtabletsInadditiontotime,wealsomeasuredthenumberofstepsrequiredtoresolveourharddrivefailure.
AsFigure2shows,DellProSupportPluswithSupportAssistrequiredthefewestnumberofsteps.
Figure2:DellProSupportPluswithSupportAssistrequiredonly8stepstoresolveaharddrivefailure.
DETAILEDRESULTSDellProSupportPluswithSupportAssistEventhoughtheharddrivefailurepreventedourDelllaptopfromloadingtheoperatingsystem,wecouldstillrunpre-bootdiagnosticsbypressingF12duringthebootprocess.
TheDellSupportAssistpre-bootenvironmentprovidedanerrorcode,whichweenteredintotheformatsupportassist.
dell.
com.
Withintwominutes,wereceivedanemailfromDellSupportAssistnotifyingusthatithaddetectedafailedcomponent,andthatareplacementharddrivewouldarriveonthenextbusinessday.
DellSupportAssisthadcollecteddetailsoftheharddrivefailureanddeterminedtheappropriatesolutionforus.
ThereplacementharddrivedidindeedarrivethenextbusinessdaywithMicrosoftWindows10pre-installed.
Weinstalledthereplacementdrive,andwewerebackinbusiness.
Dellallowedustokeepourdamagedharddrivewithoursensitivecorporatedata.
WithDellProSupport,thetroubleshootingprocessonlytook8steps,lessthan5minutes,andnotimeonthephone.
Insteadofuspickingupthephoneandcallingtechnicalsupport,DellSupportAssistproactivelydiagnosedAPrincipledTechnologiestestreport4DellProSupportPlusforPCsandtabletstheissue,andthenDellautomaticallydispatchedthereplacementharddrive.
WithDellProSupportPlusandDellSupportAssist,ourissuewasresolvedwithlittletimeoreffortonourpart.
Lenovo–OnsiteandAccidentalDamageProtectionOurphonecallwithLenovo'stechnicalsupportlasted11minutes.
ThecalltimewasshorterthanwithAppleandHPbecauseLenovotechnicalsupportdidnotattempttotroubleshootourissue.
Insteadofsendingusareplacementharddrive,Lenovosentusashippingboxthatrequiredustoreturntheentirelaptopforrepair.
EventhoughthephonetimewasshorterwithLenovo'stop-tiersupport,theplanstillrequiredustocall,andphonewaittimescanvary.
Wewereunabletousethelaptopforseveraldays,andLenovokeptthedamagedharddrivewithoursensitivecorporatedata.
HP–NextBusinessDayOn-siteCoverageforNotebookswithAccidentalDamageProtectionServiceHP'stop-tiersupportpackagerequiredover20minutesonthephonetoresolveoursupportcase.
WealsohadtoprovidesysteminformationaboutourlaptopthatDellSupportAssistcollectedproactivelyonourbehalf.
Afterthephonecall,HPsentusablankreplacementharddrivethatarrivedthenextday.
Twodayslaterwereceivedtworestorediscs,whichweusedtoreinstalltheoperatingsystem.
HP'stop-tiersupportrequiredthatwereturnthedamageddrivewithinaweek,withoutprovidingawaytowipethedrive.
Ifwehadnotreturnedthedrivethatincludedourcorporatedata,wewouldhavebeenchargedforthecostofthereplacementdrive.
Apple–AppleCareProtectionPlanWespentalmostanhouronthephonewithAppletechnicalsupport.
Apple'sresolutionrequiredustodrivetotheclosestAppleStoreandleavetheMacBookProattheGeniusBarovernightforrepair.
Applereplacedtheharddrive,andwereturnedtothestorethefollowingdaytopickuptherepairedlaptop.
TheAppleStorekeptthedamagedharddrivewithoursensitivecorporatedata.
APrincipledTechnologiestestreport5DellProSupportPlusforPCsandtabletsCONCLUSIONDellProSupportPluswithSupportAssisttechnologyprovidedthebestsupportexperienceforourharddrivefailuretestcase,withtheleastamountoftimeandfewestnumberofstepstoresolution.
DellSupportAssistdiagnosedthedamagedharddriveandsenttherelevantinformationtoDelltechnicalsupport,greatlyreducingtheamountofeffortonourpartincomparisontoApple,HP,andLenovo.
APrincipledTechnologiestestreport6DellProSupportPlusforPCsandtabletsAPPENDIXA—SYSTEMINFORMATIONFigure3providessupportplananddetailedconfigurationinformationforthetestsystems.
SystemDellLatitude14E5450Apple13-inchMacBookProHPEliteBook840G2LenovoThinkPadT450Supportplan(3years)ProSupportPluswithnextbusinessdayOnsiteServiceAppleCareProtectionPlanNextBusinessDayOn-siteCoverageforNotebookswithAccidentalDamageProtectionServiceOnsiteandAccidentalDamageProcessorIntelCorei5-5200UIntelCorei5-3210MIntelCorei5-5200UIntelCorei5-5200UProcessorfrequency2.
2-2.
70GHz2.
50GHz2.
2-2.
70GHz2.
2-2.
70GHzProcessorcores2222Memory4GB4GB4GB4GBStorage500GB500GB500GB500GBGraphicsIntelHDGraphics5500IntelHDGraphics4000IntelHDGraphics5500IntelHDGraphics5500Batterycapacity38Wh60Wh50Wh23.
2Wh(front)23.
2Wh(rear)Display14″1366*76813.
3″1280x80014″1366*76814″1366*768Wireless802.
11a/b/g/n/ac802.
11a/b/g/n802.
11a/b/g/n/ac802.
11a/b/g/n/acBluetooth4.
04.
04.
04.
0OSWindows10Professional64-bitOSXElCapitanWindows10Professional64-bitWindows10Professional64-bitFigure3:Supportplanandconfigurationinformationforthelaptopsthatwetested.
APrincipledTechnologiestestreport7DellProSupportPlusforPCsandtabletsAPPENDIXB—HOWWETESTEDDAMAGINGTHEHARDDRIVESWedroppedeachsystemwhilerunningtheMAXONCINEBENCHR15benchmark,andrepeatedtheprocessuntileachsystemcouldnolongerloadtheoperatingsystem.
SettingupCINEBENCHR151.
DownloadCINEBENCHR15fromhttp://www.
maxon.
net/en/products/cinebench/overview.
html.
2.
InstallCINEBENCH:a.
Right-clicktheCINEBENCHZIPfile,andchooseExtractAll.
b.
IntheSelectaDestinationandExtractFileswindow,clickBrowse,clickDesktop,andclickOK.
c.
ClickExtract.
Conductingthedroptest1.
Placethefullychargednotebookontotheplatenofthedroptester,withthenotebook'sbaseflatontheplatenandthescreenfacingforward,openata120-degreeangle.
2.
LaunchCINEBENCHR15bydouble-clickingtheCINEBENCHR15.
exefileintheCINEBENCHR15folderlocatedontheWindowsdesktop.
3.
ClickFile,andselectRunallselectedtests,fromthedropdownwindow.
4.
UnplugthesystemfromACpower.
5.
Onthedroptablecontroller,holddowntheArmbutton,andpresstheDropbuttontodropthelaptop.
6.
ScantheharddrivewithHDDScantocheckforbadblocks.
7.
Repeatsteps1through6untiltheharddrivefailstolaunchWindows10.
APrincipledTechnologiestestreport8DellProSupportPlusforPCsandtabletsAPPENDIXC–STEPSFORPROBLEMRESOLUTIONFigure4showsthestepsrequiredtoresolvetheharddrivefailureforeachvendor.
StepsDellAppleHPLenovo1PressF12andselectDiagnosticstolaunchtheEnhancedPre-bootSystemAssessment(ePSA).
Call1-800-275-2273.
Call1-800-334-5144.
Call1-855-253-6686.
2ClickYeswhenyouseethecolorbarsduringthedisplaydiagnostic.
NotetheErrorCode,ValidationCode,andServiceTagwhentheharddriveerrorisdetected.
TellphonemenuyouarecallingaboutaMacBookPro.
Tellphonemenuyouarecallingaboutanotebook.
Press3forrepair.
3Onanothercomputer,navigatetohttp://supportassist.
dell.
comTellphonemenuyouarenotcallingaboutsigninginorauthentication.
TellphonemenuthatyouhaveanEliteBookPress1forThinkPadbrandedproducts.
4EnterErrorCode,ValidationCode,ServicetagfromtheePSAalertwindow,andclickNext.
Tellphonemenuyouareready.
Describeproblemtosupporttechnician.
Press1forLenovoProduct.
5ClickNext.
Tellphonemenuyourserialnumber.
RemovebatteryandACadapter.
Press1forThinkPadbrandedsupport.
6SignintoyourDellaccount.
Providename.
Holdpowerbuttonfor60seconds.
Press1forlaptop.
7ClickCompleteRequest.
Describeproblemsymptoms.
PutbatteryandACadapterbackintothelaptopPress1fortechnicalsupport.
8Receivedemailthatstatesharddrivewillbeshippednextbusinessday.
HolddownCommandandRandpoweronthecomputer.
PresspowerbuttonandstartpressingF2.
Provideinfoaboutlaptopproblem.
9ConnecttoWi-Fi.
SelectEnglishProvideserialnumberforthelaptop.
10ClickApplemenu.
SelectComponentTest.
Providemachinetype.
11Selectstartupdisk.
SelectHardDrivetest.
Statewhetherlaptopisapersonalorbusinesslaptop.
12Closeoutofscreen.
ClickQuickTest.
Providebusinessname.
13SelectDiskUtility.
ReportfailureID.
Providebusinessaddress.
14SelectDisk0.
Provideserialnumber.
Providephonenumber.
APrincipledTechnologiestestreport9DellProSupportPlusforPCsandtabletsStepsDellAppleHPLenovo15ClickInfo.
Providephonenumber.
Providename.
16Providemoredetailsofaccident.
Providename.
Provideemailaddress.
17Provideemailaddress.
Statethatlaptopisacompanylaptop.
Approvestatusupdatesviaemail.
18Powerofflaptop.
Providecompanyname.
Describelaptopbehavior.
19PoweronlaptopwhilepressingCommand+Option+P+R.
Providecorporateemailaddress.
Approvedepotboxbeingsent.
20Powerofflaptop.
Providebusinessstreetaddress.
Writedowncasenumber.
21PresspowerbuttonandholddownCommand+R.
Describephysicaldamage.
Verifylaptopproblemtimeline.
22ConnecttoWi-Fi.
StatewhetheryouneedatechniciantoreplacetheHDforyou.
Re-verifyphysicaldamage.
23SelectEnglish.
Statewhattypeofimageisonthelaptop.
Stateifsystemispasswordprotected.
24SelectRe-installOSX.
ValidateOStype.
25ClickContinue.
26ClickIagree.
27ClickonOpenDiskUtility.
28VerifynoTimeMachineBackuponsystem.
29ScheduleAppleStoreGeniusBarappointment.
Figure4:Thestepsrequiredtoresolveaharddrivefailureforeachvendor.
APrincipledTechnologiestestreport10DellProSupportPlusforPCsandtabletsABOUTPRINCIPLEDTECHNOLOGIESPrincipledTechnologies,Inc.
1007SlaterRoad,Suite300Durham,NC,27703www.
principledtechnologies.
comWeprovideindustry-leadingtechnologyassessmentandfact-basedmarketingservices.
Webringtoeveryassignmentextensiveexperiencewithandexpertiseinallaspectsoftechnologytestingandanalysis,fromresearchingnewtechnologies,todevelopingnewmethodologies,totestingwithexistingandnewtools.
Whentheassessmentiscomplete,weknowhowtopresenttheresultstoabroadrangeoftargetaudiences.
Weprovideourclientswiththematerialstheyneed,frommarket-focuseddatatouseintheirowncollateraltocustomsalesaids,suchastestreports,performanceassessments,andwhitepapers.
Everydocumentreflectstheresultsofourtrustedindependentanalysis.
Weprovidecustomizedservicesthatfocusonourclients'individualrequirements.
Whetherthetechnologyinvolveshardware,software,Websites,orservices,weoffertheexperience,expertise,andtoolstohelpourclientsassesshowitwillfareagainstitscompetition,itsperformance,itsmarketreadiness,anditsqualityandreliability.
Ourfounders,MarkL.
VanNameandBillCatchings,haveworkedtogetherintechnologyassessmentforover20years.
Asjournalists,theypublishedoverathousandarticlesonawidearrayoftechnologysubjects.
TheycreatedandledtheZiff-DavisBenchmarkOperation,whichdevelopedsuchindustry-standardbenchmarksasZiffDavisMedia'sWinstoneandWebBench.
TheyfoundedandledeTestingLabs,andaftertheacquisitionofthatcompanybyLionbridgeTechnologiesweretheheadandCTOofVeriTest.
PrincipledTechnologiesisaregisteredtrademarkofPrincipledTechnologies,Inc.
Allotherproductnamesarethetrademarksoftheirrespectiveowners.
DisclaimerofWarranties;LimitationofLiability:PRINCIPLEDTECHNOLOGIES,INC.
HASMADEREASONABLEEFFORTSTOENSURETHEACCURACYANDVALIDITYOFITSTESTING,HOWEVER,PRINCIPLEDTECHNOLOGIES,INC.
SPECIFICALLYDISCLAIMSANYWARRANTY,EXPRESSEDORIMPLIED,RELATINGTOTHETESTRESULTSANDANALYSIS,THEIRACCURACY,COMPLETENESSORQUALITY,INCLUDINGANYIMPLIEDWARRANTYOFFITNESSFORANYPARTICULARPURPOSE.
ALLPERSONSORENTITIESRELYINGONTHERESULTSOFANYTESTINGDOSOATTHEIROWNRISK,ANDAGREETHATPRINCIPLEDTECHNOLOGIES,INC.
,ITSEMPLOYEESANDITSSUBCONTRACTORSSHALLHAVENOLIABILITYWHATSOEVERFROMANYCLAIMOFLOSSORDAMAGEONACCOUNTOFANYALLEGEDERRORORDEFECTINANYTESTINGPROCEDUREORRESULT.
INNOEVENTSHALLPRINCIPLEDTECHNOLOGIES,INC.
BELIABLEFORINDIRECT,SPECIAL,INCIDENTAL,ORCONSEQUENTIALDAMAGESINCONNECTIONWITHITSTESTING,EVENIFADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.
INNOEVENTSHALLPRINCIPLEDTECHNOLOGIES,INC.
'SLIABILITY,INCLUDINGFORDIRECTDAMAGES,EXCEEDTHEAMOUNTSPAIDINCONNECTIONWITHPRINCIPLEDTECHNOLOGIES,INC.
'STESTING.
CUSTOMER'SSOLEANDEXCLUSIVEREMEDIESAREASSETFORTHHEREIN.
DELLPROSUPPORTPLUSFORPCSANDTABLETSWhensomethinggoeswrongwithyourPCortablet,dealingwithtechnicalsupportcanbearealhassle.
Betweenfindingtheinformationtechnicalsupportneedsaboutyourlaptop,waitingtospeakwiththecorrectpersononthephone,andtroubleshootingtheproblem,itcanbeafrustratingprocesstoresolvetheproblemandgetbacktowork.
That'swhyDelloffersProSupportPlusforPCsandtablets—itspremiersupportservicewithDellSupportAssisttechnology.
AccordingtoDell,ProSupportPlusprovidesproactiveandpredictiveautomatedsupportthatcanreducetheamountoftimeandnumberofstepsinthetroubleshootingprocess.
FormoreinfofromDell,visitdell.
com/supportassist.
TocomparethesupportexperienceprovidedbyDell,Apple,HP,andLenovofromacustomer'sperspective,wefatallydamagedtheharddriveinalaptopfromeachvendorandworkedwiththerespectivetechnicalsupportstafftotroubleshoottheissue.
DelldeliveredabetterexperiencethanApple,HP,andLenovo—wehadaresolutioninjustafewminutesandasmallnumberofsteps,withouthavingtocalltechnicalsupport.
APrincipledTechnologiestestreport2DellProSupportPlusforPCsandtabletsFASTERSUPPORTRESOLUTIONWITHLESSHASSLEWeinducedaharddrivefailurebydroppingeachlaptopuntilitcouldnolongerloadtheoperatingsystem.
Wethenmeasuredtheamountoftimeandnumberofstepsittooktoresolvetheissueusingeachvendor'stop-levelsupportservice.
Weconsideredourissueresolvedwhenthetechnicalsupportstaffcorrectlyidentifiedtheharddrivefailureand/orinitiatedanactionthatwouldfixit.
Figure1showstheamountoftimerequiredtoresolveaharddrivefailurewithtechnicalsupportstafffromthefourvendors.
Figure1:DellProSupportPluswithSupportAssistrequiredlessthan5minutestoresolveaharddrivefailure(mm:ss).
DellProSupportPluswithSupportAssistprovidedthefastestresolutiontoourharddrivefailurewiththeleastamountofeffort.
Dell'spre-bootdiagnosticsgaveusanerrorcodetoenterintoanonlineformatsupportassist.
dell.
com,andashorttimelaterwereceivedanemailconfirmationthatourreplacementharddrivewasontheway.
Fortheotherthreevendors,wehadtomakeaphonecalltotechnicalsupport.
Thatrequiredgoingthroughmenuoptions,waitingonhold,andprovidingbasicinformationbeforetechnicalsupportstaffcouldevenstarttotackletheactualproblem.
Whiletheamountoftimespentwaitingtotalktoatechnicalsupportrepresentativecanvarywidelyduetofactorssuchascallvolume,theprocesstakesawayvaluabletimeforyourbusyworkdayandcanbeveryfrustrating.
APrincipledTechnologiestestreport3DellProSupportPlusforPCsandtabletsInadditiontotime,wealsomeasuredthenumberofstepsrequiredtoresolveourharddrivefailure.
AsFigure2shows,DellProSupportPluswithSupportAssistrequiredthefewestnumberofsteps.
Figure2:DellProSupportPluswithSupportAssistrequiredonly8stepstoresolveaharddrivefailure.
DETAILEDRESULTSDellProSupportPluswithSupportAssistEventhoughtheharddrivefailurepreventedourDelllaptopfromloadingtheoperatingsystem,wecouldstillrunpre-bootdiagnosticsbypressingF12duringthebootprocess.
TheDellSupportAssistpre-bootenvironmentprovidedanerrorcode,whichweenteredintotheformatsupportassist.
dell.
com.
Withintwominutes,wereceivedanemailfromDellSupportAssistnotifyingusthatithaddetectedafailedcomponent,andthatareplacementharddrivewouldarriveonthenextbusinessday.
DellSupportAssisthadcollecteddetailsoftheharddrivefailureanddeterminedtheappropriatesolutionforus.
ThereplacementharddrivedidindeedarrivethenextbusinessdaywithMicrosoftWindows10pre-installed.
Weinstalledthereplacementdrive,andwewerebackinbusiness.
Dellallowedustokeepourdamagedharddrivewithoursensitivecorporatedata.
WithDellProSupport,thetroubleshootingprocessonlytook8steps,lessthan5minutes,andnotimeonthephone.
Insteadofuspickingupthephoneandcallingtechnicalsupport,DellSupportAssistproactivelydiagnosedAPrincipledTechnologiestestreport4DellProSupportPlusforPCsandtabletstheissue,andthenDellautomaticallydispatchedthereplacementharddrive.
WithDellProSupportPlusandDellSupportAssist,ourissuewasresolvedwithlittletimeoreffortonourpart.
Lenovo–OnsiteandAccidentalDamageProtectionOurphonecallwithLenovo'stechnicalsupportlasted11minutes.
ThecalltimewasshorterthanwithAppleandHPbecauseLenovotechnicalsupportdidnotattempttotroubleshootourissue.
Insteadofsendingusareplacementharddrive,Lenovosentusashippingboxthatrequiredustoreturntheentirelaptopforrepair.
EventhoughthephonetimewasshorterwithLenovo'stop-tiersupport,theplanstillrequiredustocall,andphonewaittimescanvary.
Wewereunabletousethelaptopforseveraldays,andLenovokeptthedamagedharddrivewithoursensitivecorporatedata.
HP–NextBusinessDayOn-siteCoverageforNotebookswithAccidentalDamageProtectionServiceHP'stop-tiersupportpackagerequiredover20minutesonthephonetoresolveoursupportcase.
WealsohadtoprovidesysteminformationaboutourlaptopthatDellSupportAssistcollectedproactivelyonourbehalf.
Afterthephonecall,HPsentusablankreplacementharddrivethatarrivedthenextday.
Twodayslaterwereceivedtworestorediscs,whichweusedtoreinstalltheoperatingsystem.
HP'stop-tiersupportrequiredthatwereturnthedamageddrivewithinaweek,withoutprovidingawaytowipethedrive.
Ifwehadnotreturnedthedrivethatincludedourcorporatedata,wewouldhavebeenchargedforthecostofthereplacementdrive.
Apple–AppleCareProtectionPlanWespentalmostanhouronthephonewithAppletechnicalsupport.
Apple'sresolutionrequiredustodrivetotheclosestAppleStoreandleavetheMacBookProattheGeniusBarovernightforrepair.
Applereplacedtheharddrive,andwereturnedtothestorethefollowingdaytopickuptherepairedlaptop.
TheAppleStorekeptthedamagedharddrivewithoursensitivecorporatedata.
APrincipledTechnologiestestreport5DellProSupportPlusforPCsandtabletsCONCLUSIONDellProSupportPluswithSupportAssisttechnologyprovidedthebestsupportexperienceforourharddrivefailuretestcase,withtheleastamountoftimeandfewestnumberofstepstoresolution.
DellSupportAssistdiagnosedthedamagedharddriveandsenttherelevantinformationtoDelltechnicalsupport,greatlyreducingtheamountofeffortonourpartincomparisontoApple,HP,andLenovo.
APrincipledTechnologiestestreport6DellProSupportPlusforPCsandtabletsAPPENDIXA—SYSTEMINFORMATIONFigure3providessupportplananddetailedconfigurationinformationforthetestsystems.
SystemDellLatitude14E5450Apple13-inchMacBookProHPEliteBook840G2LenovoThinkPadT450Supportplan(3years)ProSupportPluswithnextbusinessdayOnsiteServiceAppleCareProtectionPlanNextBusinessDayOn-siteCoverageforNotebookswithAccidentalDamageProtectionServiceOnsiteandAccidentalDamageProcessorIntelCorei5-5200UIntelCorei5-3210MIntelCorei5-5200UIntelCorei5-5200UProcessorfrequency2.
2-2.
70GHz2.
50GHz2.
2-2.
70GHz2.
2-2.
70GHzProcessorcores2222Memory4GB4GB4GB4GBStorage500GB500GB500GB500GBGraphicsIntelHDGraphics5500IntelHDGraphics4000IntelHDGraphics5500IntelHDGraphics5500Batterycapacity38Wh60Wh50Wh23.
2Wh(front)23.
2Wh(rear)Display14″1366*76813.
3″1280x80014″1366*76814″1366*768Wireless802.
11a/b/g/n/ac802.
11a/b/g/n802.
11a/b/g/n/ac802.
11a/b/g/n/acBluetooth4.
04.
04.
04.
0OSWindows10Professional64-bitOSXElCapitanWindows10Professional64-bitWindows10Professional64-bitFigure3:Supportplanandconfigurationinformationforthelaptopsthatwetested.
APrincipledTechnologiestestreport7DellProSupportPlusforPCsandtabletsAPPENDIXB—HOWWETESTEDDAMAGINGTHEHARDDRIVESWedroppedeachsystemwhilerunningtheMAXONCINEBENCHR15benchmark,andrepeatedtheprocessuntileachsystemcouldnolongerloadtheoperatingsystem.
SettingupCINEBENCHR151.
DownloadCINEBENCHR15fromhttp://www.
maxon.
net/en/products/cinebench/overview.
html.
2.
InstallCINEBENCH:a.
Right-clicktheCINEBENCHZIPfile,andchooseExtractAll.
b.
IntheSelectaDestinationandExtractFileswindow,clickBrowse,clickDesktop,andclickOK.
c.
ClickExtract.
Conductingthedroptest1.
Placethefullychargednotebookontotheplatenofthedroptester,withthenotebook'sbaseflatontheplatenandthescreenfacingforward,openata120-degreeangle.
2.
LaunchCINEBENCHR15bydouble-clickingtheCINEBENCHR15.
exefileintheCINEBENCHR15folderlocatedontheWindowsdesktop.
3.
ClickFile,andselectRunallselectedtests,fromthedropdownwindow.
4.
UnplugthesystemfromACpower.
5.
Onthedroptablecontroller,holddowntheArmbutton,andpresstheDropbuttontodropthelaptop.
6.
ScantheharddrivewithHDDScantocheckforbadblocks.
7.
Repeatsteps1through6untiltheharddrivefailstolaunchWindows10.
APrincipledTechnologiestestreport8DellProSupportPlusforPCsandtabletsAPPENDIXC–STEPSFORPROBLEMRESOLUTIONFigure4showsthestepsrequiredtoresolvetheharddrivefailureforeachvendor.
StepsDellAppleHPLenovo1PressF12andselectDiagnosticstolaunchtheEnhancedPre-bootSystemAssessment(ePSA).
Call1-800-275-2273.
Call1-800-334-5144.
Call1-855-253-6686.
2ClickYeswhenyouseethecolorbarsduringthedisplaydiagnostic.
NotetheErrorCode,ValidationCode,andServiceTagwhentheharddriveerrorisdetected.
TellphonemenuyouarecallingaboutaMacBookPro.
Tellphonemenuyouarecallingaboutanotebook.
Press3forrepair.
3Onanothercomputer,navigatetohttp://supportassist.
dell.
comTellphonemenuyouarenotcallingaboutsigninginorauthentication.
TellphonemenuthatyouhaveanEliteBookPress1forThinkPadbrandedproducts.
4EnterErrorCode,ValidationCode,ServicetagfromtheePSAalertwindow,andclickNext.
Tellphonemenuyouareready.
Describeproblemtosupporttechnician.
Press1forLenovoProduct.
5ClickNext.
Tellphonemenuyourserialnumber.
RemovebatteryandACadapter.
Press1forThinkPadbrandedsupport.
6SignintoyourDellaccount.
Providename.
Holdpowerbuttonfor60seconds.
Press1forlaptop.
7ClickCompleteRequest.
Describeproblemsymptoms.
PutbatteryandACadapterbackintothelaptopPress1fortechnicalsupport.
8Receivedemailthatstatesharddrivewillbeshippednextbusinessday.
HolddownCommandandRandpoweronthecomputer.
PresspowerbuttonandstartpressingF2.
Provideinfoaboutlaptopproblem.
9ConnecttoWi-Fi.
SelectEnglishProvideserialnumberforthelaptop.
10ClickApplemenu.
SelectComponentTest.
Providemachinetype.
11Selectstartupdisk.
SelectHardDrivetest.
Statewhetherlaptopisapersonalorbusinesslaptop.
12Closeoutofscreen.
ClickQuickTest.
Providebusinessname.
13SelectDiskUtility.
ReportfailureID.
Providebusinessaddress.
14SelectDisk0.
Provideserialnumber.
Providephonenumber.
APrincipledTechnologiestestreport9DellProSupportPlusforPCsandtabletsStepsDellAppleHPLenovo15ClickInfo.
Providephonenumber.
Providename.
16Providemoredetailsofaccident.
Providename.
Provideemailaddress.
17Provideemailaddress.
Statethatlaptopisacompanylaptop.
Approvestatusupdatesviaemail.
18Powerofflaptop.
Providecompanyname.
Describelaptopbehavior.
19PoweronlaptopwhilepressingCommand+Option+P+R.
Providecorporateemailaddress.
Approvedepotboxbeingsent.
20Powerofflaptop.
Providebusinessstreetaddress.
Writedowncasenumber.
21PresspowerbuttonandholddownCommand+R.
Describephysicaldamage.
Verifylaptopproblemtimeline.
22ConnecttoWi-Fi.
StatewhetheryouneedatechniciantoreplacetheHDforyou.
Re-verifyphysicaldamage.
23SelectEnglish.
Statewhattypeofimageisonthelaptop.
Stateifsystemispasswordprotected.
24SelectRe-installOSX.
ValidateOStype.
25ClickContinue.
26ClickIagree.
27ClickonOpenDiskUtility.
28VerifynoTimeMachineBackuponsystem.
29ScheduleAppleStoreGeniusBarappointment.
Figure4:Thestepsrequiredtoresolveaharddrivefailureforeachvendor.
APrincipledTechnologiestestreport10DellProSupportPlusforPCsandtabletsABOUTPRINCIPLEDTECHNOLOGIESPrincipledTechnologies,Inc.
1007SlaterRoad,Suite300Durham,NC,27703www.
principledtechnologies.
comWeprovideindustry-leadingtechnologyassessmentandfact-basedmarketingservices.
Webringtoeveryassignmentextensiveexperiencewithandexpertiseinallaspectsoftechnologytestingandanalysis,fromresearchingnewtechnologies,todevelopingnewmethodologies,totestingwithexistingandnewtools.
Whentheassessmentiscomplete,weknowhowtopresenttheresultstoabroadrangeoftargetaudiences.
Weprovideourclientswiththematerialstheyneed,frommarket-focuseddatatouseintheirowncollateraltocustomsalesaids,suchastestreports,performanceassessments,andwhitepapers.
Everydocumentreflectstheresultsofourtrustedindependentanalysis.
Weprovidecustomizedservicesthatfocusonourclients'individualrequirements.
Whetherthetechnologyinvolveshardware,software,Websites,orservices,weoffertheexperience,expertise,andtoolstohelpourclientsassesshowitwillfareagainstitscompetition,itsperformance,itsmarketreadiness,anditsqualityandreliability.
Ourfounders,MarkL.
VanNameandBillCatchings,haveworkedtogetherintechnologyassessmentforover20years.
Asjournalists,theypublishedoverathousandarticlesonawidearrayoftechnologysubjects.
TheycreatedandledtheZiff-DavisBenchmarkOperation,whichdevelopedsuchindustry-standardbenchmarksasZiffDavisMedia'sWinstoneandWebBench.
TheyfoundedandledeTestingLabs,andaftertheacquisitionofthatcompanybyLionbridgeTechnologiesweretheheadandCTOofVeriTest.
PrincipledTechnologiesisaregisteredtrademarkofPrincipledTechnologies,Inc.
Allotherproductnamesarethetrademarksoftheirrespectiveowners.
DisclaimerofWarranties;LimitationofLiability:PRINCIPLEDTECHNOLOGIES,INC.
HASMADEREASONABLEEFFORTSTOENSURETHEACCURACYANDVALIDITYOFITSTESTING,HOWEVER,PRINCIPLEDTECHNOLOGIES,INC.
SPECIFICALLYDISCLAIMSANYWARRANTY,EXPRESSEDORIMPLIED,RELATINGTOTHETESTRESULTSANDANALYSIS,THEIRACCURACY,COMPLETENESSORQUALITY,INCLUDINGANYIMPLIEDWARRANTYOFFITNESSFORANYPARTICULARPURPOSE.
ALLPERSONSORENTITIESRELYINGONTHERESULTSOFANYTESTINGDOSOATTHEIROWNRISK,ANDAGREETHATPRINCIPLEDTECHNOLOGIES,INC.
,ITSEMPLOYEESANDITSSUBCONTRACTORSSHALLHAVENOLIABILITYWHATSOEVERFROMANYCLAIMOFLOSSORDAMAGEONACCOUNTOFANYALLEGEDERRORORDEFECTINANYTESTINGPROCEDUREORRESULT.
INNOEVENTSHALLPRINCIPLEDTECHNOLOGIES,INC.
BELIABLEFORINDIRECT,SPECIAL,INCIDENTAL,ORCONSEQUENTIALDAMAGESINCONNECTIONWITHITSTESTING,EVENIFADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.
INNOEVENTSHALLPRINCIPLEDTECHNOLOGIES,INC.
'SLIABILITY,INCLUDINGFORDIRECTDAMAGES,EXCEEDTHEAMOUNTSPAIDINCONNECTIONWITHPRINCIPLEDTECHNOLOGIES,INC.
'STESTING.
CUSTOMER'SSOLEANDEXCLUSIVEREMEDIESAREASSETFORTHHEREIN.
- returneddell800相关文档
- Microsoftdell800
- Societadell800
- "Disk1-NT",,,,,"Disk2-Linux",,,,,"Disk3-NT",,,,,"Disk4-Linux",,,
- 显示器dell800
- 系统dell800
- communitydell800
Megalayer美国独立服务器配置及性能速度综合评测
Megalayer 商家在之前也有记录过，商家开始只有提供香港站群服务器和独立服务器，后来也有增加到美国独立服务器，以及前几天也有介绍到有增加香港VPS主机。对于香港服务器之前有过评测（Megalayer香港服务器配置一览及E3-1230 8GB服务器评测记录），这里申请到一台美国独立服务器，所以也准备简单的评测记录。目前市场上我们看到很多商家提供VPS或者云服务器基本上没有什么特别的，但是独立服...
NameCheap新注册.COM域名$5.98
随着自媒体和短视频的发展，确实对于传统的PC独立网站影响比较大的。我们可以看到云服务器商家的各种促销折扣活动，我们也看到传统域名商的轮番新注册和转入的促销，到现在这个状态已经不能说这些商家的为用户考虑，而是在不断的抢夺同行的客户。我们看到Namecheap商家新注册域名和转入活动一个接一个。如果我们有需要新注册.COM域名的，只需要5.98美元。优惠码：NEWCOM598。同时有赠送2个月免费域名...
HostKvm：夏季优惠,香港云地/韩国vps终身7折,线路好/机器稳/适合做站
hostkvm怎么样?hostkvm是一家国内老牌主机商家，商家主要销售KVM架构的VPS，目前有美国、日本、韩国、中国香港等地的服务，站长目前还持有他家香港CN2线路的套餐，已经用了一年多了，除了前段时间香港被整段攻击以外，一直非常稳定，是做站的不二选择，目前商家针对香港云地和韩国机房的套餐进行7折优惠，其他套餐为8折，商家支持paypal和支付宝付款。点击进入：hostkvm官方网站地址hos...
dell800为你推荐
-
哈利波特罗恩升级当爸为什么赫敏喜欢的是罗恩而不是哈里？真希望他们在一起。今日油条油条晚上炸好定型明天可再复炸吗？巨星prince去世作者为什么把伏尔泰的逝世说成是巨星陨落刘祚天DJ是什么职业？刘祚天你们知道21世纪的DJ分为几种类型吗？（答对者重赏）月神谭求古典武侠类的变身小说~！同一ip网站最近我们网站老是出现同一个IP无数次的进我们网站，而且是在同一时刻，是不是被人刷了？为什么呀？porntimesexy time 本兮 MP3地址se95se.comwww.sea8.com这个网站是用什么做的 需要多少钱www.5any.comwww.qbo5.com 这个网站要安装播放器